511026 Rev. 07-01-19
161
Event Code
Message Text and Description
Details and Solution
4004
The drive status request failed.
Remove and reseat the drive. If the drive installed is
a different generation than the drive previously
installed, you may need to reset defaults and
reconfigure the drive as appropriate. Use the library
RMI to save a drive dump and contact Technical
Support
4005
Drive is reporting a critical Tape Alert.
Power-cycle the drive, and verify whether the drive
reports the same Tape Alert. Use the library RMI to
save a drive dump and contact Technical Support
4006
A drive temperature reported is above the
threshold.
Verify the drive fan is spinning, is not obstructed and
that the ambient temperature is within specification.
Also, ensure that all drive bay cover plates are
installed. The drive cover plates are required for
proper airflow.
4007
Cartridge error.
Remove the cartridge and inspect it for
damage. Retry operation with another cartridge.
4008
Cleaning tape expired.
Discard the cleaning cartridge and retry the cleaning
operation with a new cleaning cartridge.
4009
Firmware upgrade of one or multiple
expansion modules failed.
The Base Module must be able to communicate with
the expansion module to perform the
upgrade. Reseat the expansion controller and check
the interconnect cable and power cords. Retry the
firmware upgrade.
4010
Drive is not compatible with this library.
Remove the incompatible drive. Only install drives
that are supported by the library.
4012
Move Cartridge operation failed due to
drive or media issue.
View the event details to determine which cartridge
was involved. Remove the media from the library,
and physically inspect the media to ensure there is no
physical damage. If the media appears to be
undamaged, put the media back into the library and
retry the move operation. If the problem persists retry
the operation with a different cartridge in the same
drive. If the problem follows the media, remove the
media from use. If the problem follows the drive, use
the library RMI to save a drive dump and contact
Technical Support
4014
Library test failed due to a drive issue.
Verify the test parameters, and retry the test. If the
test fails, check the library event log for specific
events associated with this drive. Use the library RMI
to save a drive dump and contact Technical Support
4015
Power supply has failed. Redundancy is not
available.
Ensure all power supplies are installed properly, and
that each power supply is connected to a valid power
source.
