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User Guide

IS-440

Mailing Systems

Summary of Contents for IS-440

Page 1: ...User Guide IS 440 Mailing Systems...

Page 2: ...mal Mail 39 3 4 Printing Incoming Mail with Received Mode 48 3 5 Running Pass through Mail 51 3 6 Settings Details 54 3 7 Advanced Operations 66 Money Operations 69 4 4 1 Overview 71 4 2 Managing Cred...

Page 3: ...Disabling Sounds 148 8 5 Display Settings 150 8 6 System Timeouts and Settings 152 8 7 High Value and Low Credit Warnings 155 8 8 Weighing Settings 156 8 9 Postage Imprint Default Settings 162 8 10 J...

Page 4: ...ming 209 11 2 Label Jamming 213 11 3 Weighing Problems 215 11 4 Diagnostics and System Data 216 Specifications 221 12 12 1 Mail Specifications 223 12 2 Recommended Operating Conditions 226 12 3 Genera...

Page 5: ...Page 4 TOC Jul 24 2023 02 42...

Page 6: ...out safety precautions and environmental recommendations to operate your equipment in the best possible conditions 1 1 What you will find in this Manual 3 1 2 Safety Requirements 5 How to Disconnect y...

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Page 8: ...s as a user or set up accounts and control access to the Mailing System as the supervisor Section 6 Reports How you can generate and print out reports for the Mailing System usage credit usage account...

Page 9: ...om an action you may perform NOTE remark that explains different scenarios or situations TIP advice to help save you time when processing your mail Glossary This manual uses the acronyms listed below...

Page 10: ...se of liquid spillage disconnect the power cord from the outlet and proceed with cleaning Use an outlet located near the system that is easily accessible Do not route the power cord between pieces of...

Page 11: ...tion and treatment processes of these machines CE compliance Products presented in this guide conform to requirements of applicable directives For more details refer to Declaration Of Conformity avail...

Page 12: ...onal injury and damaging components When lifting covers wait for all parts to stop moving before placing hands near the feeder path or printhead To prevent overheating do not block the ventilation ope...

Page 13: ...ere may be a risk of electrical shock from lightning Do not install telephone jacks or LAN connectors in a wet location Disconnect the telephone or LAN cable from the wall before moving your system To...

Page 14: ...5 Only unplug the power cord when the Mailing System is in OFF mode or Sleep mode to avoid keeping the ink cartridge in an unprotected position where the ink may dry out and become unusable 2 Unplug t...

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Page 16: ...ection 2 1 System Layout 13 2 2 Accessories 15 2 3 Control Panel Features 18 2 4 Connections 21 2 5 Power Management 24 How to Turn the Mailing System to Sleep Mode 25 How to Turn the Mailing System t...

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Page 18: ...rints envelopes or labels and controls the Mailing System Base Awake sleep button of your Mailing System Awake Sleep button Allows you to control the Mailing System Control Panel Use this slot to stor...

Page 19: ...y seals mail when the function is activated Sealer Bottle if installed Lift by front side to open Cover Prints the postal imprint on envelopes Ink Cartridge Postage meter Stores postage credit and tra...

Page 20: ...table below Keyboard use NAVIGATION KEYS Validates the current screen Enter OK Deletes the last character or digit in an entry field Backspace Clear Deletes the next character or digit in an entry fie...

Page 21: ...lows you to Exactly position the cursor in an entry field Select a part of the content of an entry field Report Printer option A USB printer can be directly connected to the mailing system for printin...

Page 22: ...Barcode Scanner option This scanner is used To identify accounts through barcodes 2 Meet Your Mailing System 17 Page 17 Jul 24 2023 02 42...

Page 23: ...unter to zero This is the starting point for batch data reports Item Counter Reset When displayed indicates that the Mailing System will print a label Label Indicator Indicates unread messages in mess...

Page 24: ...creens Imprint Configuration Opens the weighing type selection menu Standard Weighing Differential Weighing Weighing Type KEYPAD Allows the entry of alpha or numeric values accounts or other set up in...

Page 25: ...times in a row Modem settings Custom text Alpha numeric Key 1 1 1 1 2ABC 2ABC 2ABCabc 2 3D 3DEF 3DEFdef 3 4 4GHI 4GHIghi 4 5 5JKL 5JKLjkl 5 6 6MNO 6MNOmno 6 7 7PQRS 7PQRSpqrs 7 8 8TUV 8TUVtuv 8 9 9WX...

Page 26: ...er or a USB memory key Base Connectors To wall socket Power Connector To Weighing Platform s COM2 3 To Auto Feeder COM1 For connecting to customer network for loading credit and Online Services LAN Po...

Page 27: ...Connection Diagram Detail of connections without optional sealer with sealer 22 Page 22 Jul 24 2023 02 42 2 Meet Your Mailing System...

Page 28: ...Services LAN Port To connect to the phone network with the phone cable USB Modem To connect to a phone wall socket analog telephone line Telephone Cable To connect to online service source Phone wall...

Page 29: ...is an Energy Star qualified Mailing System that automatically goes into a low power Sleep mode after a period of inactivity Spending a large portion of time in low power mode not only saves energy bu...

Page 30: ...machine OFF Mode To turn OFF your system you can use the ON OFF button located on the right side of the Base How to Turn the Mailing System to OFF Mode 1 Turn your system to Sleep Mode see How to Turn...

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Page 32: ...4 3 4 Printing Incoming Mail with Received Mode 48 How to Set Received Mode printing 48 How to Process Received Mail 50 3 5 Running Pass through Mail 51 How to Set Pass through Mail processing 51 How...

Page 33: ......

Page 34: ...Imprint Configuration Menu that allows you to set imprint parameters To directly gain access to the Configuration Menu of the Type of imprint press Shortcut Key on the Control Panel Your system has si...

Page 35: ...Slogan optional Print offset optional Print counter optional Pass through Running Pass through Mail on page 51 Sealing only using optional feeder with sealer Turn sealer on Pass through Running Pass t...

Page 36: ...ic feeder Using the Feeder on page 37 Sorting Mail by Type and Task To save time sort your mail in groups that have similar characteristics This will prevent you from changing imprint settings too oft...

Page 37: ...Your System and Starting a Work Session Turning the system on automatically starts a work session on the Mailing System At start up depending on specific supervisor settings The access to the system...

Page 38: ...1 Press to wake up the system The system may display one of the following screens Home Screen Normal Login Screen Account Screen 3 Processing Mail 33 Page 33 Jul 24 2023 02 42...

Page 39: ...ession starts To find an account Find your account quicker instead of using up and down arrows type the account number or use a barcode scanner optional To type letters instead of figures using the ke...

Page 40: ...nt Once you are logged in as user 1 Either Press and select the path Imprint Press or The Imprint screen is displayed 2 Select Imprint type The Type of imprint screen is displayed 3 Select the type of...

Page 41: ...How to Fill the Sealer Bottle on page 198 Is the sealing moistening device properly filled if installed Before laying envelope s on the weighing platform your home screen should display 0 g If _ g is...

Page 42: ...eder Feeding a stack of mail pieces 1 Fan the envelopes to separate them 2 Bevel the edge of the stack 3 Place the envelopes in the hopper their upper edge resting against the rear guide 4 Adjust the...

Page 43: ...e this setting if several thin envelopes pass at one time through the feeder or if thick envelopes are blocked at the entrance of the mail path 1 Open Feeder Cover 2 Change lever position 1 for thin e...

Page 44: ...to process your mail As mail requirements differ from day to day some of the settings may not be necessary or their order may vary You must begin with selecting the Type of imprint to gain access to...

Page 45: ...ange the type of imprint select Imprint type and then select Normal in the Type of imprint screen For more details see How to Change the Current Type of Imprint on page 35 To select an option in the s...

Page 46: ...select a text or None in the Text list screen For more details see How to Add or Cancel a Text on the Imprint on page 61 Press to return to the home screen 4 Select a rate Press to open the Rate selec...

Page 47: ...g type screen For more details see How to Change the Weighing Type on page 59 You can also apply the optional setting s 1 Move the imprint away from the envelope edge for thick envelopes see How to Mo...

Page 48: ...eighing Platform For more details see Zeroing the Weighing Platform on page 157 3 Once you are on the home screen with postage value is zero then you press The screen is diplayed with AddMode 4 Insert...

Page 49: ...in the Weighing Type zone of the screen If you need to change the current account before applying postage on account enabled configurations see How to Change Account on page 54 How to Process Normal...

Page 50: ...y and put stack aside to let envelopes dry If you want to print several identical labels 1 Press and enter the number of labels Make sure there is enough labels are available in the label dispenser se...

Page 51: ...object from the Weighing Platform the Mailing System will ask if you want to print it You can answer Yes or No In optional mode Differential Weighing Automatic Label From the Normal home screen 1 Plac...

Page 52: ...piece of mail To quit the process at any time press When you remove the last object from the Weighing Platform the Mailing System will ask if you want to print it You can answer Yes or No 3 Processin...

Page 53: ...below outlines steps required to imprint incoming mail You must begin with selecting the Type of imprint to gain access to the corresponding parameters and be able to run mail Make sure you have comp...

Page 54: ...Received Add slogan custom text to the imprint Active the Print counter Select the option to change The buttons indicate the current status of the options The screen indicates the current status of t...

Page 55: ...page 48 How to Process Received Mail On the Received home screen 1 Press System motors start running 2 Insert the mail piece into the mail path against the rear guide wall side to be printed facing u...

Page 56: ...processing The procedure below outlines steps required to process mail You must begin with selecting the Type of imprint to gain access to the corresponding parameters and be able to run mail Make sur...

Page 57: ...en For more details see How to Change the Current Type of Imprint on page 35 To select an option in the screen use related keys located on the right hand side of the display 3 Press to return to the h...

Page 58: ...l Pass through Mail 1 Press System motors start running 2 Insert the mail piece s into the mail path against the rear guide wall side to be printed facing upwards see How to Use the Feeder on page 37...

Page 59: ...s 1 As a user Press and select the path Change Account The list of accounts that are available is displayed 2 Select the account you want to use and press OK 3 Press to return to the home screen The c...

Page 60: ...rate selection screen Using the rate wizard that asks you to choose all the rate parameters class destination format in complete lists of options Using a list of the last 10 selected rates from the ra...

Page 61: ...es that will guide you through the rate selection process of all types of mail Rate Wizard screens Selecting a Mail Class All Rate Mail Classes loaded in the system are displayed in the list Selecting...

Page 62: ...ling system start Select the method For weighing Standard Weighing Items one by one Differential Weighing Items stacked on the Weighing Platform Standard Weighing Differential Weighing Automatic Label...

Page 63: ...th The Mailing System calculates the postage and prints the mail piece automatically You can leave all the mail pieces in a tray on the Weighing Platform the Mailing System will ask you to confirm pri...

Page 64: ...s actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated 2 Select the weighing type If you select the option Diffe...

Page 65: ...from the right edge of the envelope See also How to Change the Current Type of Imprint on page 35 Type of Process and Type of Imprint on page 29 Navigating in the Imprint Settings When you have selec...

Page 66: ...Select text screen is displayed 3 Select the desired text in the list or select None for printing no text The icon indicates the current selection 4 Press OK to validate your selection The Imprint scr...

Page 67: ...Slogan The Select Slogan screen is displayed 3 Select the slogan in the list or select None for printing no slogan The icon indicates the current selection 4 Press OK to validate your selection The Im...

Page 68: ...with rounded edges 1 Imprint printing offset How to Move the Imprint Print Offset To add an offset to the imprint position 1 As a user Press and select the path Batch settings Print offset The Print o...

Page 69: ...ettings are stored in a single memory Just press the job memory key instead of multiple keystrokes to select all the required elements See also To prepare job memories as supervisor see Job Memories o...

Page 70: ...g postage or for seal only usage Move the selector at the front of the Feeder right or left to change the sealing mode Sealer OFF Sealer ON Do not insert envelopes already sealed in the Feeder when th...

Page 71: ...ss Using Batch Counters Batch counters allow you to track and report pieces items and postage value since the last counter reset To produce reports associated to counters see Reports on page 103 How t...

Page 72: ...s How to Count Mail pieces by Weighing To count mail pieces by weighing 1 As a user Press and select the path Piece Counting 2 Place 10 items on the Weigh Platform and press OK 3 Put the complete stac...

Page 73: ...enser 1 Stack the labels and insert them in the dispenser face to print on the right hand side and peel off tab on the top 2 Push the block of labels down until you feel the label click into position...

Page 74: ...em to allow postage operations 4 1 Overview 71 4 2 Managing Credit 72 How to Check the Meter Credit 72 How to Add Credit to the Meter 73 4 3 Unlocking the Meter Postal Inspection 75 How to Unlock the...

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Page 76: ...d see Connection Settings on page 168 Managing Credit As a user you can carry out the following operations dealing with credit in your Mailing System Check the available credit in the Meter Add credit...

Page 77: ...ontinuously displayed at the bottom of the home screen see Control Panel Features on page 18 You can also use the procedure below How to Check the Meter Credit To check available credit 1 Either Press...

Page 78: ...to the Meter 1 Either Press and select the path My Credit Press or 2 Select Credit The Credit Screen is displayed 3 Enter the amount of postage to add using the keypad use C to clear a digit press C...

Page 79: ...postal account balance In the case of a communication error the amount previously entered cannot be changed Check connection settings see Connection Settings on page 168 6 If you want to print the re...

Page 80: ...you begin Either a LAN cable or modem and phone line must be plugged in to your mailing system for the lockout to be successfully cleared To unlock the Meter and manually connect to the Postal Servic...

Page 81: ...or example that the network will be available at this time How to Check the Date of the Next Call To display the date of the next server call 1 Either Press and select the path My Credit Press or The...

Page 82: ...Selecting an Account Mode 87 How to Display and Change the Account Mode 87 5 5 Managing Accounts 88 How to Create an Account 90 How to View Edit Account Information 91 How to Activate Deactivate an Ac...

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Page 84: ...the Mailing System is a convenient way to monitor track and control postage expenses by for example associating accounts to departments in your organization Marketing Sales etc or to different compan...

Page 85: ...your credit The different access control policies you can implement as the supervisor are No PIN code unlimited access Shared System PIN Code users enter a PIN code to access the system Operator PIN...

Page 86: ...de options available and the function of each option on the user and supervisor points of view Action required to access the system Function Account mode Unlimited access to the system No items tracki...

Page 87: ...tem self service type This is the default mode in your Mailing System Implementing No account Follow the procedure How to Display and Change the Account Mode on page 87 and select the No Account mode...

Page 88: ...ccount with access control 1 Follow the procedure How to Display and Change the Account Mode on page 87 and select the No accounts with access control mode 2 Enter the 6 alphanumeric characters shared...

Page 89: ...to Log in as Supervisor on page 144 Press and select the path Account Management Change machine PIN code The Change machine PIN code screen is displayed 2 Enter the new PIN code and press OK 84 Page 8...

Page 90: ...low the steps outlined in How to Display and Change the Account Mode on page 87 and select the Account Mode 2 Create accounts as indicated in How to Create an Account on page 90 When you activate the...

Page 91: ...you wish to implement see How to Create an Account on page 90 3 Create the Operator PIN codes you wish to implement see How to Create an Operator on page 97 At the same time assign accounts to the ope...

Page 92: ...visor on page 144 Press and select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 3...

Page 93: ...Account on page 85 or Setting up Account with Access Control on page 86 Account Information Number of accounts The number of accounts you can create is set to 100 by default and can be increased to 3...

Page 94: ...created However the account can be deleted 30 Alphanumeric Characters Number Name of the account Two accounts cannot have the same name 32 Alphanumeric Characters Name Only active accounts are visibl...

Page 95: ...of accounts See Importing Exporting Account Lists on page 94 See also Account Information on page 88 Creating Accounts How to Create an Account To create an account activate the mode Account See How...

Page 96: ...m the creation of the account Editing Accounts Use the following steps to modify an account name or account status The account number cannot be edited once it is created How to View Edit Account Infor...

Page 97: ...Edit Modify 4 Select each parameter and change it using the keypad use key C to clear characters and then press OK The Account modification summary screen is displayed 5 Press OK to accept the changes...

Page 98: ...K on the Account modification summary If an account is deactivated it is no longer visible to the operator Deleting Accounts You may need to delete an account How to Delete an Account To delete an Acc...

Page 99: ...ou can export an account list as a CSV file for use as back up or to modify it to create new accounts How to Export an Account List To export an account list on a USB memory key 1 As the supervisor se...

Page 100: ...fore re importing it into the Mailing System See also Maximum number of accounts Account Information on page 88 How to Import Accounts To import accounts from a CSV file 1 As the supervisor see How to...

Page 101: ...erator Options The following options must be specified when creating operators Description Format Option Operator PIN code Two Operators cannot have the same PIN code 4 digits PIN code Operator name T...

Page 102: ...to create an operator you must first set up an Account with Access Control in Account Mode Management mode How to Create an Operator To create an Operator 1 As the supervisor see How to Log in as Supe...

Page 103: ...ect the accounts that the operator will be allowed to use You can complete this step later see How to Assign Accounts to an Operator on page 100 6 Press OK The Operator creation summary screen is disp...

Page 104: ...select Edit Del 4 Select Edit Modify The Edit Modify screen is displayed 5 Change the operator options as needed and press OK to display the Operator modification summary screen Use key C to clear ch...

Page 105: ...tors The ability to select the status of an operator allows you to create as many operators as you need in advance Users cannot use deactivated operator PIN codes for new operators How to Activate Dea...

Page 106: ...rator To delete an Operator 1 Perform procedure How to Modify an Existing Operator on page 99 2 Select Delete instead of Edit Modify The Delete confirmation screen is displayed 3 Press OK to delete th...

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Page 108: ...a Report as Supervisor 109 6 3 Counter Data 110 6 4 Postage Data 112 How to Begin a new Statement of Mailing Report 116 6 5 Credit Data 117 6 6 Account Data 121 How to Generate the Account Report 121...

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Page 110: ...orts List of Reports Output on L label or envelope S screen P USB printer F USB memory key Page Output Devices Report description Report name COUNTER DATA Batch Data Report on page 110 SP Batch Counte...

Page 111: ...ister value Ascending Register value Control Total value Item Counter value ITEMS REGISTER is only non zero items Registers Report ACCOUNT DATA Account Report on page 121 PF List of accounts in the sy...

Page 112: ...n Report on page 127 L IP configuration settings IP Configuration Report Proxy Configuration Report on page 128 L Proxy configuration settings Proxy Configuration Report Server connection history on p...

Page 113: ...is displayed 3 Select the report type and press OK 4 Depending on the report type the system may ask for preferences such as Period of time targeted begin date end date Desired account etc Select or t...

Page 114: ...generate a Report 1 As the supervisor see How to Log in as Supervisor on page 144 Press and select the path Reports 2 Resume with the steps outlined in How to Generate a Report as a User on page 108...

Page 115: ...going mail batch counter Output Screen USB printer Content Comments Fields Begin Date of last reset End Current date Period On printed report only Die number Number of items without 0 00 items Total v...

Page 116: ...view incoming mail batch counter Output Screen USB printer Content Comments Fields Begin Date of the last reset End Current date Period Number of items Incoming Mail After issuing reports like Batch D...

Page 117: ...nd date of the report The default End date is then 31 days later You can specify another End date but maximum is Begin date 31 days Default period Begin 1st day of the current month End Current day Ou...

Page 118: ...report Use the selection of month and year Default period Begin Current month of the previous year End Current month Output Screen USB printer USB memory key This will generate the request report Cont...

Page 119: ...r authenticity Once processing mail batches is finished you can access to the following functions for handling the current Statement of mailing report Display the current Statement of mailing report P...

Page 120: ...er The date on which the report is generated Mailing Date The postcode of the post office Mailing Postcode Only if printed on label Die Number Total postage printed by the system Total amount Postage...

Page 121: ...begin a new one and end the current one or just continue building the current one 2 If you select Print report The current Statement of Mailing report is printed normally 3 If you select New report A...

Page 122: ...elds Printed report only Current date and time Printed report only Meter status Printed report only Die number Total postage printed by the system Credit used ascending Postage available in the system...

Page 123: ...od Begin Current date 6 months End Current date On printed report only Die number Represents the new total amount available in the machine For each postage download performed Download date time Credit...

Page 124: ...Content 6 Reports 119 Page 119 Jul 24 2023 02 42...

Page 125: ...te time Descending Register value Ascending Register value Control Total value Item Counter value ITEMS REGISTER is only non zero items Requirements This report is available as a user or supervisor Ou...

Page 126: ...trol Output Printer USB memory key Content Data For each account Account number Account name Pin Code if Account with access control is activated Status How to Generate the Account Report To generate...

Page 127: ...de has to be Account or Account with Access Control You have to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current...

Page 128: ...Account with Access Control You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End Current date Output USB printer USB memory key Content C...

Page 129: ...r name PIN code Status Activated Deactivated Active account assigned status if there is at least one active account assigned to the operator the value is Yes otherwise the value is No How to Generate...

Page 130: ...Imprint default settings Default Text Default Slogan Default Rate Date advance parameters Credit settings High value Low Credit Connections settings System settings including for example MMI settings...

Page 131: ...the base error BAS XX YYY XX is a 2 digit number YYY is a 3 digit number Code Date when error occurred Date Number of imprints when this error occurred Cycles See also Generating a Report on page 108...

Page 132: ...ate Number of imprints when this error occurred Cycles See also Generating a Report on page 108 IP Configuration Report Requirements To generate this report You must be logged in as Supervisor The mai...

Page 133: ...roxy Configuration Report Requirements To generate this report you must be logged in as a supervisor Output The Proxy Configuration report output is Label How to Generate a Proxy Configuration Report...

Page 134: ...ort you must be logged in as the supervisor Output Screen USB memory device Content Comments Fields Date and time of the start of the connection Server identification Call Reason Access medium When th...

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Page 136: ...up online 7 1 Online Services Overview 133 7 2 Connecting to Online Services 134 How to Call Online Services Manually as a User 135 How to Call Online Services Manually as Supervisor 135 How to Test t...

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Page 138: ...to your Mailing System see Options and Updates on page 173 Ink alerts never run out of ink again The online server monitors your mailing machine ink supply and e mails an alert notification when it is...

Page 139: ...lly connects when it s time to re order ink supplies It is strongly recommended that you leave the Mailing System turned on in sleep mode and connected to a live analog telephone line or network durin...

Page 140: ...a generic call 1 As the supervisor see How to Log in as Supervisor on page 144 Press and select the path Online services Generic call The Mailing System connects to the server and downloads the avail...

Page 141: ...can be contacted Test server Establishes a connection and tests the communication dialog with the server This test indicates that transactions can be held normally Test server is a bandwidth test and...

Page 142: ...est server 2 Or as supervisor see How to Log in as Supervisor on page 144 Press and select the path Online Services Test server The call process starts and displays its sequence of operations on the s...

Page 143: ...uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional See Activating New Options on page 179 How to Upload Report Data to the Online Services Server...

Page 144: ...ction ensures that the latest postal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rat...

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Page 146: ...ow to Change the Beeps by Default 149 8 5 Display Settings 150 How to Adjust the Display Contrast 150 How to Change the Display Contrast by Default 151 8 6 System Timeouts and Settings 152 How to Adju...

Page 147: ...How to Create a Job Memory 166 How to Edit Modify a Job Memory 167 How to Delete a Job Memory 167 8 11 Connection Settings 168 How to Set the Postal Online Services Connection 168 How to Set the Anal...

Page 148: ...ng error beeps Supervisor Settings Your Mailing System has one supervisor PIN code that allows you to configure the default settings and perform other functions such as managing accounts and access ri...

Page 149: ...t possible while logged in as supervisor How to Log in as Supervisor To log in as Supervisor when you are already logged in as a user 1 As a user Press and select the path Supervisor The Login screen...

Page 150: ...u must exit the supervisor Mode before you can begin to print postage How to Exit the Supervisor Mode To exit the supervisor mode 1 As supervisor Press The system will go into Sleep mode and superviso...

Page 151: ...w to Change the Display Language To change the current display language 1 As a user Press and select the path Preferences Language 2 Select the language you want to use 3 Press OK to validate This use...

Page 152: ...Default To change the user language by default 1 As the supervisor see How to Log in as Supervisor on page 144 Press and select the path Default User Settings Default User Preferences Language 2 Sele...

Page 153: ...isable the Beeps To enable or disable the beeps 1 As a user Press and select the path Preferences Sounds 2 Select Key beep ON OFF and or Beep on error ON OFF to enable disable the sounds 3 Press OK to...

Page 154: ...sounds by default 1 As the supervisor see How to Log in as Supervisor on page 144 Press and select the path Default user settings Default user preferences Sounds 2 Select Key beep ON OFF and or Beep o...

Page 155: ...To adjust the display contrast 1 As a user Press and select the path Preferences Contrast 2 Use the 1 or 2 keys to increase or decrease the contrast The display updates to the new setting 3 Press OK t...

Page 156: ...ee How to Log in as Supervisor on page 144 Press and select the path Default user settings Default user preferences Contrast 2 Use the 1 or 2 keys to increase or decrease the contrast The display upda...

Page 157: ...stops Start The period of time the system waits for the next envelope after printing Once this timeout is reached the system will stop Stop Period of inactivity after which the system automatically s...

Page 158: ...ect each field and specify the length of each the timeout Use C to clear digits Use the C key to clear old settings then enter a new value 3 Press OK to exit This is a user setting that only lasts as...

Page 159: ...144 Press and select the path Default user settings Timeout settings The Timeout setting screen is displayed 2 Select each field and specify the length of each the timeout Use the C key to clear old...

Page 160: ...e How to Log in as Supervisor on page 144 Press and select the path Default user settings Base settings High value 2 Enter the high value warning amount or press C and enter 0 to disable the warning f...

Page 161: ...setting defines both the weighing device and the weighing type that are selected by default when a user starts the mailing process see Choosing a Weighing Type on page 57 To change the default weighin...

Page 162: ...tform as a user 1 As a user Press and select the path Batch Settings Reset WP 2 Remove all items from the Weighing Platform 3 Press OK to reset the Weighing Platform 4 Press OK when Weighing Platform...

Page 163: ...ing Platform 4 Press OK when Weighing Platform reset successfully How to Tare the Weighing Platform as Supervisor To tare the Weighing Platform 1 As the supervisor see How to Log in as Supervisor on p...

Page 164: ...O code modifies the weight values the Mailing System calculates Make sure you enter the correct GEO Code to ensure your weights are accurate How to Change the GEO Code To change the GEO code 1 As the...

Page 165: ...Geodesic map 160 Page 160 Jul 24 2023 02 42 8 Configuring your Mailing System...

Page 166: ...Geodesic codes 8 Configuring your Mailing System 161 Page 161 Jul 24 2023 02 42...

Page 167: ...te Text Slogan On list screens a mark indicates the default parameter Changing the Default Rate Use the procedure below to change the rate the machine activates at start up How to Change the Default R...

Page 168: ...see How to Log in as Supervisor on page 144 Press and select the path Default user settings Default imprint parameters Text 2 Select the Default text from the list 3 Press OK to validate See also Man...

Page 169: ...s Slogan 2 Select the default slogan from the list or None for no slogan 3 Press OK to validate See also Managing Slogan on page 182 You can order custom Slogans Please contact Quadient Customer Servi...

Page 170: ...ffset 1 As the supervisor see How to Log in as Supervisor on page 144 Press and select the path Default user settings Base settings Print offset 2 Set the Default from a position list 3 Press OK to va...

Page 171: ...t of a Normal imprint job memory Text Slogan Rate Imprint settings Account number if any Account setting Managing Job Memories How to Create a Job Memory To create a job memory 1 As the supervisor see...

Page 172: ...list displayed on the screen 3 Press OK to validate 4 Select the menu path Edit The Job memory modification screen is displayed 5 Use the arrows to select the preferences then press OK to modify the...

Page 173: ...physically connect a modem or the LAN to the base see Connection Diagram on page 22 How to Set the Postal Online Services Connection To set the postal Online Services connection 1 As the supervisor s...

Page 174: ...perations on page 69 Make sure the telephone line is selected see How to Set the Postal Online Services Connection on page 168 How to Set the Analog Modem Parameters To set the parameters of the modem...

Page 175: ...Log in as Supervisor on page 144 Press and select the path Communication settings LAN settings The LAN configuration menu is displayed 2 Select Auto to automatically configure the LAN recommended Othe...

Page 176: ...te make sure the connection to the Postal Services is available See How to Set the Postal Online Services Connection on page 168 How to Check the Machine Time and Date To check the current time and da...

Page 177: ......

Page 178: ...ges as a User 177 How to Delete Messages as Supervisor 177 9 3 Managing Options 178 How to Display the Options 178 How to Load New Options 179 9 4 Managing Custom Text Messages 180 How to Display the...

Page 179: ......

Page 180: ...oading custom Slogans To update your Mailing System s operating system see Online Services on page 131 The operations above are available through the supervisor menu Options and Updates How to Access...

Page 181: ...Read Messages as a User 1 As a user Press and select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Delete message to erase the message after you h...

Page 182: ...3 Select Delete message to erase the message How to Delete Messages as Supervisor 1 As the supervisor see How to Log in as Supervisor on page 144 Press and select the path Mailbox The Mailbox screen...

Page 183: ...ormation about the options you can add to your Mailing System please contact customer service How to Display the Options To display the option list 1 As the supervisor see How to Log in as Supervisor...

Page 184: ...New Options To activate an option that is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a telephone line or network see Connections on page 21 a...

Page 185: ...How to Change the Default Text on page 163 The List of Custom Text Messages The list of text displays the messages you have created and indicates with a check mark the default text if any How to Disp...

Page 186: ...Message To modify or delete text 1 Display the list of text See How to Display the List of Text Messages on page 180 2 Select a message and press OK The Text setting screen is displayed To edit the c...

Page 187: ...ser See How to Load New Options on page 179 Displaying the List of Slogans The list of slogans includes the slogans that are installed in the Mailing System and indicates with a check mark the activat...

Page 188: ...isplay the List of Slogans on page 182 2 Select the slogan and press OK The Slogan setting menu is displayed To change the name of the slogan 1 Select Edit 2 Change the slogan name using the keypad an...

Page 189: ...oad New Slogans To download new slogans 1 Display the list of slogans see How to Display the List of Slogans on page 182 2 Select Check for updates The Mailing System connects to the Online Services s...

Page 190: ...te tables display all available rate tables that are currently installed in your Mailing System and indicates with a check mark the active rate table Rate tables will automatically become active on th...

Page 191: ...load New Postal Rates To download new rates 1 Display the list of rate tables see How to Check your Rate Updates on page 185 above 2 Select Check for updates The Mailing System connects to the Online...

Page 192: ...ser 193 How to Clean the Print Heads Automatically as Supervisor 193 How to Implement Wiper Process 194 How to Clean the Print Heads Manually 195 How to Change the Ink Cartridge 196 10 2 Filling and A...

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Page 194: ...manually if the automatic cleaning is not sufficient The ink cartridge also contains two print heads that have to be aligned If you observe poor print quality streaked too light blurred etc see Clean...

Page 195: ...t First used date Also check the Best before date on the cartridge box After this date the cartridge warranty is void How to Display Ink Level and Cartridge Data as a User To display the ink cartridge...

Page 196: ...nance Cartridge Ink information The Ink information screen is displayed Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints...

Page 197: ...f paper in the mail transport The system prints a test pattern The Headset Alignment screen is displayed 3 Check the printed pattern and press the letter that corresponds to the straightest and comple...

Page 198: ...cally as a User To clean the print heads automatically 1 As a user Press and select the path Cartridge Cleaning Process The cleaning starts automatically How to Clean the Print Heads Automatically as...

Page 199: ...tenance Cartridge Wiper Process 2 Open the cover and remove the headset 3 Press OK twice to start the carriage motor 4 Check wiper and clean if necessary then press OK 5 Check headset is back in repla...

Page 200: ...e How to Change the Ink Cartridge on page 196 3 Clean the heads with a soft damp cloth 4 Put the cartridge back in place 5 Close the base cover Changing the Ink Cartridge The Power cord must be plugge...

Page 201: ...p fingers away from the ink cartridge while it is moving to the replacement position 2 Press down on the back of the ink cartridge to disengage it 3 Lift out the old ink cartridge 4 Remove the protect...

Page 202: ...w ink cartridge and then push it forward until you hear the click 6 Close the cover The alignment process of the printing heads starts automatically 10 Maintaining your Mailing System 197 Page 197 Jul...

Page 203: ...water or sealing solution to the bottle 1 Remove the bottle from its base and turn it over 2 Unscrew the cap and fill the bottle with water up to the limit marks 3 Screw the cap back and put the bottl...

Page 204: ...e water flow using the back lever When standing in front of the feeder Push the lever towards the left hand side to increase the water level Push the lever towards the right hand side to decrease the...

Page 205: ...ushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING How to Clean the Brushes and Sponge Sealer To clean the brushes and sponge of the feeder 1 Open t...

Page 206: ...rection 5 Clean the sponge and the brush 6 Re install the sponge and retainer in the same direction 7 Put the brush back and push the release lever back down until it snaps into place 8 Push down on t...

Page 207: ...2 Clean the belts and or rollers with a damp cloth or 70 alcohol on a cotton applicator 3 Push down the upper drive assembly until it locks back into position and close the feeder cover Cleaning Mail...

Page 208: ...th Sensors To clean the mail path sensors 1 Use a damp cloth or 70 alcohol on a cotton applicator 2 Allow the parts to dry and close all covers and assemblies 10 Maintaining your Mailing System 203 Pa...

Page 209: ...y 2 Withdraw the Meter Remove Meter from service Requires a password from Customer Services to perform 3 Update Registration This procedure is used if you have changed your address Contact your Custom...

Page 210: ...t Update registration 4 Press OK to begin the procedure update registration postal services 5 Press OK to start the connection to postal services The Transaction successful message is displayed 6 Pres...

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Page 212: ...il Jammed in the Auto Feeder 211 11 2 Label Jamming 213 How to Clear a Label Jammed in the Base 213 11 3 Weighing Problems 215 11 4 Diagnostics and System Data 216 How to Access Diagnostic Data 217 Ho...

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Page 214: ...r on page 37 Mail piece is too thick Mail size is incorrect Envelopes are not properly stacked on the feeder platform How to Clear Mail Jammed in the Base To clear mail jammed in the Base 1 Pull the r...

Page 215: ...thick Mail size is incorrect Too many envelopes are on the feed deck Envelopes are not properly inserted onto the feed deck Actions Possible causes 1 Feed sealed envelopes with sealing OFF 2 Check tha...

Page 216: ...2 On model without sealer hold the two blue levers to raise the mail path guides and rollers On a feeder with sealer push down on the blue handle then lift up the drive assembly 3 If necessary pull up...

Page 217: ...applicable reinstall the brush assembly and push the release lever until it snaps into place 6 On model with sealer push down the upper drive assembly to lock it 7 Close the cover 212 Page 212 Jul 24...

Page 218: ...stem base How to Clear a Label Jammed in the Base To clear a label jammed in the Base 1 Remove all labels from the dispenser Check that there is not label stuck in the bottom of the dispenser 2 Pull t...

Page 219: ...4 Release the jam release handle to put the transport belt and wheels back into position 214 Page 214 Jul 24 2023 02 42 11 Troubleshooting...

Page 220: ...zero the Weighing Platform see Weighing Settings on page 156 Something is touching or laying on the Weighing Platform See the weighing platform zeroing procedures in Weighing Settings on page 156 The...

Page 221: ...Comments Diagnostic No Sends a message to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Top doc Start print Cover Carriage Top Seal Sensors Statu...

Page 222: ...How to Log in as Supervisor on page 144 Press and select the path Maintenance Diagnostics 2 The system requires you press OK to start the diagnostic tests then displays the list of tests 3 Select a te...

Page 223: ...splay Software Data To display Software Data 1 As the supervisor see How to Log in as Supervisor on page 144 Press and select the path Maintenance System info Software information 2 The system softwar...

Page 224: ...ed list in a table with for each error The Code of the event The Date where appends the event The Cycles count when the event occurred The Description The Category 5 Note the Code and refer to your cu...

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Page 226: ...e main specifications of your Mailing System 12 1 Mail Specifications 223 12 2 Recommended Operating Conditions 226 12 3 General Mailing Systems Specifications 227 12 4 Operating Specifications 228 22...

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Page 228: ...cations 12 1 Envelope Dimensions Your Mailing System can handle the envelope flap sizes as illustrated below note the illustration is not to scale Dimensions in mm 223 Page 223 Jul 24 2023 02 42 12 Sp...

Page 229: ...mm Min length 150 mm We advised you to store labels in a room with less than 50 relative humidity With the Feeder The feeder cannot process nested envelopes Weight range These weights apply to a sing...

Page 230: ...Max height Envelope Thickness Max 12 mm 8 mm One piece at a time In a stack 8mm Max with sealing optional Additional information See also How to Use the Feeder on page 37 12 Specifications 225 Page 2...

Page 231: ...be operated in the following conditions Ambient temperature 10 C 40 C Temperature range 80 max without condensation Relative humidity Weighing accuracy To obtain the best weighing results use a solid...

Page 232: ...x 433 Auto Feeder with sealer 260 x 350 x 545 Weight Base 10 kg Auto Feeder 6 5 kg Auto Feeder with sealer 8 3 kg Catch tray 1 2 kg Power Frequency 50 Hz Max current rating full configuration 0 2 A Po...

Page 233: ...Specifications 12 4 Accounts The number of accounts you can create is set to 100 by default and can be raised optionally to 300 Operators Number of Operators 50 228 Page 228 Jul 24 2023 02 42 12 Speci...

Page 234: ...3 18 29 72 Counter 18 29 36 66 105 110 111 Cover 14 216 credit 3 18 19 21 22 36 71 80 105 114 117 125 143 168 D Date 18 29 48 71 105 110 111 112 113 114 117 118 120 122 123 126 129 139 185 190 Date Ad...

Page 235: ...SD 4 14 R Rate Selection 19 55 rate tables 185 186 Rate Updates 133 Rate Wizard 55 56 Rear guide wall 13 Received 29 48 50 105 110 111 Remaining credit 18 72 reports 3 66 71 79 105 110 111 134 216 Re...

Page 236: ...A0154026 A 24 07 2023...

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