Qiagen QIAcuity 911000, User Manual

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QIAcuity User Manual 06/2022 282
i) Unidentified error occurs during
upgrade
Please check the log file for following entries: “Backup failed:
Backup fail: There is not enough disk space for backup” or “Data
size: x MB, free disk space: x MB”
j) Error 711 and Error 995 The error can occur if there is a connectivity issue detected
between instrument and Software Suite. Please check your
connection settings. A renew of QIAcuity Software Suite
certificate could help. Please refer to section Renew certificate.
k) Error 300 during startup of instrument The Thermocycle requires a minimum ambient temperature inside
the instrument of 17°C. Thus, the Error 300 might occur in
locations, where room temperature could sink below 17°C. If the
Error 300 is raised during start up, when the instrument has been
shut down for a longer period, a warm-up phase is required.
Please turn on the instrument for 30−60 min. After this time clear
the Error and restart. The instrument should start without an Error.
If the Error persists, please contact QIAGEN Technical Services.
l) Error 33 The error can occur if the instrument was shut down with plates
loaded to all plate slots or an error occurred in a fully loaded
instrument. During startup, the instrument starts a recovery
sequence requiring a free slot in the drawer. Therefore, Error 33
is raised and asks you to unload at least 1 slot, clear the error,
and restart.
Accessing the system status and clearing errors
Note : Only administrators can access the instrument status.
The QIAcuity allows you to see the status of each of its modules. This is especially useful when a
hardware error occurs. Details about errors that occurred on the instrument are shown in the System
Status section. After viewing the information, administrators can clear errors and restart the
instrument to initialize all the modules.
To access the System Status environment and clear errors, follows the steps below.
1. On the toolbar, tap Tools .
2. Tap Servicing.
3. In the Servicing tab, tap System Status .