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Quantum Lattus A10, User Manual

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Quantum Lattus A10 User Manual Download Page 54

Chapter 10: Getting Help
Contacting Quantum Support

48

Lattus A10 Access Node User’s Guide

 

Contacting Quantum Support

You can contact Quantum Support in two ways:

• Access the Online Service Center by opening an Online Service 

Request at 

https://onlineservice.quantum.com/OA_HTML/xxibu/

jtflogin.jsp

• Call Tech Support. You can find a list of contact numbers for Tech 

Support at: 

http://www.quantum.com/ServiceandSupport/Contacts/

ProductSelect/Index.aspx

Summary of Contents for Lattus A10

Page 1: ...User s Guide Lattus A10 Access Node 6 68018 03 Rev A...

Page 2: ...the Quantum Logo Backup Recovery Archive It s What We Do Be Certain Be Quantum Certain DLT the DLT Logo DLTSage DLTtape the DLTtape Logo DXi DXi Accent Dynamic Powerdown FastSense FlexLink GoProtect...

Page 3: ...es Cautions and Warnings 2 Chapter 2 Available Documentation and Training 3 Documentation 3 Lattus Documentation 3 Lattus A10 Access for NFS CIFS Documentation 4 Training 4 Chapter 3 Product Overview...

Page 4: ...23 Shutting Down the Lattus A10 Access Node 24 Chapter 7 Monitoring the System From the Lattus A10 Access Node 25 Monitoring the Connection Between the Lattus A10 Access Node and Lattus Controller Nod...

Page 5: ...s Guide v Monitoring the Lattus A10 Access Node for Tickets 42 Viewing Ticket Information 42 Editing Ticket Information 45 Closing Tickets 46 Chapter 10 Getting Help 47 Locating the System Serial Num...

Page 6: ...Contents vi Lattus A10 Access Node User s Guide...

Page 7: ...vailable Documentation and Training on page 3 Product Overview on page 5 Lattus A10 Access Node Hardware Overview on page 7 Lattus A10 Access Node Licensing on page 9 Basic Operations on page 11 Troub...

Page 8: ...portant information related to the main topic There are no hazardous or damaging consequences Caution A Caution indicates potential hazards to equipment or data Failure to take or avoid this action co...

Page 9: ...entation Lattus User s Guide This guide provides instructions to assist users in monitoring maintaining and performing basic operations on their Lattus system Lattus Release Notes Provides important i...

Page 10: ...Lattus A10 User Essentials Provides essential information and instructions about the Lattus A10 Access Node Training To access training and support materials related to your Lattus system such as vid...

Page 11: ...ls CIFS and NFS without rewriting applications to utilize the proprietary HTTP REST API Using the Lattus A10 GUI you will configure Lattus Object Storage Policies that associate your NFS and CIFS shar...

Page 12: ...Chapter 3 Product Overview 6 Lattus A10 Access Node User s Guide...

Page 13: ...Lattus A10 Access Node User s Guide 7 Chapter 4 Lattus A10 Access Node Hardware Overview This chapter provides graphical representations of the Lattus A10 Access Node hardware Front View...

Page 14: ...Chapter 4 Lattus A10 Access Node Hardware Overview 8 Lattus A10 Access Node User s Guide Rear View...

Page 15: ...ntenance A Maintenance license verifies that your site has purchased Lattus upgrade licenses and is required for Lattus upgrades It is also used at run time to verify the Lattus version in the softwar...

Page 16: ...Chapter 5 Lattus A10 Access Node Licensing 10 Lattus A10 Access Node User s Guide...

Page 17: ...10 Access Node CLI on page 12 Logging in to the Lattus A10 Access Node GUI on page 12 Accessing Help on page 13 Creating CIFS Shares on page 15 Creating NFS Shares on page 16 Configuring Lattus Object...

Page 18: ...llation Logging in to the Lattus A10 Access Node GUI Some tasks require you to use the Lattus A10 Access Node GUI To log in to the Lattus A10 Access Node s GUI do the following 1 Open a Web browser su...

Page 19: ...all available help topics and context appropriate help pages Searchable List To access the online Help system click the Help icon question mark located at the upper right corner of the screen A list...

Page 20: ...ns Documentation Access the Lattus Object Storage documentation How to Videos Access the Lattus Object Storage how to videos Support Access Quantum Technical Support information About Access detailed...

Page 21: ...ou want to use for the share For example to create a CIFS share called CIFSshare01 add the following lines to etc samba smb conf CIFSshare01 path stornext snfs1 CIFSshare01 writeable yes 5 If you need...

Page 22: ...m of the file for each share you want to create stornext snfs1 NFS share name rw insecure no_root_squash Notes The value for NFS share name will vary Enter the actual name that you want to use for the...

Page 23: ...d to create additional shares create an equal number of additional namespaces with which you can associate the shares For details on creating namespaces refer to the Basic Operations section of the La...

Page 24: ...he policy class name must be unique You cannot enter the name of an existing policy class Also if you use uppercase characters when entering the policy class name the name will be converted to lowerca...

Page 25: ...bject Storage Namespace Source Directories and Advanced tabs See below for more information about the parameters on these tabs The Namespace Tab The Namespace tab enables you to select the Lattus Obje...

Page 26: ...ate a new directory enter a directory location at the field to the left of this button and then click Create Directory to create the specified directory Add button After either selecting a directory f...

Page 27: ...r a file to remain idle before storage begins This parameter uses the format 00 00 00 00 which refers to days hours minutes seconds Minimum File Size to Store Specify the minimum size a file must be i...

Page 28: ...tion section contains the following parameters Minimum File Idle Time before Truncation Specify the interval of time for a file to remain idle before truncation begins Minimum File Size to Truncate Sp...

Page 29: ...chown and chgrp commands to modify your shares permissions directly on the Lattus A10 Access Node See the commands man pages for detailed instructions Updating Your Centrify Configuration If you re u...

Page 30: ...de do the following 1 Stop I O to the Lattus A10 Access Node 2 Type sbin shutdown h now Note The h means halt and will shut down the system The Lattus A10 Access Node should shut down gracefully and u...

Page 31: ...tus A10 Access Node and Lattus Controller Nodes When you create Storage Policies on the Lattus A10 Access Node you associate your CIFS and NFS shares with specific namespaces configured on the Lattus...

Page 32: ...inations 3 In the Object Storage screen select the radio button next to the storage destination whose status you wish to view 4 Click View 5 In the screen that appears look at the Status field for the...

Page 33: ...the email server used for processing Lattus A10 Access Node notification email messages On this screen you will enter basic information such as the email server name and sending entity You also have t...

Page 34: ...stem configuration on the Configuration Email Server screen Required fields are marked with an asterisk SMTP Server Enter the identification for the server that stores and processes your email account...

Page 35: ...l Enter an email address to which you can send test messages in order to confirm successful configuration 3 Click Apply to save your changes Configuring E mail Notifications The Email Notification fea...

Page 36: ...3 To add other e mail recipients click New The Configuration Email Notifications New screen appears 4 Enter the following fields for the new email recipient Contact Email Address Enter the email addre...

Page 37: ...ticket for your system is generated Choose one of the following Disabled No email notification messages are sent for service tickets Alert Level High An email notification message is sent only when t...

Page 38: ...Chapter 7 Monitoring the System From the Lattus A10 Access Node Configuring E mail Notifications 32 Lattus A10 Access Node User s Guide...

Page 39: ...are examples of NFS client mount options for connecting to a Lattus A10 system Note that in this example the clients are mounting the exported directory stornext snfs1 NFSshare01 If a different direct...

Page 40: ...uest sizes should be set to 1MB And for best performance the sync Linux and most Unix versions or forcedirectio Solaris options should be used provided that the ingest application generally does I O i...

Page 41: ...Finish to map the drive Note Windows clients running Windows 7 or Windows 2008 R2 or newer and having fast 10 GbE connectivity should make the following registry adjustment for best performance 1 In...

Page 42: ...Chapter 8 Configuring NFS and CIFS Clients Configuring Windows CIFS Clients 36 Lattus A10 Access Node User s Guide...

Page 43: ...Ds on the Lattus A10 Access Node Hardware on page 37 Monitoring the Lattus A10 Access Node for Alerts on page 40 Monitoring the Lattus A10 Access Node for Tickets on page 42 Monitoring LEDs on the Lat...

Page 44: ...ivity Indicators Lights when the hard drive is being accessed Hard Drive Status Indicators Blinks green two times per second Identifying drive preparing for removal Off Drive ready for insertion or re...

Page 45: ...tates are listed below with an explanation of what each one indicates Not lit Power is not connected Green A valid power source is connected to the power supply and the power supply is operational Fla...

Page 46: ...d Status Indicators See information for these LEDs in the section Hard Drive Status Indicators on page 38 NIC Link and Activity Indicators Link and activity indicators are off The NIC is not connected...

Page 47: ...which generated the alert Detail A description of the alert To view admin alerts select Service Admin Alerts The Admin Alerts screen appears On the Admin Alerts screen you can do any of the following...

Page 48: ...ew the ticket number current status priority date and time the ticket was last updated and a brief summary of the error condition By default tickets are listed with the most recently opened tickets di...

Page 49: ...which it was created Status The ticket s current status OPEN or CLOSED Priority The ticket s priority based on system impact HIGH MEDIUM or LOW Last Update The date of the last system status update Su...

Page 50: ...IGH MEDIUM and LOW Summary A brief description of the ticket Event Details Detailed information about event that triggered the ticket including a link that allows you to View Recommended Actions which...

Page 51: ...nished viewing ticket information click Done to return to the Service Tickets screen Editing Ticket Information Follow this procedure to add comments or notes to the ticket in the Analysis field 1 Sel...

Page 52: ...n to the previous screen click Close To return to the previous screen without saving your changes click Cancel Closing Tickets When you no longer need to retain ticket information you can close delete...

Page 53: ...ber for technical support Lattus system serial numbers begin with the characters CX and contain the characters CKC in the number for example CX1234CKC01234 A printed sheet listing the serial number is...

Page 54: ...can contact Quantum Support in two ways Access the Online Service Center by opening an Online Service Request at https onlineservice quantum com OA_HTML xxibu jtflogin jsp Call Tech Support You can fi...

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