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Q CELLS Q.HOME PLUS ESS-G1 3.6 User Manual Download Page 46

6. Maintenance for Problem Solving 

38

 

6.3

 

Checking the Event Logs 

You can check the event messages on the website (

https://myess.hansoltechnics.com

) 

and identify various causes of the event message described in the following chapter

(Chapter 7) to perform a correct measure.

Regarding a significant message, contact the designated installer or the maintenance

company for customer service.  

6.4

 

Checking the Terminals 

 

WARNING 

High voltages during operation can cause lethal damage to the human 

body if the terminals are touched. Please disconnect the product from 
the voltage sources (PV, AC grids). 
Ensure that PV connection cables on the PV1+, PV1- and PV2+, PV2- are 

fastened. 
Check for corrosion on the terminals. If corrosion is seen, please contact 

the installer. 
Ensure that AC cables in AC1 and AC2 are fastened. 

Summary of Contents for Q.HOME PLUS ESS-G1 3.6

Page 1: ...el to Q HOME ESS G1 3 6 may result in abnormal operation The internet connection is required to use all functions of the ESS system If you have a problem please contact the installer The Specifications of the product may be modified without prior notice to improve product quality United Kingdom Eng 06 2017 Rev01 ...

Page 2: ......

Page 3: ...Safety Guidelines 13 2 3 Symbol Indication 14 3 Product Overview 15 4 Operating Modes 16 4 1 Descriptions of Operation Mode 16 4 1 1 PV Auto Mode 16 4 1 2 PV Only Mode 17 4 1 3 Battery Discharge Mode 18 4 1 4 Standby Mode 18 4 1 5 Forced Charge Mode Maintenance mode 19 4 1 6 Stand Alone Mode 19 4 1 7 Event Check Mode 20 4 1 8 Application Download Mode 25 4 2 Starting the System 26 4 2 1 Turning of...

Page 4: ...Cover 36 6 3 Checking the Event Logs 38 6 4 Checking the Terminals 38 7 Message Description 39 7 1 Messages in Normal Operation 39 7 2 General Events 40 7 2 1 INVERTER General Events Warnings 40 7 2 2 INVERTER General Events Protection 41 7 2 3 Battery Discharge General Events 43 7 2 4 PV General Events Protection 46 7 2 5 System General Events Protection 47 7 2 6 BMS General Events 48 7 2 7 EMS C...

Page 5: ...Table 7 2 Inverter general events warning list 41 Table 7 3 Inverter protection list 43 Table 7 4 Battery operation general events list 45 Table 7 5 PV general events protection list 47 Table 7 6 System general events protection list 48 Table 7 7 BMS general events list 49 Table 7 8 EMS communication events list 50 Table 7 9 Single fault events list 51 Table 7 10 Significant events list 52 ...

Page 6: ...ection protection 20 Figure 4 16 Event occurrence PV string1 over voltage protection 21 Figure 4 17 Event occurrence PV string1 over current protection 21 Figure 4 18 Event occurrence PV string2 over voltage protection 21 Figure 4 19 Event occurrence PV string2 over current protection 21 Figure 4 20 Event occurrence Battery over voltage protection 22 Figure 4 21 Event occurrence Battery over curre...

Page 7: ... a membership 30 Figure 5 4 Log in page 31 Figure 5 5 Password initialization page 31 Figure 5 6 Monitoring page 32 Figure 5 7 Consumption report page 33 Figure 5 8 Forecast page 33 Figure 5 9 Mobile service page 34 Figure 6 1 Side cover removal 35 Figure 6 2 Fan removal 35 Figure 6 3 Side cover removal 36 v ...

Page 8: ...This page is intentionally left blank ...

Page 9: ...manual can be downloaded from the product download section at https www q cells co uk service support download area html The specifications of the product can be changed for improvement without notice Also the software can be updated automatically without notice over the Internet 1 4 Symbols Used Symbols Meaning CAUTION This symbol indicates a hazardous situation which could result in a light inju...

Page 10: ...llow the guidelines in all relevant documents enclosed along with the inverter Do not dispose of the inverter with household wastes For further information on disposal refer to the installation manual provided The CE Indication The relevant equipment complies with the requirements in the EC guidelines Number Symbol Description 1 Direct current 2 Alternating current 3 Both direct and alternating cu...

Page 11: ...efer to the operating instructions 10 On supply 11 Off supply 12 Equipment protected throughout by double insulation or reinforced insulation 13 Caution Risk of Electric Shock 14 Caution Hot Surface 15 Caution Risk of Danger 16 In position of a bi stable push control 17 Out position of a bi stable push control 18 Input terminal or rating ...

Page 12: ...iption 19 Output terminal or rating 20 Bidirectional terminal rating 21 Caution Risk of Electric Shock and Energy Storage Timed Discharge 22 Caution Risk of Hearing Damage and Wear Hearing Protection Wear hearing protection Table 1 1 Symbol Description ...

Page 13: ...harge the Li Ion Battery installed inside and converts the direct current electricity of the battery to alternating current to discharge as household single phase load or electric system or uses the electric system of electric energy to charge the battery This device should not be used for any purpose other than the purpose described in this User manual Any substitute use of this device random cha...

Page 14: ...Serial No Device specific characteristics Certification Lists Warnings and Notification The model No of Q HOME ESS G1 3 6 is defined as below SJ94 00108B ELSR Residential application 36 Battery capacity x0 1kWh 2 Battery capacity group Less than 10kW 00002 product line number The model No of INVERTER power conditioning system is defined as below SJ battery for ESS ELSR362 00002 94 Ass y 00108 prod...

Page 15: ...one PV string in parallel with the two independent PV inputs PV1 PV2 Refer to Q HOME ESS G1 3 6 Solar energy input connection in the Figure 2 3 PV common mode is not allowed PV modules shall have an IEC61730 Application Class A rating or equivalent System No ELSR362 00002 Inverter No SJ94 00108B Serial No Hansol Technics Co Ltd 55 Hansam ro Deoksan myeon 27850 JINCHEON GUN Chungcheongbuk do SOUTH ...

Page 16: ...id watt hour meter Before installing the distribution box select a suitable location complying with the IP21 and use the equipment recommended by the installation company Please note that failure to do so may cause malfunction and the product will not be guaranteed for any accident or damage Refer to the installation manual for further information The Figure 2 4 shows the complete connection line ...

Page 17: ... each MPPT 2 Connection type MC4 Battery Data DC Battery capacity 3 6 kWh Battery voltage range nominal voltage 48 0 V 65 9 V 60 V Battery Max current 46 3 A Battery nominal current 33 3 A Discharge of depth 90 6000 cycles Battery technology Li Ion Nominal DC DC power 2 0 kW DC DC converter technology Isolated Grid Data AC Rated power at 230V 50 Hz 3 6kW 4 6 kW Max apparent power 5 kVA Nominal vol...

Page 18: ...round fault monitoring grid monitoring Yes Yes General Data Dimensions W H D 1000 680 267 mm Weight 95 kg Protective class I II III Class I Degree of protection IP21 Max permissible value for relative humidity 95 non condensing Operating temperature 10 40 C Storage temperature 20 60 C Noise emission 50dB A 1m Over voltage category III Features Display Custom LCD Communication LAN RS485 Energy mana...

Page 19: ... 2 5 Derating Curve Figure 2 6 Power efficiency curve of System Output Power kW Ambient temperature C 0 00 20 30 40 50 60 70 1 00 2 00 3 00 4 00 5 00 86 00 84 00 82 00 80 00 78 00 76 00 74 00 72 00 500W 1000W 1500W 2000W ...

Page 20: ...2 Safety 12 Figure 2 7 Power efficiency curve of PV Generation 100 0 95 0 90 0 85 0 80 0 75 0 20 10 5 30 50 100 Load 4 6kW ...

Page 21: ...ted to the PV arrays CAUTION Li Ion battery energy storage system ESS inside When assembling the system do not intentionally short the positive and negative terminals with metallic object All work on the ESS and electrical connections must be carried out by qualified personnel only The ESS within Q HOME ESS G1 3 6 provides a safe source of electrical energy when operated as intended and as designe...

Page 22: ... electrical shock Only operate Q HOME ESS G1 3 6 when it is technically faultless and in an operationally safe stat Regularly check the All in One system for visible damage Make sure that all safety equipment is freely accessible at all times If the Q HOME ESS G1 3 6 is damaged do contact your installer or Hansol Technics for arrange for a repair 2 Please contact your installer or Hansol Technics ...

Page 23: ...te at a low cost The basic operating modes consist of PV generation mode PV generation charge discharge mode The operation mode of this product is automatically determined by the EMS algorithm Figure 3 1 Part View of Q HOME ESS G1 3 6 Description 1 Li Ion battery 2 INVERTER PV inverter and battery charger discharger 3 Tray BMS 4 Input Output terminal MC4 2set and Grid connection terminal L N PE 5 ...

Page 24: ...ication screen 4 1 Descriptions of Operation Mode This system is composed of six modes PV Auto PV Only Battery discharge Standby Maintenance forced charge and Stand alone The event check status should not be considered as any specific mode 4 1 1 PV Auto Mode 1 Both solar energy generation and battery charge discharge are available 2 The solar generated power is charged or discharged to the battery...

Page 25: ...Load use sell remaining amount 4 1 2 PV Only Mode 1 This mode enables the solar energy to be generated However the battery charge discharge does not operate 2 A maximum of 4 6 kW or less of solar energy generation power can be sent to the LOAD and the system based on the EMS decision Figure 4 5 PV generation Sell remaining amount PV BT Grid kWhz VA PV BT Grid kWhz VA PV BT Grid kWhz VA PV BT Grid ...

Page 26: ...scharge power can be sent maximum 2kW or less only to the LOAD Figure 4 7 Battery discharge Load use Figure 4 8 Battery discharge Load use Buy shortage amount 4 1 4 Standby Mode 1 This is the standby mode before converting to operation mode PV Auto PV Only Battery discharge mode 2 Conversion to the operation mode PV Auto PV Only Battery discharge mode is made by the EMS decision PV BT Grid kWhz VA...

Page 27: ...e battery Figure 4 10 Indication screen on Forced charged Mode 4 1 6 Stand Alone Mode When the All in One is disconnected from the energy meter or the power conversion system is disconnected from the energy management system EMS the All in One system enters into the Stand Alone Mode The system operates in a PV only mode Figure 4 11 Indication screen on stand alone mode PV BT Grid kWhz VA PV BT Gri...

Page 28: ...in standby mode as an event occurs Figure 4 12 Event occurrence Grid RMS over current protection Figure 4 13 Event occurrence DC link over voltage protection Figure 4 14 Event occurrence PV string1 reverse connection protection Figure 4 15 Event occurrence PV string2 reverse connection protection ...

Page 29: ...t occurrence PV string1 over voltage protection Figure 4 17 Event occurrence PV string1 over current protection Figure 4 18 Event occurrence PV string2 over voltage protection Figure 4 19 Event occurrence PV string2 over current protection ...

Page 30: ... Event occurrence Battery over voltage protection Figure 4 21 Event occurrence Battery over current protection Figure 4 22 Event occurrence On sequence Inverter DC link event Figure 4 23 Event occurrence On sequence Battery V I event ...

Page 31: ...nt occurrence Normal Inverter DC link event Figure 4 25 Event occurrence Normal Battery V I BDC DC link event Figure 4 26 Event occurrence On sequence Inverter DC link event Figure 4 27 Event occurrence Normal Inverter DC link PV I event ...

Page 32: ...es 24 Figure 4 28 Event occurrence Temperature protection Figure 4 29 Event occurrence Over Current TZ Fault Figure 4 30 Event occurrence Temperature sensor connection error Figure 4 31 Event occurrence PV mis wiring ...

Page 33: ... occurrence SPI communication event Figure 4 33 Event occurrence Single fault event Figure 4 34 Event occurrence Continuously 3 times Inverter fault 4 1 8 Application Download Mode Figure 4 35 Indication screen on Application Download Mode ...

Page 34: ... on 3 After finishing the system check check the system the PV and the battery status Figure 4 37 Standby state indication screen before the EMS command 4 You will receive the command from the EMS to convert to operation mode For individual operation mode screen refer to 4 1 1 4 1 6 5 If there is an event message received refer to 4 1 7 and 7 2 4 2 1 Turning off the System To turn off the system p...

Page 35: ...s properly completed you can monitor the system operation status on the computer 5 2 Components and LAN Connection 5 2 1 Essential Components Internet service line Wired Router RJ45 LAN connection cable 5 2 2 LAN Connection LAN terminal Figure 5 1 Communication terminal RS485 A B ...

Page 36: ...cted to the Internet line Connection Lower LED Blinks when there is data Rx Tx LED status on normal connection The upper LED is On and the lower LED is blinking LED status on abnormal connection Both the upper and lower LEDs are turned Off On abnormal connection Connect the LAN cable again then check the LED status Check whether the Router is Off Contact the installation company for repair and mai...

Page 37: ...p To use this service you must register for membership through our homepage During membership registration the member s information such as ID password name and the address are collected and additional data may also be collected to provide statistical information upon customer s approval 5 3 2 1 Signing up for a membership 1 Open the browser on an internet connected device such as PC notebook or s...

Page 38: ...riety of analysis information If you do not wish to provide additional information later you can cancel it from the setting page 5 3 3 Membership Withdrawal For a customer who does not want to use this service membership withdrawal is available through the personal information modification menu on the homepage 5 3 4 Log In Log in to the homepage through the ID and the password generated through me...

Page 39: ...sword menu and when the customer confirms the ID and the e mail address created during membership registration the initialized password is sent to the registered e mail address Figure 5 5 Password initialization page 5 3 6 Types of Service Offered After completing log in normal service is available This service currently provides such menu items as monitoring consumption reports ESS reports ESS fo...

Page 40: ... of the event codes by clicking the exclamation marks which appear on the ESS icon If the Internet is not available the event codes cannot be checked Figure 5 6 Monitoring page 5 3 6 2 Consumption Report The household power consumption information collected during energy meter linkage is provided In particular such information on as the household type the size and the number of family residents is...

Page 41: ...o use the ESS Report to check the amount of energy charged or discharged and other data comparisons with the solar energy production amount or the power sales amount Figure 5 8 Forecast page 5 3 6 4 ESS Forecast In the ESS Forecast menu the generation amount forecast information and the guide for optimized operation can be checked through the algorithm mounted on the product ...

Page 42: ...e in the service 5 3 7 Mobile Service Customers who use Android or I Phone can use a smart phone to easily check the product status anytime anywhere To use the mobile service the customer must first register the membership through the webpage and use the ID and the password to log in Figure 5 9 Mobile service page ...

Page 43: ... sure that the AC and DC switch relay in the distribution box is disconnected before disassembling the system 6 1 Fan Exchange Change the fan according to the following procedures 1 Turn off the AC circuit breaker and the DC disconnect switch 2 Remove the side cover Make sure not to remove the front case cover Figure 6 1 Side cover removal 3 Remove the fan connector 4 Separate the fan Figure 6 2 F...

Page 44: ...use a soft brush or a vacuum to remove the dirt Do not use liquids such as solvents abrasives or liquid corrosives in the enclosures 6 2 1 Cleaning the Side Cover If the inside of the side cover needs to be cleaned contact a qualified person technician so that they can clean according to the following steps Clean the side cover according to the follow procedures 1 Turn off the DC disconnect switch...

Page 45: ...oblem Solving 37 NOTICE Using compressed air may damage the fan When cleaning the fan do not use compressed air It may damage the fan 4 Use a torque screwdriver of 1 3 1 6 Nm and tighten the screws to attach the side cover ...

Page 46: ...ge contact the designated installer or the maintenance company for customer service 6 4 Checking the Terminals WARNING High voltages during operation can cause lethal damage to the human body if the terminals are touched Please disconnect the product from the voltage sources PV AC grids Ensure that PV connection cables on the PV1 PV1 and PV2 PV2 are fastened Check for corrosion on the terminals If...

Page 47: ...State Warning and fault state When this icon is displayed check the event list Normal communication state kW Indicating PV BATT GRID value kWh Indicating the integrating power value of each mode Hz Indicating the frequency under operation V Indicating PV BATT GRID voltage A Indicating PV BATT GRID current Indicating BATT SOC Table 7 1 Message List ...

Page 48: ... standard level This is the overall voltage current warning message with no special change in the sequence The warning message disappears on reversion to the normal state E002 GRID OVER VOLTAGE When the system voltage rises above standard level This is the overall voltage current warning message with no special change in the sequence The warning message disappears on reversion to the normal state ...

Page 49: ...ON The product stops the generating process because a significant PROTECTION event has occurred Wait until the event message disappears After the event message is removed it automatically returns to normal If it is not removed until the time limit is reached it is converted to a significant event E102 DC LINK OVER VOLTAGE PROTECTION The product stops the generating process because a significant PR...

Page 50: ...ops the generating process because a significant PROTECTION event has occurred Wait until the event message disappears After the event message is removed it automatically returns to normal If it is not removed until the time limit is reached it is converted to a significant event E106 PV STRING1 OVER CURRENT PROTECTION The product stops the generating process because a significant PROTECTION event...

Page 51: ... a significant PROTECTION event has occurred Wait until the event message disappears After the event message is removed it automatically returns to normal If it is not removed until the time limit is reached it is converted to a significant event E110 BATT OVER CURRENT PROTECTION The product stops the generating process because a significant PROTECTION event has occurred Wait until the event messa...

Page 52: ...N SEQUENCE INV DC LINK EVENT While in progress battery discharged charged operation is terminated through the protection function Wait until the event message disappears After the event message is removed it automatically returns to normal If it is not removed until the time limit is reached it is converted to a significant event PROTECTION E204 ON SEQUENCE BATT V BATT I EVENT While in progress ba...

Page 53: ...ficant event PROTECTION E207 NORMAL INV DC LINK EVENT While in progress battery discharged charged operation is terminated through the protection function Wait until the event message disappears After the event message is removed it automatically returns to normal If it is not removed until the time limit is reached it is converted to a significant event PROTECTION E208 NORMAL BATT V BATT I BDC DC...

Page 54: ...verted to a significant event PROTECTION E303 ON SEQUENCE PV V EVENT PV generation mode is stopped by the protection event Wait until the event message disappears After the event message is removed it automatically returns to normal If it is not removed until the time limit is reached it is converted to a significant event PROTECTION E304 NORMAL GRID OFF PV generation mode is stopped by the protec...

Page 55: ...ntil the event message disappears After the event message is removed it automatically returns to normal If it is not removed until the time limit is reached it is converted to a significant event PROTECTION E402 OVER CURRENT TZ FAULT Occurs on INVERTER hardware protection Wait until the event message disappears After the event message is removed it automatically returns to normal If it is not remo...

Page 56: ...G E503 UNDER VOLTAGE PROTECTION CELL When the minimum cell voltage is below Warning level Automatically returns to normal when the minimum cell voltage goes above the limit value PROTECTION E504 UNDER VOLTAGE PROTECTION CELL When the minimum cell voltage is below Protection level thus terminating the system Automatically returns to normal when the minimum cell voltage goes above the limit value WA...

Page 57: ...e Cell voltage is below the limit value PROTECTION E510 CELL VOLTAGE IMBALANCE PROTECTION When the imbalance of the Cell voltage is above the limit value Returns to normal when the imbalance of the Cell voltage is below the limit value WARNING E511 AFE INITIALIZATION AFE initialization failure Restored to normal mode on AFE initialization success PROTECTION E512 AFE INITIALIZATION AFE communicatio...

Page 58: ...WARNING E701 GRID UNDER VOLTAGE FAULT The operation mode is terminated when a power system event occurs Restart 1 minute after the electric power system event is settled E702 GRID OVER VOLTAGE FAULT The operation mode is terminated when a power system event occurs Restart 1 minute after the electric power system event is settled E703 GRID UNDER FREQUENCY FAULT The operation mode is terminated when...

Page 59: ... When the two MCU measuring values are mismatched Restart after 3 minutes if no problem is found Table 7 9 Single fault events list 7 3 Significant Events If a significant event is notified the system is set to stop operation If that is the case contact your installer to restore the system to normal operation Checking event codes is available on the website https myess hansoltechnics com If the In...

Page 60: ...RTER HARD FAIL is considered to be occurred to stop the operation Contact the installer immediately E905 PV CROSS CONNECTION Permanent Fail PV mis wiring for example P1 P2 or P2 P1 Contact the installer immediately E906 Cell Over Voltage Permanent Fail When exceeding maximum Cell voltage Contact the installer immediately E907 Cell Under Voltage Permanent Fail When an abnormal decrease in minimum C...

Page 61: ... Inverter An electric circuit that converts DC to AC and vice versa Converter An electric circuit that converts DC to DC Chapter 3 INVERTER Power conversion system which contains inverters and converters Tray BMS Tray battery management system EMS Energy management system Chapter 4 Load Power load Power grid Electricity grid which connects to power system Chapter 7 SOC State of Charge battery char...

Page 62: ...o receive customer support the following information is required 1 Product type ELSR362 00002 2 Serial Number AR00460036Z1 A 3 PV module type and configuration 4 Option equipment Energy Meter Model Name Address 5 FL B FINE AVENUE Bldg 100 Eulji ro Jung gu Seoul Republic of Korea E Mail ess service hansol com ...

Page 63: ......

Page 64: ...v01 Authorized Distributor HANWHA Q CELLS GMBH Sonnenallee 17 21 06766 Bitterfeld Wolfen Germany Manufacturer and Warranty Provider Hansol Technics Co Ltd 55 Hansam ro Deoksan myeon 27850 JINCHEON GUN Chungcheongbuk do SOUTH KOREA ...

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