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XCubeNAS 8104 & 5104
Hardware Manual
Support and Other Resources
© 2022 QSAN Technology, Inc. All rights reserved.
www.qsan.com
Official
Document
10
4.
S
UPPORT AND
O
THER
R
ESOURCES
4.1.
Getting Technical Support
After installing your device, locate the serial number on the sticker located on the side of the
chassis and register your product at
https://www.qsan.com/business_partnership
recommend registering your product in QSAN partner website for firmware updates, document
download, and latest news in eDM. To contact QSAN Support, please use the following
information.
▪
Via the Web:
https://www.qsan.com/technical_support
▪
Via Telephone: +886-2-77206355
▪
(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)
▪
Via Skype Chat, Skype ID: qsan.support
▪
(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summer time: 09:30 - 01:00)
▪
Via Email:
Information to Collect
▪
Product name, model or version, and serial number
▪
Operating system name and version
▪
Firmware version
▪
Error messages or capture screenshots
▪
Product-specific reports and logs
▪
Add-on products or components installed
▪
Third-party products or components installed
Information for Technical Support
If the technical support requests you to download the Service Package, please navigate in the
QSM
->
Control Panel
->
System
->
Maintenance
->
Import/Export
->
Export system diagnosis