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CALL FOR SERVICE ENGINE ERROR 6

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CALL FOR SERVICE ENGINE ERROR 9

If you have technical questions your QMS vendor is unable to
answer, you may call QMS Customer Technical Service. See
appendix D, “QMS Customer Support,” for information.

♦

Chapter 9

T r o u b l e s h o o t i n g

9 - 1 9

Summary of Contents for 860

Page 1: ...QMS 860 Print System User s Guide 1800261 001D...

Page 2: ...HP PCL HP GL Hewlett Packard Company IBM AT Token Ring DisplayWrite IBM PC PC XT International Business Machines Corporation Intel Intel Corporation ITC Avant Garde Gothic ITC Zapf Chancery ITC Zapf D...

Page 3: ...cation Requirements 2 1 Power Requirements 2 3 Unpacking the Printer 2 3 Checking Shipment Contents 2 7 Completing QMS Product Registration 2 8 Installing Your Printer 2 8 Installing the Toner Cartrid...

Page 4: ...ing Macintosh Communication 3 11 Connecting via the Parallel Port 3 11 Testing Parallel Communication 3 12 Creating the Test File 3 13 Sending the Test File 3 13 Connecting via the Serial Port 3 14 Te...

Page 5: ...Copies 4 22 Collation 4 22 Orientation 4 22 Inputbin 4 23 Chain Inputbins 4 23 Multipurpose Sz 4 23 Administration Menu 4 24 Administration Communications 4 25 Administration Communications Timeouts 4...

Page 6: ...4 46 Default Paper 4 47 Inputbin 1 Name 4 47 Inputbin 2 Name 4 47 Inputbin 3 Name 4 47 Outputbin 1 Name 4 47 Def Resolution 4 48 Gamma Correction 4 48 Enable Buzzer 4 48 Page Recovery 4 48 Toner Out A...

Page 7: ...Labels 5 19 Storing Labels 5 19 Loading Labels in the Multipurpose Tray 5 20 Paper Cassette Chaining 5 20 Clearing Media Jams 5 22 Locating Print Media Jams 5 23 Clearing Front Inside Area Jams 5 24...

Page 8: ...ting Introduction 7 1 About Typefaces and Fonts 7 1 Typeface Classification 7 2 Resident PostScript Fonts 7 3 HP PCL Fonts 7 6 PostScript Typeface Sampler 7 7 Page Design 7 10 Point Size 7 11 Pitch 7...

Page 9: ...e Printer and Controller Board Covers 8 32 SIMMs 8 35 Installing a SIMM 8 35 Removing a SIMM 8 38 Optional Network Interface Assembly Kit 8 40 Installing an Optional Network Interface 8 40 Using an Op...

Page 10: ...Mismatch 9 14 Image Orientation Problem 9 14 Ledger Versus 11 x 17 Problem 9 15 End of Document EOD Command Problems 9 15 General Print Quality Problems 9 16 Specific Print Quality Problems 9 16 White...

Page 11: ...Media B 6 Printer Manuals B 7 Consumable Supplies B 7 How Consumables Affect Your Warranty B 8 Appendix C Character Encoding Tables Character Encoding Tables C 1 Standard Encoding C 2 Symbol C 3 ITC Z...

Page 12: ...Interface F 4 Non volatile Memory F 5 Volatile Memory F 5 Physical Memory F 5 Virtual Memory F 5 Spool Simultaneous Print Operations On Line F 6 Evaluation of Your Printing Environment F 6 Evaluation...

Page 13: ...F 22 PC Print Server F 22 Other Print Queuing Systems F 22 How to Set the End Job Mode via the Control Panel F 22 Adding an EOD Command to Your File F 24 Creating a Network Job Separator F 26 PS Prot...

Page 14: ...Glossary Index x i v...

Page 15: ...Chapter 1 Introduction Chapter highlights Printer overview Documentation overview User s guide overview...

Page 16: ......

Page 17: ...ter available with 11 x 17 print capability Is the most powerfulprinter inits class offeringtheunique QMS Crown multitasking operating system features superior performance extensive connectivity upgra...

Page 18: ...cription language capability Allows you to take full advantage of your printer s high print resolution PostScript Level 2 capabilities are provided in the QMS 860 Print System via the QMS Level 2 page...

Page 19: ...h may be expanded with additional memory that receives data while another interface is being used to print See chapter 3 the Simultaneous Interface Operation SIO section for more information The multi...

Page 20: ...increases the printer s buffer area where data sent from the computeris stored Largedata intensive filescan be sent to the printer freeing the host for other tasks Your printer s ROM includes 2 MB of...

Page 21: ...inter and printer emulations are contained on small printer circuit boards called cards These cards can be plugged into the slots on the right side of the printer under the output tray Contact your QM...

Page 22: ...your printer Standard Product Documentation The following section gives you an overview of the standard product documentation that comes with your printer QMS 860 Print System User s Guide You re now...

Page 23: ...es software that accompanies your printer The PS Executive Series Utilities were designed specifically for QMS printers You install this software on your host and use its user friendly utility program...

Page 24: ...ally differ in the way they access and use printer features and capabilities Using QMS DOC you can develop one driver to support all languages and emulations for your printer Also you can use host net...

Page 25: ...ontents The appendixes contain supplementary information the glossary defines printing and computing terms and the index helps you to locate specific topics quickly Contents Chapter 1 Introduction Pro...

Page 26: ...ow to install optional printer hardware such as the paper cassette paper feeder cassette supporter font and emulation cards security cards and external hard disks The installation process for SIMM upg...

Page 27: ...in Board CompuServe and Q FAX Appendix E Document Option Commands Lists the Document Option Commands DOC supported by your printer Appendix F Additional Technical Information Explains how to use the E...

Page 28: ...and DOS commands lowercase italic Variable information in text and PostScript variables UPPERCASE File and utility names Press the Enter key PC or Return key Mackintosh Press and hold down the Ctrl k...

Page 29: ...Chapter 2 Printer Installation Chapter highlights Selecting your printer s location Unpacking your printer Installing your printer...

Page 30: ......

Page 31: ...away from any strong electromagnetic field such as that created by an air conditioner and excessive vibration Have a temperature range of 50 F 10 C to 90 F 32 5 C Have a relative humidity range of 20...

Page 32: ...en the front cover to access the multipurpose tray and to slide out the paper cassette Figure 2 1 shows your printer with the 11 x 17 A3 paper cassette installed and enough room to remove and load the...

Page 33: ...ck your printer The packing materials cardboard Styrofoam tape and shipping spacers that protect your printer during shipment must be removed You may want to save the packing materials in case you eve...

Page 34: ...d be available to lift it Hold the printer by the carrying grips located on the bottom of the printer 3 Remove the tape from the printer body 4 Open the multipurpose tray using both hands fig 2 2 Fig...

Page 35: ...5 Push up on the release button and open the printer s front cover fig 2 3 Release Button Fig 2 3 Open the Front Cover Chapter 2 P r i n t e r I n s t a l l a t i o n 2 5...

Page 36: ...materials from inside the paper cassette Re mo ve Re mo ve this spa cer this spa cer En lev er En lev er cet te cal e cet te cal e Rem ove Rem ove this spa cer this spa cer Enl eve r cet te cale cet t...

Page 37: ...binder QMS 860 Print System Control Panel Guide QMS Crown Network Notes PS Executive Series Utilities documentation and software Dataproducts short line only adapter kit boxed separately if ordered M...

Page 38: ...rd and printing the start up page before installing any options Installing the Toner Cartridge The toner cartridge contains the toner and photosensitive drum needed to operate the laser printer You ma...

Page 39: ...2 Place the cartridge on a flat stable surface Then remove the black protective sheet fig 2 5 and discard it Fig 2 5 Remove the Protective Sheet Chapter 2 P r i n t e r I n s t a l l a t i o n 2 9...

Page 40: ...old the cartridge with both hands and gently rock it from side to side five or six times to distribute the toner fig 2 6 Fig 2 6 Distribute the Toner Chapter 2 2 1 0 P r i n t e r I n s t a l l a t i...

Page 41: ...e tab on the right side of the tape seal Keep the cartridge parallel with the flat surface and pull the orange tab 26 4 67 cm straight out fig 2 7 Discard the orange tab and tape seal Tape Seal Fig 2...

Page 42: ...Grasp the green tabs on the toner cartridge and place the cartridge on the rails inside the printer fig 2 8 Fig 2 8 Place Toner Cartridge on Rails Chapter 2 2 1 2 P r i n t e r I n s t a l l a t i o...

Page 43: ...purpose tray if it is not being used NOTE When the toner cartridge is installed and the printer s front cover is only halfway opened or closed the drum protective shutters open and the drum surface is...

Page 44: ...e paper cassette sends a paper size signal to the controller when the cassette is inserted into the printer 1 Align the paper stack on a flat surface 2 Insert the paper stack into the cassette so that...

Page 45: ...3 Insertthe papercassetteintothe papercassette installation slot fig 2 11 Fig 2 11 Insert the Paper Cassette Chapter 2 P r i n t e r I n s t a l l a t i o n 2 1 5...

Page 46: ...4 Push the filled paper cassette straight into the installation slot until it is firmly seated fig 2 12 Fig 2 12 Seat the Paper Cassette Chapter 2 2 1 6 P r i n t e r I n s t a l l a t i o n...

Page 47: ...fig 2 13 The printerdeliversyour output print sidedown to theoutputtray at the top of the printer The paper stop keeps the paper positioned in the output tray Fig 2 13 Adjust the Paper Stop Chapter 2...

Page 48: ...tional legal B4 paper cassette Place the rear cassette cover on the end of the cassette at the rear of the printer fig 2 14 Rear Cassette Cover Fig 2 14 Attach the Rear Cassette Cover Chapter 2 2 1 8...

Page 49: ...ff the O is pressed down 1 Align the power cord with the connector on the rear of the printer and plug the power cord into the connector fig 2 15 2 Connect the opposite end of the power cord to a grou...

Page 50: ...col information Software version number Firmware version number If the start up page prints with all the start up page information and the print quality is good go to chapter 3 Printer Host Interface...

Page 51: ...tart up page in two different ways 1 Use the PS Executive Series Utilities See the PS Executive Series Utilities manual for more information 2 Use the printer control panel How to Enable Disable the S...

Page 52: ...n whether you want to disable or enable the start up page SELECT OPTION IS SELECTED Confirms that the Do Start Page option is selected STARTUP OPTIONS DO START PAGE Returns to Do Start Page ONLINE OFF...

Page 53: ...er Host Interface Chapter highlights Simultaneous Interface Operation SIO Emulation Sensing Processor ESP technology Connecting via the AppleTalk port Connecting via the parallel port Connecting via t...

Page 54: ......

Page 55: ...nterface Then this chapter describes how to connect a host to the printer s AppleTalk parallel or serial port and test the communication on that port Optional Network Interfaces In addition to the thr...

Page 56: ...ou to have more than one host communicating withthe printer at one time These ports are located on the interface panel on the back of the printer and are labeled fig 3 1 NOTE The printer s SCSI port a...

Page 57: ...an HP GL plotter The file prints correctly as long as it begins with the traditional PostScript or HP GL commands for such items as page formats and job parameters number of copies page margins fonts...

Page 58: ...ce ports for specific emulations or if you need to return the printer to ESP mode the easiest way is to use the printer s control panel the Administration Communications menu Configuring the printer t...

Page 59: ...omputer or mainframe computer that connects through a print network such as TOPS or AppleShare using LocalTalk type connectors and boxes If you are connecting to a host such as these you may need addi...

Page 60: ...r from one transformer box to the printer s AppleTalk port 2 Plug the DIN 8 connector from the other transformer box into the Macintosh printer port 3 Plug one end of the RJ11 cable into the transform...

Page 61: ...ate with the printer PS Executive Series Utilities We strongly recommend that you now install PS Executive Series Utilities that came with your printer because it contains among other things Printer d...

Page 62: ...hoose Chooser from the Apple menu The Chooser window is displayed 2 If a LaserWriter icon appears in the Chooser window click the icon to display a list of available printers Highlight QMS 860 Print S...

Page 63: ...version number appears in the Info window on the second to last line LaserWriter 7 xx does not require a Laser Prep file to work correctly with your printer The Laser Prep information is located with...

Page 64: ...ageMaker documentation for details NOTE In PageMaker 4 0 and higher if you use these printer description files and have installed the QMS Paper Handler you will not be able to access QMS Paper Handler...

Page 65: ...sk or folder window 2 Choose Page Setup from the File menu Select paper size printing orientation and any other necessary options Then select OK 3 Choose Print Directory or Print Window from the File...

Page 66: ...the cable to the parallel port on the printer fig 3 3 then close the clips 2 Attach the other end of the cable to the host s parallel port 3 If necessary use the printer control panel to set up parall...

Page 67: ...st File To test parallel communication type the following command at the DOS prompt to send the PRINTEST PS file you just created to the printer print printest ps If prompted for the name of the list...

Page 68: ...t is more than 6 feet approximately 1 8 meters but less than 25 feet approximately 7 5 meters from the printer You want the printer to return information to the host The standard serial cable has a 25...

Page 69: ...parallel port and the 25 pin serial port may look similar but the parallel port is female and the serial port is male The following sections Testing Serial Communication and Changing Serial Port Setti...

Page 70: ...a page from the printer and then send it to the printer Creating the Test File To create the test file type the following commands at the DOS prompt you can use either uppercase or lowercase letters h...

Page 71: ...y data bits and stop bits shown on the start up page match those in your AUTOEXEC BAT file you need make no further changes Go to the section Special PC Concerns later in this chapter If the printer s...

Page 72: ...icator and takes the printer off line MENU CONFIGURATION OPERATOR CON TROL Accesses the Configura tion menu NEXT CONFIGURATION ADMINISTRATION Advances to the Configu ration Administration menu SELECT...

Page 73: ...E is any Baud Rate option SELECT RATE IS SELECTED SERIAL BAUD RATE Confirms the selected baud rate Returns to the Administra tion Communications Serial menu If you are done changing serial pa rameters...

Page 74: ...Data Bits NEXT SERIAL DATA BITS Advances through the Se rial menu SELECT DATA BITS 8 BITS Accesses the Data Bits op tion and displays the cur rently selected data bits NEXT DATA BITS 7 BITS Advances...

Page 75: ...tion Communications Serial menu If you are done changing serial pa rameters then go to the How to Save Changes section next in this chapter for save changes informa tion How to Save Changes ONLINE OF...

Page 76: ...not be able to access all of the printer s features If your application does not offer a driver for any QMS printers you can use a PostScript driver if you are working in PostScript emulation or ESP m...

Page 77: ...ter printing problems with the Windows driver If so use Microsoft s Windows driver with the WPD file included with the PS Executive Series Utilities See the PS Executive Series Utilities documentation...

Page 78: ......

Page 79: ...Chapter 4 Printer Configuration Chapter highlights Printer control panel operation Printer menu structure...

Page 80: ......

Page 81: ...selections that control printer operations The control panel LED light emitting diode indicators and LCD liquid crystal display message window provide information about the printer and about the stat...

Page 82: ...formation on this option Printer Control Panel The control panel fig 4 1 consists of the following parts Five indicators that display printer status information three print engine indicators that disp...

Page 83: ...he simultaneous interfaces Lights when the printer is on line and ready to accept and process new print jobs Pressing it once takes the printer off line the indicator is not lighted making the printer...

Page 84: ...one line only the highest priority message is displayed When the status associated with a displayed message has changed the message is cleared from the window and the next highest priority message is...

Page 85: ...nue to compile and print using the data already received a job may be interrupted causing it to wait for more incoming data before printing resumes When the printer is off line pressing the Online Off...

Page 86: ...s the printer How To End a Print Job Press the control panel keys in the order shown in the following instructions to send an end of job indicator The printer responds by displaying a status message i...

Page 87: ...rint a Status Page Press the control panel keys in the order shown in the following instructions to print a status page The printer responds by displaying a status message in the message window You ma...

Page 88: ...e Status Page key Press this key to access the Configuration menu after the printer goes off line When changing printer setup press this key to cancel a change before pressing the Select key to return...

Page 89: ...of selections for that function Functions are further divided into logical groups called submenus In the case where submenus are needed the function provides access to the submenu Idle Administration...

Page 90: ...capabilities are usually handled most efficiently within specific print jobs since each job has its own requirements However if there is no way of specifying these options within a job you may do so...

Page 91: ...the indicator MENU CONFIGURATION OPERATOR CON TROL Accesses the Configura tion menu NOTE The printer must be off line and idle to change printer configuration Using Passwords The Operator Control and...

Page 92: ...ns such as ESP Hexdump PCL4 HP GL and PostScript How to Select Configuration Menu Options Administration Installation Operator Control Administration Configuration Administration Communications Commun...

Page 93: ...FFLINE IDLE Turns off the indicator MENU CONFIGURATION OPERATOR CON TROL Accesses the Configura tion menu NEXT CONFIGURATION ADMINISTRATION Advances to the Admini stration menu SELECT ADMINISTRATION C...

Page 94: ...tion val ues To ignore changes press the Select key and then press Online Offline NEXT SAVE CHANGES YES Advances to the next save changes option SELECT IDLE Finishes printing any print jobs in process...

Page 95: ...Menu key on the first character of the input field the character farthest to the left When you exit the printer verifies the character information and confirms it in the message window You are returne...

Page 96: ...e Administra tion Communications menu NEXT COMMUNICATIONS EMULATIONS Advances to the Admini stration Communications Emulations menu SELECT EMULATIONS ESP DEFAULT EMUL Accesses the Emulations and ESP D...

Page 97: ...re the printer canacceptprint jobswith configurationchanges the changes must be saved How to Save Configuration Menu Changes Press the control panel keys in the order shown in the following instructio...

Page 98: ...printer ONLINE OFFLINE IDLE Turns on indicator and puts the printer in a ready state NOTE Some Administration menu changes require that the printer be restarted before they take effect usually the pri...

Page 99: ...ur printer Operator Passwrd Maintains the Operator Control menu password Prerequisite Set Use Operator Passwrd to on Operator Passwrd 16 characters default blank Password used to access the Operator C...

Page 100: ...ntains the Administration menu s password Prerequisite Set Use Admin Pwd to on Admin Password 16 characters default blank Password used to access the Administration menu Use Admin Pwd Sets the Use Adm...

Page 101: ...ol panel to change the values print the job and then change the values back to their defaults NOTE Changing document processing values through the control panel in a shared environment is not recommen...

Page 102: ...rints all copies of one page before printing the next page On Collates multiple copies of a document Prints the entire copy of a document before printing the next copy Orientation Maintains the paper...

Page 103: ...ault input bin Displays an next to the default input bin Chain Inputbins Maintains the chain input bin value Chain Inputbins default on range on off On Switches to the next input bin with the same siz...

Page 104: ...ons within this menu are seldom changed after the initial system installation Prerequisite To password protect the menu Install optional security card Set Use Operator Pwd to On Specify Operator Passw...

Page 105: ...er of seconds that the PostScript emulation waits for incoming data If the printer goes idle after 30 seconds and does not print increase this timeout Large print jobs such those generated by graphics...

Page 106: ...active Establishes two way communication between the host and the printer Noninteractive Establishes one way communication from the host to the printer Disabled Turns off serial interface communica ti...

Page 107: ...200 2400 4800 9600 19200 38400 Rate that data is transmitted bits per second over the serial interface Parity default none range none mark space odd even Check bit used to identify data transmission e...

Page 108: ...Information for more information Normal Enables standard ASCII hex proto col Datais sentandreceivedinASCII format This mode is recommended if you do not print binary data It was designed for data in...

Page 109: ...ted to the parallel interface A 00000 value does not turn off the spooling buffer for the parallel interface If thevalueis set to00000 theprinter calculates the Min K Spool at initialization Prerequis...

Page 110: ...pt op erators Normal Fixed Enables standard ASCII hex proto col Print jobs can not alter this value through PostScript operators Binary Enables binary communications pro tocol Print jobs can alter thi...

Page 111: ...t jobstothe printer the workstation belonging to the first user is unavailable until the first job has been printed and the workstation belonging to the second user is unavailable until both jobs have...

Page 112: ...lt emulations You must turn the printer off and back on again for the changes to take effect ESP Default Emul default PCL4 range PCL4 HPGL PostScript Optional emulations appear only if installed Admin...

Page 113: ...e back ground On Prints white image on black back ground Enhanced Mode default off range off on Indicator that sets the resolution of a downloaded character set Off Uses standard resolution On Turns o...

Page 114: ...or default 3 range 1 8 Pen 4 Width and color for pen 4 of the plotter pen width default 3 3 mm range 1 60 pen color default 4 range 1 8 Pen 5 Width and color for pen 5 of the plotter pen width default...

Page 115: ...ISO 2 ISO 4 ISO 6 ISO 10 ISO 11 ISO 14 ISO 15 ISO 16 ISO 17 ISO 21 ISO 25 ISO 57 ISO 60 ISO 61 ISO 69 ISO 84 ISO 85 Lists the symbol sets available with the HP PCL4 emulation Lines Per Page default 60...

Page 116: ...s This mode does not support the Post Script color operators and use of color operators could even cause the print file to fail Level 1 Color For files that contain color PostScript Level 1 operators...

Page 117: ...contents of special pages Print Status default no range no yes Status page lists printer identification information current memory configuration timeouts communication settings input buffer sizes and...

Page 118: ...er tray Inputbin 3 name Selects paper form the optional tray Trailer Page default off range off on on error errors only Indicator for trailer error page Off Does not print a trailer error page for eac...

Page 119: ...ions Use the Administration Startup Options menu fig 4 10 to configure your printer to run certain options automatically when the printer is turned on Do Start Page default yes range yes no Indicator...

Page 120: ...pabilities when the printer is turned on The Do Sys Start file does not print Yes Opens the SYS START file No Does not open the SYS START file Do Error Handler default no range no yes Indicatorthat ac...

Page 121: ...inder the performance level of the printer On your QMS 860 Print System you can maintain memory in one of two ways allocate each client s memory individually through the Administration Memory menu or...

Page 122: ...paper size K Mem for Spool 5 digits default 00192 range 00192 06144 Prerequisite value must be greater than the sum of the Min K Spool for all installed and enabled communications interfaces Number of...

Page 123: ...client holds downloaded PostScript emulation fonts and operators K Mem PS Fonts 5 digits default 00256 range 00128 08192 Number of kilobytes of RAM dedicated to caching bitmap representations of Post...

Page 124: ...to the frame buffers The amount of frame buffer storage affects the maximum complexity of any single page K Disk Cache 5 digits default 00128 range 00032 02048 Number of kilobytes of RAM dedicated to...

Page 125: ...ients that need additional memory However the hard disks remain unavailable until this client s size is increased MB Printer Mem default 12 range 12 32 Number of megabytes of RAM which are available t...

Page 126: ...er 5 the Printing a Status Page section for information on how to print the status page Then measure the distance from where the tickmarks meet to the left and bottom edge of the paper Both measuremen...

Page 127: ...ommands See the QMS Crown Document Option Commands manual which is an optional purchase available from your QMS vendor for more information on DOC commands Inputbin 3 Name 16 characters default option...

Page 128: ...job from the page that an error or paper jam occurs on Off Does not reprint a print job when an error or jam occurs Toner Out Act default continue range continue stop Continue Continues to print after...

Page 129: ...ets allconfigurationvaluestotheir original defaults This takes effect im mediately No Does not reset configuration values Keypad Language default English range English French German Spanish Sets the c...

Page 130: ...k on again The printer release number is listed on both the start up and the status page Once this reorganization is done the files on the hard disk can no longer be accessed if the hard disk is attac...

Page 131: ...l Font or Emulation section for information on how to remove an option Format Disk Use this selection to format a hard disk See chapter 8 the How to Format a Disk section for information on how to for...

Page 132: ...s much of this value as it can Turn the printer off and back on again for this value to take effect The symbol represents any hard disk Location default DSK range DSK0 DSK6 List of installed hard disk...

Page 133: ...apter 5 Daily Operations Chapter highlights Using print media Loading paper Chaining input bins Clearing paper jams Replacing the toner cartridge Cancelling and ending print jobs Caring for the printe...

Page 134: ......

Page 135: ...r Page Type Page Size Imageable Region Plain Paper Inches Millimeters Inches Millimeters 11 x 17 11 0 x 17 0 279 x 432 10 6 x 16 9 269 x 429 A3 11 7 x 16 6 297 x 422 10 6 x 16 2 269 x 411 Ledger 17 0...

Page 136: ...trol panel 3 Use the PS Executive Series Utilities 4 You can also use the PostScript translate and scale operators to reduce image size and change its placement on the page The QMS Crown Technical Ref...

Page 137: ...surface In a closed cabinet In a cool dry area NOTE Do not leave paper unwrapped or in a place where heat and humidity can damage it Loading the 250 Sheet Paper Cassette The QMS 860 Print System comes...

Page 138: ...Load paper in either 250 sheet paper cassette as follows 1 Remove the paper cassette from the printer fig 5 1 Fig 5 1 Remove the Paper Cassette Chapter 5 5 4 D a i l y O p e r a t i o n s...

Page 139: ...o the paper cassette so that it lies flat does not exceed the top limit mark fig 5 2 and rests under the retaining clips The cassette holds about 250 sheets of 20 lb 75 g m2 paper Top Limit Bottom Lim...

Page 140: ...4 Insertthe papercassetteintothe papercassette installation slot fig 5 3 Fig 5 3 Insert the Paper Cassette Chapter 5 5 6 D a i l y O p e r a t i o n s...

Page 141: ...5 Push the filled paper cassette straight into the installation slot until it is firmly seated fig 5 4 Fig 5 4 Seat the Paper Cassette Chapter 5 D a i l y O p e r a t i o n s 5 7...

Page 142: ...size fig 5 5 The printer delivers your output print side down to the output tray at the top of the printer The paper stop keeps the paper positioned in the output tray Fig 5 5 Adjust the Paper Stop Ch...

Page 143: ...ettes only when using 11 x 17 A3 or legal B4 paper cassettes Attach one to the rear of the printer and attach the other to the rear of the optional paper feeder Rear Cassette Covers Fig 5 6 Install Re...

Page 144: ...if the print quality is suitable for your needs then use landscape orientation to create the envelope text in your application short edge first set the multipurpose tray to universal paper size and fe...

Page 145: ...5 angle 2 Adjust the multipurpose tray extension to fit the paper size Pull out the tray extension by the metal area of the tray edge fig 5 8 Fig 5 7 Open the Multipurpose Tray Metal Area Fig 5 8 Adju...

Page 146: ...3 Adjust the paper guides to the size of the paper fig 5 9 Fig 5 9 Adjust the Paper Guides Chapter 5 5 1 2 D a i l y O p e r a t i o n s...

Page 147: ...the multipurpose tray load it lengthwise long edge first Insert the print media straight in between the paper guides fig 5 10 as far as possible The paper is automatically fed into the printer and th...

Page 148: ......

Page 149: ...he multipur pose tray load it face down lengthwise long edge first with the top of the page on the left side of the tray fig 5 11 Letterhead Memo Front Top of Page Fig 5 11 Insert Letterhead Memo Pape...

Page 150: ...s paper entrance fig 5 12 is lowered before inserting the paper If the middle plate is raised turn the poweroff andthenback on again beforeinserting the print media 5 Adjust the paper guides so that...

Page 151: ...6 Adjust the paper stop to the correct paper size fig 5 13 Fig 5 13 Adjust the Paper Stop Chapter 5 5 1 6 D a i l y O p e r a t i o n s...

Page 152: ...paper in the tray with the side you want to print next facing down fig 5 14 Straightenthefront ofthepaper ifit is curled becausecurling can cause print media jams and wrinkles on the printed page Prin...

Page 153: ...abinet Out of high temperature and humidity areas Do not leave transparencies unwrapped or in a place where heat and humidity can damage them Loading Transparencies in the Paper Tray Transparencies ar...

Page 154: ...Labels Use only labels recommended for laser printers See appendix B the Print Media section for label specifications Adhesive label stock has pressure sensitive peel and stick adhesive backing Alway...

Page 155: ...paper feed capacity to 500 sheets or 600 sheets including the 100 sheet multipurpose tray Attaching an optional cassette supporter to the paper feeder allows you to install an optional 500 sheet pape...

Page 156: ...nfigura tion menu SELECT and NEXT OPERATOR CON TROL CHAIN INPUTBINS Accesses the Operator Control menu and ad vances to the Chain Input Bins option SELECT CHAIN INPUTBINS ON Accesses the Chain Input B...

Page 157: ...ammed media and then reprint the job However the QMS 860 Print System provides automatic jam recovery If a media jam occurs remove the jammed media and the printing automatically resumes from the page...

Page 158: ...each of the indicated locations and remove any jammed print media Jams can occur in more than one location at a time so be sure to check all the indicated locations After clearing the jam always open...

Page 159: ...WARNING The fixing assembly and print delivery guide become extremely hot when theprinter is used Personal injury could result if you touch those areas ACHTUNG Die Fixiereinheit unddie Papierf hrung w...

Page 160: ...er has passed completely through the fixing assembly NOTE If the end of the print media has not passed completely through the fixing assembly area and the print media is pulled toward the inside of th...

Page 161: ...er checking all print media paths in the fixing assembly area close the front cover and the multipurpose tray If the jam has been cleared printing will restart If the jam remains check the paper casse...

Page 162: ...jammed print media by pulling in the direction of the arrow fig 5 18 After replacing the paper cassette open and close the front cover If the jam has been cleared printing will restart If the jam rema...

Page 163: ...Open the front upper door and remove the jam by pulling in the direction of the arrow fig 5 19 After removing the jammed print media close the front upper door If the jam has been cleared printing wil...

Page 164: ...ultipurpose tray and close the tray extension 2 Push up on the release button and open the front cover 3 Remove the print media from the paper pick up area by pulling in the direction of the arrow fig...

Page 165: ...mend that you do not use refilled toner cartridges Due to variations in toner quality and reliability your print quality may be reduced In addition toner leaks affect your warranty The toner cartridge...

Page 166: ...our warranty Replace the toner cartridge as follows 1 Open the multipurpose tray using both hands 2 Push up on the release button and open the front cover 3 Grasp the green tabs of the empty toner car...

Page 167: ...22 Corrosion or obstruction in this area could cause the printer to malfunction CAUTION Put the old toner cartridge in the trash receptacle Do not dispose of the old toner cartridge by placing it in...

Page 168: ...dges from your QMS vendor See appendix B the Print Engine section for toner specifications WARNING The fixing assembly and print delivery guide areas become extremely hot when the printer is used Pers...

Page 169: ...2 Place the cartridge on a flat stable surface remove the black protective sheet fig 5 23 and discard it Fig 5 23 Remove the Protective Sheet Chapter 5 5 3 4 D a i l y O p e r a t i o n s...

Page 170: ...3 Hold the cartridge with both hands and gently rock it from side to side five or six times to distribute the toner fig 5 24 Fig 5 24 Distribute the Toner Chapter 5 D a i l y O p e r a t i o n s 5 3 5...

Page 171: ...he orange tab straight out 26 4 67 cm Discard the orange tab and tape seal NOTE When the toner cartridge is installed and the front cover is partially openedorpartially closed thedrumprotective shutte...

Page 172: ...5 Grasp the green tabs on the toner cartridge and place the cartridge on the rails inside the printer fig 5 26 Fig 5 26 Place Toner Cartridge on Rails Chapter 5 D a i l y O p e r a t i o n s 5 3 7...

Page 173: ...de the cartridge straight back into the printer until it is firmly seated fig 5 27 7 Close the front cover and close the multipurpose tray if it is not being used Fig 5 27 Install the Toner Cartridge...

Page 174: ...f additional disk space for collation greatly improves collation performance Increasing the disk space to be used for collation allows increasingly more complex and longer collation sequences However...

Page 175: ...convenience and the time savings derived from not having to separate and sort individual copies of a print job Each copy of the print job exists as a whole unless chunk collation has occurred There i...

Page 176: ...r settings printer set up options for paper handling Current memory configuration printer memory settings Timeouts printer timeout settings Communications settings and input buffer sizes settings for...

Page 177: ...ble Typeface Outlines Communications Settings Input Buffer Sizes Printer Settings Current Memory Configuration Timeouts Printer Identification Fig 5 30 Printer Status Page Chapter 5 5 4 2 D a i l y O...

Page 178: ...The Cancel key has two functions It cancels or ends the first job in the queue and allows you to send an end of job indicator to a currently compiling print job waiting on incoming data It not necess...

Page 179: ...ob is com pletely removed from the printer How to End a Print Job Control Panel Keys Message Window Printer Response WAITING FOR IN PUT END JOB Displays this message and accepts an end of job indi cat...

Page 180: ...for printing Do not leave the printer open for any length of time especially in well lit places light may damage the toner cartridge Wait until the printer has cooled down before covering it with a du...

Page 181: ...ng times Every time the toner cartridge is changed Whenever print quality becomes unsatisfactory When cleaning the printer follow these guidelines Use only water Never use neutral detergents or other...

Page 182: ...section of this chapter 2 Wipe the transparent sheet area clean fig 5 31 with a soft cloth soaked in water Then wipe dry with another soft cloth Transparent Sheet Metal Feed Roller Rubber Feed Roller...

Page 183: ......

Page 184: ...Chapter 6 Print Quality Chapter highlights Testing the print quality Adjusting the print quality Changing the gamma correction...

Page 185: ......

Page 186: ...ology gives you more flexibility to control the print quality factors About Print Density Print density is the amount of toner placed on the page making the print appear lighter or darker The higher t...

Page 187: ...ensity To increase density darken print on the page rotate the dial up using your left thumb To decrease density lighten print on the page rotate the dial down The dial clicks at the center setting Ad...

Page 188: ...obtained by varying the ratio of black to white dots The numberof graylevels dependsonprinterresolution and screen frequency Halftone is a printed copy of a scanned image as a set of tiny evenly space...

Page 189: ...inch lpi screen frequency has 71 lines of dots for each inch of the halftone screen Figure 6 2 shows the relationship between screen frequency gray levels and print resolution As the screen frequency...

Page 190: ...Script setscreen operator The QMS Crown Technical ReferenceManual which is an optional purchase available from your QMS vendor contains information on setscreen Gamma Correction Concept Often in scann...

Page 191: ...mma cor rection 1 and gamma correction 3 Change from Gamma 0 to Gamma 3 Gamma correction 3 provides a high con trast It accentuates the near black charcoal or dark gray and the near white very light g...

Page 192: ...s an optional purchase available from you QMS vendor for more information on settransfer Gamma Correction Application You can use gamma correction to correct gray scale problems for scanned images or...

Page 193: ......

Page 194: ...Chapter 7 Professional Printing Chapter highlights Introduction to typefaces and fonts Introduction to page design...

Page 195: ......

Page 196: ...the more you can improve the appearance of your documents You need to know the following four terms since they are often confused Typeface A named design of a set of printed characters such as Times...

Page 197: ...ine or tail on the ends of the strokes of a letter Serifs usually on the lower half of a letter have also been referred to as feet or curlicues Courier ITC Bookman New Century Schoolbook Palatino and...

Page 198: ...one font that accidentally fell into a drawer of another font When discovered it was thrown into a box with other pies known as a hell box to be sorted out later They are especially useful for highli...

Page 199: ...e HelveticaCondensedOblique HelveticaCondensedOblique HelveticaCondensedOblique HelveticaCondensedOblique HelveticaCondensedOblique HelveticaCondensedOblique HelveticaCondensedOblique HelveticaCondens...

Page 200: ...Script ITC Zapf Chancery Medium Italic Pi or Symbol Symbol 01234 56789 _ 537 581 98 6 198 ITC Zapf Dingbats All of these typeface families are authentic they are licensed they carry the true name and...

Page 201: ...12 10 Regular Portrait Courier 12 10 Bold Portrait Courier 12 10 Italic Portrait Courier 10 12 Regular Portrait Courier 10 12 Bold Portrait Courier 10 12 Italic Portrait Line Printer 16 66 8 5 Regula...

Page 202: ...rm obliqueform obliqueform obliqueform obliqueform obliqueform q q q q d b ld bli f d b ld bli f d b ld bli f d b ld bli f d b ld bli f andaboldobliqueform andaboldobliqueform andaboldobliqueform anda...

Page 203: ...orm is thicker Times is a proportionally spaced typeface Palatino Palatino is a graceful typeface designed by Hermann Zapf It is highly legible and often used for headlines It has a bold form and a tr...

Page 204: ...d by Hermann Zapf itis useful for invitations announcements and text that needs elaborate flourishes This typeface has only one form the medium italic used here Symbol The Symbol typeface is used for...

Page 205: ...a true italic form since italic forms convey grace The skillful use of typeface in page design can also increase readability Good newspapers are an example of the use of text placement for maximum rea...

Page 206: ...t of a piece of metal type Computer typefaces are harder to measure since they are not physical objects In proportional fonts size is usually described in points which measure heightrather thanwidth I...

Page 207: ...ace whose characters all have uniform and equal spacing Another term for this style of type spacing is fixed pitch A monospaced or fixed pitch typeface is useful for spreadsheets and other documents w...

Page 208: ...ection of the print on a page Portrait orientation reads from left to right across the narrower dimension of the page This manual is in portrait orientation Landscape orientation also reads from left...

Page 209: ...ividually but are mechanically slanted versions of the upright or Roman form from which they derive Oblique forms can be very attractive in their own right The term refers to the method of design The...

Page 210: ...al and Cookbook Reading MA Addison Wesley 1985 ISBN 0 201 10179 3 Bonura Larry S Desktop Publisher s Dictionary Plano TX Wordware 1989 ISBN 1 55622 106 1 Campbell Alastair ed The Graphic Designer s Ha...

Page 211: ...nce Manual Supplement for Version 2011 Adobe Systems Inc January 24 1992 Smith Ross Learning PostScript A Visual Approach Berkeley Peachpit Press 1990 ISBN 0 938151 12 6 Chapter 7 7 1 6 P r o f e s s...

Page 212: ...Chapter 8 Printer Options Chapter highlights Additional printer options Installation procedures for printer options...

Page 213: ......

Page 214: ...orter Font and emulation cards Security card SIMM upgrades Network interfaces Centronics to Dataproducts parallel port conversion External hard disk drive QMS Crown Technical Reference Manual QMS Crow...

Page 215: ...two cassettes at once increasing paper feed capacity to 600 sheets including the multipurpose tray For this configuration you must purchase the paper feeder and the desired paper cassette Dual cassett...

Page 216: ...the packing materials that protect the paper feeder during shipment as follows 1 Take the paper feeder and rear cassette cover from the shipping carton 2 Remove any tape and packing material from the...

Page 217: ...cover on the lower right side fig 8 1 by pulling the connector cover away from the printer 4 Place the paper feeder on a stable flat surface and turn the paper cassette installation slot toward you Fi...

Page 218: ...located on the right and left of the paper feeder bottom fig 8 2 toward you lock released condition Lock Claws Lock Levers Paper Cassette Installation Slot Fig 8 2 Release the Lock Levers Chapter 8 P...

Page 219: ...6 Move the connector cable located at the inner left of the paper feeder to the outside of the paper feeder fig 8 3 Fig 8 3 Move the Connector Cable Chapter 8 8 6 P r i n t e r O p t i o n s...

Page 220: ...g 8 4 Be careful that the connector cable is not caught between the printer and the paper feeder 8 Push the green lock levers located at the right and left of the paper feeder bottom to the rear locke...

Page 221: ...ector cable located at the inner left of the paper feeder into the printer s connector at the back of the printer fig 8 5 Connector Cable Fig 8 5 Plug in the Connector Cable Chapter 8 8 8 P r i n t e...

Page 222: ...ssette as described in the Dual Paper Cassettes section later in this chapter NOTE When using the legal B4 or 11 x 17 A3 size paper cassette with the optional paper feeder remember to place the rear c...

Page 223: ...this chapter The following is a quick reference guideline to removing the paper feeder a Remove the connector cover b Unplug the paper feeder s connector cable c Unlock the green lock levers on the p...

Page 224: ...r have to move or ship the printer to a new location Installing the Cassette Supporter The cassette supporter is installed on the paper feeder and then the paper feeder is installed on the printer If...

Page 225: ...and right of the cassette supporter fig 8 7 Pull the lock buttons out until you hear them click Then place the cassette supporter on a flat stable surface Lock Buttons Fig 8 7 Pull Out the Lock Button...

Page 226: ...t the holes on the bottom of the paper feeder onto the extrusions on the cassette supporter fig 8 8 Extrusions Fig 8 8 Place Paper Feeder on Cassette Supporter Chapter 8 P r i n t e r O p t i o n s 8...

Page 227: ...ock buttons on the bottom left and right sides of the cassette supporter until you hear a click 6 Attach the paper feeder to the printer See the Installing the Paper Feeder section earlier in this cha...

Page 228: ...chapter 4 Remove the cassette supporter by following the steps in the Installing the Cassette Supporter section earlier in this chapter in reverse order The following is a quick reference guideline t...

Page 229: ...eeder both cassettes must be inserted in order to print There are two possible paper input configurations when using dual paper cassettes Two 250 sheet cassettes See the steps in the Loading the 250 S...

Page 230: ...leveled out Use the procedure that follows to load the paper cassette 1 Fan the paper stack and align the paper on a flat surface 2 Load the paper in three steps as follows fig 8 10 a Up to the bottom...

Page 231: ...per stack lies flat does not exceed the top limit mark and is positioned under the retaining clips fig 8 11 Retaining Clips Fig 8 11 Position Paper in 500 Sheet Paper Cassette Chapter 8 8 1 8 P r i n...

Page 232: ...e in the paper installation slot fig 8 12 5 Push the filled paper cassette straight into the installation slot until it is firmly seated Fig 8 12 Insert the 500 Sheet Paper Cassette Chapter 8 P r i n...

Page 233: ...size fig 8 13 Theprinterdeliversyour output print sidedown to theoutput tray at the top of the printer The paper stop keeps the paper positioned in the output tray Fig 8 13 Adjust the Paper Stop Chap...

Page 234: ...ess the Online Of fline key once to take the printer off line If you insert a font or emulation card in one of the card slots without taking the printer off line you cannot use the printer s resident...

Page 235: ...the printer driver you have installed for each application supports the fonts on the card If it does not contact your application manufacturer for support Removing Font and Emulation Cards Use the fol...

Page 236: ...i cator should be off before you insert or remove a security card Press the Online Offline key once to take the printer off line If you forget to take the printer off line before you insert or remove...

Page 237: ...erator Control menus Press the control panel keys in the order shown in the following instructions The printer responds by displaying a statusmessagein the messagewindow Youmayneedtopress the Next key...

Page 238: ...to enter the password PASSWORD is the entered password See chapter 4 the Entering Character In formation section for de tails on how to enter character information SELECT PASSWORD IS SELECTED Confirms...

Page 239: ...e Administration Menu Control Panel Keys Message Window Printer Response MENU and NEXT CONFIGURATION INSTALLATION Accesses the Configura tion menu and advances to the Configuration Installa tion menu...

Page 240: ...ve changes NEXT SAVE CHANGES YES Advances to the next Save Changes option SELECT IDLE Finishes printing any print jobs in process saves changes and idles or reini tializes the printer ONLINE OFFLINE I...

Page 241: ...uld be performed only be a qualified QMS service technician ACHTUNG Da beim Einbau der nachfolgend aufgef hrten Optionen Speichererweiterungen Einbau optionaler Inter faces und Umr stung von Centronic...

Page 242: ...may build up static and you will have to repeat the grounding process Chapter 8 P r i n t e r O p t i o n s 8 2 9...

Page 243: ...the printer Disconnect the power cord and all interface cables parallel serial AppleTalk and the optional interface from the printer 2 Open the multipurpose tray using both hands 3 Push up on the rele...

Page 244: ...hold the cover with your right hand while you unplug the connector cable from the printer Fig 8 17 This allows access to the printer s controller board Connector Cable Fig 8 17 Remove the Printer s C...

Page 245: ...set aside the 15 screws on the metal controller boardcover fig 8 18 Thenremove the metalcover to access the controller board Fig 8 18 Remove the Controller Board Cover Chapter 8 8 3 2 P r i n t e r O...

Page 246: ...d with your printer option accessory kit and grounding it to any base metal surface such as the bottom of your telephone Avoid walking around after grounding yourself because your body may build up st...

Page 247: ...s plastic cover over the top of the printer and slide the connectorcablebackinto theprinter sconnector fig 8 20 Connector Cable Fig 8 20 Plug Connector Cable into the Printer Chapter 8 8 3 4 P r i n t...

Page 248: ...rinter Secure the cover to the printer by replacing the two screws you removed earlier fig 8 21 4 Reconnect all interface cables and the power cord and then turn on the printer Fig 8 21 Replace Front...

Page 249: ......

Page 250: ...the bottom of your telephone Avoid walking around after grounding yourself because your body may build up static and you will have to repeat the grounding process If you obtained the SIMM from someone...

Page 251: ...board with the notch on the left side Slide the SIMM into any open SIMM connector on the controller board fig 8 22 Push gently to make sure the board is properly seated onto the connector NOTE You can...

Page 252: ...t making sure that the bottom of the SIMM is seated completely in the connector 5 Repeat steps 2 4 for each additional SIMM you are installing 6 Replace the printer and controller board covers by foll...

Page 253: ...base metal surface such as the bottom of your telephone Avoid walking around after grounding yourself because your body may build up static and you will have to repeat the grounding process If you obt...

Page 254: ...SIMM is released Tilt the SIMM forward to a 45 angle away from the SIMM connector fig 8 24 3 Follow the steps in the Replacing the Printer and Controller Board Covers section of this chapter to replac...

Page 255: ...n accessory kit and grounding it to any base metal surface such as the bottom of your telephone Avoid walking around after grounding yourself because your body may build up static and you will have to...

Page 256: ...into the two holes on the controller board The support posts have a larger diameter at one end and are tapered at the other end Snap the ends with the larger diameter in the controller board fig 8 25...

Page 257: ...lace the controller board and printer covers by following the steps in the Replacing the Controller Board and Printer Covers section found earlier in this chapter 6 Remove the screws from the optional...

Page 258: ...nterface cables and the power cord and then turn on the printer Using an Optional Network Interface Once an optional network interface is installed refer to the interface s user sguidefor complete inf...

Page 259: ...protocol value through PostScript op erators Normal Fixed Enables standard ASCII hex proto col Print jobs can not alter this value through PostScript operators Binary Enables binary communications pro...

Page 260: ...procedure A 50 pin to 36 pin cable 1 Follow the instructions in the Removing the Controller Board and Printer Covers section earlier in this chapter being careful to follow the directions for elimina...

Page 261: ...the two shunts on the two jumpers JP1 and JP2 nearest the parallel port fig 8 28 Orientation of the shunts is not important Fig 8 28 Place the Shunts on the Jumpers Chapter 8 P r i n t e r O p t i o n...

Page 262: ...socket fig 8 29 5 Follow the instructions in the Replacing the Printer and Controller Board section earlier in this chapter being careful to follow the directions for eliminating static 6 Use the 50 p...

Page 263: ...rnal hard disks through the SCSI port on the rear of the printer fig 8 30 These hard disks provide storage space for optional emulations and permanent downloading of fonts APPLETALK PARALLEL OPTIONAL...

Page 264: ...t or remove disk operations display until the Menu key is pressed You must restart the operation from the beginning when an error occurs Error Message Meaning READ FAILURE A floppy disk is not inserte...

Page 265: ...the disk cannot be used Press the Menu key to remove the message and contact your QMS vendor Control Panel Keys Message Window Printer Response SELECT DISK OPERATIONS FORMAT DISK Accesses Disk Operat...

Page 266: ...essed if the hard disk is attached to an earlier QMS Crown printer again This reorganization process takes time If when you first turn the printer on after attaching a previously used hard disk it doe...

Page 267: ...mbols are used in this procedure the disk or card number is designated with the symbol and the card number is CAR0 or CAR1 Control Panel Keys Message Window Printer Response SELECT DISK OPERATIONS INS...

Page 268: ...files from the hard disk How to Remove an Option After you have accessed the Administration Disk Operations menu press the control panel keys in the order shown in the following instructions to remove...

Page 269: ...ON READING DATA Displays a reading mes sage while reading the data on the card and removing the option and files from the hard disk REMOVE OPTION REMOVE COMPLETE Displays after the option is removed M...

Page 270: ......

Page 271: ...Chapter 9 Troubleshooting Chapter highlights Preventing jams Responding to status messages Problem checklist Print quality problems Placing a service call...

Page 272: ......

Page 273: ...mable Supplies section for more information Make sure paper transparency film and labels are not folded or wrinkled Do not overfill the paper cassette or the multipurpose tray The 11 x 17 A3 legal B4...

Page 274: ...anged the message is cleared from the window and the next highest priority message is then displayed Status messages are not displayed while the printer is off line NOTE A service message sometimes oc...

Page 275: ...icatesa scanner motormalfunction Con tact your QMS vendor CALL FOR SERVICE ENGINE ERROR 6 Indicates a beam detect error Contact your QMS vendor CALL FOR SERVICE ENGINE ERROR 7 Indicatesa fanmotor1 mal...

Page 276: ...e tray If the printer does not support the paper size you want select the universal paper size to clear the error See chapter 4 the Operator Control Multipurpose Sz section for more information on mul...

Page 277: ...rinting PostScript Error with Error Handler Enabled If you receive a PostScript error when printing a file that previously printed correctly on another PostScript printer check the Other Common Printe...

Page 278: ...problem and to learn possible solutions 1 Do all indicators come on when the printer power is turned on YES Go to question 2 NO Check the following Is the power cord plugged into both the power outlet...

Page 279: ...the following Is the printer on line The message window displays IDLE Hasthe communicationmodebeenchangedfrom ESP the factory default to a dedicated mode that does not match the file you are sending...

Page 280: ...ase the timeout with the PS Executive Series Utilities If you continue to have problems with the ESP mode selecting printer language contact your QMS vendor IBM PC and Compatible Computer Checklist If...

Page 281: ...LaserWriter QMS 860 Print System or another PostScript driver Is AppleTalk active in the Chooser dialog box Are the screen fonts installed See chapter 3 Printer Host Interface Other Common Printer Pr...

Page 282: ...ries Utilities to make sure the start up page is on If the start up page is turned on go to step 3 3 Turn the printer off From a cold start it takes a minute for the printer to warm up Be sure you wai...

Page 283: ...to reset to default Additional memory RAM is available Contact your QMS vendor for information on SIMM upgrades See chapter 8 Printer Options 3 If the printer resets in other circumstances call your Q...

Page 284: ...clear the jam If the message is still there try opening and closing the top of the printer again 2 As a last resort try turning the printer off and on this causes jobs to be lost PostScript Emulation...

Page 285: ...a Macintosh file then increase the PS Heap memory client See chapter 4 the Administration Memory section for more information on PS Heap Emulation Error If you receive an emulation error you may need...

Page 286: ...ray and the printer does any of the following then check that you are not using perforated paper including 3 hole punched Perforated and 3 hole punched paper are not recommended for your QMS 860 Print...

Page 287: ...may need to set the end job mode on the printer s control panel See appendix F the Setting the End Job Mode for the Serial and Parallel Protocols section for more information If your QMS Crown printe...

Page 288: ...justment dial on the inside of the printer Change the setting and try printing another page 2 If the TONER OUT message is on replace the toner cartridge 3 Remove the toner cartridge and rotate it seve...

Page 289: ...the thick end of the wedge shaped scale 2 Remove the toner cartridge and rotate it as you would when installing a new cartridge This redistributes toner inside the cartridge Then reinstall the cartri...

Page 290: ...blem you cannot resolve contact your QMS vendor Your QMS vendor is best equipped to handle most problems you may encounter If you cannot get service from your vendor see appendix D QMS Customer Suppor...

Page 291: ...FOR SERVICE ENGINE ERROR 8 CALL FOR SERVICE ENGINE ERROR 9 If you have technical questions your QMS vendor is unable to answer you may call QMS Customer Technical Service See appendix D QMS Customer S...

Page 292: ......

Page 293: ...Appendix A Cable Pinouts...

Page 294: ......

Page 295: ...pinouts for the printer end of the 8 pin LocalTalk cable used to connect a computer and printer Pinout AppleTalk Pin No Name 3 Transmit Data 4 Signal Ground 5 Receive Data 6 Transmit Data 8 Receive D...

Page 296: ...more information Pinout Centronics Parallel Signal Return Signal Direction Pin No Pin No Description 1 19 STROBE In 2 20 DATA 1 In 3 21 DATA 2 In 4 22 DATA 3 In 5 23 DATA 4 In 6 24 DATA 5 In 7 25 DAT...

Page 297: ...ively these cablesshould beshieldedandconnectedto thechassis ofthesystem unit and printer respectively All interface conditions are based on Transistor Transistor Logic TTL level Both the rise and fal...

Page 298: ...Pin No Description 1 2 Data Bit 3 In 11 Parity Error grounded 12 5V limited by 1K ohm resistor Out 19 3 Data Bit 1 In 20 4 Data Bit 2 In 21 5 Online Out 22 6 Ready Out 23 7 Demand Out 28 44 Data Bit...

Page 299: ...o connect a computer and printer Pinout Serial Pin No Name 2 Transmit Data 3 Receive Data 4 Request to Send optional 5 Clear to Send 6 Data Set Ready optional 7 Signal Ground 8 Receive Line Signal Dat...

Page 300: ...d pinouts for IBM PC XT PC AT and compatible computers Pinout IBM PC XT Printer IBM PC XT DB 25S DB 25P 1 1 2 3 3 2 4 5 5 4 20 6 8 6 8 20 7 7 Pinout IBM PC AT Printer IBM PC AT DB 25S DB 9P 1 1 No Con...

Page 301: ...Appendix B Technical Specifications...

Page 302: ......

Page 303: ...loaded long edge actual speed depends on application Resolution 600 x 600 or 300 x 300 print resolution Toner Microfine toner designed especially for high resolution printers EP B cartridge dry single...

Page 304: ...kg Controller Emulations PostScript Levels 2 and Level 1 compatibility mode HP PCL 4 HP GL 7475A 7550A Optional emulations Fonts 39 resident PostScript emulation fonts that can be scaled from 4 point...

Page 305: ...ectrical 5V 10 Fast page mode tras 80 ns tcas 20 ns trac 80 ns tcac 20 ns Mechanical 72 pin industry standard package 1 high tin plated contacts Size 4 MB 1M x 32 8 MB 2M x 32 NOTE Additional memory i...

Page 306: ...rd Disk Drives Approved Vendors There are subtle differences in the command sets of SCSI hard disks from different vendors therefore not all SCSI hard disks are compatible with this printer The follow...

Page 307: ...Level Idle maximum 37 dB A Printing maximum 49 dB A Ozone Density The printer emits less than 0 1 ppm maximum with a 100 duty cycle under 8 hours ofcontinuous operation Relative Humidity Printing 20...

Page 308: ...70 x 16 55 297 2 x 420 4 Short Edge Cassette Legal 8 50 x 14 00 215 9 x 355 6 Short Edge Cassette B4 10 12 x 14 3 257 1 x 363 7 Short Edge Cassette Letter 11 00 x 8 50 279 4 x 215 9 Long Edge Cassett...

Page 309: ...4 128 g m2 Labels paper feed tray 17 34 lb 64 128 g m2 Printer Manuals Your QMS vendor provides the following optional manuals for purchase QMS Crown Technical Reference Manual QMS Crown Document Opti...

Page 310: ...essfully tested Canon brand type D 3 M type PP2500 How Consumables Affect Your Warranty The use of non QMS consumables and or accessories alone does not affect either your warranty or any maintenance...

Page 311: ...Appendix C Character Encoding Tables...

Page 312: ......

Page 313: ...row and the last digit for the column that corresponds to the character you want For example A is in the row headed by 10x and the column headed by 1 Therefore A has an octal value of 101 The second...

Page 314: ...Appendix C Standard Encoding c 2 C h a r a c t e r E n c o d i n g T a b l e s...

Page 315: ...Appendix C Symbol C h a r a c t e r E n c o d i n g T a b l e s c 3...

Page 316: ...Appendix C ITC Zapf Dingbats...

Page 317: ...Appendix D QMS Customer Support...

Page 318: ......

Page 319: ...MS information retrieval service provides applicationnotes technicalsupportnotesoncommonprinting problems and information about printer specifications options accessories consumables and prices In the...

Page 320: ...g information and programs When you use CompuServe type one of the following commands go dtpven takes you to the DTP Vendor forum QMS is section 3 of that forum go qmsprint takes you directly to the Q...

Page 321: ...information ready so our technicians can help you more quickly Your phone number fax number and shipping address A description of the problem The printer model The type of host computer you are using...

Page 322: ...61 3 899 5777 Sydney 61 2 901 3235 Tokyo 81 3 3457 4030 Canada QMS Canada Inc 9630 Rte Trans Canadienne Saint Laurent Qu bec H4S 1V9 Telephones 514 333 5940 800 361 3392 Fax 514 333 5949 National Serv...

Page 323: ...Appendix E Document Option Commands...

Page 324: ......

Page 325: ...rint document creator Creator Print creation date and time CreationDate Print copyright statement CopyRight Print current date Date Print header page IncludeFeature header Print document host Host Pri...

Page 326: ...deFeature origin Reverse image IncludeFeature reverse HP PCL Emulation Reset to PCL defaults IncludeFeature reset Select font IncludeFeature font Select symbol set IncludeFeature symbolset Set carriag...

Page 327: ...Appendix F Additional Technical Information...

Page 328: ......

Page 329: ...pose Your QMS 860 Print System allows you to distribute the printer s memory among the various memory clients where it can best serve your specific printing needs The following sections provide inform...

Page 330: ...aging the memory on your printer There is no single correct way for everyone to allocate available printer memory There is however a best way to configure your printer s memory for maximum efficiency...

Page 331: ...nsufficient memory is allocated to a specific client the features it controls may not be accessible Excess Memory Client Thememoryremainingafterprovidingallthe othermemoryclients with their specified...

Page 332: ...es you can run on your printer simultaneously depend on the amount of RAM you have and how that RAM is distributed Your printer comes with 12 MB of RAM upgradable to 32 MB by adding Single In line Mem...

Page 333: ...y This type of memory can be lost when the printer loses power For example most RAM is volatile Physical Memory The physical memory on your printer is equal to the amount of RAM installed Virtual Memo...

Page 334: ...ontrol the unused features to other clients that need additional memory Evaluation Questions To get a better idea of what your printing requirements and your printer s capabilities are answer the foll...

Page 335: ...and complex will these documents be 16 What paper sizes will you be using 17 Will you be printing at 600 dots per inch dpi if applicable After you have answered all of these questions read the follow...

Page 336: ...ing These settings just ensure you have enough memory allocated to the appropriate clients to perform these functions when requested Memory Clients Memory clients are blocks of printer memory that are...

Page 337: ...tion may require increasing the amount of memory allocated to this client to boost print speed and overall system throughput If not enough memory is allocated to this client memory is taken from the d...

Page 338: ...e this 8 5 x 600 8 638 bytes scanline width 11 x 600 6 600 number of scanlines 638 x 6 600 4 210 800 bytes or 4 113 kilobytes 4 210 800 1024 4113 KB NOTE If you do an equation for printing at 300 x 30...

Page 339: ...ough memory is allocated to this memory client a page can always be ready to print as soon as another page has been imaged to the print engine Your printer takes approximately 64 KB of memory from the...

Page 340: ...ve printer performance There is no specific formula to use in figuring the amount of memory required by the font cache but after a certain point large font caches cause the printer to take longer to p...

Page 341: ...s memory allows more complicated non PostScript jobs to print and allows larger optional emulations or multiple emulations to be loaded and ready to process jobs If an emulation is loaded to process a...

Page 342: ...ent non PostScript fonts Spool Buffers Also knownasHostInputandKMemforSpool this memoryclient stores incoming data from all the interfaces until the physical print engine can print the job When enough...

Page 343: ...t is available to be split among the various memory clients when disk swapping is turned off System Memory Also known as System Use this non configurable client is the amount of RAM that is used to ru...

Page 344: ...is option specifies the maximum space reserved for spooling overflow on the hard disk When aprint jobis sent to your printer aportion of thatjob isstored in the spooling buffer K Mem for Spool while t...

Page 345: ...y begins chunk collating For chunk collation the printer prints and collates portions of the job instead of the entire job at once For example if all the collation memory is consumed by50pagesofa 90 p...

Page 346: ...00 dpi This is what their Current Memory Configuration box on their status page looks like Location Size Host Input 196608 Display List 262144 Font Cache 241664 Framebuffer 8355840 Emulation 524288 Em...

Page 347: ...nce the emulation is identified the print job processes without further checking This minimizes any slowdown resulting from the sensing process To help ESP technology determine the proper emulation of...

Page 348: ...same page Multiple print jobs of different printer languages run together as if they are a single print job For example you send a PCL print job followed by a PostScript print job and the PCL job pri...

Page 349: ...owing your host computer to control print job separation The QMS EOD and the HP EOD commands perform an end of document for all of the printer emulations supported on your QMS Crown printer such as Po...

Page 350: ...er Print Queuing Systems If you use a print queuing system other than a PC print server and you experience whatappears to be an EODcommandproblem you may need to use another procedure such as a print...

Page 351: ...ONLINE OFFLINE IDLE Takes the printer off line The Online Offline indica tor goes off MENU CONFIGURATION OPERATOR CON TROL Accesses the Configura tion menu NEXT CONFIGURATION ADMINISTRATION Advances t...

Page 352: ...Turns on the indicator and puts the printer back on line Adding an EOD Command to Your File When adding an EOD command to your file use the syntax for the selected EOD command exactly as written the...

Page 353: ...file for example ASCII PCL or PostScript file to disk and add your organization s standard EOD command QMS EOD or HP EOD to the end of that file Sample output file Text Text Text Text EndOfDocument A...

Page 354: ...s ensures that network job separation is enforced SeeQMSCrown NetworkNotes anoptional manual available from your QMS vendor for more information on how to create a network job separator for several co...

Page 355: ...nd the value 0x14 T as data send the two character sequence 0x01 0x54 a T instead ASCII T is the result of XORing T with 0x40 This method of quoting guarantees that whenever the printer receives any o...

Page 356: ...o read the data and write out the quoted characters See your QMS vendor for any available information on device drivers or binary filter programs HP GL Emulation Color Encoding Equation The term pen i...

Page 357: ...ses the designated grayscale for any other pen color the printer uses the following equation C 0 3 M 0 59 Y 0 11 K 255 NOTE This equation assumes that each grayscale is a byte value that ranges from 0...

Page 358: ...96 0 3 128 0 59 224 0 11 0 255 28 80 75 52 24 64 0 255 50 Appendix F F 3 0 A d d i t i o n a l T e c h n i c a l I n f o r m a t i o n...

Page 359: ......

Page 360: ...Appendix G Manual Notices...

Page 361: ......

Page 362: ...ipment when so operated Laser Safety This printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Rad...

Page 363: ...iver is connected 4 Consult the dealer or an experienced TV technician for help WARNING To prevent electrical shock do not remove any covers from your printer unless you are a qualified QMS service te...

Page 364: ...onformity Statement Hierdurch bescheinigen wir da dieses Produkt in bereinstimmung mit Postordnung 1046 1984 ist und RFI unterdr ckt ist Die Gesch ftslage und der Verkauf diese Ger te auszuprobieren m...

Page 365: ...ur printer complies with the Electronics Emissions Requirements of the German Federal Minister for Postal and Telecommunication Technology regulation Vfg 1046 1984 Your printer complies with the Elect...

Page 366: ...Appendix G M a n u a l N o t i c e s G 5...

Page 367: ...and the printer The computer and the printer must be configured at the same baud rate It can be set from 300 to 38 400 baud depending upon the type of computer used Binary A base 2 number system writ...

Page 368: ...ce of the printer Concurrent Interfaces Interface ports that are all active simultaneously This gives you the ability to print all three ports concurrently rather than be restricted to one See Simulta...

Page 369: ...lution DTR DSR An acronym for data terminal ready and data signal received DTR DSR is a hardware controlled protocol It controls the flow of data via signals on the DTR DSR line as opposed to XON XOFF...

Page 370: ...ter command It is usually not a printable character instead it is used as a preface for printer command codes Escape Sequence HP PCL printer commands are also called escape sequences They begin with a...

Page 371: ...y contains two heated rollers between which the paper passes after toner has been applied the heated rollers bond the toner to the paper Gamma Correction Gamma corrections allow you to sharpenthe midr...

Page 372: ...rint System HP PCL Hewlett Packard Printer Control Language HP PCL is the printer control language native to the HP Laser Jet Series II and IIP printer Your QMS 860 Print System has a resident HP PCL...

Page 373: ...to external storage such as disks or tapes See also RAM and ROM Memory Clients A memory client is a block of memory dedicated to a specific function Each memory client controls certain features When...

Page 374: ...ng data from the computer The printer is taken off line by pressing the Online Offline key When the Online indicator is off the printer is off line The printer must be off line to enter the Configurat...

Page 375: ...ks orany convenient bit grouping PCL See HP PCL Permanent Soft Fonts Permanent soft fonts are soft fonts downloaded into the printer s memory that remain resident there even if the printer is reset un...

Page 376: ...page Printer Driver A printer driver is a program that translates the file you are printing into a language that the printer understands Usually the printer driver is installed within an application...

Page 377: ...of memory than RAM Information stored in ROM is retained and can be retrieved each time the machine is activated RTS An acronym for Request to Send RTS is a signal sent from the host to the printer in...

Page 378: ...ess you have disabled it It gives limited information on the printer including name pages printed current interface settings and amount of RAM available Status Page The control panel key that prints a...

Page 379: ...tifies the print job and helps users sort out the print jobs in the printer s output tray Trailer pages contain the following information printer name selected interface job identification title submi...

Page 380: ...inter parameters which remain in the printer s memory only during the current power cycle They are lost when you turn off the printer XON XOFF Control characters used for flow control in data transmis...

Page 381: ...ay 4 44 K Mem Disk Cache 4 44 K Mem Emul Temp 4 43 K Mem Emulation 4 43 K Mem for Framebuff 4 44 K Mem for PS Heap 4 43 K Mem for Spool 4 42 K Mem PS Fonts 4 43 MB Printer Mem 4 45 Quick Config 4 42 A...

Page 382: ...4 5 5 43 Cancelling a print job 5 43 Ending a print job 5 44 Cancelling a print job 4 5 5 43 Cancelling job Status message 9 3 Card Emulation 8 22 Font 8 22 Installing 8 21 8 23 Security 8 23 8 24 Us...

Page 383: ...per and transparencies B 8 Paper cassettes B 8 Context switching F 14 Control panel 4 1 4 2 Configuration 4 1 Emulation 3 4 Function key 4 4 Indicators 4 3 Language 4 49 Menu keys 4 4 4 8 Message wind...

Page 384: ...1 HP PCL emulation features E 2 HP GL emulation features E 2 Printer features E 1 Documentation About the documentation 1 6 control panel guide 1 6 Document Option Commands 1 8 Network notes 1 7 Opti...

Page 385: ...ements B 5 EOD command Network job separator F 26 Other print queuing systems F 22 PC print server F 22 Stand alone PC F 22 EOD commands F 21 EOD problems 9 15 Equation Bytes to kilobytes F 8 Frame bu...

Page 386: ...Halftone quality Device resolution 6 3 Laser beam 6 3 Scan quality 6 3 Screen frequency 6 3 Halftones Cells 6 3 Gamma correction 6 3 Hard disk F 15 Device numbers 8 49 External 8 48 Formatting 8 50 I...

Page 387: ...tion Color encoding equation F 28 I IBM PC AT cable pinouts A 6 XT cable pinouts A 6 Idle Status message 9 3 Idle input printing Status message 9 4 Ignore Parity 4 27 Off 4 27 On 4 27 Image alignment...

Page 388: ...rientation 4 22 7 13 Laser Prep 3 8 3 10 9 9 Laser safety G 1 LaserWriter 9 9 LaserWriter driver 3 8 LCD See Message window LED See Indicator LEDs See Indicator Letterhead 5 10 5 14 Light image 9 17 l...

Page 389: ...ner out 9 16 Message window 1 6 9 2 Status messages 4 4 See also status panel Metal contacts Caution 5 32 Microsoft Excel 3 3 PowerPoint 3 3 Windows 3 3 3 23 Word 3 3 Min K Spool 4 29 AppleTalk 4 31 P...

Page 390: ...4 22 Password 4 19 4 20 Using passwords 4 11 Operator Passwrd Prerequisite 4 19 Optional Cassette supporter 5 20 Optional accessories 8 1 8 14 500 sheet cassette 1 5 Cards 8 21 8 23 Cassette supporter...

Page 391: ...e 4 42 Legal 4 42 Letter 4 42 Universal 4 42 Paper size mismatch 9 14 Status message 9 4 Paper size mismatch error 5 10 Paper Tray Utility 3 7 Paper Type A 4 33 A3 4 34 A4 4 34 B 4 33 Parallel Connect...

Page 392: ...handler 9 5 PostScript font cache F 11 PostScript heap F 12 PostScript operators setgray 6 5 6 7 setscreen 6 5 Settransfer 6 7 showpage 3 13 3 16 Power cord Caution 2 19 Connecting 2 19 Power requirem...

Page 393: ...nts 2 7 Space requirements 2 2 Unpacking 2 3 Weight 2 1 Weight warning 2 3 Printer Options 1 5 Printer description file 3 10 Printer driver LaserWriter 3 8 Macintosh 3 10 Note 3 23 PC 3 22 PostScript...

Page 394: ...ve Option 4 51 Removing 8 53 Removing the paper feeder 8 10 Resident fonts HP PCL fonts 7 6 Resident fonts PostScript 7 3 Resident typefaces PostScript 7 3 Resolution 4 42 300 4 42 600 4 42 Restore de...

Page 395: ...s Interface Operation 3 1 Smears 9 18 Software Macintosh 3 10 PC 3 23 Special Pages 4 37 Do Error Handler 4 40 Do Start Page 4 39 Do Sys Start 4 40 Header Inputbin 4 38 Header Page 4 37 Print Status 4...

Page 396: ...6 Status page key 4 4 4 5 4 7 Status panel 1 6 Stop Bits 4 28 1 bit 4 28 2 bits 4 28 Storing Paper 5 3 Storing transparencies 5 18 Stroke weight 7 13 Submenu 4 9 SuperPaint 3 3 Support CompuServe D 2...

Page 397: ...ray chaining 5 20 Trouble printing PostScript files 9 12 Troubleshooting AppleTalk 9 9 Binary data printing problem 9 13 Blank pages 9 11 Data indicator 9 7 9 9 Emulation error 9 13 EOD problems 9 15...

Page 398: ...F 21 V Vendor transparencies B 8 Ventura Publisher 3 3 Vertical offset 4 46 Virtual disk F 4 Virtual memory F 12 F 16 See PS Heap W Waiting for idle Status message 9 4 Waiting on input end job Status...

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