quadient iX-7PRO Series User Manual Download Page 388

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Troubleshooting

This section helps you solve problems you may encounter while using your mailing

system.

Machine Issues .......................................................................385

13.2

Diagnostics .............................................................................541

How to Access Diagnostic Data ...........................................................................542

13.3

System Data ...........................................................................543

How to Display Software Data .............................................................................543
How to Display Hardware Data ...........................................................................544
How to Display the Machine Counters ...............................................................544

383

| Page 383 | Troubleshooting | Apr-15-2022 12:02 |

Summary of Contents for iX-7PRO Series

Page 1: ...User Guide iX 7PRO Series Mailing Systems with iMeterTM Postage Meter ...

Page 2: ...ork Session 31 3 2 Choosing Stamp Type 35 3 3 Processing Examples 41 3 4 Printing Permit Mail 71 3 5 Mail Corrections 78 3 6 Settings 85 3 7 Advanced Operations 111 Imprints 115 4 4 1 Imprint Configuration 117 4 2 Imprint Memories 124 Money Operations 131 5 5 1 Overview 133 5 2 Managing Funds 134 5 3 Unlocking the PSD Postal Inspection 137 5 4 Low Funds Threshold 139 5 5 High Value Warnings 141 5 ...

Page 3: ...ports 221 8 3 Advanced Reporting Reports 238 Online Services 243 9 9 1 Online Services Overview 245 9 2 OLS Call Types 246 9 3 Testing the Connection to Online Services 251 9 4 System Online Services 256 9 5 eConfirmation Services 257 Configuring your Mailing System 265 10 10 1 Settings Overview 267 10 2 Logging in out as the Supervisor 268 10 3 Display Settings 271 10 4 System Time outs and Setti...

Page 4: ...xt 346 11 7 Managing Postal Rates 348 11 8 Managing Permits 351 Maintaining 355 12 12 1 Ink Cartridge 357 12 2 Sealer 367 12 3 Touchscreen Calibration 372 12 4 Maintenance Processes 373 Troubleshooting 383 13 13 1 Machine Issues 385 13 2 Diagnostics 541 13 3 System Data 543 Specifications 547 14 14 1 Mail Specifications 549 14 2 General Specifications 551 14 3 Operating Conditions 552 14 4 System ...

Page 5: ... Page 4 TOC Apr 15 2022 12 02 ...

Page 6: ...utions and environmental recommendations to operate your equipment in the best possible conditions 1 1 Safety Requirements 3 How to Disconnect your Mailing System 6 1 2 Emergency Stop 7 How to Enable an Emergency Stop 7 1 3 Symbols Used 8 1 Page 1 Safety information Apr 15 2022 12 02 ...

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Page 8: ...et floor or near water In case of liquid spillage disconnect the power cord from the outlet and proceed with cleaning Use an outlet located near the system that is easily accessible Do not route the power cord between pieces of furniture or over sharp edges Avoid using outlets controlled by wall switches or shared by other equipment Make sure there is no strain on the power supply cord Compliance ...

Page 9: ...mark that indicates conformity with health safety and environmental protection standards for products sold within the European Economic Area EEA The CE marking is also found on products sold outside the EEA that are manufactured in or designed to be sold in the EEA This is a class A product Operation of this equipment in a residential area is likely to cause interference in which case the user wil...

Page 10: ...tes cigars etc on the mailing system When removing jammed material avoid using too much force to prevent personal injury and damaging components When lifting covers wait for all parts to stop moving before placing hands near the feeder path or printhead To prevent overheating do not block the ventilation openings or try to stop the power supply fans Do not remove bolted covers as they enclose pote...

Page 11: ...sleep on soft off mode button sets the machine to soft off The light located next to the key indicates Green The mailing system is in awake mode and ready for use Amber continuous The mailing system is in sleep mode low power mode Amber blinking The mailing system is in soft off mode very low power mode 2 Be sure that the light located next to the key at the top right corner of the control panel i...

Page 12: ...Emergency Stop 1 2 How to Enable an Emergency Stop To stop the run process immediately 1 Press 7 Page 7 Apr 15 2022 12 02 1 Safety information ...

Page 13: ...tes a human safety hazard ATTENTION brings to your attention a risk for equipment or mail that could result from an action you may perform NOTE remark that explains different scenarios or situations TIP advice to help save you time when processing your mail 8 Page 8 Apr 15 2022 12 02 1 Safety information ...

Page 14: ...tion 2 1 System Layout 11 2 2 Accessories 16 2 3 Control Panel Features 19 2 4 Connections 23 2 5 Power Management 26 How to Turn the Mailing System to Sleep Soft Off Mode 26 How to Turn the Mailing System to Off Mode 27 9 Page 9 Meet Your Mailing System Apr 15 2022 12 02 ...

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Page 16: ...System Layout 2 1 Mailing System overview Mailing System without dynamic scale 11 Page 11 Apr 15 2022 12 02 2 Meet Your Mailing System ...

Page 17: ...il pieces Weighing Platform Allows you to control the mailing system Control Panel Guides envelopes into the feeder Rear Guide Wall Beginning of mail transport path Hopper Holds large envelopes in place for feeding Side Guide Allows you to remove jammed envelopes or labels Jam Release Handle Receives mail pieces after processing Catch Tray Mailing System with dynamic scale 12 Page 12 Apr 15 2022 1...

Page 18: ...r labels and controls the mailing system System Base Measures the weight of mail pieces Weighing Platform Allows you to control the mailing system Control Panel Guides envelopes into the feeder Rear Guide Wall Beginning of mail transport path Hopper Holds large envelopes in place for feeding Side Guide Allows you to remove jammed envelopes or labels Jam Release Handle Receives mail pieces after pr...

Page 19: ...Receives mail pieces after processing Catch Tray Use this slot to store labels horizontally Label Storage 14 Page 14 Apr 15 2022 12 02 2 Meet Your Mailing System ...

Page 20: ...age meter Stores postage funds and tracks postage usage Postal Security Device PSD Lift from the front to open Cover Prints the postal imprint on envelopes Ink Cartridge 2 Meet Your Mailing System 15 Page 15 Apr 15 2022 12 02 ...

Page 21: ...e table below Keyboard use NAVIGATION KEYS Validates the current screen Enter OK Deletes the last character or digit in an entry field Backspace Clear Deletes the next character or digit in an entry field Del Delete Returns to previous screen or cancels the selection Esc Back Cancel Moves to the next entry field Tab Change field Moves the cursor before the character at the left Left arrow Move bef...

Page 22: ... to Exactly position the cursor in an entry field Select a part of the content of an entry field Remote Label Dispenser Optional The Remote Label Dispenser or RLD is a remote device connected to the mailing system that prints indicia stamps on thermal self adhesive paper It provides an ergonomic work environment as the user can place it in the most convenient working position See also To use your ...

Page 23: ...For more information about compatible printers that can connect to your mailing system please contact technical support Barcode Scanner Optional This scanner is used to identify accounts through barcodes to scan tracking numbers on mails and send them to postal server 18 Page 18 Apr 15 2022 12 02 2 Meet Your Mailing System ...

Page 24: ...nel has a touch screen so most zones are tactile Tap a zone to open the related screen Indicates the current rate and services selected 1 Rate and Services Displays the date that will be printed 2 Date 19 Page 19 Apr 15 2022 12 02 2 Meet Your Mailing System ...

Page 25: ...funds Switches the sealer on off and indicates whether the function is activated or not 26 Sealing When displayed indicates that the Mailing System will print a label 27 Label Indicator Indicates the printing offset status imprint position shifting for thick envelopes 28 Print Offset Current weighing method 29 Weighing Type Allows your selection of a Text or a Slogan Indicates that a Text Slogan w...

Page 26: ...d stamp set up screens 19 Stamp Configuration KEYPAD Allows the entry of alpha or numeric values accounts or other set up information Press a key several times to display all possible characters 16 Alphanumeric Keys Clears keypad entries and existing data in entry fields or from the home screen resets rate to default 17 Clear Reset Rate START STOP KEYS Wakes the mailing system up or turns it to Sl...

Page 27: ...in by pressing keys several times in a row Custom text Alpha numeric Key 1 1 1 2ABC 2ABCabc 2 3DEF 3DEFdef 3 4GHI 4GHIghi 4 5JKL 5JKLjkl 5 6MNO 6MNOmno 6 7PQRS 7PQRSpqrs 7 8TUV 8TUVtuv 8 9WXYZ 9WXYZwxyz 9 0 0 0 _ Clear function Clear function C 22 Page 22 Apr 15 2022 12 02 2 Meet Your Mailing System ...

Page 28: ...y key Base Connectors To wall socket feeder or dynamic scale Power Connector To connect PC USB Port Type B To Weighing Platform s COM2 3 To mixed size feeder or dynamic scale COM1 To Online Services LAN Port To memory device printer or barcode reader USB Ports 23 Page 23 Apr 15 2022 12 02 2 Meet Your Mailing System ...

Page 29: ...he Mixed Size Feeder COM1 To the Mailing System Base COM2 Connection Diagram Your Mailing System has LAN ports that allow you to connect to the LAN and access Online Services 24 Page 24 Apr 15 2022 12 02 2 Meet Your Mailing System ...

Page 30: ...cale With a dynamic scale Base COM2 or COM3 to Weighing Platform COM1 base Power Source Wall Socket Base COM1 to Dynamic Scale COM2 COM2 3 base Feeder to dynamic scale COM1 dynamic scale 2 Meet Your Mailing System 25 Page 25 Apr 15 2022 12 02 ...

Page 31: ...ow power sleep mode after a period of inactivity A very low power sleep mode called soft off mode is also available This mode should only be used for long periods of non use of the machine In this mode the machine takes longer to wake up and the automatic postal updates cannot take place Spending a large portion of time in low power mode not only saves energy but helps your equipment run cooler an...

Page 32: ...ystem is in soft off mode very low power mode To avoid weighing errors make sure the weighing device platform is clear when starting the machine When the mailing system is in soft off mode it is able to automatically wake up to perform automatic call if scheduled date and time is reached How to Turn the Mailing System to Off Mode To turn off your system you can use the on off button located on the...

Page 33: ...3 Turn off your mailing system The circle or O indicates the system is off 28 Page 28 Apr 15 2022 12 02 2 Meet Your Mailing System ...

Page 34: ...tic 52 How to Print Meter Tape Strips 55 How to Process Certified Mail 57 How to Process E Certified Mail 58 How to Process International Mail 61 How to Process a Postcard 62 How to Enter the Weight Manually 91 How to Set Received Mode printing 67 How to Set No Printing Mail processing 69 How to Set Postage for Standard Mail 41 How to Process Standard Mail 45 3 4 Printing Permit Mail 71 How to Set...

Page 35: ...l 95 How to Use Dynamic Weighing 97 How to Use Dynamic Weighing Batch Mode 98 How to Change the Date 117 How to Add or Cancel a Text on the Stamp 331 How to Add or Cancel a Slogan on the Stamp 340 How to Move the Stamp Print Offset 123 How to Turn the Sealer On Off 367 3 7 Advanced Operations 111 How to Reset Batch Counters 111 How to Count Mail pieces by Weighing 112 How to Fill the Automatic Lab...

Page 36: ... in groups that have similar characteristics This will prevent you from changing stamp settings too often and allow you to fully benefit from the automatic features of your Mailing System particularly Differential Weighing or Dynamic scale options that allow you to process mail much quicker Follow the steps below to sort your mail into different stacks How to Sort Mail Put the mail in different st...

Page 37: ... be stacked largest heaviest on the bottom Otherwise separate sizes in different stacks Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the mailing system At start up depending on specific supervisor settings The access to the system may be open You may have to enter a PIN code You may have to select an account Your work session ends ...

Page 38: ...1 Press to wake up the system The system may display one of the following screens Home screen Standard Login Screen Account Screen 3 Processing Mail 33 Page 33 Apr 15 2022 12 02 ...

Page 39: ...e work session starts How to Find an Account Find your account quicker type the account number or use a barcode scanner instead of using up and down arrows To type letters using the keypad press the corresponding key several times in a row like a cell phone Example To have N press twice the key 6 How to Change Account Information To change allocating accounts when a session is already opened see C...

Page 40: ...ype of stamp to choose depending on the type of process you want to apply to each set of mail The column on the right indicates the options available for each type of stamp If you do not set any parameter the mailing system uses default values 35 Page 35 Apr 15 2022 12 02 3 Processing Mail ...

Page 41: ...rrection Mode on page 78 Correcting a postage amount print on back of envelope Amount Date optional Print offset optional Sealing optional Received Printing Incoming Mail with Received Mode on page 67 Printing Received or the date on incoming mail Print date and or Received Print offset optional No printing Running No Printing Mail on page 69 Sealing only using optional feeder with sealer Turn sea...

Page 42: ...Menu Each type of stamp is associated to A specific home screen that displays current stamp configuration weight postage etc A specific imprint configuration menu that allows you to set stamp parameters To directly gain access to the configuration menu of the type of stamp press the shortcut key on the control panel Your system has five shortcut keys for direct access to save time You can eliminat...

Page 43: ...ect Stamp type The Type of stamp screen is displayed 3 Select the type of stamp in the list and press OK The Customize stamp screen is updated and displays the menu items that allow you to modify the stamp options 4 Press to return to the home screen 38 Page 38 Apr 15 2022 12 02 3 Processing Mail ...

Page 44: ...nvelopes of different thickness and size How to Use the Feeder Feeding a stack of mail pieces 1 Arrange the mail pieces according to their size the largest heaviest letters beneath 2 Fan the envelopes to separate them 3 Bevel the edge of the stack 4 Place the envelopes in the hopper their upper edge resting against the rear guide Ensure that all the envelopes are stacked along the rear guide from ...

Page 45: ...ness Setting The feeder have 2 thickness settings that you can use according to the envelopes you have to process Use this setting if several thin envelopes pass at one time through the feeder or if thick envelopes are blocked at the entrance of the mail path 1 Open Feeder Cover 2 Change lever position 1 for thin envelopes 2 for thick envelopes 3 Close the Feeder Cover 40 Page 40 Apr 15 2022 12 02...

Page 46: ...in with selecting the Type of stamp to gain access to the additional options and be able to run your mail standard is default To set the stamp quickly consider using imprint memories The memories store stamp characteristics together with rates and if activated charged account See Imprint Memories on page 124 Required settings 1 Make sure you are on the home screen of the Standard type of stamp The...

Page 47: ...stamp screen To change the type of stamp select Stamp type and then select Standard in the Type of stamp screen For more details see How to Change the Current Type of Stamp on page 37 To select an option in the screen Tap the related zone on the screen 42 Page 42 Apr 15 2022 12 02 3 Processing Mail ...

Page 48: ...nd one text Two texts Two slogans To select a Slogan see How to Add or Cancel a Slogan on the Stamp on page 340 To select a Text see How to Add or Cancel a Text on the Stamp on page 331 Check or change the Date or Date Format Select Date and then select a date option in the Date advance screen Select Today s date for printing today s date For more details see How to Change the Date on page 117 Pre...

Page 49: ...n the quantity and type of mail you have to process you can choose an efficient weighing method that uses a weighing platform or the dynamic scale if installed to save time see Choosing a Weighing Type on page 90 To change the current weighing mode press and select a weighing mode in the Weighing type screen If the WP automatic selection is activated see Weighing Platform Automatic Selection on pa...

Page 50: ...ss Standard Mail Mail processing mainly depends on the weighing method you have chosen It is indicated by the icon in the Weighing Type zone of the screen In mode Standard Weighing From the Standard home screen to print postage directly on mail pieces 1 Put the mail piece on the Weighing Platform The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is u...

Page 51: ... and put stack aside to let envelopes dry If you want to print several identical labels 1 Press and enter the number of labels Make sure there is enough labels are available in the label dispenser see Filling the Label Dispenser on page 112 2 Press to print the labels In optional mode Differential Weighing From the Standard home screen 1 Place the stack of mail to process on the Weighing Platform ...

Page 52: ...sealer is activated collect the mail piece stack in the catch tray and put stack aside to let envelopes dry 5 Repeat the previous step for each piece of mail To quit the process at any time press When you remove the last object from the Weighing Platform the Mailing System will ask if you want to print it You can answer Yes or No In optional mode Differential Weighing Automatic Label From the Stan...

Page 53: ...ace the mail pieces stack you want to process on the hopper For more details see Using the Feeder on page 39 2 Press to start processing the set of mail pieces The base prints the stamps and sends the set of mail pieces to the catch tray In optional mode Dynamic Weighing Batch Mode 1 Place the mail pieces stack to process on the hopper For more details see Using the Feeder on page 39 2 Press to st...

Page 54: ...ed To know the maximum thickness see Mail Specifications on page 549 3 The Mailing System applies postage and the mail piece or label is sent to the catch tray When sealer is activated collect the mail stack in the catch tray and put stack aside to let envelopes dry To print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the label dispenser se...

Page 55: ...here are limitations for insuring some products and certain items Some types of mail classes may include insurance in the price of service Not all mail classes may offer insurance Be sure to use the correct label for the service you want 1 Place your item on the weighing platform and press 2 Select Extra Services 9 50 Page 50 Apr 15 2022 12 02 3 Processing Mail ...

Page 56: ...nce 8 4 Enter the dollar amount to insure your shipment for 5 Press the OK button twice to save and exit to the home screen The total cost is now displayed on the screen 3 Processing Mail 51 Page 51 Apr 15 2022 12 02 ...

Page 57: ... rate is based on the dimensional weight instead Essentially the bigger the box the higher the cost This change will affect all shipments of packages or parcels in the specified Rate Classes The new rate software will allow input of the package dimensions and automatically calculate the corresponding weight with the correct rate Please see below for the step by step instructions Using Dimensional ...

Page 58: ...stem will prompt for the destination ZIP Code Using the numeric keys enter the zip code 2 The display will prompt you to select the basic shape of the item Select Parcel for a rectangular shaped parcel and Non rectangular for all other items 3 Processing Mail 53 Page 53 Apr 15 2022 12 02 ...

Page 59: ...e dimensions The prompts may vary depending upon what shape was selected 4 The display will display the entered dimensions Select Next 5 The display will display the rate selection screen Select Next 6 The display will show the postage process as normal 54 Page 54 Apr 15 2022 12 02 3 Processing Mail ...

Page 60: ...esive meter tapes for mail pieces that are a too big to fit through the machine 1 Press and enter the number of postage meter tape strips Make sure there are enough postage meter tape strips are available in the label dispenser 3 Processing Mail 55 Page 55 Apr 15 2022 12 02 ...

Page 61: ...orm and select your rate make sure that standard weighing type is selected 3 Press the green button to print labels 4 Peel the postage meter tape strips of its backing and apply it to your mail piece 56 Page 56 Apr 15 2022 12 02 3 Processing Mail ...

Page 62: ...cels To track parcels the USPS must be able to uniquely identify each one with a label Not all mail classes may offer Certified Be sure to use the correct label for the service you want 1 Place your item on the weighing platform and press 2 Select Extra Services 9 3 Select Certified 1 3 Processing Mail 57 Page 57 Apr 15 2022 12 02 ...

Page 63: ...ectronic confirmation services an eConfirmation label is used Neopost provides you with special eConfirmation labels once you sign up for the eConfirmation contract The three types of eConfirmation labels correspond to the three types of eConfirmation Services supported by the USPS eDelivery Confirmation labels eSignature Confirmation labels and eCertified Mail labels Not all mail classes may offe...

Page 64: ...2 Select Extra Services 9 3 Select E Services 4 4 Select eCertified 3 3 Processing Mail 59 Page 59 Apr 15 2022 12 02 ...

Page 65: ...e 6 Enter an e Confirmation Sender ID Optional 7 Select 3 for eCertified 4 for Return Receipt 5 for eReturn Receipt Optional 8 Press the Finish button to save and exit to the home screen 60 Page 60 Apr 15 2022 12 02 3 Processing Mail ...

Page 66: ...n International First Class Letter to Great Britain One common mistake is to look for England or United Kingdom instead of Great Britain when selecting the country 1 Place the item on the weighing platform and press 2 Select Int l Mail 8 3 On that screen you can Press one of the rate buttons or type the number to select the rate or display rate options 3 Processing Mail 61 Page 61 Apr 15 2022 12 0...

Page 67: ... to save and exit to the home screen The cost of International is now displayed on the screen How to Process a Postcard The mailing system allows you to process Postcards by selecting the appropriate mail class when processing 1 Place the postcard on the weighing platform and press 62 Page 62 Apr 15 2022 12 02 3 Processing Mail ...

Page 68: ...2 Select Rate Wizard 3 Select First Class 1 4 Select Domestic 1 3 Processing Mail 63 Page 63 Apr 15 2022 12 02 ...

Page 69: ...5 Select Postcard 4 and press the Next button to select Service 6 Press the Next button to display Summary 64 Page 64 Apr 15 2022 12 02 3 Processing Mail ...

Page 70: ...manually if a mail piece exceeds the weighing capacity of all your weighing platform If this situation occurs you will need to print the postage amount on a label to stick onto the mail piece To enter the weight manually from the home screen you must first select the postal class 1 Select the postal rate To select a rate see How to Select a Rate on page 208 2 Either 3 Processing Mail 65 Page 65 Ap...

Page 71: ... Entry screen is displayed 4 Enter the weight first lb then oz and press OK to validate 5 Press to return to the home screen The home screen displays the Manual Weight Entry icon and the weight entered 66 Page 66 Apr 15 2022 12 02 3 Processing Mail ...

Page 72: ... on incoming mail You must begin with selecting the Type of stamp to gain access to the corresponding parameters and be able to run mail Required settings 1 Make sure you are on the home screen of the Received type of stamp The type of stamp is indicated at the top of the home screen as illustrated 3 Processing Mail 67 Page 67 Apr 15 2022 12 02 ...

Page 73: ...ed Activate or deactivate printing Received Add slogan custom text to the stamp Activate the Print Counter Select the option to change The buttons indicate the current status of the options The screen indicates the current status of the options Press to return to the home screen You can also apply this optional setting 1 Move the stamp away from the envelope edge for thick envelopes see How to Mov...

Page 74: ...ting Mail processing This section describes how to use the No Printing type of stamp for Sealing envelopes using the auto feeder sealer if installed Only conveying mail for counting or testing purposes Main setting 1 Make sure you are on the home screen of the No printing type of stamp The type of stamp is indicated at the top of the home screen as illustrated 3 Processing Mail 69 Page 69 Apr 15 2...

Page 75: ...rrent Type of Stamp on page 37 3 Press to return to the home screen If you want to seal envelopes without printing you must turn the sealer lever on see Using the Sealing Function on page 109 On the No Printing home screen 1 Press System motors start running 2 Insert the mail piece s into the mail path against the rear guide wall 3 The Mailing System does not apply postage and the envelope is ejec...

Page 76: ...How to Set Postage for Permit Mail Required settings 1 Check that you are in the Permit Type of stamp If not see section Selecting the Type of Stamp on page 35 2 Press to access the stamp configuration menu and perform the settings that follow 71 Page 71 Apr 15 2022 12 02 3 Processing Mail ...

Page 77: ...ity and type of mail you have to process you can choose an efficient weighing method that uses a weighing platform or the dynamic scale if installed to save time see Choosing a Weighing Type on page 90 To change the current weighing method press and select a weighing type in the Weighing type screen 72 Page 72 Apr 15 2022 12 02 3 Processing Mail ...

Page 78: ...il path against the rear guide wall side to be printed facing upwards If mail piece is bigger than mail path maximum thickness see Mail Specifications on page 549 press before you press to print a label The label is printed at once The Mailing System applies postage and the mail piece or label is sent to the catch tray When using sealer collect the mail piece stack in the catch tray and put stack ...

Page 79: ... The Mailing System displays weight and postage on the home screen and starts motors automatically 3 To print the stamp insert the mail piece into the base against the rear guide wall side to be printed facing upwards If mail piece is bigger than mail path maximum thickness see Mail Specifications on page 549 press before you press to print a label The label is printed at once 4 The Mailing System...

Page 80: ...ck The Mailing System displays weight and postage on the home screen starts motors and prints the label automatically If you inadvertently remove more than one item from the WP replace removed items on WP before weight stabilization to avoid printing label about 1 5 seconds 3 Repeat the previous step of each piece of mail To quit the process at any time press When you remove the last object from t...

Page 81: ...opper For more details see Using the Feeder on page 39 2 Press to start processing your items The system weighs the first item and then asks you to confirm the postage amount before applying it to all the items 3 Press OK to confirm The system will print the stamps and send the items to the catch tray When using sealer collect your processed items and put them aside to let the envelopes flaps dry ...

Page 82: ...The Mailing System applies postage and the mail piece or label is sent to the catch tray Otherwise if you want to print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the label dispenser see Filling the Label Dispenser on page 112 2 Press to print the labels When using sealer collect the mail piece stack in the catch tray and put stack aside t...

Page 83: ...elope with the additional postage amount The total postage will be the front and back stamps Only one postage correction indicia stamp is permitted On letter size mail place the postage correction indicia stamp on the non address side of the envelope in the upper right corner If the postage correction indicia stamp is printed on a label it may be placed on the address side of the envelope in the l...

Page 84: ...the Customize Stamp screen To change the type of stamp select Stamp type and then select Amount Correction in the Type of stamp screen For more details see How to Change the Current Type of Stamp on page 37 3 Processing Mail 79 Page 79 Apr 15 2022 12 02 ...

Page 85: ...K to validate Press to return to the home screen 4 Amount correction type of stamp also allows you to correct the Date if necessary Select Date and then select a date option in the Date Advance Screen Press to return the home screen You can also apply this optional setting 1 Move the stamp away from the envelope edge for thick envelopes see How to Move the Stamp Print Offset on page 123 On the Amo...

Page 86: ...lying a 0 value date correction indicia stamp to the envelope item USPS postal regulations state that the indicia stamp must show the actual date the mail is deposited with the post office The post office may return mail if the correct date is not on the indicia Only one date correction indicia stamp is permitted On letter size mail place the date correction indicia stamp on the non address side o...

Page 87: ...uired settings 1 Make sure you are on the home screen of the Redate type of stamp The type of stamp is indicated at the top of the home screen as illustrated 82 Page 82 Apr 15 2022 12 02 3 Processing Mail ...

Page 88: ...e new Date Select a date option in the Date advance screen Select Today s date for printing today s date For more details see How to Change the Date on page 117 Press to return to the home screen You can also apply this optional setting 1 Move the stamp away from the envelope edge for thick envelopes see How to Move the Stamp Print Offset on page 123 On the Redate home screen 1 Press System motors...

Page 89: ... piece into the mail path against the rear guide wall side to be printed facing upwards The Mailing System applies the imprint and the mail piece is sent to the catch tray 84 Page 84 Apr 15 2022 12 02 3 Processing Mail ...

Page 90: ... account as follows How to Change Account You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts 1 As a user 2 Select the account you want to use and the selected account is automatically accepted 85 Page 85 Apr 15 2022 12 02 3 Processing Mail ...

Page 91: ...y a service technician The barcode sheet of accounts that you create should be Free 3 of 9 A barcode scanner can be used for One Click entry of accounts into your Mailing System You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts with a barcode scanner 86 Page 86 Apr 15 2022 12 02 3 Processing M...

Page 92: ...arcode scanner to the mailing system via a USB port The list of accounts barcodes that are available is typically placed near the mailing system 2 Select the account you want to use and scan 3 Processing Mail 87 Page 87 Apr 15 2022 12 02 ...

Page 93: ... 91 The system provides you several ways to select a rate Using a shortcut list in the rate selection screen Using the rate wizard that asks you to choose all the rate parameters class destination format services in complete lists of options Using a list of the last 10 selected rates from the rate history On the home screen press to select the default rate and refresh weight To select a rate 1 Eit...

Page 94: ...s press OK to validate your selection Postage displayed on the screen is zero as long as the weight is not known zero How to Select a Permit You can select the permit to use in a list When selecting the Permit Mail type of stamp a default permit is automatically selected See also How to Change the Default Permit on page 300 Managing Permits on page 351 To select a permit From the Permit mail home ...

Page 95: ...Enter the Weight Manually on page 91 How to Use Standard Weighing Standard Weighing In this mode each mail piece is manually placed on the Weighing Platform and then put into the mail path If the Smart Start option is activated you do not have to press at each piece To access Standard Weighing you must be in the Manual Weighing Home screen Manual Weighing is the default weighing method when the ma...

Page 96: ...e display shows Printing in progress How to Enter the Weight Manually Entering Weight Manually You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform If this situation occurs you will need to print the postage amount on a label to stick onto the mail piece To enter the weight manually from the home screen you must first select the postal class...

Page 97: ...t a rate see How to Select a Rate on page 208 2 Either 3 Select Manual Weight Entry The Manual Weight Entry screen is displayed 4 Enter the weight first lb then oz and press OK to validate 92 Page 92 Apr 15 2022 12 02 3 Processing Mail ...

Page 98: ...ed together on the Weighing Platform Remove the pieces one by one and put them into the mail path The Mailing System calculates the postage and prints the mail piece automatically You can leave all the mail pieces in a tray on the Weighing Platform the Mailing System will ask you to confirm printing for the last item removed from the tray The mails pieces will be processed at the displayed mail cl...

Page 99: ...the home screen The Weighing type screen is displayed 2 Select Differential Weighing type The Weighing type is changed to Differential Weighing 3 Place the mail piece on Weighing Platform 94 Page 94 Apr 15 2022 12 02 3 Processing Mail ...

Page 100: ...How to Use Differential Weighing Automatic Label Differential Weighing Automatic Label optional This mode is identical to Differential Weighing except that the system automatically prints the postage on labels To use Differential Weighing Automatic Label 1 Tap the Weighing type zone on the home screen The Weighing type screen is displayed 3 Processing Mail 95 Page 95 Apr 15 2022 12 02 ...

Page 101: ...ing type is changed to Differential Weighing Automatic Label 3 Place the mail piece on Weighing Platform 4 As you remove each piece the weight and selected rate and services is displayed for the piece that is removed 96 Page 96 Apr 15 2022 12 02 3 Processing Mail ...

Page 102: ...sesses the weight and size of each item and applies postage as each piece goes along the mail path at high speed The mails pieces will be processed at the displayed mail class To use Dynamic Weighing 1 Tap the Weighing type zone on the home screen The Weighing type screen is displayed 2 Select Dynamic Weighing type The Weighing type is changed to Dynamic Weighing 3 Processing Mail 97 Page 97 Apr 1...

Page 103: ... with the indicia How to Use Dynamic Weighing Batch Mode Dynamic Weighing Batch Mode In this mode you place a stack of identical items at the Feeder Entrance The system assesses the weight and size of the first item and applies the same postage to all items at very high speed To use Dynamic Weighing Batch Mode 1 Tap the Weighing type zone on the home screen The Weighing type screen is displayed 98...

Page 104: ...ce a stack of identical items at the Feeder Entrance 4 The system automatically assesses the weight and size of the first item and applies the same postage to all items at very high speed 5 Run the piece through the mailing system to be stamped with the indicia 3 Processing Mail 99 Page 99 Apr 15 2022 12 02 ...

Page 105: ...37 Type of Process and Type of Stamp on page 35 How to Change the Date You can set the Date to change the date at a fixed time This is useful if you process mail after the last mail pickup for the day This ensures that the proper date of mailing is printed for the next days mail pickup The Date setting allows you to Change the date printed on the mail pieces for future sending you are processing t...

Page 106: ...ess OK to apply changes and return to the configuration menu Adding Text and or Slogan to the Stamp Selection Slogan or Text are 2 flexible areas for communication that could be slogan or text i e one slogan and one text 2 slogans or 2 texts You can add a text and a slogan to the stamp as illustrated below Imprint with a slogan and a text Imprint with 2 slogans Imprint with 2 texts See also Managi...

Page 107: ...r to cancel the text 1 Either Tap the Imprint left or Imprint right zone on the home screen or Press and select the path Customize stamp Press or 2 Select Imprint left or Imprint right option on the Customize stamp screen 102 Page 102 Apr 15 2022 12 02 3 Processing Mail ...

Page 108: ... text in the list or select None for printing no text The icon indicates the current selection The Customize stamp screen is displayed with updated parameters home screen press See also Managing Custom Text Messages on page 331 3 Processing Mail 103 Page 103 Apr 15 2022 12 02 ...

Page 109: ... Cancel a Slogan on the Stamp To add a slogan to the stamp or cancel the a slogan 1 Either 2 Select Imprint left or Imprint right option on the Customize stamp screen 104 Page 104 Apr 15 2022 12 02 3 Processing Mail ...

Page 110: ...the slogan in the list or select None for printing no slogan The icon indicates the current selection The Customize stamp screen is displayed with updated parameters home screen press See also Managing Slogans on page 340 3 Processing Mail 105 Page 105 Apr 15 2022 12 02 ...

Page 111: ...ion 1 As a user The Print position setting screen is displayed 2 Select the offset and press OK to validate How to Use Imprint Test This function allows you printing an imprint which is not intended for delivery but for monitoring printout and being sure that you have a fine printer adjustment This function is only for the standard stamp To use imprint test 106 Page 106 Apr 15 2022 12 02 3 Process...

Page 112: ... Customize stamp Press or The Customize stamp screen is displayed 2 Select Standard in the Type of Stamp screen and press OK 3 Select Imprint Test in Customize Stamp screen The Imprint Test screen is displayed 3 Processing Mail 107 Page 107 Apr 15 2022 12 02 ...

Page 113: ...and date mode for the Type of stamp you would like to use In account activated configurations Imprint Memories allow you assign postage costs to pre selected accounts If your mail requires different settings then the imprint memories are the solution all your settings are stored in a single memory Just press the imprint memory key instead of multiple keystrokes to select all the required elements ...

Page 114: ...ur selection The imprint memory zone Mem of the home screen displays the current imprint memory name and number Using the Sealing Function When the mailing system is equipped with a feeder with sealer the mailing system can seal the mail piece processed on the path 3 Processing Mail 109 Page 109 Apr 15 2022 12 02 ...

Page 115: ... Setting see supervisor setting How to Set the Default Sealing Mode on page 311 Do not insert envelopes already sealed in the Feeder when the Sealing Function is ON the envelopes could jam To turn sealing on off 1 On the Control Panel 2 Select the switch on the screen to set sealing on or off and then press OK See also To adjust sealing dampness see How to Adjust the Sealing Water Flow on page 370...

Page 116: ...e value since the last counter reset To produce reports associated to counters see Reports on page 217 To reset a Counter 1 On the Homescreen display 1 As a user Press and select the path Job settings Start batch counters 2 Select the counter you wish to reset and press OK 111 Page 111 Apr 15 2022 12 02 3 Processing Mail ...

Page 117: ...eigh Platform and press OK 4 Put the complete stack of items on the Weigh Platform and press OK 5 The total number of items is displayed How to Fill the Automatic Label Dispenser The Label Dispenser allows you to print postage on precut labels To fill the Label Dispenser 1 Stack the labels and insert them in the dispenser face to print on the right hand side and peel off tab on the top 112 Page 11...

Page 118: ...2 Push the block of labels down until you feel the label click into position The Label Dispenser can hold up to 40 labels 3 Processing Mail 113 Page 113 Apr 15 2022 12 02 ...

Page 119: ......

Page 120: ...he Stamp 331 How to Add or Cancel a Slogan on the Stamp 340 How to Move the Stamp Print Offset 123 4 2 Imprint Memories 124 How to Create an Imprint Memory 306 How to Edit Modify an Imprint Memory 308 How to Use Imprint Test 127 How to Use an Imprint Memory 129 115 Page 115 Imprints Apr 15 2022 12 02 ...

Page 121: ......

Page 122: ...re processing the mail on Friday but not delivering the mail to the post office till Monday To print no date To print no day To change the date that will be printed 1 Either 2 Select Date The Date screen is displayed 3 On the Date screen you can configure the printed date as follows To cancel the date select No date To cancel the day in the date select No day To choose another day select the corre...

Page 123: ...4 Press OK to apply changes and return to the configuration menu How to Add or Cancel a Text on the Stamp To add a text to the stamp or to cancel the text 118 Page 118 Apr 15 2022 12 02 4 Imprints ...

Page 124: ...rint left or Imprint right zone on the home screen or Press and select the path Customize stamp Press or 2 Select Imprint left or Imprint right option on the Customize stamp screen 4 Imprints 119 Page 119 Apr 15 2022 12 02 ...

Page 125: ...ired text in the list or select None for printing no text The icon indicates the current selection The Customize stamp screen is displayed with updated parameters home screen press See also Managing Custom Text Messages on page 331 120 Page 120 Apr 15 2022 12 02 4 Imprints ...

Page 126: ... or Cancel a Slogan on the Stamp To add a slogan to the stamp or cancel the a slogan 1 Either 2 Select Imprint left or Imprint right option on the Customize stamp screen 4 Imprints 121 Page 121 Apr 15 2022 12 02 ...

Page 127: ...ct the slogan in the list or select None for printing no slogan The icon indicates the current selection The Customize stamp screen is displayed with updated parameters home screen press See also Managing Slogans on page 340 122 Page 122 Apr 15 2022 12 02 4 Imprints ...

Page 128: ...of the envelope when printing on thick envelopes with rounded edges 1 Imprint printing offset To add an offset to the stamp position 1 As a user The Print position setting screen is displayed 2 Select the offset and press OK to validate 4 Imprints 123 Page 123 Apr 15 2022 12 02 ...

Page 129: ...system displays on the home screen the number and name of the current Imprint Memory How to Create an Imprint Memory Standard Imprint Memory Text Slogan Weight option Date Mode Rate Account Number if any Permit Imprint Memory Permit Account Number if any To create an imprint memory 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Predefined imprint man...

Page 130: ...tandard imprint 5 Enter the name of the new imprint memory then press OK 6 Enter the preferences press OK to validate and display the next list of parameters if any 7 Repeat the previous step until the system displays the name of the new imprint memory in the list 4 Imprints 125 Page 125 Apr 15 2022 12 02 ...

Page 131: ...ow to Log in as Supervisor on page 269 From the main menu select the path Predefined imprint management 2 Select an imprint memory from the list displayed on the screen 3 Press OK to validate 4 Select the menu path Edit The Imprint memory modification screen is displayed 5 Use the arrows to select the preferences then press OK to modify the parameters 6 Press to exit 126 Page 126 Apr 15 2022 12 02...

Page 132: ...eing sure that you have a fine printer adjustment This function is only for the standard stamp To use imprint test 1 From the Standard home screen Press and select the path Customize stamp Press or The Customize stamp screen is displayed 2 Select Standard in the Type of Stamp screen and press OK 4 Imprints 127 Page 127 Apr 15 2022 12 02 ...

Page 133: ...3 Select Imprint Test in Customize Stamp screen The Imprint Test screen is displayed 128 Page 128 Apr 15 2022 12 02 4 Imprints ...

Page 134: ...gan and date mode for the Type of stamp you would like to use In account activated configurations Imprint Memories allow you assign postage costs to pre selected accounts If your mail requires different settings then the imprint memories are the solution all your settings are stored in a single memory Just press the imprint memory key instead of multiple keystrokes to select all the required eleme...

Page 135: ...st is displayed 2 Select an imprint memory in the list 3 Press OK to validate your selection The imprint memory zone Mem of the home screen displays the current imprint memory name and number 130 Page 130 Apr 15 2022 12 02 4 Imprints ...

Page 136: ...Meter Funds 134 How to Add Funds to the PSD 135 5 3 Unlocking the PSD Postal Inspection 137 How to Unlock the PSD 137 5 4 Low Funds Threshold 139 How to Set the Low Funds Threshold 280 5 5 High Value Warnings 141 How to Set the High Value Warning Amount 279 5 6 Funding PIN Code 143 How to Set Cancel a Funding PIN Code 281 5 7 Funds Data 144 131 Page 131 Money Operations Apr 15 2022 12 02 ...

Page 137: ......

Page 138: ...ply with the postal standards To do so regular connections to the Postal Services are necessary Check that your Mailing System is connected to a network see Connections on page 23 and that the connection is properly configured see Connection Settings on page 313 The PSD Postal Security Device can also be referred to as a Safe or Meter 133 Page 133 Apr 15 2022 12 02 5 Money Operations ...

Page 139: ... your current task Remaining funds are continuously displayed at the bottom of the home screen see Control Panel Features on page 19 You can also use the procedure below To check available funds 1 Either Press and select the path My Funds Press or 2 Select Funds Used Funds Available The screen displays your postage funds as shown below 134 Page 134 Apr 15 2022 12 02 5 Money Operations ...

Page 140: ...ed on the mailing machine will be sent As supervisor you can set the mailing system to ask for a PIN code for adding funds The mailing machine may prompt for a PIN code depending on user settings Enter the PIN code using the numeric keypad and press OK The mailing machine has to connect to LAN to perform this process To add funds to the PSD 1 Either Press and select the path My Funds Press or 2 Se...

Page 141: ... process is successful the system displays a successful message If funding fails the system displays a failure message and the amount that you may actually add depending on your postal account balance In the case of a communication error the amount previously entered cannot be changed Check connection settings see Connection Settings on page 313 6 You can open the Funds Used Funds Available screen...

Page 142: ...nently The IX mailing system will automatically connect to the postal server at night If the IX mailing system does not connect in 72 hours it will be deactivated If your system is deactivated please perform a Postal Inspection call to unlock the system To unlock the PSD and manually connect to the Postal Server 1 Either Press and select the path My Funds Press or 137 Page 137 Apr 15 2022 12 02 5 ...

Page 143: ...Postal Server If the audit is successful the system displays a successful message If the audit fails the system displays a failure message explaining the cause of the error Try to correct the cause and retry 138 Page 138 Apr 15 2022 12 02 5 Money Operations ...

Page 144: ...Warning warns the user that the funds remaining in the PSD Meter are getting low More funds should be loaded The Low Funds Value Warning can be set to any dollar amount To set a low funds threshold 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default user settings Funds settings 139 Page 139 Apr 15 2022 12 02 5 Money Operations ...

Page 145: ...2 Enter the low funds warning amount or press C If you enter 0 a message is displayed Zero amount not allowed 3 Press OK to validate 140 Page 140 Apr 15 2022 12 02 5 Money Operations ...

Page 146: ...mple 4 80 instead of 0 48 The Supervisor can set the mailing machine to display a warning message when the High Value Warning amount is exceeded If you do not have Supervisor access contact your Supervisor to set the High Value Warning To set a high value warning amount 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default user settings System setti...

Page 147: ...2 Enter the high value warning amount or press C and enter 0 to disable the warning function 3 Press OK to validate 142 Page 142 Apr 15 2022 12 02 5 Money Operations ...

Page 148: ...rations on page 131 To set a funding PIN code 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default user settings Funds settings 2 Press the arrow to the Enable or Disable state to enable or disable the PIN code 3 Enter the funding PIN code if enabled 4 Press OK to validate 143 Page 143 Apr 15 2022 12 02 5 Money Operations ...

Page 149: ...performed on the machine in a selected period The default date range is Begin current date minus 6 months to End current date Requirements For this report you have to be logged in as a supervisor Output Screen USB printer USB memory key Content 144 Page 144 Apr 15 2022 12 02 5 Money Operations ...

Page 150: ...nstallation of the system The content is limited to the history available in the PSD Requirements This report is available as user or supervisor Die Number Current Date and Time on printed report only Output On label Screen USB printer 5 Money Operations 145 Page 145 Apr 15 2022 12 02 ...

Page 151: ... at that moment and it is not considered critical to store in electronic format on a USB key Current date and time PSD status and Die number are only available on the printed report and not on the screen 146 Page 146 Apr 15 2022 12 02 5 Money Operations ...

Page 152: ...ange the Account Mode 162 6 4 Managing Accounts 162 How to Display and Change the Account Mode 162 How to Create an Account 169 How to View Edit Account Information 165 How to Activate Deactivate an Account 166 How to Delete an Account 167 6 5 Creating Accounts 168 How to Create an Account 169 6 6 Managing Groups 172 How to Create a Group or a Subgroup 173 How to View Edit a Group or a Subgroup 17...

Page 153: ...eports 190 How to Generate the Account Report 221 How to Generate the Operator List Report 232 6 10 Advanced Reporting Functions 195 How to Activate Deactivate Budgets and Surcharges 197 How to Modify the Period or Start the Day of Budgets 198 6 11 Change Current Account 199 How to Change Account 199 How to Change Account with a Barcode Scanner 200 148 Page 148 Accounts and Access ControlApr 15 20...

Page 154: ...ect an account when processing mail No PIN number is required to access functions or process mail Account With PIN Code Postage usage is tracked by account User must select an account when processing mail A PIN number is required to access functions and process mail No Account Postage usage is not tracked by account User does not select an account when processing mail No PIN number is required to ...

Page 155: ...cess the system Operator PIN codes users enter their own PIN code to access the machine In this last mode the operators use only the accounts you allow them to access to How to Display and Change to No Account with Access Control Mode No Account With Access Control Postage usage is not tracked by account User does not select an account when processing mail A PIN number is required to access functi...

Page 156: ...lection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select No Account with Access Control 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 6 Accounts and Access Control 151 Page 151 Apr 15 2022 12 02 ...

Page 157: ... at least one account created If only one account is available the Mailing System automatically selects it at start up To display and change the Account mode to Account with PIN Code 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode sho...

Page 158: ...t with PIN Code 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 6 Accounts and Access Control 153 Page 153 Apr 15 2022 12 02 ...

Page 159: ...w to Log in as Supervisor on page 269 From the main menu select the path Account Management Change System PIN code The Change System PIN code screen is displayed 2 Enter the new PIN code and press OK 154 Page 154 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 160: ...ccount or groups and subgroups of accounts depending on how the supervisor has set up their structure For more information see Reports on page 217 If the Accounts Function is activated users of the Mailing System must select an account when starting their work session Afterwards users can change accounts to allocate postal expenditures as needed How to Display and Change to No Account Mode No Acco...

Page 161: ...nt Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select No Account 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 156 Page 156 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 162: ... mail In this mode there is a shared System PIN Code To display and change the Account mode to No Account with Access Control 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select No Account with Access Control 6 Accounts and...

Page 163: ...m automatically selects it at start up Implementing the Account Mode 1 Follow the steps outlined in How to Display and Change the Account Mode on page 162 and select the Account Mode 2 Create accounts as indicated in How to Create an Account on page 169 When you activate the Account Mode the system creates an account by default Account Mode Management Menu In Account Mode the menu allows you to ma...

Page 164: ... at least one account created If only one account is available the Mailing System automatically selects it at start up To display and change the Account mode to Account with PIN Code 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode sho...

Page 165: ...play and Change the Account Mode To display and change the Account mode 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 160 Page 160 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 166: ...3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 6 Accounts and Access Control 161 Page 161 Apr 15 2022 12 02 ...

Page 167: ...n menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 162 Page 162 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 168: ... 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 2 Select Add Account Group and then select Add account The Add account screen is displayed 6 Accounts and Access Control 163 Page 163 Apr 15 2022 12 02 ...

Page 169: ...tus the button displays the current status Active or Inactive Press the screen to change fields 4 To put the Account into a Group other than Main Folder select the Folder button select a Group or Subgroup in the list and press OK 164 Page 164 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 170: ...t and Surcharge Preferences on page 238 6 Press OK to confirm the creation of the account How to View Edit Account Information To view or edit an account 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 6 Accounts and Access Control 165 Page 165 Apr 15 2022 12 02 ...

Page 171: ... characters and then press OK The Account modification summary screen is displayed The Budget and Surcharge parameters are only available when Advanced Reporting option is activated See Budget and Surcharge Preferences on page 238 5 Press OK to accept the changes How to Activate Deactivate an Account This function allows you to create accounts in advance and prevent them being used before your acc...

Page 172: ... Delete an Account To delete an Account 1 Perform procedure How to View Edit Account Information on page 165 2 On the Account management screen select Delete instead of Edit Modify A confirmation of account deletion is displayed An account number cannot be modified If you want to modify the account number first delete the account and then create a new account with a new account number 6 Accounts a...

Page 173: ...ave the same number An account number cannot be modified after the account is created However the account can be deleted 30 Alphanumeric Characters Number Name of the account Two accounts cannot have the same name 32 Alphanumeric Characters Name Only active accounts are visible to users Active Inactive Status The group that contains the account may be Root or the name of a group or subgroup see Gr...

Page 174: ... 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 2 Select Add Account Group and then select Add account The Add account screen is displayed 6 Accounts and Access Control 169 Page 169 Apr 15 2022 12 02 ...

Page 175: ...tus the button displays the current status Active or Inactive Press the screen to change fields 4 To put the Account into a Group other than Main Folder select the Folder button select a Group or Subgroup in the list and press OK 170 Page 170 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 176: ...en is displayed The Budget and Surcharge settings are only available when Advanced Reporting option is activated See Budget and Surcharge Preferences on page 238 6 Press OK to confirm the creation of the account 6 Accounts and Access Control 171 Page 171 Apr 15 2022 12 02 ...

Page 177: ...ps or Subgroups of Accounts to Operators This name has to be unique 32 Alphanumeric characters Name If a Group is not active the corresponding Accounts are not visible Users cannot select these Accounts Active Inactive Status Name of the Parent Group Name of a Group or Root Folder For a Group Root For a Subgroup a Group Name 172 Page 172 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 178: ...sor on page 269 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 2 Select Add Account Group 3 Select Add Group The Add group window appears 4 Enter the Group Name by using the keypad 6 Accounts and Access Control 173 Page 173 Apr 15 2022 12 02 ...

Page 179: ...p you have selected 6 To put the current Group into a Subgroup select the Folder button select a group in the list and press OK 7 On the Add group Screen press OK The Group creation summary Screen is displayed 8 Press OK to create this group 174 Page 174 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 180: ...Group or a Subgroup 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 6 Accounts and Access Control 175 Page 175 Apr 15 2022 12 02 ...

Page 181: ...is probably a Subgroup select its Parent Group press Edit Del and then select View content to display the content of the Group Select the Subgroup in the list 3 Press OK Edit Del The Group management Screen is displayed 4 Select Edit Modify 176 Page 176 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 182: ...deactivate a Group so that the Accounts included in the Group are not visible to users To activate or deactivate a Group 1 Follow the procedure How to View Edit a Group or a Subgroup on page 175 to edit the Group 2 Change the status setting the button displays the current status active or inactive and press OK 3 On the Group modification summary screen press OK 6 Accounts and Access Control 177 Pa...

Page 183: ...ow to View Edit a Group or a Subgroup on page 175 2 On the Group management screen select Delete instead of Edit A confirmation message is displayed 3 Press OK to delete the account otherwise press as many times as necessary to exit 178 Page 178 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 184: ...d CSV file to add new accounts to your Mailing System by re importing the file How to Export an Account List You can export an account list as a CSV file for use as back up or to modify it to create new accounts The account list is exported with no group hierarchy To export an account list on a USB memory key 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the...

Page 185: ...a message will inform you that you when you may remove the USB memory key Account summary The number of accounts you can create is set to 100 by default and can be increased to 3000 if required To upgrade your system please contact your Customer Service Account names must be unique within the system 180 Page 180 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 186: ...e of a group subgroup or Root Folder How to Import Accounts You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key Imported accounts are created and added to the existing account list as unformatted accounts Using a spreadsheet program or a simple text editor modify an exported CSV file to add new accounts to your Mailing S...

Page 187: ...page 269 From the main menu select the path Account management Manage account Import Account list 2 Insert your USB memory key into the USB port of the base at rear left and press OK 3 Select the CSV file to import and press OK 182 Page 182 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 188: ...4 Follow the instructions displayed on the screen At the end of the process a message will inform you when you may remove the USB memory key 6 Accounts and Access Control 183 Page 183 Apr 15 2022 12 02 ...

Page 189: ...g options must be specified when creating operators Description Format Option Operator PIN code Two Operators cannot have the same PIN code 4 digit PIN code Operator name Two Operators cannot have the same name 20 alphanumeric characters Name Users can only log in using active Operator s PIN codes Active Inactive Status Accounts that the Operator may use List of accounts and groups Only active acc...

Page 190: ...perator 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account management Manage operator The Manage Operator screen is displayed 2 Select Operator List The Operator list screen is displayed 3 Select Add operator The Add operator screen is displayed 6 Accounts and Access Control 185 Page 185 Apr 15 2022 12 02 ...

Page 191: ...or groups subgroups that the operator will be allowed to use You can complete this step later see How to Assign Accounts to an Operator on page 188 6 Press OK The Operator creation summary screen is displayed 7 Press OK to create the Operator How to Modify an Existing Operator To modify an existing Operator 186 Page 186 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 192: ... opens 2 Select Operator List 3 Select the operator and select Edit Del 4 Select Edit Modify The Edit Modify screen is displayed 5 Change the operator options as needed and press OK to display the Operator modification summary screen Use key C to clear characters 6 Press OK to accept your changes 6 Accounts and Access Control 187 Page 187 Apr 15 2022 12 02 ...

Page 193: ...r On user screens only accounts are displayed Groups and subgroups are only visible to the supervisor To create change the list of Accounts an Operator has access to 1 Follow the procedure How to Modify an Existing Operator on page 186 until the Edit modify screen and select Account list The Account List screen is displayed 2 Select Add Account Group The Account list screen is displayed 3 You can ...

Page 194: ...r the button displays the current status and then press OK 3 Once the Operator modification summary screen appears press OK How to Delete an Operator The ability to select the status of an operator allows you to create as many operators as you need in advance Users cannot use deactivated operator PIN codes for new operators To delete an Operator 1 Perform procedure How to Modify an Existing Operat...

Page 195: ...a supervisor and the current Account Mode has to be Account or Account with pin code Report output is printer or USB memory key To generate the Account Report 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account management 2 Select Manage Account 3 Select Account Report 190 Page 190 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 196: ...this report you have to be logged in as a supervisor not as a user Report output is printer or USB memory key To generate the operator list report 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account management 2 Select Manage Operator 6 Accounts and Access Control 191 Page 191 Apr 15 2022 12 02 ...

Page 197: ... report displays postal expenditures for all the accounts over a selected time period sorted by ascending account number The report displays all the accounts in active status and accounts inactive or deleted with a postage value 192 Page 192 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 198: ...fy the period for the report Begin and End dates Default period Begin 1st day of current month End Current date Output USB printer USB memory key Content When Advanced reporting is enabled budget and surcharge data is included in the report Please contact your Customer Service to enable options 6 Accounts and Access Control 193 Page 193 Apr 15 2022 12 02 ...

Page 199: ... to be Account or Account with access control You have to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current month End Current date Output Screen Content When Advanced reporting is enabled budget and surcharge data is included in the report Please contact your Customer Service to enable options 194 Page 194 Apr 1...

Page 200: ...accounts For each account you can set the additional charge to be proportional to the postage amount or as a fixed amount for each operation Additional information To take advantage of the Budget and Surcharge option Accounts must be enabled in your Mailing System see Account Mode on page 155 See also Advanced Reporting Options and Updates on page 321 to activate the Advanced reporting functions A...

Page 201: ...eriod of time This period of time is common to all accounts in the system When activating the Budget or Surcharge function you have to set this period of time to a month or a year and to choose a beginning day Budget Preferences Description Range Preference Budget allocated to the account for the period 0 to 99999 Amount Consumed percentage of the budget at which the system warns the user and the ...

Page 202: ...he accounts recover their prior settings when re activating the function How to Activate Deactivate Budgets and Surcharges 1 Display the Account mode management menu 2 Select Budget and Surcharge Mgt The Budget and Surcharge Management screen is displayed 3 Select Budget and Surcharge Mgt to activate deactivate the function When the box is checked the budget preferences on the screen become access...

Page 203: ...e Period or Start the Day of Budgets 1 Display the Account mode management menu 2 Select Budget and Surcharge Mgt 3 Modify preferences as needed and press OK 198 Page 198 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 204: ...arge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts 1 As a user 2 Select the account you want to use and the selected account is automatically accepted 199 Page 199 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 205: ...vice technician The barcode sheet of accounts that you create should be Free 3 of 9 A barcode scanner can be used for One Click entry of accounts into your Mailing System You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts with a barcode scanner 200 Page 200 Apr 15 2022 12 02 6 Accounts and Acce...

Page 206: ...scanner to the mailing system via a USB port The list of accounts barcodes that are available is typically placed near the mailing system 2 Select the account you want to use and scan 6 Accounts and Access Control 201 Page 201 Apr 15 2022 12 02 ...

Page 207: ...3 The current account number is displayed 202 Page 202 Apr 15 2022 12 02 6 Accounts and Access Control ...

Page 208: ...Rates 7 7 1 Managing Postal Rates 348 How to Check your Rate Updates 348 How to Download New Postal Rates 349 7 2 Rates 208 How to Select a Rate 208 203 Page 203 Rates Apr 15 2022 12 02 ...

Page 209: ......

Page 210: ...he Online Services server as a user See How to Load New Options on page 330 See also Options and Updates on page 321 How to Check your Rate Updates The rate tables display all available rate tables that are currently installed in your Mailing System and indicates with a check mark the active rate table Rate tables will automatically become active on their effective date For each rate table rate de...

Page 211: ...bles are identified by the effective date of the rate How to Download New Postal Rates To download new rates 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Options and Updates Rate management The list of rate tables is displayed in the Rate management screen The tables are identified by the effective date of the rate 206 Page 206 Apr 15 2022 12 02 7 ...

Page 212: ... are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rates into your Mailing System Your Mailing System automatically switches to the approved rates on the effective date of rate change For more information please contact your Customer Service 7 Rates 207 Page 207 Apr 15 2022 12 02 ...

Page 213: ...em provides you several ways to select a rate Using a shortcut list in the rate selection screen Using the rate wizard that asks you to choose all the rate parameters class destination format services in complete lists of options Using a list of the last 10 selected rates from the rate history On the home screen press to select the default rate and refresh weight To select a rate 1 Either The Rate...

Page 214: ... classes offered Updated Oct 2019 NOTE Not every rate is offered by every model please look under each rate category for deobertails on which Mailing Systems carry that rate class Example Below is an example to interpret the rate table First Class All IS IN IM IX Systems Letter 1st Class NonAutomation Single Piece Letter Large Envelope 1st Class NonAutomation Single Piece Lrg Env Parcel 1st Class ...

Page 215: ...d Postcard 3 Digit 1st Class Automation 3 Digit Postcard Postcard 5 Digit 1st Class Automation 5 Digit Postcard Priority Mail All IS IN IM IX Systems Envelope Package Priority Mail Parcel Retail Priority Flat Rate All IS IN IM IX Systems Flat Rate Envelope Priority Flat Rate Envelope Retail Small Flat Rate Box Priority Flat Rate Small Box Retail Medium Flat Rate Box Priority Flat Rate Medium Box R...

Page 216: ... Ground Parcel Select DDU All IS IN IM IX Systems Except IS IM 280 No Mail Type Package Services Parcel Select DDU Library All IS IN IM IX Systems Retail Envelope Pkg Library Mail Single Piece Retail Parcel Rate IS IM 460 480 490 5000 6000 IN 700 710 750 760 Only Commercial Basic Library Mail Commercial Basic Commercial 5 Digit Library Mail Commercial 5 Digit Media All IS IN IM IX Systems Retail E...

Page 217: ...press Flat Rate Padded Envelope Retail Global Express Gnt d All IS IN IM IX Systems No Format Type Intl Global Express Mail Parcel Retail Std Com Non Auto All IS IN IM IX Systems except the IS IM 280 Letter MAADC Mkt Com l Non Auto Mixed AADC Letter Letter AADC Marketing Com l Non Auto AADC Letter Letter MADC Marketing Com l Non Auto Mixed ADC Letter Letter ADC Marketing Com l Non Auto ADC Letter ...

Page 218: ...ADC Letter DSCF Letter 3 Digit Mkt Com l Non Auto 3 Digit Letter DSCF Letter 5 Digit Mkt Com l Non Auto 5 Digit Letter DSCF Large Envelope ADC Mkt Com l Non Auto ADC Lrg Env DSCF Large Envelope 3 Digit Mkt Com l Non Auto AADC Lrg Env DSCF Large Envelope 5 Digit Mkt Com l Non Auto AADC Lrg Env DSCF Mrktg Parcel SCF Mkt Com l Non Auto SCF Mktg Parcel DSCF Mrktg Parcel 5 Digit Mkt Com l Non Auto 5 Di...

Page 219: ...keting NonProfit Auto 5 Digit Letter DSCF Large Envelope ADC Marketing NonProfit Auto ADC Lg Env DSCF Large Envelope 3 Digit Marketing NonProfit Auto 3 Digit Lg Env DSCF Large Envelope 5 Digit Marketing NonProfit Auto 5 Digit Lg Env DSCF Carrier Route Letter All IS IN IM IX Systems except the IS IM 280 Carrier Route Marketing Com l Auto CR Carrier Route Automation Letter High Density Marketing Com...

Page 220: ...eting NonProfit Auto ADC Large Env Large Envelope 3 Digit Marketing NonProfit Auto 3 Digit Large Env Large Envelope 5 Digit Marketing NonProfit Auto 5 Digit Large Env DSCF Std Com Auto FS IS IM 5000 6000 Only Letter AADC Marketing Com l Auto AADC Letter DSCF Letter 3 Digit Marketing Com l Auto 3 Digit Letter DSCF Letter 5 Digit Marketing Com l Auto 5 Digit Letter DSCF Large Envelope ADC Com l Auto...

Page 221: ......

Page 222: ...ts for your Mailing System 8 1 Generating a Report 219 How to Generate a Report 219 8 2 Available Reports 221 How to Generate the Account Report 221 How to Generate the Operator List Report 232 8 3 Advanced Reporting Reports 238 217 Page 217 Reports Apr 15 2022 12 02 ...

Page 223: ......

Page 224: ...ord the report On screen On an external printer if any On a label On a USB memory key How to Generate a Report To generate a Report as a User 1 As a user Press and select the path Reports 2 A list of available report types is displayed 3 Select the report type and press OK 219 Page 219 Apr 15 2022 12 02 8 Reports ...

Page 225: ...se the C key to clear displayed parameter data from right to left and then enter the new parameter data you want 5 Select an available output device The system will send the report details to the selected output To generate a Report as Supervisor 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Reports 2 Resume with the steps outlined as a User 220 Pag...

Page 226: ... in as a supervisor and the current Account Mode has to be Account or Account with pin code Report output is printer or USB memory key To generate the Account Report 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Account management 2 Select Manage Account 3 Select Account Report 221 Page 221 Apr 15 2022 12 02 8 Reports ...

Page 227: ...tch counter and the postage spent for outgoing mail type of stamp Standard since the last reset Requirements To generate this report you have to be logged in as a user You must be in Standard stamp type to view the outgoing mail batch counter 222 Page 222 Apr 15 2022 12 02 8 Reports ...

Page 228: ... you may wish to reset the batch counters so that your next set of reports restart from zero at the current date See How to Reset Batch Counters on page 111 Received Batch Data This report displays the batch counter for incoming mail Received since the last reset 8 Reports 223 Page 223 Apr 15 2022 12 02 ...

Page 229: ...er issuing reports like Batch Data or Received Batch Data you may wish to reset the batch counters so that your next reports restart from zero at the current date See How to Reset Batch Counters on page 111 Daily Usage Report This report displays for each day of the selected period usage data such as total items and total postage value 224 Page 224 Apr 15 2022 12 02 8 Reports ...

Page 230: ...t End date is then 31 days later You can specify another End date Default period Begin 1st day of the current month End Current day Output Screen USB printer USB memory key Content Monthly Usage Report This report displays in a selected period and per month the total items and total postage used 8 Reports 225 Page 225 Apr 15 2022 12 02 ...

Page 231: ...ate and an the End date of the report Use the selection of month and year Default period Begin Current month of the previous year End Current month Output Screen USB printer USB memory key This will generate a report from June 2018 to July 2018 Content 226 Page 226 Apr 15 2022 12 02 8 Reports ...

Page 232: ...the installation of the system The content is limited to the history available in the PSD Requirements This report is available as user or supervisor Die Number Current Date and Time on printed report only Output On label Screen USB printer 8 Reports 227 Page 227 Apr 15 2022 12 02 ...

Page 233: ... and Die number are only available on the printed report and not on the screen Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period Requirements For this report you have to be logged in as a supervisor Default period Begin Current date minus 6 months End Current date 228 Page 228 Apr 15 2022 12 02 8 Reports ...

Page 234: ...Output Screen USB printer USB memory key Content Operational Permit This report displays permit mail data for a selected period Available on special request only 8 Reports 229 Page 229 Apr 15 2022 12 02 ...

Page 235: ...time period You can select any account from the list Requirements This report is available as a user or a supervisor The current account mode has to be Account or Account with access control You have to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current month End Current date 230 Page 230 Apr 15 2022 12 02 8 Repo...

Page 236: ... time period sorted by ascending account number The report displays all the accounts in active status and accounts inactive or deleted with a postage value Requirements This report is available as a user or a supervisor The current account mode has to be Account or Account with access control You have to specify the period for the report Begin and End dates Default period Begin 1st day of current ...

Page 237: ...ntact your Customer Service to enable options How to Generate the Operator List Report This report displays the operator list with PIN codes To generate this report you have to be logged in as a supervisor not as a user Report output is printer or USB memory key To generate the operator list report 232 Page 232 Apr 15 2022 12 02 8 Reports ...

Page 238: ...How to Log in as Supervisor on page 269 From the main menu select the path Account management 2 Select Manage Operator 3 Select Operator Report 4 Select the Output and then press OK 8 Reports 233 Page 233 Apr 15 2022 12 02 ...

Page 239: ...on Report This report displays all supervisor settings Requirements To generate this report you have to be logged in as a supervisor Output USB printer if installed USB memory key 234 Page 234 Apr 15 2022 12 02 8 Reports ...

Page 240: ...Content 8 Reports 235 Page 235 Apr 15 2022 12 02 ...

Page 241: ...s IP address information Requirements To generate this report You must be logged in as Supervisor The mailing machine must be connected to the network with a LAN Output The IP Configuration Report output is Label Content 236 Page 236 Apr 15 2022 12 02 8 Reports ...

Page 242: ...xy Configuration Report displays Proxy address information Requirements To generate this report you must be logged in as a supervisor Output The Proxy Configuration report output is Label Content 8 Reports 237 Page 237 Apr 15 2022 12 02 ...

Page 243: ...apabilities Budget consumption instantaneous budget status for all accounts Operator activity activity of all operators for a selected period Machine activity activity of the machine presented in hour bands Budget Consumption Report This report displays the budget consumption of all accounts for the current or previous budget period Requirements To generate this report you have to be logged in as ...

Page 244: ...budget total postage value total surcharge Operator Activity Report This report displays the activity number of items postage value of all operators in the machine in a selected period Requirements To generate this report you have to be logged in as a supervisor The account mode has to be Accounts with Access control You have to specify the period for the report Begin date and an End date Default ...

Page 245: ... Period Operator name whatever its status Number of items on the period Total postage value on the period Machine Activity Report This report displays the activity of the system presented in hour bands for a specified period if time Requirements You have to specify the period for the report Begin date and an End date Default period Begin 1st day of the current month End current date 240 Page 240 A...

Page 246: ...Outputs Screen USB printer USB memory key Content 8 Reports 241 Page 241 Apr 15 2022 12 02 ...

Page 247: ......

Page 248: ...ces Manually 246 How to Upload Report Data to the Online Services Server 248 Synchronize Call 249 9 3 Testing the Connection to Online Services 251 Ping Server Diagnostic Test 251 Test Server Diagnostic Test 253 9 4 System Online Services 256 9 5 eConfirmation Services 257 The Process in your Mailroom 259 How to Process eConfirmation Items using the WP 260 How to Display eConf Record List and Deta...

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Page 250: ...ailing System see Options and Updates on page 321 Ink alerts never run out of ink again The online server monitors your mailing machine ink supply and e mails an alert notification when it is time to re order Remote diagnostics and technical support experienced technical professionals analyze your mailing machine s error logs diagnose your mailing machine before an on site service visit and your s...

Page 251: ...ment service the Mailing System automatically connects when it s time to re order ink supplies It is strongly recommended that you leave the Mailing System turned on in sleep mode and connected to a network during the night to allow the connection to the Online Server to occur automatically How to Call Online Services Manually Manual calls allow you to connect to the Online Server in order to retr...

Page 252: ...ing the Mailbox on page 324 To trigger a generic call as Supervisor 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Online services Generic call The Mailing System connects to the server and downloads the available elements rates slogans etc 2 Check your mailbox for messages see Using the Mailbox on page 324 9 Online Services 247 Page 247 Apr 15 2022 ...

Page 253: ...s a user Press and select the path Online Services Upload Statistics 2 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Online Services Upload Statistics The call to the server is triggered 248 Page 248 Apr 15 2022 12 02 9 Online Services ...

Page 254: ... home screen Press and select the path Online services Machine Synchronization The Mailing System connects to the server and updates 2 Call is complete To trigger a Synchronize call as Supervisor 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Online services Machine Synchronization The Mailing System connects to the server and updates 9 Online Servic...

Page 255: ...2 Call is complete 250 Page 250 Apr 15 2022 12 02 9 Online Services ...

Page 256: ...n be contacted Test server Establishes a connection and tests the communication dialog with the server This test indicates that transactions can be held normally Test server is a bandwidth test and should only be undertaken after a request from Customer Service Ping Server Diagnostic Test Sends a message to a server if connected to check the line To ping the server as a User 1 From the home screen...

Page 257: ...K To ping the server as a Supervisor 1 Or as supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Online Services 2 Select Ping Server from the list displayed on the screen 252 Page 252 Apr 15 2022 12 02 9 Online Services ...

Page 258: ...rver Diagnostic Test Sends a message to a server to test the line To test the server as a User 1 From the home screen Press and select the path Online Services 2 Select Test Server from the list displayed on the screen 9 Online Services 253 Page 253 Apr 15 2022 12 02 ...

Page 259: ...K To test the server as a Supervisor 1 Or as supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Online Services 2 Select Test Server from the list displayed on the screen 254 Page 254 Apr 15 2022 12 02 9 Online Services ...

Page 260: ...3 After a successful connection the display shows Press OK 9 Online Services 255 Page 255 Apr 15 2022 12 02 ...

Page 261: ...ection ensures that the latest postal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rates into your Mailing System Your Mailing System automatically switches to the approved rates on the effective date of rate change For more information please contact your Customer Service Account lev...

Page 262: ...d electronically to the Postal Server The special rate is identified as eConfirmation on your Mailing System and in these instructions To be eligible for Postal Service discounts on Delivery Confirmation and Signature Confirmation services you must use e identified tracking labels that are only available from Customer Service Any other label will cause an input error message Your Mailing System ca...

Page 263: ...es you must have a Weighing Platform connected to your Mailing System e Confirmation Service Customer Profile If you have purchased the E Confirmation Edition with USPS tracking on the Online Services web page you can activate and define your e mail notifications as well as enter and maintain e mail addresses for the notifications The possible notifications are Email Daily Report to the email addr...

Page 264: ... your Customer Service 2 Select the appropriate rate and e Confirmation service on your machine display 3 Apply the metered postage to your mail 4 Deposit your mail with the USPS e Confirmation does not require additional special paper work as do retail mail confirmations 5 Upload your daily mailing information to the Online Services Server This function is performed everyday via an automatic call...

Page 265: ... mailing machine Using your weighing platform to send a package and request eConfirmation service is simple 1 Place the eConfirmation label on the package 2 Place your package on the WP If needed first remove all items from the WP and rezero your weighing platform see How to Zero the Weighing Platform on page 286 3 Select the rate corresponding to the package to send see How to Select a Rate on pa...

Page 266: ...Leave the machine ON and connected at night to automatically upload the record to the USPS You can also upload records manually see How to Upload Report Data to the Online Services Server on page 248 How to Display eConf Record List and Details List of E Confirmation records is accessible in the machine The eConf Record List screen displays the eConfirmation records that have not yet been uploaded...

Page 267: ...path Online Services E Services Record List The record list is displayed 2 Select a record in the list and press Details for more details about that item The record details are displayed 262 Page 262 Apr 15 2022 12 02 9 Online Services ...

Page 268: ...ail with eConfirmation Service to track through USPS PIC Deleted corresponds to a mail you don t want to track anymore You will not receive any tracking information on records with status PIC Deleted To modify the status of an eConf record 1 As a user Press and select the path Online Services E Services record list The record list is displayed 2 Select a record in the list and press Details for mo...

Page 269: ...3 Change record status The status has been changed to Delete 4 Press OK 264 Page 264 Apr 15 2022 12 02 9 Online Services ...

Page 270: ...7 10 5 High Value Low Funds Warnings and PIN Codes 279 How to Set the High Value Warning Amount 279 How to Set the Low Funds Threshold 280 How to Set Cancel a Funding PIN Code 281 10 6 Weighing Settings 283 How to Change the Default Weighing Type 283 How to Activate De active the Automatic Weight Detection on the WP 284 How to activate de activate Checking On Zero Weight 290 How to Set Dynamic Sca...

Page 271: ...How to Delete an Imprint Memory 309 10 9 Default Sealing Mode 311 How to Set the Default Sealing Mode 311 How Set the Current Sealing Mode 312 10 10 Connection Settings 313 How to Set the Postal Online Services Connection 313 How to Set LAN Parameters 314 10 11 Time and Date Management 318 How to Check Adjust the Machine Time and Date 318 How to Set the Automatic Date Advance Time 319 266 Page 266...

Page 272: ... long as the user who applies them is logged in Supervisor settings sets the default or permanent settings of your Mailing System Other user settings are described in the corresponding sections Processing Mail on page 29 Maintaining your Mailing System on page 355 etc 267 Page 267 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 273: ...ng certain reports etc The Supervisor PIN code of the system has been provided to your organization in a separate distribution The supervisor settings allow you to Change the default user settings Modify system time outs Set funds warnings low funds and activate a funding PIN code Define a default weighing method for mailing and calibrate the weighing devices Design a default imprint rate text slo...

Page 274: ...ged in as supervisor only the supervisor menu is available Printing postage is not possible while logged in as supervisor To log in as Supervisor when you are already logged in as a user 1 As a user Press and select the path Supervisor The Login screen is displayed 2 Type the supervisor PIN code and press OK The supervisor Main menu is displayed 10 Configuring your Mailing System 269 Page 269 Apr ...

Page 275: ...e Supervisor Mode Follow the step below to exit the supervisor mode You must exit the supervisor Mode before you can begin to print postage To exit the supervisor mode you have to be in the main menu To exit the supervisor mode 1 As supervisor Press The system will go into Sleep mode and supervisor is logged out 270 Page 270 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 276: ...t the path User Preferences Brightness 2 Touch the Increase brightness Decrease brightness button to increase or decrease the brightness The screen updates immediately 3 Press OK to exit This is a user setting that only lasts as long as you are logged in 271 Page 271 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 277: ...es Brightness 2 Touch the Increase brightness Decrease brightness button to increase or decrease the brightness The display updates to the new setting 3 Press OK to validate Do not press OK if the screen brightness is completely light or dark Readjust the brightness so the screen is visible then press OK 272 Page 272 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 278: ...lect the path User Preferences Language 2 Select the language you want to use 3 Press OK to validate This user setting lasts as long as you are logged in The standby mode will delete this setting To change the user language by default 10 Configuring your Mailing System 273 Page 273 Apr 15 2022 12 02 ...

Page 279: ...rom the main menu select the path Default User Settings Default User Preferences Language 2 Select the default language 3 Press OK to validate This setting will not be affected by the standby mode 274 Page 274 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 280: ...th User Preferences Sounds 2 Select Beep on key ON OFF and or Beep on error ON OFF to enable disable the sounds 3 Press OK to validate This is a user setting that only lasts as long as you are logged in To change the sounds by default 10 Configuring your Mailing System 275 Page 275 Apr 15 2022 12 02 ...

Page 281: ...From the main menu select the path Default user settings Default user preferences Sounds 2 Select Beep on key ON OFF and or Beep on error ON OFF to enable disable the sounds 3 Press OK to validate 276 Page 276 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 282: ... 1 As a user Press and select the path Job settings Timeout setting The Time out setting screen is displayed 2 Select each field and specify the length of each the time out Use C to clear digits 3 Press OK to exit This is a user setting that only lasts as long as you are logged in To change the system time outs 277 Page 277 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 283: ...th Default user settings Timeout Settings The Timeout setting screen is displayed 2 Select each field and specify the length of each the time out Use the C key to clear old settings then enter a new value 3 Press OK to validate 278 Page 278 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 284: ... Example 4 80 instead of 0 48 The Supervisor can set the mailing machine to display a warning message when the High Value Warning amount is exceeded If you do not have Supervisor access contact your Supervisor to set the High Value Warning To set a high value warning amount 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default user settings System s...

Page 285: ...s the user that the funds remaining in the PSD Meter are getting low More funds should be loaded The Low Funds Value Warning can be set to any dollar amount To set a low funds threshold 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default user settings Funds settings 280 Page 280 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 286: ...IN Code You can create a funding PIN code to control access to only those who are authorized to add postage see Money Operations on page 131 To set a funding PIN code 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default user settings Funds settings 10 Configuring your Mailing System 281 Page 281 Apr 15 2022 12 02 ...

Page 287: ...ss the arrow to the Enable or Disable state to enable or disable the PIN code 3 Enter the funding PIN code if enabled 4 Press OK to validate 282 Page 282 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 288: ...hical location of the Mailing System How to Change the Default Weighing Type This setting defines both the weighing device and the weighing type that are selected by default when a user starts the mailing process see Choosing a Weighing Type on page 90 To change the default weighing type 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default User Set...

Page 289: ... standard weighing is automatically selected when a weight increase is detected on the WP A weight removal from the WP do not trigger the Weighing Platform Automatic Selection A warning message can be displayed to the operator to confirm that the WP will be automatically selected To activate the automatic weight detection on the WP 1 Log in as the Supervisor see How to Log in as Supervisor on page...

Page 290: ...etection on the WP 1 Log in as the Supervisor see How to Log in as Supervisor on page 269 then From the main menu select the path Default User Settings System settings Auto Weight Detection 2 Select No Auto Weight Detection to de activate the function 10 Configuring your Mailing System 285 Page 285 Apr 15 2022 12 02 ...

Page 291: ... to zero with an additional tray on the Weighing Platform Rezero physically adjusts the Weighing Platform to zero How to Zero the Weighing Platform To zero the Weighing Platform as a user 1 As a user Press and select the path Job settings Zero Weigh Platform 2 Remove all items from the Weighing Platform 286 Page 286 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 292: ... As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path System settings Weighing functions Zero Weigh Plarform 2 Remove all items from the Weighing Platform 3 Press OK to rezero the Weighing Platform 10 Configuring your Mailing System 287 Page 287 Apr 15 2022 12 02 ...

Page 293: ...e Weighing Platform as a user 1 As a user Press and select the path Job settings Tare Weigh Platform 2 A message asking you to place container on the Weighing Platform and press OK 288 Page 288 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 294: ...ervisor see How to Log in as Supervisor on page 269 From the main menu select the path System settings Weighing functions Weigh Platform Tare 2 A message asking you to place container on the Weighing Platform and press OK 10 Configuring your Mailing System 289 Page 289 Apr 15 2022 12 02 ...

Page 295: ...Mail type of stamp may not be captured The weight values in the Permit Report may then be inaccurate inaccurate averages for instance To activate de activate Checking on Zero Weight function 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default User Settings System settings Checking on zero weight 290 Page 290 Apr 15 2022 12 02 10 Configuring your M...

Page 296: ...w report Click OK to confirm or Cancel to keep the previous activation state ePostage ePostage is a PC Application that communicates to the Mailing System to transfer the weight value When the ePostage Mode is activated the weight value is communicated by the Mailing System to the ePostage The function ePostage Mode can be activated de activated by the supervisor 10 Configuring your Mailing System...

Page 297: ...isor on page 269 Press and select the path Default User Settings System Settings ePostage Mode The ePostage Mode screen is displayed 2 Select Activated to start active ePostage Mode or Deactivated to deactivate this mode 3 Click OK to validate your selection 292 Page 292 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 298: ...twork Advanced Settings ePostage Link The ePostage Advanced Settings screen is displayed 2 Enter PC IP address 3 Enter PC Port number 4 Press OK to validate How to Set Dynamic Scale High Accuracy Mode Follow the steps below to set Dynamic Scale High Accuracy Mode To activate the high accuracy setting 10 Configuring your Mailing System 293 Page 293 Apr 15 2022 12 02 ...

Page 299: ...e 269 From the main menu select the path System settings Accessories and Modules Settings High Accuracy 2 Switch ON or OFF state to activate or deactivate the function 3 Press OK to validate 294 Page 294 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 300: ...ually How to Change the GEO Code To change the GEO code manually follow the steps below Changing the GEO code modifies the weight values the Mailing System calculates Make sure you enter the correct GEO Code to ensure your weights bare accurate To change the GEO code 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path System Settings Accessories and Modul...

Page 301: ...table on the next pages to get the 5 digit GEO code from your location altitude and latitude and enter the 5 digit using the keypad 3 Press OK to validate 296 Page 296 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 302: ...Geodesic map 10 Configuring your Mailing System 297 Page 297 Apr 15 2022 12 02 ...

Page 303: ...Geodesic codes 298 Page 298 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 304: ...of the envelope Stamp Default Settings You can set default parameters for the stamp elements that follow Rate Text Slogan You can create up to nine custom text messages On list screens a mark indicates the default parameter How to Change the Default Rate Use the procedure below to change the rate the machine activates at start up To change the default rate 1 As supervisor see How to Log in as Supe...

Page 305: ...to validate See also Managing Postal Rates on page 348 How to Change the Default Permit The default permit is automatically selected when the Permit Mail type of stamp is activated To change the default permit 300 Page 300 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 306: ...tings Default imprint parameters Default Permit 2 Select the default permit in the list 3 Press OK to validate See also To manage the permits see Managing Permits on page 351 To change the current Permit Mail see How to Select a Permit on page 89 10 Configuring your Mailing System 301 Page 301 Apr 15 2022 12 02 ...

Page 307: ...o change the default text 1 As supervisor see How to Log in as Supervisor on page 269 Press and select the path Default user settings Default imprint parameters 2 Select Imprint left or Imprint right 3 Select Text list 302 Page 302 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 308: ...logan Follow the steps below to change the Default Slogan To change the default Slogan 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default User Settings Default Imprint Parameters Slogan 2 Select Imprint left or Imprint right 10 Configuring your Mailing System 303 Page 303 Apr 15 2022 12 02 ...

Page 309: ...ult slogan from the list or None for no slogan 5 Press OK to validate See also Managing Slogans on page 340 You can order custom Slogans Please contact your Customer Service 304 Page 304 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 310: ... distance by about 5mm or 10mm To change the default printing offset 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default user settings System settings Print Position 2 Set the default print position from the list 3 Press OK to validate 10 Configuring your Mailing System 305 Page 305 Apr 15 2022 12 02 ...

Page 311: ... displays on the home screen the name of the current Imprint Memory How to Create an Imprint Memory Standard Imprint Memory Text Slogan Weight option Date Mode Rate Account Number if any Permit Imprint Memory Permit Account Number if any To create an imprint memory 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Predefined imprint management The curre...

Page 312: ...int 5 Enter the name of the new imprint memory then press OK 6 Enter the preferences press OK to validate and display the next list of parameters if any 7 Repeat the previous step until the system displays the name of the new imprint memory in the list 10 Configuring your Mailing System 307 Page 307 Apr 15 2022 12 02 ...

Page 313: ... as Supervisor on page 269 From the main menu select the path Predefined imprint management 2 Select an imprint memory from the list displayed on the screen 3 Press OK to validate 4 Select the menu path Edit The Imprint memory modification screen is displayed 5 Use the arrows to select the preferences then press OK to modify the parameters 6 Press to exit 308 Page 308 Apr 15 2022 12 02 10 Configur...

Page 314: ...to Log in as Supervisor on page 269 From the main menu select the path Predefined imprint management 2 Select an imprint memory from the list of saved imprint memories 3 Press OK to validate 4 Select the menu path Delete 10 Configuring your Mailing System 309 Page 309 Apr 15 2022 12 02 ...

Page 315: ...5 Press OK to confirm to delete the imprint memory 310 Page 310 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 316: ...to Set the Default Sealing Mode To modify the Default Sealing Mode 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Default User Settings System settings Default Sealing Mode 2 Change the default sealing state as required 3 Press OK to validate 311 Page 311 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 317: ...tate as follows To change the sealing Mode 1 As a user Press and select the path Job settings Sealing The Sealing screen is displayed 2 Tap Sealing ON Sealing OFF to change the sealing state and press OK to validate 312 Page 312 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 318: ...d to the LAN at power up To set the postal Online Services connection 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Communication settings Type of connection The Server Access screen is displayed If you did not have the LAN plugged into the system you will get a warning message Please follow the message check your communication cable or device and p...

Page 319: ...sically connect the LAN to the base see Connection Diagram on page 24 How to Set LAN Parameters LAN settings can only be performed if the machine was actually connected to the LAN at power up To set the parameters of the LAN 314 Page 314 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 320: ...nternet LAN settings The LAN configuration menu is displayed 2 Select DHCP ON DNS AUTO ON Half duplex Press OK to validate 3 The screen will show Machine IP address Settings done Subnet mask Settings done Default Gateway IP Address Settings done Press OK 10 Configuring your Mailing System 315 Page 315 Apr 15 2022 12 02 ...

Page 321: ...ID Activation it is OFF by default but can be activated and edited Press OK 5 Set parameters in the next screen Preferred DNS IP Address Settings done Alternate DNS IP Address Settings done Press OK 316 Page 316 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 322: ...by supervisor Proxy Username Empty by default Value chosen by supervisor Proxy Password Empty by default Value chosen by supervisor Press OK The Proxy Kerberos settings screen will display Kerberos realm Empty by default Value chosen by supervisor KDC server name Empty by default Value chosen by supervisor 7 Press OK the system will come back to the beginning screen and accept any changes 10 Confi...

Page 323: ...nd date 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path System settings Date and time 2 Select Audit call to adjust the time The system adjusts its time if necessary and displays time and date values 318 Page 318 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 324: ...te printed on mail pieces at a preset time to the next working day date Example You can set the system to change dates at 17 00 hours and set Saturdays and Sundays to be non working days From Friday 17 00 hours to Sunday 23 59 the system will print Monday s date on the envelopes after a confirmation message to the user To set the auto date advance time and days 1 As supervisor see How to Log in as...

Page 325: ...Advance time 00 00 hours is not allowed 4 Select Working Days to gain access to working days selection screen 5 Tap the day or select the day and press Select Deselect to select or unselect each day 6 Press OK to exit 320 Page 320 Apr 15 2022 12 02 10 Configuring your Mailing System ...

Page 326: ... Add or Cancel a Text on the Stamp 331 How to Display the List of Text Messages 334 How to Add a New Text Message 334 How to Modify a Text Message 336 How to Delete a Text Message 338 11 5 Managing Slogans 340 How to Add or Cancel a Slogan on the Stamp 340 How to Display the List of Slogans 342 How to Modify a Slogan 342 How to Delete a Slogan 344 How to Download New Slogans 345 11 6 Position Slog...

Page 327: ......

Page 328: ...ostal Rates Creating additional Texts for the stamp Downloading custom Slogans To update your Mailing System s operating system see Online Services on page 243 The operations above are available through the supervisor menu Options and Updates How to Access the Options and Updates Menu 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Options and Updates...

Page 329: ...dicates that the mailbox contains unread messages Unread messages icon on home screen The Mailbox list screen indicates unread messages and allows you to delete read messages How to Read Messages To read Messages as a User 1 As a user 2 Select the message to read and press OK To read Messages as Supervisor 324 Page 324 Apr 15 2022 12 02 11 Options and Updates ...

Page 330: ...r see How to Log in as Supervisor on page 269 From the main menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 11 Options and Updates 325 Page 325 Apr 15 2022 12 02 ...

Page 331: ... to Delete Messages To delete Messages as a User 1 As a user Select or on display or Press and select the path Mailbox The Mailbox screen is displayed 326 Page 326 Apr 15 2022 12 02 11 Options and Updates ...

Page 332: ... Delete message to erase the message To delete Messages as Supervisor 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Mailbox The Mailbox screen is displayed 11 Options and Updates 327 Page 327 Apr 15 2022 12 02 ...

Page 333: ...2 Select the message to be deleted and press OK 3 Select Delete message to erase the message 328 Page 328 Apr 15 2022 12 02 11 Options and Updates ...

Page 334: ...re information about the options you can add to your Mailing System please contact your Customer Service To display the option list 1 As supervisor see How to Log in as Supervisor on page 269 either From the main menu select the path Options and Updates Option list The Options list screen is displayed 2 To display the details of an option select the option and press OK 329 Page 329 Apr 15 2022 12 ...

Page 335: ...ces server To activate an option that is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a network see Connections on page 23 and that the connection is properly configured see Connection Settings on page 313 2 Select Check for updates It will trigger a call to the Online Services server 3 After the call you can display installed options See How...

Page 336: ...or you can Add custom text messages and create a name for menu selection Edit modify messages Delete existing text messages Activate a default text message this setting is described in How to Change the Default Text on page 302 How to Add or Cancel a Text on the Stamp To add a text to the stamp or to cancel the text 331 Page 331 Apr 15 2022 12 02 11 Options and Updates ...

Page 337: ...eft or Imprint right zone on the home screen or Press and select the path Customize stamp Press or 2 Select Imprint left or Imprint right option on the Customize stamp screen 332 Page 332 Apr 15 2022 12 02 11 Options and Updates ...

Page 338: ...ext in the list or select None for printing no text The icon indicates the current selection The Customize stamp screen is displayed with updated parameters home screen press See also Managing Custom Text Messages on page 331 11 Options and Updates 333 Page 333 Apr 15 2022 12 02 ...

Page 339: ...k the default text if any To display the list of text 1 As supervisor see How to Log in as Supervisor on page 269 Press and select the path Option and Updates Text The list of text is displayed in the Text management screen How to Add a New Text Message To add a new message 334 Page 334 Apr 15 2022 12 02 11 Options and Updates ...

Page 340: ... Text The list of text is displayed in the Text management screen 2 Select Add new 3 Enter your text max 4 lines of 18 characters For more information on how you can type different characters see Control Panel Features on page 19 4 Press OK to validate 11 Options and Updates 335 Page 335 Apr 15 2022 12 02 ...

Page 341: ...a Text Message To edit the content of the message or its name 1 As supervisor see How to Log in as Supervisor on page 269 Press and select the path Option and Updates Text The list of text is displayed in the Text management screen 336 Page 336 Apr 15 2022 12 02 11 Options and Updates ...

Page 342: ...played 3 Select Edit 4 You can change the text message and press OK to display the next screen Use C key to clear characters 5 You can change the text name and press OK to validate The system updates the message 11 Options and Updates 337 Page 337 Apr 15 2022 12 02 ...

Page 343: ...ow to Log in as Supervisor on page 269 Press and select the path Option and Updates Text The list of text is displayed in the Text management screen 2 Select a message and press OK The Text Settings screen is displayed 338 Page 338 Apr 15 2022 12 02 11 Options and Updates ...

Page 344: ...3 Select Delete 4 Press OK to confirm deletion The system updates the message list 11 Options and Updates 339 Page 339 Apr 15 2022 12 02 ...

Page 345: ...slogans The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as user See How to Load New Options on page 330 How to Add or Cancel a Slogan on the Stamp To add a slogan to the stamp or cancel the a slogan 1 Either 2 Select Imprint left or Imprint right option on the Customize stamp screen 340 Page 340 Apr 15 2022 ...

Page 346: ... slogan in the list or select None for printing no slogan The icon indicates the current selection The Customize stamp screen is displayed with updated parameters home screen press See also Managing Slogans on page 340 11 Options and Updates 341 Page 341 Apr 15 2022 12 02 ...

Page 347: ...the active slogan To display the list of slogans 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Option and Updates Update Slogan The list of slogans is displayed in the Slogan management screen How to Modify a Slogan To change the name of the slogan 342 Page 342 Apr 15 2022 12 02 11 Options and Updates ...

Page 348: ... the main menu select the path Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen 2 Select the slogan and press OK The Slogan setting menu is displayed 3 Select Edit 11 Options and Updates 343 Page 343 Apr 15 2022 12 02 ...

Page 349: ...he slogan 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen 2 Select the slogan and press OK The Slogan setting menu is displayed 344 Page 344 Apr 15 2022 12 02 11 Options and Updates ...

Page 350: ...r see How to Log in as Supervisor on page 269 From the main menu select the path Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen 2 Select Check for updates The Mailing System connects to the Online Services server and downloads available slogans 11 Options and Updates 345 Page 345 Apr 15 2022 12 02 ...

Page 351: ... Slogan Text 11 6 The position of the Slogan and the Text Message can be Interchanged using the Imprint Left and Imprint Right setting To swap the positions 346 Page 346 Apr 15 2022 12 02 11 Options and Updates ...

Page 352: ...nt left or Imprint right Select Text List or Slogan List 2 The list of available text messages or list of available slogans is displayed Select the item you want to position and press OK 3 Press OK to accept the position 11 Options and Updates 347 Page 347 Apr 15 2022 12 02 ...

Page 353: ...ne Services server as a user See How to Load New Options on page 330 See also Options and Updates on page 321 How to Check your Rate Updates The rate tables display all available rate tables that are currently installed in your Mailing System and indicates with a check mark the active rate table Rate tables will automatically become active on their effective date For each rate table rate details p...

Page 354: ...e identified by the effective date of the rate How to Download New Postal Rates To download new rates 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Options and Updates Rate management The list of rate tables is displayed in the Rate management screen The tables are identified by the effective date of the rate 11 Options and Updates 349 Page 349 Apr ...

Page 355: ...2 Select Check for updates The Mailing System connects to the Online Services server and downloads available rates 350 Page 350 Apr 15 2022 12 02 11 Options and Updates ...

Page 356: ...List of Permits The list of Permit Mails displays the Permit Mails that are installed in the Mailing System and indicates with a mark the default Permit Mail To display the list of permits 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Options and updates Update Permit Mail The list of permits is displayed in the Permit Mail management screen 351 Pag...

Page 357: ... page 269 From the main menu select the path Options and updates Update Permit Mail The list of permits is displayed in the Permit Mail management screen 2 Select Add new and connect the memory device to a USB port of the machine on your left hand side at the rear of the base see Connectors on page 23 352 Page 352 Apr 15 2022 12 02 11 Options and Updates ...

Page 358: ...s updated with the new permit How to Delete Permits To delete a PPI 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Options and updates Update Permit Mail The list of permits is displayed in the Permit Mail management screen 11 Options and Updates 353 Page 353 Apr 15 2022 12 02 ...

Page 359: ...2 Select the permit to delete and press OK 3 Confirm deletion otherwise press The system updates the permit list 354 Page 354 Apr 15 2022 12 02 11 Options and Updates ...

Page 360: ...he Print Heads 364 How to Process the Wiper 366 12 2 Sealer 367 How to Fill the Sealer Bottle 367 How to Turn the Sealer On Off 367 How to Clean the Brushes and Sponge Sealer 387 How to Adjust the Sealing Water Flow 370 How to Clean the Feeder Belts and Rollers 370 How to Clean the Mail Path Sensors 371 12 3 Touchscreen Calibration 372 How to Calibrate the Touchscreen 372 12 4 Maintenance Processe...

Page 361: ......

Page 362: ...vide a good printing quality The system performs cleaning automatically or on your request You can also clean the heads manually if the automatic cleaning is not sufficient The ink cartridge also contains two print heads that have to be aligned How to Change the Ink Cartridge If after cleaning you still observe poor print quality streaked too light blurred etc or the system indicates the ink cartr...

Page 363: ...replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position 2 Press down on the back of the ink cartridge to disengage it 3 Lift out the old ink cartridge 358 Page 358 Apr 15 2022 12 02 12 Maintaining ...

Page 364: ...4 Remove the two plastic caps on the new ink cartridge The caps are removed 5 Remove the protective strips from the new ink cartridge 12 Maintaining 359 Page 359 Apr 15 2022 12 02 ...

Page 365: ...e the cover The alignment process of the printing heads starts automatically How to Display Ink Level and Cartridge Data Ink Cartridge Data includes information such as consumption and date installed To display the ink cartridge data as a User 360 Page 360 Apr 15 2022 12 02 12 Maintaining ...

Page 366: ...screen is displayed To display the Ink Level and the Cartridge Data as Supervisor 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Maintenance Cartridge Ink information The Ink information screen is displayed 12 Maintaining 361 Page 361 Apr 15 2022 12 02 ...

Page 367: ...omatically as a User 1 As a user Press and select the path Ink Cartridge Cleaning process The cleaning starts automatically To clean the print heads automatically as Supervisor 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Maintenance Ink Cartridge Cleaning process The cleaning starts automatically 362 Page 362 Apr 15 2022 12 02 12 Maintaining ...

Page 368: ...over the ink cartridge moves to the replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position 2 Press down on the back of the ink cartridge to disengage it 3 Remove the ink cartridge see How to Change the Ink Cartridge on page 357 4 Clean the heads with a soft damp cloth 12 Maintaining 363 Page 363 Apr 15 2022 12 02 ...

Page 369: ...you should verify that the ink cartridge print heads are aligned To align the print heads 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Maintenance Ink Cartridge Cartridge alignment The Set headset alignment screen is displayed 364 Page 364 Apr 15 2022 12 02 12 Maintaining ...

Page 370: ...OK to validate 5 Repeat the previous step until lines F are aligned Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine s ink supply is running low An e mail message then informs you of that condition so that the ink cartridge can be replaced in time For more information please contact your Customer Service 12 Maintai...

Page 371: ...r on page 269 From the main menu select the path Maintenance Cartridge Wiper Process 2 Open the cover and remove the headset 3 Press OK twice to start the carriage motor 4 Check wiper and clean if neccesary then press OK 5 Check headset is back in replacement position and press OK to end test 366 Page 366 Apr 15 2022 12 02 12 Maintaining ...

Page 372: ... the cap back and put the bottle back into place How to Turn the Sealer On Off You can activate or deactivate the Sealing Function as needed The Sealing On Off icon in the Home Screen indicates the current state of the Sealing Function Sealer may be inactive by default To set the default Sealing Setting see supervisor setting How to Set the Default Sealing Mode on page 311 Do not insert envelopes ...

Page 373: ... on page 370 How to Clean the Brushes and Sponge Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING To clean the brushes and sponge of the feeder 1 Open the feeder and push the left of the upper blue release lever to raise the upper drive assembly 2 Pull up the brush release lever 368 Page 368 Apr 15 2022 12 02 12 Maintaining ...

Page 374: ...sponge Remember its direction 5 Clean the sponge and the brush 6 Re install the sponge and retainer 7 Put the brush back and push the release lever back down until it snaps into place 8 Push down on the upper drive assembly until it locks back into position 12 Maintaining 369 Page 369 Apr 15 2022 12 02 ...

Page 375: ...the water level How to Clean the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder and of the Dynamic Scale if installed To clean the feeder belts and rollers 1 Open equipment covers in the Mixed Size Feeder press the left of the upper blue handle to release and lift up the drive assembly 2 Clean the belts and or rollers with a damp cloth or 70 alcohol on...

Page 376: ...their travel along the mail path Clean the mail path sensors as indicated below on system base feeder and optional dynamic scale To clean the mail path sensors 1 Use a damp cloth or 70 alcohol on a cotton applicator 2 Allow the parts to dry and close all covers and assemblies 12 Maintaining 371 Page 371 Apr 15 2022 12 02 ...

Page 377: ...creen responsiveness How to Calibrate the Touchscreen To calibrate the touchscreen 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path System settings Display Touch screen calibration 2 Follow the instructions on the screen using your favorite pointing device The touchscreen will be calibrated at the end of the process 372 Page 372 Apr 15 2022 12 02 12 Ma...

Page 378: ...hanged your address Contact your Customer Service to change your information then you will be instructed to perform the update registration procedure To run the registration update 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Maintenance Processes A confirmation message is displayed 2 Press OK 373 Page 373 Apr 15 2022 12 02 12 Maintaining ...

Page 379: ...3 Select Update registration 4 Press OK to begin the procedure 374 Page 374 Apr 15 2022 12 02 12 Maintaining ...

Page 380: ...e registration transaction The message Transaction successfull is displayed 6 Press OK A message for entering the geodesic code Please refer to User Guide for allowed values 7 Press OK 12 Maintaining 375 Page 375 Apr 15 2022 12 02 ...

Page 381: ... Press Finish to return to menu 11 Press Press the Sleep Wake Soft Off button to exit How to Remove the Base Meter Remove the Base Removes the PSD from service Prepares the base for removal by saving data on USB key To remove the meter 376 Page 376 Apr 15 2022 12 02 12 Maintaining ...

Page 382: ...on page 269 From the main menu select the path Maintenance Processes Remove base The Remove Base screen is displayed 2 Insert a USB key and press OK or press Next step to save your data on Online services 12 Maintaining 377 Page 377 Apr 15 2022 12 02 ...

Page 383: ... is complete The message Backup Customer Data Server call successful is displayed 4 Press Continue to start the E conf upload The message E Service Server call successful is displayed 378 Page 378 Apr 15 2022 12 02 12 Maintaining ...

Page 384: ... power OFF your mailing machine and remove it How to Withdraw the PSD Meter The Withdraw PSD process is only to be completed at the request of Customer Service Removes the PSD from service Requires a password from Customer Services to perform To withdraw the meter 12 Maintaining 379 Page 379 Apr 15 2022 12 02 ...

Page 385: ...ge 269 From the main menu select the path Maintenance Processes Withdraw a PSD The Withdraw meter screen is displayed 2 After pressing Start continue to press Continue to start the E conf and statistics upload 380 Page 380 Apr 15 2022 12 02 12 Maintaining ...

Page 386: ...to Sleep or Soft off mode 6 ONLY at that stage disconnect the system power cord from the power socket 7 Open the cover of the base then the cover of the meter Pull the meter towards the front of the base to disengage it from the base connector 8 Remove the meter from the Mailing System base 12 Maintaining 381 Page 381 Apr 15 2022 12 02 ...

Page 387: ......

Page 388: ...w to Clean the Brushes and Sponge Sealer 387 How to Clear Mail Jammed in the Mixed Size Feeder 537 How to Remove Mail Jammed in the Dynamic Scale 539 How to Clear a Label Jammed in the Base 539 13 2 Diagnostics 541 How to Access Diagnostic Data 542 13 3 System Data 543 How to Display Software Data 543 How to Display Hardware Data 544 How to Display the Machine Counters 544 383 Page 383 Troubleshoo...

Page 389: ......

Page 390: ...mmed in the Base 1 Pull the release handle located underneath the base to lower the transport belts and wheels Hold the handle The release handle lowers the rollers to enable the user to clear any jams 2 Using your other hand remove the jammed envelopes 3 Release the jam release handle to put the transport belt and wheels back in position 385 Page 385 Apr 15 2022 12 02 13 Troubleshooting ...

Page 391: ...atically as a User 1 As a user Press and select the path Ink Cartridge Cleaning process The cleaning starts automatically To clean the print heads automatically as Supervisor 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Maintenance Ink Cartridge Cleaning process The cleaning starts automatically 386 Page 386 Apr 15 2022 12 02 13 Troubleshooting ...

Page 392: ...RE CLEANING To clean the brushes and sponge of the feeder 1 Open the feeder and push the left of the upper blue release lever to raise the upper drive assembly 2 Pull up the brush release lever 3 Raise the brush and lift the complete brush holder assembly 13 Troubleshooting 387 Page 387 Apr 15 2022 12 02 ...

Page 393: ...erly If the Base does not display a correct weight complete the following actions to correct the problem Display lb _ _oz indicates a weighing error When this weighing error occurs on the home screen the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated see How to Activate Deactive the Automatic Weight Detection on the WP on page 284 You have to check ...

Page 394: ... key and select a rate class that can accommodate the weight of the package Example select Priority if the rate you had been using was First Class 3 Press lightly on the Weigh Platform to establish the weight and postage with the new rate You have placed a package on the platform that is too heavy for the rate selected 1 Remove the package and if possible weigh it on another scale 2 Use Manual Wei...

Page 395: ...Event Messages ABX BAS DBX BAS FBX BAS DPA PSD DRA PAR 390 Page 390 Apr 15 2022 12 02 13 Troubleshooting ...

Page 396: ...erver communication reached 90 day Time limit reached PSD Locked 72 hour time limit for server communication reached 72 Hour Time limit reached PSD Locked The date limit to call server has been reached 72 hour time limit for server communication reached 72 Hour Time limit reached PSD Locked The date limit to call server has been reached 72 hour time limit for server communication reached 72 Hour T...

Page 397: ...eeds High Value Threshold High Value Amount Error The mailing system is warning you that the amount of available funds has reached a low level Postage funds are almost depleted Low Funds Warning Unexpected event detected Unexpected event detected BAS 01 004 or DBX 01 004 Unexpected event detected Unexpected event detected BAS 01 005 or DBX 01 005 Failed to send internal delayed event Delay too lon...

Page 398: ...or DBX 02 006 Unexpected event detected Unexpected event detected BAS 02 007 or DBX 02 007 Unexpected event detected Unable to open the file BAS 02 008 or DBX 02 008 Unable to read the file Unable to read the file BAS 02 009 or DBX 02 009 File write failed File write failed BAS 02 010 or DBX 02 010 Bitmap load failed Bitmap load failed BAS 02 011 or DBX 02 011 Unexpected event detected Unexpected ...

Page 399: ...pected event detected Unexpected event detected BAS 02 024 or DBX 02 024 Unexpected event detected Unexpected event detected BAS 02 025 or DBX 02 025 Unexpected event detected Unexpected event detected BAS 02 026 or DBX 02 026 Unexpected event detected Unexpected event detected BAS 02 027 or DBX 02 027 Unexpected event detected Unexpected event detected BAS 02 028 or DBX 02 028 Unexpected event de...

Page 400: ... checksum The Dynamic scale serial number entered is not compatible with the checksum BAS 02 038 or DBX 02 038 A data in a mask is too long A data in a mask is too long BAS 02 039 or DBX 02 039 Barcode input is too long The string sent by the barcode reader is too long Barcode input is too long BAS 02 040 or DBX 02 040 A wizard is already started and system can t run several wizard in the same tim...

Page 401: ... 057 or DBX 02 057 Unexpected event detected Unexpected event detected BAS 03 000 or DBX 03 000 Unexpected event detected Unexpected event detected BAS 03 001 or DBX 03 001 Unexpected event detected Unexpected event detected BAS 03 002 or DBX 03 002 Unexpected event detected Unexpected event detected BAS 03 003 or DBX 03 003 Unexpected event detected Unexpected event detected BAS 03 004 or DBX 03 ...

Page 402: ...pected event detected Unexpected event detected BAS 03 016 or DBX 03 016 Unexpected event detected Unexpected event detected BAS 03 017 or DBX 03 017 Unexpected event detected Unexpected event detected BAS 03 018 or DBX 03 018 Unexpected event detected Unexpected event detected BAS 03 019 or DBX 03 019 Unexpected event detected Unexpected event detected BAS 03 020 or DBX 03 020 Unexpected event de...

Page 403: ...pected event detected Unexpected event detected BAS 03 033 or DBX 03 033 Unexpected event detected Unexpected event detected BAS 03 034 or DBX 03 034 Unexpected event detected Unexpected event detected BAS 03 035 or DBX 03 035 Unexpected event detected Unexpected event detected BAS 03 036 or DBX 03 036 Unexpected event detected Unexpected event detected BAS 03 037 or DBX 03 037 Unexpected event de...

Page 404: ...pected event detected Unexpected event detected BAS 03 050 or DBX 03 050 Unexpected event detected Unexpected event detected BAS 03 051 or DBX 03 051 Unexpected event detected Unexpected event detected BAS 03 052 or DBX 03 052 Unexpected event detected Unexpected event detected BAS 03 053 or DBX 03 053 Unexpected event detected Unexpected event detected BAS 03 054 or DBX 03 054 Unexpected event de...

Page 405: ...pected event detected Unexpected event detected BAS 03 067 or DBX 03 067 Unexpected event detected Unexpected event detected BAS 03 068 or DBX 03 068 Unexpected event detected Unexpected event detected BAS 03 069 or DBX 03 069 Unexpected event detected Unexpected event detected BAS 03 070 or DBX 03 070 Unexpected event detected Unexpected event detected BAS 03 071 or DBX 03 071 Unexpected event de...

Page 406: ...pected event detected Unexpected event detected BAS 03 084 or DBX 03 084 Unexpected event detected Unexpected event detected BAS 03 085 or DBX 03 085 Unexpected event detected Unexpected event detected BAS 03 086 or DBX 03 086 Unexpected event detected Unexpected event detected BAS 03 087 or DBX 03 087 Unexpected event detected Unexpected event detected BAS 03 088 or DBX 03 088 Unexpected event de...

Page 407: ...pected event detected Unexpected event detected BAS 03 101 or DBX 03 101 Unexpected event detected Unexpected event detected BAS 03 102 or DBX 03 102 Unexpected event detected Unexpected event detected BAS 03 103 or DBX 03 103 Unexpected event detected Unexpected event detected BAS 03 104 or DBX 03 104 Unexpected event detected Unexpected event detected BAS 03 105 or DBX 03 105 Unexpected event de...

Page 408: ...pected event detected Unexpected event detected BAS 03 118 or DBX 03 118 Unexpected event detected Unexpected event detected BAS 03 119 or DBX 03 119 Unexpected event detected Unexpected event detected BAS 03 120 or DBX 03 120 Unexpected event detected Unexpected event detected BAS 03 121 or DBX 03 121 Unexpected event detected Unexpected event detected BAS 03 122 or DBX 03 122 Unexpected event de...

Page 409: ...pected event detected Unexpected event detected BAS 03 135 or DBX 03 135 Unexpected event detected Unexpected event detected BAS 03 136 or DBX 03 136 Unexpected event detected Unexpected event detected BAS 03 137 or DBX 03 137 Unexpected event detected Unexpected event detected BAS 03 138 or DBX 03 138 Unexpected event detected Unexpected event detected BAS 03 139 or DBX 03 139 Unexpected event de...

Page 410: ...pected event detected Unexpected event detected BAS 03 152 or DBX 03 152 Unexpected event detected Unexpected event detected BAS 03 153 or DBX 03 153 Unexpected event detected Unexpected event detected BAS 03 154 or DBX 03 154 Unexpected event detected Unexpected event detected BAS 03 155 or DBX 03 155 Unexpected event detected Unexpected event detected BAS 03 156 or DBX 03 156 Unexpected event de...

Page 411: ...pected event detected Unexpected event detected BAS 03 169 or DBX 03 169 Unexpected event detected Unexpected event detected BAS 03 170 or DBX 03 170 Unexpected event detected Unexpected event detected BAS 03 171 or DBX 03 171 Unexpected event detected Unexpected event detected BAS 03 172 or DBX 03 172 Unexpected event detected Unexpected event detected BAS 03 173 or DBX 03 173 Unexpected event de...

Page 412: ...pected event detected Unexpected event detected BAS 03 186 or DBX 03 186 Unexpected event detected Unexpected event detected BAS 03 187 or DBX 03 187 Unexpected event detected Unexpected event detected BAS 03 188 or DBX 03 188 Unexpected event detected Unexpected event detected BAS 03 189 or DBX 03 189 Unexpected event detected Unexpected event detected BAS 03 190 or DBX 03 190 Unexpected event de...

Page 413: ...ted event detected Unexpected event detected BAS 03 203 or DBX 03 203 Unexpected event detected Unexpected event detected BAS 03 204 or DBX 03 204 Unexpected event detected Unexpected event detected BAS 03 205 or DBX 03 205 Unexpected event detected Unexpected event detected BAS 03 206 or DBX 03 206 Unexpected event detected Unexpected event detected BAS 03 207 or DBX 03 207 Unexpected event detec...

Page 414: ... Error message occurs when calling to server using LAN but the feature was deactivated before Faeture LAN deasable BAS 03 249 or DBX 03 249 Unable to reach neopost server Unable to reach neopost server BAS 03 250 or DBX 03 250 LAN cable unplugged or no carrier detected on the LAN socket LAN cable unplugged or no carrier detected on the LAN socket BAS 03 255 or DBX 03 255 Network time out GPRS Time...

Page 415: ...et Base IP address BAS 05 060 or DBX 05 060 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 003 or DBX 06 003 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 0...

Page 416: ...creen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 014 or DBX 06 014 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 015 or DBX 06 015 If the problem continues please note the event code on the top right of the screen 3 letters 5 number...

Page 417: ...ase note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 019 or DBX 06 019 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 020 or DBX 06 020 If the problem continues please note the event code ...

Page 418: ...ontinues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 024 or DBX 06 024 Invalid PIN code Invalid PIN Code BAS 06 025 or DBX 06 025 Invalid account mode BAS 06 026 or DBX 06 026 No restore point defined for this object No restore point defined for this object BAS 06 027 or DBX 06 027 Object already r...

Page 419: ...ble on IS 420 440 two levels on IS 460 480 Supervisor tries to create a third level of sub groups BAS 06 033 or DBX 06 033 The special group root have no parents group The special group root have no parents group BAS 06 034 or DBX 06 034 Supervisor tries to create a department without entering a department account number Supervisor tries to create a department without entering a department account...

Page 420: ... or DBX 06 039 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 040 or DBX 06 040 The Supervisor tries to create a new group or department but the maximum number of groups department is reached The Supervisor tries to create a new group or department but the maximum number of gr...

Page 421: ... t create default account in the new account mode BAS 06 045 or DBX 06 045 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 046 or DBX 06 046 File found but can t be opened Failed to open file BAS 06 047 or DBX 06 047 If the problem continues please note the event code on the to...

Page 422: ...creen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 050 or DBX 06 050 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 051 or DBX 06 051 If the problem continues please note the event code on the top right of the screen 3 letters 5 number...

Page 423: ...creen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 054 or DBX 06 054 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 055 or DBX 06 055 If the problem continues please note the event code on the top right of the screen 3 letters 5 number...

Page 424: ...continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 061 or DBX 06 061 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 062 or DBX 06 062 If the problem continues please note th...

Page 425: ...creen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 065 or DBX 06 065 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 066 or DBX 06 066 If the problem continues please note the event code on the top right of the screen 3 letters 5 number...

Page 426: ...mbers and contact your service provider Unexpected event detected BAS 06 069 or DBX 06 069 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 070 or DBX 06 070 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your s...

Page 427: ... 06 074 The user tries to frank but the maximum amount allowed on the account his using is reached The user tries to frank but the maximum amount allowed on the account his using is reached BAS 06 075 or DBX 06 075 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 076 or DBX 06 0...

Page 428: ...is incorrect BAS 06 080 or DBX 06 080 Account already used Account already used BAS 06 081 or DBX 06 081 Pin code already used Pin code already used BAS 06 082 or DBX 06 082 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 06 083 or DBX 06 083 If the problem continues please note t...

Page 429: ...S 06 087 or DBX 06 087 The user tries to use an unknown of account The user tries to use an unknown of account BAS 06 088 or DBX 06 088 The user tries to use not active account The user tries to use not active account BAS 06 089 or DBX 06 089 The user tries to use not active operator The user tries to use not active operator BAS 06 090 or DBX 06 090 The user tries to use an operator account with n...

Page 430: ...rtment on the server Please connect to Neopost MAS server application and add an account BAS 06 095 or DBX 06 095 This error appear if the operator is disabled on MAS server side between log in and batch start This error appear if the operator is disabled on MAS server side between log in and batch start BAS 06 096 or DBX 06 096 This error appear if the account is disabled on MAS server side betwe...

Page 431: ...e has been changed to operator logging on MAS server between connection and batch start BAS 06 099 or DBX 06 099 There is no more or not enough money for this account There is no more or not enough money for this account BAS 06 100 or DBX 06 100 Customer try to set a too long department number Customer try to set a too long department number BAS 06 101 or DBX 06 101 Base is currently initializing ...

Page 432: ...hat there is at least one account active Can not modify last department status BAS 06 110 or DBX 06 110 Department information is empty BAS 06 111 or DBX 06 111 Can not modify last operator status BAS 06 114 or DBX 06 114 BAS 06 115 or DBX 06 115 User try to export on USB key accounting structure although there is no account set on device No accounting structure to export BAS 06 116 or DBX 06 116 ...

Page 433: ...port accounting structure is possible Invalid number of departements to import BAS 06 121 or DBX 06 121 Can not modify department status due to parent group status BAS 06 122 or DBX 06 122 Can not modify group status due to parent group status BAS 06 123 or DBX 06 123 There is no more credit available on this account No more credit batch local BAS 06 124 or DBX 06 124 Offline mode is not allowed P...

Page 434: ...rty license BAS 06 130 or DBX 06 130 Accounting file format error File format error BAS 06 131 or DBX 06 131 There is no more credit available on this account No More Credit batch Remote BAS 06 132 or DBX 06 132 Invalid Number of Department Feature Value BAS 06 134 or DBX 06 134 The error raised when a PostId with ADA selected but the scanner is not present or ADA feature is not active ADA not sup...

Page 435: ... The PSD is corrupted BAS 07 004 or DBX 07 004 Technical error Technical error BAS 07 005 or DBX 07 005 Ad Die Slogan file or stamp file is not compatible Ad Die file or stamp file is not compatible BAS 07 006 or DBX 07 006 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 07 007 or...

Page 436: ...emory level out of range BAS 07 012 or DBX 07 012 na Technical issue BAS 07 013 or DBX 07 013 Reset to zero error on dynamic scale RAZ error on the dynamic scale BAS 07 014 or DBX 07 014 na Branch ID is empty BAS 07 015 or DBX 07 015 This error message is fired when user press Start button but mode account is not account with access control Operator mandatory BAS 07 016 or DBX 07 016 If the proble...

Page 437: ...Unexpected event detected BAS 08 001 or DBX 08 001 Imprint memories are full You have used all imprint memory available Imprint memories are full BAS 08 002 or DBX 08 002 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 08 003 or DBX 08 003 If the problem continues please note the ...

Page 438: ...ight of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 08 007 or DBX 08 007 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 08 008 or DBX 08 008 imprint memory name creation failed Name creation BAS 08 009 or DBX 08 009 If the proble...

Page 439: ...Software can t load PPI selected by imprint memory BAS 08 013 or DBX 08 013 Memory job date mode selection failed Memory job date mode selection failed BAS 08 014 or DBX 08 014 Software can t use the stamp mode in the imprint memory It may be unavailable Software can t use the stamp mode in the imprint memory BAS 08 015 or DBX 08 015 Software can t use weight stored in imprint memory Software can ...

Page 440: ... creation failed in the imprint memory BAS 08 021 or DBX 08 021 Slogan modification failed for IM Slogan modification failed for IM BAS 08 022 or DBX 08 022 Text creation failed for the imprint memory Text creation failed for the imprint memory BAS 08 023 or DBX 08 023 Text modification of the imprint memory failed Text modification of the imprint memory failed BAS 08 024 or DBX 08 024 The selecte...

Page 441: ... t update job definition BAS 08 032 or DBX 08 032 Function not applicable for Tax Machine For Tax Machine when user press on IM shortcut key device will show this error message Function not supported BAS 08 033 or DBX 08 033 Occur when IM creating failed with rate include 1D Barcode 1D barcode creation BAS 08 034 or DBX 08 034 User select a Imprint memory and program can t read country index infor...

Page 442: ...on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 10 033 or DBX 10 033 Waiting time for the next request is too long Connection with OLS is closed Waiting time for the next request is too long BAS 10 037 or DBX 10 037 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact yo...

Page 443: ...t of the screen 3 letters 5 numbers and contact your service provider The accounting module is not available BAS 10 046 or DBX 10 046 Request module was too long A timeout was triggered Additional data contains the name of the module which didn t respond Request module timeout BAS 10 047 or DBX 10 047 If the problem continues please note the event code on the top right of the screen 3 letters 5 nu...

Page 444: ...creen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 11 009 or DBX 11 009 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 11 010 or DBX 11 010 If the problem continues please note the event code on the top right of the screen 3 letters 5 number...

Page 445: ...screen 3 letters 5 numbers and contact your service provider Send operation failed BAS 11 023 or DBX 11 023 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 11 024 or DBX 11 024 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers a...

Page 446: ...t of the screen 3 letters 5 numbers and contact your service provider Account number nul BAS 11 041 or DBX 11 041 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider fusion manager error BAS 11 046 or DBX 11 046 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers ...

Page 447: ...right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 11 059 or DBX 11 059 Neopost MAS software don t know this pincode Neopost MAS software don t know this pincode BAS 11 060 or DBX 11 060 The account selected by the operator is not allowed by neopost MAS software The account selected by the operator is not allowed by neopost MAS software BAS 11 0...

Page 448: ... PSD ID does not belong to this FM or is refused to be used by Fusion Please contact MAS Supervisor This error appear if the PSD is disabled Archived on MAS server side between logging and batch start The PSD ID does not belong to this FM or is refused to be used by Fusion BAS 11 065 or DBX 11 065 There is no more or not enough money for this account Mailing limit threshold set in MAS software The...

Page 449: ...BAS 11 069 or DBX 11 069 The account has been canceled between the moment the list of account displayed on system and the moment when the user selected the account BAS 11 070 or DBX 11 070 The account has been disabled between the moment the list of account displayed on system and the moment when the user selected the account BAS 11 071 or DBX 11 071 444 Page 444 Apr 15 2022 12 02 13 Troubleshooti...

Page 450: ...ns parameters invalid The request contains parameters invalid BAS 11 073 or DBX 11 073 There is no user logged on neopost MAS software for this system There is no user logged on neopost MAS software for this system BAS 11 076 or DBX 11 076 The previous connected LAN is not detected Make sure it is connected and press OK Current media LAN not detected BAS 11 077 or DBX 11 077 The allowed time to co...

Page 451: ...2 001 or DBX 12 001 Bad initialization strings or modem did not respond in time Init string error BAS 12 002 or DBX 12 002 The GPRS modem is in initialization state but it can not be used if its initialization is not finished Device not ready BAS 12 003 or DBX 12 003 There was a communication issue between the modem of your machine and the modem of the server Port disconnected BAS 12 004 or DBX 12...

Page 452: ...creen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 13 002 or DBX 13 002 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 13 003 or DBX 13 003 If the problem continues please note the event code on the top right of the screen 3 letters 5 number...

Page 453: ...creen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 13 006 or DBX 13 006 If the problem continues please note the event code on the top right of the screen 3 letters 5 numbers and contact your service provider Unexpected event detected BAS 13 007 or DBX 13 007 If the problem continues please note the event code on the top right of the screen 3 letters 5 number...

Page 454: ...or DBX 13 011 Can not get print authorisation response message BAS 13 012 or DBX 13 012 Can not send print field request message BAS 13 013 or DBX 13 013 Unexpected event detected BAS 13 014 or DBX 13 014 Can not get business value BAS 13 015 or DBX 13 015 Unexpected event detected BAS 13 016 or DBX 13 016 Can not send print status request message BAS 13 019 or DBX 13 019 Can not set business valu...

Page 455: ... DBX 13 057 Communication link with PSD is lost Communication link with PSD is lost BAS 13 058 or DBX 13 058 The current PSD state object received a non expected function call or response notification The current PSD state object received a non expected function call or response notification BAS 13 059 or DBX 13 059 Generic error occurs during the psd detection phase Generic detection error BAS 13...

Page 456: ... 004 Selected Rate Table is not active Selected Rate Table is not active BAS 14 005 or DBX 14 005 The user uses a zip code less than 5 digit The user uses a zip code less than 5 digit BAS 14 006 or DBX 14 006 Invalid Zipcode Invalid Zipcode BAS 14 007 or DBX 14 007 Max postage amount exceeded Max postage amount exceeded BAS 14 008 or DBX 14 008 During a batch an overweight caused a rate chaining w...

Page 457: ... An error occured while calculating basic rate fee RDF Probably due to an overweight and no fee table jump available or an underweight Rate fee BAS 14 048 or DBX 14 048 Weight too heavy for current rate Weight too heavy for current rate BAS 14 052 or DBX 14 052 Product postal code used to set a rate is invalid or not defined inside the current rate table Product postal code used to set a rate is i...

Page 458: ...quantity is invalid Please enter a quantity below the max value Invalid quantity BAS 14 064 or DBX 14 064 One or the two dates set for the time period for report are not correct Either the end date is older than the begin date Or the begin date is older than the install date One or the two dates set for the time period for report are not correct BAS 15 003 or DBX 15 003 Previous budget unavailable...

Page 459: ... BAS 18 000 or DBX 18 000 When this error appears we can think that there is a hardware issue on WP When this error appears we can think that there is a hardware issue on WP BAS 19 000 or DBX 19 000 WP report an over capacity error Customer tried to weigh a letter or a parcel with a weight higher than the WP physical weighing capacity WP report an over capacity error BAS 19 001 or DBX 19 001 This ...

Page 460: ...table weight for zero reference Or the WP is not able to follow the zero drift due to unstable weight Displayed to user up to 4 8 12 From 4 8 21 weight is displayed as dashes instead of error code prompted and error code is logged in error log BAS 19 004 or DBX 19 004 WP calibration mandatory WP calibration mandatory BAS 19 005 or DBX 19 005 13 Troubleshooting 455 Page 455 Apr 15 2022 12 02 ...

Page 461: ... answer from WP BAS 19 006 or DBX 19 006 Weighing platform is not in the expected mode Weighing platform is not in the expected mode BAS 19 007 or DBX 19 007 Wrong weighing platform This weighing platform is not linked with this base For a swap the feature must be activated for new WP serial number BAS 19 008 or DBX 19 008 Error DBX 19 009 Feature not allowed BAS 19 009 or DBX 19 009 Feature Not A...

Page 462: ...y BAS 19 015 or DBX 19 015 When WP feature deactivated manual weight entry forbidden Manual weight entry forbidden BAS 19 016 or DBX 19 016 External Printer not found Printer not found BAS 20 000 or DBX 20 000 Printer capabilities does not satisfy required width height or resolution Printer capabilities does not satisfy required width height or resolution BAS 20 001 or DBX 20 001 Can t access USB ...

Page 463: ...rver is reached Temporal limit BAS 21 107 or DBX 21 107 Technical error Technical error BAS 21 001 or DBX 21 001 Cadence management issue Throughput error BAS 21 002 or DBX 21 002 Error printing sequence BAS 21 003 or DBX 21 003 System didn t have enough time to calculate the stamp last envelopes are not metered System didn t have enough time to calculate the stamp last envelopes are not metered B...

Page 464: ... 21 012 or DBX 21 012 Mail jam in the feeder Mail jam in the feeder BAS 21 013 or DBX 21 013 Top doc sensor or start print is activated meaning there is something in the base which must be taken out to start mailing Top doc sensor or start print is activated meaning there is something in the base which must be taken out to start mailing BAS 21 014 or DBX 21 014 Top seal sensor is activated and it ...

Page 465: ...d Top doc sensor has been activated but the top print sensor was not activated on time 1 5s allowed BAS 21 018 or DBX 21 018 Unable to construct stamp Unable to construct stamp BAS 21 019 or DBX 21 019 Technical issue BAS 21 020 or DBX 21 020 A display of BAS 21 021 or DBX 21 021 indicates that the mailing system can not create the stamp Printing failed BAS 21 021 or DBX 21 021 When processing mai...

Page 466: ...30 or DBX 21 030 A weight value different from 0 is mandatory Zero weight value not allowed BAS 21 031 or DBX 21 031 Faulted imprint error occured because of power shutdown during imprint or mail too small Faulted imprint BAS 21 032 or DBX 21 032 A new mail cycle is launched whereas the end of the last one has not been correctly detected no PRINT_END received No print end received BAS 21 033 or DB...

Page 467: ... 21 039 Gap value with the last envelope is too short Gap too short BAS 21 040 or DBX 21 040 Document too short BAS 21 041 or DBX 21 041 Document too long Remove envelopes from the the whole path and start print process again Document too long BAS 21 042 or DBX 21 042 Rate table expiration date passed Franking is forbidden when rate table expiration date is passed Expiration date passed BAS 21 045...

Page 468: ...detecedt in a homogenuous batch a double document two document sticked themselves Double document detected thickness BAS 21 056 or DBX 21 056 The printing system isn t ready for printing process Printing system not ready BAS 21 057 or DBX 21 057 The department send by the scanner is invalid Invalid department BAS 21 058 or DBX 21 058 The scanner has not send a department or too late Unknown depart...

Page 469: ...anner is invalid Invalid ZIP code BAS 21 066 or DBX 21 066 The country code send by the scanner is invalid Invalid country code BAS 21 067 or DBX 21 067 The pic number send by the scanner is invalid Invalid PIC number BAS 21 068 or DBX 21 068 The pic number send by the scanner is invalid Invalid recipient name BAS 21 069 or DBX 21 069 The almost full threshold has been reached in the diverter The ...

Page 470: ...r mail recording storage space is full Recording storage full BAS 21 075 or DBX 21 075 Scanner mail recording storage space is full Diverter report full BAS 21 076 or DBX 21 076 No scanned image available in the scanner A scanned image is necessary for the mail recorder application No scanned image BAS 21 077 or DBX 21 077 Multiple account barcodes BAS 21 078 or DBX 21 078 Multiple PIC barcodes BA...

Page 471: ...88 or DBX 21 088 Base has received a message from feeder that it is not ready Mixed mail feeder not ready BAS 21 089 or DBX 21 089 Base has received a message from feeder that it is not ready Dynamic scale not ready BAS 21 090 or DBX 21 090 A new rate table has been activated You need to start a new Permit report before you can use the selected permit PPI report must be historized rate BAS 21 092 ...

Page 472: ...able to go the printing position PPP error BAS 21 097 or DBX 21 097 The headset was not able to go the printing position BAS 21 099 or DBX 21 099 During printing process a sensor from the base hardware was unexpectedly triggered Unexpected sensor event BAS 21 100 or DBX 21 100 Assignment date or customer ID not filled Assignment date or customer ID empty BAS 21 102 or DBX 21 102 The weight thresho...

Page 473: ...eting BAS 21 109 or DBX 21 109 PSD is locked because of incoherent register Incoherent register BAS 21 110 or DBX 21 110 Back top seal event missing Back top seal event missing BAS 21 111 or DBX 21 111 Unexpected event BAS 21 112 or DBX 21 112 ADA and BMZ are not compatible BAS 21 113 or DBX 21 113 OMMF_NOT_STARTED BAS 21 115 or DBX 21 115 ODS NOT STARTED BAS 21 116 or OBX 21 116 Non zero franking...

Page 474: ...BAS 22 011 or DBX 22 011 Ink Tank Cover is opened Tank cover open BAS 22 012 or DBX 22 012 Base paper path opened Path open BAS 22 013 or DBX 22 013 Triggered when the system detect a memory corruption Memory corruption BAS 22 019 or DBX 22 019 Diverter not detected BAS 22 020 or DBX 22 020 No diverter detected BAS 22 021 or DBX 22 021 Sorter init failed BAS 22 022 or DBX 22 022 Resource error BAS...

Page 475: ...3 010 Start print failed Start print failed BAS 23 023 or DBX 23 023 Technical problem during recovery spitting Recovery spitting failed BAS 23 026 or DBX 23 026 Technical problem IO Failure BAS 23 028 or DBX 23 028 Technical problem Technical issue BAS 23 029 or DBX 23 029 There is an invalid date in the headset either a corruption or cheated headset There is an invalid date in the headset either...

Page 476: ...rcuit detected on nozzles BAS 23 045 or DBX 23 045 There is too many nozzles in short circuit There is too many nozzles in short circuit BAS 23 046 or DBX 23 046 The variant country in the headset is not compliant with the variant of the base The variant country in the headset is not compliant with the variant of the base BAS 23 048 or DBX 23 048 The headset model is not compliant with the base He...

Page 477: ...open during printing BAS 23 065 or DBX 23 065 Base Motor exceededmaximum speed Label Misfeed issues BAS 23 066 or DBX 23 066 Print offset set by user is out of allowed range Print offset too large BAS 23 067 or DBX 23 067 Warming failure BAS 23 068 or DBX 23 068 Headset is unable to find reference Failed to find reference BAS 23 073 or DBX 23 073 The printhead is unable to find the origin position...

Page 478: ...nable to go to the FIM mark position Failed to reach FIM position BAS 23 081 or DBX 23 081 The printhead is unable to go to the print position Failed to reach print position BAS 23 082 or DBX 23 082 Technical issue BAS 23 083 or DBX 23 083 The printhead flushing request failed Flushing request failed BAS 23 084 or DBX 23 084 The printhead is unable to proceed the requested fine vibration Fine vibr...

Page 479: ... move the wiper up Failed to move up wiper BAS 23 092 or DBX 23 092 The printhead pump can not be activated to move the wiper down Failed to move down wiper BAS 23 093 or DBX 23 093 The printhead pump can not be activated Failed to move pump BAS 23 094 or DBX 23 094 The printhead requested macro action can not be executate Macro action failed BAS 23 095 or DBX 23 095 The requested action on the pr...

Page 480: ...eadset replacement procedure error BAS 23 103 or DBX 23 103 Inserted cartridge is invalid Invalid cartridge BAS 23 104 or DBX 23 104 The print head has been replaced or the ink circuit has been drained Print head not installed BAS 23 105 or DBX 23 105 Media removed Media removed BAS 23 110 or ABX 23 110 Technical problem Technical issue BAS 23 114 or DBX 23 114 Technical problem Error when call th...

Page 481: ...DBX 23 125 The print head memory is not detected or corrupted printing is impossible Print head not detected BAS 23 126 or DBX 23 126 Print controler not ready BAS 23 127 or DBX 23 127 Stamp printer not ready BAS 23 128 or DBX 23 128 The error occurs when start up device with incompatible cartridge Incompatible cartridge BAS 23 129 or DBX 23 129 Technical issue BAS 24 000 or DBX 24 000 Technical i...

Page 482: ...24 011 or DBX 24 011 Technical issue BAS 24 012 or DBX 24 012 Technical issue BAS 24 013 or DBX 24 013 Technical issue BAS 24 014 or DBX 24 014 Technical issue BAS 24 015 or DBX 24 015 Technical issue BAS 24 016 or DBX 24 016 Problem with the SpeedWeigh communication Response KO received BAS 24 017 or DBX 24 017 Invalid Serial number BAS 24 018 or DBX 24 018 Technical issue BAS 25 001 or DBX 25 00...

Page 483: ...t with invalid parameters BAS 27 000 or DBX 27 000 Technical error Technical error BAS 27 002 or DBX 27 002 Technical error Technical error BAS 27 003 or DBX 27 003 Can not manage automatic date change BAS 27 004 or DBX 27 004 The current value of date position is out of range Authorized max date position BAS 27 005 or DBX 27 005 This error is raised when user inputs an invalid date in entry scree...

Page 484: ...compatible stamp mode BAS 29 005 or DBX 29 005 Inserter doesn t work with PPI counter When the counter limit is reached the Franking Machine FM stops but not the inserter which relaunches the FM Incompatible stamp counter PPI BAS 29 006 or DBX 29 006 Inserter doesn t work with PPI weight counter limit when the limit is reached Franking Machine FM stop not the inserter which relaunch the FM Incompa...

Page 485: ...on failed BAS 30 023 or DBX 30 023 RLD is open RLD open latch BAS 30 024 or DBX 30 024 No more paper in RLD Remote Label Dispenser RLD out of paper BAS 30 025 or DBX 30 025 RLD printer busy BAS 30 026 or DBX 30 026 The previous selected Modem is not detected Current media modem not detected BAS 30 027 or DBX 30 027 The previous connected GPRS Modem is not detected Current media GPRS modem not dete...

Page 486: ...ed Settings validation Network advanced setting force URI empty BAS 30 035 or DBX 30 035 Occurs when Psd URI is empty on Network Advanced Settings validation Network advanced setting PSD URI empty BAS 30 036 or DBX 30 036 Occurs when Psd URI is empty on Network Advanced Settings validation LAN setting IP empty or invalid BAS 30 038 or DBX 30 038 Occurs when Psd URI is empty on Network Advanced Set...

Page 487: ... DBX 30 047 Connection error BAS 31 000 or DBX 31 000 Application error in the rekey function BAS 31 001 or DBX 31 001 Certificate is not valid BAS 31 006 or DBX 31 006 The system didn t receive the length value from dynamic scale The system didn t receive the length value from dynamic scale BAS 32 000 or DBX 32 000 The system didn t receive the length value from the inserter The system didn t rec...

Page 488: ...e width BAS 32 006 or DBX 32 006 The base receive a too large value for the length The base receive a too large value for the length BAS 32 007 or DBX 32 007 The base receive a too large value for the thickness from inserter The base receive a too large value for the thickness from inserter BAS 32 008 or DBX 32 008 The base receive a too large value for the thickness The base receive a too large v...

Page 489: ...mory is full 10 rooms and customer save a new EKP is informed that the oldest EKP will be overwrite BAS 32 015 or DBX 32 015 Frankit message GER This message appear when the customer try to select EKP and system still in mailing mode BAS 32 016 or DBX 32 016 Frankit message GER This message appear when the customer try to select JOB and system still in mailing mode BAS 32 017 or DBX 32 017 EKP cre...

Page 490: ...ber is incorrect the number must be 14 numbers long Frankit message GER JOB number is incorrect BAS 32 023 or DBX 32 023 Amount calculated with the current postal product is over the maximum mailing value the system is able to print BAS 32 027 or DBX 32 027 Zero amount not allowed BAS 32 028 or DBX 32 028 The amount is a high value You can change the warning threshold High value dynamic weighing B...

Page 491: ...ds a PIC number which has not be provided by the scanner Dynamic PIC needed BAS 32 036 or DBX 32 036 Scanner sent a PIC number while no eConf service selected Dynamic PIC not needed BAS 32 037 or DBX 32 037 Impossible to set the PIC for the current eConf service selected Invalid PIC BAS 32 038 or DBX 32 038 Show when user input an empty string Empty input BAS 32 039 or DBX 32 039 Used to inform us...

Page 492: ...ed BAS 35 000 or DBX 35 000 The coder isn t connected or is failed Base coder failure BAS 35 001 or DBX 35 001 Connection failed spine ok next server not responding Connection failed spine ok next server not responding BAS 36 001 or DBX 36 001 The system don t see the USB modem to use to connect server The system don t see the USB modem to use to connect server BAS 36 004 or DBX 36 004 Modem route...

Page 493: ...assword Bad login or password BAS 36 025 or DBX 36 025 The phone number entered is too long The phone number entered is too long BAS 36 026 or DBX 36 026 The server takes too much time to answer The server takes too much time to answer BAS 36 027 or DBX 36 027 PPP remote terminated PPP remote terminated BAS 36 028 or DBX 36 028 PPP no response PPP no response BAS 36 030 or DBX 36 030 No address as...

Page 494: ... device type Customer may use non neopost modem Unknown device type Customer may use non neopost modem BAS 36 039 or DBX 36 039 Port already open Port already open BAS 36 040 or DBX 36 040 Modem disconnection Modem disconnection BAS 36 041 or DBX 36 041 Name exist on net Name exist on net BAS 36 043 or DBX 36 043 Server general net failure Server general net failure BAS 36 044 or DBX 36 044 Reques...

Page 495: ...d error reported by the modem Modem error BAS 36 065 or DBX 36 065 Bad login or password Bad login or password BAS 36 070 or DBX 36 070 The call cannot be launched because the base serail number is invalid Invalid base serial number BAS 36 117 or DBX 36 117 GPRS network signal cannot be detected GPRS signal not detected BAS 36 118 or DBX 36 118 GPRS device could not succeed in network registration...

Page 496: ... failed BAS 36 163 or DBX 36 163 This error is fired when a connection is tryed and the current IP adresse is NULL 0 0 0 0 DHCP in progress No IP address BAS 36 175 or DBX 36 175 PIN code info missing BAS 36 176 or DBX 36 176 Base serial number missing BAS 36 177 or DBX 36 177 This error is displayed when user setting for Fund input not enought 4 digits pincode Invalid fund resetting PIN code BAS ...

Page 497: ...und PSD not able to perform a refund BAS 36 188 or DBX 36 188 Technical error Technical error BAS 37 001 or DBX 37 001 Buffer for E confirmation to upload to server is full Buffer for E confirmation to upload to server is full BAS 37 002 or DBX 37 002 Failed to access variant file Failed to access variant file BAS 37 006 or DBX 37 006 No more integral number unused available No more integral numbe...

Page 498: ...g barcode for franking with this BMZ service No BMZ license BAS 37 014 or DBX 37 014 The PIC has already been used for a previous franking PIC already used BAS 37 015 or DBX 37 015 Unable to write traceability BAS 38 003 or DBX 38 003 No free slot in PSD to store new PPI No free slot in PSD to store new PPI BAS 39 000 or DBX 39 000 The customer try to use a name already used as PPI name The custom...

Page 499: ...alue 0 for Cumul Counter limits with country that value 0 is not allowed Bad value for counter BAS 39 018 or DBX 39 018 The slogan already existed in the system The slogan already existed in the system BAS 40 017 or DBX 40 017 The maximum number of slogan loaded is reached No room is available for a new one The maximum number of slogan loaded is reached BAS 40 018 or DBX 40 018 The software upgrad...

Page 500: ...quested by Remote Application BAS 40 035 or DBX 40 035 Cannot install the slogan requested by the remote application Cannot install the slogan requested by the remote application BAS 40 036 or DBX 40 036 The XNDF file is not suitable for the machine or wrong machine type BAS 40 037 or DBX 40 037 OMMF or ODS is in boot loader mode This mode is used a short time during software upgrade BAS 40 038 or...

Page 501: ...ompatibilityVersion has been lost and it is necessary for OMMF or ODS update please reload OMMF or ODS software to retrieve this information The field compatibilityVersion has been lost BAS 40 044 or DBX 40 044 Accounting file path not found BAS 41 018 or DBX 41 018 A same type component already exists in the current install process Component already in transaction BAS 41 019 or DBX 41 019 A same ...

Page 502: ...BAS 42 007 or DBX 42 007 The level of the slogan feature is out of range Slogan level out of range BAS 42 008 or DBX 42 008 The slogan level cannot be decreased Slogan level forbidden decrease BAS 42 009 or DBX 42 009 The level of the text feature is out of range Text level out of range BAS 42 010 or DBX 42 010 The text level cannot be decreased Text level decrease forbidden BAS 42 011 or DBX 42 0...

Page 503: ...zed JOB number 0 is not authorized BAS 42 020 or DBX 42 020 Franking Machine cannot select the slogan requested by the remote application Cannot select slogan from Remote Application BAS 42 021 or DBX 42 021 Slogan are forbidden in the current mode BAS 42 022 or DBX 42 022 Country is not Frankit BAS 43 004 or DBX 43 004 Cannot apply EKP Job number because EKP job functionality is inactive Cannot a...

Page 504: ... client setting Invalid barcode input BAS 45 002 or DBX 45 002 The computation of amount failed Amount not available BAS 45 096 or DBX 45 096 Barcode input is rejected by client Check barcode header and client setting Print controller not ready BAS 45 123 or DBX 45 123 PPC selection failed BAS 46 000 or DBX 46 000 Selection of one of the ten last rate failed Rate historic selection failed BAS 46 0...

Page 505: ... save failed Rate memory save failed BAS 46 008 or DBX 46 008 Can not change this shortcut name by another already existing Shortcut name already exist BAS 46 009 or DBX 46 009 Shortcut name is already used by another one Choose another shortcut name Shortcut name already exist BAS 46 010 or DBX 46 010 Shortcut name is empty Shortcut name empty BAS 46 011 or DBX 46 011 This shortcut name is reserv...

Page 506: ...Funktion kann nicht für Tax Machine verwendet werden Feature not supported BAS 46 017 or DBX 46 017 The rate included a invalid service The error is raised when a rate with E confirmation is chosen while the feature E Confirmation is deactivated Rate with invalid service BAS 46 018 or DBX 46 018 Cannot start the amount correction wizard missing option Wizard error BAS 46 023 or DBX 46 023 Cannot s...

Page 507: ... a diagnostics phase Thrown to log when server request to change the socket BAS 47 003 or DBX 47 003 Technical issue BAS 47 004 or DBX 47 004 Technical issue BAS 47 005 or DBX 47 005 Technical issue BAS 47 006 or DBX 47 006 Technical issue BAS 47 008 or DBX 47 008 Technical issue BAS 47 016 or DBX 47 016 The feeder was not detected by the machine MMF or DS not connected BAS 47 018 or DBX 47 018 Th...

Page 508: ...tion must be authorized to fusion MAS will not be successful Fusion not authorized check LAN cable BAS 47 056 or DBX 47 056 Unable to perform the call No communication with PC Kit application Please check that PC Kit application is running No communication with PC Kit application BAS 48 027 or DBX 48 027 The connection is impossible because PSD is not detected Connection impossible BAS 48 028 or D...

Page 509: ... USB key not enough space BAS 49 005 or DBX 49 005 USB copy failed BAS 49 006 or DBX 49 006 No data to copy BAS 49 007 or DBX 49 007 Differential weighing is excluded with Scanner applications Please deactivate all scanner applications No differential weighing with scan feature BAS 49 008 or DBX 49 008 Can not browse services BAS 49 009 or DBX 49 009 Service not found BAS 49 010 or DBX 49 010 Conn...

Page 510: ...tomatic Departmental Accounting from Acount Selection No ADA with differential weighing BAS 49 016 or DBX 49 016 The Package installation in CF failed Package installation failed BAS 49 017 or DBX 49 017 Technical Issue BAS 49 018 or DBX 49 018 Technical Issue BAS 49 019 or DBX 49 019 Technical Issue BAS 49 020 or DBX 49 020 Aggregator service name should not be empty Error base aggregator service...

Page 511: ...lias database BAS 49 028 or DBX 49 028 During a database update we found no file on server No file found on server BAS 49 029 or DBX 49 029 During the database update there is too many files on server Too many files on server BAS 49 030 or DBX 49 030 The download doesn t work during tha database update Download failed BAS 49 031 or DBX 49 031 During the database update the installation failed for ...

Page 512: ...BAS 51 014 or DBX 51 014 Current account mode is not compatible with MSControl Please contact your supervisor Update wrong format pairing PINcode BAS 51 015 or DBX 51 015 Current account mode is not compatible with MSControl Please contact your supervisor Update wrong pairing PINcode BAS 51 016 or DBX 51 016 Pairing wrong proximity PIN code BAS 51 019 or DBX 51 019 Wrong pairing PIN code BAS 51 02...

Page 513: ...ully performed BAS 51 028 or DBX 51 028 The communication device certificate to connect to RCS Prelude Infrastructure has the wrong key size BAS 51 029 or DBX 51 029 The connection to the infrastructure for remote control of your machine has failed Connection to RCS lost BAS 51 030 or DBX 51 030 Possible issue in your connection BAS 51 031 or DBX 51 031 Commandes ADC issue Commandes ADC issue DYN ...

Page 514: ...scale detects a weight DYN 01 008 Invalid weight at the speedweight start up 1500g compared to the last calibration Invalid weight at the speedweight start up DYN 02 000 Mail is present on sensor and sensor is defective Mail is present on sensor and Sensor is defective DYN 02 000 The dynamic scale was reading a false weight when a batch was started The dynamic scale was reading a false weight when...

Page 515: ... scale The document is not detected by the entry sensor of the dynamic scale DYN 03 000 Mail piece is present on sensor and Sensor is defective Mail piece is present on sensor and Sensor is defective DYN 03 001 A document arrived in the dynamic scale while the previous document was still being weighed One mail arrived while weighing the previous mail DYN 03 002 The dimension differs from the measu...

Page 516: ...n the exit sensor or Sensor is defective DYN 06 000 Jam entry sensor Jam entry sensor DYN 06 001 Some or all parameters of the SPW configuration couldn t be read at start up Some or all parameters of the SPW configuration couldn t be read at start up DYN 07 000 Some or all parameters of the SPW configuration couldn t be read at start up One mail is weighed whereas the previous mail is still locate...

Page 517: ...ent which manages the communication between the modules is defective I2C The component which manages the communication between the modules is defective I2C DYN 09 000 Envelope too long over 330mm 13 try in portrait mode or use a label Envelope too long over 330mm 13 DYN 11 000 Envelope too short below 120mm 5 try in portrait mode or use a label Envelope too short below 120mm 5 DYN 11 001 The cover...

Page 518: ...t which manages the communication between the modules is defective CPLD The component which manages the communication between the modules is defective CPLD MMF 00 006 Customer filter is missing Customer filter is missing MMF 00 007 Overload motor due to mechanical constraint mail piece is too heavy Or mechanical part is blocked MMF 00 008 Mail piece is over 400 mm and over the MMF over size sensor...

Page 519: ...s error is displayed after the machine start up and when a low water level is detect This error is displayed after the machine start up and when a low water level is detect MMF 01 006 Zero not ready between 2 envelopes Zero not ready between 2 envelopes MMF 01 007 IPSS test Long description test This is a test with nbsp a h r e f l i n k a s p x _ i d 4 4 3 A D 7 5 6 2 8 9 C 4 4 1 5 A E 4 C 7 4 2 ...

Page 520: ... unknown System Id sent to OLS by device is unknown OLS 01 001 Serial number sent by the device to OLS is not valid Serial number sent by the device to OLS is not valid OLS 01 002 Status doesn t sent Status doesn t sent OLS 01 004 There are differences between model in OLS and information sent by device OLS data will be updated with device one There are differences between model in OLS and informa...

Page 521: ...vent detected Sorter jam detected OOA 00 004 PC not present OOA 00 005 Unexpected event detected No sorting parameter OOA 00 006 Unexpected event detected Sorter all diverter deactivated OOA 00 007 One of the diverter is full One diverter is full OOA 00 008 Letter not diverted Issue on diverter opening Letter not diverted OOA 00 009 Deactivate dynamic weighing homogeneous feature or sorting featur...

Page 522: ...r DRA 00 021 The meter has been disabled in TMS EPOC postal server The meter has been disabled in TMS EPOC postal server PAR 00 022 or DRA 00 022 Indicates meter not checked into the postal server It can happen when moving accounts etc Indicates meter not checked into the postal server PAR 00 023 or DRA 00 023 Postage Finance System error Postage Finance System error PAR 00 024 or DRA 00 024 ACH s...

Page 523: ...nsactions In Error Dpag Transactions In Error PAR 00 043 or DRA 00 043 Unexpected event detected Unexpected event detected PAR 02 000 or DRA 02 000 Unexpected event detected Unexpected event detected PAR 02 001 or DRA 02 001 Unexpected event detected Unexpected event detected PAR 02 002 or DRA 02 002 Unexpected event detected Unexpected event detected PAR 02 003 or DRA 02 003 Unexpected event dete...

Page 524: ...Die number sent by device is not declared in server PAR 04 000 or DRA 04 000 Carrier Id sent by device is not supported Carrier Id sent by device is not supported PAR 04 001 or DRA 04 001 Part number sent by device is not supported Part number sent by device is not supported PAR 04 002 or DRA 04 002 Serial number sent by device is not supported Serial number sent by device is not supported PAR 04 ...

Page 525: ...or DRA 04 010 Unexpected event detected Unexpected event detected PAR 04 011 or DRA 04 011 Unexpected event detected Unexpected event detected PAR 04 012 or DRA 04 012 Unexpected event detected Unexpected event detected PAR 04 013 or DRA 04 013 Maximum number of downloads exceeded Maximum number of downloads exceeded PAR 04 014 or DRA 04 014 The PSD is withdrawn The PSD is withdrawn PAR 04 015 or ...

Page 526: ...ayment The PSD is disabled or locked PAR 04 022 or DRA 04 022 Indicates meter not checked into the postal server It can happen when moving accounts etc Indicates meter not checked into the postal server PAR 04 023 or DRA 04 023 Postage Finance System error Postage Finance System error PAR 04 024 or DRA 04 024 ACH system is not available ACH system is not available PAR 04 025 or DRA 04 025 Account ...

Page 527: ... PAR 04 033 or DRA 04 033 Many Meter Per Account PAR 04 034 or DRA 04 034 No Meter Linked to Replacement Meter PAR 04 035 or DRA 04 035 withdrawal issue PAR 04 036 ou DRA 04 036 No Base Linked to Meter PAR 04 037 or DRA 04 037 Many Replacement Meter Linked to Meter PAR 04 038 or DRA 04 038 Unknown PPC PAR 04 039 or DRA 04 039 Technical Error PAR 04 040 or DRA 04 040 PSD Already Registered PAR 04 0...

Page 528: ...ed Amount PAR 04 048 or DRA 04 048 No funds available from the Postal core No Funds Available PAR 04 049 or DRA 04 049 Invalid Agreement PAR 04 050 or DRA 04 050 Unexpected event Account check error PSD 01 017 or DPA 01 017 Maximum number of imprints for PSD is reached Maximum number of imprints for PSD is reached PSD 01 018 or DPA 01 018 Unexpected event detected No franking value PSD 01 019 or D...

Page 529: ...ate in the Meter PSD 02 005 or DPA 02 005 The cryptographic key has reached the expiried date The cryptographic key has reached the expiried date PSD 02 006 or DPA 02 006 Printed date has exceeded the maximum number of days advance allowed by the Meter Printed date has exceeded the maximum number of days advance allowed by the Meter PSD 02 007 or DPA 02 007 Adjust time authorized only in installed...

Page 530: ... service regulations Failure to connect may result in the postage meter PSD being locked The PSD status is locked PSD 03 023 or DPA 03 023 The flash registers is full the printing is forbidden a little while until the flash registers has been cleared PSD 03 024 or DPA 03 024 Technical Error PSD 03 026 or DPA 03 026 Battery Status Conflict PSD 04 006 or DPA 04 006 Unexpected event detected PSD 08 0...

Page 531: ...or DPA 21 004 The meter is faulted The meter is faulted PSD 34 003 or DPA 34 003 Withdraw process or Update registration process can t be started after a Resetting or Audit process failed Transaction Forbiden due to PSD state PSD 35 000 or DPA 35 000 Wrong settings Wrong settings PSD 35 001 or DPA 35 001 Fund Amount Transaction Issue Fund Amount Transaction Issue PSD 35 002 or DPA 35 002 The syste...

Page 532: ...ection with server have been set but system unable to send messages to server PSD 37 004 or DPA 37 004 Connection server failed It s a generic message see if there s a second message more accurate on the root cause Connection server failed PSD 38 003 or DPA 38 003 This error happens when BASE send package Id different from 1 This error happens when BASE send package Id different from 1 PSD 39 040 ...

Page 533: ...an ID to the Scanner If this ID is not recognized when the envelope arrived in the Scanner this error is prompt SCA 00 002 Pictures Memory of the Scanner is full Pictures Memory of the Scanner is full SCA 00 003 The compact flash is not working The compact flash is not working SCA 00 004 Sys version not available SCA 00 005 Unknown appication mode SCA 00 006 Mail Recorder database can t be loaded ...

Page 534: ...o but it was not expected by the scanner SCA 00 010 Scanner receives print info but it detected one missing Mail print info missing SCA 00 011 System sends a print info to the scanner but the letter id associated to the print info is unknown from the scanner Mail print info received is associated to an unknown letter id SCA 00 012 The system requested an operation that must be done by the scanning...

Page 535: ...016 The length of the envelope measured in the Scanner is longer than the length sent by the feeder The length of the envelope measured in the Scanner is longer than the length sent by the feeder SCA 01 001 The cover of the Scanner is open or the cover open switch is defective The cover of the Scanner is open or the cover open switch is defective SCA 01 002 Communication issue between the modules ...

Page 536: ...ective I2C SCA 02 003 The component which manages the communication between the modules is defective FPJA The component which manages the communication between the modules is defective FPJA SCA 02 004 The component which manages the communication between the modules is defective JPEG The component which manages the communication between the modules is defective JPEG SCA 02 005 Overload motor due t...

Page 537: ... different between x86 and Fujitsu Protocol error SCA 02 010 SLC203 Installation Alert base model not authorized or expected for this meter Confirm base model The SLC203 Online Services error message is a default setting that occurs after declaration is completed Once it is cleared the setting is changed and there should not be any further problems There is no problem with the base meter or Online...

Page 538: ...0 007 A server error occurred while connecting to specified URI A server error occurred while connecting to specified URI SPI 00 008 Technical Issue SPI 01 004 Service requested is currently unavailable Service requested is currently unavailable SPI 01 005 Bad server address Bad server address SPI 01 006 An error occurred while authenticating the device certificate An error occurred while authenti...

Page 539: ...try sensor is activated when the batch starts SPW 01 009 The dynamic scale oversize sensor is activated when the batch starts The dynamic scale oversize sensor is activated when the batch starts SPW 01 010 The Dynamic scale detects a weight of more than 400gr during the initialisation The Dynamic scale detects a weight of more than 400gr during the initialisation SPW 02 000 The base board load cel...

Page 540: ...ight on the Dynamic scale is too light less than 3gr or 0 1oz The weight on the Dynamic scale is too light less than 3gr or 0 1oz SPW 02 007 The dynamic scale thickness sensor detects a negative value The dynamic scale thickness sensor detects a negative value SPW 04 000 The dynamic scale thickness sensor value is above the maximum over 16mm The dynamic scale thickness sensor value is above the ma...

Page 541: ...namic scale less than 120mm 5 The Envelope length is out of specification dynamic scale less than 120mm 5 SPW 11 001 There is an envelope jammed in the dynamic scale area entry sensor There is an envelope jammed in the dynamic scale area entry sensor SPW 11 002 PSD Locked IX Series Mailing Systems PSD Locked The date limit to call server has been reached Event ID 72 Hour Time limit reached Short d...

Page 542: ... Postal Inspection call to unlock the system Postal Inspection Instructions How to Clear Mail Jammed in the Mixed Size Feeder Some envelopes are blocked in the Mixed Size Feeder Mail piece is too thick Mail size is incorrect Too many envelopes are on the feed deck Envelopes are not properly stacked on the feed platform Sealing is ON while feeding closed envelopes To clear mail jammed in the Mixed ...

Page 543: ... 4 Remove jammed envelopes 5 Position the brush and push the brush release lever until it snaps into place 6 Push down on the upper drive assembly until it locks back into position 7 Close the cover 538 Page 538 Apr 15 2022 12 02 13 Troubleshooting ...

Page 544: ...er 2 Gently remove the jammed envelopes 3 Close the cover Do not lean on or leave any object on the Dynamic Scale Platform as it may alter its weighing accuracy How to Clear a Label Jammed in the Base Actions Possible causes Clear the label as indicated below A label is blocked in the Automatic Label Dispenser or in the transport mechanism of the system base To clear a label jammed in the Base 13 ...

Page 545: ...enser 2 Pull the release handle located underneath the base to lower the transport belts and wheels Hold the handle 3 Using your other hand remove the jammed label 4 Release the jam release handle to put the transport belt and wheels back into position 540 Page 540 Apr 15 2022 12 02 13 Troubleshooting ...

Page 546: ...a message to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Top doc Start print Cover Carriage Top Seal Sensors Status 2 Advanced Feeder 3 Gives access to the tests bellow 1 Dynamic Scale main motor test 2 Dynamic test Dynamic Scale Sensors 4 The screen displays successively and without text a red page a green page and a blue page Display 5 Dis...

Page 547: ...og in as Supervisor on page 269 From the main menu select the path Maintenance Diagnostics 2 The system requires you press OK to start the diagnostic tests then displays the list of the tests 3 Select a test from the list displayed on the screen 542 Page 542 Apr 15 2022 12 02 13 Troubleshooting ...

Page 548: ... of the base and the PSD The data of the machine counters How to Display Software Data To display Software Data 1 As supervisor see How to Log in as Supervisor on page 269 From the main menu select the path Maintenance System info Software information 2 The system software data appears on the screen 543 Page 543 Apr 15 2022 12 02 13 Troubleshooting ...

Page 549: ...in as Supervisor on page 269 From the main menu select the path Maintenance System info Hardware information 2 The system hardware data appears on the screen How to Display the Machine Counters To display the data of the machine counters 544 Page 544 Apr 15 2022 12 02 13 Troubleshooting ...

Page 550: ... see How to Log in as Supervisor on page 269 From the main menu select the path Maintenance System info Counters 2 The system displays the data of the machine counters 13 Troubleshooting 545 Page 545 Apr 15 2022 12 02 ...

Page 551: ......

Page 552: ...s the main specifications of your mailing system 14 1 Mail Specifications 549 14 2 General Specifications 551 14 3 Operating Conditions 552 14 4 System Specifications 553 14 5 System Changes 554 547 Page 547 Specifications Apr 15 2022 12 02 ...

Page 553: ......

Page 554: ... envelope thickness 0 2mm Label dimensions pre cut and self adhesive Max width 40mm Max length 150mm Your Mailing System can handle the envelope flap sizes as illustrated below note the illustration is not on scale 549 Page 549 Apr 15 2022 12 02 14 Specifications ...

Page 555: ...m with less than 50 relative humidity With the Feeder The feeder cannot process nested envelopes Weight range Min weight 0 1 oz Max weight 2 lb 10 2 oz Max height 4 Max without sealing One piece at a time 0 63 Max without sealing In a stack 0 47 Max with sealing 0 39 Envelope Thickness Envelope Thickness 0 5 Max Envelope Weight 0 1 oz Min 2 lb Max 550 Page 550 Apr 15 2022 12 02 14 Specifications ...

Page 556: ...13 78 x 24 21 Dynamic scale 10 35 x 13 78 x 17 24 Weight Base 24 lb 3 oz Mixed Size Feeder 23 lb 9 4 oz Dynamic scale 26 lb 3 7 oz Catch tray 2 lb 10 3 oz Power Frequency 60 Hz Max current rating full configuration 2 5 A Power supply 110 V 6 10 3 wire grounded circuit up to standard NFC15 100 551 Page 551 Apr 15 2022 12 02 14 Specifications ...

Page 557: ...perature range 80 max without condensation Relative humidity Weighing accuracy To obtain the best weighing results use a solid and steady table Away from any doors Away from any fan Dynamic Scale Environment The Dynamic Scale uses optical sensors do not install it in an area exposed to excessive light or heat sources 552 Page 552 Apr 15 2022 12 02 14 Specifications ...

Page 558: ...ale Speed Processing speed 155 lpm up to 175 lpm postcard Dynamic weighing speed 90 lpm up to 110 lpm postcard Accounts The number of accounts you can create is set to 100 by default and can be raised optionally to 3000 Operators Number of Operators 50 553 Page 553 Apr 15 2022 12 02 14 Specifications ...

Page 559: ...ual amount entry Printing Redate Mode on page 81 Printing Amount Correction Mode on page 78 The Amount and Date Correction functions allow the postage and date is set by the user Correction mode Using Imprint Test on page 127 This layout is dedicated to give an overview of the indicia appearance for the customer Test indicium Manual Call on page 137 To fulfill IMI specifications when customer prin...

Page 560: ...To be added later no info so far Pas activation fractional 14 Specifications 555 Page 555 Apr 15 2022 12 02 ...

Page 561: ... 551 Checking On Zero Weight 283 290 Control Panel 11 19 37 134 Counter 19 35 111 222 223 Cover 15 541 D Date 19 35 67 81 100 117 144 145 192 194 207 224 225 227 228 230 231 238 239 240 256 257 258 261 299 Date Advance 299 319 Date Correction 35 81 554 Daylight Savings Time 319 Diagnostics 245 541 Differential Weighing 45 90 93 95 323 Dynamic Scale 11 25 293 539 541 551 552 Dynamic weighing 45 97 ...

Page 562: ...5 89 229 290 300 351 Piece Counting 35 PIN code 32 135 143 149 150 157 184 268 281 Platform 388 537 539 postage amount 19 35 65 78 88 91 141 208 279 Postal Security Device 15 Power 3 5 23 25 26 246 368 387 551 PPI 323 Print Offset 19 35 Processing Mail 37 267 PSD 133 135 137 139 280 319 376 379 543 R Rate Selection 21 88 208 rate tables 205 348 Rate Updates 245 Rate Wizard 88 208 Rear guide wall 1...

Page 563: ...02 331 334 346 541 Thickness 39 549 550 Time 8 26 31 37 196 240 268 277 319 550 Type of stamp 19 31 35 37 41 67 69 89 100 108 129 290 300 W Weighing platform 11 23 32 90 93 112 260 283 295 388 Weighing type 19 45 283 284 388 Z zero 286 290 Index Page 558 Apr 15 2022 12 02 A0129789 B 19 04 2022 ...

Page 564: ...A0129789 B 19 04 2022 ...

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