QNAP TS-1264U-RP User Manual Download Page 1

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TS-x64U

TS-464U

TS-464U-RP

TS-1264U-RP

User Guide

Document Version: 1

28/03/2022

Summary of Contents for TS-1264U-RP

Page 1: ...TS x64U TS 464U TS 464U RP TS 1264U RP User Guide Document Version 1 28 03 2022 ...

Page 2: ... the TS 1264U RP 29 Hot Swapping Redundant Power Supply Units 33 Expansion Unit Installation 34 Installing Handles 37 Rail Kits 39 QTS Installation 39 Installing QTS Using Qfinder Pro 39 Installing QTS Using the Cloud Key 41 4 Basic Operations Power Button 45 Reset Button 45 LEDs 46 Audio Alert 47 5 NAS Migration NAS Migration Requirements 49 Status and Setting Changes after NAS Migration 49 Migra...

Page 3: ...ther Resources 56 7 Glossary Cloud Key 57 myQNAPcloud 57 myQNAPcloud Link 57 Qfinder Pro 57 QNAP ID 57 QTS 57 8 Notices Limited Warranty 58 Disclaimer 58 GNU Public License 58 CE Notice 66 UKCA Notice 66 FCC Notice 66 VCCI Notice 67 BSMI Notice 67 SJ T 11364 2006 67 2 ...

Page 4: ...at the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings pro...

Page 5: ...maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Tip Model specifications are subject t...

Page 6: ...ompatibility 3 5 inch bays 3 5 inch SATA hard disk drives 2 5 inch SATA hard disk drives 2 5 inch SATA solid state drives Note For the list of compatible drive models and expansion cards go to https www qnap com compatibility SSD cache acceleration support This device supports SSD cache acceleration for all drives Hot swapping This device supports hot swapping for all drives Network 2 5 Gigabit ne...

Page 7: ...on guide included in the rail kit package For details go to https www qnap com go product rail kit Power supply unit 1 x 250W 100 240V AC 50 60Hz 2 x 250W 100 240V AC 50 60Hz 2 x 300W 100 240V AC 50 60Hz System battery CR2032 lithium battery 3V 225 mAh Fans 2 x 40 mm 12V DC fans 2 x 40 mm 12V DC fans 2 x 80 mm 12V DC fans Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non conden...

Page 8: ... RP 4G 12 TS 1264U RP 4G 36 Quick Installation Guide QIG 1 Components Front Panel TS 464U 4G TS 464U RP 4G No Component No Component 1 Status LED 5 Drive 4 LED 2 Drive 1 LED 6 LAN LED 3 Drive 2 LED 7 Power button 4 Drive 3 LED TS x64U User Guide Product Overview 7 ...

Page 9: ...ponent 1 Drive LEDs 4 LAN LED 2 Power button 5 Expansion unit LED 3 Status LED Rear Panel TS 464U 4G No Component No Component 1 Reset button 6 PCIe low profile flat cover 2 HDMI port 7 Power input TS x64U User Guide Product Overview 8 ...

Page 10: ...t Ethernet activity LED TS 464U RP 4G No Component No Component 1 Reset button 6 PCIe low profile flat cover 2 HDMI port 7 Power supply unit 2 3 2 5 Gigabit Ethernet ports RJ45 8 Power supply unit 1 4 2 5 Gigabit Ethernet speed LED 9 USB 3 2 Gen 2 Type A ports 5 2 5 Gigabit Ethernet activity LED 10 USB 2 0 Type A ports TS x64U User Guide Product Overview 9 ...

Page 11: ...rnet activity LED 2 Reset button 7 Power supply unit 1 3 HDMI port 8 Power supply unit 2 4 2 5 Gigabit Ethernet ports RJ45 9 USB 3 2 Gen 2 Type A ports 5 2 5 Gigabit Ethernet speed LED 10 USB 2 0 Type A ports System Board TS 464U 4G TS 464U RP 4G TS x64U User Guide Product Overview 10 ...

Page 12: ...e slot 1 PCIe 3 0 x2 2 Memory slot 1 Channel A DIMM 1 TS 1264U RP 4G No Component No Component 1 Memory slot 2 Channel B DIMM 1 3 PCIe slot 1 PCIe 3 0 x2 2 Memory slot 1 Channel A DIMM 1 Drive Numbering TS 464U 4G TS 464U RP 4G TS x64U User Guide Product Overview 11 ...

Page 13: ...mponents ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power su...

Page 14: ...ure 27 C 80 6 F Flat anti static surface without exposure to direct sunlight liquids or chemicals Hardware and peripherals Storage drives For the list of compatible drive models go to https www qnap com compatibility Network cable Tools Phillips 1 or 2 screwdriver Anti static wrist strap Setting Up the NAS Important Read all safety requirements and information carefully before setting up the NAS o...

Page 15: ...3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Installation 6 Log on to QTS TS x64U User Guide Product Overview 14 ...

Page 16: ...s and 2 5 inch solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Po...

Page 17: ...y a Place the tray on the drive so that the holes on the tray are aligned with those on the drive b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay TS x64U User Guide Installation and Configuration 16 ...

Page 18: ...atic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Pull the tray handle outward b Pull the tray out TS x64U User Guide Installation and Configuration 17 ...

Page 19: ...y a Place the tray on the drive so that the holes on the tray are aligned with those on the drive b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay TS x64U User Guide Installation and Configuration 18 ...

Page 20: ...ory modules from authorized resellers For details on slot numbering see System Board Warning Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the device 2 Disconnect the power cord f...

Page 21: ...ver a Loosen the screws TS 464U 4G TS 464U RP 4G TS 1264U RP 4G b Slide the cover back c Lift the cover off the device 5 Remove an existing module a Push the retention clips outward simultaneously to release the module TS x64U User Guide Installation and Configuration 20 ...

Page 22: ...a module that is not completely released may damage the module and the system board c Hold the module by the edges d Carefully slide the module out of the slot Warning Do not touch the internal components particularly the metal connectors Do not bend the module TS x64U User Guide Installation and Configuration 21 ...

Page 23: ...y that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the case cover a Place the cover on the device b Slide the cover forward c Tighten the screws TS x64U User Guide Installation and Configuration 22 ...

Page 24: ...l attachments 9 Power on the device 10 Verify that the module is recognized by the device a Log on to QTS as administrator b Go to Control Panel System System Status Hardware Information c Check the value for Total memory TS x64U User Guide Installation and Configuration 23 ...

Page 25: ...om moving fan blades Other moving components Keep your hands and other body parts away from other moving components Note Check the expansion card power supply requirements and compatibility list before installation For more information see www qnap com compatibility 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remo...

Page 26: ...crews that secure the module to the chassis b Remove the module from the chassis 6 Remove the PCIe cover a Remove the screw that secures the cover to the bracket b Pull the cover away from the slot TS x64U User Guide Installation and Configuration 25 ...

Page 27: ...cket to the expansion card a Remove all screws of the existing bracket b Carefully pull the bracket away from the card c Attach the QNAP bracket to the card using the same screws TS x64U User Guide Installation and Configuration 26 ...

Page 28: ... Hold the card by the edges b Insert the card into the riser card slot c Attach the screw 9 Attach the expansion card module a Insert the module into the chassis b Attach the screws that secure the module to the chassis TS x64U User Guide Installation and Configuration 27 ...

Page 29: ...over on the device b Slide the cover forward c Tighten the screws 11 Connect all cables and external attachments 12 Connect the power cord to the electrical outlet 13 Power on the device TS x64U User Guide Installation and Configuration 28 ...

Page 30: ...ving fan blades Other moving components Keep your hands and other body parts away from other moving components Note Check the expansion card power supply requirements and compatibility list before installation For more information see www qnap com compatibility 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove th...

Page 31: ...he screw that secures the cover to the bracket b Pull the cover away from the slot 6 Optional Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket TS x64U User Guide Installation and Configuration 30 ...

Page 32: ...ch the QNAP bracket to the card using the same screws d Verify that the bracket does not move 7 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw TS x64U User Guide Installation and Configuration 31 ...

Page 33: ...over on the device b Slide the cover forward c Tighten the screws 9 Connect all cables and external attachments 10 Connect the power cord to the electrical outlet 11 Power on the device TS x64U User Guide Installation and Configuration 32 ...

Page 34: ...nician must disconnect all PSU cords before installing or replacing system components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet and the power supply unit PSU that you are replacing 3 Firmly press the latch toward the handle and then pull the PSU out 4 Insert the new PSU TS x64U User Guide Installation and Configuration 33 ...

Page 35: ...sion units For details please see table below You can purchase storage expansion accessories from QNAP or an authorized reseller For details go to https shop qnap com For the list of compatible expansion units and the maximum number of applicable expansion units go to https www qnap com go compatibility expansion Expansion Unit Model Description Required Accessories TR 002 Uses a USB 3 2 Gen 1 Typ...

Page 36: ...TL D800S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 2 x SFF 8088 connector cables QXP 800eS A1164 host bus adapter TL D1600S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 4 x SFF 8088 to SFF 8644 connector cables QXP 1600eS A1164 host bus adapter TL R400S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 1 x SFF 8088 connector cable QXP 400eS A1164 host bus...

Page 37: ...nsion Unit Installation 1 Power off the NAS 2 Install a host bus adapter on the PCIe slot For details see Installing Expansion Cards on the TS 464U and TS 464U RP and Installing Expansion Cards on the TS 1264U RP Important The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device Third party host bus adapters are not compatible with QNAP JBOD enclosures 3 Co...

Page 38: ...re listed Installing Handles Installing handles enables you to better grip and further secure the NAS on a rack Handles on the TS 464U 4G and TS 464U RP 4G require manual installation 1 Power off the NAS 2 Install a handle on an angle bracket a Align the openings on the handle with the two round screw holes on the angle bracket b Attach the screws to lock the handle to the angle bracket TS x64U Us...

Page 39: ...angle bracket with the holes on the chassis Note Ensure that the handle faces the same direction as the front panel b Attach the screws 4 Install a second handle on the other side of the chassis 5 Power on the NAS TS x64U User Guide Installation and Configuration 38 ...

Page 40: ...r Network cable Qfinder Pro installer Cloud installation If the NAS is connected to the internet you can do the following Scan the QR code on the NAS Log into your myQNAPcloud account Use myQNAPcloud Link to remotely access your NAS Complete the steps in the Smart Installation Guide wizard For details see Installing QTS Using the Cloud Key Computer or mobile device Network cable myQNAPcloud accoun...

Page 41: ...d Russian characters The username cannot contain the following special characters grave accent asterisk equal sign plus sign square brackets slash vertical bar semicolon colon apostrophe quotation mark comma less than sign greater than sign backslash question mark percent sign Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters Confirm Pass...

Page 42: ...ess configuration page appears b Specify the following IP address configurations Interface IP Address Subnet Mask Default Gateway Primary DNS server Secondary DNS server 13 Click Next The Thunderbolt Connection page appears Note This page only appears if your device supports Thunderbolt You will need to connect your device to a computer using a Thunderbolt cable 14 Click Next The Summary screen ap...

Page 43: ...in the default web browser 5 Create an account or sign in to myQNAPcloud Note You must return to this page to complete the installation after creating an account 6 Specify the myQNAPcloud device name for the NAS Note The myQNAPcloud device name is used when remotely accessing the NAS For security purposes the myQNAPcloud Link remote connection service will be disabled on your NAS after initializat...

Page 44: ...2 Specify the time zone date and time using any of the following methods Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard Methods User Actions Synchronize with computer or device time Select Same as the computer device time The NAS time will be the same as your computer or device used to configure the time Enter manually a S...

Page 45: ...ck Next The Thunderbolt Connection page appears Note This page only appears if your device supports Thunderbolt You will need to connect your device to a computer using a Thunderbolt cable 16 Click Next The Summary screen appears 17 Review the settings 18 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 19 Click Confirm QTS is ...

Page 46: ...etters without special characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password would be 00089BF61575 Tip You can find the first MAC address with Qfinder Pro or attached to a label on the device listed as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port tru...

Page 47: ...g the firmware do not remove the power cord or USB cable and do not force exit the application Red The drive is invalid The disk volume has reached its full capacity The disk volume is about to reach its full capacity The system fan is not functioning An error occurred when accessing read write the data A bad sector is detected on the hard drive The device is in degraded read only mode two member ...

Page 48: ...Off There is no network connection Drive Flashes red The data is being accessed and a read write error occurs during the process Red A drive read write error occurred Flashes green Data is being accessed Green The drive is ready Off No drive was detected Expansion Blue A QNAP USB or SATA external storage device is connected Off No expansion unit has been detected Audio Alert Duration Frequency Des...

Page 49: ...ched full capacity A storage pool status error occurred The disk volume is about to reach its full capacity The disk volume has reached its full capacity The drives are in degraded mode The drive is rebuilding A volume status error occurred A drive is plugged in or out 1 The NAS is powering off The NAS was powered off by force shutdown hardware shutdown The NAS was powered on successfully and is r...

Page 50: ...to an ARM NAS The destination NAS must run on the same QTS version as the source NAS or later The destination NAS must have sufficient free drive bays to accommodate all the drives that you are migrating from the source NAS For NAS models that do not support NAS migration you can migrate existing data using HBS 3 For details see Migrating NAS Data Using HBS 3 Status and Setting Changes after NAS M...

Page 51: ...onfigured Licenses Licenses are not migrated Warning To prevent losing all your software licenses QNAP recommends deactivating licenses on the source NAS before data migration Applications If the destination NAS has less RAM than the source NAS the following features and applications might not function Virtualization Station Qsirch and Snapshots Services Only services supported by the destination ...

Page 52: ...n NAS using HBS 3 Preparing the Destination NAS 1 Log on to QTS 2 Create one or more storage pools For details see the Creating a Storage Pool topic in the QTS user guide 3 Create one or more volumes For details see the Volume Creation topic in the QTS user guide 4 Create shared folders on the destination NAS For details see the Creating a Shared Folder topic in the QTS user guide 5 Install HBS 3 ...

Page 53: ... Space window appears 6 Select the destination NAS as the destination storage space and specify the following Setting Description Name The name used to identify the storage space IP address Host name The IP address or hostname used to access the storage space Tip Click to scan for available devices Port The port number used to access the storage space This value must be between 1 to 65535 Password...

Page 54: ...w 13 Click Next The Rules screen appears 14 Optional Configure job rules 15 Click Next The Summary screen appears 16 Review the job summary 17 Click Create The source NAS runs the created one way sync job Note It may take several minutes to migrate shared folders from the source NAS to the destination NAS Importing Local Users or Group Settings to the Destination NAS 1 Power on the source NAS 2 Ba...

Page 55: ...AS log on to QTS b Go to Control Panel Privilege Users c Click Create and then click Import Export Users d Select Import user and user group settings Note You can select whether to send a notification mail to newly created users or overwrite duplicate users e On your computer select the user settings file exported from the source NAS The source NAS user settings file is imported to the destination...

Page 56: ... One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove ...

Page 57: ...number One or two member drives in two different pairs fail RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com go nas migration Expansion Unit Compatib...

Page 58: ... Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services QTS QNAP NAS operating system TS x64U User Guide Glossary 57 ...

Page 59: ...ion QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any...

Page 60: ...ed this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ...

Page 61: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Page 62: ...ature extensions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not ca...

Page 63: ...dification has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under t...

Page 64: ...ing where to find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as exceptions the above requirements apply either way 9 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically termi...

Page 65: ...paragraphs a patent license is any express agreement or commitment however denominated not to enforce a patent such as an express permission to practice a patent or covenant not to sue for patent infringement To grant such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent li...

Page 66: ... later version applies to it you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation If the Program does not specify a version number of the GNU General Public License you may choose any version ever published by the Free Software Foundation If the Program specifies that a proxy can decide which fut...

Page 67: ...ng two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interferen...

Page 68: ...切な対策を講ずるよう要求されることがあります VCCI A BSMI Notice 警告使用者這是甲類的資訊產品在居住的環境中使用時可能會造成射頻干擾在這種情況下使用者會被要求採取某些適當的對策 SJ T 11364 2006 本产品符合中国 RoHS 标准以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求本产品上会附有环境友好使用期限的标签此期限是估算这些物质不会有泄漏或突变的年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 ...

Page 69: ...镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS x64U User Guide Notices 68 ...

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