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QNAP QTS 4.5 Series, User Manual

The "QNAP QTS 4.5 Series" user manual is a comprehensive guide designed to assist users in maximizing their experience with this innovative product. This manual details each feature and functionality, providing step-by-step instructions for effortless navigation. Download this manual for free from our website, ensuring you get the most out of your QNAP QTS 4.5 Series.

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19. Helpdesk

Helpdesk is a built-in application that allows users to quickly find solutions or contact the QNAP support team
when they encounter any issues while using QTS and related applications.

Overview

On the 

Overview

 screen, you can contact the QNAP support team, browse frequently asked questions and

application notes, download QNAP user manuals, find out how to use a QNAP NAS, search the QNAP
knowledge base, and find compatible devices. This screen also displays Helpdesk message logs.

Title

Description

Help Request

Contact the QNAP support team by submitting your issues or questions.

QNAP Online
Tutorial & FAQ

Browse frequently asked questions and application notes for QNAP NAS and
applications.

NAS User Manual

View or download QNAP NAS user manuals.

Help Center

Find how to use a QNAP NAS.

QNAP Helpdesk
Knowledge Base

Search the QNAP knowledge base for answers from the support team for different
issues.

Compatibility List

Find drives and devices that are compatible with QNAP NAS.

My Tickets

View your submitted tickets status.

Configuring Settings

1.

Open 

Helpdesk

.

2.

Go to 

Overview

.

3.

Click  . 
The 

Settings

 window appears.

4.

Specify the message retention time.

5.

Optional: Click 

Retain all messages

.

6.

Optional: Click 

I am allowing QNAP Support to access my system logs

.

7.

Optional: click 

Sign In

. 

The 

Settings

 window appears.

8.

Specify your QNAP ID.

9.

Specify the password.

10.

Click 

Sign In

.

11.

Click 

Apply

.

Help Request

Help Request allows users to directly submit requests to QNAP from your NAS. Helpdesk automatically
collects and attaches NAS system information and system logs to your request to help the QNAP technical
support team identify and troubleshoot potential issues.

QTS 4.5.x User Guide

Helpdesk   

562

Summary of Contents for QTS 4.5 Series

Page 1: ...QTS 4 5 x User Guide Document Version 2 10 11 2020 ...

Page 2: ...figuring Region Settings 36 Configuring the Login Screen 36 Security 36 Configuring the Allow Deny List 37 Configuring IP Access Protection 37 Configuring Account Access Protection 38 Certificate Private Key 38 Configuring the Password Policy 40 Hardware 40 Configuring General Hardware Settings 40 Configuring Audio Alert Settings 41 Configuring Smart Fan Settings 42 Backup Battery Unit BBU 42 Conf...

Page 3: ... Folder Properties 74 Refreshing a Shared Folder 77 Removing Shared Folders 77 Enabling Daily Updates for Shared Folders 77 Snapshot Shared Folders 77 ISO Shared Folders 80 Shared Folder Permissions 82 Folder Aggregation 85 Shared Folder Encryption 88 Shared Folder Access 90 Quota 95 Enabling Quotas 96 Editing Quota Settings 96 Exporting Quota Settings 97 Quota Conflicts 97 Domain Security 97 Acti...

Page 4: ...ressing a File 137 Extracting Compressed Files or Folders 138 Sharing a File or Folder by Email 139 Sharing a File or Folder on a Social Network 141 Sharing a File or Folder Using Share Links 143 Sharing a File or Folder with a NAS User 145 Playing an Audio File 147 Playing a Video File 147 Playing a Video File Using CAYIN MediaSign Player 147 Opening a 360 degree Image or Video File 148 Streaming...

Page 5: ... SEDs 211 Expansion Units 217 Expansion Unit Actions 218 Expansion Unit Automatic Recovery 218 QNAP External RAID Devices 219 QNAP JBOD Enclosures 235 Qtier 236 Qtier Benefits 236 Qtier Requirements 238 Qtier Creation 239 Qtier Management 242 Tiering On Demand 246 Snapshots 246 Snapshot Storage Limitations 246 Snapshot Creation 247 Snapshot Management 249 Snapshot Data Recovery 251 Snapshot Clone ...

Page 6: ... Storage 308 Remote Disk 317 Fibre Channel 319 FC Ports 319 FC Storage 322 FC WWPN Aliases 324 LUN Import Export 326 Creating a LUN Export Job 327 Importing a LUN from an Image File 328 LUN Import Export Job Actions 330 LUN Import Export Job Status 330 8 SSD Profiling Tool SSD Over Provisioning 331 SSD Extra Over Provisioning 331 SSD Over Provisioning Tests 331 Creating an SSD Over Provisioning Te...

Page 7: ... Virtual Switch in Basic Mode 425 Creating a Virtual Switch in Advanced Mode 426 Creating a Virtual Switch in Software defined Switch Mode 429 DHCP Server 430 Creating a DHCP Server 430 DHCP Clients 433 RADVD 434 Route 437 Creating a Static Route 437 DDNS 438 Adding a DDNS Service 438 11 Network File Services Network Access 440 Service Binding 440 Proxy Server 440 Service Ports 441 Win Mac NFS 442...

Page 8: ... an SSL Certificate 458 13 App Center Overview 460 Left Panel 460 Toolbar 460 Main Area 461 App Operations 462 Viewing App Information 462 Subscribe to an App License 462 Installing an App from App Center 463 Installing an App Manually 463 Updating an App 464 Batch Updating Multiple Apps 464 Enabling or Disabling an App 465 Migrating an App 465 Granting or Denying User Access to an App 465 Uninsta...

Page 9: ... Configuring HD Station 488 HD Station Applications 489 Using HD Player in HD Station 489 DLNA Media Server 489 Enabling DLNA Media Server 489 Configuring DLNA Media Server 490 Media Streaming Add on 490 Configuring General Settings 491 Configuring Browsing Settings 492 Configuring Media Receivers 492 Multimedia Console 493 Overview 493 Content Management 493 Indexing 494 Thumbnail Generation 495 ...

Page 10: ...ngs 560 Configuring Malware Remover 560 19 Helpdesk Overview 562 Configuring Settings 562 Help Request 562 Submitting a Ticket 563 Remote Support 564 Enabling Remote Support 564 Extending Remote Support 564 Disabling Remote Support 564 Diagnostic Tool 565 Downloading Logs 565 Performing an HDD Standby Test 565 Performing an HDD Stress Test 565 20 Console Management Enabling Secure Shell SSH 566 En...

Page 11: ...Rebooting the NAS 574 Rebooting the NAS Into Rescue Mode 574 Rebooting the NAS Into Maintenance Mode 574 10 ...

Page 12: ...tion Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings provide information that when ignored may result in potential loss injury or even death QTS 4 5 x User Guid...

Page 13: ...ces Backup Station as the built in backup application QTS now provides Console Management a command line interface that supports log viewing app management license activation and other operations via SSH QTS now supports TL series SAS JBOD enclosures QTS now indicates whether a device supports Intel QuickAssist Technology Virtualization Station now supports live migration Users can now migrate a r...

Page 14: ...s the NAS Web browser Qfinder Pro Qmanager Qmanager is a mobile application that enables administrators to manage and monitor NAS devices on the same network You can download Qmanager from the Apple App Store and the Google Play Store For details see Accessing the NAS Using Qmanager Mobile device that is connected to the same network as the NAS Qmanager Explorer Windows You can map a NAS shared fo...

Page 15: ...same network as the NAS Tip To download Qfinder Pro go to https www qnap com en utilities 2 Open Qfinder Pro Qfinder Pro automatically searches for all QNAP NAS devices on the network 3 Locate the NAS in the list and then double click the name or IP address The QTS login screen opens in the default web browser 4 Specify your username and password 5 Click Login The QTS desktop appears Accessing the...

Page 16: ...ring the login process To use 2 step verification you must install an authenticator application on your mobile device The application must implement verification services using the Time based One time Password Algorithm TOTP QTS supports Google Authenticator for Android iOS and BlackBerry and Authenticator for Windows Phone Enabling 2 step Verification 1 Install an authenticator application on you...

Page 17: ...ication Center Service Account and Device Pairing Email b Verify that the SMTP server is correctly configured 10 Click Finish Logging in to QTS Using 2 step Verification 1 Specify your username and password 2 Specify the security code generated by the authenticator application installed on your mobile device 3 Optional If your mobile device is inaccessible click Verify another way 4 Specify the an...

Page 18: ...enu panel on the left side of the desktop 3 Search Type key words to locate settings applications and help content Click an entry in the search results to open the application system utility or Help Center window If the application is not yet installed QTS opens the corresponding download screen in the App Center window Tip App or utility search results are classified into Systems Application and ...

Page 19: ...d SATA ports on the NAS Click the button to view the details for each connected device Click a listed device to open File Station and view the contents of the device 7 Event Notifications Position the mouse pointer over the button to see the number of recent errors warnings and notices Click the button to view the following details for each event Event type Description Timestamp Number of instance...

Page 20: ...available on models with certain hardware specifications Restart Restarts the NAS Shutdown Shuts down QTS and then powers off the NAS Tip You can also power off the NAS using one of the following methods Press and hold the power button for 1 5 seconds Open Qfinder Pro and then go to Tools Shut down Device Open Qmanager and then go to Menu System Tools System Tap Shutdown Logout Logs the user out o...

Page 21: ...ed languages and allows you to change the language of the operating system Desktop Preferences Opens a list of display modes and allows you to select your preferred mode of displaying the QTS desktop based on your device type Help Request Opens the Helpdesk window Data Privacy Opens the QNAP Privacy Policy page About Displays the following information Operating system Hardware model Operating syst...

Page 22: ...lick Edit login screen to open the Login Screen configuration screen in the Control Panel window Click Apply to save all changes 2 Wallpaper Select a wallpaper from the built in options or upload a photo Click Apply to save all changes 3 2 step Verification Click Get Started to open the configuration wizard For details see Enabling 2 step Verification QTS 4 5 x User Guide Overview 21 ...

Page 23: ...y clicking the Back button or closing the browser QNAP recommends enabling this setting Reopen windows when logging back into NAS When enabled the current desktop settings including all open windows are retained until the next session Show the desktop switching button When enabled QTS displays the desktop switching buttons on the left and right sides of the desktop Show the link bar on the desktop...

Page 24: ...open Control Panel System System Status System Information If disk related issues occur click the heading to open Storage Snapshots 2 Hardware Information System temperature CPU fan speed System fan speed Click the heading to open Control Panel System System Status Hardware Information 3 Resource Monitor CPU usage in Memory usage in Network upload and download speeds for each adapter Click the hea...

Page 25: ... to switch between disk and NAS information Click a disk name to view the following information for each installed disk Capacity size Temperature Health status Click Details to open Storage Snapshots Overview Storage 6 Storage For each volume Status Used space Available space Folder size For each storage pool Status Used space Available space Volume size Click the heading to open the Storage Resou...

Page 26: ... the filters to view tasks that were executed within a specific period 9 News Links to QNAP announcements Click the heading to open the relevant pages on the QNAP website Main Menu No Section Description Possible User Actions 1 NAS Information Displays the NAS name and model number N A QTS 4 5 x User Guide Overview 25 ...

Page 27: ...esktop Click a menu item Right click a menu item and then select Open Open an application in a new browser tab only for certain apps Right click a menu item and then select Open in new browser tab Create a shortcut on the desktop Right click a menu item and then select Create shortcut Click and drag a menu item to the desktop 3 Applications Displays a list of applications developed by QNAP or thir...

Page 28: ...le Station Storage Snapshots App Center Help Center Click an icon to open the application window Right click an icon and then select one of the following Open Opens the application window Remove Deletes the icon from the desktop Click and drag an icon to another desktop 3 Desktop This area contains open system utilities and applications The desktop consists of three separate screens Click or to mo...

Page 29: ...creen in the Control Panel window 6 Date and time This displays the date and time that the user configured during installation of the operating system N A 7 Link bar This displays shortcut links to myQNAPcloud utility and app download pages feedback channels and the Helpdesk Click any of the following buttons Opens the myQNAPcloud website in another browser tab Opens the download page for mobile a...

Page 30: ...lable memory and free memory in MB GB or TB 2 Junk Files Junk files are unnecessary system files and files in the Recycle Bin which consume disk space and memory Click Clear to permanently delete junk files By default clicking Clear only deletes unnecessary system files such as files that the operating system and applications create while performing certain tasks Click to select other types of fil...

Page 31: ...of consumed processing power Memory Displays the amount of memory consumed CPU Time Displays the amount of time the CPU requires to process an application request Status Displays one of the following statuses Always Enabled Always Disabled Scheduled Action Displays icons for the possible actions You can perform the following actions Objective Action Enable or disable an application or service Clic...

Page 32: ...Applies the schedule to the selected application or service Select Auto apply Applies the schedule to all applications and services Delete a schedule Click to delete the schedule and disable an application or service Remove an application Click This function applies only to applications that are available in App Center Getting Started 1 Log in to the NAS as an administrator The default administrat...

Page 33: ...details see Shared Folders 8 Edit shared folder permissions Permissions enable you to control who can view and modify files in a shared folder For details see Shared Folder Permissions 9 Map the shared folders as network drives on your computer For details see Shared Folder Access 10 Store and manage files For details see File Station QTS 4 5 x User Guide Overview 32 ...

Page 34: ...m and application content and services are localized according to the selected region Login Screen This screen allows you to customize the NAS login screen Configuring System Administration Settings 1 Go to Control Panel System General Settings System Administration 2 Specify the following information Field User Action Server name Specify a name containing up to 14 characters from any of the follo...

Page 35: ...d Websites window appears d Optional Click Add to add a website to the list The Add Host Name window appears e Specify a host name f Click Add The host name is added to the allowed websites list g Optional Select a website and then click Delete to delete a website from the list h Click Apply 3 Click Apply Configuring Time Settings Important You must configure the system time correctly to avoid the...

Page 36: ...in regions that use Daylight Saving Time DST Users outside these regions can disregard these settings 1 Go to Control Panel System General Settings Daylight Saving Time 2 Select Adjust system clock automatically for daylight saving time 3 Optional Select Enable customized daylight saving time table 4 Optional Perform any of the following actions Action Steps Add DST data a Click Add Daylight Savin...

Page 37: ...ect a region Region Description Global Select this region if the NAS is located outside of China China Select this region if the NAS is located in China 3 Click Apply Configuring the Login Screen 1 Go to Control Panel System General Settings Login Screen 2 Configure the following settings Field User Action Login screen template Select a template for the login screen Show firmware version Select th...

Page 38: ...window appears c Specify an IP address netmask or IP range d Click Create Tip To remove an IP address netmask or IP range select an entry from the table and then click Remove Use IP allow list The NAS can only connect to the IP addresses or network domains included in the IP allow list a Select Allow connections from the list only b Click Add The IP configuration window appears c Specify an IP add...

Page 39: ...r error messages when accessing the web interface upload an SSL certificate from a trusted provider Replacing the SSL Certificate and Private Key Warning The NAS supports only X 509 PEM certificates and private keys Uploading an invalid security certificate may prevent you from logging in to the NAS through SSL To resolve the issue you must restore the default security certificate and private key ...

Page 40: ...web com 789 web com Create self signed certificate Configure the following information Private key length Common name Email Country State Province Region City Organization Department 6 Click Apply Downloading the SSL Certificate and Private Key 1 Go to Control Panel System Security Certificate Private Key 2 Click Download Certificate A dialog box appears 3 Select Certificate Private Key or both 4 ...

Page 41: ... are not allowed For example AAA Must not be the same as the associated username or the username reversed The password must not be the same as the username or the reversed username For example username user1 and password 1resu Minimum length The password length must be greater than or equal to the specified number The maximum length of a password is 64 characters 3 Optional Require NAS users to pe...

Page 42: ...his option is enabled an unexpected system shutdown may lead to data loss Run user defined processes during startup Select this option to run user defined processes during startup Turn on LED Select this option to turn on the LED set its brightness level and set a schedule for brightness setting Note This function is only applicable for some models 3 Click Apply Configuring Audio Alert Settings 1 ...

Page 43: ...ve the slider to set the fan speed 3 Click Apply Backup Battery Unit BBU You can schedule a learning cycle for the backup battery units BBUs A learning cycle is when a controller performs a battery calibration operation to determine the battery s condition During this cycle the system switches to write through mode to protect data integrity In write through mode the NAS writes data directly to HDD...

Page 44: ...lization Station Virtualization Station has exclusive use of all expansion card resources Container Station Container Station has exclusive use of all expansion card resources 4 Click Apply Power You can configure Wake on LAN WOL select a NAS behavior after power outage and specify power schedules EuP Mode Energy using Products EuP is a directive designed to improve energy efficiency of electrical...

Page 45: ...his feature allows you to configure the power on and off status of the NAS after a power outage Configuring the Power Recovery Settings 1 Go to Control Panel System Power Power Recovery 2 Select a power recovery setting Restore the previous NAS power state Turn on the NAS automatically Keep the NAS turned off 3 Click Apply Power Schedule This feature allows you to schedule automatic system power o...

Page 46: ...es enhancements and bug fixes You can update NAS firmware using one of the following methods Update Method Description Using Live Update Firmware updates are automatically detected by QTS and installed onto your device For details see Checking for Live Updates Using Manual Update You can check for latest device firmware updates on the QNAP website download the firmware update to a computer and man...

Page 47: ... Locate the model name on a sticker on the bottom or rear of your device Log on to your device to find the model name Firmware version If you are updating the firmware using Manual Update or Qfinder Pro ensure the selected firmware version is correct for your device model Checking for Live Updates Warning To prevent data loss QNAP recommends backing up all data on your device before updating the f...

Page 48: ...Backup Restore Do not power off your device during the firmware update process Important Make sure you read through the Firmware Update Requirements before updating the firmware The update may require several minutes or longer depending on your hardware configuration and network connection 1 Download the NAS firmware a Go to http www qnap com download b Select the number of drive bays on your NAS ...

Page 49: ...ant Make sure you read through the Firmware Update Requirements before updating QTS The update may require several minutes or longer depending on your hardware configuration and network connection Do not power off the NAS during the update 1 Download the NAS firmware a Go to http www qnap com download b Select the number of drive bays on your NAS model c Select your NAS model d Read the release no...

Page 50: ...re update c Click Update The firmware update image file is listed in the table below 7 Perform one of the following actions Action Steps Update a single NAS device Select the NAS that you want to update Update multiple NAS devices of the same model a Select a NAS model from the list b Select Update all the devices with the same model number within the network c Select the NAS devices that you want...

Page 51: ...ol Panel System Backup Restore Backup Restore Settings 2 Click Browse 3 Select a valid BIN file that contains the QTS system settings 4 Click Restore System Reset and Restore to Factory Default QTS provides several options for resetting or restoring the NAS to its default state Important QNAP recommends backing up your data before performing this task QTS 4 5 x User Guide System Settings 50 ...

Page 52: ... admin password will be 112233AABBCC Tip You can find the MAC address of adapter 1 using Qfinder Pro It is also printed on a sticker on the device as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Service binding All NAS services can...

Page 53: ...store factory default settings and format all volumes This restores the default system settings and formats all disk volumes 1 Go to Control Panel System Backup Restore Restore to Factory Default 2 Click Restore Factory Defaults Format All Volumes 3 Choose to restart or shut down the NAS after the system is reset 4 Click OK Reinitialize the NAS This deletes all data on the disks and reinstalls QTS...

Page 54: ...gs Click Settings This enables you to configure the following settings Stop printer sharing and clear print spool Select this option to disable printing and delete all stored data on the selected printer Bonjour printer support Select this option to introduce the printing service to the macOS users on your network 3 Optional Specify the maximum number of print jobs allowed on each printer One prin...

Page 55: ...cally powers off or switches to auto protection mode regardless of the specified waiting time The power is restored The NAS remains functional Phase 2 From the end of the specified waiting time until the UPS runs out of power The power is not restored and the NAS is in auto protection mode The NAS stops all running services All shared folders and iSCSI LUNs become inaccessible The power is not res...

Page 56: ... which QTS sends notifications in the event of power failure Note This option can only be selected when the UPS is connected to the NAS via USB SNMP connection a Connect the UPS to the same network as the NAS b Select SNMP connection c Specify the IP address of the UPS d Choose one of the following options Power off the server after the power fails for a specified time period Allow the NAS to ente...

Page 57: ...tings of each network interface System Service This screen displays the current status of system services such as antivirus networking services DDNS services domain controllers multimedia management data backup management surveillance management remote servers and VPN servers Hardware Information This screen displays NAS hardware information such as CPU usage memory disk temperature power supply u...

Page 58: ... to display the activities of volumes LUNs storage pools RAID groups and disks on the NAS over time This screen also summarizes the storage usage of each volume You can hover the mouse pointer over a line chart to view the storage activity at a specific point in time Processes This screen displays all ongoing background processes and provides information about each process such as its current stat...

Page 59: ...NAS via Secure Shell SSH or Telnet do not disable the default admin account Also if you re going to access Console Management do not disable the default admin account Creating an Administrator Account Note Create another administrator account before disabling the default admin account 1 Log in as admin 2 Go to Control Panel Privilege Users 3 Click Create Create a User The Create a User window appe...

Page 60: ...Tip You can edit the notification message 5 Add the user to one or more user groups a Under User Group click Edit b Select administrators 6 Optional Specify shared folder permissions for the user a Under Shared Folder Permission click Edit b Select the shared folder permissions for the user c Optional Select Apply changes to subfolders 7 Optional Specify application privileges for the user a Under...

Page 61: ... The Edit Account Profile window opens 4 Select Disable this account 5 Optional Select one of the following options Option Description Now Disables the account immediately Expiry date Disables the account on the specified date 6 Click OK Creating a Local User 1 Go to Control Panel Privilege Users 2 Click Create Create a User The Create a User window appears 3 Specify the following information Fiel...

Page 62: ...users might be able to see this information If you do not want to share this information leave the field blank Send a notification mail to the newly created user optional When selected QTS sends a message that contains the following information to the specified email address URLs for connecting to the NAS Tip You can edit the notification message 4 Optional Add the user to one or more user groups ...

Page 63: ...ota Conflicts 8 Click Create Creating Multiple Users 1 Go to Control Panel Privilege Users 2 Click Create Create Multiple Users The Multiple Users Creation Wizard appears 3 Click Next 4 Specify the following information Field Description User Name Prefix Specify a username that contains a maximum of 23 ASCII characters and that does not Contain a space Begin with the following characters Contain t...

Page 64: ...This feature is enabled by default and should only be disabled in networks where multiple users simultaneously access the same files Disk Volume Select the data volume where the private network share will be created To continue without creating a private network share select No 7 Click Next QTS creates the user accounts and adds them to the displayed user list 8 Click Finish User Account Lists The...

Page 65: ... Save the list as a TXT file Important If the list contains multi byte characters save the file with UTF 8 encoding Creating a CSV User File 1 Create a new workbook in a spreadsheet editor 2 Specify user information in the following format column A Username column B Password column C Quota MB column D Group name Important Specify a quota between 100 MB and 2048 GB 2048000 MB Note The system only a...

Page 66: ...rver For details see Configuring an Email Notification Server Overwrite duplicate users When selected QTS overwrites existing user accounts that have duplicates on the imported user account list 5 Click Browse and then select the file that contains the user account list Important Ensure that you are importing a valid QTS user account list file to avoid parsing errors For details see User Account L...

Page 67: ...a BIN file Tip You can use this file to import users to another NAS running QTS Modifying User Account Information 1 Go to Control Panel Privilege Users 2 Locate a user 3 Perform any of the following tasks Task User Action Change password a Under Action click The Change Password window appears b Specify a password that contains a maximum of 64 ASCII characters c Verify the password d Click Apply Q...

Page 68: ...ow or specify an Expiry Date c Modify the quota for the user Note This option is only available when quotas are enabled No Limit Quota settings do not apply to the user Limit disk space to Specify a quota for the user Use group quotas Group quota settings apply to the user Important Individual quotas may override group quotas d Click OK Edit user group membership a Under Action click The Edit User...

Page 69: ... a personal folder for each local and domain user on the NAS When a home folder is created the user s home folder appears as a shared folder called home Users can access their home folder through Microsoft networking FTP and File Station All user home folders are located in the homes shared folder By default only the administrator can access this folder If home folders are disabled home folders be...

Page 70: ...r Group window appears 3 Specify the User group name The user group name can contain 1 to 128 characters from any of the following groups Letters A to Z a to z Numbers 0 to 9 Multi byte characters Chinese Japanese Korean and Russian Dashes 4 Optional Specify a description that contains a maxiumum of 128 characters 5 Optional Add users to the user group a Under Assign users to this group click Edit...

Page 71: ... Conflicts Modifying User Group Information 1 Go to Control Panel Privilege User Groups 2 Locate a user group 3 Perform any of the following tasks Task User Action Edit user group details a Under Action click The View Group Details window appears b Modify the description c Modify the quota Note You cannot modify the quota in the default user group This option is only available when quotas are enab...

Page 72: ...eted 3 Click Delete A warning message appears 4 Click OK Shared Folders Go to Control Panel Privilege Shared Folders to configure settings and permissions for shared folders Default Shared Folders QTS automatically creates the following shared folders to help you organize data on your NAS Important You cannot delete or modify certain properties of default shared folders Folder Description Download...

Page 73: ...e following information Field Description Folder Name Specify a folder name that contains 1 to 64 characters and that does not Begin or end with a space Contain consecutive spaces End with Begin with _sn_ or _sn_bk Contain the following characters Comment optional Specify a comment that contains 1 to 128 ASCII characters The information is for your reference and is not used by QTS Disk Volume Spec...

Page 74: ...ving the encryption key on the NAS can result in unauthorized data access if unauthorized personnel are able to physically access the NAS If you forget the encryption password all data will become inaccessible 6 Optional Configure advanced settings Option Description Guest Access Right Select the permission level assigned to users without a NAS account Hide network drive Selecting this option hide...

Page 75: ...only see the files and folders that they have permission to access Set this folder as the Time Machine backup folder macOS When enabled the shared folder becomes the destination folder for Time Machine in macOS Important If space in the folder is insufficient when starting a new Time Machine backup QTS automatically deletes the oldest Time Machine backup in the folder to free up space You should d...

Page 76: ...to improve performance This feature is enabled by default and should only be disabled in networks where multiple users simultaneously access the same files SMB Encryption This option is available only when SMB3 is enabled Selecting this option encrypts all Microsoft network communication using the SMB3 protocol Enable Windows Previous Versions When enabled the Previous Versions feature in Windows ...

Page 77: ...h Qsync This option is only available if Qsync Central is installed on the NAS Enable access based share enumeration ABSE When enabled users can only see the shared folders that they have permission to mount and access Guest account users must enter a username and password to view shared folders Enable access based enumeration ABE When enabled users can only see the files and folders that they hav...

Page 78: ...tings The Settings window opens 3 Select Enable daily updates for shared folder size and the number of folders and files 4 Select a time 5 Click Apply Snapshot Shared Folders A snapshot shared folder is a shared folder created on a dedicated volume and allows users to quickly recover data by restoring a folder or reverting a volume from a snapshot Users can also set folder quotas for snapshot shar...

Page 79: ... Tip You can also enable auto tiering from the Shared Folders screen Allocate folder quota You can allocate a folder quota for the snapshot shared folder 4 Optional Configure user access permissions a Under Configure access privileges for users click Edit b Specify the access permissions for users For details see Shared Folder Permissions 5 Optional Configure advanced settings For details see Crea...

Page 80: ...Click Run now A dialog box appears b Click OK to reclaim the available storage space QTS reclaims the used space A dialog box appears c Click OK Convert a thick volume to a thin volume to release unallocated space Note This option is only available if the storage pool contains a thick volume a Select a volume to convert b Click Run now The Convert to Thin Volume window appears Warning Converting a...

Page 81: ...S models can support up to 256 ISO shared folders However some NAS models support fewer than 256 ISO image files depending on the number of Network Recycle Bin folders Number of supported ISO image files 256 6 default shared folders number of Network Recycle Bin folders The following NAS models support fewer than 256 ISO image files NAS Model TS 1x TS 110 TS 112 TS 119 TS 119P TS 120 TS 121 TS 2x ...

Page 82: ...ns a maximum of 128 ASCII characters 6 Click Next 7 Configure user access permissions and guest access rights to the ISO shared folder Type Option Description User Action User access permissions Grant read only access right for administrators only Selecting this option grants administrator accounts read only access to the ISO shared folder a Click Next b Review the settings By User Selecting this ...

Page 83: ... Description Read Only RO The user or user group can read files in the shared folder but not write them Read Write RW The user or user group can read and write files in the shared folder Deny The user or user group cannot read or write files in the shared folder Editing Shared Folder Permissions 1 Go to Control Panel Privilege Shared Folders Shared Folder 2 Locate a shared folder 3 Under Action cl...

Page 84: ...t of users with permissions for the shared folder 1 Click the user you want to remove 2 Click Remove QTS removes the user from the list d Optional Modify guest access rights Under Guest Access Right select the permission type for guest accounts NFS host access Edit NFS host access rights for shared folders a Select Access right to enable NFS access rights Note You can t select this for folders mou...

Page 85: ...n Description Enable Advanced Folder Permissions When enabled users can assign folder and subfolder permissions to individual users and user groups Note SMB NFS mounted shared folders do not support advanced folder permissions Enable Windows ACL support When enabled users can only configure folder and subfolder permissions from Windows File Explorer 3 Click Apply Conflicts in Shared Folder Permiss...

Page 86: ... 10 folders to a single portal folder Go to Control Panel Privilege Shared Folders Folder Aggregation to enable folder aggregation Note Folder aggregation is supported in Samba networks only QNAP recommends folder aggregation for a Windows Active Directory AD environment If access permissions are assigned to portal folders the NAS and remote servers must be joined to the same AD domain Creating a ...

Page 87: ...sion issues 4 Click Apply Modifying Portal Folder Information Note Ensure that folder aggregation is enabled before performing the following steps For details see Folder Aggregation 1 Go to Control Panel Privilege Shared Folders Folder Aggregation 2 Locate a portal folder 3 Perform any of the following tasks Task User Action Edit portal folder properties a Under Action click The Edit Portal Folder...

Page 88: ...he folder tree Important Ensure that you are importing a valid QTS folder tree file to avoid parsing errors 5 Click Import A warning message appears 6 Click OK QTS imports the folder tree 7 Click OK 8 Click Finish Exporting Folder Trees Note Ensure that folder aggregation is enabled before performing the following steps For details see Folder Aggregation 1 Go to Control Panel Privilege Shared Fold...

Page 89: ...rs 4 Select Encrypt this folder 5 Specify the following information Field Option Description Input Password Specify a password that contains 8 to 32 characters except the following This field does not support multibyte characters Verify Password The password must match the previously specified password Save encryption key When enabled QTS automatically unlocks the shared folder after the NAS resta...

Page 90: ...arts c Enter the encryption password d Click OK QTS saves the encryption key Lock the shared folder a Go to Lock b Optional Select Forget the saved key Note When selected users must unlock the folder after restarting the NAS This setting is only available if Save encryption key was enabled when the folder was encrypted or Mount automatically on start up was enabled after the folder was encrypted c...

Page 91: ...ive allowing you to easily access and manage files from your Windows Mac or Linux computer For Windows and Mac you can use Qfinder Pro to map or mount your NAS shared folders Qfinder Pro is a desktop utility that enables you to locate and access the QNAP NAS devices in your local area network To download Qfinder Pro go to https www qnap com utilities Mapping a Shared Folder on a Windows Computer B...

Page 92: ... the NAS where the shared folder is located 5 Click Tools Map Network Drive 6 Select a shared folder 7 Click Map Network Drive 8 Specify your QTS username and password QTS 4 5 x User Guide Privilege Settings 91 ...

Page 93: ... will automatically be connected the next time the user signs in Connect using different credentials When selected the user will have the option to sign into the NAS with a different account after mapping the shared folder Connect to a Web site that you can use to store your documents and pictures When clicked the Add Network Location Wizard appears You can use this wizard to create a shortcut to ...

Page 94: ...ter 1 Power on the NAS 2 Connect the NAS to your local area network 3 Open Qfinder Pro Qfinder Pro displays all QNAP NAS devices in your local area network 4 Select the NAS where the shared folder is located 5 Click Network Drives 6 Specify your QTS username and password 7 Click OK The Mount Network Drives window opens 8 Select Add mounted folders to Favorites in Finder 9 Click OK QTS 4 5 x User G...

Page 95: ...A confirmation message appears 10 Click Yes 11 Specify your Mac username and password 12 Click OK 13 Select the shared folder 14 Click OK QTS 4 5 x User Guide Privilege Settings 94 ...

Page 96: ...r GB for users and user groups to help manage storage space When quotas are enabled QTS prevents users from saving data to the NAS after the quota is reached By default quotas are not enabled for users QTS provides three types of quota settings Type Description Individual Set quotas for individual users Go to Control Panel Privilege Users to edit user quotas For details see Modifying User Account ...

Page 97: ...GB 2048000 MB 4 Click Apply QTS displays the quota settings for Local Users Editing Quota Settings 1 Go to Control Panel Privilege Quota 2 Select the type of user or group Local Users Domain Users Local Groups Domain Groups Tip By default the Quota screen displays Local Users 3 Select a user or group 4 Click Edit The Quota window appears 5 Set a quota for the user or group No Limit Quota settings ...

Page 98: ...ctual quota setting that is applied to the user User Quota Group Quota Actual Quota No limit Yes No limit No No limit Individual Yes Individual quota No Individual quota Use group quotas Yes Group quota No All users quota Note If a user belongs to multiple groups with group quotas the highest group quota applies to the user Domain Security The NAS supports user authentication through local access ...

Page 99: ... managing domain access Windows environments use AD to store share and manage a network s information and resources When a NAS is joined to an AD domain the NAS automatically imports all of the user accounts on the AD server AD users can then use the same login details to access the NAS Configuring AD Authentication Using the Quick Configuration Wizard 1 Go to Control Panel Privilege Domain Securi...

Page 100: ...Configuration The Active Directory window appears 4 Specify the following information Domain NetBIOS Name AD Server Name Domain Domain Administrator Username Note The specified user must have administrator access rights to the AD domain Domain Administrator Password Organizational Unit Optional Server description Optional Note The NAS Samba service replicates this in the server s Comment field Thi...

Page 101: ...you join the NAS to an AD domain all users from trusted domains can log in and access shared folders Trusted domains are configured in AD You can only enable trusted domains on the NAS By default this feature is disabled in QTS 1 Go to Control Panel Network File Services Win Mac NFS Microsoft Networking 2 Click Advanced Options The Advanced Options window appears 3 Select Enable trusted domains No...

Page 102: ...domain Configure Azure AD Domain service For details see the following Configuring AD Authentication Using the Quick Configuration Wizard Configuring AD Authentication Manually Note If you want to enable SSO on more than one NAS you must repeat all of these steps on each NAS 1 Go to Control Panel Privilege Domain Security SSO 2 Select Enable Azure SSO Service 3 Specify Client ID For details visit ...

Page 103: ... User Action Remote LDAP server LDAP Server Host Specify the host name or IP address of the LDAP server LDAP Security Select the method that the NAS uses to communicate with the LDAP server ldap Use a standard LDAP connection The default port is 389 ldap ldap TLS Use an encrypted connection with TLS The default port is 389 Newer versions of LDAP servers normally use this port ldap ldap SSL Use an ...

Page 104: ...ick Finish LDAP Authentication Options The LDAP authentication options vary depending on when Microsoft Networking is enabled For details see Microsoft Networking Scenario Options Microsoft Networking is enabled before LDAP settings are applied Local users only Only local users can access the NAS using Microsoft Networking LDAP users only Only LDAP users can access the NAS using Microsoft Networki...

Page 105: ...indow appears b Select the applications that the user is allowed to access Tip QNAP recommends denying access to applications and network services that the user does not require By default administrator accounts have access to all applications Tip Click to display newly created users on the AD or LDAP server Permission settings are automatically synchronized with the domain controller 5 Click Appl...

Page 106: ...t Networking All local NAS users are denied access 1 Go to Control Panel Privilege Domain Controller 2 Select Enable Domain Controller Important The domain controller cannot be enabled if an LDAP server is already running on the NAS 3 Select the domain controller mode Mode Description Domain Controller Only a domain controller can create a domain The first NAS that creates the domain must be a dom...

Page 107: ... is offered but not enforced Clients can choose whether to use SMB signing or not Mandatory SMB signing is required Disabled SMB signing is disabled for SMB 1 For SMB 2 and above this option behaves the same as Auto 6 Click Apply Resetting a Domain Controller 1 Go to Control Panel Privilege Domain Controller 2 Click Reset A dialog box appears 3 Enter the administrator password 4 Click OK Default D...

Page 108: ...through 9 Nonalphanumeric characters _ Description optional Specify a user description that contains a maximum of 1024 ASCII characters Email optional Specify an email address that will receive notifications from QTS For details see Email Notifications 5 Click Next 6 Specify the following information Setting Description User must change the password at first logon The user must change the password...

Page 109: ...ers For example 001 becomes 1 Number of Users Specify a number between 1 and 4095 This number signifies the number of accounts that will be created Password Specify a password between 8 and 127 characters that contains at least three of the following Uppercase characters A through Z Lowercase characters a through z Base 10 digits 0 through 9 Nonalphanumeric characters _ User must change the passwo...

Page 110: ...s Ensure that the password meets the requirements for domain user accounts For details see Creating a Domain User Specify information for only one user on each line Example John s8fK4br John s account john qnap com Jane 9fjwbXy Jane s account jane qnap com Mary f9xn3nS Mary s account mary qnap com 3 Save the list as a TXT file Important If the list contains multi byte characters save the file with...

Page 111: ...unt list 4 Click Browse and then select the file that contains the domain user account list Important Ensure that you are importing a valid QTS domain user account list file to avoid parsing errors For details see Domain User Account Lists 5 Click Next The File content preview screen appears Important Ensure that the file contents are valid If any information is invalid the domain user account lis...

Page 112: ...le window appears b Specify the following Profile path Specify the shared folder where the roaming profiles are stored Login script Specify the login script that executes when a domain user logs in from a computer member of the domain To directly specify the script filename connect to NAS netlogon using the domain administrator account and copy the script to the sysvol shared folder in the scripts...

Page 113: ...nly Domain Controllers Incoming Forest Trust Builders Network Configuration Operators Pre Windows 2000 Compatible Access Read Only Domain Controllers Terminal Server License Servers Windows Authorization Access Group Creating a Domain User Group 1 Go to Control Panel Privilege Domain Controller Groups 2 Click Create a User Group The Create a User Group wizard appears 3 Specify a user group name be...

Page 114: ...groups to delete Note Some default user groups cannot be deleted Important Do not delete the default group of the domain 3 Click Delete A warning message appears 4 Click Yes Computers The Computers screen displays the computer accounts for computers or NAS devices that have joined the domain Computer accounts are created automatically when a computer or NAS joins the domain Creating a Computer Acc...

Page 115: ...ate Modifying Computer Account Information 1 Go to Control Panel Privilege Domain Controller Computers 2 Locate a computer account 3 Perform any of the following tasks Task User Action Edit computer properties a Under Action click The Edit computer properties window appears b Edit the Description or Location For details see Creating a Computer Account Edit user group membership a Under Action clic...

Page 116: ...t the domain created when setting up the NAS as a domain controller and a zone called _msdcs System administrators can modify DNS settings and add or delete domains and records Modifying DNS Settings 1 Go to Control Panel Privilege Domain Controller DNS 2 Log in under the domain administrator account Note This is the account created when enabling the domain controller a Specify the following infor...

Page 117: ... from the list b Click The value is removed from the list 7 Click Apply Adding Domains 1 Go to Control Panel Privilege Domain Controller DNS 2 Log in under the domain administrator account Note This is the account created when enabling the domain controller a Specify the following information Field Description Account Enter administrator Password Enter the password specified when the account was c...

Page 118: ...the following information Field Description Record Name Specify the name of the record Type Select the type of record Value Specify the value 6 Click Create Deleting Domains or Records 1 Go to Control Panel Privilege Domain Controller DNS 2 Log in under the domain administrator account Note This is the account created when enabling the domain controller a Specify the following information Field De...

Page 119: ...up Start Time Select when the backup will begin Destination folder Select the NAS folder where the backup will be stored Backup Options Select one of the following Overwrite existing backup file dc_backup exp Create a new file for each backup and append the date to the filename dc_backupyyyy_mm_dd_exp 4 Click Apply Restoring Domain Controllers Important Restoring a domain controller overwrites all...

Page 120: ...stem Requirements Category Detail Web browser Microsoft Internet Explorer 9 or later Microsoft Edge Mozilla Firefox 3 6 or later Apple Safari 5 or later Google Chrome Java program Java Runtime Environment JRE 7 or later Flash player Adobe Flash Player 9 or later is required for viewing media files Supported File Formats Category File Extension Image BMP JPG JPE PNG TGA GIF HEIC HEIF Music MP3 FLAC...

Page 121: ...red folders vary depending on the NAS model 2 Favorites Displays bookmarked folders 3 Share link management Displays links to NAS files shared by the current user account Note Administrators see links shared by all NAS users 4 Shared with me Displays files and folders shared with the current user account 5 Recycle Bin Displays deleted files and folders QTS 4 5 x User Guide File Station 120 ...

Page 122: ...les and folders from a shared folder mounted through a File Cloud Gateway connection via HybridMount Depending on your setup the following mounts created in HybridMount may also appear on the list Mount Description CIFS SMB Displays a list of connections mounted through CIFS SMB protocol NFS Displays a list of connections mounted through NFS protocol FTP Displays a list of connections mounted thro...

Page 123: ...ection of the QTS User Guide Cache Acceleration This icon appears when acceleration is enabled on the volume Volume Encryption This icon appears when the volume is encrypted Volume Synchronization This icon appears when the cloud volume is synchronizing data Toolbar Label Item Description 1 Search Search files and folders by their name or type Tip You can select Advanced Search to specify more cri...

Page 124: ... Snapshot Open Snapshot Manager or view the Snapshot Manager quick tutorial Settings Modifying General Settings 1 Click on the top right corner 2 Select Settings The Options window appears 3 Select General 4 Modify the following settings Option Description Show hidden files on NAS File Station displays files and folders Allow all users to create shared links All users can share data from the NAS u...

Page 125: ...te duplicate files When copying or moving files Always ask me Rename duplicate files Skip duplicate files Overwrite duplicate files 5 Optional Select Always merge all file transfer processes into one task 6 Under Google Drive File Transfer Policy specify policies for handling Google Drive files Scenario Policy When downloading or moving Google Drive files Always ask me Download as Microsoft Office...

Page 126: ...the 360 panoramic view button without checking the file metadata 6 Click Close Modifying Document Settings 1 Click on the top right corner 2 Select Settings The Options window appears 3 Select Documents 4 Under Microsoft Office File Policy specify policies for handling Microsoft Office files File Format Policy For doc ppt xls files Always ask me View in Google docs Open with Chrome Extension Open ...

Page 127: ... www qnap com en how to faq article how to get an api key from cloudconvert 5 Paste your CloudConvert API key 6 Click Apply File Operations File Station enables you to perform the following tasks Operation Task Store Uploading a File Access Downloading a File Opening a File Opening Microsoft Word Excel and PowerPoint Files Using the Chrome Extension Opening a Text File Using Text Editor Viewing a ...

Page 128: ...dio File Playing a Video File Playing a Video File Using CAYIN MediaSign Player Opening a 360 degree Image or Video File Streaming to a Network Media Player Transcode Adding a File to the Transcoding Folder Canceling or Deleting Transcoding Viewing Transcode Information Uploading a File 1 Open File Station 2 Perform one of the following actions Action Steps Use the toolbar a Click and then select ...

Page 129: ...er Tip You can set the selected option as the default policy File Station will not ask again after remembering the setting You can still change the policy in File Station More Settings Settings File Transfer 4 Click OK File Station uploads the file Downloading a File 1 Open File Station 2 Locate the file 3 Perform one of the following actions Action Steps Use the toolbar a Select the file b Click ...

Page 130: ...ning Microsoft Word Excel and PowerPoint Files Using the Chrome Extension This task requires that you use the Google Chrome browser and install the Office Editing for Docs Sheets Slides extension 1 Open File Station 2 Locate the file 3 Perform one of the following actions Action Steps Use the toolbar a Select the file b Click c Select Open with Chrome Extension Use the context menu Right click the...

Page 131: ...low pop up windows 1 Open File Station 2 Locate the file 3 Perform one of the following actions Action Steps Use the toolbar a Select the file b Click c Select View in Google docs Use the context menu Right click and then select View in Google docs File Station opens a preview of the file in Google Docs Viewing a File in Microsoft Office Online This task requires that you enable myQNAPcloud Link Y...

Page 132: ...erform one of the following methods Method Steps Use the menu bar a Select the file b Click c Select Open with Image2PDF Use the context menu Right click and then select Open with Image2PDF File Station opens the selected image file with the Image2PDF wizard Follow the wizard s on screen instructions to convert the image file into a PDF file Viewing File Properties 1 Open File Station 2 Locate the...

Page 133: ...enable this feature click Start Logging in Control Panel System System Logs System Connection Logs 4 Click Close Modifying File Permissions This task requires that you enable advanced folder permissions in Control Panel Privilege Shared Folders Advanced Permissions 1 Open File Station 2 Locate the file 3 Perform one of the following actions Action Steps Use the toolbar a Select the file b Click c ...

Page 134: ...r 3 Click 4 Select List File Station displays files in a list view 5 Click a column title File Station sorts files in an ascending or descending order based on the selected column Copying a File 1 Open File Station 2 Locate the file 3 Perform one of the following actions Action Steps Use the toolbar a Select the file b Click c Select Copy to Move to and then select Copy to d Select the destination...

Page 135: ...stination folder Step result A context menu appears c Select one of the following actions Copy and skip Copy and overwrite Copy and rename automatically File Station creates a copy of the selected file Moving a File 1 Open File Station 2 Locate the file 3 Perform one of the following actions Action Steps Use the toolbar a Select the file b Click c Select Copy to Move to and then select Move to d S...

Page 136: ...Press CTRL V or Command V Use drag and drop a Select the file b Drag and drop to the destination folder c Step result A context menu appears d Select one of the following actions Move and skip Move and overwrite Move and rename if a file exists with the same name File Station moves the selected file to the specified folder Renaming a File 1 Open File Station 2 Locate the file 3 Perform one of the ...

Page 137: ...se the keyboard Press Delete A confirmation message appears 4 Specify how to delete the file Move to Network Recycle Bin Delete permanently 5 Click OK File Station either moves the selected file to the Recycle Bin or deletes it permanently Restoring a Deleted File 1 Open File Station 2 Go to Recycle Bin 3 Locate the file 4 Perform one of the following actions Action Steps Use the toolbar a Select ...

Page 138: ...ndow appears 4 Specify the shared folder name 5 Click OK File Station mounts the ISO file as a shared folder Unmounting an ISO File 1 Open File Station 2 On the left panel locate the mounted ISO file 3 Right click the file and then select Unmount A confirmation message appears 4 Click Yes File Station unmounts the ISO file and displays a confirmation message 5 Click OK Compressing a File 1 Open Fi...

Page 139: ...dd and replace files Add and replace the specified files Update and add files Update old files and add new files Update existing files Update older versions of existing files Synchronize files Update old files add new files and remove files that are no longer in the folder 5 Optional Specify a password to encrypt the file 6 Click OK File Station compresses the selected file and creates a archive f...

Page 140: ...or folder 3 Perform one of the following actions Action User Action Use the toolbar a Select the file or folder b Click Share c Select Via Email Use the context menu a Right click the file or folder b Select Share c Select Via Email The Share window appears 4 Configure the following settings Field User Action Send from Select the email delivery method Use NAS to mail the links Use local computer t...

Page 141: ...ork LAN Provides a link to the shared file or folder to other computers using the same local network SmartShare Provides a SmartURL via myQNAPcloud Link to the shared file or folder All available links Provides links to the shared file or folder using all of the available domains and IPs Note The recipients get direct read access Show SSL in URL Use an HTTPS URL On the fly transcoding Allow users ...

Page 142: ...n User Action Use the toolbar a Select the file or folder b Click Share c Select To Social Network Use the context menu a Right click the file or folder b Select Share and then select To Social Network The Share window appears 4 Configure the following settings Field User Action Social Network Select the social network website Message Enter a new message or use the default message 5 Optional Click...

Page 143: ...hared file or folder using all of the available domains and IPs Note The recipients get direct read access Show SSL in URL Use an HTTPS URL On the fly transcoding Allow users to transcode videos on the fly Note This setting only appears when sharing video files To use on the fly transcoding you must install and enable Video Station 5 2 0 or later File upload Allow users to upload files to this fol...

Page 144: ...lick Share c Select Create share link only Use the context menu a Right click the file or folder b Select Share and then select Create share link only The Share window appears 4 Configure the following settings Field User Action Link Name Type a name for the link or use the current file or folder name Note A link name cannot contain the following characters QTS 4 5 x User Guide File Station 143 ...

Page 145: ...s Provides links to the shared file or folder using all of the available domains and IPs Note The recipients get direct read access Show SSL in URL Use an HTTPS URL On the fly transcoding Allow users to transcode videos on the fly Note This setting only appears when sharing video files To use on the fly transcoding you must install and enable Video Station 5 2 0 or later File upload Allow users to...

Page 146: ...n User Action Existing user Select a user from the list Optional Select Send a notification email to the user and then specify the email subject and message Only users who have provided email information will receive notifications Note You can specify the email information of each user in Control Panel Privilege Users New user Create a new user account 5 Optional Click More settings and configure ...

Page 147: ...he shared file or folder using all of the available domains and IPs Note The recipients get direct read access Show SSL in URL Use an HTTPS URL On the fly transcoding Allow users to transcode videos on the fly Note This setting only appears when sharing video files To use on the fly transcoding you must install and enable Video Station 5 2 0 or later File upload Allow users to upload files to this...

Page 148: ...in video formats 1 Open File Station 2 Locate the file 3 Perform one of the following actions Action Steps Use the toolbar a Select the file b Click c Select Play d Select a resolution Use the context menu a Right click the file b Select Play c Select a resolution File Station plays the selected file using Media Viewer Playing a Video File Using CAYIN MediaSign Player CAYIN MediaSign Player is a t...

Page 149: ...e or Video File 1 Open File Station 2 Locate the folder 3 Perform one of the following actions Action Steps Use the toolbar a Select the file b Click c Select Play Use the context menu a Right click the file b Select Play 4 Optional Select the resolution File Station opens the selected file using the Media Viewer You can click 360 Panorama Mode on Media Viewer to view the photo or video in Panoram...

Page 150: ...File Station plays the selected file using the specified network media player Adding a File to the Transcoding Folder Important Video files cannot be converted to a resolution higher than the original If a higher resolution is selected File Station automatically transcodes the file in its original resolution This task requires transcoding to be enabled on the Multimedia Console 1 Open File Station...

Page 151: ...e folder Canceling or Deleting Transcoding 1 Open File Station 2 Locate the file 3 Perform one of the following actions Action Steps Use the toolbar a Select the file b Click c Select Cancel Delete Transcoding Use the context menu a Right click the file b Select Cancel Delete Transcoding A confirmation message appears 4 Click OK File Station removes the selected file from the Transcode folder and ...

Page 152: ...oading a Folder Uploading a Folder Using Drag and Drop Access Viewing Folder Properties Viewing Storage Information Modifying Folder Permissions Viewing Qsync Folders Managing Share Links Viewing Files and Folders Shared with Me Organize Creating a Folder Copying a Folder Creating a Desktop Shortcut Adding a Folder to Favorites Removing a Folder from Favorites Compressing a Folder Share Creating a...

Page 153: ...can set the selected option as the default policy File Station will not ask again after remembering the setting You can change the policy later in File Station More Settings Settings File Transfer 6 Click OK File Station uploads the selected folder Uploading a Folder Using Drag and Drop Note This feature is only available on Google Chrome browsers 1 Open File Station 2 Drag and drop the local fold...

Page 154: ...lays the date that the folder was last modified Owner Displays name of the NAS user who uploaded the folder Group Displays the name of the NAS group that can access the folder Storage Pool Displays the name of the storage pool on which the folder is stored Volume Displays the name of the volume on which the folder is stored Transfer to Dedicated Volume Migrates this shared folder to a snapshot sha...

Page 155: ...apacity Displays the total storage capacity of the shared folder Free size Displays the total available storage space in the shared folder Volume status Displays the volume status 4 Click Close Modifying Folder Permissions This task requires that you enable advanced folder permissions in Control Panel Privilege Shared Folders Advanced Permissions 1 Open File Station 2 Locate the folder 3 Perform o...

Page 156: ...Enable one or more of the following settings Only the owner can delete the contents Only admin can create files and folders Apply changes to files and subfolders Apply and replace all existing permissions 9 Click Apply Viewing Qsync Folders 1 Open File Station 2 On the left panel click Qsync File Station displays the list of team folders shared by other NAS users Managing Share Links 1 Open File S...

Page 157: ... Station 2 On the left panel click Shared with me File Station lists the files and folders shared with the current account You can copy open or download a selected file or folder Creating a Folder 1 Open File Station 2 Locate the destination folder 3 Perform one of the following tasks Task Steps Use the toolbar a Click b Select Folder The Create folder window opens c Specify the folder name d Clic...

Page 158: ... inside the folder and then select Paste File Station creates a copy of the selected folder Creating a Desktop Shortcut 1 Open File Station 2 Locate the folder 3 Perform one of the following actions Action Steps Use the toolbar a Select the folder b Click c Select Create Shortcut to Desktop Use the context menu a Right click the folder b Select Create Shortcut to Desktop Drag and Drop a Select the...

Page 159: ...rites Use the Favorites button a Select the folder b Click File Station adds the selected folder to the Favorites folder Removing a Folder from Favorites 1 Open File Station 2 Locate the folder 3 Perform one of the following actions Action Steps Use the toolbar a Select the folder b Click c Select Remove from Favorites Use the context menu a Right click the folder b Select Remove from Favorites Us...

Page 160: ... compression Prioritizes compression speed Archive format Select the format of file compression zip 7z Update mode Specify how the files should be updated Add and replace files Add and replace the specified files Update and add files Update old files and add new files Update existing files Update older versions of existing files Synchronize files Update old files add new files and remove files tha...

Page 161: ... 3 Select Shared Folder The Create A Shared Folder window opens 4 Configure the folder settings Field Description Folder Name Specify a folder name that contains 1 to 64 characters and that does not Begin or end with a space Contain consecutive spaces End with Begin with _sn_ or _sn_bk Contain the following characters Comment optional Specify a comment that contains 1 to 128 ASCII characters Disk ...

Page 162: ...ch the previously specified password Save encryption key When enabled QTS automatically unlocks the shared folder after the NAS restarts When disabled the administrator must unlock the folder after the NAS restarts Warning Saving the encryption key on the NAS can result in unauthorized data access if unauthorized personnel are able to physically access the NAS If you forget the encryption password...

Page 163: ...lder to be used with Qsync This option is only available if Qsync Central is installed on the NAS Enable access based share enumeration ABSE When enabled users can only see the shared folders that they have permission to mount and access Guest account users must enter a username and password to view shared folders Enable access based enumeration ABE When enabled users can only see the files and fo...

Page 164: ...sers simultaneously access the same files SMB Encryption This option is available only when SMB3 is enabled Selecting this option encrypts all Microsoft network communication using the SMB3 protocol Enable Windows Previous Versions Selecting this option allows users to use the Previous Versions feature on Windows to restore the previous versions of this shared folder Enable Network Recycle Bin Sel...

Page 165: ...gure the related settings in SMTP Server and Change Password Otherwise QTS would not send notifications to the specified email address SMTP Server Go to Control Panel System Notification E mail Change Password Go to Control Panel System Security Password Policy Optional Send a notification mail to the newly created user When selected QTS sends a message that contains the following information to t...

Page 166: ...resolution 240p 360p 480p SD 720p HD 1080p FULL HD Original resolution Only audio 5 Click OK File Station adds the transcoded files to the Transcode folder Canceling or Deleting Transcoding 1 Open File Station 2 Locate the folder 3 Perform one of the following actions Action Steps Use the toolbar a Select the folder b Click c Select Cancel Delete Transcoding Use the context menu a Right click the ...

Page 167: ...d 3 Perform one of the following tasks Tasks Steps Lock the shared folder a Right click the shared folder b Select Lock Unlock the shared folder a Click the shared folder A confirmation message appears b Click Unlock c Specify the password d Click OK Keeping a Folder or a File in Reserved Cache You can keep the most important or the most frequently used data in the reserved cache to enhance access...

Page 168: ...older in the upload queue File Station has encountered an error when uploading this file or folder This file or folder has been cached and synced and will always be kept in the reserved cache This file or folder has been cached and synced This file or folder has been cached and synced but marked as low priority When the cache space is insufficient File Station will remove files or folders that are...

Page 169: ...e toolbar a Select one or more folders b Click c Select Do Not Keep in Reserved Cache A confirmation message appears d Click OK Use the context menu a Select one or more folders b Right click the folder c Select Do Not Keep in Reserved Cache A confirmation message appears d Click OK QTS 4 5 x User Guide File Station 168 ...

Page 170: ...t stores and retrieves data QTS restricts which type of disk can be used for SSD cache and storage space static volumes and storage pools For details see Disk Types RAID group A group of one or more disks combined into one logical disk RAID groups usually contain disks that are of the same type and capacity Data is distributed across the disks in a RAID group Each RAID type offers a different comb...

Page 171: ...or storing and sharing files Shared folders are created on volumes QTS automatically creates a set of default shared folders You can create more shared folders and configure permissions for each Global Settings You can access global settings by clicking in the Storage Snapshots window Storage Global Settings Setting Description RAID Resync Priority Specify the minimum speed of the following RAID o...

Page 172: ...le System Check Enable this feature to scan and automatically fix all volumes that have file system errors at a later date Disk Device Global Settings Setting Description Activate Predictive S M A R T Migration Enable this feature to regularly monitor disk health If S M A R T errors are detected on a disk QTS displays a warning and then begins migrating data from the faulty disk to a spare disk Af...

Page 173: ...rive Life is installed enabling this setting sends disk analysis data that is linked to your QID to QNAP Note Opening the app QNAP Drive Life automatically enables this setting Disabling this setting causes the app QNAP Drive Life to stop working Snapshot Global Settings Setting Description Smart Snapshot Space Management Enable this feature to automatically delete the oldest snapshots when the av...

Page 174: ...Previous Versions feature in Windows You can disable this feature for individual folders by modifying the folder s properties Storage QTS provides a flexible storage architecture that enables you to easily manage store and share files Disks Disk Types QTS restricts which type of disk can be used to create SSD cache storage pools and static volumes Important For compatibility reasons PCIe form fact...

Page 175: ...ted S M A R T errors Run a full S M A R T test and a disk scan Error QTS has detected I O errors You must replace the disk immediately Safely Detached The disk s storage pool or expansion unit was safely detached from the NAS Disk Information Information Description Disk Health Status The general health status of the disk Good The disk is healthy Warning QTS has detected an error Run a full S M A ...

Page 176: ...fer speed supported by the drive bay or slot that the disk is installed in Temperature The current temperature of the disk Disk temperature is retrieved from the disk s firmware using S M A R T Disk Access History I O Good QTS has not detected any I O errors on the disk Error QTS has detected one or more I O errors on the disk Disk SMART Information Important If any of the S M A R T attribute valu...

Page 177: ... see Volume Creation Secure Erase Permanently erase all data on a disk For details see Secure Erase RAID Group Select a RAID group to view its RAID type capacity and member disks Disk Health Information Tab Description Actions Summary Displays an overview of S M A R T disk information and the results from the most recent disk scan and S M A R T test IronWolf Health Management IronWolf Health Manag...

Page 178: ...nt Settings Disk settings can be applied individually or to multiple disks at once Configure the following settings Enable temperature alarm QTS displays a warning when the disk temperature is equal to or above the specified threshold S M A R T Test schedule Schedule periodic rapid and complete S M A R T disk tests The results are displayed on the Summary screen IronWolf Health Management Schedule...

Page 179: ...ult IOPS read result Testing Disk Performance on a Schedule 1 Go to Storage Snapshots Storage Disks VJBOD 2 Click Performance Test The Performance Test screen appears 3 Set Weekly Test to On A confirmation message appears 4 Click OK QTS runs a sequential read test for all disks every Monday at 6 30am and then displays the results on the Performance Test screen Secure Erase Secure erase permanently...

Page 180: ...data on the disk with zeros This mode is the quickest but is less secure than the other modes 7 Click Next 8 Enter the administrator password 9 Click Apply QTS starts erasing the disk You can monitor the progress in Background Tasks Volumes A volume is a storage space created from a storage pool or RAID group Volumes are used to divide and manage your NAS storage space Tip QTS supports the creatio...

Page 181: ...ta deletion Space is freed in the volume Space is freed in the volume QTS can reclaim the space and add it back into the parent storage pool Method of adding storage space Add disks to the NAS Replace existing disks with higher capacity disks Allocate more space from the parent storage pool Allocate more space from the parent storage pool Snapshot support fast backup and recovery No Yes Yes Qtier ...

Page 182: ...stem volume Important QNAP recommends creating a system volume of at least 10GB This is to prevent errors caused by insufficient system volume space Volume Configuration Volumes divide the NAS storage space into separate areas You can create one large volume or multiple smaller volumes Each volume can contain one or more shared folders which are used to store and share files Configuration Advantag...

Page 183: ...Volume Configuration Examples Users often purchase NAS devices to store a combination of documents media and backups The following table compares the advantages and disadvantages of creating a single large volume or multiple smaller volumes Requirement User Goal Single Volume Multiple Volumes Simplicity Store files Users create one large thin volume if they want to use snapshots or one large stati...

Page 184: ...ck Users can still access files on other volumes while the scan is in progress Volume Creation Creating a Static Volume 1 Go to Storage Snapshots Storage Storage Snapshots 2 Perform one of the following actions NAS State Action No volumes or storage pools Click New Volume One or more volumes or storage pools Click Create New Volume The Volume Creation Wizard window opens 3 Select Static Volume 4 C...

Page 185: ...tional Select the disk that will be used as a hot spare for this RAID group The designated hot spare automatically replaces any disk in the RAID group that fails For details see RAID Disk Failure Protection 9 Optional Select the number of RAID 50 or RAID 60 subgroups The selected disks are divided evenly into the specified number of RAID 5 or 6 groups A higher number of subgroups results in faster...

Page 186: ...a warning notification when the percentage of used volume space is equal to or above the specified threshold Specify a value Encryption QTS encrypts all data on the volume with 256 bit AES encryption Specify an encryption password containing 8 to 32 characters with any combination of letters numbers and special characters Spaces are not allowed Select Save encryption key to save a local copy of th...

Page 187: ...der Creating a Thick or Thin Volume 1 Go to Storage Snapshots Storage Storage Snapshots 2 Perform one of the following actions NAS State Action No volumes or storage pools Click New Volume One or more volumes or storage pools Click Create New Volume The Volume Creation Wizard window opens 3 Select the volume type Thick Volume Thin Volume For details see Volumes 4 Select a storage pool You can sele...

Page 188: ...t the disk that will be used as a hot spare for this RAID group The designated hot spare automatically replaces any disk in the RAID group that fails For RAID 50 or RAID 60 a spare disk must be configured later You should configure a global spare disk so that all subgroups share the same spare disk g Click Next h Optional Configure SSD over provisioning Over provisioning reserves a percentage of S...

Page 189: ...nt of free space in the parent storage pool Setting the maximum size of a thin volume to a value that is greater than the amount of free space in the storage pool is called over allocation 9 Specify the number of bytes per inode The number of bytes per inode determines the maximum volume size and the number of files and folders that the volume can store Increasing the number of bytes per inode res...

Page 190: ...on password all data will become inaccessible Accelerate performance with SSD cache QTS adds data from this volume to the SSD cache to improve read or write performance Create a shared folder on the volume QTS automatically creates the shared folder when the volume is ready Only the NAS admin account can access the new folder Specify a folder name Select Create this folder as a snapshot shared fol...

Page 191: ...n the file system of a thick thin or static volume QTS will prompt you to start a file system check if it detects file system errors on one or more volumes You can also run a file system check manually or schedule a one time check Running a File System Check Manually Warning A volume is unmounted and becomes inaccessible while its file system is being checked This process might take a long time de...

Page 192: ...date and time 6 Click Apply Volume Expansion Expanding a volume increases its maximum capacity so that it can store more data Resizing a Thick or Thin Volume The maximum capacity of thick and thin volumes can be increased or decreased Operation Details Expand Volume The operation can be performed while the volume is online and accessible to users For a thick volume additional space is allocated fr...

Page 193: ...ter expansion is complete the volume status changes back to Ready Expanding a Static Volume by Adding Disks to a RAID Group The total storage capacity of a static volume can be expanded by adding one or more additional disks to a RAID group in the static volume This extra capacity can be added online without any interruption to data access Important Adding disks to a RAID 1 group changes the RAID ...

Page 194: ...s 14 Click OK 15 Optional For a RAID 50 or RAID 60 volume repeat these steps for each sub group QTS starts rebuilding the RAID group The storage capacity of the volume increases after RAID rebuilding is finished Expanding a Single Static Volume By Adding a New RAID Group The storage capacity of a static volume can be expanded by creating a new RAID group and then adding it to the volume This opera...

Page 195: ... also have one of the mentioned RAID types For RAID 50 or RAID 60 you cannot select a different RAID type 10 Optional Select the disk that will be used as a hot spare for this RAID group For details see Configuring a RAID Group Hot Spare 11 Click Next 12 Optional Configure SSD over provisioning Over provisioning reserves a percentage of SSD storage space on each disk in the RAID group to improve w...

Page 196: ...nfrequently accessed cold data to the slower disks Snapshots can be used with storage pools Snapshots record the state of the data on a volume or LUN at a specific point in time Data can then be restored to that time if it is accidentally modified or deleted Multiple RAID 5 or RAID 6 groups can be striped together using RAID 0 to form a RAID 50 or RAID 60 storage pool Creating a Storage Pool 1 Go ...

Page 197: ...ype if you are unsure of which option to choose For details see RAID Types 7 Optional Select the disk that will be used as a hot spare for this RAID group The designated hot spare automatically replaces any disk in the RAID group that fails For RAID 50 or RAID 60 a spare disk must be configured later You should configure a global spare disk so that all subgroups share the same spare disk 8 Optiona...

Page 198: ...he storage pool and then displays the information on the Storage Snapshots screen Storage Pool Management Deleting a Storage Pool 1 Go to Storage Snapshots Storage Storage Snapshots 2 Select a storage pool 3 Click Manage 4 Click Remove and then select Remove Pool A notification window opens 5 Select Confirm the removal of every volume iSCSi LUN Snapshot Vault on this storage pool Warning All data ...

Page 199: ... pool can be expanded by creating a new RAID group and then adding it to the pool This operation can be performed while the pool is online and accessible to users QTS writes data linearly to storage pools containing multiple RAID groups This means that QTS writes data to a RAID group until a group is full before writing data to the next RAID group Warning If a storage pool contains multiple RAID g...

Page 200: ...roup that fails 11 Click Next 12 Optional Configure SSD over provisioning Over provisioning reserves a percentage of SSD storage space on each disk in the RAID group to improve write performance and extend the disk s lifespan You can decrease the amount of space reserved for over provisioning after QTS has created the RAID group Tip To determine the optimal amount of over provisioning for your SSD...

Page 201: ...s to an existing RAID group 7 Select a RAID group The group must be of type RAID 1 RAID 5 RAID 6 RAID 50 RAID 60 8 Click Next 9 Select one or more disks Warning All data on the selected disks will be deleted 10 Click Next 11 Optional Configure SSD over provisioning Over provisioning reserves a percentage of SSD storage space on each disk in the RAID group to improve write performance and extend th...

Page 202: ...torage pool 3 Click Manage The Storage Pool Management window opens 4 Click Action and then select Safely Detach Pool A confirmation message appears 5 Click Yes The storage pool status changes to Safely Detaching After QTS has finished detaching the pool it disappears from Storage Snapshots 6 Remove the drives containing the storage pool from the NAS 7 Install the drives in the new NAS 8 On the ne...

Page 203: ...he RAID group fails and the RAID group has no redundancy all data will be lost Redundancy Each disk in the RAID group can store the following Complete copy of the stored data Metadata that allows reconstruction of lost data Disks can fail or be removed from the RAID group without any loss of data Users can access data while failed disks are being replaced Total storage capacity of the RAID group i...

Page 204: ...k failure protection or performance benefits Unless you have a specific reason to use JBOD you should use RAID 0 instead RAID 0 2 0 Total combined disk capacity Disks are combined together using striping RAID 0 offers the fastest read and write speeds and uses the total capacity of all the disks Provides no disk failure protection This RAID type must be paired with a data backup plan Recommended f...

Page 205: ...ection and read performance RAID 10 4 Must be an even number 1 per pair of disks Half of the total combined disk capacity Every two disks are paired using RAID 1 for failure protection Then all pairs are striped together using RAID 0 Excellent random read and write speeds and high failure protection but half the total disk capacity is lost Recommended for applications that require high random acce...

Page 206: ...is now rebuilding the RAID group Not active One or more disks in the RAID group have failed The number of disk failures exceeds the disk failure tolerance of the RAID group RAID Disk Failure Protection All RAID types except for RAID 0 can tolerate a specific number of disk failures without losing data When a disk in a RAID group fails the RAID group status changes to degraded and then QTS performs...

Page 207: ...data When a disk in any RAID group fails the hot spare disk automatically replaces the faulty disk Important Storage enclosures the NAS and expansion units cannot share enclosure space disks A unique spare disk must be assigned to each storage enclosure 1 Go to Storage Snapshots Storage Disks VJBOD 2 Optional Select a connected expansion unit 3 Select a free disk Warning All data on the selected d...

Page 208: ...ol or single static volume 3 Click Manage 4 Select a RAID 1 RAID 5 RAID 6 or RAID 10 group 5 Select Manage Enable Bitmap A confirmation message appears QTS creates a bitmap for the RAID group RAID Management Expanding a RAID Group by Replacing all Disks You can increase the maximum storage capacity of a RAID group by replacing all member disks with higher capacity disks This operation can be perfo...

Page 209: ...ronization is in progress The RAID group status changes to Ready Changing the RAID Type of a RAID Group You can change the RAID type of an existing RAID group online without losing access to data or any interruption to NAS services Changing the RAID type of a RAID group is called RAID migration QTS allows the following migrations Original RAID Type New RAID Type Additional Disks Required Single RA...

Page 210: ...mporarily disconnected and then reconnected It does not help in the event of disk failure 1 Reconnect all disconnected disks Important Ensure that each disk is reinserted into its original drive bay 2 Go to Storage Snapshots Storage Storage Snapshots 3 Select a storage pool or single static volume with the status Inactive 4 Click Manage The Storage Pool Management or Volume Management window opens...

Page 211: ...and automatically attempts to repair any detected errors You can run RAID scrubbing manually or on a schedule Tip QNAP recommends performing RAID scrubbing at least once a month to maintain system health and prevent data loss Running RAID Scrubbing Manually Warning The read write speeds of the RAID group may decrease while RAID scrubbing is in progress 1 Go to Storage Snapshots Storage Storage Sna...

Page 212: ...ritten to the drive and decrypts all data as it is read from the drive Data stored on an SED is always fully encrypted by a data encryption key DEK The DEK can also be encrypted by a user specified authentication key AK that allows the SED to be locked and unlocked Both encryption keys are stored in the drive s hardware and cannot be accessed by the host operating system or unauthorized users Crea...

Page 213: ... choose For details see RAID Types 8 Optional Select the disk that will be used as a hot spare for this RAID group The designated hot spare automatically replaces any disk in the RAID group that fails For RAID 50 or RAID 60 a spare disk must be configured later You should configure a global spare disk so that all subgroups share the same spare disk 9 Optional Select the number of RAID 50 or RAID 6...

Page 214: ... pool will become inaccessible and all data will be unrecoverable 14 Optional Save the encryption key to the local NAS Saving the encryption key enables QTS to automatically unlock and mount the SED pool when the NAS starts up If the encryption key is not saved you must specify the encryption password every time the NAS restarts Warning Saving the encryption key can result in unauthorized data acc...

Page 215: ...AID 0 RAID 5 RAID 6 RAID 6 Six or more JBOD RAID 0 RAID 5 RAID 6 RAID 10 RAID 50 RAID 6 Eight or more JBOD RAID 0 RAID 5 RAID 6 RAID 10 RAID 50 RAID 60 RAID 6 Tip Use the default RAID type if you are unsure of which option to choose For details see RAID Types 9 Optional Select the disk that will be used as a hot spare for this RAID group The designated hot spare automatically replaces any disk in ...

Page 216: ...er of files and folders that the volume can store Increasing the number of bytes per inode results in a larger maximum volume size but a lower maximum number of files and folders 15 Specify the SED password Warning Remember this password If you forget the password the pool will become inaccessible and all data will be unrecoverable 16 Optional Save the encryption key to the local NAS Saving the en...

Page 217: ...D Pool Password Change SED Volume Password Change the SED security password You can also choose to save the encryption key to the local NAS Warning Remember this password If you forget the password the pool will become inaccessible and all data will be unrecoverable Saving the encryption key enables QTS to automatically unlock and mount the SED pool when the NAS starts up If the encryption key is ...

Page 218: ...s cannot be used again until you perform one of the following actions Unlock the disks Go to Disks VJBOD click Recover and then select Attach and Recover Storage Pool Erase the disks using SED erase 5 Click Apply SED Erase SED Erase erases all of the data on a locked or unlocked SED disk and removes the SED security password Erasing a Disk Using SED Erase 1 Go to Storage Snapshots Storage Disks VJ...

Page 219: ...capacity and member disks Expansion Unit Automatic Recovery If an expansion unit is accidentally disconnected from the NAS for example by an unscheduled shutdown or disconnected cable then the following changes to storage state will occur The status of all storage pools on the expansion unit will change to Error The status of all RAID groups on the expansion unit will change to Not Active If you e...

Page 220: ...age configuration while other models can only be configured through a software interface QNAP External RAID Device Types Device Type Summary Example Models External RAID enclosure An expansion unit featuring hardware RAID that connects to a NAS or computer using a connector cable TR 004 TR 002 TR 004U Drive Adapter A small enclosure featuring hardware RAID that allows you to install 1 2 smaller dr...

Page 221: ...ntrol mode For details see the enclosure s hardware user guide The RAID enclosure must not contain any existing RAID groups Warning To prevent errors or data loss do not change the enclosure Mode switch from Software Control to any other mode while the enclosure is connected to the NAS 1 Open Storage Snapshots 2 Click External RAID Device and then select External RAID Management The External RAID ...

Page 222: ...otification when the percentage of used pool space is equal to or above the specified threshold 13 Click Next 14 Click Create A confirmation message appears 15 Click OK QTS creates the storage pool and then displays the information on the Storage Snapshots screen Creating a Storage Pool on a Drive Adapter 1 Set the drive adapter to the RAID mode that you want using the device s hardware Mode switc...

Page 223: ... the Select Disks screen The RAID group created in steps 3 5 is selected as the disk for the storage pool The RAID type is set to Single 14 Click Next 15 Configure the alert threshold QTS issues a warning notification when the percentage of used pool space is equal to or above the specified threshold 16 Click Next 17 Click Create A confirmation message appears 18 Click OK QTS creates the storage p...

Page 224: ...D 0 RAID 1 RAID 1 Three JBOD RAID 0 RAID 5 RAID 5 Four JBOD RAID 0 RAID 5 RAID 10 RAID 5 Tip Use the default RAID type if you are unsure of which option to select For details on RAID types see RAID Types 7 Click Next 8 Select Create Volume 9 Click Create A confirmation message appears 10 Click OK The RAID enclosure creates the RAID group The Volume Creation Wizard opens on the Select Disks screen ...

Page 225: ... NAS This enables QTS to automatically unlock and mount the encrypted volume when the NAS starts up If the encryption key is not saved you must specify the encryption password each time the NAS restarts Warning Saving the encryption key on the NAS can result in unauthorized data access if unauthorized personnel are able to physically access the NAS If you forget the encryption password all data wi...

Page 226: ...he volume The alias must consist of 1 to 64 characters from any of the following groups Letters A to Z a to z Numbers 0 to 9 Special characters Hyphen underscore _ 12 Optional Configure SSD over provisioning Over provisioning reserves a percentage of SSD storage space on each disk in the RAID group to improve write performance and extend the disk s lifespan You can decrease the amount of space res...

Page 227: ...cryption key on the NAS can result in unauthorized data access if unauthorized personnel are able to physically access the NAS If you forget the encryption password all data will become inaccessible Accelerate performance with SSD cache QTS adds data from this volume to the SSD cache to improve read or write performance No actions Create a shared folder on the volume QTS automatically creates the ...

Page 228: ...ected disks will be automatically assigned as spare disks and cannot be used until the RAID group has been deleted 6 Select a RAID type QTS displays all available RAID types and automatically selects the most optimized RAID type Number of disks Supported RAID Types Default RAID Type Two JBOD RAID 0 RAID 1 RAID 1 Three JBOD RAID 0 RAID 5 RAID 5 Four JBOD RAID 0 RAID 5 RAID 10 RAID 5 Tip Use the def...

Page 229: ...with exFAT before selecting this option EXT3 Linux NAS devices EXT4 Linux NAS devices 15 Specify a disk label The label must consist of 1 to 16 characters from any of the following groups Letters A to Z a to z Numbers 0 to 9 Special characters Hyphen 16 Optional Enable encryption a Select an encryption type Select one of the following options AES 128 bits AES 192 bits AES 256 bits b Specify an enc...

Page 230: ...ecome inaccessible and all data will be lost 17 Click Format A warning message appears 18 Click OK QTS formats the RAID group on the external RAID enclosure as an external disk You can view and manage it at Storage Snapshots Storage External Storage QTS External RAID Management Open Storage Snapshots click External RAID device and then select External RAID Management to view manage and configure R...

Page 231: ...er NAS or computer Important This button only appears when the device is in External Storage mode Configure Create a RAID group on the RAID device and configure the storage mode Important The RAID device s Mode switch must be set to Software Control mode Check for Update Update the RAID device s firmware either over the internet or from a local file For details see Manually Updating External RAID ...

Page 232: ...ars 5 Disconnect the RAID enclosure from the NAS 6 Connect the RAID enclosure to the target QNAP NAS 7 On the target NAS go to Storage Snapshots Storage Disks VJBOD 8 Click Recover and then select Attach and Recover Storage Pool A confirmation message appears 9 Click OK QTS scans the RAID enclosure for storage pools and static volumes and then displays them on the Recover Wizard window 10 Click Ap...

Page 233: ...off then power on the device or disconnect then reconnect the device QTS re detects the device and displays a notification message 8 Wait for confirmation that the firmware update has finished 9 Go to Storage Snapshots Storage Disks VJBOD 10 Click Recover and then select Attach and Recover Storage Pool Configuring a Spare Disk 1 Open Storage Snapshots 2 Click External RAID Device and then select E...

Page 234: ...Drive Adapter Health To view the status and heath of drive adapters and the disks installed in it go to Storage Snapshots Storage Disks VJBOD QTS 4 5 x User Guide Storage Snapshots 233 ...

Page 235: ...les Opens the enclosure in File Station Use this device for backup Opens HBS Configure external storage partitions Opens Storage Snapshots Storage External Storage For more information see Configuring a RAID Enclosure as an External Storage Device Create NAS storage space Opens Storage Snapshots Storage Storage Snapshots For more information see Creating a Storage Pool on a RAID Enclosure QTS 4 5 ...

Page 236: ...pported Platforms Example Models SAS JBOD enclosure A JBOD enclosure that uses SFF interface ports to connect to a NAS These enclosures can only be connected to a host device that has a PCIe SAS storage expansion card installed NAS QTS QuTS hero TL R1220Sep RP TL R1620Sep RP SATA JBOD enclosure A JBOD enclosure that uses SFF interface ports to connect to a NAS or computer These enclosures can only...

Page 237: ...tier Qtier is a proprietary automated tiering technology designed to increase NAS storage performance and reduce the total cost of NAS ownership With Qtier a storage pool can contain a mixture of solid state drives SSDs hard disk drives HDDs and Serial Attached SCSI SAS drives QTS creates a separate storage tier for each disk type and then moves data between the tiers based on access frequency Fre...

Page 238: ...SSD cache HDD only storage pool All SSD Storage Pool SSD only storage pool HDD only storage pool Qtier SSD Cache and All SSD Storage Pool Comparison Qtier Storage Pool SSD Cache All SSD Storage Pool Total file storage space High SSDs HDDs Moderate HDDs only Low SSDs only Maximum SSD capacity No limit Up to 4 TB depending on installed memory No limit SSD expansion Expand as needed Limited by availa...

Page 239: ... Qtier Requirements NAS Requirements The NAS must support Qtier For a full list of compatible models see https www qnap com solution qtier auto tiering The NAS should have at least 4 GB of installed memory Using Qtier with less than 4 GB of memory may cause system instability Tier Requirements A Qtier storage pool can have either two or three tiers Important Each tier must have a total RAW storage...

Page 240: ...e New Storage Pool The Create Storage Pool Wizard opens 3 Select Enable Qtier auto tiering storage 4 Click Next 5 Create the ultra high speed tier a Click b Optional Select an expansion unit Important If you create the ultra high speed tier using disks installed in a TL series expansion unit then the two tiers high speed capacity must consist of disks from the same expansion unit c Select one or m...

Page 241: ...al amount of over provisioning for your SSDs download and run SSD Profiling Tool from App Center 10 Optional Configure the alert threshold QTS issues a warning notification when the percentage of used pool space is equal to or above the specified threshold 11 Click Next 12 Verify the storage pool information 13 Click Create A confirmation message appears Warning All data on the selected disks will...

Page 242: ...SSD over provisioning Over provisioning reserves a percentage of SSD storage space on each disk in the RAID group to improve write performance and extend the disk s lifespan You can decrease the amount of space reserved for over provisioning after QTS has created the RAID group Tip To determine the optimal amount of over provisioning for your SSDs download and run SSD Profiling Tool from App Cente...

Page 243: ...ring Status The current status of Qtier For details see Qtier Status Schedule Setting The current tiering schedule for this pool Tier The tier name Used Percentage of used space in the tier Total Total storage capacity of the tier Move Down The total amount of data moved to a slower tier Move Up The total amount of data moved to a faster tier Name Alias The tier s RAID group RAID Type The configur...

Page 244: ...oved between tiers for the previous day week or month Manually set tiering schedule Displays the total amount of data moved between tiers for the previous 20 scheduled tiering runs Qtier Statistics Automatic data tiering Qtier Statistics Manually set tiering schedule QTS 4 5 x User Guide Storage Snapshots 243 ...

Page 245: ...ile Qtier is moving data Tip Schedule Qtier to move data during periods of low usage such as during the night or on weekends Configuring the Qtier Tiering Schedule 1 Go to Storage Snapshots Storage Storage Snapshots 2 Select a Qtier storage pool 3 Click Manage The Storage Pool Management window opens 4 Go to the Qtier Auto Tiering tab 5 Click Tiering Schedule The Qtier Auto Tiering Schedule Settin...

Page 246: ...ing storage pool capacity Total storage pool capacity Ultra high speed tier capacity Remaining capacity Tip This feature is useful in the following situations You want to use the SSD drives for another purpose You want to increase the amount of SSD over provisioning in the ultra high speed tier You want to change the RAID configuration of the ultra high speed tier 1 Go to Storage Snapshots Storage...

Page 247: ...protects data by recording the state of a thick volume thin volume or LUN at a specific point in time With snapshots you can perform the following Restore a volume or LUN to a previous state Access and restore previous versions of files and folders Create an identical copy of a volume or LUN Note To use snapshots your NAS model must support snapshots and have at least 1 GB of memory For a list of ...

Page 248: ...ng to the snapshot retention policy set for the volume or LUN For more information see Snapshot Retention Policy 6 Select the LUN snapshot type This setting is only available when taking a snapshot of a block based LUN Type Description Crash consistent The snapshot records the state of the data on the LUN Application consistent The snapshot records the state of data and applications on the LUN The...

Page 249: ...escription Crash consistent The snapshot records the state of the data on the LUN Application consistent The snapshot records the state of data and applications on the LUN The iSCSI host flushes data in memory to the LUN before QTS takes a snapshot If VMware vCenter is using the LUN vCenter takes a virtual machine snapshot Important This option is only available for VMware vCenter or for Volume Sh...

Page 250: ...eep for 2 days then QTS deletes existing snapshots to conform with the new policy 1 Go to Storage Snapshots Storage Storage Snapshots 2 Select a thick volume thin volume or LUN 3 Click Snapshot and then select Snapshot Manager The Snapshot Manager window opens 4 Click Schedule Snapshot The Snapshot Settings window opens 5 Click Snapshot Retention 6 Select a snapshot retention policy Snapshot Reten...

Page 251: ...that month becomes the monthly snapshot The snapshot is retained for 11 months and then deleted Important The maximum number of snapshots for all time periods combined is 256 7 Click OK Configuring Pool Guaranteed Snapshot Space Pool guaranteed snapshot space is storage pool space that is reserved for storing snapshots Enabling this feature ensures that QTS always has sufficient space to store new...

Page 252: ...ct List View 5 Select one or more snapshots 6 Click Snapshot Data Recovery Restoring Files and Folders from a Snapshot Tip Use snapshot revert to quickly restore all data on a volume or LUN For details see Reverting a Volume You can restore files and folders from a snapshots in File Station by enabling Enable File Station Snapshot Directory for administrators For details see Snapshot Global Settin...

Page 253: ...rs then displays a confirmation message Reverting a Volume Reverting restores a volume or LUN to the state at which the snapshot was taken Restoring data using snapshot revert is significantly faster than restoring individual files and folders 1 Go to Storage Snapshots Storage Storage Snapshots 2 Select a thick or thin volume Important The volume must have at least one snapshot 3 Click Snapshot an...

Page 254: ...d QTS automatically remaps the LUN to its current target after reverting If disabled you must manually remap the LUN after reverting 7 Click Local Revert QTS unmaps the LUN from its iSCSI target The status of the LUN changes to Reverting Restoring Files and Folders using Windows Previous Versions QTS snapshots integrate with the Previous Versions feature which enables Windows users to restore file...

Page 255: ...t The copy is stored in the same storage pool as the original volume or LUN Cloning a Volume 1 Go to Storage Snapshots Storage Storage Snapshots 2 Select a thick or thin volume Important The volume must have at least one snapshot 3 Click Snapshot and then select Snapshot Manager The Snapshot Manager window opens 4 Select a snapshot 5 Click Clone The Clone Snapshot window opens 6 Specify a volume a...

Page 256: ...torage space and bandwidth requirements and simplifies data recovery Protection Levels Snapshot Replica can back up your snapshots to another storage pool on the local NAS or to a remote NAS These different backup configurations provide different levels of data protection Protects Against Snapshots only Snapshots Local Snapshot Replica Snapshots Remote Snapshot Replica Accidental modification or d...

Page 257: ...ferred to the destination NAS This may take a long time depending on the network connection speed and the read write speeds of both NAS devices 1 Go to Storage Snapshots Snapshot Backup Snapshot Replica 2 Click Create a Replication Job The Create a Snapshot Replication Job wizard opens 3 Select the source volume or LUN 4 Optional Specify a job name Tip The default job name is the first 6 character...

Page 258: ...ts These snapshots may be created manually or on a schedule Start replication job on a schedule The replica job runs according to the specified schedule and replicates all snapshots created since it was last run If no new snapshots were created it will not replicate any data Choose one of the following scheduling options and then click Add Run on a schedule The job automatically runs daily weekly ...

Page 259: ... it 15 Click Next 16 Optional Configure transfer settings Setting Description Encrypt transfer QTS encrypts the snapshot before replicating it The job must be run by the NAS admin user The port used by this job must be the same as the SSH port on the destination NAS Compress transfer QTS compresses snapshots when replicating them This consumes more CPU and system memory but reduces the amount of b...

Page 260: ...ely after being created 20 Review the job information 21 Click Finish QTS creates the job 22 Optional If you chose to export source data to an external storage device disconnect the storage device from the source NAS and connect it to the destination NAS Snapshot Replica Management To manage snapshot replica setting and jobs go to Storage Snapshots Snapshot Backup Snapshot Replica Snapshot Replica...

Page 261: ...devices 1 Go to Storage Snapshots Storage Storage Snapshots 2 Select a thick or thin volume Important The volume must be the source volume for a Snapshot Replica job 3 Click Snapshot and then select Snapshot Manager The Snapshot Manager window opens 4 Under Select snapshot location select a remote NAS 5 Select a snapshot 6 Select the files and folders to be restored 7 Perform one of the following ...

Page 262: ...n the amount of data being restored and the connection speed between the two NAS devices 1 Go to Storage Snapshots Storage Storage Snapshots 2 Select a thick or thin volume Important The volume must be the source volume for a Snapshot Replica job 3 Click Snapshot and then select Snapshot Manager The Snapshot Manager window opens 4 Under Select snapshot location select a remote NAS 5 Select a snaps...

Page 263: ...s is to disconnect all iSCSI initiators Accessing the LUN during a snapshot revert might result in data loss Restoration time depends on the amount of data being restored and the connection speed between the two NAS devices 1 Go to Storage Snapshots Storage Storage Snapshots 2 Select a block based LUN Important The LUN must have at least one snapshot 3 Click Snapshot and then select Snapshot Manag...

Page 264: ... time required to clone the volume depends on the amount of data stored on the volume and the connection speed between the two NAS devices 1 Go to Storage Snapshots Storage Storage Snapshots 2 Select a thick or thin volume Important The volume must have at least one snapshot 3 Click Snapshot and then select Snapshot Manager The Snapshot Manager window opens 4 Under Select snapshot location select ...

Page 265: ... 10 Select Enable encryption during transfer QTS encrypts the snapshot before sending it for additional security 11 Click OK QTS clones the LUN and then displays a confirmation message Data Recovery on a Destination NAS Snapshot Vault After setting a NAS as the destination for a Snapshot Replica job the replicated snapshots are stored in Snapshot Vault Each replica job has its own separate vault R...

Page 266: ... a storage pool 3 On a vault click The Snapshot Vault window opens 4 Optional Unlock the vault If the original source volume is encrypted you must unlock the vault with the volume s encryption password a Click Unlock b Enter the encryption password or upload the encryption key c Click OK 5 Select a snapshot 6 Click Clone The Clone Snapshot window opens 7 Specify a volume alias 8 Click OK QTS clone...

Page 267: ...ion message Cache Acceleration Cache Acceleration enables you to create an SSD cache to improve the read and write performance of the NAS Cache Acceleration Requirements The NAS model must support Cache Acceleration For information about NAS and drive bay compatibility see https www qnap com solution ssd cache The NAS must have one or more free SSDs installed in a compatible drive bay The NAS must...

Page 268: ... SSD cache for both read and write caching accelerating both read and write speeds 6 Select a RAID type Warning Selecting a RAID type with no disk failure protection Single JBOD RAID 0 when the cache type is Write only or Read write may result in data loss Tip RAID 10 provides the best write cache performance 7 Click Next 8 Optional Configure SSD over provisioning Over provisioning reserves a perc...

Page 269: ...ock size This value determines the maximum size of the data blocks that are stored in the SSD cache Selecting a larger size may improve the cache s hit rate but uses more cache space The default value is 1 MB Cache replacement policy Specify how data is removed from the SSD cache Choose one of the following options Least recently used LRU Better cache performance but uses more CPU resources This i...

Page 270: ...umes and LUNs can use the SSD cache Important For data safety volumes and LUNs created on an external storage device cannot use the SSD cache if the cache type is Read write 4 Click Next 5 Select a cache mode Cache Mode Description Recommended Use Cases Random I O Only small data blocks are added to the SSD cache Larger blocks are accessed directly from regular storage Virtualization databases All...

Page 271: ...sing one of the following methods If the SSD cache disks were removed from the NAS re insert the disks into the same drive bays Resolve any RAID errors Restart the NAS Removing a Missing SSD Cache Important You should only delete a missing SSD cache if it is not possible to restore the cache for example because of disk failure Warning Removing a missing SSD write only or read write cache will dele...

Page 272: ...folder for each readable partition on the device Note To access partitions formatted using the exFAT file system you must purchase an exFAT driver license in License Center External Storage Device Actions Action Description Erase Delete all data and partitions on the device Eject Safely unmount the external storage device from the NAS so that you can disconnect it External Storage Disk Actions Act...

Page 273: ...shots Storage External Storage 2 Select a storage partition 3 Click Action and then select Format The Format Partition window opens 4 Select a file system File System Recommended Operating Systems and Devices NTFS Windows HTS macOS FAT32 Windows macOS NAS devices most cameras mobile phones video game consoles tablets Important The maximum file size is 4 GB exFAT Windows macOS some cameras mobile p...

Page 274: ... encrypted volume when the NAS starts up If the encryption key is not saved you must specify the encryption password each time the NAS restarts Warning Saving the encryption key on the NAS can result in unauthorized data access if unauthorized personnel are able to physically access the NAS If you forget the encryption password the volume will become inaccessible and all data will be lost 7 Click ...

Page 275: ...154 GB or more Tip For a stable VJBOD connection ensure the following conditions All NAS devices are on the same local network All NAS devices are configured with static IP addresses On a remote NAS additional LUNs are not mapped to an iSCSI target that is being used by a VJBOD disk VJBOD Limitations You can create a maximum of 8 VJBOD disks You can only expand an existing storage pool using VJBOD...

Page 276: ...ess or hostname of the remote NAS Important The remote NAS must have at least one storage pool containing at least 153 GB of free space Tip Click Detect to view the IP addresses of all QNAP NAS devices on the local network Click Local Host to use the IP of the local NAS 5 Specify the admin password of the remote NAS 6 Optional Specify the system administration port of the remote NAS Tip The defaul...

Page 277: ...disk access performance 19 Click Next QTS starts creating a dedicated iSCSI target on the remote NAS for the VJBOD disk 20 Optional Enable CHAP authentication An initiator must authenticate with the target using the specified username and password This provides security as iSCSI initiators do not require a NAS username or password Username Length 1 to 128 characters Valid Characters 0 to 9 a to z ...

Page 278: ...n a VJBOD disk later go through the normal steps of creating a storage pool or static volume Then on the disk selection screen under Enclosure Unit select Virtual JBOD 25 Click Finish Creating a VJBOD Disk from an Existing LUN 1 Go to Storage Snapshots Storage Storage Snapshots 2 Click Create and then select Create Virtual JBOD The Create Virtual JBOD Disk Wizard opens 3 Click Next 4 Specify the I...

Page 279: ...vides security as iSCSI initiators do not require a NAS username or password Username Length 1 to 128 characters Valid Characters 0 to 9 a to z A to Z Password Length 12 to 16 characters Valid characters 0 to 9 a to z A to Z 17 Optional Enable CRC checksums Initiators and targets communicate over TCP connections using iSCSI protocol data units PDU The sending device can send a checksum with each P...

Page 280: ...olume Then on the disk selection screen under Enclosure Unit select Virtual JBOD 21 Click Finish VJBOD Management Virtual JBOD Overview To view an overview of all VJBOD disks including information on their source remote NAS devices go to Storage Snapshots Storage Disks VJBOD click VJBOD VJBOD Cloud and then select VJBOD Overview VJBOD Disk Actions Go to Storage Snapshots Storage Disks VJBOD select...

Page 281: ... VJBOD from the local disk The LUN and all data will remain on the remote NAS You can also choose to delete the iSCSI target and LUN on the remote NAS Moving a VJBOD Disk to Another QNAP NAS 1 Note the details of the VJBOD disk s remote LUN a Go to Storage Snapshots Storage Disks VJBOD b Click VJBOD VJBOD Cloud and then select VJBOD Overview The VJBOD Overview window opens c Locate the VJBOD disk ...

Page 282: ...emote interface that will be used by VJBOD h Optional Select Use iSER when available Enabling iSER increases data transfer speeds and reduces CPU and memory load i Click Next j Select Choose an existing iSCSI LUN on the selected NAS k Click Next l Select the LUN containing the VJBOD disk m Click Next n Optional Enable CRC checksums Initiators and targets communicate over TCP connections using iSCS...

Page 283: ...loud Requirements Requirements A QNAP NAS running QTS 4 4 1 or later A cloud space bucket or container with at least 1 GB of free space from a supported cloud service provider Installing VJBOD Cloud 1 Log on to QTS as administrator 2 Ensure that a system volume is configured on the NAS For details see The System Volume 3 Open App Center and then click A search box appears 4 Type VJBOD Cloud and th...

Page 284: ...QTS tests the read and write speeds of the cloud space and then displays the results with a warning if speeds are too low 10 Click Next 11 Select Create a new volume 12 Optional Specify an alias for the volume Alias requirements Length 1 64 characters Valid characters A Z a z 0 9 Valid special characters Hyphen Underscore _ 13 Specify the capacity of the volume The amount of free space in the clou...

Page 285: ... shared folder when the volume is ready Only the NAS admin account can access the new folder Specify a folder name 15 Optional Specify the number of bytes per inode The number of bytes per inode determines the maximum volume size and the number of files and folders that the volume can store Increasing the number of bytes per inode results in a larger maximum volume size but a lower maximum number ...

Page 286: ... Click Performance test QTS tests the read and write speeds of the cloud space and then displays the results with a warning if speeds are too low 10 Click Next 11 Select Create a new cloud LUN 12 Specify a LUN name Name requirements Length 1 31 characters Valid characters A Z a z 0 9 Valid special characters Underscore _ 13 Specify the capacity of the LUN The amount of free space in the cloud stor...

Page 287: ...iles in the root volume will not be visible in QTS 1 Open the VJBOD Cloud app 2 Click Create VJBOD Cloud Volume LUN The Create VJBOD Cloud Volume LUN window opens 3 Click Cloud Volume The Create VJBOD Cloud Volume screen appears 4 Select a cloud service 5 Configure the selected cloud service Depending on the selected cloud storage provider you may need to log in authenticate or configure settings ...

Page 288: ...fy the admin password of the other NAS b Click OK 16 Review the summary information and then click Finish The VJBOD Cloud volume appears in the Cloud Storage table at VJBOD Cloud Overview QTS automatically creates a shared folder on the volume The shared folder has the same name as the volume Reattaching an Existing VJBOD Cloud LUN 1 Open the VJBOD Cloud app 2 Click Create VJBOD Cloud Volume LUN T...

Page 289: ...xt 15 Optional Forcibly disconnect the LUN from its current NAS If a volume is connected to another NAS then the LUN s status will be Occupied and Current NAS will display an IP address other than Localhost Warning Forcibly disconnecting a LUN deletes the LUN s data from the other NAS and then recreates the LUN locally from its last restore point Any changes to data made since the last restore poi...

Page 290: ...irmation message Amazon S3 1 Select AmazonS3 2 Select a cloud service AWS Global AWS China AWS GovCloud US Select either Standard or FIPS protocol S3 Compatible Specify the server address 3 Specify the access key 4 Specify the secret key 5 Optional Select Enable secure connection SSL 6 Optional Select Validate SSL certificate Microsoft Azure 1 Select Azure 2 Specify the storage account 3 Specify t...

Page 291: ...Space 2 Specify the access key 3 Specify the secret key 4 Optional Select Enable secure connection SSL 5 Optional Select Validate SSL certificate DigitalOcean 1 Select Digital Ocean 2 Specify the access key 3 Specify the secret key 4 Optional Select Enable secure connection SSL 5 Select a region DreamObjects 1 Select DreamObjects 2 Specify the access key 3 Specify the secret key 4 Optional Select ...

Page 292: ...hen select the JSON key file 6 Optional Select Validate SSL certificate Google Cloud Storage OAuth 1 Select GoogleCloudStorage 2 Select OAuth 3 Specify the project ID 4 Optional Select Validate SSL certificate HiCloud 1 Select HiCloud 2 Specify the access key 3 Specify the secret key 4 Optional Select Enable secure connection SSL 5 Optional Select Validate SSL certificate HKT Cloud Storage 1 Selec...

Page 293: ...cate luckycloud S3 1 Select luckycloud S3 2 Specify the access key 3 Specify the secret key 4 Optional Select Validate SSL certificate Oracle Cloud 1 Select Oracle Cloud 2 Specify the name space 3 Specify the access key 4 Specify the secret key 5 Optional Select Enable secure connection SSL 6 Optional Select Validate SSL certificate 7 Select a region Qcloud Italy 1 Select Qcloud IT 2 Specify the a...

Page 294: ...ecify the access key 3 Specify the secret key 4 Specify the authentication service 5 Select a signature version 6 Optional Select Enable secure connection SSL 7 Optional Select Validate SSL certificate 8 Optional Specify a region Swift 1 Select Swift 2 Optional Enable keystone authentication a Select Enable Keystone Auth b Specify a tenant ID or tenant name 3 Select the large object type 4 Specify...

Page 295: ...cate 11 Select a region Wasabi 1 Select Wasabi 2 Specify the access key 3 Specify the secret key 4 Optional Select Enable secure connection SSL 5 Optional Select Validate SSL certificate Overview The Overview screen displays the number of used and total licensed connections transfer resource information and information on connected VJBOD Cloud volumes and LUNs On this screen you can manage VJBOD C...

Page 296: ...ded and cache space utilization for the volume Click Actions and then select Utilization Set Threshold QTS issues a warning notification when the percentage of used volume space is equal to or above the specified threshold 1 Click Actions and then select Set Threshold 2 Enable Please input the alert threshold 1 100 3 Specify the alert threshold 4 Click Apply Check file system A file system check s...

Page 297: ...OD Cloud Volume and LUN Recovery Volume LUN Connection Status Status Description Ready The cloud storage space is working normally Syncing A volume or LUN is currently syncing with the cloud space License Expiring The VJBOD Cloud license attached to this storage space will expire within one month You must renew it if you want to continue using volumes and LUNs in this storage space License Expired...

Page 298: ...to connect to the cloud space QTS will still delete the volume or LUN from the local NAS Warning If Force Detach is selected non uploaded data stored in the volume or LUN might be deleted VJBOD Cloud Volume and LUN Recovery QTS periodically takes recovery point snapshots of each VJBOD Cloud volume and LUN to ensure that the volume or LUN can be recovered if it encounters an error You can use these...

Page 299: ... download data from the cloud VJBOD Cloud removes transfer resources from the shared transfer resource pool and temporarily allocates them to the volume or LUN then returns them to the pool after the data transfer has finished A single volume or LUN may use a large number of shared transfer resources stopping other volumes and LUNs from syncing data with the cloud To prevent this you can reserve t...

Page 300: ...for a Volume or LUN 1 Go to VJBOD Cloud Transfer Resources 2 Under Cloud Volume LUN Resources locate a VJBOD Cloud volume or LUN 3 Configure any of the following settings Setting Description Reserved The number of transfer resources reserved for this volume or LUN Limit The maximum number of transfer resources this volume or LUN can use Note To set this value Limitation Rule must be set to Limit L...

Page 301: ...purchase additional VJBOD Cloud licenses VJBOD Cloud Licensing Overview VJBOD Cloud requires a license for each connection to a unique cloud space A cloud space may be called a bucket container account name or something else depending on the cloud service provider For example the following VJBOD Cloud volumes and LUNs require three licenses Amazon S3 Bucket1 Volume1 Amazon S3 Bucket2 Volume2 QTS 4...

Page 302: ...es all VJBOD Cloud volumes and LUNs created from the cloud space attached to the license become read only until the license is renewed VJBOD Cloud includes one free license Purchasing VJBOD Cloud Licenses 1 Go to VJBOD Cloud Licenses 2 Click Purchase License The License Center window opens 3 Click Software Store 4 Locate VJBOD Cloud and then click Buy 5 Follow the onscreen instructions to purchase...

Page 303: ...ge Limits Fibre Channel Storage Limit Maximum Fibre Channel ports port groups 256 combined WWPN aliases 256 LUN masking rules 256 Port binding rules 256 LUNs mapped to 1 Fibre Channel port 256 iSCSI Fibre Channel Global Settings You can access global settings by clicking in the iSCSI Fibre Channel window Setting Description Enable iSCSI and Fibre Channel services Enable these services to use iSCSI...

Page 304: ...ported Supported when using VAAI or the host is Windows Server 2012 Windows 8 or later Microsoft ODX Supported Not supported Supported LUN export Supported Supported Supported LUN snapshots Supported Partially supported You can take a snapshot of the LUN s parent volume Supported Read write speeds High Medium to low High when using caching stored space Low when not using caching Creating a Block B...

Page 305: ... any of the following advanced settings Setting Description Sector size Changing the sector size to 4 KB increases LUN performance for specific applications and disk types Important VMware does not currently support a 4 KB sector size Alert threshold QTS issues a warning notification when the percentage of used LUN space is equal to or above the specified threshold Accelerate performance with SSD ...

Page 306: ... to one of the following screens iSCSI Fibre Channel iSCSI iSCSI Storage iSCSI Fibre Channel Fibre Channel FC Storage 2 Click Create and then select New File Based LUN The File Based LUN Creation Wizard opens 3 Select the thick volume that this LUN will be created on 4 Select a LUN allocation method Allocation Description Thick instant allocation QTS allocates storage pool space when creating the ...

Page 307: ...result initiators might frequently tell QTS to flush cached LUN data to disk which increases data safety but decreases LUN performance FUA bit support When enabled iSCSI initiators are able to tell QTS to flush important cached data to disk instead of the whole read write cache Important Both the iSCSI initiator and the application using the LUN must support this feature 8 Click Next 9 Optional De...

Page 308: ... the host 6 In the host OS format the disks iSCSI Performance Optimization You can optimize the performance of iSCSI by following one or more of these guidelines Use thick provisioning instant allocation Thick provisioning gives slightly better read and write performance than thin provisioning Create multiple LUNs one for each processor thread on the NAS For example if the NAS has four processor t...

Page 309: ...apped LUNs 3 Optional If the LUN is already mapped to a target disable the LUN a Click Action and then select Disable A confirmation message appears b Click OK QTS disables the LUN 4 Click Action and then select Edit LUN Mapping The Edit LUN Mapping window opens 5 Select Map to iSCSI target 6 Select an iSCSI target 7 Optional Select Enable LUN If selected QTS will enable the LUN after mapping it t...

Page 310: ...LUN Mapping Unmap the LUN or map it to a different iSCSI target or Fibre Channel Port group For details see the following topics Mapping a LUN to a Fibre Channel Port Group Mapping a LUN to an iSCSI Target Show in Storage Snapshots Manage the LUN at Storage Snapshots Storage Storage Snapshots LUN Import Export Export the LUN to another server a local NAS folder or an external storage device For de...

Page 311: ...device uses this checksum to verify the integrity of the PDU which is useful in unreliable network environments There are two checksum types which can be enabled separately Checksum Type Description Data Digest The checksum can be used to verify the data portion of the PDU Header Digest The checksum can be used to verify the header portion of the PDU 8 Click Next 9 Optional Enable CHAP authenticat...

Page 312: ...ings Setting Description Target Alias An alias enables you to identify the target more easily on the initiator Length 1 to 32 characters Valid characters 0 to 9 a to z A to Z underscore _ hyphen space Enable clustered access to the iSCSI target from multiple initiators When enabled multiple iSCSI initiators can access this target and its LUNs simultaneously Warning To prevent data corruption the i...

Page 313: ...e initiator using the mutual CHAP username and password Username Length 1 to 128 characters Valid characters 0 to 9 a to z A to Z colon period hyphen Password Length 12 to 16 characters Valid characters 0 to 9 a to z A to Z all special characters 5 Click Apply iSCSI Target Actions Action Description Deactivate Disable an active target and disconnect all connected iSCSI initiators Activate Enable a...

Page 314: ...to all iSCSI initiators except for initiators with specific permissions from a policy Adding an iSCSI LUN Masking Policy 1 Go to iSCSI Fibre Channel iSCSI iSCSI Storage 2 Click iSCSI ACL The iSCSI ACL window opens 3 Click Add a Policy The Add a Policy window opens 4 Specify the policy name The name must consist of 1 to 32 characters from any of the following groups Letters a z A Z Numbers 0 9 Spec...

Page 315: ...e modify or delete data Read Write The iSCSI initiator can read write modify and delete data on the LUN Deny Access The LUN is invisible to the iSCSI initiator Tip Click the values in the columns to change the permissions 7 Click Apply Deleting an iSCSI LUN Masking Policy 1 Go to iSCSI Fibre Channel iSCSI iSCSI Storage 2 Click iSCSI ACL The iSCSI ACL window opens 3 Select a policy 4 Click Delete A...

Page 316: ... iSCSI initiators from the authorized iSCSI initiators list a Select an initiator IQN b Click Delete c Repeat the previous steps for each additional iSCSI initiator that you want to delete 8 Click Apply Enabling iSCSI Target Authorization 1 Go to iSCSI Fibre Channel iSCSI iSCSI Storage 2 Select an iSCSI target 3 Click Action and then select Modify The Modify an iSCSI Target window opens 4 Click In...

Page 317: ... machines and data When QTS takes a LUN snapshot QNAP Snapshot Agent triggers the following actions Windows The server flushes data in memory logs and pending I O transactions to the LUN before the snapshot is created VMware The server takes a virtual machine snapshot Tip To download QNAP Snapshot Agent go to https www qnap com utilities Snapshot Agent Server List To view a list of all iSCSI initi...

Page 318: ...us of the remote disk will change to Disconnected This feature is only available on NAS models that support iSCSI Remote Disk Limitations Limit Value Maximum number of remote disks per NAS 8 Supported file systems ext3 ext4 FAT32 NTFS HFS Maximum remote disk size 16 TB Adding a Remote Disk 1 Go to iSCSI Fibre Channel iSCSI Remote Disks 2 Click Add Virtual Disk 3 Specify the IP address or hostname ...

Page 319: ...tion of the PDU 9 Click Next 10 Optional Specify a disk name The name must consist of 1 to 50 characters from the following groups Letters a to z A to Z Numbers 0 9 Special characters space hyphen underscore _ period The following are not allowed The last character is a space The name starts with _sn_ 11 Select a LUN 12 Optional Format the disk Select one of the following options File System Compa...

Page 320: ...Edit the name of the disk Delete Disconnect the remote disk and delete its shared folder Existing data on the disk will not be deleted Format Format the remote disk Select one of the following options ext4 ext3 FAT32 NTFS HTS Fibre Channel FC Ports The Fibre Channel FC Ports screen displays all of the Fibre Channel ports and port groups on the NAS Fibre Channel Port Groups A Fibre Channel port gro...

Page 321: ...ct a Fibre Channel port group Tip The default group contains all Fibre Channel ports 6 Choose whether you want to configure LUN masking Option Description Enable LUN and do not configure LUN masking Do not configure LUN masking Any initiator that is able to connect to a Fibre Channel port in the port group will be able to see the LUN Keep LUN disabled and configure LUN masking in the next step Con...

Page 322: ...etters A Z a z Numbers 0 9 Special characters Hyphen underscore _ View initiators View a list of all Fibre Channel initiators currently logged into the port Edit port binding Modify the port binding for the port Port binding allows you to restrict which initiators are allowed to connect to the port For more information see Fibre Channel Port Binding Fibre Channel Port Status Status Description Con...

Page 323: ...PNs to the FC WWPN Aliases List When selected QTS will add any unknown WWPNs to the list of known aliases To view the list go to iSCSI Fibre Channel Fibre Channel FC WWPN Aliases 6 Click OK FC Storage The FC Storage screen displays the LUN and Fibre Channel port group mappings Fibre Channel LUN Masking LUN masking is a security feature that enables you to make a LUN visible to some Fibre Channel i...

Page 324: ...t group For details see the following topics Mapping a LUN to a Fibre Channel Port Group Mapping a LUN to an iSCSI Target Edit LUN Masking LUN masking is an authorization method that makes a Logical Unit Number LUN visible to some initiators and invisible to other initiators For details see Configuring Fibre Channel LUN Masking Show in Storage Snapshots Manage the LUN at Storage Snapshots Storage ...

Page 325: ...rs 3 Add one or more WWPNs to the list of known WWPNs using any of the following methods Method Steps Add WWPNs from logged in Fibre Channel initiators Select Add WWPNs from all logged in FC initiators Add WWPNs as text Specify one WWPN per line using any of the following formats XXXXXXXXXXXXXXXX XX XX XX XX XX XX XX XX 4 Click Add Configuring a WWPN Alias 1 Go to iSCSI Fibre Channel Fibre Channel...

Page 326: ...indow navigate to the folder where you want to save the file 4 Specify a filename 5 Click Save The list of WWPN aliases is saved to your local computer as a CSV file in the format Field 1 WWPN Field 2 Alias Example CSV Output Importing a List of WWPN Aliases You can import a list of WWPNs and aliases from a CSV file in the following format Field 1 WWPN Field 2 Alias QTS 4 5 x User Guide iSCSI Fibr...

Page 327: ...nel FC WWPN Aliases 2 Click Import The file browser window opens 3 Locate and open the CSV file LUN Import Export With LUN Import Export you can back up a LUN as an image file to an SMB or NFS file server local NAS folder or external storage device You can then import the LUN image file and restore the LUN on any QNAP NAS QTS 4 5 x User Guide iSCSI Fibre Channel 326 ...

Page 328: ...pecify a job name The name must consist of 1 to 55 characters from any of the following groups Letters A to Z a to z Numbers 0 to 9 Special characters Underscore _ 6 Click Next 7 Select the destination folder Option Description Required Information Linux Share NFS NFS share on an external server IP address or host name NFS folder or path QTS 4 5 x User Guide iSCSI Fibre Channel 327 ...

Page 329: ...tional Select Use Compression to compress the image file When enabled the image file will be smaller but exporting will take longer and will use more processor resources 11 Select when the job will run Option Description Now Run the job immediately after the job has been created After this first run the job will only run when manually started Hourly Daily Weekly Monthly Run the job periodically ac...

Page 330: ... path Local Host Local NAS shared folder or connected external storage device NAS shared folder or external device 7 Click Next 8 Select the LUN image file 9 Click Next 10 Specify the import destination Option Description Required Information Overwrite existing LUN Import the image file data to an existing LUN Warning All existing data on the LUN will be overwritten An existing LUN with the same t...

Page 331: ...t run and event logs LUN Import Export Job Status Action Description The job has not run yet Initializing The job is preparing to run Processing The job is running The job s progress is displayed a percentage next to the status Finished The job has finished running or was canceled by a user Failed The job failed View the job s event log for details QTS 4 5 x User Guide iSCSI Fibre Channel 330 ...

Page 332: ...reduced by the specified amount SSD Extra Over Provisioning can only be enabled during RAID group creation After creating a RAID group with SSD Extra Over Provisioning enabled you can disable the feature or decrease the amount of reserved space It is not possible to increase reserved space Results will vary depending on the SSD model Enabling SSD Extra Over Provisioning may have no effect on some ...

Page 333: ...r provisioning to test Test interval Specific over provisioning increments to test End a test phase early if consistent performance is too low SSD Profiling Tool will end a test phase after 5 minutes of testing if the random write speeds during the phase are lower than a system defined threshold Tip Enabling this avoids wasting time testing disks when the specified amount of over provisioning is p...

Page 334: ...n this screen you can view export and delete test results Test Report Actions Icon Description Open the report in a new window Download a copy of the report in XLSX format QTS 4 5 x User Guide SSD Profiling Tool 333 ...

Page 335: ...uation Results Enter an IOPS value in Target write performance SSD Profiling Tool will recommend the amount of over provisioning needed to consistently achieve the target random write performance Temperature View the temperature of the SSDs during each test phase Test RAID Group View information about the test SSD RAID group Details include the RAID type number of disks model and capacity of each ...

Page 336: ...limit After meeting this limit HBS 3 sends a notification Maximum log size Specify the maximum file size for logs Larger log files can contain additional information The log size cannot exceed 1024 MB Restart after abnormal termination When HBS 3 starts any abnormal terminated jobs will automatically restart 4 Configure notifications a Go to Notifications b Configure the notification rules Action ...

Page 337: ...ication Center Help 4 Click Confirm Notification Center updates the notification Delete notification rule 1 Identify a notification rule 2 Click Notification Center deletes the notification View notification history 1 Click View notification history The Notifications Queue and History window opens 5 Click OK HBS 3 saves the settings Overview This screen provides a general overview of any created j...

Page 338: ...ckup and recovery tasks Jobs are split between two separate tabs that are explained below Job Tab Description My jobs Lists jobs created locally on the NAS Incoming Jobs Lists jobs created on other NAS devices that use the local NAS as a source or destination Control incoming job access to the local NAS from this tab QTS 4 5 x User Guide Hybrid Backup Sync 337 ...

Page 339: ... storage Disable Job Stops the incoming job from accessing the local NAS storage Important Disabled jobs still run on the remote device This might result in errors on the remote device Job Creation Backup Jobs Backup jobs simplify the data backup process by saving and reusing common settings Backup jobs can run according to complex schedules and be configured with advanced policies and rules Creat...

Page 340: ...heduler Runs the job on a repeating schedule Important Only 30 schedules can be created per job a Click Add Schedule The Schedule window opens b Configure the schedule c Click OK Run once after Runs the job after a linked job is completed Tip A job must be selected from Select a linked job menu No schedule Runs only when a user starts the job Backup now Runs the job after the configuration is comp...

Page 341: ...ved Hourly backups can be retained for up to 87 600 hours Retained days 14 At the end of every day the earliest backup created that day becomes the daily backup The backup is retained for 14 days and then removed Daily backups can be retained for up to 3 650 days Retained weeks 5 At the end of every week the earliest backup created that week becomes the weekly backup The backup is retained for 5 w...

Page 342: ...se for wildcard entries abc doc html test Excluded file types Excludes all files of the specified type Tip When selecting Other specify specific file names or file types Separate entries with a comma Use for wildcard entries abc doc html test e Click OK f Configure the advanced settings Setting Description Use QuDedup Uses a source side deduplication process to reduce backup sizes improve transfer...

Page 343: ...lick OK The Rate Limits window closes Use TCP BBR congestion control Optimizes transmission speeds allowing for higher bandwidth and lower latency Remove additional files in destination folder Removes destination data that doesn t also exist in the source folder Changes to files in the source folder will be mirrored in the destination folder Detect sparse files Uploads only non null data for spars...

Page 344: ...ACL and extended attributes Retains information stored in extended attributes Restore jobs can recover preserved attributes Delete source files after transmission Deletes source files after they are successfully transmitted This option is only available on one time backup jobs Warning If the data is lost or removed from the destination it can not be restored 17 Configure the job options Some optio...

Page 345: ...n Automatic Optimized HBS 3 automatically selects the least busy and highest performing network interface before running the job Default Route HBS 3 selects an interface based on the packet forwarding rule for traffic without a specific route Important When using this option internet traffic is not automatically optimized for migration Manual You can manually select the network interface from a li...

Page 346: ...nly when a user starts the job Backup now Runs the job after the configuration is completed 11 Optional Configure the version management settings a Click Version Management b Click Enable Version Management Option Description Simple Versioning Retains the specified number of versions Retained versions Retains versions until the specified value is reached Older versions are removed to make space wh...

Page 347: ... created that week becomes the weekly backup The backup is retained for 5 weeks and then removed Weekly backups can be retained for up to 520 weeks Retained months 11 At the end of every month the earliest backup created that month becomes the monthly backup The backup is retained for 11 months and then removed Monthly backups can be retained for up to 120 months 12 Click Next 13 Optional Configur...

Page 348: ...onfigure the job policies Some policies are only available with certain destination types a Click Policies Policy Description Use client side encryption Encrypts data before sending it to the destination This can reduce the risk of unauthorized data access Warning Client side encryption cannot be disabled and the password cannot be changed after encryption is applied 1 Select Use client side encry...

Page 349: ...days Exclude symbolic links Exclude symbolic links located in the paired folder Include hidden files and folders Includes any hidden files and folders Do not take a snapshot Reads data directly from the disk instead of using a snapshot as the backup source Preserve ACL and extended attributes Retains information stored in extended attributes Restore jobs can recover preserved attributes Delete sou...

Page 350: ...rt after abnormal termination Restarts the job if it abnormally terminates while running Destination storage usage limit Specify a data storage limit After meeting this limit HBS 3 sends a notification 16 Configure the Network Interface assignment a Click Network Network Description Automatic Optimized HBS 3 automatically selects the least busy and highest performing network interface before runni...

Page 351: ...Create a Restore Job window opens 5 Optional Specify the job identification information Field Description Job Name Specify a job name that doesn t contain the following characters Description Specify a job description 6 Select a backup version a Under the backup source click A dialog box opens b Select a backup version c Select the source Important Selecting a folder also selects all files and sub...

Page 352: ...les Skips any duplicate destination files 10 Click Next 11 Optional Configure the schedule settings Option Description Scheduler Runs the job on a repeating schedule Important Only 30 schedules can be created per job a Click Add Schedule The Schedule window opens b Configure the schedule c Click OK Run once after Runs the job after a linked job is completed A job must be selected from Select a lin...

Page 353: ...able with certain destination types a Click Options Option Description Enable debug logging Adds the default debug configuration to the log file list when the job is running and generating log files Connection timeout Specify how long to wait before the connection times out Skipped file limit Specify a maximum number of files to skip After exceeding this limit real time jobs enter a warning state ...

Page 354: ...t automatically optimized for migration 16 Click Next 17 Review the job summary 18 Click Restore Creating a Restore Job from a Destination 1 Open HBS 3 2 Go to Backup Restore 3 Click Create Restore Job The Create a Restore Job window opens 4 Select a storage space For more information see Storage Space Creation 5 Click Select 6 Optional Specify the job identification information Field Description ...

Page 355: ... Appends the current date and an iterated number to the end of any duplicate local files Replace local files Replaces any duplicate local files with the remote files Skip the files Skips any duplicate destination files 12 Click Next 13 Optional Configure the schedule settings Option Description Scheduler Runs the job on a repeating schedule Important Only 30 schedules can be created per job a Clic...

Page 356: ...akes priority Tip To prevent NAS user accounts from having different access permissions ensure the username and user ID match on both devices or that both accounts are authenticated from the same AD LDAP server 16 Configure the job options Some options are only available with certain destination types a Click Options Option Description Enable debug logging Adds the default debug configuration to t...

Page 357: ...running the job Default Route HBS 3 selects an interface based on the packet forwarding rule for traffic without a specific route Important When using this option internet traffic is not automatically optimized for migration Manual You can manually select the network interface from a list Important When using this option internet traffic is not automatically optimized for migration 18 Click Next 1...

Page 358: ...ecting a folder also selects all files and subfolders located inside a Under the source click A dialog box opens b Select a folder c Click OK The dialog box closes d Under the destination click A dialog box opens e Select a folder f Click OK The dialog box closes g Optional Repeat steps a f to add additional paired folders Tip Click to edit an existing folder Click to delete an existing pair 8 Con...

Page 359: ...r job a Click Add Schedule The Schedule window opens b Configure the schedule c Click OK Run once after Runs the job after a linked job is completed Tip A job must be selected from Select a linked job menu No schedule Runs only when a user starts the job Sync now Runs the job after the configuration is completed 11 Click Next 12 Optional Configure job methods a Go to Methods b Select Apply filters...

Page 360: ...figure the advanced settings Setting Description Use data compression Compresses data to reduce backup sizes and improve transfer speeds storage efficiency 1 Click Settings The Compression Settings window opens 2 Specify any excluded files types Separate entries with a comma 3 Specify a file size limit Files smaller than the limit are not compressed 4 Select a compression ratio Tip Data is compres...

Page 361: ...speed to reduce bandwidth issues 1 Select Use rate limits 2 Click Settings The Rate limit settings window opens 3 Specify a maximum upload limit 4 Specify a maximum download limit 5 Specify an operating time 6 Click OK The Rate Limits window closes Use TCP BBR congestion control Optimizes transmission speeds allowing for higher bandwidth and lower latency Remove additional files in destination fol...

Page 362: ...er ID match on both devices or that both accounts are authenticated from the same AD LDAP server Do not take a snapshot Reads data directly from the disk instead of using a snapshot as the backup source 14 Configure the job options Some options are only available with certain destination types a Click Options Option Description Maximum log size Specify the maximum size of log files The log file si...

Page 363: ... job Default Route HBS 3 selects an interface based on the packet forwarding rule for traffic without a specific route Important When using this option internet traffic is not automatically optimized for migration Manual You can manually select the network interface from a list Important When using this option internet traffic is not automatically optimized for migration 16 Click Next 17 Review th...

Page 364: ... f to add additional paired folders Tip Click to edit an existing folder Click to delete an existing pair 8 Optional Configure the conflict policy Tip This policy is only available when using a cloud storage space Policy Description Rename remote files Appends the current date and an iterated number to the end of any duplicate remote files Local files retain their original name Replace remote file...

Page 365: ...iption Real time Synchronization Copies new modified or renamed data immediately after changes are made Scheduler Runs the job on a repeating schedule Important Only 30 schedules can be created per job a Click Add Schedule The Schedule window opens b Configure the schedule c Click OK Run once after Runs the job after a linked job is completed Tip A job must be selected from Select a linked job men...

Page 366: ...mes or file types Separate entries with a comma Use for wildcard entries abc doc html test e Click OK f Configure the advanced settings Setting Description Use data compression Compresses data to reduce backup sizes and improve transfer speeds storage efficiency 1 Click Settings The Compression Settings window opens 2 Specify any excluded files types Separate entries with a comma 3 Specify a file ...

Page 367: ...yption password 4 Verify the password 5 Acknowledge the warning 6 Click OK The Client side encryption window closes Use TCP BBR congestion control Optimizes transmission speeds allowing for higher bandwidth and lower latency Remove additional files in destination folder Removes destination data that doesn t also exist in the source folder Changes to files in the source folder will be mirrored in t...

Page 368: ...ation date during initial sync Compares the file size and modification date if the cloud server didn t provide a checksum for the destination file Source files wit a different file size or more recent modification date are sent to the destination 15 Configure the job options Some options are only available with certain destination types a Click Options Option Description Maximum log size Specify t...

Page 369: ... job Default Route HBS 3 selects an interface based on the packet forwarding rule for traffic without a specific route Important When using this option internet traffic is not automatically optimized for migration Manual You can manually select the network interface from a list Important When using this option internet traffic is not automatically optimized for migration 17 Click Next 18 Review th...

Page 370: ... a f to add additional paired folders Tip Click to edit an existing folder Click to delete an existing pair 8 Optional Configure the conflict policy Tip This policy is only available when using a cloud storage space Policy Description Rename local files Appends the current date and an iterated number to the end of any duplicate local files Remote files retain their original name Replace local file...

Page 371: ...ion Description Scheduler Runs the job on a repeating schedule Important Only 30 schedules can be created per job a Click Add Schedule The Schedule window opens b Configure the schedule c Click OK Run once after Runs the job after a linked job is completed Tip A job must be selected from Select a linked job menu No schedule Runs only when a user starts the job Sync now Runs the job after the confi...

Page 372: ...cified type Tip When selecting Other specify specific file names or file types Separate entries with a comma Use for wildcard entries abc doc html test e Click OK 14 Configure the job policies Some policies are only available with certain destination types a Click Policies Policy Description Use rate limits Limits the transmission speed to reduce bandwidth issues 1 Select Use rate limits 2 Click S...

Page 373: ...amines file contents data size and name to determine if two files are identical Note Selecting this option may increase the time bandwidth used when syncing data p Exclude duplicate files Examines file contents data size and name to determine if files are duplicates Duplicate files are excluded from the job Exclude symbolic links Exclude symbolic links located in the paired folder Include hidden f...

Page 374: ...debug configuration to the log file list when the job is running and generating log files Notification trigger Specify if notifications should be sent after a job event For more information please see the Notification Center Help Connection timeout Specify how long to wait before the connection times out Retries Specify the number of times to retry the connection Retry intervals Specify how long t...

Page 375: ...ly select the network interface from a list Important When using this option internet traffic is not automatically optimized for migration 17 Click Next 18 Review the job summary 19 Click Create Running a Job 1 Open HBS 3 2 Go to Jobs 3 Identify an existing job 4 Under Action click HBS 3 runs the job Stopping a Job 1 Open HBS 3 2 Go to Jobs 3 Identify an existing job 4 Under Action click HBS 3 sto...

Page 376: ...opens For details see Job Creation 5 Configure the job settings 6 Click Save HBS 3 edits the job Deleting a Job 1 Open HBS 3 2 Go to Jobs 3 Select an existing job 4 Click Delete A confirmation window opens 5 Click OK HBS 3 deletes the job Services This screen provides access to storage services and functions that run on the local NAS Time Machine Time Machine is an application built into Apple dev...

Page 377: ...password used to access the server Volume Specify the volume where data is stored Capacity Specify the maximum storage capacity for the server Unlimited No limit is set Maximum Specify a maximum limit b Optional Select Access with local QTS accounts This option allows the use of separate QTS accounts when creating Time Machine backups For more information go here 4 Click Apply Time Machine Backups...

Page 378: ...he modification times and sizes of files Enabling the Rsync Server 1 Open HBS 3 2 Go to Services Rsync Server 3 Click HBS 3 enables the rsync server Configuring the Rsync Server 1 Open HBS 3 2 Go to Services Rsync Server 3 Configure the server settings QTS 4 5 x User Guide Hybrid Backup Sync 377 ...

Page 379: ...end with a space Access with local QTS accounts Allow incoming connections to log in with a local QTS user account Important This option can only be used when accepting an rsync job from another QNAP NAS When creating the rsync storage space on the other NAS enable the Use rsync with a QNAP NAS option Port Specify a port number used to access the rsync server Download limit Specify a download rate...

Page 380: ...ice allows another QNAP device to store these backups on the local NAS RTRR improves backup efficiency and reduces backup time Enabling the RTRR Server 1 Open HBS 3 2 Go to Services RTRR Server 3 Click HBS 3 enables the RTRR server Configuring the RTRR Server 1 Open HBS 3 2 Go to Services RTRR Server 3 Configure the server settings QTS 4 5 x User Guide Hybrid Backup Sync 379 ...

Page 381: ...t is set Maximum Specify a maximum limit Use TCP BBR congestion control Optimizes transmission speeds allowing for higher bandwidth and lower latency 4 Optional Configure Network Access Approval a Select Allow approved connections Note If no IP addresses are added all connections are allowed The Approved Connections table appears b Click Add The Add IP Address window opens c Select an IP address v...

Page 382: ...iguring USB One Touch Copy 1 Open HBS 3 2 Go to Services USB One Touch Copy 3 Select an operating mode Operating Mode Description Smart Import Automatically import new media from connected devices after pressing the USB One Touch Copy button a Click Settings The Smart Import window opens b Select a destination c Click Apply QTS 4 5 x User Guide Hybrid Backup Sync 381 ...

Page 383: ...ciently handle sparse files option will attempt to skip synchronizing empty files d Select the paired folders e Optional Select Manually unmount USB drive f Optional Select Enable the alarm buzzer g Optional Configure notification rules 1 Click Notifications 2 Select the job event rules For more information please see the Notification Center Help h Click Apply External Storage Drive Pressing the U...

Page 384: ...tion Name The name used to identify the storage space IP address Host name The IP address or host name used to access the storage space Tip Click to scan for available devices Port The port number used to access the storage space This value must be between 1 65535 Password The password used to access the storage space Use SSL connection Requires SSL connection when accessing the remote NAS 6 Optio...

Page 385: ...ervers click to scan for available devices Port The port number used to access the storage space This value must be between 1 65535 Username The username used to access the remote server Password The password used to access the storage space Rsync Server Settings Use encryption port The encryption port used to access the storage space This value must be between 1 65535 Server Type Specifies the ty...

Page 386: ...loud 1 Open HBS 3 2 Go to Storage Spaces 3 Click Create The storage space type window opens 4 Select Alibaba Cloud The Create a Storage Space window opens 5 Configure the storage space settings Setting Description Name The name used to identify the storage space Access key The identifier used to sign requests to the cloud service Secret key The identifier used to sign requests to the cloud service...

Page 387: ...ick Create HBS 3 creates the storage space Creating a Storage Space on Amazon Glacier 1 Open HBS 3 2 Go to Storage Spaces 3 Click Create The storage space type window opens 4 Select Amazon Glacier The Create a Storage Space window opens 5 Configure the storage space settings Setting Description Name The name used to identify the storage space Service provider The regional service provider for the ...

Page 388: ...er used to sign requests to the cloud service Secret key The identifier used to sign requests to the cloud service Use specific bucket Allows you to control which bucket to use Use a proxy server Allows you to use the system proxy server or configure another proxy server Use SSL connection Requires SSL connection when accessing the remote NAS Validate SSL certificate Verifies the validity of the c...

Page 389: ... on Backblaze B2 1 Open HBS 3 2 Go to Storage Spaces 3 Click Create The storage space type window opens 4 Select Backblaze B2 The Create a Storage Space window opens 5 Configure the storage space settings Setting Description Name The name used to identify the storage space keyID The account used to access the cloud service Application key The application key used to access the cloud service Use a ...

Page 390: ... Click Create The storage space type window opens 4 Select Catalyst Cloud The Create a Storage Space window opens 5 Configure the storage space settings Setting Description Name The name used to identify the storage space Project Name The name used to identify the storage space Username The username used to access the remote server Password The password used to access the storage space Use a proxy...

Page 391: ... HBS 3 creates the storage space Creating a Storage Space on DigitalOcean 1 Open HBS 3 2 Go to Storage Spaces 3 Click Create The storage space type window opens 4 Select DigitalOcean The Create a Storage Space window opens 5 Configure the storage space settings Setting Description Name The name used to identify the storage space Access key The identifier used to sign requests to the cloud service ...

Page 392: ...idate SSL certificate Verifies the validity of the cloud services SSL certificate 6 Click Create HBS 3 creates the storage space Creating a Storage Space on Dropbox 1 Open HBS 3 2 Go to Storage Spaces 3 Click Create The storage space type window opens 4 Select Dropbox A sign in window opens 5 Sign in to the cloud service The sign in window closes The Create a Storage Space window opens 6 Configure...

Page 393: ...enticate A sign in window opens 2 Sign in to the cloud service The sign in window closes P12 Key 1 Click Browse A file browser opens 2 Locate a key file 3 Click Open The file browser closes 4 Specify the service account email JSON Key 1 Click Browse A file browser opens 2 Locate a key file 3 Click Open The file browser closes 4 Specify the service account email Use a proxy server Allows you to use...

Page 394: ...ervices SSL certificate 7 Click Create HBS 3 creates the storage space Creating a Storage Space on HiCloud 1 Open HBS 3 2 Go to Storage Spaces 3 Click Create The storage space type window opens 4 Select HiCloud The Create a Storage Space window opens 5 Configure the storage space settings Setting Description Name The name used to identify the storage space Access key The identifier used to sign re...

Page 395: ... the cloud services SSL certificate 7 Click Create HBS 3 creates the storage space Creating a Storage Space on HKT Object Storage 1 Open HBS 3 2 Go to Storage Spaces 3 Click Create The storage space type window opens 4 Select HKT Object Storage The Create a Storage Space window opens 5 Configure the storage space settings Setting Description Name The name used to identify the storage space Access ...

Page 396: ...ervice Secret key The identifier used to sign requests to the cloud service Use a proxy server Allows you to use the system proxy server or configure another proxy server Use SSL connection Requires SSL connection when accessing the remote NAS Validate SSL certificate Verifies the validity of the cloud services SSL certificate 6 Click Create HBS 3 creates the storage space Creating a Storage Space...

Page 397: ...ame used to identify the storage space Access key The identifier used to sign requests to the cloud service Secret key The identifier used to sign requests to the cloud service Use a proxy server Allows you to use the system proxy server or configure another proxy server Use SSL connection Requires SSL connection when accessing the remote NAS Validate SSL certificate Verifies the validity of the c...

Page 398: ...iness 1 Open HBS 3 2 Go to Storage Spaces 3 Click Create The storage space type window opens 4 Select OneDrive OneDrive for Business A sign in window opens 5 Sign in to the cloud service The sign in window closes The Create a Storage Space window opens 6 Configure the storage space settings Setting Description Name The name used to identify the storage space Use a proxy server Allows you to use th...

Page 399: ...ificate Verifies the validity of the cloud services SSL certificate 6 Click Create HBS 3 creates the storage space Creating a Storage Space on Oracle Cloud 1 Open HBS 3 2 Go to Storage Spaces 3 Click Create The storage space type window opens 4 Select Oracle Cloud The Create a Storage Space window opens 5 Configure the storage space settings Setting Description Name The name used to identify the s...

Page 400: ... use the system proxy server or configure another proxy server Use SSL connection Requires SSL connection when accessing the remote NAS Validate SSL certificate Verifies the validity of the cloud services SSL certificate 6 Click Create HBS 3 creates the storage space Creating a Storage Space on RackSpace 1 Open HBS 3 2 Go to Storage Spaces 3 Click Create The storage space type window opens 4 Selec...

Page 401: ...orage space Access key The identifier used to sign requests to the cloud service Secret key The identifier used to sign requests to the cloud service Use a proxy server Allows you to use the system proxy server or configure another proxy server Validate SSL certificate Verifies the validity of the cloud services SSL certificate 6 Click Create HBS 3 creates the storage space Creating a Storage Spac...

Page 402: ...the cloud service The sign in window closes The Create a Storage Space window opens 6 Configure the storage space settings Setting Description Name The name used to identify the storage space Use a proxy server Allows you to use the system proxy server or configure another proxy server Validate SSL certificate Verifies the validity of the cloud services SSL certificate 7 Click Create HBS 3 creates...

Page 403: ...ces 3 Click Create The storage space type window opens 4 Select WebDAV The Create a Storage Space window opens 5 Configure the storage space settings Setting Description Name The name used to identify the storage space User ID The account used to access the cloud service Password The password used to access the storage space Server URL The URL used to access the cloud service Use a proxy server Al...

Page 404: ...lidate SSL certificate Verifies the validity of the cloud services SSL certificate 7 Click Create HBS 3 creates the storage space Editing a Storage Space 1 Open HBS 3 2 Go to Storage Spaces 3 Select a storage space 4 Click The Edit Storage Space window opens 5 Configure the storage space settings 6 Click Save HBS 3 applies the changes Deleting a Storage Space 1 Open HBS 3 2 Go to Storage Spaces 3 ...

Page 405: ...e modes by clicking Basic or Advanced in the Network Virtual Switch menu pane Mode Description Basic This mode is well suited for most users and requires minimal configuration of network settings Virtual Switch functions are disabled Static Route functions are disabled Advanced This mode is best suited for power users who need more control over the configuration of network settings Virtual Switch ...

Page 406: ... Virtual Switch window opens 2 Go to Network Interfaces 3 Identify the adapter that you want to configure then click Configure The Configure window opens 4 Configure the IPv4 settings Setting Description Obtain IP address settings automatically via DHCP If the network supports DHCP the adapter automatically obtains the IP address and network settings Use static IP address Manually assign a static ...

Page 407: ...rk speed of 1000 Mbps or faster Network Speed Select the network transfer rate allowed by the network environment Tip Selecting Auto negotiation will automatically detect and set the transfer rate Important The Network Speed field is automatically set to Auto negotiation and hidden when configuring 10GbE 40GbE adapters 5 Click Apply Configuring IPv6 Settings 1 Go to Control Panel Network Virtual S...

Page 408: ...ress to the adapter You must specify the following information Fixed IP Address Prefix length Tip Obtain the prefix length information from your network administrator Default Gateway 6 Click Apply DNS A Domain Name System DNS server translates a domain name into an IP address Configuring DNS Settings 1 Go to Control Panel Network File Services Network Virtual Switch The Network Virtual Switch wind...

Page 409: ...rk traffic is only sent between the group members You can use VLANs to increase security and flexibility while also decreasing network latency and load Adding an Interface to a VLAN Important When using both port trunking and a VLAN port trunking must be configured first 1 Go to Control Panel Network File Services Network Virtual Switch The Network Virtual Switch window opens 2 Go to Network Inter...

Page 410: ... redundancy Failover ensures that a network connection remains available even if a port fails Configuring Port Trunking Important Before configuring Port Trunking ensure at least two network interfaces are connected to the same switch 1 Go to Control Panel Network File Services Network Virtual Switch The Network Virtual Switch window opens 2 Go to Network Interfaces 3 Click Port Trunking The Port ...

Page 411: ...NICs Balance xor Transmits network packets using the Hash algorithm which selects the same NIC slave for each destination MAC address 802 3ad dynamic Uses a complex algorithm to aggregate NICs and configure speed and duplex settings 10 Click Apply System Default Gateway The system default gateway serves as the network access point for the NAS By default all external network traffic will pass throu...

Page 412: ...s also set as the failover default gateway 5 Optional Disable the NCSI service Tip The QTS Network Connectivity Status Indicator NCSI periodically performs tests to check the speed and status of NAS network connections 6 Click Apply USB QuickAccess This screen controls the configuration and management of USB QuickAccess services on the NAS USB QuickAccess allows a computer to connect to the NAS us...

Page 413: ...to Network Interfaces 3 Go to the USB Quick Access tab 4 Click The Configure window opens 5 Enter a static IP Address 6 Click Apply Configuring USB QuickAccess Authentication 1 Go to Control Panel Network Virtual Switch The Network Virtual Switch window opens 2 Go to Network Interfaces 3 Go to the USB Quick Access tab 4 Click The Configuration window opens 5 Select an authentication method Authent...

Page 414: ...management of Wi Fi connections accessible from the NAS Important A USB or PCIe Wi Fi device must be installed to access these features For a list of compatible USB Wi Fi dongles visit http www qnap com compatibility then select Search by Devices USB Wi Fi For a list of compatible PCIe Wi Fi cards visit http www qnap com compatibility then select Search by Devices Expansion Card QNAP QTS supports ...

Page 415: ...the list Icon Description The Wi Fi network requires a password Connect to a Wi Fi network without a password The Wi Fi connection cannot access the internet The Wi Fi connection requires an additional login Tip QTS does not support networks that require an additional login The settings panel expands 6 Click Connect 7 Optional Configure connection settings Setting Description Password Enter the pa...

Page 416: ...oad and install Browser Station from App Center to access the captive portal functions Alternatively QNAP recommends installing Qfinder Pro 6 9 2 or later to utilize the captive portal function on a wireless network For details see Connecting to a Captive Portal Enabled Wireless Network Using Qfinder Pro 1 Go to Control Panel Network Virtual Switch The Network Virtual Switch window opens 2 Go to N...

Page 417: ... panel expands 6 Click Connect 7 Optional Configure connection settings For configuration details and wireless icon descriptions see Connecting to a Wireless Network QTS 4 5 x User Guide Network Virtual Switch 416 ...

Page 418: ... Browser Station automatically redirects you to the captive portal landing page 12 Enter the username and password to connect to the wireless network Connecting to a Captive Portal Enabled Wireless Network Using Qfinder Pro Note QNAP recommends installing Qfinder Pro Windows 6 9 2 or later and MacOS Linux 7 3 2 or later to utilize the captive portal function on a wireless network QTS 4 5 x User Gu...

Page 419: ... Qfinder Pro 2 Locate the NAS in the list and click the unconfigured Wi Fi icon located under the Status table header 3 Optional Alternatively select the NAS and go to Settings Wi Fi Settings The Login page opens 4 Enter the username and password 5 Click OK The Wi Fi Connection Settings page opens QTS 4 5 x User Guide Network Virtual Switch 418 ...

Page 420: ...6 Select the wireless network from the list The settings panel expands 7 Click Connect 8 Configure connection settings 9 Click Apply A pop up window opens QTS 4 5 x User Guide Network Virtual Switch 419 ...

Page 421: ...pter in the background 11 Enter the username and password to connect to the wireless network Qfinder Pro displays the wireless connection icon in the Qfinder Pro NAS status panel Adding a Wireless Network 1 Go to Control Panel Network Virtual Switch The Network Virtual Switch window opens 2 Go to Network Interfaces 3 Go to the Wi Fi tab QTS 4 5 x User Guide Network Virtual Switch 420 ...

Page 422: ...WPA2 WPA2 Personal Uses Advanced Security Encryption AES for data encryption This is the suggested security mechanism if the wireless device supports WPA2 WPA WPA2 Enterprise Use this security mechanism if the wireless device supports transition from WPA Enterprise to WPA2 Enterprise The network automatically chooses the encryption method used by the wireless device Password Enter the password pro...

Page 423: ...ital certificate Inner Authentication Select an inner authentication method based on PEAP or EAP TTLS authentication MS CHAPv2 is the default inner authentication method for PEAP The following inner authentication methods are available if the authentication method is set to EAP TTLS PAP CHAP MS CHAP MS CHAPv2 Username Enter the username provided by the network administrator Password Enter the pass...

Page 424: ... SSID of the Wi Fi network is hidden Thunderbolt This screen displays port and connection information related to any Thunderbolt interfaces on the NAS Thunderbolt to Ethernet T2E Thunderbolt to Ethernet functionality allows the Thunderbolt port to act as an Ethernet interface Tip QNAP recommends using Qfinder Pro when configuring Thunderbolt to Ethernet Important Due to Thunderbolt driver issues T...

Page 425: ...y Enabling T2E on macOS 1 Open the Terminal 2 Run the command Command Notes sudosysctlnet inet tcp path_mtu_discovery 0 sudosysctlnet inet tcp tso 0 This command will only temporarily enable T2E Restarting the Mac will delete the connection sudo bash c printf QNAP nnet inet tcp path_mtu_discovery 0 nnet inet tcp tso 0 n QNAP n etc sysctl conf This command will permanently apply these settings Virt...

Page 426: ... is suited for power users who need to simulate an L2 physical switch Important Packet forwarding rates are limited when using this mode Tip To access this page Network Virtual Switch must be operating in Advanced Mode Creating a Virtual Switch in Basic Mode 1 Go to Control Panel Network File Services Network Virtual Switch The Network Virtual Switch window opens 2 Go to Network Virtual Switch 3 C...

Page 427: ...Enabling this setting prevents bridge loops 7 Click Next 8 Configure the virtual switch IP address Address Type Description DHCP Client Assigns a dynamic IP address to the virtual switch Static IP Assigns a static IP address to the virtual switch Tip Examine your network setup for guidance on how to best configure these settings Do not assign IP Addresses Does not assign an IP address to the virtu...

Page 428: ...P server running on the local network Setting Description Start IP Address Specify the starting IP address in a range allocated to DHCP clients End IP Address Specify the ending IP addresses in a range allocated to DHCP clients Subnet Mask Specify the subnet mask used to subdivide your IP address Lease Time Specify the length of time that an IP address is reserved for a DHCP client The IP address ...

Page 429: ...tion and file name of the TFTP server boot file Tip QTS supports both PXE and remote booting of devices 11 Click Next 12 Configure the virtual switch IPv6 address Setting Description Disable Do not assign an IPv6 address IPv6 Auto Configuration Stateful The adapter automatically acquires an IPv6 address and DNS settings from the DHCPv6 enabled server Important This option requires an available DHC...

Page 430: ...ds specifying at least one DNS server to allow URL lookups 15 Click Next 16 Confirm the virtual switch settings 17 Click Apply Creating a Virtual Switch in Software defined Switch Mode Important To avoid bridge loops please ensure any Ethernet cables are connected to the same switch before configuring a Software defined Switch 1 Go to Control Panel Network File Services Network Virtual Switch The ...

Page 431: ...rver IP address and the IP lease information This screen controls the creation and management of DHCP servers DHCP servers can assign IPv4 addresses to clients on the network while RADVD servers assign IPv6 addresses Important Do not create a new DHCP server if one already exists on the network Enabling multiple DHCP servers on the same network can cause IP address conflicts or network access erro...

Page 432: ...e DHCP server for another subnet The adapter keeps the existing IP address and subnet mask The DHCP server uses a different subnet mask and IP address 7 Click Next 8 Configure a static IP address for the adapter Important A static IP address must be configured when creating a DHCP server a Click Yes b Configure IP address settings Setting Description Fixed IP Address Specify a fixed IP address Tip...

Page 433: ...ary DNS Server Assign an IP address for the primary DNS server Secondary DNS server Assign an IP address for the secondary DNS server Important QNAP recommends specifying at least one DNS server to allow URL lookups c Click Next 9 Configure DHCP settings Setting Description Start IP Address Specify the starting IP address in a range allocated to DHCP clients End IP Address Specify the ending IP ad...

Page 434: ...n and file name of the TFTP server boot file Tip QTS supports both PXE and remote booting of devices 10 Click Apply DHCP Clients A DHCP client is a network device using DHCP service to obtain network cofiguration parameters such as an IP address from a DHCP server When a DHCP client sends a broadcast message to locate a DHCP server the DHCP server provides configuration parameters IP address MAC a...

Page 435: ...o connect to a physical adapter in Virtual Switch Basic Mode Advanced Mode RADVD This screen controls the creation and management of Router Advertisement Daemon RADVD servers This service sends messages required for IPv6 stateless auto configuration This service periodically sends router advertisement RA messages to devices on the local network and can also send a router solicitation messages when...

Page 436: ...Default Gateway Specify the IP address of the default gateway for the DHCP server Primary DNS Server Assign an IP address for the primary DNS server Secondary DNS server Assign an IP address for the secondary DNS server Important QNAP recommends specifying at least one DNS server to allow URL lookups c Click Next 8 Select a second adapter for the RADVD service interface 9 Click Next 10 Optional Co...

Page 437: ... Click Apply 11 Configure the RADVD server settings Setting Description Prefix Specify the routing prefix for the adapter Tip Examine your network setup for guidance on how to best configure these settings Prefix Length Specify the prefix length for the adapter Tip Obtain the prefix and the prefix length information from your ISP Lease Time Specify the length of time that an IP address is reserved...

Page 438: ...e Network Virtual Switch window opens 2 Go to Network Route 3 Click Add The Static Route IPv4 window opens 4 Configure the IP address settings Setting Description Destination Specify a static IP address where connections are routed to Netmask Specify the IP address of the destination s netmask Gateway Specify the IP address of the destination s gateway Metric Specify the number of nodes that the r...

Page 439: ...ol Panel Network Virtual Switch The Network Virtual Switch window opens 2 Go to Network DDNS 3 Click Add The DDNS Add window opens 4 Configure the DDNS settings Setting Description Select DDNS server Select the DDNS service provider Username Specify the username for the DDNS service Password Specify the password for the DDNS service Hostname Specify the hostname or domain name for the DDNS service...

Page 440: ...5 Click Apply QTS 4 5 x User Guide Network Virtual Switch 439 ...

Page 441: ...t Enable Service Binding A list of available services and interfaces is displayed 3 Bind services to interfaces Important By default QTS services are available on all network interfaces Services must be bound to at least one interface Tip Click Use Default Value to bind all services a Identify a service b Deselect interfaces not bound to the service 4 Click Apply Proxy Server A proxy server acts a...

Page 442: ...9 LDAP server 389 MySQL database system 3306 NAS web 8080 NAS web HTTPS 443 NetBIOS Samba 137 138 139 445 Network File System NFS 2049 111 dynamic ports QVPN OpenVPN 1194 QVPN PPTP server 1723 QVPN L2TP IPSec server 500 4500 1701 QVPN QBelt server 443 RADIUS authentication 1645 1812 RADIUS accounting 1646 1813 rsync 873 Real time Remote Replication RTRR 8899 Secure Shell SSH SSH File Transfer Prot...

Page 443: ...racters from any of the following groups Letters A to Z a to z Numbers 0 to 9 Multi byte characters Chinese Japanese Korean and Russian Special characters _ 4 Select an authentication method Option Description Standalone server QTS uses the local user account information for authentication AD domain member QTS uses Microsoft Active Directory AD for authentication LDAP domain authentication QTS use...

Page 444: ...his option to register the NAS on the DNS server If the NAS IP address changes the NAS automatically updates the IP address on the DNS server This option is only available if AD authentication is enabled Enable trusted domains Select this option to join users from trusted AD domains This option is only available if AD authentication is enabled Enable Asynchronous I O Select this option to improve ...

Page 445: ...m accessing SMB shared folders Select this option to require users to log in before accessing SMB shared folders Note This setting will be locked to Enabled strict if ABSE is enabled on any shared folder Veto files This option enables you to hide files from users accessing the NAS via SMB Files are hidden if their filename matches a pattern in the veto criteria file Veto criteria Specify filename ...

Page 446: ... to connect to the NAS using an SSH encrypted connection or a SSH client such as PuTTY SSH File Transfer Protocol SFTP is a secure network protocol that works with SSH connections to transfer files and navigate through the QTS filesystem SFTP can be enabled after allowing SSH connections on the NAS Configuring Telnet Connections Important Only administrator accounts can access the NAS through Teln...

Page 447: ...gs or errors to a Network Management Station NMS Configuring SNMP Settings 1 Go to Control Panel Network File Services SNMP 2 Select Enable SNMP Service 3 Configure the SNMP settings Setting User Action Port number Specify the port that the Network Management Station NMS will use to connect to QTS SNMP Trap Level Select the type of alert messages that the NAS will send to the NMS Information QTS s...

Page 448: ...ese Korean and Russian Special characters All except b Optional Select Use Authentication 1 Specify the authentication protocol Tip You can select either HMAC MD5 or HMAC SHA If you are unsure about this setting QNAP recommends selecting HMAC SHA 2 Specify an authentication password that contains 8 to 64 ASCII characters c Optional Select Use Privacy 1 Specify a privacy password that contains 8 to...

Page 449: ...over the NAS Enabling the UPnP Discovery Service 1 Go to Control Panel Network File Services Service Discovery UPnP Discovery Service 2 Select Enable UPnP Discovery Service 3 Click Apply Bonjour Bonjour is a networking technology developed by Apple that enable devices on the same local area network to discover and communicate with each other Enabling Bonjour 1 Go to Control Panel Network File Serv...

Page 450: ...FTP You must specify a value of at least 1 Note The maximum number of allowed connections for a single account must be lower than the maximum number of total allowed FTP connections 4 Click Apply Configuring Advanced FTP Settings 1 Go to Control Panel Network File Services FTP 2 Select Enable FTP Service 3 Go to Advanced 4 Configure the following advanced FTP settings Setting Description Passive F...

Page 451: ...e Specify the number of days files are retained The Daily check time controls when recycled files are checked against the retention time Tip This field supports a maximum of 9999 days The default is 180 days Exclude these file extensions Specify which file extensions are excluded from the Network Recycle Bin Important File types are case insensitive and must be separated by a comma 4 Click Apply D...

Page 452: ...ons click The Edit Properties window appears 4 Select Enable Network Recycle Bin 5 Select Restrict the access to Recycle Bin to administrators only for now 6 Click OK QTS 4 5 x User Guide Network File Services 451 ...

Page 453: ...myQNAPcloud Link allows you to access your device on the myQNAPcloud website or through mobile apps and client utilities without changing your router settings Using shared links you can also simultaneously download and sync files to a remote NAS without needing to first save them to client device For details see Enabling myQNAPcloud Link Access controls Access controls allow you to configure devic...

Page 454: ...his allows you to access your device on the internet using a dedicated address Published Services This allows you to select which services you want to publish on the myQNAPcloud website myQNAPcloud Link myQNAPcloud Link allows you to access your device on the myQNAPcloud website or through mobile apps and client utilities without changing your router settings Using shared links you can also simult...

Page 455: ... the search results list 5 Click Install App Center installs myQNAPcloud Link on your device Overview The Overview screen displays your basic myQNAPcloud settings as well as the device network connectivity and DDNS status Status Icon Description The item is enabled and functioning properly The item is disabled One or more settings need to be configured for the item to function properly There is no...

Page 456: ...rt number d Select an external port setting Auto myQNAPcloud automatically selects an available external port Manual You can specify a new port if the current service port is being used by other services e Select a protocol If you are unsure about this setting select TCP f Click OK 4 In the Forwarded Services table select the services you want to forward 5 Click Apply to Router Tip You can go to O...

Page 457: ...Go to My DDNS 5 Disable My DDNS 6 Enable My DDNS myQNAPcloud DDNS service is restarted and resumed Tip If you still cannot connect to the NAS via myQNAPcloud DDNS the service may be temporarily blocked by your Internet Service Provider ISP Wait at least two hours before attempting to restart the DDNS service Configuring Published Services 1 Open myQNAPcloud 2 Go to Published Services 3 In the Publ...

Page 458: ... services published in the myQNAPcloud website https www myqnapcloud com 5 Click Apply Enabling myQNAPcloud Link 1 Open myQNAPcloud 2 Go to myQNAPcloud Link 3 Enable myQNAPcloud Link Tip If there are issues with the connection click Reconnect Configuring Device Access Controls 1 Open myQNAPcloud 2 Go to Access Control 3 Select an access control option Option Description User Action Public All user...

Page 459: ...online and confirms the identity of your site to employees business partners and other users You can purchase certificates on the myQNAPcloud website a Under myQNAPcloud SSL Certificate click Download and install The Download Install SSL Certificate window appears b Select a license from the list A notification appears if you have not yet purchased a myQNAPcloud certificate Let s Encrypt certifica...

Page 460: ...4 Click Confirm myQNAPcloud applies the certificate and displays the details Tip To delete the certificate from the device click Release and then Confirm QTS 4 5 x User Guide myQNAPcloud 459 ...

Page 461: ...ou to browse available apps in various categories You can go to the My Apps section to view all your installed apps App Center displays a badge count to indicate the number of available updates Toolbar Left side No Element Possible User Actions 1 View mode Click the icon to switch between two view modes Click and select a view mode 2 App sorting Click and select an app sorting method QTS 4 5 x Use...

Page 462: ... 2 Refresh Reload the data in App Center to view the current status of your apps 3 Manual installation Manually install an app by uploading an installation package For details see Installing an App Manually 4 Settings Configure various App Center settings For details see App Center Settings 5 More View the Quick Start or the Help document for more information about App Center Main Area The main ar...

Page 463: ...ck the app icon App Center displays the app information in a new window 4 Perform one of the following actions View the app description View the app changelog Go to the QNAP forum Download the app installation package Subscribe to an App License 1 Open App Center 2 Go to the app 3 Click Subscribe License The Software Store window opens in a separate browser tab QTS 4 5 x User Guide App Center 462 ...

Page 464: ...e installation location Read the message carefully before installing the app 1 Open App Center 2 Locate an app 3 Optional Click the app icon to view the app information 4 Click Install The app is installed Installing an App Manually Warning QNAP recommends only installing apps from the App Center or from the QNAP website QNAP shall not be held liable for any damages data loss or security vulnerabi...

Page 465: ...risks and want to install this application c Click Install Tip For more information on this setting see Enabling Installation of Apps without Digital Signatures App Center installs the application Updating an App When updates are available for an installed app App Center moves the app to the Update or Required Update section based on the importance of updates You must perform required updates to e...

Page 466: ...r an app is disabled its action button displays Start Migrating an App You can migrate an installed app to another volume to better allocate system resources 1 Open App Center 2 Locate an app 3 Click 4 Select Migrate to The App Migration window appears 5 Select the destination volume 6 Click Migrate A confirmation message appears 7 Click OK Granting or Denying User Access to an App QTS administrat...

Page 467: ...pp also deletes the related user data 1 Open App Center 2 Locate an app 3 Click 4 Select Remove A confirmation message appears 5 Click OK App Center Settings Adding an App Repository You can add an app repository to enrich the content in App Center This allows you to download and install apps from third party sources 1 Open App Center 2 Click on the toolbar 3 Go to App Repository 4 Click Add The A...

Page 468: ...to ensure their functionality compatibility and data security You can select how often App Center should check for required updates 5 Click Apply Digital Signatures QNAP uses digital signatures to validate apps created by QNAP or QNAP trusted publishers The use of digital signatures prevent the unauthorized tampering of apps that may lead to security risks A digital signature is considered valid i...

Page 469: ...immediately terminate app installation and request you to remove the app 1 Open App Center 2 Click on the toolbar The Settings window appears 3 Go to General 4 Select Allow installation and execution of applications without a digital signature Important App Center does not allow the installation of apps with tampered digital signatures even when this setting is enabled 5 Click Apply QTS 4 5 x User...

Page 470: ...ted number of devices at a time User based Allows a limited number of authorized users to access a web based service such as Qmiix License Plans License Plans Description Subscription Authorizes users to use a software product with a recurring monthly or annual fee Perpetual Authorizes users to use a software product indefinitely One time Authorizes users to use a software product within a predefi...

Page 471: ...following actions Purchase or upgrade licenses Manage your account information View purchased subscriptions Cancel your subscriptions Request a refund for your orders License Center License Center allows you to monitor and manage the licenses of your applications running on your local device Through License Center you can perform the following actions Activate and deactivate licenses either online...

Page 472: ...cify your payment information including your card details billing address and contact information PayPal Use your existing PayPal account or create a new one 11 Click Pay Now The payment confirmation window appears The purchase is completed You can now view the details of the purchased license License Activation You need to activate purchased licenses to access features provided by the license You...

Page 473: ...t key is normally printed on the product package If you are using NAS devices running QTS version 4 3 4 or older use PAKs to activate licenses through License Center If you are using NAS devices running QTS version 4 3 4 or later you can transfer PAKs purchased from the Old QNAP License Store to NAS devices For details see Activating a License Using a PAK Offline Use this method when the NAS is no...

Page 474: ... the list of active licenses Activating a License Using a Product or License Key Before activating your license ensure that your device is connected to the internet Important To activate a license using a product key you need to sign in with your QNAP ID 1 Open License Center 2 Go to My Licenses 3 Click Add 4 The License Activation window appears 5 Click manually activate a license 6 Select Use a ...

Page 475: ...ey for 6 In the table below select Activation and Installation and then select Activate on QNAP Device The Activate License window appears 7 Select Activate using the license key 8 Click Next License Manager generates the license key Tip Click Renew License Key to generate a new key This renews your license key and protects you from any unauthorized access to your existing license key 9 Click Your...

Page 476: ...d The License Activation window appears 4 Click manually activate a license 5 Select Offline Activation 6 Click Next 7 Read the instructions and then click Download License Center downloads the device identity file DIF file to your computer 8 Read and agree to the terms of service 9 Click Next 10 Read the instructions and then click Go to License Manager Your web browser opens the QNAP License Man...

Page 477: ...censes using the following methods Activation Method Description Using QNAP ID Licenses purchased through Software Store are stored in your QNAP ID account and can be accessed through both License Center and the QNAP License Manager website To deactivate this type of license see Deactivating a License Using QNAP ID Offline Use this method when the NAS is not connected to the internet For details s...

Page 478: ... e Click Activation and Installation f Click The Deactivate License window appears You need to specify your credentials on the device to proceed g Read and acknowledge the warning h Click Deactivate License Center deactivates the license A confirmation message appears i Click Close License Center removes the license from the list of active licenses Deactivating a License Offline 1 Open License Cen...

Page 479: ...ction does not permanently delete the license from License Center License Extension License Center will notify you 30 days before any of your subscription based licenses expire You can extend your QNAP or QNAP affiliated licenses using the following methods Activation Method Description Using QNAP ID Licenses purchased through License Center or Software Store are stored in your QNAP ID account and...

Page 480: ...licenses will be automatically renewed in License Manager You cannot manually extend a subscription based license 1 Open License Center 2 Go to My Licenses 3 Identify the license you want to extend and then click Tip If a license is expiring in 30 days or less its status is Expires soon The License Extension window appears 4 Select an unused license Warning License Center will use this license to ...

Page 481: ...ctivation details appear 15 Click Extend on QTS The Extend License window appears 16 Select Use an unused license and then click Next The list of unused licenses appears 17 Select an unused license Warning License Center will use this license to extend your expiring license This process is irreversible Once this license is used for extension you cannot use it for anything else 18 Click Next 19 Cli...

Page 482: ...ine 6 Click Next 7 Read the instructions and then click Download A notification message appears 8 Click Download License Center downloads the device identity file DIF file to your computer 9 Read and agree to the terms of service 10 Click Next 11 Read the instructions and then click Go to License Manager Your web browser opens the QNAP License Manager website 12 Sign in with your QNAP ID 13 Go to ...

Page 483: ...ation is already installed on your device You are signed in to myQNAPcloud Users can upgrade their existing basic licenses to premium licenses to gain access to advanced features 1 Open your web browser 2 Go to https software qnap com 3 Click your account name and select MY ACCOUNT 4 Click Upgrade Plans A list of upgradable subscriptions is displayed 5 From the list of subscriptions find the licen...

Page 484: ... Open your web browser b Go to https license qnap com c Sign in with your QNAP ID d Locate the license from the license list e Click The Activate License window appears f Select Activate using myQNAPcloud Link Requires installation of myQNAPcloud Link g Click Next h Specify your credentials on the device i Click Allow A confirmation message appears j Click Close The upgraded license is activated V...

Page 485: ...e file or upload the device identity file Click on a license then click Usage Record to view the actions taken of the selected license List by Product This mode shows your purchased products and their available licenses and available seats Click on a product to view the details of your licenses You can also activate licenses deactivate licenses download the license file or upload the device identi...

Page 486: ...irmation message appears 5 Optional Click QNAP License Manager to review the license details 6 Click Close Deleting a License Before deleting a license ensure that you have deactivated this license 1 Open License Center 2 Go to My Licenses 3 Identify the license you want to delete and then click A confirmation message appears 4 Click Yes License Center deletes the license Tip If the license has no...

Page 487: ...t on the NAS You can index files transcode videos and generate thumbnails for multimedia content HybridDesk Station HD Station HybridDesk Station HD Station allows you to connect to an HDMI display and directly access multimedia content and use other applications on your NAS You can use your NAS as a home theater multimedia player or desktop substitute After installing HD Station and connecting th...

Page 488: ...ations that you do not want to install c Click Apply Manual installation a Under Install Manually click Browse b Select the HD Station QKPG c Click Install QTS installs HD Station and the selected applications Note Multimedia Services must be enabled to play multimedia content in HD Station Go to Main Menu Applications Multimedia Console to enable Multimedia Services HD Player Photo Station Music ...

Page 489: ...ated applications a Click Remove A dialog box appears b Click OK Edit HD Station settings a Click Settings The Settings window appears b Modify any of the following settings Output resolution Change the resolution of HD Station Overscan Reduce the visible area of a video displayed in HD Station Enable Remote Desktop View the NAS HDMI output using your web browser Note Enabling Remote Desktop may a...

Page 490: ...contents displayed in DLNA Media Server are based on user account permissions and Multimedia Console settings Important You must enable Multimedia Services before using DLNA Media Server Go to Control Panel Applications Multimedia Console Overview to enable Multimedia Services The first time you enable DLNA Media Server QTS automatically installs the Media Streaming Add on if it is not already ins...

Page 491: ...ings Note Media Streaming Add on must be installed to configure advanced settings For details see Media Streaming Add on Media Streaming Add on Media Streaming Add on allows you to stream media from your NAS to different DLNA Chromecast and HDMI connected devices simultaneously using the following QTS multimedia applications File Station Photo Station Music Station Video Station Go to App Center t...

Page 492: ... will see when connecting to the NAS Default user account Select the user account that media devices receive content from To connect using a different user account you must specify the account s username and password in the connection settings of the media receiver Network interface Select the network interface Port Specify the port number Menu language Select the language displayed for menu items...

Page 493: ...umbnail for photo albums Music title display style Select the type of information that is displayed for music files Video title display style Select whether video titles display the file name of the video or the embedded information 4 Click Apply All Configuring Media Receivers 1 Open Media Streaming Add on Media Streaming Add on opens in a new tab Note Media Streaming Add on logs you in based on ...

Page 494: ... and thumbnail generation status for multimedia files as well as the total number of photos videos and music files on your NAS Important To use third party applications and Multimedia Console features like indexing and thumbnail generation Multimedia Services must be enabled Tip You can enable or disable Multimedia Services in the upper right of the Overview screen Content Management The Content M...

Page 495: ...e Selected Folder Paths list updates 6 Click Apply Tip Click Excluded System Sources on the Content Management screen to view system folder paths that are excluded from Multimedia Services Indexing Multimedia Console improves content management browsing and playback when accessing files in various multimedia apps by scanning and indexing multimedia files on your NAS QTS 4 5 x User Guide Multimedia...

Page 496: ...er encoding scheme that Multimedia Console uses to index text and data in your multimedia files The default encoding scheme is Unicode 5 Click Apply Tip Click Re index to rebuild the multimedia content database and revert dependent databases to their default settings Thumbnail Generation Multimedia Console generates thumbnails for multimedia files to improve browsing Note Thumbnail generation is e...

Page 497: ...guring Status 1 Open Multimedia Console 2 Go to Thumbnail Generation Status 3 Perform any of the following tasks Task Steps Pause thumbnail generation a Next to Progress click Pause The Pause window opens b Select Pause c Click OK Tip Click Resume when thumbnail generation is paused to resume thumbnail generation QTS 4 5 x User Guide Multimedia 496 ...

Page 498: ...to Schedule select one of the following options Option Description Generate in real time Multimedia Console generates thumbnails for new files as soon as they are detected Generate using schedule Multimedia Console generates thumbnails according to a specified schedule Note When selected you must specify a thumbnail generation schedule Generate manually Multimedia Console generates thumbnails only...

Page 499: ...g in slower network environments You can create and manage transcoding tasks and configure settings from the Transcoding screen in Multmedia Console Overview You can manage Background Transcoding and On the Fly Transcoding tasks from the Overview tab on the Transcoding screen Note Transcoding is only available for certain NAS models Go to https www qnap com en compatibility to view specifications ...

Page 500: ...xPack to increase transcoding speed and reduce system resource consumption You can check whether your NAS supports GPU acclerated transcoding on the Transcoding Settings screen For details see Configuring Transcoding Resources Background Transcoding The Background Transcoding tab displays the overall background transcoding status as well as additional information about specific background transcod...

Page 501: ...asks View incomplete tasks Above the background transcoding task table select Incomplete from the drop down list Multimedia Console displays incomplete background transcoding tasks Remove incomplete tasks 1 Click Remove All Incomplete Tasks A dialog box appears 2 Click OK Remove completed tasks 1 Click Remove All Completed Tasks A dialog box appears 2 Click OK Task Table Configuration Incomplete T...

Page 502: ...he list Settings You can manage Background Transcoding and On the Fly Transcoding settings from the Settings tab on the Transcoding screen Configuring Transcoding Resources 1 Open Multimedia Console QTS 4 5 x User Guide Multimedia 501 ...

Page 503: ...a Console 2 Go to Transcoding Settings Background Transcoding 3 Configure any of the following settings Setting Description Transcode manually added videos first Videos in File Station Video Station and Photo Station that are manually added will be transcoded first Embed subtitles when transcoding Multimedia Console automatically embeds subtitles to videos when transcoding them 4 Click Apply Confi...

Page 504: ...scoding folders only when you click Scan Now Add a background transcoding folder a Click Add The Add Background Transcoding Folders window appears b Select a folder c Specify the output format d Click Apply Remove a background transcoding folder a Select a background transcoding folder b Click Delete Configure transcoding output format a Locate a background transcoding folder on the list b Select ...

Page 505: ...d The App Center and app installation windows open c Click Enable an app or service a Locate an app or service with the status Disabled under the app or service name b Click Disabled c The app or service opens in a new window d Enable the app or service Disable an app or service a Locate an app or service with the status Enabled under the app or service name b Click Enabled c The app or service op...

Page 506: ...ermission type Permission Type Description All Users All users can access the app Local Administrator Group Only Only users in the local administrator group can access the app Custom Specified users and user groups can access the app A dialog box appears 6 Click OK 7 Perform any of the following actions Permission Type User Action All Users Click Close Local Administrator Group Only Click Close QT...

Page 507: ... list by users or groups Tip Use the Search field to quickly find users or groups d Select a user or group e Click Add The user or group is added to the Selected Users Groups list Tip Select a user or group and click Delete to remove the user or group from the list Click Delete All to remove all users or groups from the list f Click Save g Click Close QTS 4 5 x User Guide Multimedia 506 ...

Page 508: ... view data from all sender devices or view each device information separately You can also specify a time period for the displayed statistics Widget Description Logs Over Time This widget displays a line chart to visualize the number of log entries over time Tip Click to specify the event types that you want to include in the line chart Hover the mouse pointer over the line chart to see the number...

Page 509: ... information of their user sessions Connection Types This widget displays a pie chart to visualize the numbers of user sessions for each communication protocol Logged in This widget displays a pie chart to visualize the numbers of successful logins using each IP address or user account Failed to log in This widget displays a pie chart to visualize the numbers of failed login attempts using each IP...

Page 510: ...elect a display style 1 Click 2 Select a display style Tip You can also click Add Style to create a display style For details see Configuring Display Settings Export logs 1 Click The Export Logs drop down menu appears 2 Click Export 3 Select an export file format Note QuLog Center supports CSV and HTML log file formats 4 Select the maximum number of log entries per file 5 Optional Compress the exp...

Page 511: ...d specify a tab name This allows you to create a custom tab using the keywords and criteria that you have specified For details see Creating a Custom Filter Tab for System Event Log Select display items 1 Click 2 Select the items to display Create an event notification rule You can quickly create an event notification rule using a log entry This allows you to receive notifications for events simil...

Page 512: ...tries drop down menu appears 2 Click Invert selection Copy one or more log entries 1 Select one or more log entries 2 Click The content of the selected log entries is copied to the clipboard and can be pasted elsewhere Delete one or more log entries 1 Select one or more log entries 2 Click A confirmation message appears 3 Click Yes Local System Access Logs You can view and manage system access log...

Page 513: ...ou can also click Add Style to create a display style For details see Configuring Display Settings Export logs 1 Click The Export Logs drop down menu appears 2 Click Export 3 Select an export file format Note QuLog Center supports CSV and HTML log file formats 4 Select the maximum number of log entries per file 5 Compress the export file and specify a password 6 Specify the destination shared fold...

Page 514: ... criteria that you have specified For details see Creating a Custom Filter Tab for Local System Access Log Select display items 1 Click 2 Select the items to display Select all log entries 1 Select one log entry 2 Click Select multiple entries The Select multiple entries drop down menu appears 3 Click Select all All log entries are selected Deselect all log entries 1 Select one log entry 2 Click S...

Page 515: ...e user 3 Select Disconnect A confirmation message appears 4 Click Yes Block a user 1 Locate a user from the list 2 Right click the user 3 Select Add to block list 4 Select a block period option Remove the connection and block the user 1 Locate a user from the list 2 Right click the user 3 Select Disconnect and add to a block list A confirmation message appears 4 Select a block period option Select...

Page 516: ...appears b Select a severity level option Application a Click The application drop down menu appears b Select an application The Category option appears Note The Category option does not appear if you select any applications or do not specify the application c Specify the application Category Date a Click The date drop down menu appears b Select a date option Content a Click The content condition o...

Page 517: ...tab is created The custom filter tab is displayed next to the Main tab Creating a Custom Filter Tab for Local System Access Log 1 Open QuLog Center 2 Go to Local Device System Access Log 3 Go to the search bar 4 Click The Advanced Search window appears 5 Specify the following filter fields Fields Steps Severity Level a Click The severity level drop down menu appears b Select a severity level optio...

Page 518: ...l search filters Respecify search filters as many times as required 7 Click Search The list of filtered results is displayed 8 Click Add as Customized Tab The Add as Customized Tab window appears 9 Enter a tab name 10 Click Apply The custom filter tab is created The custom filter tab is displayed next to the Main tab Log Settings Configuring Event Log Settings You can specify the database size and...

Page 519: ...ntion time drop down menu appears b Select the log retention time Archive overflow log entries to a standby log destination a Click Archive and move log entries to the specified location after reaching the database limit The destination folder option is activated b Click Browse The Select a shared folder window appears c Select a shared folder d Click OK The shared folder is selected as the standb...

Page 520: ...sage appears b Click Yes Warning You cannot restore deleted logs 5 Select the connection types Tip You can select multiple connection types 6 Click Apply Configuring Display Settings You can customize your log display style to enhance readability or to highlight certain entries 1 Open QuLog Center 2 Open Display Settings through one of the following methods Accessing Display Setting Method Steps S...

Page 521: ...ect a keyword e Select one or more formatting effects Tip You can instantly preview the results of the selected formatting effects f Click Apply Edit a rule a Select a display style b Select a rule from the list c Click Edit The Style Rule window appears d Select a field e Specify the condition f Select one or more formatting effects Tip You can instantly preview the results of selected formatting...

Page 522: ...Sender The Log Sender allows you to send system event logs and system access logs on the local device to a remote QuLog Center Adding a Destination IP Address 1 Open QuLog Center 2 Select one of the following options Options Steps Send to QuLog Center a Go to QuLog Service Log Sender Send to QuLog Center b Enable Send logs to remote QuLog Center System event logs and access logs from the local dev...

Page 523: ...r 2 Go to Log Sender 3 Select Send to QuLog Center or Send to Sylog Server 4 Select a destination IP address 5 Click The Edit Destination window appears 6 Edit the IP address information For details see Adding a Destination IP Address 7 Click Apply Removing a Destination IP Address 1 Open QuLog Center 2 Go to QuLog Service Log Sender 3 Select Send to QuLog Center or Send to Sylog Server 4 Select o...

Page 524: ...le Transport Layer Security TLS 6 Select System Event Log or System Access Log 7 Specify the following settings Settings Steps Destination a Click The log destination option drop down menu appears b Select a log destination Important You cannot select a volume that is encrypted or has less than 10 of free volume space Maximum number of entries a Click The maximum number of entries option drop down...

Page 525: ...gs A confirmation window appears Warning You cannot restore deleted logs b Click Yes 8 Click Apply Log Filter Configurations Configuring a Log Filter Criterion You can specify log filter criteria to choose the types of log entries that will be received by Log Receiver 1 Open QuLog Center 2 Go to QuLog Service Log Receiver Filter Criteria 3 Select System Event Log or System Access Log 4 Click Add F...

Page 526: ...t to clear all filter criteria settings 6 Click The Filter Criteria window appears 7 Edit the log filter fields For details see Configuring a Log Filter Criterion 8 Click Apply All changes are applied Deleting a Log Filter Criterion 1 Open QuLog Center 2 Go to QuLog Service QuLog Server Filter Criteria 3 Select System Event Log or System Access Log 4 Select a filter criteria 5 Click A confirmation...

Page 527: ...anaging System Event Logs on the Log Reciever You can view and manage system event logs received by the Log Reciever in QuLog Service All Devices System Event Log You can also view system event logs from individual sender devices Important You must configure the log destination of the log receiver to enable this feature For details see Configuring Log Receiver General Settings On the System Event ...

Page 528: ...Rule Create an event flag rule You can quickly create an event flag rule using a log entry This allows you to set event indicators for malware detection 1 Locate a log entry 2 Click 3 Select Create event flag rule The Create Event Flag Rule window appears 4 Click Create The log flag rule is created Export logs 1 Click The Export Logs drop down menu appears 2 Click Export 3 Select an export file fo...

Page 529: ...riteria that you have specified For details see Creating a Custom Filter Tab for System Event Log on the Sender Device Select display items 1 Click 2 Select the items to display Select all log entries 1 Click Select multiple entries The select multiple entries drop down menu appears 2 Click Select all Deselect all log entries 1 Click Select multiple entries The select multiple entries drop down me...

Page 530: ... 2 Select one of the following grouping modes No grouping this mode displays and lists all log entries By date this mode groups log entries by date By user this mode groups log entries by user By source IP this mode groups log entries by source IP By Host Name this mode groups log entries by host name Select a display style 1 Click 2 Select a display style Tip You can also click and select Create ...

Page 531: ...that you have specified For details see Creating a Custom Filter Tab for System Access Log on a Sender Device Select display items 1 Click 2 Select the items to display Select all log entries 1 Click Select multiple entries The select multiple entries drop down menu appears 2 Click Select all Deselect all log entries 1 Click Select multiple entries The select multiple entries drop down menu appear...

Page 532: ...are listed You can configure the destination IP addresses of sender devices For details see Configuring a Destination IP Address Creating a Custom Filter Tab for System Event Log on a Sender Device 1 Open QuLog Center 2 Go to QuLog Service Sender Devices 3 Click on a sender device 4 Go to System Event Log 5 Go to the search bar 6 Click 7 Specify the following filter fields Fields Steps Severity Le...

Page 533: ...e content keywords User a Click The user condition option appears b Select a condition c Specify the keywords Source IP a Click The source IP address condition option appears b Select a condition c Specify the source IP address 8 Optional Click Reset to clear all search filters Respecify search filters as many times as required 9 Click Search The list of filtered results is displayed 10 Click Add ...

Page 534: ...esources a Click The content condition option appears b Select a condition c Specify the keywords Date a Click The date drop down menu appears b Select a date option Connnection type a Click The connection type option appears b Select a connection type User a Click The user condition option appears b Select a condition c Specify the keywords Action a Click The action drop down menu appears b Selec...

Page 535: ...nter 2 Go to QuLog Service Sender Devices 3 Select a device 4 Click Event Indicators 5 Click The event period drop down menu appears 6 Select the event period Events that meet the specified criteria are listed in the Event Flag Rules table below Note You can remove event flag rules from the list For details see Removing Event Indicators Notification Settings You can configure notification rules in...

Page 536: ...riteria b Click Apply The notification rule is created Edit a notification rule Click Enable or disable a notificaiton rule Click toggle Delete a notification rule a Click A confirmation message window appears b Click Yes The notification rule is deleted View notification history Click View notification history Notification Center opens and displays the QuLog Center notification history page Addin...

Page 537: ...nter 2 Go to QuLog Service Notification Settings 3 Select a filter criteria 4 Optional Click Reset to clear all filter criteria settings 5 Click The Filter Criteria window appears 6 Edit the log filter criteria For details see Adding a Log Filter 7 Click Apply All changes are applied Removing a Log Filter 1 Open QuLog Center 2 Go to QuLog Service Notification Settings 3 Select a filter criteria 4 ...

Page 538: ...The filter criteria is removed QTS 4 5 x User Guide QuLog Center 537 ...

Page 539: ...specific period of time It also displays the number of notification rules service accounts and paired devices you configured Notification Queue and History Queue The Queue screen displays the messages that Notification Center is going to send The required transmission time depends on the current status of your NAS You can remove a message from the queue before it is sent Messages removed from the ...

Page 540: ...tion period Specify the maximum number of days Notification Center retains notification records before deleting them Notification record storage Select whether or not you want to keep notification records in a specified local folder 5 Click Confirm Notification Center saves your settings Service Account and Device Pairing Service Account and Device Pairing allows you to configure the simple mail t...

Page 541: ...email address 3 Click Send Edit the configurations of an existing email server 1 Click The Edit SMTP Service Account window appears 2 Edit the settings 3 Click Confirm Remove an email server 1 Click A confirmation message appears 2 Click Confirm Configuring an Email Notification Server 1 Go to Service Account and Device Pairing E mail 2 Click Add SMTP Service The Add SMTP Service window appears 3 ...

Page 542: ...unt password Custom a Specify the domain name or the IP address of your SMTP service such as smtp gmail com b Specify the port number for the SMTP server If you specified an SMTP port when you configured the port forwarding settings use this port number c Specify the email address that will act as the sender for QTS notifications d Specify a username that contains a maximum of 128 ASCII characters...

Page 543: ...web browsers Google Chrome Internet Explorer Firefox or Safari 1 Go to Service Account and Device Pairing Push Service 2 Under Browser click Pair Notification Center pairs with your current browser The browser appears in the list of paired devices 3 Change your browser name a Beside your browser name click b Specify a browser name The field accepts a maximum of 127 ASCII characters c Press ENTER N...

Page 544: ...he Edit SMSC Service Account window appears 2 Edit the settings 3 Click Confirm Remove an SMS server 1 Click A confirmation message appears 2 Click Confirm Configuring an SMS Notification Server 1 Go to Service Account and Device Pairing SMS 2 Click Add SMSC Service The Add SMSC Service window appears 3 Select a service provider 4 Specify an alias 5 Specify the following information QTS 4 5 x User...

Page 545: ...d Text Specify the text content of the SMS message This parameter is required Important You will not be able to receive SMS messages if the template text does not match the format used by your SMS service provider The name of the service provider The name can contain a maximum of 32 ASCII characters A password The password can contain a maximum of 32 ASCII characters Tip To configure multiple SMS ...

Page 546: ...ive Skype account Skype is installed on your device 1 Go to Service Account and Device Pairing Instant Messaging 2 Click Add IM Account The Notification IM Wizard appears 3 Select Skype The Add Bot to Contacts window appears 4 Log in to the Skype account you want to pair Skype adds QNAP Bot as a contact 5 Close the Add Bot to Contacts window 6 Click Next A verification code appears 7 On Skype ente...

Page 547: ... Select Facebook Messenger The Add Bot to Contacts window appears 4 Log in to the Facebook Messenger account you want to pair Facebook Messenger adds QNAP Bot as a contact 5 Click Get Started A verification code appears on the Notification IM Wizard 6 On Facebook Messenger enter the verification code Notification Center verifies and pairs with the Facebook Messenger account 7 Click Finish Notifica...

Page 548: ...tic pairing a From the device list click the NAS you want to pair A confirmation message appears b Click Confirm Manual pairing a Identify your NAS from the device list and then click The device settings screen appears b Select Push notifications c Click Save A confirmation message appears d Click Confirm Notification Center pairs with the mobile device 3 In Notification Center go to Service Accou...

Page 549: ...les and select applications and features that you want to receive event notifications from You can also specify the message type keywords and time range to further define notification types or narrow the scope Notification Center supports sending event notifications in multiple languages and provides four delivery methods to meet your different needs including emails SMS instant messaging and push...

Page 550: ...a rule name 4 Select the events you want recipients to be notified of Tip To select all events select Select all To display only the events for a specific application or service select the item from the Displayed Items drop down menu 5 Click Next 6 Select a security level Security Level Description Information Information messages inform users of changes in the NAS settings or its applications War...

Page 551: ...are in English or in any of the languages specified on the Event Notifications screen 8 Specify a time range when you want to receive notifications 9 Click Next 10 Select a delivery method 11 Configure the sender information Method User Action Email a Select an SMTP server Tip To add an SMTP server see Configuring an Email Notification Server b Optional Specify a custom subject line This text repl...

Page 552: ...lick Add and then specify their cell phone number To delete a recipient click Instant Messaging Select one or more recipients Tip To add instant messaging notification recipients see the following topics Pairing Notification Center with Skype Pairing Notification Center with Facebook Messenger Push Service Select one or more recipients Tip To add push notification recipients see the following topi...

Page 553: ...le Click Preview the rule settings 1 Click The Alert Notifications window appears 2 Review the settings and then click Close Edit the rule 1 Click The Edit Rule for Alert Notifications window appears 2 Edit the settings 3 Click Confirm Unpair from and remove the device or browser 1 Click A confirmation message appears 2 Click Confirm Creating an Alert Notification Rule Before creating a notificati...

Page 554: ...lter Description All messages Notification Center sends all notifications that are classified under the types you selected Includes Notification Center sends only the notifications that are classified under the types you selected and includes the keywords you specify To add keyword filters click and then specify one or more keywords Excludes Notification Center sends only the notifications that ar...

Page 555: ...tion Center automatically assigns Qbot 10 Configure the recipient information Method User Action Email a Click Select NAS User The Select NAS User window appears b Select one or more NAS users c Click Finish The Select NAS User window closes Tip To add a recipient click Add and then specify their email address To delete a recipient click SMS a Click Select NAS User The Select NAS User window appea...

Page 556: ... the following topics Pairing Notification Center with a Mobile Device Pairing Notification Center with a Web Browser 11 Optional Click to send a test message 12 Optional Click Add Pair to create a new pair 13 Click Next 14 Verify the rule settings 15 Click Finish Notification Center displays the new rule on the Alert Notifications screen Settings The Settings screen allows you to enable or disabl...

Page 557: ...QNAP window appears 3 Select Send Notification data to QNAP 4 Click Apply Disabling Send Notification Center Data to QNAP Important QNAP does not collect your personal data or information 1 Open Notification Center 2 Click The Send Notification data to QNAP window appears 3 Deselect Send Notification data to QNAP 4 Click Apply QTS 4 5 x User Guide Notification Center 556 ...

Page 558: ...S feature or application Users only receive notifications related to the selected features through their selected delivery methods System Logs The System Logs screen displays all system events on the NAS On this screen you can sort and filter the logs or create notification rules based on existing logs No Task User Action 1 Filter system logs Select a security level QTS 4 5 x User Guide Notificati...

Page 559: ...ry 3 Click Search Lists all log entries that meet the specified conditions 3 Create a notification rule 1 Click Settings 2 Select one of the following options Create event notification rule Create alert notification rule The Create notification rule window appears 3 Select one of the following options Add as a new rule Add to an existing rule 4 Click Confirm Tip To add or edit notification rules s...

Page 560: ...e Remover allows you to perform instant and scheduled scans on your QNAP device and prevents malicious software from putting your data at risk Important QNAP strongly recommends running routine scans to prevent malware infections and protect the system from advanced risks threats and vulnerabilities Overview This screen displays information and controls connected to Malware Remover Running a Malwa...

Page 561: ...gs Setting Description Daily The scheduled scan runs daily at the specified time Weekly The schedules scan runs once a week on the specified day and time Monthly The scheduled scan runs once a month on the specified date and time 4 Click Apply Settings This screen contains the Malware Remover configuration options Configuring Malware Remover 1 Open Malware Remover 2 Click The Settings window opens...

Page 562: ...instant scans once Malware Remover updates the malware definitions Note Malware Remover automatically updates malware signatures and security patches to have the most up to date security content Send Malware Remover scan results to QNAP Enable this option to submit the scan results for malware analysis QNAP collects the following data NAS model NAS IP address The IP address is immediately deleted ...

Page 563: ...als Help Center Find how to use a QNAP NAS QNAP Helpdesk Knowledge Base Search the QNAP knowledge base for answers from the support team for different issues Compatibility List Find drives and devices that are compatible with QNAP NAS My Tickets View your submitted tickets status Configuring Settings 1 Open Helpdesk 2 Go to Overview 3 Click The Settings window appears 4 Specify the message retenti...

Page 564: ...les Note You can upload up to 8 attachments including system logs Each file must be less than 5 MB 6 Specify the following information Field User Action Your Email Address Specify your email address Phone number Specify your phone number Customer type Select a customer type Company name Specify your company name Note This field only appears when Business User is selected in Customer type Your time...

Page 565: ...enables Remote Support for the first time 8 Click Confirm Helpdesk creates a private key and temporary account Extending Remote Support Extending Remote Support allows the users to extend the remote session by a week in case users want to have the remote session at a specific time QNAP will also notify the user to extend the session if the issue is unsolved 1 Open Helpdesk 2 Go to Remote Support 3...

Page 566: ...stem hard drives and RAM Downloading Logs 1 Open Helpdesk 2 Go to Diagnostic Tool Download Logs 3 Click Download Helpdesk generates a ZIP file 4 Download the ZIP file 5 Optional Send the file to QNAP through Help Request for further investigation Performing an HDD Standby Test 1 Open Helpdesk 2 Go to Diagnostic Tool HDD Standby Test 3 Select an enclosure to analyze 4 Click Start Helpdesk performs ...

Page 567: ...rvices Telnet SSH 3 Select Allow SSH connection Only administrators can login remotely 4 Optional Change the port number 5 Click Apply Enabling SSH on the NAS Using Qfinder Pro 1 Open Qfinder Pro and then locate the NAS you want to access 2 Click Settings 3 Select Connect via SSH The Connect via SSH screen appears 4 Log in to the NAS as the admin account Accessing Console Management Before you can...

Page 568: ... required For details see the following topics Accessing Console Management For Windows Accessing Console Management for Mac 1 Log in as the admin account a Type the username b Press ENTER c Type the password Note For security purposes the password does not show Tip Do not copy and paste the password to the program d Press ENTER The Console Management Main menu screen appears Managing Existing App...

Page 569: ... Press ENTER Console Management displays a list of all disabled applications on the operating system Return a Type r b Press ENTER Console Management returns to the Main menu A list of applications appear 3 Type the alphanumeric character corresponding with the application you want to perform an action on and then press ENTER Five options appear 4 Type the alphanumeric character corresponding with...

Page 570: ...action has succeeded or not Activating or Deactivating a License 1 Log in to Console Management and then type 4 and press ENTER Two options appear 2 Type the alphanumeric character corresponding with the action you want to perform and then press ENTER Alphanum eric Character Option User Action 1 Activate a License a Type 1 b Press ENTER c Enter a license activation key d Press ENTER 2 Deactivate a...

Page 571: ...o the date 2 date in descending order default a Type 2 b Press ENTER Console Management displays all system logs in descending order according to the date 3 user in ascending order a Type 3 b Press ENTER Console Management displays all system logs in ascending order according to the username 4 user in descending order a Type 4 b Press ENTER Console Management displays all system logs in descending...

Page 572: ...ll system logs in ascending order according to the category 10 category in descending order a Type 10 b Press ENTER Console Management displays all system logs in descending order according to the category The filter screen appears 3 Optional Type a filter and then press ENTER Note Ensure all filter conditions follow the relevant on screen format For example filtering by an application name should...

Page 573: ...ity level b Press ENTER Console Management filters all system logs according to the specified severity level Keyword a Type a keyword b Press ENTER Console Management filters all system logs according to the specified keyword Username a Type an username b Press ENTER Console Management filters all system logs according to the specified username Source IP a Type a source IP b Press ENTER Console Ma...

Page 574: ...sole Management as the admin account and then type 3 and press ENTER The Reset window and five options appear 2 Type the alphanumeric character corresponding with the action you want to perform and then press ENTER Note The admin password is required to reset the settings or reinitialize the NAS Alphanum eric Character Option User Action 1 Reset network settings a Type 1 b Press ENTER Console Mana...

Page 575: ... Into Rescue Mode 1 Log in to Console Management as the admin account and then type 6 and press ENTER The Reboot in rescue mode window appears 2 Type y and then press ENTER Note Press escape or type n and press to go to the Main Menu Console Management reboots the NAS Rebooting the NAS Into Maintenance Mode 1 Log in to Console Management as the admin account and then type 7 and press ENTER The Reb...

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