QMS Magicolor 2 plus, Manual

Page: 81 / 90

- 7
You can contact the QMS Customer Response Center (CRC) in four different ways:
Telephone—You can call the CRC toll-free at (877) 778-2687 (US) Monday–
Friday, 7:00 am–6:00 pm, Central Time.
» Note:
If you call for assistance, have the following information ready so our
technicians can help you more quickly:
Your phone number, fax number, email address, and shipping address
A description of the problem
The printer model and serial number
The type of host computer you’re using
The type and version of operating system you’re using
The interface you’re using, and, if serial, the protocol (for example,
XON/XOFF)
The application and version you’re using
The emulation of the file you’re trying to print (listed on both the status and
startup pages)
Your printer firmware version (displayed on the control panel LCD while
the printer initializes after being powered up and listed on the status/
startup pages)
An advanced status page, if you can print one
Email—You can email questions to the CRC through support@qms.com.
Fax—You can fax questions to the CRC at (334) 633-3716 (US). Provide the
same information as listed above, and indicate whether you would like a faxed or a
phoned reply.
Internet—If you have access to the World Wide Web, you can access the CRC
through the QMS home page at http://www.qms.com/support. You can access
FAQs (Frequently Asked Questions) at http://www.qms.com/support, and then
select FAQs.