TROUBLESHOOTING
Some issues that may arise can be solved by the user.
If the problem persists after having tried the following
solutions, please contact Prozis customer service.
WARRANTY STATEMENT
All electrical and electronic products commercialized
by Prozis via
www.prozis.com
are covered by the war-
ranty applicable to the purchase and sale of consumer
goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of
Prozis’ warranty for final consumers.
This warranty is valid exclusively for consumers who
purchase the product for non-professional purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from
material and production defects for a 2-year period,
counting from the date of initial purchase by a consu-
mer and respective delivery, or for longer if legally esta-
blished by the applicable national law.
In the event that repair is required, this 2-year period is
suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolon-
ged use of the product’s consumable components,
such as batteries, is not covered by this warranty unless
the malfunction is caused by faulty design, materials or
production.
HOW TO CLAIM
If the need arises to exercise the rights conceded to you
through this warranty, please contact Prozis customer
service via the communication channels provided on
the Prozis website, and follow the provided instructions
or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be
valid if proof of purchase is presented by the original
customer. This proof of purchase may be the original
invoice or receipt, as long as it includes information re-
garding the date of purchase and the product’s model
name.
10
11
Technical
Problems
Cause
Solution
The humidifier
does not work.
There is not enough
water in the tank.
Add water to the tank.
The charging cable
is not connected
to the device or is
unplugged from the
power source.
Carefully connect the
adapter to the humid-
ifier and to the power
source.
No vapor is
being released
or there’s an
unusual vapor
cloud.
There is not enough
water in the tank.
Add water to the tank.
The absorbing cot-
ton piece has not
absorbed enough
water.
Follow the operat-
ing instructions and
keep the cotton piece
soaked in water for as
long as necessary.
The membrane is
dirty.
Use a cotton swab to
remove the dirt so that
the vapors can be re-
leased normally.
The lid is not placed
correctly. The infe-
rior air-suction area
is dirty.
Place the lid correctly. If
there is too much dust
in the air, the vapor
cloud may be affected.
Please proceed to
cleaning the device.
There is water
leaking from the
humidifier.
The lid is not placed
correctly.
Place the lid correctly
so that the vapor can
be released normally.
Room temperature
is low, or humidity
is high.
Under these conditions
the vapor condenses
and forms droplets.
EN
EN
