3.2
Intermittent Power
3.2.1
Powers on and off constantly
Check voltage under load. At least 11V must be maintained consistently to operate the radio normally.
If voltage cannot be maintained, load test the battery or power supply.
Check all connections for corrosion, looseness, or other condition that can produce a bad ground.
Check wire harness by wiggling the wire harness on the radio and the vehicle side. If the whole pin comes out, bend
the holders on the pin so that the pin will stay in the plug (see below image). If the wire comes out of the pin, initiate a
warranty claim so we can re-pin the radio.
3.2.2
Powers off and on while vehicle is moving
•
Inspect all connections including the radio’s harness for looseness. Wiggle connections while the radio is operating
to produce the symptom and narrow down the loose connection. If radio cuts in and out while wiggling the wires on
the radio side of the wire harness, initiate warranty claim.
3.3 Buttons/controls not responding
Press each button to ensure a click is heard signifying the button is mechanically operational. If one or more buttons
do not click, initiate a warranty claim.
Disconnect all remotes and extensions from the radio. If the radio works fine, see
. If the radio
does not work, initiate a warranty claim if you are under warranty.
Reset the microprocessor - disengage the radio from power for at least 3 seconds, then reconnect. Both red ACC and
yellow Memory wires must be disengaged to facilitate a reset of the microprocessor. If both ACC and Memory wires
are connected to a main breaker or cut-off switch/ignition switch, any of these methods can be used in lieu of
physically disconnecting the wires.
