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quadient iX-5 Series, User Manual

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quadient iX-5 Series User Manual Download Page 306

Machine Issues

13.1

How to Clear Mail Jammed in the Base

Envelopes are jammed (stopped) in the transport mechanism of the Base.

• Mail piece is too thick.

• Mail size is incorrect.

To clear mail jammed in the Base:
1.

Pull the release handle located underneath the base to lower the transport belts

and wheels. Hold the handle.

The release handle lowers the rollers to enable the user to clear any jams.

2.

Using your other hand, remove the jammed envelopes.

3.

Release the jam release handle to put the transport belt and wheels back in

position.

301

| Page 301 | | Jun-21-2021 12:11 |

13

Troubleshooting

Summary of Contents for iX-5 Series

Page 1: ...User Guide iX 5 Franking Machine ...

Page 2: ...3 1 Preparing and Starting your Work Session 31 3 2 Choosing Imprint Type 35 3 3 Processing Examples 41 3 4 Printing PPI Mail 57 3 5 Payment Surcharge 63 3 6 Settings 66 3 7 Advanced Operations 89 Imprints 93 4 4 1 Imprint Configuration 95 4 2 Job Memories 241 Money Operations 105 5 5 1 Overview 107 5 2 Managing Credit 108 5 3 Unlocking the PSD Postal Inspection 112 5 4 Low Credit Threshold 114 5 ...

Page 3: ...s 175 Online Services 191 9 9 1 Online Services Overview 193 9 2 OLS Call Types 194 9 3 System Online Services 202 Configuring your Mailing System 203 10 10 1 Settings Overview 205 10 2 Logging in out as the Supervisor 206 10 3 Display Settings 209 10 4 System Time outs and Settings 215 10 5 High Value Low Credit Warnings and PIN Codes 217 10 6 Weighing Settings 220 10 7 Postage Imprint Default Se...

Page 4: ... 1 Maintaining the Ink Cartridge 279 12 2 Filling and Adjusting the Feeder Sealer 288 12 3 Maintenance Processes 293 Troubleshooting 299 13 13 1 Machine Issues 301 13 2 Diagnostics 309 13 3 System Data 311 Specifications 313 14 14 1 Mail Specifications 315 14 2 General Specifications 317 14 3 Recommended Operating Conditions 318 14 4 System Specifications 319 Page 3 TOC Jun 21 2021 12 11 ...

Page 5: ... Page 4 TOC Jun 21 2021 12 11 ...

Page 6: ...autions and environmental recommendations to operate your equipment in the best possible conditions 1 1 Safety Requirements 3 How to Disconnect your Mailing System 6 1 2 How to Enable an Emergency Stop 7 1 3 Symbols Used 8 1 4 Glossary 9 1 Page 1 Safety information Jun 21 2021 12 11 ...

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Page 8: ...et floor or near water In case of liquid spillage disconnect the power cord from the socket and proceed with cleaning Use an socket located near the system that is easily accessible Do not route the power cord between pieces of furniture or over sharp edges Avoid using sockets controlled by wall switches or shared by other equipment Make sure there is no strain on the power supply cord Compliance ...

Page 9: ...mark that indicates conformity with health safety and environmental protection standards for products sold within the European Economic Area EEA The CE marking is also found on products sold outside the EEA that are manufactured in or designed to be sold in the EEA This is a class A product Operation of this equipment in a residential area is likely to cause interference in which case the user wil...

Page 10: ... cigars etc on the mailing system When removing jammed material avoid using too much force to prevent personal injury and damaging components When lifting covers wait for all parts to stop moving before placing hands near the feeder path or ink cartridge To prevent overheating do not block the ventilation openings or try to stop the power supply fans Do not remove bolted covers as they enclose pot...

Page 11: ...sleep on soft off mode button sets the machine to soft off The light located next to the key indicates Green The mailing system is in awake mode and ready for use Amber continuous The mailing system is in sleep mode low power mode Amber blinking The mailing system is in soft off mode very low power mode 2 Be sure that the light located next to the key at the top right corner of the control panel i...

Page 12: ...How to Enable an Emergency Stop 1 2 To stop the run process immediately 1 Press 7 Page 7 Jun 21 2021 12 11 1 Safety information ...

Page 13: ...tes a human safety hazard ATTENTION brings to your attention a risk for equipment or mail that could result from an action you may perform NOTE remark that explains different scenarios or situations TIP advice to help save you time when processing your mail 8 Page 8 Jun 21 2021 12 11 1 Safety information ...

Page 14: ... ID Kerberos Key Distribution Center KDC Local Area Network link between computers LAN Mail Accounting Software allows you to remotely manage mailing accounts and associated reports MAS Online Services OLS Personal Computer PC Personal Identification Number PIN Pre Paid Imprint PPI Postal Security Device Meter PSD Weighing Platform WP 9 Page 9 Jun 21 2021 12 11 1 Safety information ...

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Page 16: ...ion 2 1 System Layout 13 2 2 Accessories 16 2 3 Control Panel Features 19 2 4 Connections 23 2 5 Power Management 25 How to Turn the Mailing System to Sleep Soft Off Mode 25 How to Turn the Mailing System to Off Mode 26 11 Page 11 Meet Your Mailing System Jun 21 2021 12 11 ...

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Page 18: ...ls the Mailing System System Base Measures the weight of mail pieces Weighing Platform Allows you to control the Mailing System Control Panel Beginning of mail transport path Hopper Guides envelopes into the feeder Rear Guide Wall Holds large envelopes in place for feeding Side Guide Allows you to remove jammed envelopes or labels Jam Release Handle 13 Page 13 Jun 21 2021 12 11 2 Meet Your Mailing...

Page 19: ...or labels and controls the Mailing System System Base Measures the weight of mail pieces Weighing Platform Allows you to control the Mailing System Control Panel Beginning of mail transport path Hopper Guides envelopes into the feeder Rear Guide Wall Holds large envelopes in place for feeding Side Guide Allows you to remove jammed envelopes or labels Jam Release Handle 14 Page 14 Jun 21 2021 12 11...

Page 20: ... Inside System Base Prints the postal imprint on envelopes Ink Cartridge Postage meter Stores postage credit and tracks postage usage Postal Security Device PSD Lift from the front to open Cover 2 Meet Your Mailing System 15 Page 15 Jun 21 2021 12 11 ...

Page 21: ...e table below Keyboard use NAVIGATION KEYS Validates the current screen Enter OK Deletes the last character or digit in an entry field Backspace Clear Deletes the next character or digit in an entry field Del Delete Returns to previous screen or cancels the selection Esc Back Cancel Moves to the next entry field Tab Change field Moves the cursor before the character at the left Left arrow Move bef...

Page 22: ...the tactile elements can be activated by the pointer In addition it allows you to Exactly position the cursor in an entry field Select a part of the content of an entry field Report Printer Optional A USB printer can be directly connected to the mailing system for printing mailing related reports For more information about compatible printers that can connect to your mailing system please contact ...

Page 23: ...Barcode Scanner Optional This scanner is used to identify accounts through barcodes 18 Page 18 Jun 21 2021 12 11 2 Meet Your Mailing System ...

Page 24: ...ol Panel Features 2 3 Display Areas Indicates the current rate and services selected 1 Rate and Services Displays the date that will be printed 2 Date 19 Page 19 Jun 21 2021 12 11 2 Meet Your Mailing System ...

Page 25: ...mailing system will print a label 28 Label Indicator Indicates the printing offset status imprint position shifting for thick envelopes 29 Print Offset Current weighing method 30 Weighing Type Allows your selection of a Slogan Indicates that a Slogan will be printed at the closest place of imprint 31 Slogan Allows your selection of an ERA Indicates that an ERA will be printed at the left most of i...

Page 26: ...D Allows the entry of alpha or numeric values accounts or other set up information Press a key several times to display all possible characters 17 Alphanumeric Keys Clears keypad entries and existing data in entry fields or from the home screen resets rate to default 18 Clear Reset Rate START STOP KEYS Wakes the mailing system up or turns it to Sleep mode or Soft off mode The light indicates the s...

Page 27: ...he successive characters you may obtain by pressing keys several times in a row Alpha numeric Key 1 1 2ABCabc 2 3DEFdef 3 4GHIghi 4 5JKLjkl 5 6MNOmno 6 7PQRSpqrs 7 8TUVtuv 8 9WXYZwxyz 9 0 0 Clear function C 22 Page 22 Jun 21 2021 12 11 2 Meet Your Mailing System ...

Page 28: ...o connect PC USB Port Type B To weighing platform COM2 3 To auto feeder COM1 To memory device printer or barcode reader Three USB Ports To connect to the LAN in order to access online services LAN Port Connection Diagram Your Mailing System has LAN ports that allow you to connect to the LAN and access Online Services 23 Page 23 Jun 21 2021 12 11 2 Meet Your Mailing System ...

Page 29: ... platform connection COM2 3 Power Source Wall Socket Feeder to Base connection COM1 without optional sealer Power connectors Power connectors are shown in section Connectors on page 23 24 Page 24 Jun 21 2021 12 11 2 Meet Your Mailing System ...

Page 30: ...ow power Sleep mode after a period of inactivity A very low power sleep mode called Soft off mode is also available This mode should only be used for long periods of non use of the machine In this mode the machine takes longer to wake up and the automatic postal updates cannot take place Spending a large portion of time in low power mode not only saves energy but helps your equipment run cooler an...

Page 31: ...ling System is in Soft off mode Very low power mode To avoid weighing errors make sure the weighing device platform is clear when starting the machine When the Mailing System is in Soft off mode it is able to automatically wake up to perform automatic call if scheduled date and time is reached How to Turn the Mailing System to Off Mode To turn off your system you can use the on off button located ...

Page 32: ...3 Turn Off your Mailing System The circle or O indicates the system is OFF 2 Meet Your Mailing System 27 Page 27 Jun 21 2021 12 11 ...

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Page 34: ...ly 79 How to Set Received Mode printing 53 How to Set Pass Through Mail processing 55 How to Set Postage for Normal Mail 41 How to Process Normal Mail 45 3 4 Printing PPI Mail 57 How to Set Postage for PPI Mail 57 How to Process PPI Mail 58 3 5 Payment Surcharge 63 How to Set Payment Surcharge Entry Mode printing 63 3 6 Settings 66 How to Select a PPI 73 How to Use a Job Memory 102 How to Change A...

Page 35: ...2 How to Add or Cancel an ERA on the Imprint 267 How to Move the Imprint Print Offset 86 3 7 Advanced Operations 89 How to Reset Batch Counters 89 How to Count Mail pieces by Weighing 90 How to Fill the Automatic Label Dispenser 91 30 Page 30 Processing MailJun 21 2021 12 11 ...

Page 36: ...ime sort your mail in groups that have similar characteristics This will prevent you from changing imprint settings too often and allow you to fully benefit from the automatic features of your Mailing System particularly Differential Weighing that allows you to process mail much quicker Follow the steps below to sort your mail into different stacks How to Sort Mail Put the mail in different stacks...

Page 37: ...ing On Your System and Starting a Work Session Turning the system on automatically starts a work session on the mailing system At start up depending on specific supervisor settings The access to the system may be open You may have to enter a PIN code You may have to select an account Your work session ends when the system returns to a Sleep mode You should not put anything on the weighing platform...

Page 38: ...1 Press to wake up the system The system may display one of the following screens Home screen Normal Login Screen Account Screen 3 Processing Mail 33 Page 33 Jun 21 2021 12 11 ...

Page 39: ...on starts How to Find an Account Find your account quicker type the account number or use a barcode scanner instead of using up and down arrows To type letters using the keypad press the corresponding key several times in a row like a cell phone Example To have N press twice the key 6 How to Change Account Information To change allocating accounts when a session is already opened see Changing the ...

Page 40: ...ype of imprint to choose depending on the type of process you want to apply to each set of mail The column on the right indicates the options available for each type of imprint If you do not set any parameter the mailing system uses default values 35 Page 35 Jun 21 2021 12 11 3 Processing Mail ...

Page 41: ...l ERA Slogan optional Print offset optional Sealing optional Weight Received Printing Incoming Mail with Received Mode on page 53 Printing Received or the date on incoming mail Print date and or Received Slogan Received ON or OFF Slogan optional Print Counter optional Print offset optional Pass Through Running Pass Through Mail on page 55 Counting by feeding using optional feeder Counter reset Tur...

Page 42: ...int is associated to A specific home screen that displays current imprint configuration weight postage etc A specific imprint configuration menu that allows you to set imprint parameters To directly gain access to the configuration menu of the type of imprint press the shortcut key on the control panel Your system has six shortcut keys for direct access to save time You can eliminate key strokes f...

Page 43: ...int type The Type of imprint screen is displayed 3 Select the type of imprint in the list and press OK The Imprint screen is updated and displays the menu items that allow you to modify the imprint options 4 Press to return to the home screen 38 Page 38 Jun 21 2021 12 11 3 Processing Mail ...

Page 44: ...Use the Feeder Feeding a stack of mail pieces 1 Fan the envelopes to separate them 2 Bevel the edge of the stack 3 Place the envelopes in the hopper their upper edge resting against the rear guide 4 Adjust the side guide for large envelopes To adjust the guide push it gently to rest against the envelopes without pressing Envelopes flaps must be closed not nested Do not try to seal self adhesive en...

Page 45: ...process Use this setting if several thin envelopes pass at one time through the feeder or if thick envelopes are blocked at the entrance of the mail path 1 Open Feeder Cover 2 Change lever position 1 for thin envelopes 2 for thick envelopes 3 Close the Feeder Cover 40 Page 40 Jun 21 2021 12 11 3 Processing Mail ...

Page 46: ... with selecting the Type of imprint to gain access to the additional options and be able to run your mail normal is default To set the imprint quickly consider using job memories The memories store imprint characteristics together with rates and if activated charged account See Job Memories on page 241 Required settings 1 Make sure you are on the home screen of the Normal type of imprint The type ...

Page 47: ...hange the type of imprint select Imprint type and then select Normal in the Type of imprint screen For more details see How to Change the Current Type of Imprint on page 37 To select an option in the screen Use related keys located on right hand side of display 42 Page 42 Jun 21 2021 12 11 3 Processing Mail ...

Page 48: ...print on page 262 Add or change the ERA Select ERA and then select an ERA or None in the ERA list screen For more details see How to Add or Cancel an ERA on the Imprint on page 267 Check or change the Date Select Date and then select a date option in the Date advance screen Select Today s date for printing today s date For more details see How to Change the Date on page 95 Press to return to the h...

Page 49: ...Select a Weighing Type Depending on the quantity and type of mail you have to process you can choose an efficient weighing method that uses the weighing platform to save time see Choosing a Weighing Type on page 73 To change the current weighing type press and select a weighing type in the Weighing type screen You can also apply the following optional setting s 1 Move the imprint away from the env...

Page 50: ...ve the envelope from the WP and insert it into the mail path against the rear guide wall with the side to be printed facing upwards If a mail piece is bigger than mail path maximum thickness press to print a label The label is printed To know the maximum thickness see Mail Specifications on page 315 4 The Mailing System prints postage and the mail piece or label is sent to the catch tray If you wa...

Page 51: ...l path maximum thickness press to print a label The label is printed To know the maximum thickness see Mail Specifications on page 315 4 The Mailing System applies postage and the mail piece or label is sent to the catch tray 5 Repeat the previous step for each piece of mail To quit the process at any time press When you remove the last object from the Weighing Platform the Mailing System will ask...

Page 52: ... process at any time press When you remove the last object from the Weighing Platform the Mailing System will ask if you want to print it You can answer Yes or No In other modes Manual Weight Entry no weight From the Normal home screen 1 Press System motors start running 2 Insert the envelope into the mail path against the rear guide wall side to be printed facing upwards If a mail piece is bigger...

Page 53: ...y To print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the label dispenser see Filling the Label Dispenser on page 91 2 Press to print the labels How to Print Meter Tapes The mailing system allows you to print adhesive meter tapes for mail pieces that are a too big to fit through the machine 48 Page 48 Jun 21 2021 12 11 3 Processing Mail ...

Page 54: ...ing system requires double meter tapes Single meter tapes will not work on this mailing system 1 Place your mail piece on the weighing platform and select your rate 3 Processing Mail 49 Page 49 Jun 21 2021 12 11 ...

Page 55: ... Press the green Start button 3 Slide your double meter tape though the mailing system 4 Peel the meter tape of its backing and apply it to your mail piece 50 Page 50 Jun 21 2021 12 11 3 Processing Mail ...

Page 56: ...weight manually if a mail piece exceeds the weighing capacity of your Scale To enter the weight manually from the home screen you must first select the postal class 1 Select the postal rate To select a rate see How to Select a Rate on page 165 The home screen with postal rate is displayed 3 Processing Mail 51 Page 51 Jun 21 2021 12 11 ...

Page 57: ...yed 3 Select Manual Weight Entry The Manual Weight Entry screen is displayed You have to enter a weight that is upper than the capacity authorised for the WP You can contact Customer Service to extend WP capacity 4 Enter the weight in g and press OK to validate 52 Page 52 Jun 21 2021 12 11 3 Processing Mail ...

Page 58: ...print to Print the date on incoming mail Print Received on incoming mail You must begin with selecting the Type of imprint to gain access to the corresponding parameters and be able to run mail Required settings 1 Make sure you are on the home screen of the Received type of imprint The type of imprint is indicated at the top of the home screen as illustrated 3 Processing Mail 53 Page 53 Jun 21 202...

Page 59: ...sing Slogan element Activate the Print Counter Select the option to change The buttons indicate the current status of the options The screen indicates the current status of the options Press to return to the home screen To select an option on the screen use related keys located on the right hand side of the display You can also apply this optional setting 1 Move the imprint away from the envelope ...

Page 60: ...ugh Mail processing This section describes how to use the Pass Through type of imprint for Sealing envelopes using the auto feeder sealer if installed Only conveying mail for counting or testing purposes Main setting 1 Make sure you are on the home screen of the Normal type of imprint The type of imprint is indicated at the top of the home screen as illustrated 3 Processing Mail 55 Page 55 Jun 21 ...

Page 61: ...e Current Type of Imprint on page 37 3 Press to return to the home screen If you want to seal envelopes without printing you must turn the sealer lever on see Using the Sealing Function on page 88 On the Pass Through home screen 1 Press System motors start running 2 Insert the mail piece s into the mail path against the rear guide wall 3 The Mailing System does not apply postage and the envelope i...

Page 62: ...in the PPI type of imprint If not see section Selecting the Type of Imprint on page 95 The type of imprint is indicated at the top of the home screen 2 Check or change the type of imprint if you are not in PPI mode Press to access the Imprint menu 57 Page 57 Jun 21 2021 12 11 3 Processing Mail ...

Page 63: ...3 To change the current weighing type press and select a weighing type in the Weighing type screen For more details see How to Change the Weighing Type on page 73 How to Process PPI Mail In Standard weighing type From the PPI home screen to print postage directly on mail pieces 1 Put the mail piece on the Weighing Platform The weight of the mail piece is displayed in the Weight area of the screen ...

Page 64: ...et envelopes dry Otherwise if you want to print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the Label Dispenser see Filling the Label Dispenser on page 91 2 Press to print the labels In Differential weighing type From the PPI home screen to print postage on mail pieces 1 Place the stack of mail you want to process on the weighing platform a...

Page 65: ...in the catch tray and put stack aside to let envelopes dry 5 Repeat the previous step of each piece of mail To quit the process at any time press When you remove the last object from the WP the Mailing System asks if you want to print it You can answer Yes or No This allows you to use a mail basket without having to declare a tare on the WP In Differential weighing auto tape type From the PPI home...

Page 66: ... of each piece of mail To quit the process at any time press When you remove the last object from the WP the Mailing System asks if you want to print it You can answer Yes or No This allows you to use a mail basket without having to declare a tare on the WP When using sealer collect the mail piece stack in the catch tray and put stack aside to let envelopes dry In other types Manual weight entry N...

Page 67: ...e The Mailing System applies postage and the mail piece or label is sent to the catch tray Otherwise if you want to print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the label dispenser see Filling the Label Dispenser on page 91 2 Press to print the labels When using sealer collect the mail piece stack in the catch tray and put stack aside ...

Page 68: ...y be used to reimburse Royal Mail for underpriced mail and surcharges Required settings 1 Make sure you are on the home screen of the Payment Surcharge Entry type of imprint The type of imprint is indicated at the top of the home screen as illustrated 63 Page 63 Jun 21 2021 12 11 3 Processing Mail ...

Page 69: ...de of the display 3 Select Amount and enter the desired amount Press OK to validate Press to return to the home screen 4 Payment Surcharge Entry type of imprint also allows you to correct the Date if necessary Select Date and then select a date option in the Date Advance Screen Press to return to the home screen You can also apply this optional setting 1 Move the imprint away from the envelope edg...

Page 70: ...m motors start running 2 Insert the mail piece into the mail path against the rear guide wall side to be printed facing upwards The Mailing System applies the imprint and the mail piece is sent to the catch tray 3 Processing Mail 65 Page 65 Jun 21 2021 12 11 ...

Page 71: ...count on account enabled configurations change the account as follows How to Change Account You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts 66 Page 66 Jun 21 2021 12 11 3 Processing Mail ...

Page 72: ...1 As a user Press and select the path Change Account The list of accounts that are available is displayed 2 Select the account you want to use and press OK 3 Processing Mail 67 Page 67 Jun 21 2021 12 11 ...

Page 73: ...y a service technician The barcode sheet of accounts that you create should be Free 3 of 9 A barcode scanner can be used for One Click entry of accounts into your Mailing System You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts with a barcode scanner 68 Page 68 Jun 21 2021 12 11 3 Processing M...

Page 74: ...arcode scanner to the mailing system via a USB port The list of accounts barcodes that are available is typically placed near the mailing system 2 Select the account you want to use and scan 3 Processing Mail 69 Page 69 Jun 21 2021 12 11 ...

Page 75: ...ally on page 79 The system provides you several ways to select a rate Using a shortcut list in the rate selection screen Using the rate wizard that asks you to choose all the rate parameters class destination format services in complete lists of options Using a list of the last 10 selected rates from the rate history On the home screen press to select the default rate and refresh weight How to Sel...

Page 76: ...splay rate options Press Other selections and then Rate History to select a recently selected rate or Rate Wizard to build the rate with the wizard help 3 Follow the instructions on screen and once you have chosen the rate and services press OK to validate your selection Postage displayed on the screen is zero as long as the weight is not known zero 3 Processing Mail 71 Page 71 Jun 21 2021 12 11 ...

Page 77: ... printing with the rate chaining is done the machine shall return to the selected rate The following example explains the rate chaining functionality 1 From the home screen a rate has been selected Put one item with weight exceeds a threshold lead to rate chaining 2 The machine displays the rate chaining on the homepage process as normal 72 Page 72 Jun 21 2021 12 11 3 Processing Mail ...

Page 78: ...mber Select the PPI using the arrows 3 Press OK to validate your selection and return to the Imprint screen Choosing a Weighing Type Depending on the accessories and features on your Mailing System several weighing methods are available You can also enter the weight manually if you know it see How to Enter the Weight Manually on page 79 3 Processing Mail 73 Page 73 Jun 21 2021 12 11 ...

Page 79: ...od when the mailing system is first turned on From Differential Weighing press to return to Standard Weighing Home screen To use Standard Weighing 1 From the Standard Weighing Home Screen place an item on the scale If the weight exceeds a threshold the rate will be chained to another rate For more information refer How to Use Rate Chaining on page 169 74 Page 74 Jun 21 2021 12 11 3 Processing Mail...

Page 80: ...our efficiency all the mail pieces are stacked together on the Weighing Platform Remove the pieces one by one and put them into the mail path The Mailing System calculates the postage and prints the mail piece automatically You can leave all the mail pieces in a tray on the Weighing Platform the Mailing System will ask you to confirm printing for the last item removed from the tray The mails piece...

Page 81: ...Weighing type screen is displayed 2 Select Differential Weighing type The Weighing type is changed to Differential Weighing 3 Place the mail piece on Weighing Platform 76 Page 76 Jun 21 2021 12 11 3 Processing Mail ...

Page 82: ...ed with the indicia How to Use Differential Weighing Automatic Label Differential Weighing Automatic Label optional This mode is identical to Differential Weighing except that the system automatically prints the postage on labels To use Differential Weighing Automatic Label 1 Press The Weighing type screen is displayed 3 Processing Mail 77 Page 77 Jun 21 2021 12 11 ...

Page 83: ...ing type is changed to Differential Weighing Automatic Label 3 Place the mail piece on Weighing Platform 4 As you remove each piece the weight and selected rate and services is displayed for the piece that is removed 78 Page 78 Jun 21 2021 12 11 3 Processing Mail ...

Page 84: ...ave to enter the weight manually if a mail piece exceeds the weighing capacity of your Scale To enter the weight manually from the home screen you must first select the postal class 1 Select the postal rate To select a rate see How to Select a Rate on page 165 The home screen with postal rate is displayed 3 Processing Mail 79 Page 79 Jun 21 2021 12 11 ...

Page 85: ...yed 3 Select Manual Weight Entry The Manual Weight Entry screen is displayed You have to enter a weight that is upper than the capacity authorised for the WP You can contact Customer Service to extend WP capacity 4 Enter the weight in g and press OK to validate 80 Page 80 Jun 21 2021 12 11 3 Processing Mail ...

Page 86: ...pe See also How to Change the Current Type of Imprint on page 37 Type of Process and Type of Imprint on page 35 How to Change the Date You can set the Date to change the date at a fixed time This is useful if you process mail after the last mail pickup for the day This ensures that the proper date of mailing is printed for the next days mail pickup The Date setting allows you to Change the date pr...

Page 87: ...1 Either Press and select the path Imprint Press or The Imprint screen is displayed 2 Select Date The Date screen is displayed 82 Page 82 Jun 21 2021 12 11 3 Processing Mail ...

Page 88: ...can be advanced up to 7 days from today s date Use the scroll button to select a different date 4 Press OK to apply changes and return to the configuration menu Adding ERA and or Slogan to the Imprint You can add an ERA and or a slogan to the imprint as illustrated below See also Managing ERAs on page 267 Managing Slogans on page 262 3 Processing Mail 83 Page 83 Jun 21 2021 12 11 ...

Page 89: ...logan on the Imprint To add a slogan to the imprint or cancel the slogan 1 Either or Press and select the path Imprint Press 2 Select Slogan The Select Slogan screen is displayed 84 Page 84 Jun 21 2021 12 11 3 Processing Mail ...

Page 90: ... How to Add or Cancel an ERA on the Imprint To add an ERA to the imprint or to cancel the ERA 1 Either Press and or select the path Imprint Press or 2 Select ERA The Select ERA screen is displayed 3 Select the desired ERA in the list or None for printing no ERA The icon indicates the current selection 4 Press OK to validate your selection The Imprint screen is displayed with updated parameters hom...

Page 91: ...ing on thick envelopes with rounded edges 1 Imprint printing offset To add an offset to the imprint position 1 As a user Press and select the path Batch settings Print offset The Print offset mode screen is displayed 2 Select the offset and press OK to validate 86 Page 86 Jun 21 2021 12 11 3 Processing Mail ...

Page 92: ...l requires different settings then the job memories are the solution all your settings are stored in a single memory Just press the job memory key instead of multiple keystrokes to select all the required elements To prepare job memories as supervisor see Job Memories on page 241 To use a job memory 1 Either Press and select the path Job Memories Press or The Job memories list is displayed 2 Selec...

Page 93: ...g system can seal the mail piece processed on the path Auto Feeder Sealer optional If equipped with a sealer your Auto Feeder can seal envelopes while printing postage Move the selector at the front of the Feeder right or left to change the sealing mode Sealer OFF Sealer ON Do not insert envelopes already sealed in the Feeder when the Sealing Function is ON the envelopes could jam 88 Page 88 Jun 2...

Page 94: ...ck and report pieces items and postage value since the last counter reset To produce reports associated to counters see Reports on page 171 To reset a Counter 1 On the Homescreen display Press the Reset counter button The counter is reset 89 Page 89 Jun 21 2021 12 11 3 Processing Mail ...

Page 95: ...ion uses the Weighing Platform to count a stack of identical mail pieces To count mail pieces by weighing 1 As a user Press and select the path Piece Counting 2 Press OK 3 Place 10 items on the Weigh Platform and press OK 4 Put the complete stack of items on the Weigh Platform and press OK 5 The total number of items is displayed 90 Page 90 Jun 21 2021 12 11 3 Processing Mail ...

Page 96: ... fill the Label Dispenser 1 Stack the labels and insert them in the dispenser face to print on the right hand side and peel off tab on the top 2 Push the block of labels down until you feel the label click into position The Label Dispenser can hold up to 40 labels 3 Processing Mail 91 Page 91 Jun 21 2021 12 11 ...

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Page 98: ... Date 95 How to Add or Cancel an ERA on the Imprint 267 How to Add or Cancel a Slogan on the Imprint 262 4 2 Job Memories 241 How to Create a Job Memory 241 How to Edit Modify a Job Memory 242 How to Use a Job Memory 102 93 Page 93 Imprints Jun 21 2021 12 11 ...

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Page 100: ...nted for the next days mail pickup The Date setting allows you to Change the date printed on the mail pieces for future sending you are processing the mail on Friday but not delivering the mail to the post office till Monday To change the date that will be printed 1 Either Press and select the path Imprint Press or The Imprint screen is displayed 2 Select Date The Date screen is displayed 95 Page ...

Page 101: ...con indicates the current selection The date can be advanced up to 7 days from today s date Use the scroll button to select a different date 4 Press OK to apply changes and return to the configuration menu How to Add or Cancel an ERA on the Imprint To add an ERA to the imprint or to cancel the ERA 96 Page 96 Jun 21 2021 12 11 4 Imprints ...

Page 102: ...RA in the list or None for printing no ERA The icon indicates the current selection 4 Press OK to validate your selection The Imprint screen is displayed with updated parameters home screen How to Add or Cancel a Slogan on the Imprint To add a slogan to the imprint or cancel the slogan 4 Imprints 97 Page 97 Jun 21 2021 12 11 ...

Page 103: ...played 3 Select the slogan in the list or select None for printing no slogan The icon indicates the current selection 4 Press OK to validate your selection The Imprint screen is displayed with updated parameters home screen See also Managing Slogan on page 262 98 Page 98 Jun 21 2021 12 11 4 Imprints ...

Page 104: ...name and a number The system displays on the home screen the number and name of the current Job Memory How to Create a Job Memory Normal Job Memory ERA Slogan Rate Account Number if any PPI Job Memory ERA Slogan PPI Account Number if any To create a job memory 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Job Memory management The current list of jo...

Page 105: ...ences press OK to validate and display the next list of parameters if any 7 Repeat the previous step until the system displays the name of the new job memory in the list 8 You can modify any preference by using the Edit Del function see How to Edit Modify a Job Memory on page 242 How to Edit Modify a Job Memory To edit or modify a job memory 100 Page 100 Jun 21 2021 12 11 4 Imprints ...

Page 106: ...anagement 2 Select a job memory from the list displayed on the screen 3 Press OK to validate 4 Select the menu path Edit The Job memory modification screen is displayed 5 Use the arrows to select the preferences then press OK to modify the parameters 6 Press to exit 4 Imprints 101 Page 101 Jun 21 2021 12 11 ...

Page 107: ...mail requires different settings then the job memories are the solution all your settings are stored in a single memory Just press the job memory key instead of multiple keystrokes to select all the required elements To prepare job memories as supervisor see Job Memories on page 241 To use a job memory 1 Either Press and select the path Job Memories Press or The Job memories list is displayed 2 Se...

Page 108: ...3 Press OK to validate your selection The job memory zone Mem of the home screen displays the current job memory number and name 4 Imprints 103 Page 103 Jun 21 2021 12 11 ...

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Page 110: ...Credit 108 How to Add Credit to the PSD 109 5 3 Unlocking the PSD Postal Inspection 112 How to Unlock the PSD 112 5 4 Low Credit Threshold 114 How to Set the Low Credit Threshold 218 5 5 High Value Warnings 116 How to Set the High Value Warning Amount 217 5 6 Crediting PIN Code 117 How to Set Cancel a Crediting PIN Code 219 5 7 Credit Reports 118 105 Page 105 Money Operations Jun 21 2021 12 11 ...

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Page 112: ...ply with the postal standards To do so regular connections to the Postal Services are necessary Check that your Mailing System is connected to a network see Connections on page 23 and that the connection is properly configured see Connection Settings on page 245 The PSD Postal Security Device can also be referred to as a Safe or Meter 107 Page 107 Jun 21 2021 12 11 5 Money Operations ...

Page 113: ...tinuously displayed at the bottom of the home screen see Control Panel Features on page 19 You can also use the procedure below How to Check the PSD Meter Credit To check available credit 1 Either Press and select the path Credit Press or The Credit Menu is displayed 2 Select the menu path Credit information The screen displays your postage credit as shown below 108 Page 108 Jun 21 2021 12 11 5 Mo...

Page 114: ...achine will be sent As supervisor you can set the mailing system to ask for a PIN code for adding credit The mailing machine may prompt for a PIN code depending on user settings Enter the PIN code using the numeric keypad and press OK The mailing machine has to be plugged into LAN to perform this process How to Add Credit to the PSD To add credit to the PSD 1 Either Press and select the path Credi...

Page 115: ...ection to the Postal Server If the crediting process is successful the system displays a successful message If crediting fails the system displays a failure message and the amount that you may actually add depending on your postal account balance In the case of a communication error the amount previously entered cannot be changed Check connection settings see Connection Settings on page 245 6 You ...

Page 116: ...See also As supervisor you can set the Mailing System to ask for a PIN code for crediting see How to Set Cancel a Crediting PIN Code on page 219 5 Money Operations 111 Page 111 Jun 21 2021 12 11 ...

Page 117: ...n 5 3 How to Unlock the PSD To unlock the PSD and manually connect to the Postal Server 1 Either Press and select the path Credit Press or 2 Select Audit The system asks for confirmation 112 Page 112 Jun 21 2021 12 11 5 Money Operations ...

Page 118: ... If the audit is successful the system displays a successful message If the audit fails the system displays a failure message explaining the cause of the error Try to correct the cause and retry 5 Money Operations 113 Page 113 Jun 21 2021 12 11 ...

Page 119: ... warning warns the user that the credit remaining in the PSD Meter are getting low More credit should be loaded The Low Credit Value Warning can be set to any value in pounds To set a low credit threshold 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default user settings Credit settings 114 Page 114 Jun 21 2021 12 11 5 Money Operations ...

Page 120: ...he Low credit threshold field Enter the low credit warning amount or press C If you enter 0 a message is displayed Zero amount not allowed 3 Press OK to validate 5 Money Operations 115 Page 115 Jun 21 2021 12 11 ...

Page 121: ...er from accidentally printing high postage amounts Example 4 80 instead of 0 48 To set a high value warning amount 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default user settings Base settings High value 2 Enter the high value warning amount or press C and enter 0 to disable the warning function 3 Press OK to validate 116 Page 116 Jun 21 2021 12...

Page 122: ...rations on page 105 To set a crediting PIN code 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default user settings Credit settings 2 Press the arrow to the Enable or Disable state to enable or disable the PIN code 3 Enter the crediting PIN code if enabled 4 Press OK to validate 117 Page 117 Jun 21 2021 12 11 5 Money Operations ...

Page 123: ...ault date range is Begin current date minus 6 months to End current date Die Number on printed report only Download date time Default period previous 6 months Crediting amount New descending Requirements For this report you have to be logged in as a supervisor Output Screen USB printer USB key Content 118 Page 118 Jun 21 2021 12 11 5 Money Operations ...

Page 124: ...ser or supervisor Output On label Screen USB printer Die Number Current Date and Time on printed report only Content The Credit Report is a snap shot of the meter at that moment and it is not considered critical to store in electronic format on a USB key Current date and time PSD status and Die number are only available on the printed report and not on the screen 5 Money Operations 119 Page 119 Ju...

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Page 126: ...trol Mode 132 How to Display and Change the Account Mode 138 6 4 Creating Accounts 135 How to Create an Account 139 6 5 Managing Accounts 138 How to Display and Change the Account Mode 138 How to Create an Account 139 How to View Edit Account Information 140 How to Activate Deactivate an Account 141 How to Delete an Account 142 6 6 Import Export Accounts 143 How to Export an Account List 143 How t...

Page 127: ...orts 153 How to Generate the Account Report 175 How to Generate the Operator List Report 185 6 9 Change Current Account 158 How to Change Account 158 How to Change Account with a Barcode Scanner 159 122 Page 122 Accounts and Access ControlJun 21 2021 12 11 ...

Page 128: ...Control Postage usage is tracked by account User must select an account when processing mail A PIN number is required to access functions and process mail No Account Postage usage is not tracked by account User does not select an account when processing mail No PIN number is required to access functions and process mail No Account With Access Control Postage usage is not tracked by account User do...

Page 129: ... their PIN code to access the system In this mode the operators use only the accounts you allow them to access How to Display and Change to Account with Access Control Mode Account With Access Control Postage usage is tracked by account User must select an account when processing mail A PIN number is required to access functions and process mail To use this mode the system must have at least one a...

Page 130: ...election The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select Account with Access Control 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 6 Accounts and Access Control 125 Page 125 Jun 21 2021 12 11 ...

Page 131: ...ange the Account mode to No Account with Access Control 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select No Account with Access Control 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing Syst...

Page 132: ... to Log in as Supervisor on page 207 From the main menu select the path Account Management Change Machine PIN code The Change machine PIN code screen is displayed 2 Enter the new PIN code and press OK 6 Accounts and Access Control 127 Page 127 Jun 21 2021 12 11 ...

Page 133: ...o mail You can then issue reports on each account for information about reports see Reports on page 171 If the Accounts Function is activated users of the Mailing System must select an account when starting their work session Afterwards users can change accounts to allocate postal expenditures as needed How to Display and Change to No Account Mode No Account Postage usage is not tracked by account...

Page 134: ...nt Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select No Account 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 6 Accounts and Access Control 129 Page 129 Jun 21 2021 12 11 ...

Page 135: ...ange the Account mode to No Account with Access Control 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select No Account with Access Control 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing Syst...

Page 136: ... Follow the steps outlined in How to Display and Change the Account Mode on page 138 and select the Account mode 2 Create accounts as indicated in How to Create an Account on page 139 When you activate the Account mode the system creates an account by default Account Mode Management Menu In Account Mode the menu allows you to manage your accounts See also To add modify or delete accounts see Manag...

Page 137: ...ccount created If only one account is available the Mailing System automatically selects it at start up To display and change the Account mode to Account with Access Control 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Sele...

Page 138: ...or see How to Log in as Supervisor on page 207 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 6 Accounts and Access C...

Page 139: ...an authorised technician Implementing Remote account management To implement the Remote account Management Feature 1 Connect the PC to the Mailing System and start the Account Management Application on the PC see the diagram in Connectors on page 23 and the PC application user guide 2 On the Mailing System activate the mode Remote Account Management see How to Display and Change the Account Mode o...

Page 140: ... Description Format Account Item Number of the account Two accounts cannot have the same number An account number cannot be modified after the account is created However the account can be deleted 30 Alphanumeric Characters Number Name of the account Two accounts cannot have the same name 32 Alphanumeric Characters Name Only active accounts are visible to users Active Inactive Status 135 Page 135 ...

Page 141: ... Log in as Supervisor on page 207 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 2 Select Add Account 3 Enter the account Number and Name using the keypad Select the Account Status the button displays the current status Active or Inactive 136 Page 136 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 142: ...4 On the Add account screen press OK The Account creation summary screen is displayed 5 Press OK to confirm the creation of the account 6 Accounts and Access Control 137 Page 137 Jun 21 2021 12 11 ...

Page 143: ...n menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 138 Page 138 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 144: ... Log in as Supervisor on page 207 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 2 Select Add Account 3 Enter the account Number and Name using the keypad Select the Account Status the button displays the current status Active or Inactive 6 Accounts and Access Control 139 Page 139 Jun 21 2021 12 11 ...

Page 145: ...ew Edit Account Information To view an account 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 2 Select the account or type the account number and press OK 140 Page 140 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 146: ...to create accounts in advance and prevent them being used before your account structure is complete To activate or deactivate an account 1 Perform procedure How to View Edit Account Information on page 140 2 Change the account status the button displays the current status active or inactive and press OK 3 Accept the changes by pressing OK on the Account modification summary If an account is deacti...

Page 147: ...count management screen select Delete instead of Edit Modify A confirmation of account deletion is displayed An account number cannot be modified If you want to modify the account number first delete the account and then create a new account with a new account number 142 Page 142 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 148: ...xt editor modify an exported CSV file to add new accounts to your Mailing System by re importing the file How to Export an Account List You can export an account list as a CSV file for use as back up or to modify it to create new accounts To export an account list on a USB memory key 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account management M...

Page 149: ... a message will inform you that you when you may remove the USB memory key Account summary The number of accounts you can create is set to 35 by default and can be increased to 300 if required To upgrade your system please contact your Customer Service Account names must be unique within the system 144 Page 144 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 150: ...Number Name of the account Two accounts cannot have the same name 32 Alphanumeric Characters Name Only active accounts are visible to users Active Inactive Status How to Import Accounts The CSV file should have the following characteristics Format is ACS_yyyymmdd_hhmmss CSV example ACS_20091007_035711 CSV Name semi colon Field delimiter New line Record delimiter 6 Accounts and Access Control 145 P...

Page 151: ...key To add accounts to your Mailing System export the current account list and modify it before re importing it into the Mailing System To import accounts from a CSV file 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account management Manage account Import Account list 2 Insert your USB memory key into the USB port of the base at rear left and pres...

Page 152: ...Operator Options The following options must be specified when creating operators Description Format Option Operator PIN code Two Operators cannot have the same PIN code 4 digit PIN code Operator name Two Operators cannot have the same name 20 alphanumeric characters Name Users can only log in using active Operator s PIN codes Active Inactive Status Accounts that the Operator may use List of accoun...

Page 153: ...Management Mode To create an Operator 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account management Manage operator The Manage Operator screen is displayed 2 Select Operator List The Operator list screen is displayed 148 Page 148 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 154: ...r each operator 5 In the Account List screens successively select the accounts that the operator will be allowed to use You can complete this step later see How to Assign Accounts to an Operator on page 151 6 Press OK The Operator creation summary screen is displayed 7 Press OK to create the Operator 6 Accounts and Access Control 149 Page 149 Jun 21 2021 12 11 ...

Page 155: ... as Supervisor on page 207 From the main menu select the path Account management Manage operator The Manage Operator Wizard window opens 2 Select Operator List The Operator list screen is displayed 3 Select the operator and select Edit Del 150 Page 150 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 156: ...ign Accounts to an Operator To create change the list of Accounts an Operator has access to 1 Follow the procedure How to Modify an Existing Operator on page 150 until the Edit modify screen and select Account list The Account List screen is displayed 2 Select account and press OK to Enable Disable 3 Press to return to the Edit Modify screen 4 Press OK to accept the changes 6 Accounts and Access C...

Page 157: ...0 2 In the operator options select the line Status to activate or deactivate the operator the button displays the current status and then press OK 3 Once the Operator modification summary screen appears press OK How to Delete an Operator To delete an Operator 1 Perform procedure How to Modify an Existing Operator on page 150 2 Select Delete instead of Edit Modify The Delete confirmation screen is ...

Page 158: ...upervisor and the current Account Mode has to be Account or Account with access control Report output is printer or USB memory key To generate the Account Report 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account management 2 Select Manage Account 3 Select Account Report 153 Page 153 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 159: ...he list Requirements This report is available as a user or a supervisor The current account mode has to be Account or Account with access control You have to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current month End Current date 154 Page 154 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 160: ...nts in active status and accounts inactive or deleted with a postage value Requirements This report is available as a user or a supervisor The current account mode has to be Account or Account with access control You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End Current date 6 Accounts and Access Control 155 Page 155 Jun 21 2021 12 ...

Page 161: ...s report you have to be logged in as a supervisor not as a user Report output is USB printer or USB memory key To generate the operator list report 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account management 2 Select Manage Operator 156 Page 156 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 162: ...3 Select Operator Report 4 Select the Output and then press OK 6 Accounts and Access Control 157 Page 157 Jun 21 2021 12 11 ...

Page 163: ... to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts 1 As a user Press and select the path Change Account The list of accounts that are available is displayed 158 Page 158 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 164: ...p and configured by a service technician The barcode sheet of accounts that you create should be Free 3 of 9 A barcode scanner can be used for One Click entry of accounts into your Mailing System You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts with a barcode scanner 6 Accounts and Access Con...

Page 165: ...scanner to the mailing system via a USB port The list of accounts barcodes that are available is typically placed near the mailing system 2 Select the account you want to use and scan 160 Page 160 Jun 21 2021 12 11 6 Accounts and Access Control ...

Page 166: ...3 The current account number is displayed 6 Accounts and Access Control 161 Page 161 Jun 21 2021 12 11 ...

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Page 168: ...7 7 1 Rates 165 How to Select a Rate 165 7 2 Managing Postal Rates 273 How to Check your Rate Updates 273 How to Download New Postal Rates 274 How to Use Rate Chaining 169 163 Page 163 Rates Jun 21 2021 12 11 ...

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Page 170: ...election screen is displayed 2 On that screen you can Press one of the rate buttons or type the number to select the rate or display rate options Press Other selections and then Rate History to select a recently selected rate or Rate Wizard to build the rate with the wizard help 165 Page 165 Jun 21 2021 12 11 7 Rates ...

Page 171: ...uctions on screen and once you have chosen the rate and services press OK to validate your selection Postage displayed on the screen is zero as long as the weight is not known zero 166 Page 166 Jun 21 2021 12 11 7 Rates ...

Page 172: ... your Rate Updates The rate tables display all available rate tables that are currently installed in your mailing system and indicates with a check mark the active rate table Rate tables will automatically become active on their effective date For each rate table rate details part number expiration date rate option can be displayed To display the list of rate tables 1 As supervisor see How to Log ...

Page 173: ...mailing system connects to the Online Services server and downloads available rates Rate Protection Rate Protection ensures that the latest postal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rates into your Mailing System Your Mailing System automatically switches to the approved rat...

Page 174: ... the printing with the rate chaining is done the machine shall return to the selected rate The following example explains the rate chaining functionality 1 From the home screen a rate has been selected Put one item with weight exceeds a threshold lead to rate chaining 2 The machine displays the rate chaining on the homepage process as normal 7 Rates 169 Page 169 Jun 21 2021 12 11 ...

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Page 176: ...ss and print reports for your Mailing System 8 1 Generating a Report 173 How to Generate a Report 173 8 2 Available Reports 175 How to Generate the Account Report 175 How to Generate the Operator List Report 185 171 Page 171 Reports Jun 21 2021 12 11 ...

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Page 178: ...ord the report On screen On an external printer if any On a label On a USB memory key How to Generate a Report To generate a Report as a User 1 As a user Press and select the path Reports 2 A list of available report types is displayed 3 Select the report type and press OK 173 Page 173 Jun 21 2021 12 11 8 Reports ...

Page 179: ...se the C key to clear displayed parameter data from right to left and then enter the new parameter data you want 5 Select an available output device The system will send the report details to the selected output To generate a Report as Supervisor 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Reports 2 Resume with the steps outlined as a User 174 Pag...

Page 180: ... as a supervisor and the current Account Mode has to be Account or Account with access control Report output is printer or USB memory key To generate the Account Report 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account management 2 Select Manage Account 3 Select Account Report 175 Page 175 Jun 21 2021 12 11 8 Reports ...

Page 181: ...he postage spent for outgoing mail type of imprint Normal since the last reset Requirements To generate this report you have to be logged in as a user You must be in Normal imprint type to view the outgoing mail batch counter Output Screen USB printer Content 176 Page 176 Jun 21 2021 12 11 8 Reports ...

Page 182: ...unter for incoming mail Received since the last reset Requirements To generate this report you must be logged in as a user You must be in Received imprint type to view incoming mail batch counter Output Screen USB printer Content After issuing reports like Batch Data or Received Batch Data you may wish to reset the batch counters so that your next reports restart from zero at the current date See ...

Page 183: ...nts This report is available as a user or supervisor You have to enter the Begin date and the End date of the report The default End date is then 31 days later You can specify another End date Default period Begin 1st day of the current month End Current day Output Screen USB printer USB key Content 178 Page 178 Jun 21 2021 12 11 8 Reports ...

Page 184: ...report is available as user or supervisor You have to specify the Begin date and an the End date of the report Use the selection of month and year Default period Begin Current month of the previous year End Current month Output Screen USB printer USB key This will generate the requested report 8 Reports 179 Page 179 Jun 21 2021 12 11 ...

Page 185: ...ince the installation of the system The content is limited to the history available in the PSD Requirements This report is available as user or supervisor Output On label Screen USB printer Die Number Current Date and Time on printed report only 180 Page 180 Jun 21 2021 12 11 8 Reports ...

Page 186: ...ble on the printed report and not on the screen Credit History Report This report displays the last postage refill operations performed on the machine in a selected period The default date range is Begin current date minus 6 months to End current date Die Number on printed report only Download date time Default period previous 6 months Crediting amount New descending 8 Reports 181 Page 181 Jun 21 ...

Page 187: ... supervisor Output Screen USB printer USB key Content PPI Report This report displays PPI mail data for a selected period Requirements To generate this report you have to be logged in as a user Output Screen USB printer 182 Page 182 Jun 21 2021 12 11 8 Reports ...

Page 188: ...ments This report is available as a user or a supervisor The current account mode has to be Account or Account with access control You have to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current month End Current date Output Screen Content 8 Reports 183 Page 183 Jun 21 2021 12 11 ...

Page 189: ...us and accounts inactive or deleted with a postage value Requirements This report is available as a user or a supervisor The current account mode has to be Account or Account with access control You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End Current date Output USB printer USB key Content 184 Page 184 Jun 21 2021 12 11 8 Reports ...

Page 190: ...supervisor not as a user Report output is USB printer or USB memory key To generate the operator list report 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Account management 2 Select Manage Operator 3 Select Operator Report 4 Select the Output and then press OK 8 Reports 185 Page 185 Jun 21 2021 12 11 ...

Page 191: ...ration Report This report displays all supervisor settings Requirements To generate this report you have to be logged in as a supervisor Output USB printer if installed USB key 186 Page 186 Jun 21 2021 12 11 8 Reports ...

Page 192: ...Content 8 Reports 187 Page 187 Jun 21 2021 12 11 ...

Page 193: ...s IP address information Requirements To generate this report you must be logged in as Supervisor the mailing machine must be connected to the network with a LAN Output The IP Configuration Report output is Label Content 188 Page 188 Jun 21 2021 12 11 8 Reports ...

Page 194: ...xy Configuration Report displays Proxy address information Requirements To generate this report you must be logged in as a supervisor Output The Proxy Configuration report output is Label Content 8 Reports 189 Page 189 Jun 21 2021 12 11 ...

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Page 196: ...nd using services such as mail follow up online 9 1 Online Services Overview 193 9 2 OLS Call Types 194 How to Call Online Services Manually 194 How to Upload Report Data to the Online Services Server 196 Synchronise Call 197 Ping Server Diagnostic Test 198 Test Server Diagnostic Test 200 9 3 System Online Services 202 191 Page 191 Online Services Jun 21 2021 12 11 ...

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Page 198: ... your mailing machine ink supply and e mails an alert notification when it is time to re order Remote diagnostics and technical support experienced technical professionals analyse your mailing machine s error logs diagnose your mailing machine before an on site service visit and your system software can be updated remotely reducing service delays Slogan ERA download order a new slogan ERA and get ...

Page 199: ... order ink supplies It is strongly recommended that you leave the Mailing System turned on in sleep mode and connected to a network during the night to allow the connection to the Online Server to occur automatically How to Call Online Services Manually Manual calls allow you to connect to the Online Server in order to retrieve new information update postal rates slogan or ERA or to enable feature...

Page 200: ...ing the Mailbox on page 256 To trigger a generic call as Supervisor 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Online services Generic call The Mailing System connects to the server and downloads the available elements rates slogans etc 2 Check your mailbox for messages see Using the Mailbox on page 256 9 Online Services 195 Page 195 Jun 21 2021 ...

Page 201: ...ices Server To upload report data 1 As a user Press and select the path Online Services Upload Statistics 2 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Online Services Upload Statistics The call to the server is triggered 196 Page 196 Jun 21 2021 12 11 9 Online Services ...

Page 202: ...en Press and select the path Online services Machine Synchronisation The Mailing System connects to the server and updates 2 Call is complete To trigger a Synchronise call as Supervisor 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Online services Machine Synchronisation The Mailing System connects to the server and updates 2 Call is complete 9 Onli...

Page 203: ...ndicates that the server can be contacted Test server Establishes a connection and tests the communication dialog with the server This test indicates that transactions can be held normally Test server is a bandwidth test and should only be undertaken after a request from Customer Service Ping Server Diagnostic Test To ping the server as a User 1 From the home screen Press and select the path Onlin...

Page 204: ...ervisor 1 Or as supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Online Services 2 Select Ping Server from the list displayed on the screen 3 After a successful connection the display shows Press OK 9 Online Services 199 Page 199 Jun 21 2021 12 11 ...

Page 205: ...om the home screen Press and select the path Online Services 2 Select Test Server from the list displayed on the screen 3 After a successful connection the display shows Press OK To test the server as a Supervisor 200 Page 200 Jun 21 2021 12 11 9 Online Services ...

Page 206: ... Supervisor on page 207 From the main menu select the path Online Services 2 Select Test Server from the list displayed on the screen 3 After a successful connection the display shows Press OK 9 Online Services 201 Page 201 Jun 21 2021 12 11 ...

Page 207: ...ection ensures that the latest postal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rates into your Mailing System Your Mailing System automatically switches to the approved rates on the effective date of rate change For more information please contact your Customer Service Account lev...

Page 208: ...High Value Low Credit Warnings and PIN Codes 217 How to Set the High Value Warning Amount 217 How to Set the Low Credit Threshold 218 How to Set Cancel a Crediting PIN Code 219 10 6 Weighing Settings 220 How to Change the Default Weighing Type 220 How to Activate De active the Automatic Weight Detection on the WP 221 How to Zero the Weighing Platform 223 How to Tare the Weighing Platform 225 How t...

Page 209: ... Edit Modify a Job Memory 242 How to Delete a Job Memory 244 10 9 Connection Settings 245 How to Set the Postal Online Services Connection 245 How to Set LAN Parameters 246 10 10 Time and Date Management 250 How to Check Adjust the Machine Time and Date 250 How to Set the Automatic Date Advance Time 251 204 Page 204 Configuring your Mailing SystemJun 21 2021 12 11 ...

Page 210: ... long as the user who applies them is logged in Supervisor settings sets the default or permanent settings of your Mailing System Other user settings are described in the corresponding sections Processing Mail on page 29 Maintaining your Mailing System on page 277 etc 205 Page 205 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 211: ...in reports etc The Supervisor PIN code of the system has been provided to your organisation in a separate distribution The supervisor settings allow you to Change the default user settings Modify system time outs Set credit warnings high amounts low credit and activate a crediting PIN code Define a default weighing method for mailing and calibrate the weighing devices Design a default imprint rate...

Page 212: ...t possible while logged in as supervisor To log in as Supervisor when you are already logged in as a user 1 As a user Press and select the path Supervisor The Login screen is displayed 2 Type the supervisor PIN code and press OK The supervisor Main menu is displayed You can log in as supervisor by directly typing the supervisor PIN code in place of a regular user PIN code on Mailing Systems that a...

Page 213: ...the supervisor Mode before you can begin to print postage To exit the supervisor mode you have to be in the main menu To exit the supervisor mode 1 As supervisor Press The system will go into Sleep mode and supervisor is logged out 208 Page 208 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 214: ...st the display brightness 1 As a user Press and select the path Preferences Brightness 2 Type 1 or 2 to increase or decrease the brightness The screen updates immediately 3 Press OK to exit This is a user setting that only lasts as long as you are logged in To set the default brightness 209 Page 209 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 215: ... Press the Increase brightness Decrease brightness button to increase or decrease the brightness The display updates to the new setting 3 Press OK to validate Do not press OK if the screen brightness is completely light or dark Readjust the brightness so the screen is visible then press OK 210 Page 210 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 216: ...select the path Preferences Language 2 Select the language you want to use 3 Press OK to validate This user setting lasts as long as you are logged in The standby mode will delete this setting To change the user language by default 10 Configuring your Mailing System 211 Page 211 Jun 21 2021 12 11 ...

Page 217: ...rom the main menu select the path Default User Settings Default User Preferences Language 2 Select the default language 3 Press OK to validate This setting will not be affected by the standby mode 212 Page 212 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 218: ...eferences Sounds 2 Press hard keys next to Key beep ON OFF and or Beep on error ON OFF to enable disable the sounds 3 Press OK to validate This is a user setting that only lasts as long as you are logged in To change the sounds by default 10 Configuring your Mailing System 213 Page 213 Jun 21 2021 12 11 ...

Page 219: ...e main menu select the path Default user settings Default user preferences Sounds 2 Press hard keys next to Key beep ON OFF and or Beep on error ON OFF to enable disable the sounds 3 Press OK to validate 214 Page 214 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 220: ...1 As a user Press and select the path Batch settings Timeout Setting The Time out setting screen is displayed 2 Select each field and specify the length of each the time out Use C to clear digits 3 Press OK to exit This is a user setting that only lasts as long as you are logged in To change the system time outs 215 Page 215 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 221: ...th Default user settings Timeout Settings The Timeout setting screen is displayed 2 Select each field and specify the length of each the time out Use the C key to clear old settings then enter a new value 3 Press OK to validate 216 Page 216 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 222: ...he user from accidentally printing high postage amounts Example 4 80 instead of 0 48 To set a high value warning amount 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default user settings Base settings High value 2 Enter the high value warning amount or press C and enter 0 to disable the warning function 3 Press OK to validate 217 Page 217 Jun 21 20...

Page 223: ... value in pounds To set a low credit threshold 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default user settings Credit settings 2 Select the Low credit threshold field Enter the low credit warning amount or press C If you enter 0 a message is displayed Zero amount not allowed 3 Press OK to validate 218 Page 218 Jun 21 2021 12 11 10 Configuring yo...

Page 224: ... To set a crediting PIN code 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default user settings Credit settings 2 Press the arrow to the Enable or Disable state to enable or disable the PIN code 3 Enter the crediting PIN code if enabled 4 Press OK to validate 10 Configuring your Mailing System 219 Page 219 Jun 21 2021 12 11 ...

Page 225: ...ng System How to Change the Default Weighing Type This setting defines both the weighing device and the weighing type that are selected by default when a user starts the mailing process see Choosing a Weighing Type on page 73 To change the default weighing type 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default User Settings Base Settings Default...

Page 226: ... A weight removal from the WP do not trigger the Weighing Platform Automatic Selection A warning message can be displayed to the operator to confirm that the WP will be automatically selected To activate the automatic weight detection on the WP 1 Log in as the Supervisor see How to Log in as Supervisor on page 207 then From the main menu select the path Default User Settings Base Settings Auto Wei...

Page 227: ...on page 207 then From the main menu select the path Default User Settings Base Settings Auto Weight Detection 2 Select No Auto Weight Detection to de activate the function 3 Press OK to validate 222 Page 222 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 228: ...m Rezero physically adjusts the Weighing Platform to zero To zero the Weighing Platform quickly press and maintain the key until the weight is reset to zero How to Zero the Weighing Platform To zero the Weighing Platform as a user 1 As a user Press and select the path Batch settings Reset WP 2 Remove all items from the Weighing Platform 10 Configuring your Mailing System 223 Page 223 Jun 21 2021 1...

Page 229: ...ng Platform as Supervisor 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Machine settings Weighing functions Reset WP 2 Remove all items from the Weighing Platform 224 Page 224 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 230: ... Weighing Platform To tare the Weighing Platform as a user 1 As a user Press and select the path Batch settings Tare WP 2 A message asking you to place container on the Weighing Platform and press OK 10 Configuring your Mailing System 225 Page 225 Jun 21 2021 12 11 ...

Page 231: ...s supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Machine settings Weighing functions Tare WP 2 A message asking you to place container on the Weighing Platform and press OK 226 Page 226 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 232: ...d The weight values in the PPI Report may then be inaccurate inaccurate averages for instance How to activate de activate Checking On Zero Weight To activate de activate Checking on Zero Weight function 1 As supervisor see How to Log in as Supervisor on page 207 Press and select the path Default User Settings Base settings Weight selection for PPI 10 Configuring your Mailing System 227 Page 227 Ju...

Page 233: ...ing Application Shipping Application is a PC Application that communicates to the Mailing System to transfer the weight value When the Shipping application mode is activated the weight value is communicated by the Mailing System to the Shipping application The function Shipping Application Mode can be activated de activated by the supervisor How to activate de activate Shipping Application mode To...

Page 234: ...on mode The Shipping application mode screen is displayed 2 Select Activated to start active Shipping application mode or Deactivated to deactivate this mode 3 Click OK to validate your selection How to set the Shipping Application connection To set the shipping application connection 10 Configuring your Mailing System 229 Page 229 Jun 21 2021 12 11 ...

Page 235: ...menu select the path Maintenance Network advanced settings Shipping application The Shipping application advanced settings screen is displayed 2 Enter PC IP address 3 Enter PC Port number 4 Press OK to validate 230 Page 230 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 236: ...steps below Changing the GEO code modifies the weight values the Mailing System calculates Make sure you enter the correct GEO Code to ensure your weights bare accurate To change the GEO code 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Machine settings Accessories and modules settings Geocode 2 See the map and table on the next pages to get the 5 ...

Page 237: ...3 Press OK to validate 232 Page 232 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 238: ...Geodesic map 10 Configuring your Mailing System 233 Page 233 Jun 21 2021 12 11 ...

Page 239: ...Geodesic codes 234 Page 234 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 240: ...the right side of the envelope Imprint Default Settings You can set default parameters for the imprint elements that follow Rate Prepaid imprint ERA Slogan On list screens a mark indicates the default parameter How to Change the Default Rate Use the procedure below to change the rate the machine activates at start up To change the default rate 1 As supervisor see How to Log in as Supervisor on pag...

Page 241: ... Postal Rates on page 273 How to Change the Default PPI To change the default PPI 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default user settings Default imprint parameters Default PPI 236 Page 236 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 242: ...ge the PPI s see Managing Prepaid Imprints PPI s on page 275 How to Change the Default ERA To change the default ERA 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default User Settings Default Imprint Parameters Default ERA 10 Configuring your Mailing System 237 Page 237 Jun 21 2021 12 11 ...

Page 243: ...Slogan Follow the steps below to change the Default Slogan To change the default Slogan 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default User Settings Default Imprint Parameters 2 Select Slogan 238 Page 238 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 244: ...ault Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint You can increase the distance by about 5mm or 10mm To change the default printing offset 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Default user settings Base settings Print Offset 10 Configuring your Mailing System 239 Page 239 Jun 21 ...

Page 245: ...2 Select the default print position from the list 3 Press OK to validate 240 Page 240 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 246: ...mber The system displays on the home screen the number and name of the current Job Memory How to Create a Job Memory Normal Job Memory ERA Slogan Rate Account Number if any PPI Job Memory ERA Slogan PPI Account Number if any To create a job memory 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Job Memory management The current list of job memories is...

Page 247: ...OK to validate and display the next list of parameters if any 7 Repeat the previous step until the system displays the name of the new job memory in the list 8 You can modify any preference by using the Edit Del function see How to Edit Modify a Job Memory on page 242 How to Edit Modify a Job Memory To edit or modify a job memory 242 Page 242 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 248: ...Select a job memory from the list displayed on the screen 3 Press OK to validate 4 Select the menu path Edit The Job memory modification screen is displayed 5 Use the arrows to select the preferences then press OK to modify the parameters 6 Press to exit 10 Configuring your Mailing System 243 Page 243 Jun 21 2021 12 11 ...

Page 249: ...sor on page 207 From the main menu select the path Job Memory management 2 Select a job memory from the list of saved job memories 3 Press OK to validate 4 Select the menu path Delete 5 Press OK to confirm to delete the job memory 244 Page 244 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 250: ...d to the LAN at power up To set the Postal Online Services connection 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Communication settings Type of connection The Server Access screen is displayed If you did not have the LAN plugged into the system you will get a warning message Please follow the message check your communication cable or device and p...

Page 251: ...sically connect the LAN to the base see Connection Diagram on page 23 How to Set LAN Parameters LAN settings can only be performed if the machine was actually connected to the LAN at power up To set the parameters of the LAN 246 Page 246 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 252: ...tings LAN settings The LAN configuration is displayed 2 Select DHCP ON DNS AUTO ON Half duplex Press OK to validate 3 The screen will show Machine IP address Settings done Subnet mask Settings done Default Gateway IP Address Settings done Press OK 10 Configuring your Mailing System 247 Page 247 Jun 21 2021 12 11 ...

Page 253: ...ID Activation it is OFF by default but can be activated and edited Press OK 5 Set parameters in the next screen Preferred DNS IP Address Settings done Alternate DNS IP Address Settings done Press OK 248 Page 248 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 254: ...by supervisor Proxy Username Empty by default Value chosen by supervisor Proxy Password Empty by default Value chosen by supervisor Press OK The Proxy Kerberos settings screen will display Kerberos realm Empty by default Value chosen by supervisor KDC server name Empty by default Value chosen by supervisor 7 Press OK the system will come back to the beginning screen and accept any changes 10 Confi...

Page 255: ...nd date 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Machine settings Date and time 2 Select Audit call to adjust the time The system adjusts its time if necessary and displays time and date values 250 Page 250 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 256: ...es at a preset time to the next working day date Example You can set the system to change dates at 17 00 hours and set Saturdays and Sundays to be non working days From Friday 17 00 hours to Sunday 23 59 the system will print Monday s date on the envelopes after a confirmation message to the user To set the auto date advance time and days 1 As supervisor see How to Log in as Supervisor on page 207...

Page 257: ...urs is not allowed 4 Select Working Day box to gain access to working days selection screen 5 Select the day and press Select Deselect to select or unselect each day 6 Press OK to exit 252 Page 252 Jun 21 2021 12 11 10 Configuring your Mailing System ...

Page 258: ...anaging Slogans 262 How to Add or Cancel a Slogan on the Imprint 262 How to Display the List of Slogans 263 How to Modify a Slogan 264 How to Delete a Slogan 265 How to Download New Slogans 266 11 5 Managing ERAs 267 How to Add or Cancel an ERA on the Imprint 267 How to Display the List of ERAs 268 How to Modify an ERA 269 How to Delete an ERA 270 How to Download New ERAs 272 11 6 Managing Postal ...

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Page 260: ...om Slogans or ERAs To update your Mailing System s operating system see Online Services on page 191 The operations above are available through the supervisor menu Options and Updates How to Access the Options and Updates Menu 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Options and Updates The Options and Updates menu is displayed 255 Page 255 Jun ...

Page 261: ...ailbox contains unread messages Unread messages icon on home screen The Mailbox list screen indicates unread messages and allows you to delete read messages How to Read Messages To read Messages as a User 1 As a user Press and select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 256 Page 256 Jun 21 2021 12 11 11 Options and Updates ...

Page 262: ...o Log in as Supervisor on page 207 From the main menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK How to Delete Messages To delete Messages as a User 11 Options and Updates 257 Page 257 Jun 21 2021 12 11 ...

Page 263: ... the path Mailbox The Mailbox screen is displayed 2 Select the message to be deleted and press OK 3 Select Delete message to erase the message To delete Messages as Supervisor 258 Page 258 Jun 21 2021 12 11 11 Options and Updates ...

Page 264: ...ervisor on page 207 From the main menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to be deleted and press OK 3 Select Delete message to erase the message 11 Options and Updates 259 Page 259 Jun 21 2021 12 11 ...

Page 265: ...more information about the options you can add to your Mailing System please contact Customer Service To display the option list 1 As supervisor see How to Log in as Supervisor on page 207 either From the main menu select the path Options and Updates Option list The Options list screen is displayed 2 To display the details of an option select the option and press OK 260 Page 260 Jun 21 2021 12 11 ...

Page 266: ...Services server To activate an option that is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a network see Connections on page 23 and that the connection is properly configured see Connection Settings on page 245 2 Select Updates It will trigger a call to the Online Services server 3 After the call you can display installed options See How to D...

Page 267: ...ist Download new ad dies The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as user See How to Load New Options on page 261 How to Add or Cancel a Slogan on the Imprint To add a slogan to the imprint or cancel the slogan 1 Either or Press and select the path Imprint Press 262 Page 262 Jun 21 2021 12 11 11 Optio...

Page 268: ...also Managing Slogan on page 262 How to Display the List of Slogans The list of slogans includes the slogans that are installed in the mailing system and indicates with a check mark the active slogan To display the list of slogans 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Option and Updates Update Slogan The list of Slogans is displayed in the S...

Page 269: ...lect the path Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen 2 Select the slogan and press OK The Slogan setting menu is displayed 3 Select Edit 4 Change the slogan name using the keypad and press OK The system updates the slogan list 264 Page 264 Jun 21 2021 12 11 11 Options and Updates ...

Page 270: ...nu select the path Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen 2 Select the slogan and press OK The Slogan setting menu is displayed 3 Select Delete 4 Press OK to confirm deletion The system updates the slogan list 11 Options and Updates 265 Page 265 Jun 21 2021 12 11 ...

Page 271: ... page 207 From the main menu select the path Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen 2 Select Updates The mailing system connects to the Online Services server and downloads available slogans 266 Page 266 Jun 21 2021 12 11 11 Options and Updates ...

Page 272: ...t your Customer Service The available ERAs are automatically downloaded into your mailing system by connecting to the Online Services server See Activating New Options on page 261 See also To set the default ERA printed on mail pieces see How to Change the Default ERA on page 237 in section Imprint Default Settings on page 235 How to Add or Cancel an ERA on the Imprint To add an ERA to the imprint...

Page 273: ...ur selection The Imprint screen is displayed with updated parameters home screen How to Display the List of ERAs You can display the list of ERAs installed in the mailing system In the list a mark indicates the ERA that is printed by default if any If None is ticked no ERA is printed by default Users can change the current ERA during their work session To display the list of ERAs 268 Page 268 Jun ...

Page 274: ...ns The list of ERAs is displayed How to Modify an ERA To change the name of the ERA 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Option and Updates Update ERA Slogans The list of ERAs is displayed in the ERA slogan management screen 11 Options and Updates 269 Page 269 Jun 21 2021 12 11 ...

Page 275: ...K The Slogan setting menu is displayed 3 Select Edit 4 Change the ERA name using the keypad and press OK The system updates the ERA list How to Delete an ERA To delete the ERA 270 Page 270 Jun 21 2021 12 11 11 Options and Updates ...

Page 276: ...ion and Updates Update ERA Slogans The list of ERAs is displayed in the ERA slogan management screen 2 Select an ERA and press OK The Slogan setting menu is displayed 3 Select Delete 4 Press OK to confirm deletion The system updates the ERA list 11 Options and Updates 271 Page 271 Jun 21 2021 12 11 ...

Page 277: ...ew ERAs 1 Display the list of ERAs see How to Display the List of ERAs on page 268 2 Select Updates The Mailing System connects to the Online Services server and downloads available ERAs 272 Page 272 Jun 21 2021 12 11 11 Options and Updates ...

Page 278: ...ate Updates The rate tables display all available rate tables that are currently installed in your mailing system and indicates with a check mark the active rate table Rate tables will automatically become active on their effective date For each rate table rate details part number expiration date rate option can be displayed To display the list of rate tables 1 As supervisor see How to Log in as S...

Page 279: ...elect the path Options and Updates Rate management The list of rate tables is displayed in the Rate management screen The tables are identified by the effective date of the rate 2 Select Updates The mailing system connects to the Online Services server and downloads available rates 274 Page 274 Jun 21 2021 12 11 11 Options and Updates ...

Page 280: ... PPI s The list of PPI s displays the PPI s that are installed in the Mailing System and indicates with a mark the default PPI How to Display the List of PPI s To display the list of PPI s 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Options and updates Update PPI The list of PPI s is displayed in the PPI management screen 275 Page 275 Jun 21 2021 ...

Page 281: ...the memory device to a USB port of the machine on your left hand side at the rear of the base see Connectors on page 23 3 Press OK The USB memory key content is displayed 4 Select a PPI to load into the machine an press OK The PPI list is updated with the new PPI To delete a PPI 1 Select the PPI to delete and press OK 2 Confirm deletion otherwise press The system updates the PPI list 276 Page 276 ...

Page 282: ...tridge Automatically 302 How to Clean the Cartridge Manually 284 How to Align the Cartridge 285 How to Process the Wiper 287 12 2 Filling and Adjusting the Feeder Sealer 288 How to Clean the Brushes and Sponge Sealer 303 How to Fill the Sealer Bottle 290 How to Adjust the Sealing Water Flow 291 How to Clean the Feeder Belts and Rollers 291 12 3 Maintenance Processes 293 How to Run the Registration...

Page 283: ......

Page 284: ...to provide a good printing quality The system performs cleaning automatically or on your request You can also clean the cartridge manually if the automatic cleaning is not sufficient The ink cartridge also has to be aligned How to Change the Ink Cartridge If after cleaning you still observe poor print quality streaked too light blurred etc or the system indicates the ink cartridge is out of ink it...

Page 285: ...t position Keep fingers away from the ink cartridge while it is moving to the replacement position 2 Press down on the back of the ink cartridge to disengage it 3 Lift out the old ink cartridge 280 Page 280 Jun 21 2021 12 11 12 Maintaining your Mailing System ...

Page 286: ...4 Remove the two plastic caps on the new ink cartridge The caps are removed 5 Remove the protective strips from the new ink cartridge 12 Maintaining your Mailing System 281 Page 281 Jun 21 2021 12 11 ...

Page 287: ...tomatically How to Display Ink Level and Cartridge Data Ink Cartridge Data includes information such as consumption and date installed To display the ink cartridge data as a User 1 As a user Press and select the path Cartridge Ink information The Ink information screen is displayed 282 Page 282 Jun 21 2021 12 11 12 Maintaining your Mailing System ...

Page 288: ...ayed How to Clean the Cartridge Automatically If the printing on envelopes or labels looks unclear or dirty in some way clean the cartridge to restore the print quality To clean the cartridge automatically as a User 1 As a user Press and select the path Cartridge Cleaning process The cleaning starts automatically To clean the cartridge automatically as Supervisor 12 Maintaining your Mailing System...

Page 289: ... How to Clean the Cartridge Manually If automatic cleaning is not sufficient you can clean the cartridge manually To clean the cartridge manually 1 Open the cover the ink cartridge moves to the replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position 284 Page 284 Jun 21 2021 12 11 12 Maintaining your Mailing System ...

Page 290: ...ean the heads with a soft damp cloth 5 Put the cartridge back in place Close the base cover How to Align the Cartridge After installing a new ink cartridge you should verify that the ink cartridge is aligned To align the cartridge 12 Maintaining your Mailing System 285 Page 285 Jun 21 2021 12 11 ...

Page 291: ...is displayed 2 Press Perform an imprint test and put a piece of paper in the mail transport The system prints a test pattern 3 Check the printed pattern and press the letter that corresponds to the straightest and complete vertical line 4 Press OK to validate 5 Repeat the previous step until lines F are aligned 286 Page 286 Jun 21 2021 12 11 12 Maintaining your Mailing System ...

Page 292: ...rmation please contact your Customer Service How to Process the Wiper 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Maintenance Cartridge Wiper Process 2 Open the cover and remove the cartridge 3 Press OK twice to start the carriage motor 4 Check wiper and clean if neccesary then press OK 5 Check cartridge is back in replacement position and press O...

Page 293: ... Feeder can seal envelopes while printing postage Move the selector at the front of the Feeder right or left to change the sealing mode Sealer OFF Sealer ON Do not insert envelopes already sealed in the Feeder when the Sealing Function is ON the envelopes could jam How to Clean the Brushes and Sponge Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING To clean the brushe...

Page 294: ... the brush and lift the complete brush holder assembly 4 Lift the metal retainer to remove the sponge Remember its direction 5 Clean the sponge and the brush 6 Re install the sponge and retainer 7 Put the brush back and push the release lever back down until it snaps into place 12 Maintaining your Mailing System 289 Page 289 Jun 21 2021 12 11 ...

Page 295: ...out of water the mailing process continues but the envelopes will not sealed properly To add water or sealing solution to the bottle 1 Remove the bottle from its base and turn it over 2 Unscrew the cap and fill the bottle with water up to the limit marks 3 Screw the cap back and put the bottle back into place 290 Page 290 Jun 21 2021 12 11 12 Maintaining your Mailing System ...

Page 296: ...Set the water flow using the back lever When standing in front of the feeder Push the lever towards the left hand side to increase the water level Push the lever towards the right hand side to decrease the water level How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers 12 Maintaining your Mailing System 291 Page 291 Jun 21 2021 12 11 ...

Page 297: ...bly without sealer with sealer 2 Clean the belts and or rollers with a damp cloth or 70 alcohol on a cotton applicator 3 Push down the upper drive assembly until it locks back into position and close the feeder cover 292 Page 292 Jun 21 2021 12 11 12 Maintaining your Mailing System ...

Page 298: ...act your Customer Service to change your information then you will be instructed to perform the update registration procedure To run the registration update 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Maintenance Processes A confirmation message is displayed 2 Press OK 3 Select Update registration 293 Page 293 Jun 21 2021 12 11 12 Maintaining your...

Page 299: ... Press OK to begin the procedure 5 Press OK to start the update registration transaction The message Transaction successfull is displayed 294 Page 294 Jun 21 2021 12 11 12 Maintaining your Mailing System ...

Page 300: ...esic code Please refer to User Guide for allowed values 7 Press OK 8 Enter the Geocode 9 Press OK The update registration procedure is finished 10 Press Finish to return to menu 12 Maintaining your Mailing System 295 Page 295 Jun 21 2021 12 11 ...

Page 301: ...remove the meter 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Maintenance Processes Remove base The Remove Base screen is displayed 2 Insert a USB key and press OK or press Next step to save your data on Online services 296 Page 296 Jun 21 2021 12 11 12 Maintaining your Mailing System ...

Page 302: ...3 Press OK when the process is complete The message Backup Customer Data Server call successful is displayed 12 Maintaining your Mailing System 297 Page 297 Jun 21 2021 12 11 ...

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Page 304: ...rtridge Automatically 302 How to Clean the Brushes and Sponge Sealer 303 How to Clear Mail Jammed in the Auto Feeder 306 How to Clear a Label Jammed in the Base 307 13 2 Diagnostics 309 How to Access Diagnostic Data 310 13 3 System Data 311 How to Display Software Data 311 How to Display Hardware Data 311 How to Display the Machine Counters 312 299 Page 299 Troubleshooting Jun 21 2021 12 11 ...

Page 305: ......

Page 306: ...mmed in the Base 1 Pull the release handle located underneath the base to lower the transport belts and wheels Hold the handle The release handle lowers the rollers to enable the user to clear any jams 2 Using your other hand remove the jammed envelopes 3 Release the jam release handle to put the transport belt and wheels back in position 301 Page 301 Jun 21 2021 12 11 13 Troubleshooting ...

Page 307: ...utomatically as a User 1 As a user Press and select the path Cartridge Cleaning process The cleaning starts automatically To clean the cartridge automatically as Supervisor 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Maintenance Cartridge Cleaning process The cleaning starts automatically 302 Page 302 Jun 21 2021 12 11 13 Troubleshooting ...

Page 308: ...RE CLEANING To clean the brushes and sponge of the feeder 1 Open the feeder and push the left of the upper blue release lever to raise the upper drive assembly 2 Pull up the brush release lever 3 Raise the brush and lift the complete brush holder assembly 13 Troubleshooting 303 Page 303 Jun 21 2021 12 11 ...

Page 309: ...a correct weight complete the following actions to correct the problem Display _g indicates a weighing error When this weighing error occurs on the home screen the Standard Weighing type is automatically selected if the Automatic Weight Detection is activated see How to Activate the Automatic Weight Detection on the WP on page 221 You have to check the weighing device as follows Actions Possible c...

Page 310: ...t of the package Example select Priority if the rate you had been using was First Class 3 Press lightly on the Weigh Platform to establish the weight and postage with the new rate You have placed a package on the platform that is too heavy for the rate selected 1 Remove the package and if possible weigh it on another scale 2 Use Manual Weight Entry mode to enter the weight and determine the postag...

Page 311: ...rly inserted onto the feed deck To clear mail jammed in the Auto Feeder 1 Open feeder cover 2 On model without sealer hold the two blue levers to raise the mail path guides and rollers On a feeder with sealer push down on the blue handle then lift up the drive assembly 3 If necessary pull up the brush release lever and remove the brush assembly 306 Page 306 Jun 21 2021 12 11 13 Troubleshooting ...

Page 312: ...push down the upper drive assembly to lock it 7 Close the cover How to Clear a Label Jammed in the Base Actions Possible causes Clear the label as indicated below A label is blocked in the Automatic Label Dispenser or in the transport mechanism of the system base To clear a label jammed in the Base 13 Troubleshooting 307 Page 307 Jun 21 2021 12 11 ...

Page 313: ...enser 2 Pull the release handle located underneath the base to lower the transport belts and wheels Hold the handle 3 Using your other hand remove the jammed label 4 Release the jam release handle to put the transport belt and wheels back into position 308 Page 308 Jun 21 2021 12 11 13 Troubleshooting ...

Page 314: ... No Sends a message to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Top doc Start print Cover Carriage Top Seal Sensors Status 2 Feeder main motor test Advanced Feeder 3 The screen displays successively a black bar without text then a text Display 4 Displays Key ok if the test is correct Keypad 5 Checks the two USB ports need USB keys USB por...

Page 315: ...og in as Supervisor on page 207 From the main menu select the path Maintenance Diagnostics 2 The system requires you press OK to start the diagnostic tests then displays the list of the tests 3 Select a test from the list displayed on the screen 310 Page 310 Jun 21 2021 12 11 13 Troubleshooting ...

Page 316: ...visor see How to Log in as Supervisor on page 207 From the main menu select the path Maintenance System info Software information 2 The system software data appears on the screen How to Display Hardware Data To display hardware data 311 Page 311 Jun 21 2021 12 11 13 Troubleshooting ...

Page 317: ...em hardware data appears on the screen How to Display the Machine Counters To display the data of the machine counters 1 As supervisor see How to Log in as Supervisor on page 207 From the main menu select the path Maintenance System info Counters 2 The system displays the data of the machine counters 312 Page 312 Jun 21 2021 12 11 13 Troubleshooting ...

Page 318: ...ontains the main specifications of your mailing system 14 1 Mail Specifications 315 14 2 General Specifications 317 14 3 Recommended Operating Conditions 318 14 4 System Specifications 319 313 Page 313 Specifications Jun 21 2021 12 11 ...

Page 319: ......

Page 320: ...the illustration is not on scale 127mm is also the minimum width for portrait mode This figure rises up to 160mm for envelopes that have the maximum height 228mm Envelopes Minimum envelope thickness 0 2mm Label dimensions pre cut and self adhesive Max width 40mm Max length 150mm 315 Page 315 Jun 21 2021 12 11 14 Specifications ...

Page 321: ...Max weight 900g Max height 10cm Max One piece at a time 12mm Max In a stack 8mm Max with sealing optional 8mm Envelope Stack Max height 10cm Envelope Thickness Max One piece at a time 12mm Max In a stack 8mm Max with sealing optional 8 mm 316 Page 316 Jun 21 2021 12 11 14 Specifications ...

Page 322: ... Auto Feeder with sealer 260mm x 350mm x 545mm Weight Base 10 kg Auto Feeder 6 5 kg Auto Feeder with sealer 8 3 kg Catch tray 1 2 Kg Power Frequency 50 Hz Max current rating full configuration 0 2 A Power supply 230 V 10 2 poles with EARTHED circuit up to standards NFC15 100 317 Page 317 Jun 21 2021 12 11 14 Specifications ...

Page 323: ... be operated in the following conditions Ambient temperature 10 C 40 C Temperature range 80 max without condensation Relative humidity Weighing accuracy To obtain the best weighing results use a solid and steady table Away from any doors Away from any fan 318 Page 318 Jun 21 2021 12 11 14 Specifications ...

Page 324: ...Specifications 14 4 Accounts The number of accounts you can create is set to 35 by default and can be raised optionally to 300 Operators Number of Operators 50 319 Page 319 Jun 21 2021 12 11 14 Specifications ...

Page 325: ...ridge 283 284 285 302 Catch Tray 13 14 317 Control Panel 13 14 37 108 Counter 19 35 89 176 177 Cover 15 309 credit 19 20 109 114 119 124 180 206 218 245 D Date 19 35 53 81 95 118 119 154 155 168 178 179 180 181 183 184 202 235 Date Advance 235 251 Daylight Savings Time 251 Diagnostics 193 309 Differential Weighing 45 74 75 77 255 E Energy Star 3 25 ERA 9 19 35 81 87 102 235 267 268 F Feeder 5 13 1...

Page 326: ...55 275 Print Offset 19 35 Processing Mail 205 PSD 9 107 251 296 R Rate Selection 20 70 rate tables 167 273 Rate Updates 193 Rate Wizard 70 Rear guide wall 13 14 Received 35 53 176 177 Remaining credit 19 108 reports 89 128 176 177 194 309 Rezero 223 Re zero 304 S Scale 51 79 304 315 Sensors 309 session 31 32 Side guide 13 14 Sleep 20 34 194 215 Slogan 19 35 81 84 97 193 194 235 238 262 263 267 Sta...

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Page 328: ...A0139556 B 22 06 2021 ...

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