Quantum DXi4510, User Manual

Page: 284 / 292

Appendix B: Troubleshooting
Common Problems and Solutions
260 Quantum DXi4000 User’s Guide
Table 13 Ethernet Network
Problems
Problem Corrective Action
The Ethernet link light
on the DXi4000 is not
lit when a cable is
connected to a hub or
switch.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi4000 is damaged. Contact
the Quantum Customer Support
department (see Getting More Information
or Help on page xxii).
The Ethernet link light
on the switch or hub
is not lit when a cable
is connected to
DXi4000 system.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi4000 is damaged. Contact
the Quantum Customer Support
department (see Getting More Information
or Help on page xxii).
DXi4000 system is not
visible on the Ethernet
network.
Try to ping the DXi4000 system IP address
from a host on the same network. If the
ping reports round trip times, the DXi4000
system is active. If not, check the cables,
switches, or hubs for damaged
components. If everything checks out,
contact the Quantum Customer Support
department (see Getting More Information
or Help on page xxii).