ProSoft Technology RadioLinx RLXIB-IHW-66, User Manual, Page: 25 / 109

Share

Page: 25 / 109

ProSoft Technology RadioLinx RLXIB-IHW-66 User Manual Download Page 25

Diagnostics and Troubleshooting

RLXIB-IHW-66

♦

802.11a, b, g

User Manual

Industrial Hotspot

ProSoft Technology, Inc.

Page 25 of 109

May 18, 2009

3 Diagnostics

and

Troubleshooting

In This Chapter

Diagnostics............................................................................................ 26

Check the Ethernet cable ...................................................................... 26

LED display ........................................................................................... 27

Retrieve the default password ............................................................... 27

Troubleshoot RLX-IH Browser error messages..................................... 28

Troubleshoot missing radios.................................................................. 29

Improve signal quality............................................................................ 29

Use the program’s diagnostic and signal strength settings at the top of the Radio
Settings window to make sure the network is working properly.

Signal Strength graph:

This setting graphically shows the radio’s signal

strength. The graph will show the word Master if a master radio is selected.
The graph will show the word Scanning if the radio is scanning to find another
radio to which to connect. If the radio is not connected to a network and not
currently scanning, the graph will show the words Not connected.

Update readings every:

If you want to update the diagnostic readings

according to a particular interval, specify the interval (in seconds) in this field.

Read-only fields

that appear with the diagnostic settings.

You can perform the following troubleshooting routines:

Check the Ethernet cable (page 26)

Retrieve the default password

For more troubleshooting information, go to the ProSoft Technology web site at
http://www.prosoft-technology.com

«
...
23
24
25
26
27
...
»

Summary of Contents for RadioLinx RLXIB-IHW-66

Page 1: ...RLXIB IHW 66 802 11a b g Industrial Hotspot May 18 2009 USER MANUAL...

Page 2: ...could void the user s authority to operate the equipment Antenna spacing requirements for user safety It is important to keep the radio s antenna a safe distance from the user To meet the requirements...

Page 3: ...e to indicate the unit is approved to operate with CE certification AUS B DK FIN F D GR IRE I LUX NL P E S UK Note Member states in the EU with restrictive use for this device are crossed out This dev...

Page 4: ...rks of ProSoft Technology Inc All other brand or product names are or may be trademarks of and are used to identify products and services of their respective owners ProSoft Technology Product Document...

Page 5: ...iguration Tool 10 1 5 Planning the Network 11 1 6 Configuring the Radios 12 1 7 Verify Communication 21 2 Installing the Radios 23 2 1 Connecting antennas 24 3 Diagnostics and Troubleshooting 25 3 1 D...

Page 6: ...9 5 4 Dialogs Menu 66 5 5 View Menu 73 5 6 Help Menu 79 6 Reference 81 6 1 Product Overview 81 6 2 Radio hardware 82 7 Glossary of Terms 85 8 Support Service Warranty 99 8 1 How to Contact Us Technica...

Page 7: ...t The RadioLinx 802 11abg Industrial Hotspot RLXIB IHW is a high speed wireless Ethernet radio with PoE and Serial Encapsulation The RLXIB IHW operates at speeds up to 54 Mbps using the IEEE 802 11b g...

Page 8: ...bps 90 dBm 11 Mbps 82 dBm 24 Mbps 75 dBm 54 Mbps Channels Selection 1 to 13 802 11b g 36 40 44 48 149 153 157 161 165 802 11a Security WPA2 802 11i with 128 192 256 bit AES CCM Legacy WPA TKIP WEP sup...

Page 9: ...In addition you will need A personal computer equipped with an Ethernet port Static IP address Subnet Mask and Gateway information for each RLX device you plan to install You can obtain this informati...

Page 10: ...to an existing wired or wireless Ethernet network with a Static or Dynamic IP address for your computer Static IP address Subnet Mask and Gateway address for each RadioLinx device you plan to install...

Page 11: ...o see from one antenna to another either with the naked eye or binoculars If a line of sight does not exist between antennas you must choose a site for installing a repeater radio which will create a...

Page 12: ...an office setting and make sure they link before you try to install them in the field To configure the radios in a network 1 Start the IH Browser page 14 configuration application The PC must have a...

Page 13: ...7 Unplug the Ethernet cable from the radio and plug it into the next radio to be configured 8 Set Up a Repeater page 20 Return to the RLX IH Browser To be sure that you are seeing the latest status o...

Page 14: ...u navigate to ProSoft Technology 3 In the ProSoft Technology menu navigate to RadioLinx 4 Click RadioLinx IH Browser The window lists all the radios your computer can access The MAC ID number is essen...

Page 15: ...p procedure has completed successfully the Power Status LED should be green meaning that the radio has power The Ethernet LED should also be green meaning that the Ethernet connection is working The R...

Page 16: ...a static IP address you can enter a temporary IP here You will use the Radio Configuration Diagnostic Utility page 31 to assign a permanent IP address To assign a temporary IP Address 1 In IH Browser...

Page 17: ...tion interface Important The radio configuration is protected by a login password The default password for the radio is password lower case no quotes To prevent unauthorized access to the radio config...

Page 18: ...cy range supported by the antenna Security Settings Encryption Type Encryption scrambles data so that only intended viewers can decipher and understand it Although none is an available encryption type...

Page 19: ...P Address Subnet Mask and Default Gateway in the Radio Access Settings area of the IH Radio web configuration form Important If you intend to assign IP addresses manually you must not duplicate an IP...

Page 20: ...data so that only intended viewers can decipher and understand it Choose the same encryption type you configured for the Master radio WPA phrase Enter the pass phrase you configured for the Master ra...

Page 21: ...on for the radio and try programming the radio s client mode using the Auto setting To test whether the Auto setting will work 1 Connect the cable between the device and the radio 2 Turn ON the radio...

Page 22: ...RLXIB IHW 66 802 11a b g Start Here Industrial Hotspot User Manual Page 22 of 109 ProSoft Technology Inc May 18 2009...

Page 23: ...ect antennas from radios during bench testing or move the radios further apart from each other Tip To make it easier to physically identify the radios you are configuring apply a label to each radio i...

Page 24: ...Improve Signal Quality page 29 for more information on overcoming poor connectivity 2 1 Connecting antennas Each radio must have an antenna connected to the Main antenna port on the RLXIB IHW 66 radi...

Page 25: ...phically shows the radio s signal strength The graph will show the word Master if a master radio is selected The graph will show the word Scanning if the radio is scanning to find another radio to whi...

Page 26: ...ly if you want to save the new value press Tab or click elsewhere to use the new value temporarily The following configuration forms in the Radio Configuration Diagnostic Utility provide information a...

Page 27: ...the power cable and Ethernet cable to the radio the Power Status LED should be green meaning that the radio has power If the Ethernet LED is green then the Ethernet connection is working The RF Transm...

Page 28: ...onfirm that your PC has at least one active network LAN connection it could be a wired Ethernet connection or a wireless 802 11 connection One way to determine if your network connections are active i...

Page 29: ...tion Firewall is not checked If the preceding approaches do not help the PC running the RLX IH Browser and the radios are probably not connected to the same local network Verify your connections If yo...

Page 30: ...RLXIB IHW 66 802 11a b g Diagnostics and Troubleshooting Industrial Hotspot User Manual Page 30 of 109 ProSoft Technology Inc May 18 2009...

Page 31: ...to the radio through a wired Ethernet connection or through a Wireless connection You can use a web browser such as Microsoft Internet Explorer or Firefox on your network enabled desktop computer lapt...

Page 32: ...Some of the fields on the Radio Configuration Diagnostic Utility form are read only meaning that the content of the field is provided for information only and cannot be directly modified Notice also t...

Page 33: ...Utility RLXIB IHW 66 802 11a b g User Manual Industrial Hotspot ProSoft Technology Inc Page 33 of 109 May 18 2009 To view more help about the selected field click the field name This action opens a he...

Page 34: ...Manual Page 34 of 109 ProSoft Technology Inc May 18 2009 To view the complete online documentation for your RLXIB Radio click the button This action opens the online documentation in a new browser win...

Page 35: ...controls how often the web configuration form automatically refreshes To change the value temporarily enter the new value and press the Tab key To change the value permanently enter the new value and...

Page 36: ...the devices in the list Mac ID A unique hexadecimal number that identifies any Ethernet device SSID Network Name Service Set Identifier Channel The radio channel on which the device is transmitting Th...

Page 37: ...n be seen in the column labeled Cost in the preceding table The cost calculation is based not only on the strongest signal but on several other factors to provide optimum network communication 4 1 2 A...

Page 38: ...ddress Top Click the Top button to see the top of the table The radio will display updated data in the table entries Next Prev If the table has more MAC addresses than it can display in the window use...

Page 39: ...the transmission of spanning update packets Forward Delay The length of time a port must listen for spanning information before being activated Position in the list Each page shows up to 10 ports Use...

Page 40: ...named Hermatite_4F linked to Amethyst_BD This link is shown with a red dotted line Also visible is the level of redundancy in their network Each of the blue lines represents an alternate parent From t...

Page 41: ...ign more than one master to a network For information see Redundancy Channel list master radio The channel list indicates the channel number as well as the frequency 2 4 gHz or 5 gHz Important The RLX...

Page 42: ...o open the Spanning Tree Settings form Advanced Config Click this button to open the Advanced Settings form Serial Settings Click this button to open the Serial Settings form 4 2 1 Parent Link Setting...

Page 43: ...a high enough value a stronger signal will not improve the quality of the link any further For signals that are above that threshold only fewer hops from the Master give preference You can adjust tha...

Page 44: ...only on the strongest signal but on several other factors to provide optimum network communication Prioritized Parent Selection If you need more control than the automatic algorithm allows you can als...

Page 45: ...rents that you specify You can list up to eight radios to choose from Best in List The IH will select its parent using the Automatic Parent Selection algorithm described above but it will limit the se...

Page 46: ...interval time By RFC specification only one device on a network should generate IGMP queries As such RLXIB radios will only send a query if another device has not sent a query within its Query Interva...

Page 47: ...packets allowing the network to adapt itself to handle problems without customer intervention RSTP uses active communications between network devices to propagate changes in the network and to cause...

Page 48: ...evert its port to the listening state and then to the learning state before returning to the forwarding state Each of these states takes at least 15 seconds during which the STP devices are listening...

Page 49: ...s Ethernet port the handshake cannot take place In this case RSTP reverts to STP This means that the Ethernet port will be forced to adhere to the timer based transition protocol of STP Therefore on n...

Page 50: ...from any RSTP device back to the root Wireless To give preference to a wired connection set the Wireless cost to 200 Ethernet To give preference to a wired Ethernet connection set the Ethernet cost t...

Page 51: ...ngs range from 1 to 54 Max Basic Rate In addition to the Data Rate setting which controls generic data traffic the Basic Rate setting adjusts the rate at which control packets such as Beacons and Acks...

Page 52: ...Available encryption types are None not recommended WPA AES Latest security setting using WPA pre shared key authentication and AES encryption WPA TKIP Security setting using WPA pre shared key authe...

Page 53: ...d it performs message integrity checks to prevent forgery and replay You can also select WEP 128 WEP 64 or None no encryption as the encryption type but none of these settings are recommended Note If...

Page 54: ...4 3 4 MAC filter This configuration page opens when you click the Edit Filter button on the Radio Configuration form Field Description Add MAC Enter the MAC address to add The address will appear in t...

Page 55: ...built in Web server or SNMP agent both your computer and the radio must have IP addresses and these IP addresses must be on the same subnetwork An IP address is only needed so you can configure the ra...

Page 56: ...e an IP address automatically therefore you must assign an IP address subnet mask and default gateway to the radio so that it can communicate on the network You can also assign a Static fixed or perma...

Page 57: ...IB included on the CD internet private enterprises romap It also supports a selection of standard SNMP traps including Cold Start which is sent when the radio initializes 4 4 2 Change password This co...

Page 58: ...iagnostic Utility as the radio restarts 4 6 Cancel Changes Click Cancel Changes to discard any settings you made during this session Note This button only applies to changes made in the Radio Configur...

Page 59: ...nformation see Primary radio functions page 60 When you run the program the List view shown in the illustration appears with a list of any radios on the same network as the computer running the RLX IH...

Page 60: ...P address to a radio Update Firmware page 64 Update the version of firmware the radio uses Start Ping Session page 65 Wireless Clients page 67 View a list of client radios Ethernet Nodes page 68 View...

Page 61: ...r radios Enter a value in seconds to have the RLX IH Browser scan at that rate In the New address range fields you can adjust how the program scans for radios By default the program sends a broadcast...

Page 62: ...troubleshooting purposes 5 2 6 Freeze Use this command to temporarily stop the display from updating This command is useful for studying network topology and performance without the distraction of ra...

Page 63: ...Connect page 63 Assign IP page 16 Update Firmware page 64 Start Ping Session page 65 5 3 1 Connect To connect to the Radio Configuration Diagnostic Utility and change radio settings double click the...

Page 64: ...t gateway If necessary you can enter a particular IP address see Radio Access settings page 55 After an IP address is assigned you can configure radios through the Radio Configuration Diagnostic Utili...

Page 65: ...he CD that came with in the box with the radio and at our web site at http www prosoft technology com 5 Click Update to begin copying the new firmware to the radio Do not disconnect the cable or turn...

Page 66: ...ons dialog box opens when you click the Show Options button on the Ping Results page 65 dialog box Use this dialog box to choose ping parameters logging options and response to other stations 5 4 Dial...

Page 67: ...Manual Industrial Hotspot ProSoft Technology Inc Page 67 of 109 May 18 2009 5 4 1 Wireless Clients This dialog box opens when you open the AP Dialogs menu and choose Wireless Clients Use this dialog b...

Page 68: ...he AP Dialogs menu and choose Ethernet Nodes Use this dialog box to see information about Ethernet devices attached to the radios The following illustration shows a list of Ethernet devices by IP addr...

Page 69: ...alternate path which can also be seen if the parents button is selected in the menu bar blue lines will link the radio to its alternate parents 802 11 Access Point Detector The RLXIB Radio can be use...

Page 70: ...s a list of all the active ports on the radio This list shows the same information as the Port status page 38 list in the Radio Configuration Diagnostic Utility Each radio can have up to 34 active por...

Page 71: ...spot ProSoft Technology Inc Page 71 of 109 May 18 2009 Event Filter The Event Filter dialog box allows you to include or exclude specific event types from the event log 5 4 6 Properties This dialog bo...

Page 72: ...s whether you designated the radio as a master repeater or client Connection The status of the wireless connection Signal The signal strength which in this field is a number from 0 to 15 Hops The numb...

Page 73: ...ou must choose a channel and frequency range supported by the antenna Security Indicates the encryption setting on the radio See Security settings page 52 for information 5 5 View Menu The View menu c...

Page 74: ...Caps Lock and Num Lock keys on your computer keyboard Use the corner of the status bar to drag and resize the RLX IH Browser window 5 5 3 List View List View shows a list of all the connected radios i...

Page 75: ...make changes through its Web page For information on these settings see Parent Link settings page 42 In the topology view you can double click a radio to log in to the Radio Configuration Diagnostic...

Page 76: ...xists to the radio does not indicate the number of devices on the connection Wireless clients PCMCIA cards are linked to this radio the number of clients linked is indicated by the number of boxes Sig...

Page 77: ...ge 77 of 109 May 18 2009 5 5 6 Zoom Out Use the ZOOM OUT command in Topology View to to reduce the size of the items in the RadioLinx IH Browser window 5 5 7 Zoom to Fit Use the ZOOM TO FIT command in...

Page 78: ...cally in the topology view The link from the repeater to its current parent will be shown in red If the repeater can hear other radios in the network links to those radios will be shown in blue This g...

Page 79: ...nd on the File menu 5 5 11 Reset Columns Use the Reset Columns command to restore the column size and order to their default values You will be prompted to confirm this action 5 6 Help Menu The Help m...

Page 80: ...mouse to click the underlined text to follow a link and open a help page with more information You can use the Search tab to search for words or phrases inside a help file The help system shows you a...

Page 81: ...ntrol Repeater page 41 radios can connect to any master at anytime if one master goes down the repeater connects to another Likewise if a repeater goes down any repeater that was connected to it can r...

Page 82: ...er for configuration The radio comes with a Windows based utility called RLX IH Browser that finds all the radios on the network and lists information about them A topology view in the RLX IH Browser...

Page 83: ...sover cable Straight through cable RJ 45 PIN RJ 45 PIN RJ 45 PIN RJ 45 PIN 1 Rx 3 Tx 1 Rx 1 Tx 2 Rx 6 Tx 2 Rx 2 Tx 3 Tx 1 Rx 3 Tx 3 Rx 6 Tx 2 Rx 6 Tx 6 Rx 6 2 3 Ethernet Cable specifications The recom...

Page 84: ...RLXIB IHW 66 802 11a b g Reference Industrial Hotspot User Manual Page 84 of 109 ProSoft Technology Inc May 18 2009...

Page 85: ...o 802 11b but supports signaling rates of up to 54 Mbit sec Operates in the heavily used 2 4 GHz ISM band but uses a different radio technology to boost throughput 802 11i Sometimes Wi Fi Protected Ac...

Page 86: ...I character code ASCII characters or hexadecimal characters are sometimes used as a key to encrypt data and ensure its secure transmission Association Process whereby two 802 11 radios establish commu...

Page 87: ...ork is equivalent to a Master on a serial network Configuration PC A Computer that contains the IH Browser Setup Diagnostic software for Frequency Hopping radios or RadioLinx IH Browser Setup Diagnost...

Page 88: ...a system that uses multiple antennas to reduce interference and maximize reception and transmission quality DTE Data Terminal Equipment for example a computer or terminal Dual Band A device that is ca...

Page 89: ...uency Hopping Spread Spectrum Changes or hops frequencies in pattern known to both sender and receiver FHSS is little influenced by radio stations reflections or other environmental factors However it...

Page 90: ...nd I IEEE Institute of Electrical and Electronics Engineers Inc IEEE is a professional organization with members in over 175 countries and is an authority in technical areas such as computer engineeri...

Page 91: ...etwork s MAC table are able to get on the network Master device Device that is connected to the Master radio Mbps Megabits per second or millions of bits per second A measure of bandwidth Megahertz A...

Page 92: ...message If a reply is required the controller will construct the reply message and send it using ModBus protocol Modem Stands for MODulator DEModulator a device that converts digital signals to analo...

Page 93: ...nds data to a Remote radio based on the Modbus address of the Modbus device The data is only sent to the single Remote device based on its address Each Remote radio sends its data only to the Master r...

Page 94: ...ed as part of the 802 11i standard to control access of users to wireless networks Any of several protocols can be used by the wireless client to communicate with the RADIUS server to gain access to t...

Page 95: ...so referred to as gain loss Signal Strength The strength of the radio waves in a wireless network Simplex A communications circuit or system designed to either transmit data or receive data but not bo...

Page 96: ...ticular host on this network T TKIP Temporal Key Integrity Protocol The wireless security encryption mechanism in Wi Fi Protected Access TKIP uses a key hierarchy and key management methodology that r...

Page 97: ...ty testing requirements developed and governed by the Wi Fi alliance Wi Fi Interoperability Certificate A statement that a product has passed interoperability testing and will work with other Wi Fi CE...

Page 98: ...ynamic keys Extensible Authentication Protocol to secure network access and an encryption method called Temporal Key Integrity Protocol TKIP to secure data transmissions WPA2 An enhanced version of WP...

Page 99: ...d user data files as viewed through and LED patterns on the processor 3 Details about the serial devices interfaced if any 8 1 How to Contact Us Technical Support Internet Web Site http www prosoft te...

Page 100: ...be shipped freight prepaid in the original shipping container or equivalent to the location specified by ProSoft and be accompanied by proof of purchase and receipt date The RMA number is to be promi...

Page 101: ...ailed in Limited Warranty page 101 The Warranty Period may be extended at the time of equipment purchase for an additional charge as follows Additional 1 year 10 of list price Additional 2 years 20 of...

Page 102: ...erms specified above for new Product provided said warranty will be for the period remaining on the original new equipment warranty or if the original warranty is no longer in effect for a period of 9...

Page 103: ...against all liabilities losses claims costs and expenses including attorney s fees and expenses related to any claim investigation litigation or proceeding whether or not ProSoft is a party which aris...

Page 104: ...ther intellectual property 8 3 5 Disclaimer of all Other Warranties The Warranty set forth in What Is Covered By This Warranty page 102 are in lieu of all other warranties express or implied including...

Page 105: ...r 8 3 9 Allocation of Risks This Warranty allocates the risk of product failure between ProSoft and the Customer This allocation is recognized by both parties and is reflected in the price of the good...

Page 106: ...RLXIB IHW 66 802 11a b g Support Service Warranty Industrial Hotspot User Manual Page 106 of 109 ProSoft Technology Inc May 18 2009...

Page 107: ...onfiguring the Radios 12 Connect 60 63 Connecting antennas 24 Connecting Power to the RLXIB IHW 66 Radio 3 Controlling Law and Severability 105 D dBi 87 dBm 87 DCE 87 Decibel dB 87 Default Gateway 87...

Page 108: ...nt to Multipoint 93 Point to Point Network 93 Poll 93 Port status 26 38 70 Port Table 60 66 70 Power Supply 93 Primary radio functions 59 60 Print 61 62 Print Area 73 79 Print Preview 61 62 Print Setu...

Page 109: ...T The RadioLinx IH Browser Help System 80 Time Limit for Bringing Suit 104 TKIP 96 Tool Bar 13 73 Topology View 73 75 Topology View key 75 Troubleshoot missing radios 26 29 59 Troubleshoot RLX IH Bro...

Reviews:

No comments