quadient IS-350, User Manual

Page: 197 / 212

Weighing Problems 11.2
Weighing Reinit
To reinit the weighing platform, press and hold the C key.
The Weighing Device does not Weigh Properly
You have to check the weighing device as follows.
Actions Possible causes
See the weighing type selection procedures in
Choosing a Weighing Type on page 53.
The weighing device is not
selected.
Use a solid and steady table:
• Away from any door
• Away from any fan
There are vibrations or air drafts
in the weighing area.
Clear the weighing zone and re-zero the Weighing
Platform (see
Weighing Settings on page 142).
Something is touching or laying
on the Weighing Platform.
See the weighing platform zeroing procedures in
Weighing Settings on page 142.
The Weighing Platform zero is not
correct.
1. Press [OK] to clear the error message.
2. Press the [Rate] key and select a rate class
that can accommodate the weight of the
package.
3. Press lightly on the Weigh Platform to
establish the weight and postage with the new
rate.
You have placed a package on the
platform that is too heavy for the
rate selected.
To avoid weighing errors, make sure the weighing platform is
clear when starting the system.
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11
Troubleshooting