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Summary of Contents for XCubeSAN XS5224D

Page 1: ...CubeSAN Series Hardware Owner s Manual Applicable Models XS5224D XS5216D XS5212D XS5212S XS5226D XS5226S XS3224D XS3224S XS3216D XS3216S XS3212D XS3212S XS3226D XS3226S QSAN Technology Inc www QSAN co...

Page 2: ...accurate as of its publication date The information is subject to change without notice Trademarks QSAN the QSAN logo XCubeSAN and QSAN com are trademarks or registered trademarks of QSAN Technology...

Page 3: ...Controller Type Form Factor Bay Count and Rack Unit XS5212D Dual Controller LFF 12 disk 2U Chassis XS5212S Single Controller LFF 12 disk 2U Chassis XS3212D Dual Controller LFF 12 disk 2U Chassis XS32...

Page 4: ...his information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and...

Page 5: ...oading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading 4 Circuit Overloading Careful consideration should be given to t...

Page 6: ...c 50 60Hz 10 0A 200 240 Vac 50 60Hz 5 0A CAUTION English Risk of explosion if battery is replaced by incorrect type Please replace the same or equivalent type battery use and dispose of used batteries...

Page 7: ...peripheral product s 3 years limited warranty from date of original purchase Battery Backup Module or super capacitor module applies for cache to flash module 1 year limited warranty from date of orig...

Page 8: ...11 2 1 Front Panel 11 2 2 System Disk Drive Numbering 14 2 3 Supported Disk Drives and SSDs 15 2 4 Rear Panel 16 2 4 1 Rear Panel Layout 16 2 4 2 Controller Module 17 2 5 Power Supply Unit 19 2 6 Fan...

Page 9: ...Deployment 67 4 2 4 Multi server Attached Cabling Deployment 69 4 2 5 Expansion Topology and Deployment 72 4 2 6 Introduction of Remote Replication 75 5 Descriptions of LEDs and Buttons 79 5 1 Front...

Page 11: ...3 2 Unlock and Open the Carrier Handle of a Disk Drive Tray LFF 29 Figure 3 3 Unlock and Open the Carrier Handle of a Disk Drive Tray SFF 29 Figure 3 4 Hold the Carrier Handle and Pull out the Disk Dr...

Page 12: ...ches One XCubeSAN Dual Path 68 Figure 4 4 One Server One HBA One XCubeSAN One XCubeDAS Dual Path 69 Figure 4 5 Two Servers One HBA per Server One XCubeSAN Single Path 69 Figure 4 6 Two Servers One HBA...

Page 13: ...99 Figure 6 15 Procedures of Installing the Fan Module 100 Figure 6 16 Screenshot of the Fan Module Successfully Installed in the SANOS UI 100 Figure 6 17 Example of a Failed Port on the 10GbE iSCSI H...

Page 14: ...he to Flash Module 24 Table 2 12 Protection Memory Capacity by Different Cache to Flash Module 26 Table 3 1 Installation Checklist 27 Table 3 2 Front Side Components of LFF SFF Disk Drive Trays 28 Tab...

Page 15: ...FP LEDs 84 Table 5 6 Descriptions of 4 port 10GbE iSCSI Host Card SFP LEDs 85 Table 5 7 Descriptions of 2 port 10GBASE T iSCSI Host Card RJ45 LEDs 85 Table 5 8 Descriptions of 4 port 1GBASE T iSCSI Ho...

Page 16: ...to service change disassemble or upgrade the equipment s components by yourself Doing so may violate your warranty and expose you to electric shock Refer all servicing to authorized service personnel...

Page 17: ...ant safety and operational information INFORMATION INFORMATION provides useful knowledge definition or terminology for reference TIP TIP provides helpful suggestions for performing tasks more effectiv...

Page 18: ...t file square brackets Indicates optional values Example a b indicates that you can choose a b or nothing braces Indicates required or expected values Example a b indicates that you must choose either...

Page 19: ...front panel rear panel redundant power supply and fan modules cache to flash module by using battery backup module or super capacitor module and expansion slots for optional Fibre Channel or 10GbE 1Gb...

Page 20: ...odels Model Name Controller Type Form Factor Bay Count and Rack Unit XS5224D Dual Controller LFF 24 bay 4U Chassis XS3224D Dual Controller LFF 24 bay 4U Chassis XS3224S Single Controller LFF 24 bay 4U...

Page 21: ...ssor for XS5200 series and Intel D1500 family 4 core processor for XS3200 series Standard system memory capacity DDR4 8GB for XS5200 series and DDR4 4GB for XS3200 series XS5200 maximum system memory...

Page 22: ...me XS5224D Dual XS5216D dual XS5212D Dual XS5212S Single XS5226D Dual XS5226S Single Form Factor 4U 24 bay LFF 3U 16 bay LFF 2U 12 bay LFF 2U 26 bay SFF RAID Controller Dual active or Single upgradabl...

Page 23: ...h module To protect all memory capacity Super capacitor module Flash module To protect up to 16GB memory per controller LCM LCD Module USB LCM optional Power Supply 80 PLUS Platinum two redundant 770W...

Page 24: ...s Optional Host Cards at Slot 2 PCIe Gen2 x 4 4 x 10GbE iSCSI SFP ports1 4 x 1GbE iSCSI RJ45 ports Built in 2 x 10GBASE T iSCSI RJ45 ports Built in 1 x 1GbE management port Expansion Connectivity per...

Page 25: ...80 non condensing Non operating relative humidity 10 to 90 1 Slot 2 provides 20Gb bandwidth 2 SED drive support will be available in Q3 2017 3 6Gb MUX board needed for 2 5 SATA drives in dual control...

Page 26: ...3224 XS3216 XS3212 XS3226 DIM D48GB DDR4 ECC 8GB Memory Module DIM D416GB DDR4 ECC 16GB Memory Module DIM D432GB DDR4 ECC 32GB Memory Module C2F BM128G Cache to Flash Module C2F BBMD C2F FLHMD C2F SP1...

Page 27: ...le Phone jack 1 Meter CBL 12SW150 SAS 12G Expansion Cable with Wake on SAS SFF 8644 to SFF 8644 1 5 Meters This cable is not suitable for connecting HBA or RAID card CBL 12SH150 SAS 12G Expansion Cabl...

Page 29: ...Supported Disk Drives and SSDs Rear Panel Power Unit Fan Module Cache to Flash Module 2 1 Front Panel The XCubeSAN Series features a unique design the system controls and indicators is located on the...

Page 30: ...icators Table 2 1 Descriptions of System Controls and Indicators Number Description 1 System Power Button LED 2 UID Unique Identifier Button LED 3 System Access LED 4 System Status LED 5 USB Port for...

Page 31: ...em Front Panel Components Number Description 1 System Left Ear 2 Disk Drive Tray 3 System Right Ear 4 The System Controls and Indicators Disk Drive Tray Indicators figures and the table below illustra...

Page 32: ...he XCubeSAN system disk drive numbering The disk drive numbering for LFF system starts from the top of first row in left column this kind of disk drive numbering rule helps to balance the system weigh...

Page 33: ...the highest level of flexibility in choosing the most advanced HDDs or SSDs available from the manufacturers or purchase the best cost performance SAS HDDs or SAS SATA SSDs from the market to suit you...

Page 34: ...me HDM 251 Please contact a QSAN authorized reseller for details purchasing information 2 4 Rear Panel The following content outlines the detail of the XCubeSAN series rear panel and components In thi...

Page 35: ...r Module 2 6 Fan Module 2 7 Power Supply Unit 2 8 Slot for Cache to Flash Module Power Module INFORMATION 6 If the XCubeSAN chassis is configured with a single controller module the controller module...

Page 36: ...Components of the Controller Module Table 2 6 Description of the Controller Module Components Number Description 1 Host Card Slot 1 host card is an optional part 2 Buzzer Mute Button 3 Host Card Slot...

Page 37: ...ion The cable plugs into the serial cable that comes with the UPS Then set up the shutdown values for when the power goes out For a greater understanding of the related color and the behavior of the c...

Page 38: ...17 QSAN Technology Inc All Right Reserved Figure 2 8 Location of the Power Supply Unit in the LFF or SFF System Table 2 7 Location of the Power Supply Unit in the LFF or SFF System Number Description...

Page 39: ...havior of the PSU LED please refer to the chapter 5 2 Rear Panel section in the Descriptions of LEDs and Buttons chapter 2 6 Fan Module All XCubeSAN series models are equipped with two redundant and h...

Page 40: ...ogy Inc All Right Reserved Figure 2 10 Location of Each Fan Module Installed in the LFF or SFF System Table 2 9 Location of Each Fan Module Installed in the LFF or SFF System Number Description 1 Fan...

Page 41: ...the I O cache data stored in the volatile memory will be lost this can cause data inconsistency especially in database applications The XCubeSAN series can provide an optional Cache to Flash memory pr...

Page 42: ...t 2017 QSAN Technology Inc All Right Reserved Figure 2 12 Location of the Cache to Flash Module Table 2 11 Location of the Cache to Flash Module Number Description 1 Slot for Flash Module 2 Slot for P...

Page 43: ...is the working sequence of QSAN Cache to Flash workflow Figure 2 15 Cache to Flash Workflow Cache to Flash technology will first flush CPU cache to memory RAM then flush memory RAM to M 2 flash module...

Page 44: ...lash module comes with a M 2 flash module and either a BBM or a SCM All modules are hot pluggable with zero system downtime for extra availability and reliability M 2 flash module can be plugged in on...

Page 45: ...the optional host cards Chapter 3 3 3 Installing the optional memory modules Chapter 3 4 4 Installing the optional cache to flash modules Chapter 3 5 5 Installing the optional slide rails Chapter 3 6...

Page 46: ...ing transport You must unlock disk drive trays before starting to install drives into the system chassis The following content is the detailed steps for removing a disk drive tray from the system Unlo...

Page 47: ...ck and Open the Carrier Handle of a Disk Drive Tray SFF The following content is the procedure for removing disk drive trays from the system Hold the carrier handle and pull the disk drive tray out un...

Page 48: ...30 Copyright 2017 QSAN Technology Inc All Right Reserved Figure 3 4 Hold the Carrier Handle and Pull out the Disk Drive Tray LFF Figure 3 5 Hold the Carrier Handle and Pull out the Disk Drive Tray SFF...

Page 49: ...r disk drive tray screw holes located on both sides of the hard drive Install and tighten all four screws to secure the disk drive within the tray Figure 3 6 Align a Disk Drive Install into a Tray LFF...

Page 50: ...y SFF to LFF For installing an SFF disk drive into an SFF tray Place a disk drive tray onto a stable surface Remove the supporting bracket Then align the disk drive with the connector facing away from...

Page 51: ...be saved The table below shows the available disk drive trays MUX board with bracket and their descriptions Table 3 3 Available Disk Drive Trays for XCubeSAN Series Model Name Picture Description Appl...

Page 52: ...ws the available host card types model names and their descriptions Table 3 4 Available Host Cards for XCubeSAN Series Model Name Picture Description Applied Models HQ 16F4S2 4 port 16Gb Fibre Channel...

Page 53: ...d Combination of the Host Cards Connection Type Model Type Controller Number Slot 1 Slot 2 FC SAN 16Gb FC SFP Single Controller CTRL 1 HQ 16F4S2 N A N A Dual Controller CTRL 1 HQ 16F4S2 N A CTRL 2 HQ...

Page 54: ...r CTRL 1 HQ 10G4S2 HQ 01G4T CTRL 2 HQ 10G4S2 HQ 01G4T iSCSI SAN 10GBASE T RJ45 1GBASE T RJ45 Single Controller CTRL 1 HQ 10G2T HQ 01G4T N A Dual Controller CTRL 1 HQ 10G2T HQ 01G4T CTRL 2 HQ 10G2T HQ...

Page 55: ...the total bandwidth of slot 2 is 20Gb It CAN NOT satisfy four ports of 10GbE iSCSI with full speed we strongly recommend combining two ports by enabling link aggregation for failover Such as combinin...

Page 56: ...removing the controller module from the system chassis Use a Phillips screwdriver to loosen the thumb screws on each release levers Pull down both levers at the same time and then pull out about half...

Page 57: ...1 Steps of Removing the Controller Module Remove the dummy host card cage by loosening two screws of the dummy host card cage and then take dummy host card cage from controller module Figure 3 12 Proc...

Page 58: ...above if there are other host adapter cards need to be installed You must install GBIC s for the Fibre Channel or 10GbE host cards before connecting the cables from the XCubeSAN to the host sides Inst...

Page 59: ...r XS3200 and 8GB DDR4 for XS5200 If you purchase additional optional memory module for your XCubeSAN please refer to the following image and table for the suggested sequence of memory module installat...

Page 60: ...ule DIM D416GB DDR4 ECC 16GB Memory Module DIM D432GB DDR4 ECC 32GB Memory Module The installation sequence for the memory module with the same capacity should be 3 2 4 due to slot 1 and 2 are memory...

Page 61: ...GB 8GB 4GB 8GB 12GB 4GB 8GB 8GB 20GB 4GB 16GB 20GB 4GB 16GB 16GB 36GB 4GB 4GB 4GB 12GB 4GB 4GB 4GB 4GB 16GB 4GB 4GB 8GB 16GB 4GB 4GB 8GB 8GB 24GB 4GB 4GB 16GB 24GB 4GB 4GB 16GB 16GB 40GB 8GB 8GB 8GB 8...

Page 62: ...Insert two DIMMs or more will boost performance 3 5 Installing the Optional Cache to Flash Modules The Cache to Flash module is a combination of a flash memory and a power module for write back data p...

Page 63: ...HMD Flash Module for Cache to Flash CAUTION The flash module of Cache to Flash is hot swappable because it is a PCIe device Before removing the flash module from the system chassis you must press the...

Page 64: ...dules Figure 3 17 Components of the Cache to Flash Modules Table 3 11 Components of the Cache to Flash Modules Item Number Description Flash Module 1 Flash Module Release Tab 2 Flash Module Attention...

Page 65: ...Location of the Cache to Flash Module Align the flash module cage to the slot and then push it all the way into the system chassis until hear a click sound for 4U 3U chassis release tabs of both flas...

Page 66: ...the Power Module Confirm the Cache to Flash Module Installation After the cache to flash modules are installed you can check the status and information about cache to flash module in the SANOS UI SYS...

Page 67: ...allation tasks If you want to purchase QSAN qualified slide rails full extension and thin slide with tool less bracket AA612508 series please contact QSAN authorized reseller CAUTION The populated XCu...

Page 68: ...stallation 2 Second step of the slide rails installation Install the inner member onto the chassis Figure 3 23 Second Step of the Slide Sails Installation 3 Third step of the slide rails installation...

Page 69: ...ition Ensure ball bearing retainer is located at the front of the middle member Insert chassis into middle outer member When hitting the stop pull push release tab to unlock and retract chassis into r...

Page 70: ...oth LFF and SFF systems The following content and images are detailed steps for installing a tray into the system Align a disk drive with the tray to the empty bay you would like to install and then p...

Page 71: ...controller for data host connections and dual SAS3 expansion ports for expansion by adding up to nine XCubeDAS series enclosures To learn more about advanced types of cabling please refer to the chapt...

Page 72: ...Dual Path MPIO Deployment The following images illustrate some examples of deployment types for dual controller XCubeSAN series MPIO MultiPath I O configurations are designed to provide HA High Avail...

Page 73: ...Two Switches One XCubeSAN Dual Path 3 8 3 Expansion Deployment One Server One HBA One XCubeSAN One XCubeDAS Dual Path The following figure shows an example of a dual controller connect enclosure confi...

Page 74: ...try region If you find the power cords included with your XCubeSAN system doesn t match your current country region you may need to buy an adapter for each power cord to connect the power outlet Power...

Page 75: ...must equal to or higher than the minimum requirement to ensure the system safety and reliability Figure 3 32 PSU Power Cord Connects INFORMATION The Following are the operational conditions for all XC...

Page 76: ...off 3 10 Powering OFF the System To power off the system please follow the steps outlined below Stop all I O from all hosts to the SAN systems Shut down the SAN system by one of the methods that are...

Page 77: ...age system is shut down for maintenance or other purposes Wake on SAS can avoid unnecessary electricity waste by allowing your devices to be on only when it is necessary A further advantage of Wake on...

Page 78: ...nctionality to power on the attached XD5300 expansion enclosures Figure 3 35 Wake on LAN and Wake on SAS Technology 3 12 Connecting a UPS If users want to install a UPS uninterruptible power supply to...

Page 79: ...ailable UPS Cable for XCubeSAN Series Model Name Picture Description Applied Models CBL UPS UPS Cable Phone jack 1 Meter XS5200 Series XS3200 Series For checking the UPS connection and status please r...

Page 80: ...in the XCubeSAN SANOS 4 0 User s Manual 3 14 Discover and Carry Out the Initial Configuration for the System After powering on the system the next step is to discover the system on the network and st...

Page 81: ...rver to the XCubeSAN system In this deployment only one controller in the enclosure is used Dual Path for dual controller models In a dual path deployment two paths are connected from the host server...

Page 82: ...ng are supported The table below shows the available cable model name and its description Table 4 2 The List of Available Cable for XCubeSAN Series Model Name Picture Description Applied Models CBL 12...

Page 83: ...U 12 bay LFF 10 16 10 x 12 136 1 088 TB 1 360 TB XD5316 3U 16 bay LFF 10 16 10 x 16 176 1 408 TB 1 760 TB XD5324 4U 24 bay LFF 10 16 10 x 24 256 2 048 TB 2 560 TB XD5326 2U 26 bay SFF 10 16 10 x 26 27...

Page 84: ...tion with one server accessing the storage One server is direct connected to the built in 10GBASE T iSCSI port in a single controller XCubeSAN series using CAT 6 network cable Figure 4 1 One Server On...

Page 85: ...provide HA High Availability data connections to ensure data consistency in the rare event of a failure in the host connectivity from a single path One Server One HBA Two Switches One XCubeSAN Dual Pa...

Page 86: ...an example of a dual controller connect enclosure configuration with one server accessing the storage One server is connected to a dual controller XCubeSAN series using CAT 6 network cables And a dual...

Page 87: ...erver One XCubeSAN Single Path The following figure shows an example of a single controller direct connect enclosure configuration with two servers accessing the storage Two servers are direct connect...

Page 88: ...ollowing figure shows an example of a dual controller connect enclosures configuration with two servers accessing the storage via switches Two servers are connected to a dual controller XCubeSAN serie...

Page 89: ...ple of a dual controller direct connect enclosure configuration with ten servers accessing the storage Two servers connect to the on board 10GbE iSCSI RJ45 ports Eight servers connect to the optional...

Page 90: ...SAN series Cascade Topology One XCubeSAN One XCubeDAS Dual Path The following figure shows an example of a dual controller XCubeSAN series connected to a dual controller XCubeDAS XD5300 series using m...

Page 91: ...ontroller XCubeDAS XD5300 series which is in turn connected to the second dual controller XCubeDAS XD5300 series using mini SAS HD to mini SAS HD cable SAS 12G expansion cable with Wake on SAS SFF 864...

Page 92: ...roller XCubeDAS XD5300 series which is in turn connected to the second dual controller XCubeDAS XD5300 series using mini SAS HD to mini SAS HD cable SAS 12G expansion cable with Wake on SAS SFF 8644 t...

Page 93: ...gure 4 11 Tree Topology One XCubeSAN Two XCubeDAS Dual Path INFORMATION Tree topology is available in SANOS firmware 1 1 0 4 2 6 Introduction of Remote Replication If users purchase two or more XCubeS...

Page 94: ...ost basic remote replication topology Bi Directional Figure 4 13 Bi Directional Remote Replication Each system in a two system topology acts as a replication target for the other s production data A S...

Page 95: ...ne Figure 4 15 Many to One Remote Replication Multiple source systems replicate to a single target system A Source Volume S1 in Site B is replicating to a Target Volume T1 in Site A At the same time a...

Page 96: ...to T8 TIP Note that all supported topologies have a 1 to 1 configuration for each individual replication session in the topology The maximum replication task quantity per system is 32 It means that 32...

Page 97: ...out the current status of the system or specific components by recognizing the LED status 5 1 Front Panel In this session we will describe the system controls and indicators and the disk drive LEDs in...

Page 98: ...urn it ON press it again to turn it OFF UID Unique Identifier LED Press the button to turn it ON and press it again to turn it OFF Solid Blue The system has been identified Off The system has not been...

Page 99: ...Drive LEDs Number Description Definition 1 Disk Drive Power LED Solid Blue The disk drive is inserted and no data access Blinking Blue The disk drive is accessing data Off There is no disk drive inser...

Page 100: ...Description Definition 1 Controller Status LED Solid Green Controller status is normal Solid Red System is booting or the controller is failed 2 Master Slave LED only for dual controllers Solid Green...

Page 101: ...to the following content for definitions of the LED behaviors Figure 5 4 The Power Supply Unit LED Table 5 4 Descriptions of the Power Supply Unit LED Number Description Definition 1 PSU LED Solid Gr...

Page 102: ...Description Definition 1 Activity LED Solid Green Asserted when the link is establish Link OK without I O Blinking Green Asserted when the link is established and packets are being transmitted along...

Page 103: ...ess Off No link is detected or link fails 2 Speed LED Solid Blue Asserted when a 10G link is established and maintained Solid Amber Asserted when a 1G link is established and maintained Off No link is...

Page 104: ...5 8 Descriptions of 4 port 1GBASE T iSCSI Host Card RJ45 LEDs Number Description Definition 1 Activity LED Blinking Green Asserted when the link is established and packets are being transmitted along...

Page 105: ...h module is failed or wrong PCIe connection speed 3 Attention Button Used to prompt system that the flash module can be removed later CAUTION The flash module of Cache to Flash is hot swappable becaus...

Page 106: ...y a certified technician Do not attempt to carry out any maintenance outside of those outlined in the following section of this guide System damage due to incorrect maintenance or FRU replacement can...

Page 107: ...r cage provided for the empty slot to ensure the proper system cooling If you see the system health becomes Controller Degraded in the SANOS UI Dashboard System Information or the controller status LE...

Page 108: ...f the Controller Module Table 6 1 Mechanical Components of the Controller Module Number Description 1 Release Lever 2 Thumb Screw The following are detailed steps for removing the controller module fr...

Page 109: ...g content and images are the detail steps of installing the controller module into the system chassis Make sure the position of both release levers of the controller is at downward Align and place the...

Page 110: ...r about 150 seconds from the time you have installed the controller module into the system chassis the status LED will show solid green color if controller module is successfully installed then the we...

Page 111: ...ded place for removing the controller module the system is in a well secured rack or on a stable surface If you see the System Health showing PSU Fault or the PSU LED shows solid or blinking amber col...

Page 112: ...the PSU Number Description 1 PSU Release Tab 2 PSU Handle Before removing the PSU disconnect the power cord from the wall outlet then remove the other end that is connected to the PSU The following ar...

Page 113: ...ps of installing the PSU into the system chassis Use one hand to hold one end of the power supply unit the side with release tab and handle and the other hand hold the bottom of the power supply unit...

Page 114: ...igure 6 11 System Health is Good and no warning message on the upper right side of the SANOS UI Figure 6 11 Screenshot of the PSU Successfully Installed in the SANOS UI 6 3 Removing Installing the Fan...

Page 115: ...or removing is highly recommended Recommended place for installing removing a fan module the system is on the well secured rack or onto stable surface If you see the System Health showing Fan Fault t...

Page 116: ...dule Handle The following details the steps of removing the fan module from the system chassis Hold the fan module handle first and then press the release tab Pull out the fan module around half of th...

Page 117: ...dule into the system chassis Use one hand to hold one end of the fan module the side with release tab and handle and the other hand hold the bottom of the module then align it with the empty slot Inst...

Page 118: ...UI Figure 6 16 Screenshot of the Fan Module Successfully Installed in the SANOS UI 6 4 Removing the Host Card If you encounter data connection problems from the host s side but you don t know which p...

Page 119: ...release button and disconnect the host card with the connector in the controller cage Pull the host card out until it is free from the controller cage Install the substitute host card The detailed ste...

Page 120: ...Host Card Cage 6 5 Removing the Cache to Flash Modules Navigate to the SANOS UI SYSTEM SETTINGS Power Cache to Flash and view the status of the power module or flash module If it shows Failed that me...

Page 121: ...Quick Maintenance 103 Figure 6 21 Example of a Failed Power Module Figure 6 22 Example of a Failed Flash Module...

Page 122: ...e LEDs and Button section The following content and image are detail steps of removing the flash module Press the attention button of flash module until the flash module status LED is blinking After b...

Page 123: ...he release button of power module and pull it out until it is free from system chassis Install the dummy cache to flash cage and then use a Phillips screw driver to tighten it To ensure proper cooling...

Page 124: ...upport Service hours 09 30 02 00 Monday Friday UTC 8 Summer time 09 30 01 00 Via Email support qsan com Information to Collect Product name model or version and serial number Operating system name and...

Page 125: ...Support and Other Resources 107 Figure 7 1 Download Service Package in the SANOS UI...

Page 126: ...rocedures below to setup the online help environment for QSAN support team The following procedure will help you to setup the serial console via the console cable that is enclosed in the shipping cart...

Page 127: ...ion is made INFORMATION For more information about terminal software please refer to HyperTerminal http www hilgraeve com hyperterminal PuTTY http www putty org 3 Here we first demonstrate HyperTermin...

Page 129: ...Support and Other Resources 111...

Page 130: ...Online Support Following is the procedure to setup the connection for online support via TeamViewer 1 Please download the TeamViewer from following hyper link https www teamviewer com en download 2 I...

Page 131: ...entation that meets and exceeds your expectations To help us improve the documentation email any errors suggestions or comments to docsfeedback qsan com When submitting your feedback include the docum...

Page 132: ...r a personal non exclusive non transferable non distributable non assignable non sub licensable license to install and use the Product pursuant to the terms of this EULA Any right beyond this EULA wil...

Page 133: ...WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT OR OTHERWISE UNDER OR IN CONNECTION W...

Page 134: ...thout condition This EULA will be binding upon and will inure to User s successors and permitted assigns This EULA shall be governed by and constructed according to the laws of R O C Any disputes aris...

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