
17
Copyright © Puretec Pty Ltd 2021
Puretec Sparq S4 User Guide
SYMPTOMS
POSSIBLE CAUSE
POSSIBLE SOLUTION
No cold water.
Cold temperature switch is off.
Please turn the cold
temperature switch on.
Refrigerant is low.
Call your service provider.
Problem with compressor or
thermostat.
Call your service provider.
No cold water
from tap.
Ice blockage.
Please turn off the power
supply and allow 24 hrs for the
blockage to melt.
No water inside the cold water
tank.
Please check mains water
supply.
Soda not working
or flat.
CO
2
bottle is empty.
Replace CO
2
bottle.
Soda power is off.
Turn on the soda power switch.
CO
2
line needs re-
commissioning.
Follow the Soda/Sparkling
Water Commissioning steps.
Not enough bar pressure.
Slightly increase CO
2
bar
pressure. DO NOT exceed 4 bar.
Troubleshooting
Troubleshooting