Qiagen QIAgility, User Manual

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Troubleshooting
9-8 QIAgility User Manual 11/2011
Invalid sample
config
Sample banks are incorrectly configured.
Operation
impossible
A reaction in the “Reaction List” cannot be
performed.
Dilution out of
range
The sample and target concentration are
set to values that are not achievable.
Bad plate
config
A plate configuration is not usable.
Reagent name Problems with reagent naming in the
“Optimisation Wizard” have occurred.
Non-unique tip
type for volume
The correct tips for the required volume
are not available.
Volume
calibration
must be done
before run
Volume calibration must be done before a
run can be started in these situations:
New installation of instrument
After pipettor service
9.3.2 Instrument error codes
All instrument errors are associated with an error number. All
error numbers start with 40000. If an instrument error
occurs, immediately save a support package and contact
QIAGEN Technical Services. See Section 6.7.3 for details
about how to save a support package.
Instrument error codes
1 FIFO over run error
2 Bad checksum error
3 Bad axis number used when an axis
number is not supported by command.
4 Instrument is sent an unknown command.