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What causes my glass to become dirty?
If the glass has white ash build up it is normal and the glass should be cleaned. If it is a black soot build up airflow through the unit may be
restricted. The most often cause is overdue maintenance and cleaning. See “Maintaining and Servicing Appliance” in the owner’s manual.
How can I get more heat out of the appliance?
The most often cause of diminished heat output is overdue maintenance and cleaning. See “Maintaining and Servicing Appliance” in
the owner’s manual. If this still does not help, verify the correct settings for maximum heat output. See “Feed Rate Adjustment” under
“Operating Instructions” in the owner’s manual.
What should I do if I smell smoke or there is ash/soot coming from the appliance?
Seal exhaust venting system to the unit with High Temp silicone. Secure the venting system to the unit with at least (3) screws. All pellet
vent pipe must be secured together either by means provided by the pipe manufacturer or by (3) screws at each joint.
Why would my appliance run fine last winter but not start this fall?
It is possible that the stove was not properly prepared for the Non-burn season. See “Trouble shooting” in the owner’s manual.
Why would the metal on the inside of the appliance begin to flake?
There are some pellet mills that get their raw materials from lumber mills that purchase logs that are transported in sea water. These
pellets can have a higher salt content and cause the metals in the unit to corrode prematurely and deteriorate. If you are seeing any
components inside the firebox deteriorate it is recommended to change pellet brands immediately.
Why does only the exhaust blower run when I unplug and plug back in my appliance?
This is a Safety feature to prevent the unit from operating in an unsafe condition. Allow the unit to run and it will return to normal operation.
Is there a place to lubricate the blowers to quiet them down?
The most often cause of noisy blowers is from the impellers becoming dirty over time. See “General Maintenance & Cleaning” under
“Maintaining & Servicing Appliance” in the owner’s manual. No form of lubrication should ever need applied to the blowers.
Why are different components cycling on and off in my appliance at random?
The selector switch on control box may be on the wrong setting. Refer to the Reference Materials section of our owner’s manual for
details.
What is the metal object with the bend in it for that came inside the plastic bag?
It is a clean-out tool used to help clean the fire pot and remove any jams in the rare event they occur in the feed tube.
Why is there a black residue building up on the outside of my home?
Wind can cause this to happen. If the appliance is operating correctly very little soot should ever exit the termination cap. Also check to
be sure the venting is installed per the owner’s manual and local codes.
Do I need an outside air kit?
Outside air is required for mobile home installs and in some jurisdictions. Refer to “Listing & Code Approvals”,“ Mobile Home Installation”
and “ Appliance Set-up” owner’s manual. Also refer to local building codes.
I am seeing sparks coming out of my pipe (termination cap) outside is this safe?
This is normal. As long as clearances to combustibles were followed this is safe.
My unit sounds like a freight train at times what can be done to eliminate this?
This is referred to as Rumbling. Maintenance may be needed see “Maintaining and Servicing appliance” in the owner’s manual. Decrease
fuel flow see “Feed rate adjustment” under Operating Instructions”.
Why does my unit run fine on high, but shuts down on low and medium?
Maintenance may be needed see “Maintaining and Servicing Appliance” See also “Trouble Shooting”.
Can I use another brand of wall thermostat or remote system?
Yes, any remote/wall thermostat system that does not require power from the appliance should work.
I have no power to anything. Does this unit have a circuit breaker or fuse or a reset button?
This unit has one serviceable fuse in the junction box and a reset button for the thermostat circuit.
Can I burn corn in my unit?
Corn is not an approved fuel for the PS35-C.
I’m thinking about going green (solar power) and need to know what the power consumption is on my Unit.
115 VAC, 60 Hz, Start 3.8 Amps, Run 1.3 Amps.
Where is the serial # of my unit is located?
The serial # is located on the back of the stove.
CONTACT YOUR DEALER for additional information regarding operation and troubleshooting.
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to find a dealer.
N. Frequently Asked Questions
