Rotor-Gene Q MDx CE User Manual 02/2022
9
1.2
General information
1.2.1
Technical assistance
At QIAGEN
®
, we pride ourselves on the quality and availability of our technical support. Our
Technical Services Departments are staffed by experienced scientists with extensive practical and
theoretical expertise in molecular biology and the use of QIAGEN products. If you have any
questions or experience any difficulties regarding the Rotor-Gene Q MDx or QIAGEN products in
general, do not hesitate to contact us.
QIAGEN customers are a major source of information regarding advanced or specialized uses of
our products. This information is helpful to other scientists as well as to the researchers at QIAGEN.
We therefore encourage you to contact us if you have any suggestions about product performance
or new applications and techniques.
For technical assistance, contact QIAGEN Technical Services.
For up-to-date information about the Rotor-Gene Q MDx, visit
https://www.qiagen.com/products/instruments-and-automation/pcr-instruments/rotor-gene-q-mdx/
.
Website:
support.qiagen.com
When contacting QIAGEN Technical Services about errors, please have the following information
ready:
Rotor-Gene Q MDx serial number, type, and version
Error code (if applicable)
Timepoint when the error occurred for the first time
Frequency of error occurrence (i.e., intermittent or persistent error)
Copy of log files
1.2.2
Policy statement
It is the policy of QIAGEN to improve products as new techniques and components become
available. QIAGEN reserves the right to change specifications at any time. In an effort to produce
useful and appropriate documentation, we appreciate your comments on this user manual. Please
contact QIAGEN Technical Services.
