QMS 19, User Manual, Page: 348 / 436

Printer Locks Up
If the
INITIALIZING
message remains in the message window,
and you are not be able to enter the Configuration menu or print
even after you turn the printer off and on again, the printer has
probably been incorrectly configured. You can reset to factory
defaults by simultaneously holding down the Select and
Online/Offline key (for about 10 seconds) while turning the printer
off and on again. The reset process takes several minutes to
complete.
Blank Pages
1. Check for a status message to be sure the printer is not out of
toner or developer.
2. Be sure you removed the sealing tapes on newly installed
toner and developer cartridges.
3. If no toner cartridges are empty and sealing tapes have been
removed, toner may have become packed down. Take the
toner cartridges out and gently shake them horizontally to
loosen the toner. Then, reinstall the cartridges, making sure
the cartridges go into the correct color slots. (See “Replacing
the Toner Cartridge” in chapter 6 for details.)
4. If these solutions do not work, contact your QMS vendor.
Not All Pages Print
1. Check your cable. You could have the wrong kind of cable,
or your printer may not be configured for the correct cable and
port.
2. Make sure no one pressed the Cancel key while your job was
printing.
3. Check the control panel message window to see if the media
cassette is empty.
Chapter 9
9 - 2 6 T r o u b l e s h o o t i n g
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500