Qiagen PyroMark Q24 MDx, User Manual

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Troubleshooting
PyroMark Q24 MDx User Manual 01/2016 7-5
7.3 Instrument-related errors
Comments and suggestions
Error messages
a) Too many unsaved
runs in the
instrument. Please
go to folder
“Unsaved Runs”
and save them to
USB memory
Transfer unsaved runs to a USB stick; see Section
5.1.2.
b) The required value
was not reached.
The run will be
stopped
Restart the run. If the room temperature is high
and a temperature problem remains:

Ensure the cooling device is receiving power;
a light indicator at the rear is lit. If not, check
your connections.

Check the coolant level.
c) “Run name” is
invalid
Ensure that the run file is created in PyroMark
Q24 MDx Software.
d) Could not copy
“file” to USB
memory
Try another USB stick. We recommend using the
USB sticks supplied by QIAGEN.
e) Failed to connect to
the hardware/the
connection to the
hardware is lost,
please restart the
instrument
Restart the instrument. If the problem remains,
contact QIAGEN Technical Services.
f) No valid upgrade
folders/files found
on USB memory
Ensure your upgrade installation files are located
in a folder called “Upgrade” at the root of the
USB stick.
Note : For all other instrument error messages, please contact QIAGEN
Technical Services.