Qsan XCubeNAS 8104 Hardware Manual Download Page 25

 

XCubeNAS 8104 & 5104 

Hardware Manual 

Support and Other Resources 

© 2022 QSAN Technology, Inc. All rights reserved. 
www.qsan.com 

 

Official 

Document 

10 

4.

 

S

UPPORT AND 

O

THER 

R

ESOURCES

 

 

4.1.

 

Getting Technical Support 

After installing your device, locate the serial number on the sticker located on the side of the 
chassis and register your product at 

https://www.qsan.com/business_partnership

. We 

recommend registering your product in QSAN partner website for firmware updates, document 
download, and latest news in eDM. To contact QSAN Support, please use the following 
information. 

 

Via the Web

https://www.qsan.com/technical_support

 

 

Via Telephone: +886-2-77206355 

 

(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8) 

 

Via Skype Chat, Skype ID: qsan.support 

 

(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summer time: 09:30 - 01:00) 

 

Via Email

support@qsan.com

 

Information to Collect 

 

Product name, model or version, and serial number 

 

Operating system name and version 

 

Firmware version 

 

Error messages or capture screenshots 

 

Product-specific reports and logs 

 

Add-on products or components installed 

 

Third-party products or components installed 

Information for Technical Support 

If the technical support requests you to download the Service Package, please navigate in the 

QSM

 -> 

Control Panel

 -> 

System

 -> 

Maintenance

 -> 

Import/Export

 -> 

Export system diagnosis 

Summary of Contents for XCubeNAS 8104

Page 1: ...XCubeNAS 8104 5104 Hardware Manual December 2022...

Page 2: ...registered trademarks of Microsoft Corporation in the United States and or other countries Linux is a trademark of Linus Torvalds in the United States and or other countries UNIX is a registered trade...

Page 3: ...i Related Documents xii Technical Support xiii Information Tip and Caution xiii Conventions xiv 1 Product Overview 1 1 1 Introduction to XCubeNAS Series 1 1 2 Hardware Specifications 2 1 3 Package Con...

Page 4: ...XCubeNAS 8104 5104 Hardware Manual Announcement 2022 QSAN Technology Inc All rights reserved www qsan com Official Document iii End User License Agreement EULA 12...

Page 5: ...gy Inc All rights reserved www qsan com Official Document iv FIGURES Figure 1 1 XCubeNAS Series Form Factor 1 Figure 2 1 System Controls and Indicators 3 Figure 2 2 Disk Drive Numbering 6 Figure 2 3 X...

Page 6: ...ncement 2022 QSAN Technology Inc All rights reserved www qsan com Official Document v TABLES Table 1 1 XCubeNAS Series Models 2 Table 2 1 Descriptions of the System Controls and Indicators 4 Table 2 2...

Page 7: ...Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been...

Page 8: ...t 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interferen...

Page 9: ...meplate ratings should be used when addressing this concern 5 Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connecti...

Page 10: ...ons ATTENTION French IL Y A RISQUE D EXPLOSION SI LA BATTERIE EST REMPLACEE PAR UNE BATTERIE DE TYPE INCORRECT METTRE AU REBUT LES BATTERIES USAGEES CONFORMEMENT AUX INSTRUCTIONS VORSICHT German Explo...

Page 11: ...as defined where both these conditions apply Access can only be gained by service persons or by users who have been instructed about the reasons for the restrictions applied to the location and about...

Page 12: ...ranty for QSAN branded hardware products System hardware and peripheral product s 3 years limited warranty from date of original purchase Battery Backup Module or super capacitor module applies for ca...

Page 13: ...mputer networks network administration storage system installation and configuration storage area network management and relevant protocols CAUTION Do NOT attempt to service change disassemble or upgr...

Page 14: ...09 30 18 00 Monday Friday UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summer time 09 30 01 00 Via Email support qsan com Information Tip and Caution This...

Page 15: ...bels Example Click the OK button Italic Indicates a variable which is a placeholder for actual text provided by the user or system Example copy source file target file square brackets Indicates option...

Page 16: ...gned for a seamless experience XCubeNAS series for SMB maximize investment value through supreme performance high I O flexibility and reliable multi level security to fulfill modern enterprise needs f...

Page 17: ...K UNIT XN8104R Single Controller LFF 4 bay M 2 2 slot 1U Chassis XN5104R Single Controller LFF 4 bay M 2 2 slot 1U Chassis 1 2 Hardware Specifications For detailed hardware specifications please refer...

Page 18: ...the ability to be able to successfully configure and operate your system 2 1 Front Panel In this section we will describe the system controls and indicators disk drive numbering and the disk drive LED...

Page 19: ...pool is almost full 95 3 The system fan is out of function 4 A bad sector has been detected on the hard drive 5 One of the pools is in degraded read only mode 6 Hardware self test error Examples inclu...

Page 20: ...ing data Off There is no disk drive inserted 6 UID Button LED UID Unique Identifier button Press the button to turn it ON and press it again to turn it OFF UID Unique Identifier LED Solid Blue The sys...

Page 21: ...row in left column this kind of disk drive numbering rule helps to balance the system weight distribution and enable easy management of disk drives zoning Figure 2 2 Disk Drive Numbering 2 2 Rear Pane...

Page 22: ...utton1 4 10 GbE SFP LAN Port not supported in XN5104 model 5 Console Port 3 5mm jack to RS232 2 6 Buzzer Mute Button 7 USB Port 8 UID Unique Identifier LED 9 2 5 GbE RJ45 LAN Port 10 Power Supply Unit...

Page 23: ...ill be disabled After the configurations are deleted restart the system Log out QSAN Cloud DNS settings will be deleted DDNS and UPNP settings will be deleted 2 Console cable NULL modem cable connects...

Page 24: ...disk drives optional host cards rail kits and power on the storage system to discover and setup the system For more information about discovering your system and the initial configuration please refe...

Page 25: ...nformation Via the Web https www qsan com technical_support Via Telephone 886 2 77206355 Service hours 09 30 18 00 Monday Friday UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Mo...

Page 26: ...generate a zip file the default download location of your web browser 4 2 Documentation Feedback QSAN is committed to providing documentation that meets and exceeds your expectations To help us impro...

Page 27: ...d or other product sold manufactured or offered by QSAN the Product pursuant to this EULA License Grant QSAN grants to User a personal non exclusive non transferable non distributable non assignable n...

Page 28: ...REE OF BUGS ERRORS VIRUSES OR OTHER DEFECTS IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT INDIRECT SPECIAL PUNITIVE INCIDENTAL CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES...

Page 29: ...rmware anytime QSAN may assign its rights and obligations under this EULA to any third party without condition This EULA will be binding upon and will inure to User s successors and permitted assigns...

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