QNAP TS 73A Series User Manual Download | Manualshive

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Recovering Unintentionally Removed Healthy Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6,
RAID 10, RAID 50, or RAID 60 volume from degraded mode.

Disk Volume

RAID

Recovery

Support

Number of Disks

Maximum Number of Removed Drives

Single

No

1

N/A

JBOD

Yes

≥ 2

N/A

RAID 0

Yes

≥ 2

N/A

RAID 1

Yes

2

1

RAID 5

Yes

≥ 3

1

RAID 6

Yes

≥ 4

2

RAID 10

No

≥ 4 (Must be an even
number)

One or two member drives in two different
pairs fail.

RAID 50

Yes

≥ 6

One disk per subgroup fails.

RAID 60

Yes

≥ 8

Two disks per subgroup fail.

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://download.qnap.com

Compatibility List

https://www.qnap.com/compatibility

NAS Migration Compatibility

https://www.qnap.com/en/nas-migration

Expansion Unit Compatibility

http://www.qnap.com/go/compatibility-expansion

Service Portal

https://service.qnap.com

Product Support Status

https://www.qnap.com/product/eol.php

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

QNAP Accessories Store

https://shop.qnap.com

TS-x73A User Guide

Troubleshooting

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Summary of Contents for TS 73A Series

Page 1: ...TS x73A TS 473A TS 673A TS 873A User Guide Document Version 1 16 03 2021 ...

Page 2: ...Installing Expansion Cards 27 Replacing Memory Modules 37 Expansion Unit Installation 41 QTS Installation 45 Installing QTS Using Qfinder Pro 46 Installing QTS Using the Cloud Key 47 4 Basic Operations Power Button 49 Reset Button 49 USB One Touch Copy Button 50 LEDs 50 Audio Alert 52 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 54 Hot swapping Failed Drives 54 Recovering...

Page 3: ...7 Notices Limited Warranty 57 Disclaimer 57 GNU Public License 57 CE Notice 65 FCC Notice 65 VCCI Notice 66 BSMI Notice 66 SJ T 11364 2006 66 2 ...

Page 4: ...s that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings...

Page 5: ...ent Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Tip Model specifications are subject to change without prior ...

Page 6: ...3 5 inch SATA 6 Gbps bays Tip The drive bays are backward compatible with SATA 3 Gbps drives Drive compatibility 3 5 inch bays 3 5 inch SATA hard disk drives 2 5 inch SATA hard disk drives 2 5 inch SATA solid state drives M 2 SSD slots 2 x PCIe Gen 3 x1 NVMe M 2 SSD form factor 2280 SSD cache acceleration support 3 5 inch drive bays 1 to 4 3 5 inch drive bays 1 to 6 3 5 inch drive bays 1 to 8 Hot ...

Page 7: ...CR2032 lithium battery 3V 225 mAh Sound level 21 4 dB A 20 3 dB A 23 0 dB A Note The sound level was tested at a bystander position which is within one meter of the NAS The test NAS operated at low speed with the maximum number of drives installed Fans System 1 x 120 mm 12V DC fan CPU 1 x 60 mm fan System 2 x 92 mm 12V DC fans CPU 1 x 60 mm fan System 2 x 120 mm 12V DC fans CPU 1 x 60 mm fan Opera...

Page 8: ...3A 18 TS 873A 24 Drive tray keys 2 Heatsinks for M 2 SSDs 2 Quick Installation Guide QIG 1 Components Front Panel TS x73A No Component No Component 1 Drive LEDs 6 M 2 SSD LEDs 2 Power button 7 USB LED 3 USB 3 2 Gen 2 One Touch Copy Type A port 8 LAN LED 4 USB One Touch Copy button 9 Status LED 5 IR sensor TS x73A User Guide Product Overview 7 ...

Page 9: ...D 2 2 5 Gigabit Ethernet ports RJ45 Note These Gigabit Ethernet ports support Wake on LAN configurations 7 2 5 Gigabit Ethernet speed LED 3 Kensington security slot 8 PCIe full height covers 4 USB 3 2 Gen 1 Type C port 9 Reset button 5 USB 3 2 Gen 2 Type A ports TS x73A User Guide Product Overview 8 ...

Page 10: ... LED 2 Power input 7 2 5 Gigabit Ethernet speed LED 3 2 5 Gigabit Ethernet ports RJ45 Note These Gigabit Ethernet ports support Wake on LAN configurations 8 PCIe full height covers 4 USB 3 2 Gen 1 Type C port 9 Reset button 5 USB 3 2 Gen 2 Type A ports TS x73A User Guide Product Overview 9 ...

Page 11: ...Right Panel Note The image does not include the chassis No Component No Component 1 Memory slot 2 3 M 2 SSD slot 1 2 Memory slot 1 4 M 2 SSD slot 2 Left Panel TS x73A User Guide Product Overview 10 ...

Page 12: ...Note The image does not include the chassis No Component No Component 1 PCIe slot 1 PCIe 3 0 x4 2 PCIe slot 2 PCIe 3 0 x4 Drive Numbering TS 473A TS 673A TS x73A User Guide Product Overview 11 ...

Page 13: ...nents ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power suppl...

Page 14: ...xposure to direct sunlight liquids or chemicals Hardware and peripherals Storage drives For details on compatible drives go to https www qnap com compatibility Network cable Tools Phillips 1 or 2 screwdriver Anti static wrist strap Setting Up the NAS 1 Place your NAS device in an environment that meets the requirements For details see Installation Requirements 2 Install the drives For details see ...

Page 15: ...6 Install QTS For details see QTS Installation 7 Log on to the operating system TS x73A User Guide Product Overview 14 ...

Page 16: ...olid state drives and M 2 solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving comp...

Page 17: ... Note The preinstalled drive trays come unlocked Important Ensure the drive tray keys are stored in a safe place 3 Install a drive on the tray a Remove the fastening panels from the sides of the drive tray TS x73A User Guide Installation and Configuration 16 ...

Page 18: ... on the sides of the drive are aligned with the holes on the sides of the tray c Attach the fastening panels to lock the drive to the tray d Optional Attach the screws to further secure the drive TS x73A User Guide Installation and Configuration 17 ...

Page 19: ...4 Load the tray into the bay a Insert the tray into the bay b Push the handle c Lock the tray TS x73A User Guide Installation and Configuration 18 ...

Page 20: ...ostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Optional Unlock the tray TS x73A User Guide Installation and Configuration 19 ...

Page 21: ... out Note The preinstalled drive trays come unlocked Important Ensure the drive tray keys are stored in a safe place 3 Install a drive on the tray a Remove the right fastening panel from the drive tray TS x73A User Guide Installation and Configuration 20 ...

Page 22: ... so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray c Attach the screws 4 Load the tray into the bay a Insert the tray into the bay TS x73A User Guide Installation and Configuration 21 ...

Page 23: ...the NAS Installing M 2 Solid state Drives The device has two M 2 SSD slots on the right panel For details see Right Panel For a list of compatible M 2 SSDs go to http www qnap com compatibility TS x73A User Guide Installation and Configuration 22 ...

Page 24: ...g components Note QNAP recommends installing heatsinks on the M 2 SSD controllers to enhance cooling efficiency and to ensure consistent performance Before installing non QNAP heatsinks ensure that they are of the appropriate size and shape 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Loosen...

Page 25: ...ntroller location varies depending on the model and manufacturer of the M 2 SSD For details refer to the documentation or contact the manufacturer b Remove the protective film from the heatsink c Install the heatsink on the controller TS x73A User Guide Installation and Configuration 24 ...

Page 26: ...stall the M 2 SSD a Verify the M 2 SSD connector is aligned with the slot b Carefully press down the M 2 SSD until the pushpin locks the drive into place TS x73A User Guide Installation and Configuration 25 ...

Page 27: ...cover on the device b Slide the cover forward c Tighten the screws 8 Connect all cables and external attachments 9 Connect the power cord to the electrical outlet 10 Power on the device TS x73A User Guide Installation and Configuration 26 ...

Page 28: ...patibility Warning Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments...

Page 29: ...ove the power supply unit a Disconnect the power supply cables b Remove the screws that secure the unit to the chassis c Remove the unit from the chassis TS x73A User Guide Installation and Configuration 28 ...

Page 30: ...ve the screw that secures the cover to the bracket b Pull the cover away from the slot 7 Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket TS x73A User Guide Installation and Configuration 29 ...

Page 31: ...ch the QNAP bracket to the card using the same screws d Verify that the bracket does not move 8 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw TS x73A User Guide Installation and Configuration 30 ...

Page 32: ...9 Install the power supply unit a Install the unit on the chassis b Attach the screws that secure the unit to the chassis TS x73A User Guide Installation and Configuration 31 ...

Page 33: ...er down until it is completely connected to the chassis b Slide the cover forward c Tighten the screws 11 Connect all cables and external attachments 12 Connect the power cord to the electrical outlet 13 Power on the device TS x73A User Guide Installation and Configuration 32 ...

Page 34: ...ty Warning Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remov...

Page 35: ...ve the screw that secures the cover to the bracket b Pull the cover away from the slot 6 Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket TS x73A User Guide Installation and Configuration 34 ...

Page 36: ...ch the QNAP bracket to the card using the same screws d Verify that the bracket does not move 7 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw TS x73A User Guide Installation and Configuration 35 ...

Page 37: ...is completely connected to the chassis b Slide the cover forward c Tighten the screws 9 Connect all cables and external attachments 10 Connect the power cord to the electrical outlet 11 Power on the device TS x73A User Guide Installation and Configuration 36 ...

Page 38: ...ing fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cov...

Page 39: ...usly to release the module b Verify that the module has tilted upward and is completely released from the slot Warning Attempting to remove a module that is not completely released may damage the module and the motherboard TS x73A User Guide Installation and Configuration 38 ...

Page 40: ...nectors Do not bend the module 6 Install a new module a Align the notch with the ridge in the slot b Insert the module into the slot c Verify that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place TS x73A User Guide Installation and Configuration 39 ...

Page 41: ...ected to the chassis b Slide the cover forward c Tighten the screws 8 Connect all cables and external attachments 9 Power on the device 10 Verify that the module is recognized by the device a Log on to QTS as administrator TS x73A User Guide Installation and Configuration 40 ...

Page 42: ...ector cable QXP 400eS A1164 host bus adapter TL D800S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 2 x SFF 8088 connector cables QXP 800eS A1164 host bus adapter TL D1600S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 4 x SFF 8088 to SFF 8644 connector cables QXP 1600eS host bus adapter TL R400S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 1 x SFF 8088 c...

Page 43: ...ATA drives USB 3 2 Gen 2 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable TR 004U Uses a USB 3 2 Gen 1 Type C interface Supports SATA drives USB 3 2 Gen 1 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable RAIL B02 Connecting SAS Expansion Units To connect the device to SAS expansion units a storage expansion card must be installed in the device For required accessories details...

Page 44: ...n Menu Storage Snapshots Overview System c Verify that the expansion units are listed Connecting SATA JBOD Expansion Units To connect the TS x73A to SATA JBOD expansion units a host bus adapter must be installed on the NAS For required accessories details see Expansion Unit Installation TS x73A User Guide Installation and Configuration 43 ...

Page 45: ...fy that the expansion units are recognized by the NAS a Log on to QTS or QuTS hero as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed Connecting USB Expansion Units To connect the TS x73A to USB expansion units USB Type A to USB Type C cables or USB Type C to USB Type C cables are required For required accessories details see Expansion...

Page 46: ...s the QNAP QTS operating system You can install QTS using any of the following methods Method Description Requirements Qfinder Pro installation Recommended If the NAS is connected to your local area network you can do the following Locate the NAS using Qfinder Pro Complete the steps in the Smart Installation Guide wizard For details see Installing QTS Using Qfinder Pro Computer Network cable Qfind...

Page 47: ...ll data Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area network Note To download Qfinder Pro go to https www qnap com utilities 4 Locate the NAS in the list and then double click the name ...

Page 48: ...QTS Using the Cloud Key Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the following methods On your computer go to http install qnap com Scan the QR code on the NAS using a mobile device The web page lists all the uninitialized QNAP NAS devices on t...

Page 49: ...ministrator password with 1 to 64 characters The password supports all ASCII characters 10 Click Next The Set the date and time screen appears 11 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 12 Click Next The Configure the network settings screen appears 13 Select Obtain an IP address ...

Page 50: ...s without special characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password will be 00089BF61575 Tip You can find the first MAC address using Qfinder Pro A label attached to the device also lists the address as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the por...

Page 51: ...AS only copies files that were modified or added after the last backup LEDs LEDs indicate the system status and related information when the device is powered on The following LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host For details on the location of the LEDs see Components TS x73A User Guide Basic Operations 50 ...

Page 52: ... capacity The system fan is not functioning An error occurred when accessing read write the data A bad sector is detected on the hard drive The device is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The device is in degraded mode one member drive failed in RAID 1 RAID 5 or RA...

Page 53: ...ue A USB device connected to the USB One Touch Copy port is detected Off No USB expansion unit has been detected USB One Touch Copy Flashes blue every 0 5 seconds A USB device connected to the USB One Touch Copy port is detected A USB device connected to the front USB port is being removed from the device A USB device connected to the front USB port is being accessed Blue A USB device is detected ...

Page 54: ...capacity The storage pool has reached full capacity A storage pool status error occurred The disk volume is about to reach its full capacity The disk volume has reached its full capacity The USB device is being removed USB one touch copy button A volume status error occurred A drive is plugged in or out The iSCSI is about to reach full capacity 1 The NAS was powered off by force shutdown hardware ...

Page 55: ...ID 6 4 One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 R...

Page 56: ...n number One or two member drives in two different pairs fail RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com en nas migration Expansion Unit Compat...

Page 57: ...oud Provides various remote access services such as DDNS and myQNAPcloud Link QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QTS QNAP NAS operating system QuTS hero QNAP NAS operating system featuring ZFS file system TS x73A User Guide Glossary 56 ...

Page 58: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any i...

Page 59: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Page 60: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Page 61: ...e not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of t...

Page 62: ...ccurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abi...

Page 63: ... covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless...

Page 64: ... such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sourc...

Page 65: ... published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed...

Page 66: ...talled and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference ...

Page 67: ...有泄漏或突变的年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 TS x73A User Guide Notices 66 ...

Page 68: ...部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS x73A User Guide Notices 67 ...

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