Sources of
Support
VMS Interface for QMS Crown Printers
A-4
QMS Customer Response Center (CRC)
You can contact the QMS Customer Response Center (CRC) in three
different ways:
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Telephone—You can call the CRC at (334) 633-4500 (US)
Monday–Friday, 7:00 am–6:00 pm, Central Time.
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Note:
If you call for assistance, have the following information
ready so our technicians can help you more quickly:
þ
Your phone number, fax number, and shipping address
þ
A description of the problem
þ
The printer model
þ
The type of host computer you’re using
þ
The type and version of operating system you’re using
þ
The interface you’re using, and, if serial, the protocol (for
example, XON/XOFF)
þ
The application and version you’re using
þ
The emulation you’re using
þ
Your printer firmware version (listed on the status/start-up
pages)
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Fax—You can fax questions to the CRC at (334) 633-3716 (US).
Provide the same information as listed above, and indicate
whether you would like a faxed or a phoned reply.
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Internet—If you have access to the World Wide Web, you can
access the CRC through the QMS home page at
http://www.qms.com/
