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Clearing Media

Jams

QMS magicolor CX User's Guide

4-30

Clearing Inner Jams

When the control panel message window displays

INNER JAM,

media has jammed leaving the OPC belt cartridge, and the leading
edge has jammed around the transfer area. To clear this jam, use the
following procedure:

1

Open the back cover.

Press the top-right corner to release the spring latch.

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Summary of Contents for Magicolor CX

Page 1: ...QMS magicolor CX User s Guide 1800427 001B...

Page 2: ...Ring International Business Machines Corporation Intel Intel Corporation Microsoft MS DOS Microsoft Corporation Novell and NetWare Novell Inc QuarkXPress Quark Inc UNIX UNIX Systems Laboratories Prop...

Page 3: ...aders Footers and Tab Dividers Use these as road signs to help you locate the section of the manual you want to visit n Index While some people like to wander through a city stopping wherever they fin...

Page 4: ...the manual ACHTUNG Bitte halten Sie sich exakt an die im Handbuch beschriebene Vorgehensweise da sonst Verletzungsgefahr bestehen k nnte v Mixed Case Courier Text you type and messages and information...

Page 5: ...1 5 Installing the Printer Utilities for the PC 1 8 Connecting to a Macintosh 1 9 Installing Macintosh Printer Drivers 1 10 Installing the QMS GX Driver 1 10 Creating a Printer Icon 1 12 Installing th...

Page 6: ...cies 2 23 Printing Labels 2 24 Printing on Letterhead or Other Preprinted Media 2 24 Printing on 3 Hole or Other Pre punched Media 2 25 Printing Envelopes 2 25 Printing on Thick Paper Stocks 2 25 More...

Page 7: ...enance Procedures 3 4 Replacing Consumables 3 5 Replacing a Toner Cartridge 3 6 Replacing a Developer Cartridge 3 10 Replacing the OPC Belt Cartridge 3 16 Replacing the Cleaning Pad and Oil Bottle 3 2...

Page 8: ...the Printer Warms Up 4 6 Printer Resets 4 7 Blank Pages 4 7 Not All Pages Print 4 7 Print Quality Problems 4 8 Generally Poor Print Quality 4 8 Specific Print Quality Problems 4 8 Print Density Proble...

Page 9: ...der and Trailer Pages 4 52 The Color Balance Adjustment Page 4 53 Placing a Service Call 4 55 A QMS Customer Support Sources of Support A 2 Your QMS Vendor A 2 Your Application Vendor A 2 Q FAX A 2 Th...

Page 10: ......

Page 11: ...pter n Connecting to a Network on page 2 n Connecting to a PC on page 3 n Connecting to a Macintosh on page 9 n About Internal Hard Disks on page 17 Note Instructions for unpacking and setting up the...

Page 12: ...interface card 2 See the QMS CrownNet Setup Guide and the QMS CrownNet System Administrator s Guide for information on connecting the printer to the network and installing any host software necessary...

Page 13: ...Level 2 Windows Driver on page 4 4 Now you re ready to print See chapter 2 Printing of this manual for information on color control using different types and sizes of media and an overview of printer...

Page 14: ...nd then decompressed However for users who are not on a network this feature slows printing via the parallel port To disable this feature select the Output tab choose Options and click Compress Output...

Page 15: ...ctory See the QMS Level 2 Windows Driver for more detailed driver information On line help is provided via the QMS Level 2 Windows driver You may delete the PPD and or PDF files if you don t use appli...

Page 16: ...MS Level 2 Windows driver features will are not be available from within PageMaker using the Microsoft Windows Driver 1 In the Windows Main group double click the Control Panel icon 2 The double click...

Page 17: ...tall it anywhere on your system If you re not sure where the ALDUS directory is open Windows File Manager and search the File menu for aldus starting from the C directory Make sure you select Search A...

Page 18: ...he PDF Note All PDF s are copied into a PDF subdirectory during the QMS Level 2 Windows Driver installation process 1 After you install the QMS driver for Windows close the QuarkXPress application on...

Page 19: ...ork on page 2 and your Macintosh documentation for information on connecting it to the printer s Ethernet port 3 Turn on both the printer and the Macintosh Note Remember the power switches are located...

Page 20: ...you need to take a few minutes to load the following software from the Macintosh disks we shipped with your printer If QuickDraw GX is installed on your Macintosh load the GX driver for the QMS magic...

Page 21: ...ling the QMS GX driver because the Macintosh reboots when installation is complete 1 With the Macintosh on insert the QMS GX Drivers diskette into the disk drive 2 In the QMS GX Drivers disk window do...

Page 22: ...h you can view to verify the installation When the installation is finished a dialog box prompts you to choose Continue to install additional drivers from the Custom install option or to choose Quit t...

Page 23: ...er icon 7 Use the commands in the Finder s Printing menu to set up the printer defaults Now when you open an application you can print using these default settings or you can customize them for a part...

Page 24: ...ities folder in the PSExec 3 xx Folder and dou ble click PSInstall to personalize the program 7 Check the README file for updates and see the PS Exec on line help for information on using the program...

Page 25: ...4 1 folder inside the PPDs folder 7 Select the QMS magicolor CX printer description file in the Ver 4 1 folder and drag it to the Printer Descriptions folder you created in step 4 8 From the Apple men...

Page 26: ...PD in the Printer Descriptions folder n If you use Adobe PageMaker 4 x install the version 3 0 PPD and PDX files in the PPDs folder in the Adobe folder in the System Folder n If you use Altsys FreeHan...

Page 27: ...menu Disk swapping allows the printer to use the hard disk to sup plement RAM when necessary Note The printer needs to be turned off and on again to make this change take effect While you re making ch...

Page 28: ......

Page 29: ...the Manual Feed Tray on page 20 n Printing on Different Types of Print Media on page 23 n More About Print Media on page 27 n Changing Print Resolution on page 32 n Collating Output on page 33 n Work...

Page 30: ...icolor CX for the best output quality based on the contents of the document and the media it will be printed on QCOLOR matching capabilities include CIE based color matching PANTONE Color simulation a...

Page 31: ...oose one of the following n Automatic Color Control if you re printing a combination of document types Automatic Color Control is the best option for most jobs because it s designed to provide the bes...

Page 32: ...l RGB Strength and Media Selection these settings on the Color Setup tab do not have to be adjusted However if you want to customize these settings you can get information about these and other option...

Page 33: ...nel See Printing on Different Types of Print Media on page 23 for more information on media and see chapter 1 Printer Configuration in the reference guide for information about using the printer s con...

Page 34: ...ting menu inserted in the Finder menu bar by the QMS GX driver choose QCOLOR Options 4 In the QCOLOR dialog box make sure the QCOLOR check box is selected then select one of the following n Automatic...

Page 35: ...print queue Hold Print Request Choose this option to hold a print job Resume on Page One Choose this option to resume a print job starting on the first page Resume on Page Choose this option to resume...

Page 36: ...n Printer s Default to use the settings chosen at the printer control panel n Graphics if you re printing color graphics n Photographic if you re printing photographic images n Text and Spot Color if...

Page 37: ...nter Default Screening and CRD Options on page 13 To get more informa tion about the standard LaserWriter options choose the Help but ton in the driver window Aldus Application Note If you use an Aldu...

Page 38: ...oftware to describe colors for different devices in a common language to make sure that color is produced in the same shade on all devices Color Matching with a Color Management System Color managemen...

Page 39: ...the printer Color Matching with PostScript Level 2 Your printer s PostScript Level 2 allows it to accept device indepen dent CIE color specification directly in addition to CMYK or RGB color specifica...

Page 40: ...Windows n QuarkXpress Macintosh only n CorelDRAW Windows only Instructions for installation and use of these files are included on the Pantone disk shipped with your printer The formulas in the PANTO...

Page 41: ...D at the printer s control panel Administration Emulations PostScript menu See chapter 1 Printer Configuration of the reference guide for infor mation on using the control panel Screening The printer...

Page 42: ...nce the printer has a different range of colors than other color devices such as your monitor a color rendering dictionary is neces sary to tell the printer how to print colors that are out of its ran...

Page 43: ...aphic images and other images with many subtle color shifts Like the Colorimetric CRD the Photographic CRD substitutes out of gamut colors with in gamut colors but it also adjusts compresses all other...

Page 44: ...ing the Media Cassette QMS magicolor CX User s Guide 2 16 Refilling the Media Cassette Use the following procedure to refill the standard or optional media trays 1 Pull the paper cassette out of the p...

Page 45: ...ty printouts before you load paper in the cassette look at the paper packaging to determine which is the printing side of the paper an arrow points in the direction of the printing side on most packag...

Page 46: ...d or preprinted media load the top end first Make sure the paper lies flat and does not exceed the upper limit mark on the cassette for paper or foils transparencies 4 Adjust the paper guides on each...

Page 47: ...inter until it snaps firmly into place and is flush with the front of the printer Note Make sure the printer is configured for the media type paper or transparency you have in the cassette or print qu...

Page 48: ...pplication doesn t allow this you can do it at the printer control panel a Press the Tray Select key until the Manual Feed LED is lit b Press the Media key until the LED for the media type you want pa...

Page 49: ...nual Feed Tray 2 21 Printing 3 Open the manual feed tray by lightly pressing on the top right corner to release the spring latch 4 Move the paper guides on the manual feed tray to fit the size of the...

Page 50: ...he manual feed tray fig 5 3 until it reaches the rear of the tray inside the printer and lies flat The media wrapping should indicate which is the printing side If you re printing envelopes load the e...

Page 51: ...nt to use for transparencies is lit on the control panel c Press the Media key until the Transparency LED is lit on the control panel d Press the Online Offline key 3 Use your application s print setu...

Page 52: ...a At the printer control panel press the Online Offline key b Press the Tray Select key until the LED for tray you want to use for labels is lit on the control panel c Press the Media key until the Pa...

Page 53: ...rmation on installing and using it To print envelopes from the manual feed tray see Using the Manual Feed Tray on page 20 Envelopes are loaded with the printing side up so that the top of the envelope...

Page 54: ...L BIN THICK STOCK f Press the Select key to choose Thick Stock g Press the Online Offline key to exit the Configuration menu or press the Menu key to back out of the Configuration menu one level at a...

Page 55: ...ocks between 24 and 43 pounds 90 to 163 g m2 Conventional copier paper is adequate for most applications Copier paper has a smooth clean surface controlled electrical properties and heat stability Thi...

Page 56: ...0 x 110 00 Imageable Regions Size Inches Millimeters Letter 8 11 x 10 61 205 90 x 269 40 Legal 1 C 8 11 x 13 61 205 90 x 345 60 Legal 4 C 8 11 x 11 7 205 90 x 297 18 A4 7 87 x 11 30 200 00 x 287 00 Ex...

Page 57: ...geable regions for legal sized pages one for black and one for color The imageable region for black on legal sized pages is 8 11 x 13 61 205 90 mm x 345 60 mm The imageable region for color on legal s...

Page 58: ...dia jamming in your printer are n Set the printer for the print media type and size currently in the cassette Use the Tray Select and Media keys on the control panel Chapter 1 Printer Configuration of...

Page 59: ...rinkles to occur The recommended relative humidity during operation is 60 70 n Load media printing side up top edge first The printing side of media is indicated on the wrapping so leave it in its wra...

Page 60: ...e sharpest possible text and line art The table below shows minimum RAM requirements for different page sizes resolutions and numbers of colors Although the monochrome imageable area for legal sized p...

Page 61: ...ated stacking for two copies of a three page file An internal hard disk greatly improves collation performance because the file is stored in QMS compressed format for repeated printing When a job is l...

Page 62: ...nd release and number of sheets printed printer settings Post Script level start up options paper handling information resolu tion and gamma correction setting current memory configuration time outs c...

Page 63: ...ng or spooling n It allows you to send an end of job indicator to a currently compil ing print job that is waiting for incoming data Once the print jobs are canceled or ended the printer resumes print...

Page 64: ...tor for a print job that does not have one You can identify an end of job indicator in the Administration Communications Parallel and Administration Communications Serial menu See chapter 1 Printer Co...

Page 65: ...37 Printing Pressthis key to The message window reads Cancel Access the Cancelling Job menu CANCELLING JOB YES Next Advance to the End Job option CANCELLING JOB END JOB Cancel or Select Select End Jo...

Page 66: ...true name See your QMS vendor if you are interested in obtain ing more fonts ITC Bookman Light ITC Bookman Light Italic ITC Bookman Demibold ITC Bookman Demibold Italic Courier Courier Oblique Courie...

Page 67: ...elvetica Condensed Bold Helvetica Condensed Bold Oblique Helvetica Narrow Helvetica Narrow Oblique Helvetica Narrow Bold Helvetica Narrow Bold Oblique ITC Zapf Chancery Medium Italic Symbol ITC Zapf D...

Page 68: ...vides 300 or 600 dpi color or mono chrome prints using advanced color laser technology combined with the QMS Crown multitasking printer operating system It offers supe rior performance plus flexible e...

Page 69: ...OLOR configures the magicolor CX for the best output quality based on the contents of the document The magicolor CX printer also supports device independent color either directly or through a color ma...

Page 70: ...ons of the reference guide for the listing of additional emulations that can be added to this printer User Benefit Most applications can print directly to the printer 1 HP PCL 5C Emulation The printer...

Page 71: ...CL font in 5 symbol sets and 50 resident HP GL symbol sets User Benefit With so many resident fonts and symbol sets there is less need for time consuming font downloading Energy Star Mode The magicolo...

Page 72: ...have multiple interface ports but your QMS magi color CX printer is unique because SIO allows all of its interface ports to be active at the same time User Benefit You can have more than one computer...

Page 73: ...c jam recovery Automatic Jam Recovery With most printers if a media jam occurs you must remove the jammed media and then reprint the job On a QMS Crown printer if the Page Recovery menu option is set...

Page 74: ...allowing you to send large data intensive files to the printer without tying up the host for long periods User Benefit Your printer s memory can be upgraded as your needs grow Fonts Optional fonts ar...

Page 75: ...ity card restricts access to the configuration menu to those users with valid passwords thus ensuring that default settings are not changed inappropriately Interfaces The following interfaces are avai...

Page 76: ......

Page 77: ...3 Maintenance In This Chapter n About Consumables on page 2 n Preventive Maintenance on page 4 n Replacing Consumables on page 5 n Moving the Printer on page 44 n Repacking the Printer on page 51...

Page 78: ...er month or 20 000 monochrome prints per month A plane is a single pass of the OPC belt one toner color For example a one color print job makes one pass one plane and a two color job makes two passes...

Page 79: ...cation of your QMS printer guaranteeing maximum performance efficiency and long life Storing Consumables Storage Specifications Toner Developer and OPC Belt Cartridges Characteristic Normal Conditions...

Page 80: ...tended period of time unplug the power cord from the power source outlet and close the manual feed tray Preventive Maintenance Procedures The table below shows when preventive maintenance procedures d...

Page 81: ...f as much as possible and rinse any toner remaining on hands or washable clothing with cool water to remove the rest M WARNING The toner is a highly combustible powder never burn it Also avoid inhalin...

Page 82: ...n there is still toner in the cartridge but the toner has merely settled so it can t distribute evenly This may happen if the printer is not used for several days If you think this may be the case rem...

Page 83: ...developer cartridge notches Then lift the toner car tridge straight up and out of the printer Dispose of it according to laws in your area 3 Remove the new toner cartridge from its protective bag 4 Ho...

Page 84: ...de of the toner cartridge with the notches on the developer cartridge Orient the cartridge so that the words on top are readable from the front of the printer Caution Never force a toner cartridge ont...

Page 85: ...idge in place with one hand while you pull the tab straight up to remove the attached tape from the cartridge 7 Make sure the print density dial for the changed toner car tridge is in the default cent...

Page 86: ...cover 2 Remove the toner cartridge that s on top of the developer cartridge you need to replace Hold it across the center squeezing the sides to loosen the pins on the back side from the developer car...

Page 87: ...r to catch loose residue 4 Lift up the green latches at each end of the developer car tridge and release the cartridge from its pressing back on the latches behind the cartridge while pulling forward...

Page 88: ...bles QMS magicolor CX User s Guide 3 12 5 Remove the developer cartridge from the printer being care ful not to spill any of the developer material Dispose of it according to laws in your area Old Dev...

Page 89: ...3 13 Maintenance 6 Remove the new developer cartridge from its protective bag lift up the green latches and lower it into the appropriate slot It should snap into place Color Coded Tab New Developer...

Page 90: ...icolor CX User s Guide 3 14 7 Close the developer cartridge latches 8 Grasp the tab on the top of the developer cartridge and pull the tab and attached clear tape straight up and out of the car tridge...

Page 91: ...ress the Online Offline key b Press the Menu key c Press the Next key until ADMINISTRATION appears in the message window then press the Select key d Press the Next key until ENGINE appears in the mess...

Page 92: ...eeds this put the belt in a dark place to recover depending on exposure recovery may take up to 2 hours After it s installed only remove the top cover of the printer when necessary and replace it as s...

Page 93: ...nual feed tray by pushing the top right corner to release the spring latch 2 Lift the green handle of the old OPC belt cartridge up to unlock it and pull the cartridge straight out of the printer and...

Page 94: ...the new OPC belt car tridge and slide the cartridge three quarters of the way into the printer until the notches on each side of the bottom rest on the lip of the manual feed tray Pressure Release Pi...

Page 95: ...is in place when you can see the green arrows inside the metal frame of the printer 7 Turn the green end handle on the cartridge down to close it and lock the cartridge in place 8 Clear the REPLACE BE...

Page 96: ...s not installed properly or if proper care is not taken to change the cleaning pad and oil bottle when needed This type of damage is not covered under warranty or service contract The first oil bottle...

Page 97: ...be hot grasp the pad by its green tab towards the rear of the unit pull it out of the printer and discard it 6 Remove the cleaning pad and oil bottle from their protective bags Caution The fuser unit...

Page 98: ...he triangle mark on the green felt strip 8 Keep the white side of the pad touching the orange roller closest to the green felt strip as you press the pad forward and down into the slot under the green...

Page 99: ...een separator latches with your thumbs and forefingers and push down with your fingers while push ing back with your thumbs to snap the unit into place 10 Place a finger on the outer edge of the oil b...

Page 100: ...place making sure the spout is aligned with the pin in the fuser slot The top of the bottle should be flush with the top of the fuser unit 13 Close the oil bottle retainer making sure the spring latch...

Page 101: ...e Waste Toner Pack 1 Open the waste toner door on the left side of the printer by pushing the cover on the top right corner 2 Gently tap the old waste toner pack on its side to settle the toner down i...

Page 102: ...m the new waste toner pack and dispose of the old one following safety laws and regula tions 4 Remove the new waste toner pack from its protective bag and assemble it 5 Insert the pack into the printe...

Page 103: ...ructions contained in them n Use a lint free cloth dampened with a mild general cleaner on the exterior of the printer do not use any organic solvent such as thinner or benzene as these can cause disc...

Page 104: ...osure exceeds this put the belt in a dark place to recover depending on exposure recovery may take up to 2 hours Also handle the OPC belt carefully using either the two green side handles or using the...

Page 105: ...g the cartridge by its edges fold the green end handle back down and set the cartridge up on that end 5 Locate the three brass colored latches which hold the charger unit in place Then swing each latc...

Page 106: ...8 Clean the charger unit by sliding the wire cleaner along the groove in the top of the unit several times then flip the unit over and run the wire cleaner several times across the grid plate a metal...

Page 107: ...etting it around your eyes it can cause respiratory problems and eye irritation ACHTUNG Bei dem Toner handelt es sich um ein gef hrliches und leicht entz ndliches Pulver es darf deshalb niemals mit of...

Page 108: ...e cleaner back and forth 13 Clean the inside corners of the pre charger unit with cotton swabs 14 Making sure the pre charger unit aligns on the runners inside the printer slide it back into the print...

Page 109: ...nsfer unit by pulling the green latch handle in the center of the transfer unit door assembly toward you and down 18 Remove the AC charger Press the latch outwards and lift the AC charger The latch is...

Page 110: ...AC charger Slide the left side of the charger into the slot before lowering the right side of the charger Press the release latch outwards while seating the right side then release the latch to secure...

Page 111: ...inter until it snaps into place It s in place when you can see the green arrows inside the metal frame of the printer 26 Turn the green end handle on the cartridge down to close it and lock the cartri...

Page 112: ...ffice of light to under 2 minutes If exposure exceeds this put the belt in a dark place to recover depending on exposure recovery may take up to 2 hours Also handle the OPC belt carefully using either...

Page 113: ...Cleaning the Printer 3 37 Maintenance 4 Open the back cover by pressing the top right corner 5 Open the transfer unit by pulling the green latch handle toward you and down Latch Handle...

Page 114: ...these rollers to clean all sides with the cloth to remove paper dust toner buildup and other debris 7 Wipe the transfer roller located just below the transfer drum Rotate this roller to clean all sid...

Page 115: ...10 Open the paper exit unit 11 Clean the paper exit rollers and plates Turn the coupling gear on the right end of the fuser unit to access all sides of the rollers 12 Close the paper exit unit 13 Rem...

Page 116: ...lastic tray at the top of the cassette slot 15 Remove the manual feed platform Lift it up and forward at the front of the platform until the lip of the platform drops over the metal guide rail then sl...

Page 117: ...of the cassette slot and locate the paper feed roller It s on the top of the slot at the rear 19 Use the damp cloth the wipe the roller Rotate the roller so that the entire surface is cleaned 20 Slid...

Page 118: ...ide the cartridge into the printer until it snaps into place It s in place when you can see the green arrows inside the metal frame of the printer 24 Turn the green end handle on the cartridge down to...

Page 119: ...se the following guidelines n Use only mild household cleaning solutions that do not contain alcohol or solvents n Use only a dry or slightly damp lint free cloth Never use sharp or rough implements s...

Page 120: ...formation on accessing these n Remove the OPC belt cartridge and reinstall the pressure release and tension release pin sets in the cartridge see Replacing the OPC Belt Cartridge on page 16 for inform...

Page 121: ...rns Make sure the unit is cool before handling it ACHTUNG Die Fixiereinheit kann sehr hei werden so da Verbrennungsgefahr besteht Bitte lassen Sie die Fixiereinheit einige Zeit abk hlen bevor Sie dies...

Page 122: ...spose of the oil follow ing local safety laws and regulations 7 Use a clean dry lint free cloth or some cotton swabs to wipe any remaining oil out of the tray 8 Return the fuser unit to its slot and s...

Page 123: ...om accidental damage during a move or prolonged storage They must be installed for the move and removed again before printing Use the following procedure to remove and replace these pieces 1 Turn off...

Page 124: ...X User s Guide 3 48 3 From the rear of the printer pull back the two latches one on each side of the separator pawl unit to unlock it Then tilt the separator pawl unit toward the rear of the printer L...

Page 125: ...sure the fuser unit has cooled The fuser gets very hot and can damage these pieces M WARNING The fuser unit can become extremely hot and cause severe burns Make sure the unit is cool before handling i...

Page 126: ...the process with the second pressure release piece at the other end of the fuser rollers When correctly positioned the pieces fit snugly between the rollers 6 Close the pressure release lever on the...

Page 127: ...with the original packing materials If you need replacement packaging in the US call QMS National Service at 1 334 633 4300 x 2530 If you need to return the printer for service in the US call QMS Cust...

Page 128: ...he pins on the back side from the developer cartridge notches b Lift the toner cartridge straight up and out of the printer 3 Set the toner cartridge aside Place it on a level surface on a large sheet...

Page 129: ...ill any of the developer mate rial 6 Store the partially used toner and developer cartridges in their original shipping bags If you don t have these bags wrap them in pieces of sturdy cloth or plastic...

Page 130: ...nd Oil Bottle 1 With the printer s top cover still off pull up on the paper exit unit latch and then tilt the paper exit unit back and down to open it 2 Place a finger on the outer edge of the oil bot...

Page 131: ...retainer making sure the spring latch is securely in place 5 Grasp the fuser unit by the two handles one at each end and lift it up and out of the printer M WARNING The fuser unit can become extremel...

Page 132: ...and paper exit unit still open pull back the two latches one on each side of the separator 6 Pour the fuser oil into an appropriate waste container For example you could use an old jar Dispose of the...

Page 133: ...er on the end of the fuser unit M WARNING The fuser unit can become extremely hot and cause severe burns Make sure the unit is cool before handling it ACHTUNG Die Fixiereinheit kann sehr hei werden so...

Page 134: ...the second pressure release piece at the other end of the fuser rollers When correctly positioned the pieces fit snugly between the rollers 5 Close the pressure release lever on the end of the fuser u...

Page 135: ...If exposure exceeds 2 minutes put the cartridge in a dark place to recover before using it again depending on exposure recovery may take up to 2 hours Also handle the OPC belt cartridge carefully by i...

Page 136: ...tridge in a piece of dark heavy cloth and place it where it will not get scratched or damaged 3 Reinstall the pressure release and tension release pin sets one set on each side in the OPC belt cartrid...

Page 137: ...oner door on the left side of the printer by pushing the cover on the top right corner 2 Remove the waste toner pack from the printer 3 Install a new waste toner pack This ensures that no waste toner...

Page 138: ...artridges developer cartridges and oil bottle drain the fuser unit replace the pressure release pieces remove the OPC belt cartridge and change the waste toner pack before repacking the printer in its...

Page 139: ...the printer by the four corners and separate it from the sheet feeder Caution Be sure to keep the printer level d Repack the sheet feeder in its original shipping box for storage If you re returning...

Page 140: ...lor CX User s Guide 3 64 3 Replace the plastic strap handles two on each side of the printer 4 Get someone to help you with this step Using the strap han dles provided two on each side of the printer...

Page 141: ...and then replace all of the packing material in the shipping carton Note If you re returning the printer for service you don t need to return the toner and developer cartridges oil bottle OPC belt ca...

Page 142: ......

Page 143: ...Print Quality Problems on page 8 n Printer Status Messages on page 20 n Clearing Media Jams on page 27 n Testing Printer to Host Communication on page 44 n HP GL and PCL Error Codes on page 49 n Post...

Page 144: ...on n Is the power outlet working n Does the line voltage from the power outlet match the printer s power requirements See chapter 3 Technical Specifications in the reference guide 2 Can you print a st...

Page 145: ...using the serial interface is the baud rate speed of data transmission of the printer the computer and your application the same n If you still cannot identify the problem contact your QMS vendor 4 Is...

Page 146: ...information about drivers Then check the following n Does your application require any additional printer setup steps check the printing section of the application documentation n If you are using a s...

Page 147: ...vel 2 Check the application manual n If this is a network problem are all Macintosh users on the net work using the same version of the LaserWriter and Laser Prep files All Macintosh users on a networ...

Page 148: ...ake sure you re saving menu selections before exiting the menu See Saving Configuration Selections in chapter 1 Printer Configuration in the reference guide n Some configuration selections do not take...

Page 149: ...e that any newly installed toner and developer cartridges are properly installed with the sealing tapes removed Review the steps in Replacing a Toner Cartridge and Replacing a Developer Car tridge in...

Page 150: ...ts all the specifi cations in chapter 2 Printing n Remove the toner cartridges and shake them horizontally Toner can settle and this procedure redistributes the toner Reinstall the cartridges in the p...

Page 151: ...tridge if necessary See Replacing a Toner Cartridge in chapter 3 Maintenance for details n Light Image on the Left or Right Side of the Page all colors Make sure the printer is level By level we mean...

Page 152: ...de for information on checking printer alignment n Entire Page is Skewed If pages are coming out skewed it s probably because the trans fer unit was jarred open during installation and needs to be clo...

Page 153: ...n the reference guide for information on using the control panel Make sure the transparency stock is in good shape and meets all the specifications in chapter 2 Printing n Vertical Streaking Vertical...

Page 154: ...the base of the cleaning blade several times to remove any debris Reinstall the OPC and print a page to see if this solved the streaking problem c If you still see vertical streaks remove the OPC belt...

Page 155: ...the blade that corresponds to the streaked area on printouts Reinstall the OPC and print a page to see if this solved the streaking problem d If you still see vertical streaks install a new OPC belt...

Page 156: ...ese areas Print density adjusts the amount of toner placed on the page Note The humidity around the printer can sometimes affect the print density Make sure that the printer is operated within the spe...

Page 157: ...s any feathering at the top of the bars and squares turn the black print density control slightly to the minus direction 4 The printer is in balance if the color of the center swatch within the larger...

Page 158: ...Target Square indicates that the printer is in balance when the colors for both the square and the swatch match closely Adjusting Print Density You can print a Color Balance Adjustment Page through t...

Page 159: ...four colors K for black C for cyan M for magenta and Y for yellow a If they re in the default center position then go to step 5 b If they re not in the default center position turn each density adjus...

Page 160: ...the squares do not match continue to step 5 Otherwise you may stop 5 Find the swatch to the left that is most neutral or gray in color 6 Adjust the print density control represented by the swatch by t...

Page 161: ...had a bluish or cyan tint you would check the four swatches next to the C adjustment dial illustration If the lower left swatch was most gray or neutral then you would turn the CYAN print density adj...

Page 162: ...er of jobs in process ADJUST xxxxx BIN A media cassette is either not installed or installed incorrectly The xxxxx indicates the cassette in question Either install or reinstall the indicated cassette...

Page 163: ...ut the CrownCopy option is not installed x DEV LOW A developer cartridge is running low and needs to be replaced The x is replaced by the color of the developer cartridge that needs attention After in...

Page 164: ...L AND REPLACE PAD The oil bottle for the fuser unit is empty and the cleaning pad needs to be replaced The printer will not run any more copies until they are replaced See chapter 3 Maintenance for in...

Page 165: ...as been requested via the Print Status option in the Administration Special Pages menu This does not necessarily mean that the status page is printing at the particular moment the message is displayed...

Page 166: ...off or partially open Make sure it is seated properly and fully closed x TONER EMPTY A toner cartridge is empty The x is replaced by the color of the toner cartridge that needs to be replaced See cha...

Page 167: ...er operation resumes Always try this before making a service call n 100K CHECKUP Approximately 100 000 pages have been printed It s time for periodic maintenance and parts replacement to protect your...

Page 168: ...r replaced or the 100 000 copy checkup done as soon as possible after a message appears If you clear one of these messages the counter that tracks that particular service resets to 0 and the message d...

Page 169: ...ollowing sections contain procedures for clearing each type of jam Clearing Misfeed Jams When the control panel message window displays MISFEED JAM media has jammed while leaving the media cassette or...

Page 170: ...CX User s Guide 4 28 2 Locate the manual feed platform It s a black plastic tray at the top of the media cassette slot 3 Remove the manual feed platform Lift it up and forward at the front until it dr...

Page 171: ...e it Push it back into the printer until it is secure 6 Make sure the media in the cassette is in good condition lies flat and does not exceed the upper limit mark on the cas sette 7 Slide the cassett...

Page 172: ...the control panel message window displays INNER JAM media has jammed leaving the OPC belt cartridge and the leading edge has jammed around the transfer area To clear this jam use the following procedu...

Page 173: ...a aren t fused set which means toner is still loose Avoid getting toner on your hands and clothes while removing the jammed media If you accidentally get toner on your hands or clothes lightly dust of...

Page 174: ...earing Media Jams QMS magicolor CX User s Guide 4 32 a Open the manual feed tray b Open the green handle on the OPC belt cartridge and pull the cartridge out about 2 5 cm to relieve tension on the dru...

Page 175: ...it and the back cover e Push the OPC belt cartridge back into the printer until it snaps into place The cartridge is in place when you can see the green arrows on the left and right inside metal frame...

Page 176: ...by using the following procedure M WARNING The fuser unit is hot Do not remove a jam in this area until the fuser unit cools ACHTUNG Die Fixiereinheit wird sehr hei Bitte achten Sie darauf da sie die...

Page 177: ...b Remove the jammed media by pulling it straight out from above the transfer unit 5 Close the transfer unit and then the back cover 6 Close the paper exit unit When the control panel message window di...

Page 178: ...6 Clearing Outer Jams When the control panel message window displays OUTER JAM media has jammed leaving the paper exit unit To clear this jam use the following procedure 1 Open the back cover by press...

Page 179: ...n the center and pulling it toward you and down M WARNING The fuser unit is hot Do not remove a jam in this area until the fuser unit cools ACHTUNG Die Fixiereinheit wird sehr hei Bitte achten Sie dar...

Page 180: ...Clearing Media Jams QMS magicolor CX User s Guide 4 38 3 Open the paper exit unit Rear View...

Page 181: ...d toner from coming off on the exit rollers and getting down into the printer Since toner images on the media aren t set avoid getting loose toner on your hands and clothes while removing the jammed m...

Page 182: ...media by pulling it straight out from above the transfer unit 6 Close the transfer unit and then the back cover 7 Close the pressure release lever on the fuser unit 8 Close the paper exit unit When th...

Page 183: ...e chapter 1 Printer Configuration in the reference guide to learn how to use the Paper and the Media keys n As a last resort try turning the printer off and on this will cause jobs to be lost Jam Reco...

Page 184: ...ring Media Jams QMS magicolor CX User s Guide 4 42 1 Open the back cover of the printer 2 Open the transfer unit by grasping the green handle in the center and pulling it toward you and down Latch Han...

Page 185: ...own drum and push down evenly on both sides to seat the drum firmly 4 Close the transfer unit and then the back cover 5 Turn the printer off and then on again If the ENGINE ERROR E9 message still disp...

Page 186: ...elect paper size print ing orientation and any other necessary options Then select OK 3 Print a directory or a window a Choose Print Directory or Print Window from the File menu A dialog box appears b...

Page 187: ...ame of the PC s parallel port to which the printer is connected for example lpt2 or lpt3 Note If the computer has more than one parallel port they re probably labeled If not check the computer documen...

Page 188: ...for the COM port names If a blank page ejects from the printer the printer and the com puter are communicating If a blank page does not eject and you typed the file correctly make sure the printer s...

Page 189: ...o enter the Administration menu then press the Next key until the message window displays ADMINISTRATION COMMUNICATIONS 4 Press the Select key to enter the Communications menu then press the Next key...

Page 190: ...nished making changes press the Online Offline key The message window displays SAVE CHANGES NO To save your changes press the Next key so that the message window displays SAVE CHANGES YES Press the Se...

Page 191: ...ou call for the QMS Customer Response Center you may be asked to turn on this option Or if you are familiar with the PostScript page description language you could turn on Error Handler and refer to t...

Page 192: ...s standard and advanced the registration and sample pages and the header and trailer pages The Start up Page When you turn on your printer a start up page prints in approximately 4 minutes unless you...

Page 193: ...select the type standard or advanced to print through the Administration Special Pages Status Page Type menu Then you can print the selected type through the control panel Administration Spe cial Pag...

Page 194: ...cking system For example the header or banner page contains the printer name selected interface job identification title submitting computer job owner routing message start time date application used...

Page 195: ...ed in step 1 reprint this Color Balance Adjustment Page 3 Check the black squares and bars for excessive toner density If there is any feathering at the top of the bars and squares turn the black prin...

Page 196: ...matching swatches that will indicate a 90 change in the print density adjust ment dial 4 45 Swatch Column shows the color matching swatches that will indicate a 45 degree change in the print density a...

Page 197: ...nternational offices for work outside of the US National and interna tional contacts are listed in appendix A QMS Customer Support Before calling be sure you have the answers to these questions handy...

Page 198: ......

Page 199: ...A QMS Customer Support In This Chapter n Sources of Support on page 2 n QMS World wide Offices on page 5...

Page 200: ...information retrieval service provides application notes technical support notes on common printing problems and information about printer specifications options accessories con sumables and prices In...

Page 201: ...r Response Center for more information about the bulletin board CompuServe Through CompuServe you can ask general non technical ques tions share information with other users and access printing inform...

Page 202: ...l for assistance have the following information ready so our technicians can help you more quickly n Your phone number fax number and shipping address n A description of the problem n The printer mode...

Page 203: ...ing 1 800 762 8894 On Site Service and Depot Repair Information 1 800 858 1597 7 00 am 7 00 pm Central Time Spare Parts Ordering and Information 1 334 633 4300 x2530 8 00 am 5 00 pm Central Time QMS C...

Page 204: ...32 52352377 Fax 32 52352376 Denmark Berendsen Innovation A S 45 39577300 Fax 45 3957730 Egypt United Systems 202 3350157 Fax 202 3609787 Finland Qtronic 358 06926099 Fax 358 0674886 France Natis 33 1...

Page 205: ...aly Sipac 39 258013366 Fax 39 258012029 Kuwait Computers Com Concepts Co 965 4725053 Fax 965 4768062 Luxemburg QMS Service Center 32 52352377 Fax 32 52352376 The Netherlands QMS Europe BV 31 302414646...

Page 206: ...ted 27 113134000 Fax 27 118054139 Spain Gem tica 34 35807534 Fax 34 35807659 Sultanate of Oman Electronics Co LLC 968 790191 Fax 968 790192 Sweden Nexor Repair Center AB 46 86293200 Fax 46 86293221 Sw...

Page 207: ...toshop UG 1 5 Advanced status page R 1 49 Agfa FotoFlow UG 2 11 Albertus R 2 3 Aldus PageMaker UG 1 16 Aldus Persuasion UG 1 7 Alignment Image not centered UG 4 10 Print engine UG 4 51 alignment Image...

Page 208: ...ation engine Alignment UG 4 51 Registration UG 4 51 CALL FOR SERVICE UG 4 25 Canadian users Statement R 3 35 Cancel key UG 2 35 R 1 9 Cancelling a print job UG 2 35 Cancelling a Print Job UG 2 36 Canc...

Page 209: ...ions submenu R 1 20 Compatibility mode parallel R 3 13 Compile Ahead Technology UG 2 44 Compressed Data Formats UG 2 45 CompuServe A 3 Configuration Application via R 1 2 Changes canceling R 1 16 Chan...

Page 210: ...Default Font menu PCL5 R 1 39 Defaults configuration Restoring R 1 16 R 1 63 DEV LOW UG 4 21 Developer Contaminating UG 3 5 Spills UG 3 5 Developer cartridge Removing UG 3 52 Securing latches UG 3 11...

Page 211: ...mage Alignment menu R 1 61 Page Recovery menu R 1 61 Resolution menu R 1 61 Vertical Offset menu R 1 61 Enhanced Compatibility Port mode parallel R 3 13 Enhanced Mode menu HP GL R 1 35 Enhanced Parall...

Page 212: ...se pieces installing UG 3 56 G Gamut UG 2 14 GX Driver UG 2 7 H Halftones UG 2 13 Handling printer UG 3 4 Hard disk External R 2 3 R 2 37 Font installing R 1 65 Font removing R 1 65 Formatting R 2 37...

Page 213: ...panel R 1 7 INITIALIZING UG 4 22 INNER JAM UG 4 22 Inner jam UG 4 30 Input Bin Name R 1 62 Input bins Chaining R 1 17 Selection R 1 17 Inputbin Header pages R 1 51 Trailer pages R 1 52 Install option...

Page 214: ...1 48 LocalTalk Connection menu R 1 32 Pinouts cable R 3 7 PS Protocol menu R 1 33 M Macintosh Drivers print UG 1 10 GX drivers installing UG 1 10 Laser Prep UG 1 14 LaserWriter UG 1 14 Macintosh to s...

Page 215: ...nterfaces UG 2 47 New Flash Image menu R 2 45 Next key R 1 9 Nibble mode parallel R 3 13 O Offset image configuring R 1 61 Oil bottle Removing UG 3 53 Online Offline key R 1 8 OPC belt cartridge Remov...

Page 216: ...ble pinouts R 3 8 System software downloading R 2 52 R 2 58 Parallel port Testing communication UG 4 44 Parallel protocol R 3 14 Parity UG 4 46 UG 4 47 Passwords Invalid R 2 19 Using R 2 19 PC System...

Page 217: ...ensity UG 4 14 Print job Cancelling UG 2 35 UG 2 36 UG 2 37 Print Media UG 2 23 Print Media Types Weights and Recommended Brands UG 2 30 Print quality 100K checkup UG 4 25 Blurry images UG 4 9 Dark UG...

Page 218: ...arkXPress UG 1 8 UG 1 16 Quick check UG 4 2 R Radiation R 3 36 RAM UG 2 32 Expansion R 2 23 Hard disks UG 1 17 Memory R 2 23 SIMMs R 2 23 Rcv Sw Flow Ctl menu serial R 1 21 READ ERROR R 2 37 Reboot No...

Page 219: ...R 2 54 R 2 59 Troubleshooting UG 4 46 Serial port UG 4 46 Testing communication UG 4 46 Serial protocol R 3 14 Service United States A 4 Service call Messages UG 4 25 Placing UG 4 55 Service messages...

Page 220: ...UG 4 50 Status message Reboot Now R 1 15 Status messages R 1 16 100K checkup UG 4 25 Back panel open UG 4 20 Belt cartridge misinstalled UG 4 20 Cancelling job UG 4 20 Check waste toner UG 4 21 Close...

Page 221: ...1 20 Timeouts menu Emul Timeout R 1 20 Toner Contaminating UG 3 5 Redistribute UG 3 6 Spills UG 3 5 Waste toner pack removing UG 3 61 Toner cartridge Removing UG 3 52 When moving printer UG 3 44 TONER...

Page 222: ...einitialization UG 4 7 Replace belt UG 4 24 Replace Fuser UG 4 25 Scratches UG 4 9 Side panel open UG 4 24 Smudges UG 4 10 Status message UG 4 2 Status page UG 4 2 Top cover open UG 4 24 Transparencie...

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