QMS 860, User Manual, Page: 280 / 398

■ If you still cannot identify the problem, contact your QMS
vendor.
4. Is the printer printing codes or not printing at all when in ESP
mode?
■
Reconfigure the port to the specific printer language of the
file you are trying to print. See chapter 3, “Printer-Host
Interface,” or chapter 4, “Printer Configuration,” for
instructions or use the PS Executive Series Utilities to
change modes.
■ If a PostScript document prints PostScript statements
while in ESP mode, increase the ESP timeout. See chapter
4, “Printer Configuration,” to learn how to make the
change at the printer control panel, or increase the timeout
with the PS Executive Series Utilities.
■
If you continue to have problems with the ESP mode
selecting printer language, contact your QMS vendor.
IBM PC and Compatible Computer Checklist
If you are experiencing problems with printing (not related to print
quality), check the following:
■ Does your application setup match the printer interface
settings?
■ Have you set up your printer port at the system level (DOS)
and installed a PostScript driver within your application?
(Refer to your DOS and application documentation.)
■ If you are using a serial interface, are you experiencing a
protocol problem? Set the printer to DTR/DSR protocol.
If that does not work, check your serial interface cable.
(See appendix A, “Cable Pinouts,” for information on
Chapter 9
9 - 8 T r o u b l e s h o o t i n g