Audio Files for Call Recordings
260
Automatic Call Recording
●
Date and time at which the recording was started
●
User name and call number of the internal user
●
Call number of the external party, incl. the access code of the occupied
route. If the external party suppressed their call number, a “u” is specified
for “unknown”.
●
Recording time (in seconds)
●
Internal system index/unique numbering of the file for in the event that all
other values are identical
Using this data, a file name is created with the following format:
<YYYY>-<MM>-<DD>-<HH>.<MM>.<SS>-<user name>-<internal call
number of the user>-<call number of the external party>-<duration>s-
<index>.wav
If the file is stored in *.zip format, the file name is identical apart from the
extension.
Examples:
2016-10-01-11.58.26-pmiller-102-003012345678-47s-002.wav
2016-10-01-11.55.44-pmiller-102-u-8s-004.wav
2016-10-01-11.58.26-pmiller-102-003012345678-47s-002.zip
2016-10-01-11.55.44-pmiller-102-u-8s-004.zip
Saving Procedure and Export
Shared cache of the communications system
The audio files created during call recording are stored in a cache in the
communications system. The audio files of all configured companies are
stored in this cache. Memory for a total recording time of 24 hours is reserved
for this purpose. If the cache is 80% full or completely full, a system warning
is displayed in the
Configurator
of the communications system.
The cache is not lost even if the communications system is restarted.
External export server per company
The audio files are exported to an external server and deleted from the cache
as quickly as possible. A separate export server can be set up for each
company, see also the chapter
