Where to Get
Additional Help
and
Information
A-3
QMS Customer Support
The bulletin board [(334) 633-3632] operates at 1200, 2400, 9600,
and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM,
YMODEM, and ZMODEM capabilities. Contact QMS Customer Tech-
nical Assurance for more information about the bulletin board.
CompuServe
Through CompuServe, you ask general (non-technical) questions,
share information with other users, and access printing information
and programs. When you use CompuServe, type
go qmsprint
↵
to
go directly to the forum where QMS is located. The QMS library sec-
tion contains application notes, printer drivers, utilities, technical infor-
mation, and announcement files.
Internet
The QMS server provides access to technical reports, new product
announcements, a trade show schedule, and other general informa-
tion about QMS.
If you have access to the World Wide Web, you can view the QMS
home page at http://www.qms.com/. The QMS ftp resource is
ftp.qms.com.
QMS Customer Response Center (CRC)
The QMS Customer Response Center is available M-F, 7:00 am-6:00
pm, Central Standard Time, at (334) 633-4500 (US). You can also fax
questions to the CRC at (334) 633-3716 (US). Please indicate
whether you would like a fax or a phone call.
If you call for assistance, have the following information ready so our
technicians can help you more quickly:
n
Your phone number, fax number, and shipping address
n
A description of the problem
n
The printer model, serial number, and firmware version (listed
on the status and start-up pages