QMS 2425, Reference

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Various factors can affect a printer’s warranty. Two important ones are
consumables and electrostatic discharge. Read your printer warranty
carefully, and then store it in a safe place.
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Caution: QMS cannot be held responsible for damage to your printer
during shipment that results from the improper packaging of your
printer. You must use the instructions given in this section before
repacking the printer in its original shipping box with the original
packing materials.
If you need replacement packaging, in the US call QMS National
Service at 1 (334) 633-4300 x 2530. If you need to return the printer
for service, in the US call QMS Customer Service at 1 (334) 633-1072
for an RMA (Return Merchandise Authorization) number before
shipping the printer. In other countries, refer to appendix A, “QMS
Customer Support.
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The use of non-QMS consumables and/or accessories alone does
not affect either your warranty or any maintenance contract you may
have purchased. However, if QMS printer failure or damage is found
to be directly attributable to the use of non-QMS consumables and/or
accessories, QMS will not repair the printer free of charge. In this
case, standard time and material charges will be applied to service
your printer for that particular failure or damage. QMS recommends
that you use only QMS consumables and accessories to support your
printer. To order QMS consumables and accessories in the US, call
(800) 777-7782. In all other countries, check appendix A, “QMS Cus-
tomer Support,” for the QMS office closest to you.
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It's very important to protect the printer controller board and other
printer circuit boards from electrostatic damage.