PRTC Digital TV Ser vice
Technical Support (843) 538-5481
32
TROUBLE-SHOOTING TIPS
THE DIGITAL RECEIVER WON’T TURN ON
First, check to make sure that the receiver is plugged in. If it is, try plugging a different device into the
same socket to make sure there is not a problem with electricity flowing to the socket. If electricity is
flowing to the socket, there may be something wrong with your remote control. If you are still having
problems, call (843) 538-5481 and select option 1.
THE REMOTE WON’T CONTROL THE DIGITAL RECEIVER
Press the
button on the remote control. This will tell the remote that all controls will affect your
set-top box or Digital Receiver. If you are still having problems, call (843) 538-5481 and select option 1.
THERE IS VIDEO, BUT NO SOUND
First, check to make sure that the volume is not muted. Press
on the remote or + on the
VOLUME
button. If the volume is not muted, then try changing the channel to see if the problem is only on
that particular channel. You will also want to make sure that all of the connectors are secured properly
to the Digital Receiver and to the TV. If you are still having problems, call (843) 538-5481 and select
option 1.
THE SOUND IS GOOD BUT PICTURE QUALITY IS POOR
Make sure that all connectors are secured properly to the Digital Receiver and to the TV. Try changing
the channel to see if the problem is only on that particular channel. If you are still having problems,
call (843) 538-5481 and select option 1.
THE DIGITAL RECEIVER WILL NOT RESPOND
There is a green LED surrounding the Digital Receiver’s power button that should flash each time
a remote button is pressed. If the green light flashes when you press buttons on the remote but
the Digital Receiver does not respond to your commands, you may need to restart your receiver. To
restart, press and hold the Digital Receiver’s power button for five seconds. If you are still having
problems once the Digital Receiver has been restarted, call (843) 538-5481 and select option 1.
THE REMOTE CONTROL IS NOT WORKING
First make sure there is nothing blocking the path between the remote control and the sensor on the
Digital Receiver. Make sure you are aiming the remote directly at the sensor on the receiver and that
you are no more than 20 feet away from the receiver. If your remote is still not working, try changing
the batteries. If that doesn’t work, call (843) 538-5481 and select option 1.
Bring home everything PRTC has to
offer with our Digital TV, high-speed Internet
and full-featured phone service.
Congratulations on making a brilliant new choice for your television entertainment.
It’s the viewing experience of the future, with the clear advantages of PRTC. You can
have that same level of quality, functionality and reliability in your home phone
and Internet services, too.
With packages customized to precisely fit your needs and tastes, you’ll get one
outstanding service package. And at a surprisingly affordable price!
Thank you for choosing Palmetto Rural Telephone Cooperative –
Your Only Local Total Communications Provider.
