QMS 860, User Manual, Page: 279 / 398

■ Is the printer off line before you try to enter the menu? It
should be.
■ Does the paper cassette or tray have paper? If it is out of
paper, the message
PUT SIZE PAPER IN INPUTBIN
is displayed in the control panel message window and the
Error indicator is lit.
■ Is the printer top closed securely?
■
Is there a paper jam? If a paper jam message displays and
the error indicator lights, go to the following section,
“Clearing a Paper Jam.”
3. Is the printer receiving data from the computer? If the Data
indicator blinks after sending the file, the printer is receiving
data. If not, check the following:
■ Is the printer on line? The message window displays
IDLE
.
■ Has the communication mode been changed from ESP (the
factory default) to a dedicated mode that does not match
the file you are sending? The QMS Crown Technical
Reference Manual, which is an optional purchase available
from your QMS vendor, contains more information on
how to troubleshoot this problem.
■ Print a status page from the control panel. If you are using
the serial interface, is the baud rate (speed of data
transmission) of the printer, the computer, and your
software application program the same? The QMS Crown
Technical Reference Manual, which is an optional
purchase available from your QMS vendor, contains more
information on how to troubleshoot this problem.
Chapter 9
T r o u b l e s h o o t i n g 9 - 7