QIAsymphony SP/AS Consolidated Operating Guide 12/2017
174
Error
Comments and suggestions
Nothing happens when
the
Cleanup
button in the
Maintenance SP
menu is
pressed.
Check that the hood and all drawers are closed.
Lysis timer exceeded the
time limit.
The lysis time of the sample batch was exceeded. Do not pause the run during the lysis step.
Note
: If another inventory scan of the “Eluate” drawer is performed after the run has started,
this may result in the samples being flagged as “unclear”.
13.6.8
Protocol interruption
Error
Comments and suggestions
System paused due to too
few consumables in the
“Reagents and
Consumables” drawer.
Open the “Reagents and Consumables” drawer and add missing items. Close the drawer and
perform an inventory scan.
Note
: Samples will be flagged as “unclear”.
Note
: If one or more tip adapters cannot pick up filter-tips, contact QIAGEN Technical Services.
Inventory scan of the
“Eluate” drawer starts
even though a batch is
running.
Each time the “Eluate” drawer is open and closed an inventory scan must be performed. During
the scan the batch/run is paused, which leads to samples being flagged as “unclear”. The
batch continues when the inventory scan has finished. After a successful scan of the “Eluate”
drawer, the user must press
Close
to continue.
Note
: All drawers except the “Eluate” drawer are unlocked during an inventory scan of the
“Eluate” drawer.
The protocol was
interrupted or stopped by
the system due an error.
The worktable must be cleaned up. Open the
Maintenance SP
menu and select
Cleanup
under
Cleanup
. Select the
Crash occurred
branch of the cleanup procedure. See Section 2.23.1 of the
QIAsymphony SP/AS User Manual — Operating the QIAsymphony SP
.
Important
: After successful cleanup it is necessary to empty all slot positions in the “Sample”
and ”Eluate” drawers and restart the machine. New runs can then be started.
The system stopped
because an 8-Rod Cover
or sample prep cartridge
could not be released
from the robotic gripper.
Do not initialize the QIAsymphony SP/AS instruments.
Switch off the QIAsymphony SP/AS instruments and try to remove the 8-Rod Cover or sample
prep cartridge from the QIAsymphony SP manually. If it cannot be removed manually, contact
QIAGEN Technical Services.
13.6.9
Inventory scan errors
Error
Comments and suggestions
Unit box is not
recognized during the
inventory scan of the
“Waste” drawer.
Check that the lid of the unit box has been removed. If the error persists, try using another unit
box.
If this does not resolve the error, contact QIAGEN Technical Services.
Items in the “Waste”
drawer are not detected.
Make sure to perform an inventory scan of the “Waste” drawer after closing the drawer.
Replace unit boxes and perform the inventory scan again.
If the problem persists or occurs frequently, contact QIAGEN Technical Services.
Tip racks have been
loaded but are not
detected.
Make sure to load tip racks correctly.
Consumables in a unit
box are not recognized.
Check that the lid has been removed from the unit box. Place the unit box into a different slot
and perform another inventory scan.
Note
: Do not refill partially used unit boxes.
If this does not resolve the error, contact QIAGEN Technical Services.
Summary of Contents for QIAsymphony SP
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