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PureTools PT-SW-HD41E, User Manual

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PureTools PT-SW-HD41E User Manual Download Page 24

User Manual

 

PT-SW-HD41E 
 

 

19 

 

12.

 

Troubleshooting & Maintenance 

Problems 

Potential Causes 

Solutions 

Colour losing or no video 
signal output in HDMI 
display. 

The connecting cables 
may not be connected 
correctly or it may be 
broken. 

Check whether the cables 
are connected correctly 
and in working condition. 

No HDMI signal output in 
this switcher while local 
HDMI input is in normal 
working state. 

Splash screen in output 
devices. 

Poor quality of the 
connecting cable. 

Change for another cable 
of good quality. 

Cannot control this 
switcher by control device 
(e.g. a PC) through RS232 
port. 

Wrong RS232 
communication 
parameters. 

Make sure the RS232 
communication 
parameters are correct. 

This switcher is broken. 

Send it to authorized 
dealer for repairing. 

Static becomes stronger 
when connecting the 
video connectors. 

Bad grounding. 

Check the grounding and 
make sure it is connected 
well. 

Note:

 If your problem still remaining after following the above troubleshooting steps, 

please contact your local dealer or distributor for further assistance. 

 

 

Summary of Contents for PT-SW-HD41E

Page 1: ...User Manual PT SW HD41E User Manual 4x1 HDMI Switcher HDMI2 0 with Auto Sense and ARC Model PT SW HD41E Designed in Germany 2018 PureLink GmbH All rights reserved V1 0 ...

Page 2: ...pied or reproduced without the prior written consent FCC Statement This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications It has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are desig...

Page 3: ...1907 2006 EU und 2011 65 EU EMC LVD Electro Magnetic Compatibility Low Voltage Directive PureLink GmbH hereby declares that this product PureTools PT SW HD41E complies with Directives 2014 30 EU and 2014 35 EU The full text of the EU Declaration of Conformity is available at the following Internet address http www purelink de ce 4251364718414_CE pdf ...

Page 4: ...r install this product near water Do not put any heavy items on the extension cable in case of extrusion Do not remove the housing of the device as opening or removing housing may expose you to dangerous voltage or other hazards Install the device in a place with fine ventilation to avoid damage caused by overheat Keep the module away from liquids Spillage into the housing may result in fire elect...

Page 5: ...5 1 Manual Switching 7 5 2 Automatic Switching 7 6 IR Remote Control 8 7 RS232 Control 9 7 1 RS232 Control Software 9 7 2 RS232 Command 11 7 2 1 Signal Switching 11 7 2 2 Source Device Control 11 7 2 3 Audio Selection 12 7 2 4 Display Device Control 13 7 2 5 System Control 13 8 EDID Management 14 8 1 Predefined EDID Setting 14 8 2 User Defined EDID Setting 15 9 ARC Mode 16 10 Firmware Upgrade 17 1...

Page 6: ...o switch mode it switches to an HDMI input as soon as a new source is connected When the active input is removed the switcher will select the first source on the lowest numbered input The switcher may also be controlled via RS232 IR with the included remote or from the source button on the front of the switcher 1 1 Features Switches any one of four HDMI inputs to one HDMI output Supports video res...

Page 7: ...witcher 2x Mounting Ears 4x Mounting Screws 4x Plastic Cushions 1x RS232 Cable 3 5mm to DB9 1x IR Remote 1x IR Receiver 1x Power Adapter 5V DC 1A 1x User Manual Note Please contact your distributor immediately if any damage or defect in the components is found ...

Page 8: ...60Hz 4 4 4 HDMI Standard 2 0 HDCP Version 2 2 Audio Output 1 AUDIO Output Connector 1 3 5mm mini stereo audio jack Audio Format PCM Audio Output Impedance 70 Ohms Frequency Response 20Hz to 20kHz 3dB Control Control 1 IR IN 1 RS232 Control Connector 2 3 5mm mini jack General Bandwidth 18Gbps Operation Temperature 10 55 Storage Temperature 25 70 Relative Humility 10 90 Power Supply Input 100V 240V ...

Page 9: ...illuminates red when power is applied Audio Mode LED Illuminates green when de embedding audio Illuminates yellow when in ARC mode Switching Mode LED Illuminates green in manual switch mode Illuminates yellow in auto switch mode Input 1 4 LED The LED illuminates green when there is HDMI input on the corresponding channel FIRMWARE Micro USB port for firmware upgrade FIRMWARE AUTO SOURCE AUDIO MODE ...

Page 10: ...dio output RS232 3 5mm mini jack to connect control device e g PC IR IN 3 5mm mini jack to connect the included IR receiver for remote control EDID 4 pin DIP switch for EDID setting DC 5V DC port to connect a 5V DC AC power adapter Note Output HDCP compliant status depends on input signal When the input signal is with HDCP then output signal is with HDCP and vice versa DC 5V EDID IR IN RS232 AUDIO...

Page 11: ...mperature and humidity All of the power switches plugs sockets and power cords should be insulated and safe All devices should be connected before power on 4 2 System Diagram The following diagram illustrates typical input and output connections that can be utilized with this switcher Game Console Laptop STB 5 6 7 Receiver Remote Central Control System Ray Blu DVD TV Speaker HDMI Control Audio RS2...

Page 12: ... turn to yellow When in auto switch mode the switcher follows the rules in the certain circumstances New Input Upon detecting a new input the switcher will automatically select the new source Reboot Once power is restored to the switcher if the last selected source is still available the switcher will still output this signal otherwise the switcher will switch to the first available active input s...

Page 13: ... CEC function Note Due to the HDMI input 4 port does not support CEC the source device connected to this port can not be controlled by IR remote The source and display devices are required to support CEC when the IR remote is used to control them INPUTS 1 4 Select the corresponding input source MANUAL AUTO Switch Auto or manual mode SOURCE Control the input source e g DVD DISPLAY Control the displ...

Page 14: ... Control Software Installation Copy the control software file to the computer connected with this switcher Uninstallation Delete all the control software files in corresponding file path Basic Settings First of all please connect all needed input devices and output devices then to connect it with a computer which is installed with RS232 control software Here take the software CommWatch exe as exam...

Page 15: ... parameters of COM number bound rate data bit stop bit and the parity bit correctly then the RS232 commands can be sent in Command Sending Area Baud rate 9600 Data bit 8 Stop bit 1 Parity bit none Parameter configuration area Monitoring area indicates if the command sent works Command sending area ...

Page 16: ...4 Enable auto switching mode AUTO AUTO Switch Enable manual switching mode MANUAL MANUAL Switch 7 2 2 Source Device Control Note The input source device is required to support CEC Due to the HDMI input 4 port does not support CEC the source device connected to this port can not be controlled by IR remote Function Command Feedback Example Turn on the input source device e g Blue ray DVD SRCOn SRCOn...

Page 17: ...us Section SRCSkipBackward SRCSkipBackward Open the menu setting SRCMenu SRCMenu Go back SRCBack SRCBack Confirm OK SRCOk SRCOk Exit SRCExit SRCExit Up direction SRCUp SRCUp Down direction SRCDown SRCDown Left direction SRCLeft SRCLeft Right direction SRCRight SRCRight 7 2 3 Audio Selection Function Command Feedback Example Select ARC audio channel AUDExternal AUDExternal Select the HDMI audio inp...

Page 18: ...e display device e g HDTV TVOn TVOn Turn off the display device e g HDTV TVOff TVOff Volume up TVVOL TVVOL Volume down TVVOL TVVOL Mute TVMUTE TVMUTE Unmute TVUNMUTE TVUNMUTE 7 2 5 System Control Function Command Feedback Example System reset RESET RESET Get system information SYSInfo AUDExternal PT SW HD41E V1 0 0 HDMI1 Auto Switch AUDExternal EDID0 ...

Page 19: ...epresents OFF ID Switch Status Video Audio 0 0000 Pass though Pass though 1 0001 1920x1080p 60Hz 4 4 4 RGB 8bit Stereo 2 0010 1920x1080p 60Hz 4 4 4 RGB 8bit High Definition 3 0011 1920x1080p 60Hz 4 4 4 RGB 12bit Stereo 4 0100 1920x1080p 60Hz 4 4 4 RGB 12bit High Definition 5 0101 3840x2160p 60Hz 4 2 0 RGB 8bit Stereo 6 0110 3840x2160p 60Hz 4 2 0 RGB 8bit High Definition 7 0111 3840x2160p 60Hz 4 4 ...

Page 20: ...t a U disk named of BOOTDISK 3 Double click the U disk a file named of READY TXT would be showed 4 Copy the user defined EDID such as EC_11_720P_LPCM bin to the BOOTDISK U disk 5 Reopen the U disk to check the filename READY TXT whether automatically becomes SUCCESS TXT if yes the user defined EDID was imported into the switcher and saved as its corresponding EDID ID successfully 6 Repeat the abov...

Page 21: ...s an AV amplifier When ARC mode is active on the switcher the ARC stream will pass to the active HDMI source device if it can process the signal Only the fourth HDMI input port features ARC when the display and AV amplifier support ARC the audio connection diagram is shown below DC 5V EDID IR IN RS232 AUDIO OUT IN 1 IN 2 IN 3 Speaker Speakers Amplifier TV ARC AUDIO ...

Page 22: ...matically detect a U disk named of BOOTDISK 3 Double click the U disk a file named of READY TXT would be showed 4 Directly copy the latest upgrade file bin to the BOOTDISK U disk 5 Reopen the U disk to check the filename READY TXT whether automatically becomes SUCCESS TXT if yes the firmware was updated successfully otherwise the firmware updating is fail the name of upgrade file bin should be con...

Page 23: ... Manual PT SW HD41E 18 11 Panel Drawing AUTO SOURCE AUDIO MODE 1 2 3 4 DC 5V EDID IR IN RS232 AUDIO OUT IN 1 IN 2 IN 3 4x1 Switcher HDMI2 0 with Auto Sense and ARC PT SW HD41E FIRMWARE 81 0mm 194 0mm 15 0mm ...

Page 24: ...t devices Poor quality of the connecting cable Change for another cable of good quality Cannot control this switcher by control device e g a PC through RS232 port Wrong RS232 communication parameters Make sure the RS232 communication parameters are correct This switcher is broken Send it to authorized dealer for repairing Static becomes stronger when connecting the video connectors Bad grounding C...

Page 25: ... fee Warranty expiration Factory applied serial number has been altered or removed from the product Damage deterioration or malfunction caused by Normal wear and tear Use of supplies or parts not meeting our specifications No certificate or invoice as the proof of warranty The product model showed on the warranty card does not match with the model of the product for repairing or had been altered D...

Page 26: ...User Manual PT SW HD41E ...

Page 27: ...User Manual PT SW HD41E ...

Page 28: ...e Technical Support Phone 49 5971 800299 0 Fax 49 5971 800299 99 Technical Support Hours 8 30 AM to 5 00 PM Monday thru Thursday 8 30 AM to 4 00 PM Friday Write to PureLink GmbH Von Liebig Straße 10 D 48432 Rheine www purelink de info purelink de ...

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