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Promise Technology VTRAK 15200, User Manual

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Promise Technology VTRAK 15200 User Manual Download Page 229

221

Chapter 9: Support

•

Frequently Asked Questions (below)

•

How to contact Technical Support (page 225)

•

Limited Warranty (page 227)

•

Returning product for repair (page 229) 

Frequently Asked Questions

What kind of disk drives can I use with VTrak?

VTrak was designed to use Serial ATA disk drives. You can also use Ultra 
ATA 133/100/66 disk drives with the optional PATA-to-SATA Adapter 
available from Promise Technology.

Can I take the disk drives from my UltraTrak, put them into the VTrak and 
keep my logical drive (array) intact?

Yes. VTrak uses the same logical drive format as UltraTrak. Contact Promise 
Technology to purchase PATA-to-SATA Adapter for your existing PATA 
drives.

Can I use my existing SCSI card with VTrak 15200?

No. The VTrak 15200 uses iSCSI technology, which uses Ethernet rather 
than SCSI. Therefore you will not use your SCSI card at all with VTrak 
15200.

How can I tell when the VTrak has fully booted?

When the VTrak is fully booted up, the Power, FRU and Logical Drive LEDs 
will light up green. The Controller LED blinks five times, once per second; 
goes dark for ten seconds; then blinks five times again.

How do I learn more about configuring and using my VTrak?

Read to this 

VTrak 15200 User Manual

. It contains detailed information 

regarding configuration, troubleshooting and maintenance of your VTrak.

Why does VTrak come with a Command Line Utility?

First, to assign your VTrak a Management Port IP address in order for the 
WebPAM PRO management software to connect to it. Second, in the event 
of a network failure, you can still access the VTrak.

Summary of Contents for VTRAK 15200

Page 1: ...VTRAK 15200 USER MANUAL Version 1 5 P R O M I S E V T r a k 1 5 2 0 0 ...

Page 2: ...contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or impl...

Page 3: ...15 Direct Attached Storage 16 Set Up RS 232 Connection 17 Connect the Power 18 Set IP Addresses 20 Set Up CLU 20 Assign IP Addresses and Subnet Mask 21 Set Up Telnet Connection 23 Install WebPAM PRO Management Software 25 Utility Server Installation Locations 25 Operating System Support 25 CIMOM Agent 26 Internet Browser 27 Before you start 27 Install WebPAM PRO 28 Uninstall WebPAM PRO 33 Chapter ...

Page 4: ... a Logical Drive 57 Create a Logical Drive Automatically 57 Create a Logical Drive Manually 58 Exit the CLU 60 Chapter 4 Management with WebPAM PRO 61 VTrak Status Indicators 61 Drive Status Indicators 62 Audible Alarm 63 Log in Log out 64 Subsystem Management 67 Add a Subsystem VTrak 67 Subsystem User Rights 68 Access a Subsystem 69 Subsystem Management Window 70 View Event Log 70 Delete a Subsys...

Page 5: ... Physical Drive Information 101 Logical Drive Management 103 Create a Logical Drive 103 Delete a Logical Drive 106 Logical Drive Critical Status 107 Logical Drive LUN Setting 109 Migrate Logical Drive 110 Logical Drive Functions 113 Synchronization Schedule 115 Rebuild a Logical Drive 117 Synchronize a Logical Drive 118 Redundancy Check 119 PDM on Demand 119 Enclosure Management 121 Enclosure View...

Page 6: ... 143 Logical Drive Auto Creation 144 Create New Logical Drive 145 Delete Logical Drive 147 Modify Logical Drive Parameters 147 SCSI Assignment 148 Cache Policy 149 Retry Count 149 Enable Disable SMART 149 Logical Drive Name 149 Priority 149 Hot Spare Policy 150 Auto Rebuilding 151 PDM Auto Start 151 Logical Drive Operations under the Maintenance Menu 152 Maintenance Activity Monitor 153 Migrate Lo...

Page 7: ...87 Replace RAID Controller 188 Chapter 7 Technology Background 189 Introduction to RAID 189 RAID 0 Striping 190 RAID 1 Mirroring 191 RAID 3 Block Striping with Dedicated Parity 192 RAID 5 Block Striping with Distributed Parity 193 RAID 10 Mirroring Striping 194 RAID 50 Striping of Distributed Parity Logical Drives 195 Choosing a RAID Level 196 RAID 0 196 RAID 1 196 RAID 3 197 RAID 5 197 RAID 10 19...

Page 8: ...rive Status Indicators 209 Back of Enclosure 210 Event Notification Response 211 Critical Offline Logical Drives 215 When a Disk Drive Fails 215 Rebuild 215 With a Hot Spare Drive 216 Without a Hot Spare Drive 216 Enclosure Problems 216 Connection Problems 219 Serial Connections 220 Network Connections 220 Chapter 9 Support 221 Frequently Asked Questions 221 Contacting Technical Support 225 Limite...

Page 9: ...e This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Import...

Page 10: ...a failed drive securing the fault tolerant integrity of the logical drive The self contained hardware based RAID logical drive provides maximum performance in a compact external chassis Figure 2 VTrak 15200 rear view The VTrak 15200 is an external disk array subsystem with a capacity of fifteen individual Serial ATA or parallel ATA disk drives P R O M I S E V T r a k 1 5 2 0 0 Drive Carrier LEDs P...

Page 11: ...rd SCSI drive or drives Features and Benefits Feature Benefit 3U 19 inch wide enclosure Installs easily in any standard rackmount Supports RAID levels 0 1 3 5 10 and 50 Allows system to be tuned for maximum performance Supports online logical drive array expansion Lets you add disk drives to an existing logical drive without interrupting data accessibility Supports online RAID migration Allows you...

Page 12: ...ing data accessibility to the host system Tool less field replaceable units FRUs All FRUs can be replaced without tools saving time and effort for support personnel Hot spare drives Maintains full fault tolerant integrity by automatically rebuilding the data from a failed drive to an installed hot spare drive Supports multiple designated and global spares Automatic background data reconstruction w...

Page 13: ...exibility Configurable RAID stripe size 4 8 16 32 or 64 sectors per disk Rebuild priority tuning Adjustment of minimum I O reserved for server use during rebuild Hot spares Multiple global and designated hot spares Maximum Disks LUNs 15 in any combination of RAID levels and drive types Supported Disk Interfaces Serial ATA SATA Parallel ATA with optional Promise adapter Complete cable less design A...

Page 14: ...nagement Interfaces Ethernet RS232 Serial Management Protocols SNMP SSL WBEM Telnet Notification Email audible and visible alarms Dimensions Height 5 0 in 12 7 cm Width 17 6 in 44 8 cm Depth 26 0 in 66 0 cm Weight 66 lbs 30 Kg without drives Approximately 84 lbs 38 Kg with 15 drives installed Safety Certifications CE FCC Class A BSMI VCCi cUL TUV MIC Limited Warranty 3 Years See page 227 for detai...

Page 15: ...ins the following items VTrak 15200 Unit 64 Screws for disk drives 4 spares Quick Start Guide 2 1 5m 4 9 ft Power cords Null Modem Cable CD with WebPAM Software User Manual and Quick Start Guide Left and right mounting rails Warning The electronic components within the VTrak disk array are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handl...

Page 16: ...unting rails Figure 2 Mounting rail installation P R O M IS E V T r a k 1 5 2 0 0 Vertical Rack Post Direct attach to post VTrak 15200 Mounting Rail included VTrak attaching screw Back side of post Rack front post Rail attaching screw not included Rail adjustment screw Mounting Rail Rail attaching screw not included Back side of post Rack rear post VTrak subsystem ...

Page 17: ...all Disk Drives Before using the VTrak you must first populate it with Serial ATA SATA disk drives You can also use Parallel ATA PATA disk drives with the optional PATA to SATA adapters available from Promise Technology The VTrak 15200 can support up to fifteen disk drives and provide the RAID configurations listed below See page 189 for a complete explanation of RAID on VTrak Caution Do not pull ...

Page 18: ...re the jumpers on the disk drive are set for master operation Never set a drive for slave operation Note You can use disk drives of different manufacturers and sizes In logical drives with different drive sizes the drives are forced to equal the capacity of the smallest physical drive VTrak Chassis Drive Carrier Latch Handle ...

Page 19: ...igure 4 Drive Carrier mounting holes Note that the Drive Carrier has several mounting holes above Those marked with a triangle are for disk drives Caution Be sure to install the counter sink screws supplied with the VTrak Use of other types of screws can damage the adjacent drives PATA to SATA Adapter SATA Drive Mounting Holes PATA Drive Mounting Holes ...

Page 20: ... on the bottom line up 2 Insert the screws through the holes in the Drive Carrier and into the bottom of the disk drive see Figure 4 Install only the screws supplied with the VTrak Install four screws per drive Snug each screw Be careful not to over tighten 3 Reinstall the drive carrier into the VTrak chassis 4 Repeat these steps until all of your disk drives are installed Serial ATA Disk Drive ...

Page 21: ...les on the bottom line up see Figure 3 3 Install the four screws that came with the converter 4 Lay the carrier on a flat surface Hold a disk drive in one hand and connect the power and data cables with the other 5 Carefully lay the drive into the carrier so that the screw holes on the bottom line up see Figure 4 6 Insert Promise supplied screws through the holes in the drive carrier and into the ...

Page 22: ...an to operate your VTrak with fewer than 15 disk drives install all 15 Drive Carriers into the enclosure to ensure proper airflow for cooling Important Be sure each drive is securely fastened to its carrier Proper installation ensures adequate grounding and minimizes vibration Do not install drives with fewer than four screws Note Previous array enclosures from Promise required you to latch the dr...

Page 23: ...rk With this arrangement both management information and data travel between the Host PC and VTrak over the network The arrangement requires Network HBA card 1 Gb with iSCSI support Network Switch 1 Gb Figure 8 VTrak 15200 network connections for SAN Cautions Where possible isolate iSCSI data paths from normal network traffic to optimize the SAN performance Do not connect a cable between the VTrak...

Page 24: ...rd 1 Gb with iSCSI support 1 minimum Network HBA card 10 Mb or higher Network Switch 10 Mb or higher Figure 9 VTrak 15200 DAS connections Make the following connections with the Ethernet cables Connect the VTrak management port to the network switch Connect the Host PC network card to the network switch Connect the VTrak iSCSI data ports to the iSCSI HBA cards in the Host PC The VTrak management c...

Page 25: ...een the RS 232 serial connector on the Host PC and the same connector on the back of the VTrak See page 50 for CLU configuration Important Be sure the RS 232 serial port on your Host PC is enabled iSC SI 1 iSC SI 2 Mgmt IOIO I PR OMISE T E C H N O L O G Y I N C V T r a k 1 5 2 0 0 C o n t r o l l e r RS 232 Serial Connector ...

Page 26: ...he power cords in place and prevent an accidental disconnection Turn both power supplies on When the power is switched on the LEDs on the front of the VTrak will light up Figure 12 VTrak 15200 Displays Warning Power supplies can contain over 240 volts This high voltage if mishandled can cause serious injury or death Do not touch or handle a power cable or power supply unless you have been trained ...

Page 27: ...inks on once per second There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Figure 13 VTrak 15200 Drive Carrier LEDs After a few moments the Power Activity and Disk Status LEDs should display Green If there is no disk drive in the carrier the Disk Status LED and the Power Activity LED will remain dark Drive Status Power...

Page 28: ... Utility CLU to make these settings Set Up CLU 1 Obtain a static IP address for your VTrak Management Port from your network administrator 2 Start your PC s terminal emulation program examples HyperTerminal or Minicom 3 Change your PC s COM Port settings to agree with the following Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control none 4 Press Enter once to launch the CLU ...

Page 29: ...ubnet Mask 255 0 0 0 Gateway IP Address 0 0 0 0 Telnet disabled TFTP Server IP Address 0 0 0 0 SNMP Name Sonoma SNMP Location Promise Network Management 1 Management Port 2 Telnet 3 TFTP Server 4 SNMP 5 Ping R Return to Previous Menu Please enter your menu choice 2 Press 1 and Enter to access the Management Port settings Management Port IP Address 10 0 0 2 Subnet Mask 255 0 0 0 Gateway IP Address ...

Page 30: ...ent port IP address 192 168 1 56 Press Enter key to return 4 Press Y and Enter to modify the management port IP address 5 Type the new IP address and press Enter VTrak confirms the new address 6 Press Enter to return to the Network Management menu 7 Repeat steps 1 through 5 to set the Subnet Mask and Gateway IP address For a full list of CLU capabilities and functions see page 123 ...

Page 31: ...ngs and setup 2 Launch HyperTerminal or Minicom 3 In the CLU Main Menu select Network Management Telnet and choose Enable disable Telnet This action enables the Telnet support Make a Telnet Connection To start the telnet program 1 Go to the command line prompt Windows or click the terminal icon Linux then run telnet 192 168 1 56 2300 The IP address above is only an example Use your VTrak s Managem...

Page 32: ...vious menu Please enter your menu choice 1 4 In the Network Management Menu press 1 and Enter to select Telnet The Telnet setting menu appears Current Telnet Setting Telnet disabled Timeout xxxxx seconds Port 2300 User Name administrator Telnet Settings 1 Enable Disable Telnet 2 Timeout 3 Change user name 4 Change password 5 Reset to default setting Please enter your menu choice 1 Enable Telnet y ...

Page 33: ...allation Locations When you install WebPAM PRO you are installing the Utility Server There are three possible locations to install Web PAM PRO A networked PC A network file server The Host PC When you install WebPAM PRO follow these rules Install the Utility Server only on a PC or Server that is permanently connected to your network Install only one instance of the Utility Server on your network O...

Page 34: ...talled Figure 14 WebPAM PRO on a network Desktop PC with Internet browser Laptop PC with Internet browser The Internet Networked PC with Internet browser Networked PC with Utility Server Router Firewall Host PC with multiple rackmounted VTrak Subsystems Host PC with a single VTrak Subsystem ...

Page 35: ...es of these devices The PC or server where you plan to install WebPAM PRO The Management Port s of the VTrak s you plan to monitor 2 If you currently have either of these on your computer Promise Array Manager Windows PAM An earlier version of WebPAM Completely remove them before installing WebPAM PRO Failure to do so could result in compatibility problems For uninstall instructions see page 33 3 ...

Page 36: ... first WebPAM PRO installation dialog box appears as shown on the next page Linux Follow these steps to install WebPAM PRO on your Linux based PC or Server 1 Boot the PC server and launch the Linux GUI If the computer is already running exit all programs 2 Insert the software CD into your CD ROM drive 3 In the CD frame double click on the webpam bin icon to begin installation right 4 When the Run ...

Page 37: ...have a slightly different appearance but the information choices and actions required are exactly the same 1 When the Introduction screen appears above click the Next button 2 When the License Agreement appears above click the I accept the terms radio button then click the Next button If you do not accept the terms of the Agreement the installation will stop ...

Page 38: ...all Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is always better to install and verify your own certificate for the webserver And and if possible verify certificate by certificate authority like Verisign or Thwate See your MIS Administrator for guidance Click ...

Page 39: ...installation will not proceed You can always change these settings at a later time as needed Email Server Type in the name of your company s email server Email Sender Type in the email address of the person responsible for maintaining the RAID This address will be the return address on all email notifications sent from the Utility Server to all recipients Click the Next button when you are finishe...

Page 40: ... If you want a different folder type its location and click the Choose button If you change your mind and want the default location click on the Restore Default Folder button Click the Next button when you are finished 6 When the WebPAM PRO Installation Configuration screen appears above take a moment to review your choice of install folder and the available disk space on the target hard drive ...

Page 41: ...te This completes the WebPAM PRO installation Uninstall WebPAM PRO When you upgrade to a newer version of WebPAM PRO you must first remove the current version from your PC Server Follow this procedure to remove the current version of WebPAM PRO from your PC Server 1 Go to Start Settings Control Panel and double click on the Add or Remove Programs icon Important Registration of your VTrak and WebPA...

Page 42: ...box appears 3 Click the Uninstall button Several boxes can appear during the process Finally the Uninstall Promise WebPAM dialog box appears again 4 Click the Done button 5 Navigate to the root directory of your C drive 6 Delete the WebPAM directory This completes the WebPAM PRO uninstall process Your PC Server is now ready to install a newer version of WebPAM PRO ...

Page 43: ...uch vendors as QLogic QLA4010C Intel Pro 1000T IP Alacretech 100x1 TNIC Follow the installation and setup instructions that come with the card Software Use a software based iSCSI initiator in combination with a GbE NIC If you choose a Microsoft software iSCSI initiator download it from http www microsoft com windowsserversystem storage technologies iscsi default mspx Install the iSCSI initiator on...

Page 44: ... 4 iSCSI Configuration page 41 5 Create a Logical Drive page 47 6 Log out of WebPAM PRO page 49 7 Internet connection using WebPAM PRO page 49 Log in to WebPAM PRO 1 Launch your Browser 2 In the Browser address field type in the IP address of the Host PC or Server where you installed WebPAM PRO as explained below Note that the IP address shown below is only an example The IP address you type into ...

Page 45: ...our entry looks like this https 192 168 1 118 8443 promise 3 When the opening screen appears log in as administrator and type in the default password which is password The login and password are case sensitive 4 Click the Sign in button Important Immediately after installation change the Administrator s password Make the change under User Management Each user you create will have his her own login...

Page 46: ...u log in to WebPAM PRO there will be no Hosts RAID PCs or Users in the system Promise recommends that you create the Host s first then create the User s Note Make a Bookmark Netscape Navigator and Mozilla or set a Favorite Internet Explorer of the Login Screen so you can access it easily next time ...

Page 47: ...he Subsystem Management List appears 3 Click the Add Subsystem button above The Subsystem Management screen appears below 4 Type in the VTrak s Management Port IP address Do not type the PC Server s IP address 5 When you are done click the Submit button The new Subsystem is added to Subsystem Management and also appears in the Tree View ...

Page 48: ...low it the Controller appears A Subsystem is made up of Controller The VTrak s RAID Controller Physical Drive View Shows all disk drives assigned or not Logical Drive View Shows all logical drives under this Controller Enclosure View Monitors status of external RAID enclosures Notes If you do not see these details in the Tree View it means your network connection to VTrak is not working Restore yo...

Page 49: ...roller icon then click on Subsystem Modify Parameters in the Information window The Modify Parameters dropdown menu of functions appears iSCSI Node Information 1 Select iSCSI Node Information from the Modify Parameters menu The iSCSI Node screen appears 2 On the iSCSI Node page click on iSCSI Node link Link to Parameters page ...

Page 50: ...reen appears 3 Enter the information you want to change and check the boxes of the features you want to enable 4 Click Submit to save your changes The parameters you set here apply to both iSCSI ports 5 Click the link to return to the Controller information window ...

Page 51: ...43 iSCSI Port Information 1 Select iSCSI Port Information from the Modify Parameters menu The iSCSI Network Port screen appears 2 On the iSCSI Network screen click on either of the Port links Links to Parameters pages ...

Page 52: ... feature Click Submit to save your changes The parameters you set here apply to only one iSCSI port 4 Click the link to return to the Controller information window iSCSI SLP Settings 1 Select iSCSI SLP from the Modify Parameters menu The iSCSI SLPs screen appears 2 On the iSCSI SLPs page click on either of the SLP Port links Link to Operation settings screen ...

Page 53: ...here apply to only one iSCSI port 4 Click the link to return to the Controller information window iSCSI CHAP Settings 1 Enable CHAP under the iSCSI Node Settings see page 41 2 Select iSCSI CHAP from the Modify Parameters menu The Modify iSCSI CHAP Information screen appears To add click the Add CHAP User button 3 Enter a name and password secret Click Submit to save your changes The parameters you...

Page 54: ...ng Operation screen appears 2 Enter the IP address you want to ping and select the VTrak iSCSI port through which you want to send the ping 3 Click Submit to send a ping After a few moments a dialog box appears with the results 4 Click the Back button on your browser to return to the iSCSI Ping Operation page 5 Then click the link to return to the Controller information window ...

Page 55: ...r above Since this VTrak is newly activated there are no logical drives yet 2 Click on Create Delete logical drive menu in the Logical Drive View window above and select Create logical drive The Create Logical Drive window appears Type in a Logical Drive name select RAID Level and Block Size See Chapter 7 on page 189 for an explanation of these RAID concepts ...

Page 56: ...tton or double click on the disks to move them to the Used Disks field 5 Click the Submit button when you are done A confirmation popup message appears when the logical drive has been created 6 Click OK in the confirmation message The new logical drive appears in the Logical Drive View list above If you selected Full Initialization that process will continue for some time Notes The available RAID ...

Page 57: ...r below After logging out you must enter your username and password to log in again Clicking Logout brings you back to the Login Screen Internet Connection using WebPAM PRO The above instructions cover connections between VTrak and WebPAM PRO over your company network It is also possible to connect to a VTrak from the Internet Your MIS Administrator can tell you how to access your network from out...

Page 58: ... the CLU page 60 CLU Connection Before you begin be sure the null modem cable is connected between the Host PC and VTrak and that both machines are booted and running 1 Start your PC s terminal emulation program Notes If you worked though the Setup procedure above using WebPAM PRO your VTrak setup is complete There is no need to repeat the Setup with the CLU See Chapter 5 on page 123for a full exp...

Page 59: ...abled Data Digest Disabled CHAP Auth Disabled BIDI CHAP Auth Disabled Modify iSCSI Node Parameters 1 Node ID 2 Name 3 Alias 4 Max Outstanding R2T 5 First Burst Length 6 Max Burst Length 7 Default Time to Wait 8 Default Time to Retain 9 Initial R2T 10 Header Digest 11 Data Digest 12 CHAP Authentication 13 BIDI CHAP Authentication R Return to Previous Menu Please enter your menu choice 3 Press the n...

Page 60: ...ial R2T Allows initiator to begin sending data to a target without receiving a ready to transfer command Header Digest Enables the use of Header Digest CRC Data Digest Enables the use of a Data Digest CRC CHAP Authentication Enables Challenge Handshake Authentication Protocol BIDI CHAP Authentication Enables bi directional CHAP authentication A detailed explanation of these iSCSI functions how and...

Page 61: ...lays above it When you exit the iSCSI Port Network Settings menu the CLU prompts Save iSCSI port network parameters y n Press Y and Enter to save or N and Enter to cancel SLP Port Service Location Protocol SLP is a standard used to discover services over the Internet It includes Service Agents SA the advertise services and a Directory Agent DA that gathers and organizes the data for queries 1 Pres...

Page 62: ...ervice Location Protocol SA status Enables support for Service Agents Get DA through DHCP status Obtains Directory Agent service from the DHCP server Use DA Using an external Directory Agent support CHAP Challenge Handshake Authentication Protocol CHAP An authentication agent typically a network server sends the client program a random value and an ID value Both the sender and peer share a predefi...

Page 63: ...ou return to the iSCSI Management menu 8 From the iSCSI Management menu press 4 and Enter to access iSCSI CHAP settings CHAP index Name Secret Attribute 0 TestInitiator 0123456789 Peer iSCSI CHAP Record 1 Add 2 Delete 3 Edit R Return to Previous Menu Please enter your menu choice 9 To add a CHAP record press 1 and Enter Add a new CHAP record Enter the name Peg Leg Enter the secret 9A8B7C6D Peer y ...

Page 64: ...otocol with discovery and management capabilities for IP storage iSNS works for IP storage devices like DNS does for an ordinary network 1 Press 6 and Enter to access iSCSI iSNS ISNS Settings 1 Port 1 2 Port 2 R Return to Previous Menu Please enter your menu choice 2 Press 1 or 2 to select an iSNS Port then press Enter Current ISNS Port 1 Settings Server IP address 0 0 0 0 Server port 3205 ISNS di...

Page 65: ...e new to RAID technology or you are satisfied with VTrak s default settings Create a Logical Drive Automatically Use this feature to quickly build a logical drive using all available disk drives You specify the RAID level The other options are chosen automatically See page 189 for a discussion of RAID Levels and the number of drives each supports 1 Press 1 and Enter to access the Logical Drive Aut...

Page 66: ...manually build a logical drive to meet your own requirements or to use less than the full number of available disk drives See Chapter 7 for a discussion of RAID Levels the number of drives each supports and an explanation of the available options 1 Press 2 and Enter to access the Create New Logical Drive feature Define New Logical Drive Total 3 Physical Drives Physical Drives Selection Id Name Siz...

Page 67: ... Logical Drive name LogDrv1 Enable initialization y n y Full or quick initialization f q q Quick initialization enabled 5 Type the stripe block size logical drive name whether you want initialization and if so quick or full Press Enter after each input If you chose RAID 1 you will not see a stripe block size After the last item a list of your logical drive specifications displays Logical Drive cre...

Page 68: ...VTrak 15200 User Manual 60 Exit the CLU Close the terminal emulation window to exit the CLU ...

Page 69: ...wer FRU and Logical Drive LEDs will display green When the VTrak is functioning normally the Controller Heartbeat LED blinks five times in five seconds ten seconds dark blinks five times again The iSCSI LEDs flash green when there is activity on that channel See the table below VTrak Status Indicators below Utility Configuration page 82 Drive Status Indicators page 62 Security page 84 Audible Alar...

Page 70: ...ak 15200 Drive Carrier LEDs LEDs State Dark Steady Green Flashing Green Amber Red Power System Off Normal n a n a n a FRU System Off Normal n a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n a Logical Drive Critical Logical Drive Offline iSCSI 1 iSCSI 2 No Connection n a Activity n a n a Controller System Off n a Normal n a n a Field Replacement Unit n a means this ...

Page 71: ...ebuilding Beep beep beep beep beep beep Indicates that a logical drive is critical Beep beep beep Beep beep beep Indicates a problem with a field replaceable unit FRU 10 second continuous beep Indicates that a logical drive is offline See page 173 for more information about field replaceable components See page 215 for a discussion of critical and offline logical drives LEDs State Dark Steady Gree...

Page 72: ...e the External Security option during WebPAM PRO installation see page 30 use the Secure connection Regular Connection WebPAM PRO uses an HTTP connection http Enter the Utility Server s IP address 192 168 1 134 Enter the Port number 8080 Add promise to launch WebPAM PRO promise Together your entry looks like this http 192 168 1 134 8080 promise Secure Connection WebPAM PRO uses a secure HTTP conne...

Page 73: ... sensitive If this is the first time you are running WebPAM PRO log in as administrator and type in the default password which is password The login and password are case sensitive 4 Click the Sign in button Important Immediately after installation change the Administrator s password Make the change under User Management Each user you create will have his her own login ID and password ...

Page 74: ... drive If this is the first time you are logging in to WebPAM there will be no Subsystems VTraks or Users in the system Promise recommends that you add the Subsystem s first then add the User s Log out of WebPAM PRO There are two ways to log out of WebPAM Close your browser window Click Logout on the WebPAM banner below After logging out you must enter your username and password to log in again Cl...

Page 75: ...he Add Subsystem button The IP Address screen appears 3 Enter the Management Port IP Address of the VTrak you are adding 4 Click the Submit button The newly added Subsystem appears in Tree View and the Management Window You can add a Subsystem without a connection to the Promise product If WebPAM does not make a connection refer to Troubleshooting on page 205 Add a Subsystem below Management Windo...

Page 76: ...ent icon under Administration Tools This window displays a list of Subsystems VTraks configured to this WebPAM installation 2 Click on the hypertext link to see an individual Subsystem This window provides access information on an individual Subsystem and editing user permissions ...

Page 77: ... Subsystem looks like this Each Subsystem is identified by a Subsystem icon and its IP Address A Subsystem is made up of Controller The VTrak s RAID Controller Physical Drive View Shows all disk drives assigned or not Logical Drive View Shows all logical drives for this Controller Right Meaning Creation Permission to create convert and expand a logical drive and make Controller settings Deletion P...

Page 78: ...ve From this point you can View the Logfile Access Host User Rights Administrator only View Event Log 1 In Tree View click on the Subsystem icon for the VTrak whose log you want to see above 2 In the Management Window click on the View LogFile button 3 The LogFile window appears below Notes If you do not see these details in the Tree View it means your network connection to VTrak is not working Re...

Page 79: ...ved automatically You must log in as the Administrator in order to delete the Logfile To delete it click the Delete LogFile button Delete a Subsystem 1 Click the Subsystem Management icon under Administrative Tools The Host List appears 2 Under Select for Deletion click the box of the Subsystem you want to delete 3 Click the Delete Selection button A confirmation dialog box appears 4 Click OK to c...

Page 80: ...ame password 5 If you want to assign Email notification types for this User check the Assign Email Notification box 6 Check the boxes to select Management Rights for this User on each Subsystem Notes WebPAM will remove the link from the VTrak to your local browser This action does not change or delete the RAID itself If you delete a Subsystem with users assigned to it the user rights are also dele...

Page 81: ...the Assign Email Notification box you will be transferred to User Management page where you can see the newly added User Right Meaning Creation Permission to create convert and expand a logical drive and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events a...

Page 82: ...ported Controller Unknown Error Unspecified problem with the Controller Data Parity Error Detected possible iSCSI data parity error Command Parity Error Detected possible iSCSI command parity error Bus Reset The Initiator sent a command to reset the iSCSI bus Unrecoverable Error VTrak must restart to recover from an error Abort Task A task was aborted Clear ACA Clear an auto contingent alliance co...

Page 83: ... disk drive Disk Reserve Sector Error A error has occurred on the reserve sector of a disk drive Disk Time Out A disk drive has timed out Logical Drive Event Notification All events related to logical drives Create Logical Drive A logical drive has been created Delete Logical Drive A logical drive has been deleted Logical Drive Critical Malfunctioning disk drive fault tolerance lost Logical Drive ...

Page 84: ...ical drive Logical Drive Full Initialization Completed Full initialization finished on a logical drive Logical Drive Full Initialization Stopped Full initialization on a logical drive halted before completion Logical Drive Quick Initialization Start Quick initialization has begun on a logical drive Logical Drive Quick Initialization Completed Quick initialization finished on a logical drive Logica...

Page 85: ...Volt Out of Range 5 Volt power is out of specification Enclosure 12 Volt Out of Range 12 Volt power is out of specification Battery Temperature Rise Battery is heating up Battery ceases to charge above 45 C or discharge above 60 C Battery Temperature Dropped Battery is cooling down Battery Capacity below threshold Battery is too weak to function Battery Capacity Normal Battery is ready for use Bat...

Page 86: ...his page to modify individual user information such as access rights email address and email notification To modify User information 1 Click the User Management icon under Administrator Tools A list of Users appears below 2 Select your name link under Edit User and click on it The Modify View User screen appears Note You cannot delete the Administrator ...

Page 87: ...ur changes take effect immediately Right Meaning Creation Permission to create convert and expand a logical drive and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive Notes Under Personal Information a user can change his her ...

Page 88: ...WebPAM under your User Name 2 Click the Personal Information icon under Administration Tools In the above example the screen is shortened to save space 3 Change the password email address or event selection as required 4 When you are done click the Submit button at the bottom of the screen Notes If a User forgets his her password the Administrator must delete the user account and create a new one ...

Page 89: ... steps describe how to setup the email function 1 Click the User Management icon under Administrator Tools A list of Users appears 2 Click on the hypertext link in the Edit User column for the User you want to manage The Modify View User screen appears In the above example the screen is shortened to save space 3 Enter the email address if this user will receive email notifications 4 Select the ale...

Page 90: ... frame you will see these configuration parameters 2 Change necessary parameters and click the Submit button The same page will reappear with the new parameters 3 Restart the Tomcat service for the new parameters to take effect See below ESMTP Enable Check the box to enable eSMTP ESMTP User Name Enter a user name for yourself ESMTP Password Enter a password for yourself Email Server Specifies the ...

Page 91: ...ity Server is installed for your changes to take effect 1 Right click on the My Computer icon and select Manage from the popup menu The Computer Management window opens 2 Click on the beside Services and Applications to expand the tree 3 Click on Services The Services window displays to the right 4 In the Services window right click on Tomcat and select Restart from the popup menu 5 Close the Comp...

Page 92: ...veling over the network are not altered in any way Promise Technology provides a default certificate for the server as well as for internal data communication However it is always better to install your own certificate for the web server And if possible verify certificate by certificate authority like Verisign or Thwate Security options were originally set during installation They can be changed b...

Page 93: ...ogical Drive View Shows all logical drives for this Controller Enclosure View Monitors status of VTrak enclosures To access the Controller click on the Controller icon The Controller screen will display below Set Release Lock page 86 iSCSI SLP Settings page 92 Change Management Port IP Address page 87 iSCSI CHAP Settings page 93 iSCSI Node Information page 88 Verify Connections Ping page 95 iSCSI ...

Page 94: ...sure Set Release Lock The Locking Mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the logical drives under this controller You must have Maintenance Rights to use this function To set the lock click the Set Lock button To release the lock click the Release Lock button Only the Administrator has ...

Page 95: ...nagement Port IP Address Correct IP settings are essential for your Host PC and VTrak to communicate You make initial settings during setup and again when the addresses change on your network You must have Creation Rights to access this function 1 Click on the Controller Settings menu and select Change IP Address The Change IP Address screen displays 2 In the Change IP Address screen enter or chan...

Page 96: ...ion An iSCSI node represents a single iSCSI initiator or iSCSI target 1 Select iSCSI Node Information from the Subsystem Modify Parameters menu The iSCSI Node screen appears 2 On the iSCSI Node page click on iSCSI Node link Link to Parameters page ...

Page 97: ...tion window iSCSI Parameters The node ID number 0 or 1 The node s name An iSCSI node is identified by its name The node s alias A user friendly string associated with an iSCSI Node Not a substitute for the iSCSI Name Max outstanding R2T Sets the maximum number of outstanding ready to transfer PDUs a number First burst length Maximum length of an unsolicited data sequence kb Maximum burst length Ma...

Page 98: ...t CRC CHAP Authentication Enables Challenge Handshake Authentication Protocol See for CHAP settings BIDI CHAP Authentication Enables bi directional CHAP authentication A detailed explanation of these iSCSI functions how and when they are used and their relationship to one another is beyond the scope of this document For more information contact the Internet Engineering Task Force at http www itef ...

Page 99: ...Chapter 4 Management with WebPAM PRO 91 2 On the iSCSI Port Information screen click on either of the Port links The iSCSI Port Information settings screen appears Links to Parameters pages ...

Page 100: ... Settings Service Location Protocol SLP is a standard used to discover services over the Internet It includes Service Agents SA the advertise services and a Directory Agent DA that gathers and organizes the data for queries 1 Select iSCSI SLP from the Subsystem Modify Parameters menu The iSCSI SLPs screen appears This screen provides information for SLP on the VTrak The information includes The po...

Page 101: ...it to save your changes The parameters you set here apply to only one iSCSI port 4 Click the link to return to the Controller information window iSCSI CHAP Settings Challenge Handshake Authentication Protocol CHAP An authentication agent typically a network server sends the client program a random value and an ID value Both the sender and peer share a predefined secret The peer concatenates the ra...

Page 102: ...nd or numbers Click Submit to save your changes To modify a record double click on the record s name in the CHAP list Enter a new name and or a new secret minimum of 16 letters and or numbers Click Submit to save your changes To delete a record click the Select for Deletion box to the left of the record you want to delete Then click the Delete Selection button Click OK in the confirmation dialog b...

Page 103: ...ick Submit to send a ping After a few moments a dialog box appears with the results 4 Click the Back button on your browser to return to the iSCSI Ping Operation screen 5 Then click the link to return to the Controller information window iSCSI iSNS Internet Storage Name Service iSNS is a protocol with discovery and management capabilities for IP storage iSNS works for IP storage devices like DNS d...

Page 104: ... Port links The iSCSI iSNS Port Settings screen appears 3 Check the box to enable iSNS 4 Type in your iSNS Server IP address and iSNS Server Port number Obtain this information from your network administrator 5 Click the Submit button to save your changes The parameters you set here apply to only one iSCSI iSNS port 6 Then click the link to return to the Controller information window Media Patrol ...

Page 105: ...ound interval is how often Media Patrol conducts a check of all disk drives 5 Click the Submit button when you are done While Media Patrol is running you will have full access to your Logical Drives This operation runs in the background and invisible to the user PDM Preventive Data Migration PDM scans the bad sector remapping table of the disk drives assigned to a Logical Drive Because data would ...

Page 106: ...M Configuration 2 Check the Enable Disable PDM box 3 Set the PDM Threshold to your choice of value PDM Threshold represents the bad sector remapping table of each disk drive 4 Click the Submit button when you are done Silence Audible Alarm VTrak is equipped with an audible alarm to call your attention to any logical drive problems that might arise See page 63 for a list of Audible Alarm sounds Sil...

Page 107: ...eters menu select Silence Audible Alarm A confirmation message displays 2 In the confirmation message click OK to silence the audible alarm You can also disable the alarm such that it will not sound for any reason until enabled again Use the CLU for this function See page 172 ...

Page 108: ... Refers to the drive manufacturer s identification Physical Drive Capacity The total data storage size in gigabytes Not the available capacity Physical Drive Status Refers to functional status of an individual disk drive Functional means normal Disk is being rebuilt means that this drive is the Target Drive of the rebuild operation that is in progress Disk Offline means this drive is not available...

Page 109: ...unction for each logical drive Physical Drive Information The Physical Drive Information window shows detailed information pertaining to a single disk drive To access Physical Drive Information click on the Physical Drive icon The Physical Drive Information screen will display Physical Drive Model Refers to the drive manufacturer s identification Physical Drive Status Refers to functional status o...

Page 110: ...e or there is a bad connection S M A R T Status Refers to Self Monitoring Analysis and Reporting Technology a form of predictive failure analysis that examines disk drive behavior for indications of a coming failure Healthy means there are no indications of trouble Alert means there have been indications that the disk drive could fail soon If you see an alert back up your data then remove and test...

Page 111: ...to this controller appear 2 Click on Create Delete logical drive menu in the Logical Drive View window and select Create logical drive Create a Logical Drive below Migrate a Logical Drive page 110 Logical Drive LUN Setting page 109 Synchronize a Logical Drive page 118 Logical Drive Functions page 113 Synchronization Schedule page 115 Logical Drive Critical Status page 117 Delete a Logical Drive pa...

Page 112: ...e of Initialization from the drop down menu Quick Erases the Reserve Sector which contains logical drive information for this disk drive Full Erases all data on the disk drives 4 Select the Free Disks you want to use and click the button or double click on the disks to move them to the Used Disks field Notes The available RAID selection depends on which Promise product you have and the number of d...

Page 113: ...ars in the Logical Drive View list above If you selected Full Initialization that process will continue for some time When Logical Drive Status shows Functional you have completed logical drive creation on VTrak In order to use this logical drive read and write data you must partition and format it using the Host PC s operating system See page 103 for a full discussion of logical drive creation an...

Page 114: ...eletion Rights to perform this function 1 Click on the Logical Drive View icon In the Management window all logical drives belonging to this controller appear 2 Click on Create Delete Logical Drive tab in the logical drive window above and select Delete Logical Drive The Delete logical drive window appears 3 In the dropdown menu select the logical drive name and click the Submit button A verificat...

Page 115: ...AM PRO detects a fault in the Logical Drive Enclosure or any other component it signals with a warning icon over the affected components in Tree View below The Promise RAID Controller will also detect the fault and sound an audible alarm two short beeps repeated The Logical Drive icon on the front of the VTrak enclosure changes to amber ...

Page 116: ...the failed drive under Disk View noting that there is no drive showing for Channel 3 The failed drive displays a red Status LED The Promise RAID controller will automatically attempt to activate a hot spare drive and rebuild it to become part of the logical drive above The drive in Channel 4 is the hot spare drive in this example If the hot spare feature is deactivated or no hot spare drive is ava...

Page 117: ...rives exist different TIDs and LUNs are used to avoid conflicts on the iSCSI bus You must have Creation Rights to access this function To set or change TID and LUN settings for the logical drive 1 Click on the Logical Drive View icon The Logical Drive View Window appears 2 From the logical drive screen click on the Change Logical Drive Settings menuand select Change LUN Settings The Change Logical...

Page 118: ...e is to Change its RAID level and or Increase the number of disk drives sometimes called Expansion Migration takes place on an existing Logical Drive without disturbing the existing data While the Logical Drive is migrating you can access the data as before When migration is complete your Logical Drive have a different RAID level and or a larger capacity For more information on RAID level migratio...

Page 119: ... window displays 3 If you want to change RAID level select the new RAID level from the dropdown menu The RAID levels shown are those possible to achieve from the existing logical drive and available disk drives 4 If you want to add disk drives select the drives under Free Disk Drives then click the button to move them to the Used Disks window ...

Page 120: ...VTrak 15200 User Manual 112 5 Click the Submit button when you are done After migration is completed your Logical Drive will display the new RAID Mode Level and or a larger Logical Drive Size ...

Page 121: ... migrate priorities 1 Click on the Logical Drive View icon The Logical Drive View Window appears 2 Select Logical Drive Functions from the Change Logical Drive Settings menu The View Change Logical Drive Information window appears 3 Make your selections as desired For an explanation of the features and choices see the table on the following page 4 Click the Submit button when you are done ...

Page 122: ...able Enable Hard Disks Write Cache Activates the write caches for the disk drives in this logical drive Enable or disable Enable Write Back Activates write back feature of the caches for the disk drives in this logical drive Enable or disable For the following three features a High setting speeds the background operation while slowing foreground read write operations A Low setting favors the read ...

Page 123: ... the Logical Drive is doing the least work such as a weekend or early morning You can also synchronize your Logical Drive on demand Promise recommends synchronizing your Logical Drive s once a month A Logical Drive must be Functional in order to be synchronized Before the scheduled operation check the logical drive and correct any problems Promise recommends synchronizing your logical drive s once...

Page 124: ...nute type the number of minutes from 30 to 59 By Hour type the number of hours from 1 to 23 By Week type the a hours as above then select a day of the week from the drop down menu By Month type the a hours as above then select a day of the month through the 28th from the drop down menu 4 For By Week and By Month select the day of the week or the day of the month through the 28th from the dropdown ...

Page 125: ... identify the disk drive that needs rebuilding Logical Drive status must be Functional You must have Maintenance Rights to perform this function Follow these steps to rebuild your logical drive 1 Click on the Logical Drive icon The Logical Drive Window appears 2 From the Change Logical Drive Settings menu select Rebuild Logical Drive 3 In the Logical Drive Rebuild window click on the channel numbe...

Page 126: ... synchronizing your logical drive s once a month You must have Maintenance Rights to perform this function To manually synchronize a logical drive 1 Click on the Logical Drive icon The Logical Drive Window appears 2 Click on the Change Logical Drive Settings menu and select Synchronize logical drive 3 Click OK on the confirmation dialog box The Synchronization process will conclude automatically A...

Page 127: ...l in order to run a Redundancy Check Correct any problems before proceeding To perform a Redundancy Check do the following 1 Click on the Logical Drive icon 2 Under the Change Logical Drive Settings menu select Redundancy Check Logical Drive 3 Click OK to confirm and start the Redundancy Check PDM on Demand The PDM feature includes an on demand option Use PDM to migrate data from the suspect drive...

Page 128: ...number 4 For the Target Drive select the replacement spare disk drive by its channel number 5 Click the Submit button when you are done 6 Click OK to confirm and start the PDM During data migration you will have access to the Logical Drive but it will respond more slowly to read write tasks because of the additional operation The time required for data migration depends on the size of the disk dri...

Page 129: ...enclosures running under the selected controller There can be multiple enclosures but often there is only one To access it click on the Enclosure View icon All enclosures will display The Status field of the Enclosure View lists any problems a specific enclosure might have Click on the Enclosure name such as Enclosure1 in Tree View for additional information ...

Page 130: ... display Enclosure provides monitoring of fan function temperature subsystem voltage and battery condition inside the VTrak Normal and actual values are cited If an icon turns red or shows a red circle X the component it represents is malfunctioning and requires your attention See page 216 for more information Using the Enclosure screen you can quickly identify a failing component and arrange for ...

Page 131: ...n blinks green once per second for five seconds again Power FRU and Logical Drive LEDs display green continuously iSCSI LEDs flash green if there is activity on that channel See the table below VTrak Status Indicators below Drive Status Indicators page 124 Audible Alarm page 125 CLU Connection page 125 Index to CLU Functions page 127 Controller Management page 134 Enclosure Management page 135 Phy...

Page 132: ... VTrak 15200 Drive Carrier LEDs LEDs State Dark Steady Green Flashing Green Amber Red Power System Off Normal n a n a n a FRU System Off Normal n a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n a Logical Drive Critical Logical Drive Offline iSCSI 1 iSCSI 2 No Connection n a Activity n a n a Controller System Off n a Normal n a n a Field Replacement Unit n a means t...

Page 133: ...ve is critical Beep beep beep Beep beep beep Indicates a problem with a field replaceable unit FRU 10 second continuous beep Indicates that a logical drive is offline See page 173 for more information about field replaceable components See page 215 for a discussion of critical and offline logical drives CLU Connection Before you begin be sure the null modem cable is connected between the Host PC a...

Page 134: ...nts and parameters wipe boot and reserve sectors change disk drive settings and perform diagnostics Logical Drive Management Allows you to view logical drive information create and delete logical drives change LUN settings cache policy hot spare policy retry count SMART settings rebuilding synchronization and migration priorities Network Management Make Management Port Telnet and SNMP settings set...

Page 135: ...o take you to the appropriate submenu Many iSCSI functions require you to pick a Port Number port no before the function submenu will appear In some cases you will specify a Logical Drive by its ID number For example Hot Spare Policy Main Menu 3 Enter 4 Enter 1 Start at the Main Menu 2 Press 3 and Enter The Logical Drive Management submenu appears ID Name RAID SBS CAP Member PDs Status 1 LogDrv1 5...

Page 136: ...pping CH 1 LUN 1 SCSI Mapping CH 2 LUN 1 Modify Logical Drive 2 Parameters 1 SCSI Assignment 2 Cache Policy 3 Retry Count 4 Enable Disable SMART 5 Name 6 Priority 7 Hot Spare Policy 8 Auto Rebuilding R Return to Previous Menu 5 From this submenu press 7 and Enter to access the Hot Spare Policy function Current hot spare policy Global Change to Dedicated hot spare policy for LD 2 y n y 6 Press Y an...

Page 137: ...gnment 2 Cache Policy 3 Retry Count 4 Enable Disable SMART 5 Name 6 Priority 7 Hot Spare Policy 8 Auto Rebuilding R Return to Previous Menu Please enter your menu choice This concludes the example CLU Index A Alias iSCSI Main Menu 5 Enter 1 Enter Auto Rebuilding Logical Drive Main Menu 3 Enter 4 Enter B Back Plane Box Main Menu 1 Enter 1 Enter 4 Enter Battery Main Menu 1 Enter 2 Enter Battery Boar...

Page 138: ...u 4 Enter 2 Enter DHCP iSCSI Main Menu 5 Enter 2 Enter port no Enter Diagnostics Physical Drive Main Menu 2 Enter Display Logical Drives Main Menu 3 Enter Display Physical Drives Main Menu 2 Enter DNS iSCSI Main Menu 5 Enter 2 Enter port no Enter E Enclosure Management Main Menu 1 Enter 2 Enter Event Viewer Main Menu F Fan Box Main Menu 1 Enter 1 Enter 4 Enter Fan Speed Main Menu 1 Enter 2 Enter F...

Page 139: ...Main Menu 5 Enter 1 Enter iSCSI Node Main Menu 5 Enter iSCSI Ping Main Menu 5 Enter iSCSI Port Main Menu 5 Enter 2 Enter port no Enter iSCSI R2T Main Menu 5 Enter 1 Enter iSCSI SA Main Menu 5 Enter 3 Enter port no Enter iSCSI SLP Port Main Menu 5 Enter iSCSI Subnet Mask Main Menu 5 Enter 2 Enter port no Enter iSCSI TCP Port Number Main Menu 5 Enter 2 Enter port no Enter iSCSI Time to Retain Main M...

Page 140: ...ter 4 Enter Name Node Main Menu 5 Enter 1 Enter Name SNMP Main Menu 4 Enter 4 Enter Network iSCSI Main Menu 5 Enter Node ID iSCSI Main Menu 5 Enter 1 Enter Node iSCSI Main Menu 5 Enter P Password Telnet Main Menu 4 Enter 2 Enter PDM Auto Start Option Main Menu 3 Enter Physical Drive Boot Sector Main Menu 2 Enter Physical Drive Diagnostics Main Menu 2 Enter Physical Drive LED Blink Main Menu 2 Ente...

Page 141: ...nu 4 Enter 4 Enter SNMP Trap Only Community Main Menu 4 Enter 4 Enter SNMP Trap Sinks Main Menu 4 Enter 4 Enter SNMP Trap Sinks IP Address Main Menu 4 Enter 4 Enter 6 Enter Subnet Mask Management Port Main Menu 4 Enter 1 Enter Subnet Mask iSCSI Main Menu 5 Enter 2 Enter port no Enter T TCP Port Number iSCSI Main Menu 5 Enter 2 Enter port no Enter Telnet Main Menu 4 Enter Telnet Password Main Menu ...

Page 142: ... and Enter then 1 and Enter again to access Controller Managment The result looks like this Controller information Product VTrak 15200 Controller Serial Number 002G03O01300069 Controller Label SATA RAID Firmware Revision 01 02 0000 54 Hardware Revision 0 1 0 2 SEP Revision 1 01 Management Port IP Address 192 168 1 56 Telnet enabled Date 2004 5 10 Time 2 45 15 Controller Management 1 View Controlle...

Page 143: ...t From the Main menu press 1 and Enter then 2 and Enter to access Enclosure Managment The result looks like this Enclosure Management 1 Fan Speed 2 Buzzer 3 Temperature 4 Voltage 5 Battery R Return to Previous Menu Fan Speed From the Enclosure Management menu press 1 and Enter to access Fan Speed Fan Speed Fan RPM Normal Operational Range 1 4753 3750 5250 2 0 3750 5250 3 1917 1350 2850 4 1928 1350...

Page 144: ...le alarm for the current event only If another event happens the buzzer will sound again Temperature From the Enclosure Management menu press 3 and Enter to access Temperature Temperature Temperature Celsius Fahrenheit Normal Operational Range 1 27 80 45 Celsius 2 27 80 45 Celsius 3 24 75 45 Celsius 4 23 73 45 Celsius 5 24 75 45 Celsius 6 38 100 55 Celsius Press Enter key to return Look for a temp...

Page 145: ...e do not condemn a power supply based on this voltage reading alone For information on power supply replacement see page 179 Battery From the Enclosure Management menu press 5 and Enter to access Battery Battery Battery Information Voltage 4 13 volts Capacity 3841 mAH Temperature 29 Celsius 84 Fahrenheit Press Enter key to return A battery is supplied with VTrak to power the cache in the event of ...

Page 146: ...or LD 1 Physical Drive Management 1 View Parameters 2 Enable Disable Write Cache 3 Wipe Out Boot Sector 4 Wipe Out Reserved Sector 5 Blink Led 6 Diagnostics 7 IO Statistics R Return to Previous Menu Please enter your menu choice The physical drive assignment lists all disk drives by their placement in the VTrak chassis from left to right 1 to 15 along with make model capacity write cache status an...

Page 147: ...B Mode Setting UDMA 5 Write Cache Status disabled SMART Status SMART check disabled Press Enter key to return 3 Press Enter to return to the Physical Drive Management menu Enable Disable Write Cache All disk drive write caches are disabled by default You must enable them individually using this function 1 Press 2 and Enter to enable or disable the write cache in the selected disk drives Enter PD I...

Page 148: ...sk drive belongs to a logical drive information about that arrangement is stored in the Reserve sector In some cases the RAID controller will not use a disk drive that has information in its Reserve sector For example a disk drive that is part of a logical drive fails If you replace the failed drive with a drive that was previously used in a logical drive VTrak will not use it to rebuild the prese...

Page 149: ...high level of bad sector remapping signals drive problems 1 Press 6 and Enter to access Diagnostics Brief testing status for free Physical Drives ID Self Test Remapping 3 N A total 32 used 0 5 N A total 32 used 0 6 N A total 32 used 0 Diagnostics 1 Short Self Test 2 Long Self Test 3 Detail Report 4 Remapping Table 5 Stop Self Test R Return to Previous Menu Please enter your menu choice 1 Enter Phy...

Page 150: ...r for a detailed report 7 Type the ID number of the disk drive you want reported and press Enter Drive Name Maxtor 6Y080M0 Drive Ser Y3K88AWE Self Test Status The previous self test completed without any error Press Enter key to return 8 Press Enter to return to the Physical Drive Management menu If there is a problem with a disk drive please contact the Technical Support of the disk drive manufac...

Page 151: ...overed under a separate menu PD physical drive LD logical drive SBS stripe block size CAP capacity SYNC synchronization INIT initialization RBLD rebuild RC redundancy check MP media patrol PDM predictive data migration PDM Auto Start option Disabled ID Name RAID SBS CAP Member PDs Status 1 LogDrv1 5 64K 239GB 1 2 4 Functional 2 LogDrv2 1E 64K 265GB 3 5 7 SYNC 50 Logical Drive Management 1 Logical ...

Page 152: ...lting Critical Status A replacement disk drive is required The logical drive is available RC x Redundancy Check The logical drive is checking data to verify that redundancy or parity match Unlike Synchronizing no corrections are made The logical drive is available MP x Media Patrol The logical drive is checking disk drives to verify the condition of the magnetic media Unlike Synchronizing no corre...

Page 153: ... with the specifications press Y and Enter If you disagree press N and Enter Then select Create New Logical Drive below and input your own settings In order to use this logical drive to read and write data you must partition and format it using the Host PC s operating system Create New Logical Drive Use this feature to manually build a logical drive to meet your own requirements or to use less tha...

Page 154: ...ves press R and Enter RAID Mode Options 0 RAID 0 Striping 1 RAID 1 Mirroring 3 RAID 3 Parity 5 RAID 5 Parity Distributed 10 RAID 10 Striping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 5 The prompt displays available RAID modes 4 Type the RAID mode level for your logical drive and press Enter Stripe Block Size 4 8 16 32 or 64 in KB 64 Enter the Logical Drive name LogDrv1 Enable initializat...

Page 155: ...te Logical Drive Delete Logical Drive Id Name Mode Size 1 LogDrv1 RAID5 239 GB 2 LogDrv2 RAID3 198 GB Select the Logical Drive ID to delete Press R to return after finished 2 Delete Logical Drive 2 y n y 2 Type the ID number of the logical drive you wish to delete and press Enter 3 To confirm deletion press Y and Enter To cancel press N and Enter Delete Logical Drive Id Name Mode Size 1 LogDrv1 RA...

Page 156: ...nge the SCSI LUN assignments for a logical drive Note To hide a logical drive from an iSCSI port set its LUN to 255 To reveal it reset the LUN to one of those listed beside the prompt 1 Type 1 and Enter to access SCSI Assignment Modify LUN for iSCSI port 1 Logical Drive 2 y n y 2 Type Y and Enter to confirm Enter the new LUN 2 3 4 5 6 7 8 9 10 11 12 13 14 15 3 LUN is set to 3 for iSCSI port 1 Logi...

Page 157: ...pe the new retry count and press Enter 4 To return to the Modify Logical Drive Parameters menu press Enter Enable Disable SMART Use this feature to enable or disable the SMART check on a logical drive 1 Type 4 and Enter to access Enable Disable SMART 2 Type Y and Enter to confirm The new setting displays 3 To return to the Modify Logical Drive Parameters menu press Enter Logical Drive Name User th...

Page 158: ...nter to leave it unchanged The Screen returns to the Modify Logical Drive Priorities menu Hot Spare Policy A Hot Spare is a disk drive not assigned to a logical drive but available to replace a failing disk drive that belongs to a logical drive A Global spare can be used by any logical drive that needs it A Dedicated spare can only be used by a specific logical drive 1 Press 7 and Enter to access ...

Page 159: ... Choose the free Physical Drive for the dedicated hot spare 8 4 If you select a Dedicated hot spare policy select the hot spare drive The Screen returns to the Modify Logical Drive Priorities menu PDM Auto Start PDM Predictive Data Migration is a maintenance operation VTrak checks the bad block remapping table and keeps a count of disk drive errors When these reach the user specified limits PDM wi...

Page 160: ...nfirm a Threshold change Then type an error number and press Enter 8 Press Enter to return to the PDM Threshold submenu Logical Drive Operations under the Maintenance Menu From the Main Menu press 6 and Enter to access the Maintenance menu PD physical drive LD logical drive SBS stripe block size CAP capacity SYNC synchronization INIT initialization RBLD rebuild RC redundancy check MP media patrol ...

Page 161: ...edundancy Check The logical drive is checking data to verify that redundancy or parity match Unlike Synchronizing no corrections are made The logical drive is available MP Media Patrol The logical drive is checking disk drives to verify the condition of the magnetic media Unlike Synchronizing no corrections are made The logical drive is available Maintenance Activity Monitor The Maintenance Activi...

Page 162: ...ing Physical Drives Your input 7 9 3 Type the ID number s for the disk drive s you want to add and press Enter Physical Drives Selection Id Name Capacity 7 ST3160023AS159 GB 8 ST3160023AS159 GB 9 ST3160023AS159 GB 2 Physical Drives have been selected Enter Physical Drive ids and or id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting Physical Dri...

Page 163: ... Option is disabled See page 151 The logical drive is Critical A free disk drive of equal or larger size is available With the above conditions met proceed with the manal rebuild 1 Press 3 and Enter to rebuild a logical drive manually 2 Choose the ID number of the logical drive you want to rebuild and press Enter A list of available qualified disk drive appears Available free Physical Drive s 1 2 ...

Page 164: ...er Enter the unhealthy PD ID 1 5 6 6 Enter the spare PD ID 2 3 7 7 Start PDM for Logical Drive 1 y n y 3 Choose the ID number of the unhealthy disk physical and press Enter A list of logical drive member disks appears beside the prompt 4 Choose the ID number of the spare disk physical and press Enter A list of available spare disks appears beside the prompt 5 Press Y and Enter to confirm PDM for L...

Page 165: ...your logical drive 1 Press 6 and Enter to access Redundancy Check Enter the Logical Drive ID 1 Start RC for LD 1 y n y 2 Type the ID number for the logical drive on which you want to run a Redundancy Check and press Enter Logical Drive RC Started Press Enter key to return 3 Press Enter to return to the Maintenance menu If the logical drive was Functional when the Redundancy Check began you can pau...

Page 166: ...nitor Network Management From the Main Menu press 4 and Enter to access Network Management The Network Management menu displays with the factory default settings shown above it Management Port IP Address 192 168 1 22 Subnet Mask 255 255 255 0 Gateway IP Address 192 168 1 1 Telnet disabled TFTP Server IP Address 192 168 1 81 SNMP Name Irvine SNMP Location Promise Network Management 1 Management Por...

Page 167: ...ter key to return 3 Press Y and Enter to modify the management port IP address 4 Type the new IP address and press Enter VTrak confirms the new address 5 Press Enter to return to the Network Management menu 6 Repeat steps 1 through 5 to set the Subnet Mask and Gateway IP address 7 Reboot the VTrak for these changes to take effect Telnet Telnet allows you to use the CLU to manage VTrak over a netwo...

Page 168: ...ange in seconds 60 31536000 Current Telnet timeout 600 seconds Enter the new Telnet timeout in seconds 500 2 Type the new value and press Enter You return to the Telnet Settings menu Change User Name 1 Press 3 and Enter to access the user name setting The minimum and maximum name lengths display Minimum user name length is 2 Maximum user name length is 30 Enter the new user name RAIDmaster 2 Type ...

Page 169: ...r Protocol TFTP server to download and install firmware upgrades Use this feature to specify an IP address for your TFTP Server 1 Press 3 and Enter to access the TFTP Server Configure TFTP Server IP address Current TFTP server IP Address 10 0 0 12 Modify TFTP server IP address y n y New TFTP server IP address 192 168 1 122 2 Type Y and Enter to modify the TFTP server IP address 3 Type the new IP a...

Page 170: ...w name and press Enter You return to the SNMP Settings menu Location 1 Press 2 and Enter to access the SNMP location setting Enter the location My Firm 2 Type the new location and press Enter You return to the SNMP Settings menu Contact Person 1 Press 3 and Enter to access the SNMP name setting Enter the contact person A Smith 2 Type the new contact person and press Enter You return to the SNMP Se...

Page 171: ...dit 2 Add 3 Delete R Return to Previous Menu Please enter your menu choice 2 2 To add a trap sink press 2 and Enter Enter the new IP address 192 168 1 88 3 Type the new IP address and press Enter The new address displays in the list IP addresses of trap sinks 1 192 168 1 88 IP Addresses of Trap Sinks 1 Edit 2 Add 3 Delete R Return to Previous Menu Please enter your menu choice r 4 Press R and Ente...

Page 172: ...eceived 0 packet loss round trip min avg max 0 4 0 4 0 5 ms Press Enter key to return If all the packets return your Ping Test was successful and you know the network connection is good 4 Press Enter to return to the Network Management menu iSCSI Management From the Main Menu press 5 and Enter to access iSCSI Management iSCSI Management 1 Node 2 Network 3 SLP Port 4 CHAP 5 Ping 6 ISNS 7 Restore to...

Page 173: ...d Enter to save or N and Enter to cancel Node Parameters Following is a brief explanation of each Node parameter and its meaning The node ID number 0 or 1 The node s name An iSCSI node is identified by its name The node s alias A user friendly string associated with an iSCSI Node Not a substitute for the iSCSI Name Max outstanding R2T Sets the maximum number of outstanding ready to transfer PDUs a...

Page 174: ...ttings iSCSI Network Port Settings 1 Port 1 2 Port 2 R Return to Previous Menu Please enter your menu choice 1 2 Press 1 or 2 to select an iSCSI Port then press Enter Current iSCSI Port 1 Network Settings TCP Port Number 3260 DHCP disabled IP address 10 0 11 2 Subnet Mask 255 0 0 0 Default Gateway 0 0 0 0 Primary DNS 0 0 0 0 Secondary DNS 0 0 0 0 MAC Address 00 01 55 20 00 91 SCSI Port 1 Network S...

Page 175: ...ss iSCSI SLP Port settings iSCSI SLP Port Settings 1 Port 1 2 Port 2 R Return to Previous Menu Please enter your menu choice 1 2 Press 1 or 2 to select an iSCSI SLP Port then press Enter iSCSI SLP Port 1 Settings SA disabled Get DA Through DHCP no Use DA no DA IP Address 0 0 0 0 Modify iSCSI SLP Port 1 Settings 1 SA 2 DHCP 3 DA 4 DA IP Address R Return to Previous Menu Please enter your menu choic...

Page 176: ... ID value Both the sender and peer share a predefined secret The peer concatenates the random value the ID and the secret and calculates a one way hash value The hash value is sent to the authenticator which in turn builds that same string on its side calculates the sum and compares the result with the value received from the peer If the values match the peer is authenticated Note You must enable ...

Page 177: ...thentication Attribute Peer is one way communication Local is bi directional Ping Use the iSCSI Ping function to verify a network connection 1 Press 5 and Enter to access iSCSI Ping iSCSI Ping Test Enter the IP address to ping 192 168 1 211 Enter the port to ping 1 2 1 Number of ping packets 1 30 5 Pinging please wait 2 Type the IP address of the network node you which to contact and press Enter 3...

Page 178: ...S disabled ISNS Port 1 Settings 1 Server IP Address 2 Server Port 3 Enable Disable ISNS R Return to Previous Menu Please enter your menu choice 3 Supply the information as prompted and press Enter after each item You return to the iSCSI iSNS Port Settings menu When you exit the iSCSI iSNS Port Settings menu the CLU prompts Save iSNS port settings y n Press Y and Enter to save or N and Enter to can...

Page 179: ...ent valid seq ID range 0 78 Seq ID Severity Level Timestamp Description 69 Informational 4 5 2004 23 14 51 Quick initialization completed 70 Major 4 5 2004 23 16 45 Logical Drive Array1 is critica 71 Fatal 4 5 2004 23 16 45 Fatal Error for Disk 5 72 Major 4 5 2004 23 16 45 Disk Set Down 5 73 Informational 4 5 2004 23 17 06 Rebuild begun on Logical 74 Major 4 5 2004 23 18 31 Logical Drive Array1 is...

Page 180: ... the Main menu Buzzer 1 Silence Buzzer 2 Enable Buzzer R Return to Previous Menu Please enter your menu choice 2 Enable buzzer y n y Press 2 and Enter to toggle between enable and disable Press Y and Enter to confirm Press 1 and Enter to silence the buzzer Press Y and Enter to confirm Silence means to cancel the audible alarm for the current event only If another event happens the buzzer will soun...

Page 181: ...ower down the VTrak Figure 1 Field Replaceable Units FRUs on VTrak The primary means to identify and diagnose problems on VTrak is to observe and interpret LED colors A discussion of this process is found on the next two pages All hot swappable components can be fully diagnosed with LEDs although the Command Line Utility CLU and WebPAM each offer you additional help to make and confirm your diagno...

Page 182: ...Trak s firmware In order for the firmware update to work three things are required A TFTP server A firmware image file Proper IP address settings in the CLU The use of a TFTP server enables automation of the firmware update process TFTP Server 1 Obtain and install TFTP Server software onto a PC or Server on your network 2 Download the latest firmware update file from the Promise website www promis...

Page 183: ...rify that the TFTP server sees the firmware image file select File Configure and click the TFTP Root Directory tab The image file will appear if the download and extraction went correctly 5 Click the Security tab and set the TFTP server to Transmit and Receive files Click OK when you are done Firmware image file ...

Page 184: ...key to return Enter the IP address of the PC Server where the TFTP Server was installed The above address is only an example See the TFTP Server window to obtain the actual IP address 7 Return to the Main Menu Firmware Update 1 From the Main Menu press 1 to select Subsystem Management 2 Press 1 to select Controller Management then 3 to select Firmware Update Please enter the firmware image file na...

Page 185: ...ess the Controller Management menu Then press 5 and Enter to select Reboot At each of two prompts press Y and Enter to confirm the Reboot Turn the VTrak s power switches off and then on again 6 Watch the terminal screen for the following Scrub DDR waiting Platform Init Done 7 At the press the Ctrl and F keys at the same time The prompt changes to BSP 8 At BSP type load r v b 0x01008000 m y Double ...

Page 186: ...complete the BSP prompt will reappear 10 At BSP type ptiflash b 0x01008000 Double check your entry Then press Enter This command validates the firmware upgrade file then writes the binary image to VTrak s flash ROM These actions take about 8 minutes When complete the BSP prompt will reappear 11 Type reset and press Enter to restart the VTrak This completes the firmware update operation ...

Page 187: ... the power 3 Unplug the power cord 4 Press the release button and pull the handle downward as shown above left 5 Pull the power supply out of the VTrak enclosure above center To install the power supply do the following 1 Carefully slide the power supply into the enclosure 2 Gently press the handle in and upward until it locks above right 3 Plug in the power cord 4 Switch on the power supply 5 Ver...

Page 188: ...ce a fan do the following 1 Verify that the Fan LED is amber or red and note whether it is Fan 1 or 2 above 2 Press the release button and pull the handle downward as shown above Caution If the cooling unit you plan to remove contains the cache backup battery your system will be vulnerable to a power failure Temporarily set your cache policy to write through before starting this procedure See page...

Page 189: ...t of the VTrak enclosure An example of a VTrak cooling unit appears below To open the cooling unit do the following 4 If there is a battery on the cooling unit disconnect the battery connector above Disconnect the battery if present Loosen the thumbscrew ...

Page 190: ...182 5 Loosen the thumbscrew above A retainer keeps the thumbscrew in place 6 Grasp the top and bottom sections of the cooling unit with your hands as shown above 7 Hold the lower section and pull the upper section to the right ...

Page 191: ... upper fan is Fan 1 the lower fan is Fan 2 From the LEDs on the cooling unit see the diagram on page 180 you know which fan to replace 9 Lift the fan off the mounting pins and detach the electrical connector 10 Attach the electrical connector of the new fan and set it in place Fan 1 Fan 2 ...

Page 192: ... the cooling unit onto the bottom section and slide the top lock it in place 12 Tighten the thumbscrew 13 If there is a battery on the cooling unit reattach the battery connector 14 Carefully slide the cooling unit into the enclosure 15 Gently press the handle in and upward until it locks 16 Verify that the Fan LEDs are green This completes the fan replacement procedure ...

Page 193: ... 2 Verify that the battery LED is amber or red above 3 Press the release button and pull the handle downward as shown above Caution There is a risk of explosion if the battery is replaced by the incorrect type Dispose of used batteries according to the instructions that accompany the battery While the battery is removed your system will be vulnerable to a power failure Temporarily set your cache p...

Page 194: ...racket above 6 Place a new battery into the bracket and attach the connector 7 Carefully slide the cooling unit into the enclosure 8 Gently press the handle in and upward until it locks above 9 Verify that the battery LED is green This completes the battery replacement procedure Detach the connector Lift the battery out of the bracket ...

Page 195: ...olding the handle pull the SEP out of the enclosure above center 4 Gently slide the new SEP into the enclosure 5 Press on the screen to seat the SEP above right The handle will swing in as the SEP is properly seated 6 Power up the VTrak This completes the Storage Enclosure Processor replacement procedure Caution The SEP is NOT a hot swappable device Power down the VTrak before removing it Importan...

Page 196: ...ou above left 4 Grasp the Controller and pull it out of the enclosure above center 5 Gently slide the new Controller into the enclosure 6 Press on the front to seat the Controller above right The handle will swing in as the Controller is properly seated 7 Attach the network SCSI and null modem cables 8 Power up the VTrak This completes the RAID Controller replacement procedure Caution The RAID Con...

Page 197: ...tem sees the logical drive as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a single drive designation such as C D E etc Data redundancy fault tolerance for ensuring continuous system...

Page 198: ...ve Identical drives are recommended for performance as well as data storage efficiency The logical drive s data capacity is equal to the number of drive members multiplied by the smallest logical drive member s capacity Figure 1 RAID 0 Striping interleaves data across multiple drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB logical drive instead of 460 GB RAID 0 log...

Page 199: ...rance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the capacity of the logical drive is only the size of the smallest disk drive For example two 100GB disk drives which have a combined ...

Page 200: ...ance tuning based on the typical I O request sizes for your system The block size must be set at the time the logical drive is created and cannot be adjusted dynamically Generally RAID Level 3 tends to exhibit lower random write performance due to the heavy workload going to the dedicated parity drive for parity recalculation for each I O Figure 3 RAID 3 Stripes data and adds a dedicated Parity Dr...

Page 201: ... most versatile RAID Level It works well for file database application and web servers Figure 4 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 logical drive is the smallest disk drive size multiplied by the number of disk drives less one Hence a RAID 5 logical drive with four 100 GB disk drives will have a capacity of 300 GB A logical drive with two 120 GB disk...

Page 202: ...her then striped over a second drive pair Figure 5 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity is similar to a RAID 1 logical drive with half of the total storage capacity dedicated for redundancy An added plus for using RAID 10 is that in many situations such a logical drive offers double fault tolerance Double fault tolerance may allow your...

Page 203: ... parity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes RAID 50 also provides high reliability because data is still available even if two disk drives fail one in each data stripe Figure 6 RAID 50 Striping of Distributed Parity logical drives RAID 50 logical drives on VTrak consist of 6 to 15 disk drives Data Stripe Distributed Parity Disk D...

Page 204: ...advantages Implements a striped disk logical drive the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an logical drive be...

Page 205: ...t on throughput Parity drive can become bottleneck if a lot of data is being written to the logical drive Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate Disk failure has a medium impact on throughput File and Application servers WWW E mail and News servers Intranet servers Most versatile RAID level Advantages Disadvantages I...

Page 206: ...tion servers Transaction processing Office application with many users accessing small files Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Higher disk overhead than RAID 5 ...

Page 207: ...ot replace the drive with the same capacity or larger Instead the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive for example an 80 5GB drive would be rounded down to 80GB This can be helpful in the event that a drive fails and an exact replacement model is no longer available With VTrak this feat...

Page 208: ...or a designated drive in the event of disk drive failure See page 113 WebPAM PRO or page 150 CLU for information on how to make this setting The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive When the rebuild is complete the logical drive is returned to fault tolerant status Once the failed drive is replaced the new...

Page 209: ...data in it until regular power can be restored Battery condition is reported by WebPAM PRO on page 122 and the CLU on page 137 The alternative is a write through cache policy which reports that the data has been written to the disk only when it actually has Where to Make Settings In WebPAM PRO these functions are under Click on the Logical Drive View icon and select Logical Drive Functions from th...

Page 210: ...e breaks down the properties for each type of RAID supported by Promise products From To Increase Redundancy Capacity Performance Add Lose RAID 50 RAID 10 RAID 3 5 RAID 0 RAID 10 RAID 50 RAID 3 5 RAID 0 RAID 3 5 RAID 50 RAID 10 RAID 0 RAID 1 RAID 50 RAID 10 RAID 3 5 RAID 0 RAID 0 RAID 50 RAID 10 RAID 3 5 RAID 1 Increases the existing redundancy ...

Page 211: ...cal Drive expansion as shown in the table above For example You can expand a 2 5 TB Logical Drive up to 4 TB You can only expand a 1 9 TB Logical Drive up to 2 TB See the chart on the next page Important The Target Logical Drive may require more disk drives than the Source Logical Drive If the Target Logical Drive requires an EVEN number of disk drives but the Source Logical Drive has an ODD numbe...

Page 212: ... table If you require a Logical Drive larger than the maximum expansion size 1 Backup the data from the current Logical Drive 2 Delete the current Logical Drive 3 Create a new Logical Drive with the desired capacity 4 Restore the data to the new Logical Drive Current LD Size Maximum LD Expansion Size Sector Size 8 to 16 TB 16 TB 4096 bytes 4 to 8 TB 8 TB 2048 bytes 2 to 4 TB 4 TB 1024 bytes 0 to 2...

Page 213: ...laceable unit FRU 10 second continuous beep Indicates that a logical drive is offline See Critical Offline Logical Drives on page 215 See Back of Enclosure on page 210 for more information on FRUs CLU Reports a Problem The CLU can report a variety of problems with the VTrak In order to see them the CLU must be open Some conditions are only indicated when you select the corresponding function In th...

Page 214: ...ing your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways Displays red circles in Tree View above Sends email messages per your configuration Displays popup messages per your configuration above Keeps a record in the Event Log above ...

Page 215: ...ays full information on the selected component the Management Window above Click these links to see specific troubleshooting topics Event Notification Response page 211 Logical Drive Critical page 215 Frequently Asked Questions page 221 ...

Page 216: ... State Dark Steady Green Flashing Green Amber Red Power System Off Normal n a n a n a FRU System Off Normal n a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n a Logical Drive Critical Logical Drive Offline iSCSI 1 iSCSI 2 No Connection n a Activity n a n a Controller System Off n a Normal n a n a Field Replacement Unit n a means this state does not apply to this LED...

Page 217: ...rak Drive Carrier LEDs Under normal conditions the Power Activity and Disk Status LEDs should display green See Critical Offline Logical Drives on page 215 LEDs State Dark Steady Green Flashing Green Amber Red Power Activity No Drive Drive Present Activity n a n a Status No Power Drive OK n a Drive Rebuilding Drive Error n a means this state does not apply to this LED Drive Status Power Activity ...

Page 218: ...te that on VTrak 15200 the left cooling unit houses a cache backup battery but the right unit does not LEDs State Dark Green Amber Red Power supply Not detected OK Fan failed Failed Battery Not detected OK Too hot or Low capacity Failed Fan 1 or 2 Not detected OK Wrong speed Failed Power Supply LED iSC SI 1 iSC SI 2 Mgm t IOIOI PROMISE TECHNOLOGY INC VTrak 15200 Controller Storage Enclosure Proces...

Page 219: ...ified problem with the Controller Data Parity Error SCSI data parity error Command Parity Error SCSI command parity error Bus Reset The Initiator sent a command to reset the SCSI bus to correct a problem Unrecoverable Error Restart the Promise Product to clear the problem Abort Task A normal event Result of user action Clear ACA Cleared an auto contingent alliance condition LUN Reset A normal even...

Page 220: ...sk ECC Error Disk Bad Sector Disk Reserve Sector Error Disk Time Out Logical Drive Notification Create Logical Drive A new logical drive was created Normal Delete Logical Drive A logical drive was deleted Normal Logical Drive Critical If hot spare is enabled logical drive will rebuild automatically with a new disk drive Identify and replace the failed drive Without a hot spare the logical drive wi...

Page 221: ...opped User aborted Synchronization Normal Logical Drive Synchronization Comparison Error Data discrepancy found and corrected If this message appears frequently contact Technical Support Logical Drive Synchronization Internal Error Data discrepancy found but not corrected Contact Technical Support Logical Drive Full Initialization Start Full Initialization started Normal Logical Drive Full Initial...

Page 222: ...k that all fans are running and airflow is not obstructed Correct any problems Enclosure Fan Stop Click on Enclosure1 in WebPAM to identify failed fan Replace as needed Enclosure 3 3 Volt Range Go to Controller management Enclosure management Voltage in CLU Or click on Enclosure1 in WebPAM to check power supply status Replace as needed Enclosure 5 Volt Range Enclosure 12 Volt Range Battery Tempera...

Page 223: ...d in the logical drive is no longer accessible If one disk drive fails all of the data on the logical drive is lost You must replace the failed drive Then if the logical drive had more than one disk drive delete the logical drive and re create it Restore the data from a backup source When a Disk Drive Fails VTrak provides both audible and visual indicators to alert you of a disk drive failure The ...

Page 224: ...enclosure the logical drive will automatically rebuild the information and data on the newly installed disk drive if Automatic Rebuild option is enabled To enable Automatic Rebuild and set Hot Spare Policy see page 113 for WebPAM or page 150 for the CLU Enclosure Problems WebPAM displays red circles in Tree View to identify components that need attention When a red circle appears over a Host in Tr...

Page 225: ...eshooting 217 In this example a power supply fan has stopped turning indicating a failure The Enclosure Diagram displays color and motion changes to identify a failed fan In this case you must replace the power supply ...

Page 226: ... supply If a cooling unit fan fails you can remove the cooling unit and replace only the fan itself No tools are required for either procedure See page 180 for instructions on replacing the fans Air circulation around the VTrak enclosure may be a more complex problem Use the thermometer icons to help you locate the specific hot spot Check for these conditions Accumulated dust or objects blocking t...

Page 227: ... swappable meaning you can leave the VTrak running when you replace the bad one Be careful however to remove the faulty power supply and not the good one or VTrak will come to an immediate stop and your data will be unavailable until the system is powered and booted again As noted above if a power supply fan fails you must replace the power supply Without the fan to cool it the power supply will o...

Page 228: ...is discussed further under Network Connections below The CLU controls and manages but it does not move data It communicates through a null modem cable supplied with the Promise product You can connect a straight through serial cable but it will not work for this purpose If you do not use the CLU often you might want to disconnect and store the cable Consider leaving it connected to be sure it will...

Page 229: ...use my existing SCSI card with VTrak 15200 No The VTrak 15200 uses iSCSI technology which uses Ethernet rather than SCSI Therefore you will not use your SCSI card at all with VTrak 15200 How can I tell when the VTrak has fully booted When the VTrak is fully booted up the Power FRU and Logical Drive LEDs will light up green The Controller LED blinks five times once per second goes dark for ten seco...

Page 230: ...as described on page 33 then reinstall the new version If you are familiar with the Windows Registry run regedit navigate to the HKEY_LOCAL_MACHINE SOFTWARE folder and delete the JavaSoft key folder Can WebPAM PRO connect through VTrak s Serial RS 232 port No The VTrak Serial port is only for a HyperTerminal connection I can access the VTrak over my company s intranet But I can t access it from an...

Page 231: ...lier Promise products use the term array Why did this change happen Technically logical drive is the correct term Array usually refers to a group of disk drives not arranged under RAID or to the RAID subsystem Promise adjusted its use of terms to more closely match the industry I have two UltraTraks and use WebPAM to monitor them Can I use my existing WebPAM setup to monitor the VTraks also No Ins...

Page 232: ...oes critical On the front of VTrak the logical drive LED turns amber and an audible alarm sounds This condition is described in Chapter 4 of the VTrak User Manual on the Software CD Can VTrak run using just one power supply Yes it is possible to run VTrak on a single power supply There are two power supplies so that VTrak will continue running if one of the power supply fails But deliberately leav...

Page 233: ... version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s SATA ATA ATAPI drives devices and other controllers Technical Support Services North South America Promise Online Web Site http www promise com technical documents drivers utilities etc E mail Support support promise com Fax Technical Support 408 228 6401 A...

Page 234: ...Technical Support 886 3 564 53 13 Attention Technical Support Phone Technical Support 886 3 578 23 95 ext 8873 9 00 5 30pm Taiwan Time If you wish to write us for support Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C E mail Support support china promise com Fax Technical Support 86 10 6872 3940 Attention Technical Support...

Page 235: ...er or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warrant...

Page 236: ...dy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal ri...

Page 237: ...ckaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the ...

Page 238: ...VTrak 15200 User Manual 230 Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping ...

Page 239: ...ector Pinout Below is the pinout diagram for the DB 9 serial connector on all VTraks The diagrams represent the connector as you see it looking at the back of the VTrak Pin Signal 1 2 RXD 3 TXD 4 5 GND 6 7 8 9 1 2 3 4 5 6 7 8 9 ...

Page 240: ...VTrak 15200 User Manual 232 ...

Page 241: ...nclosure Management 135 Event viewer 171 exit 60 127 Fan Speed 135 firmware update 174 Functions under Controller Mgt 135 I O Statistics disk drives 142 Index to functions 129 logical drive auto creation 144 Logical Drive Management 143 Logical drive name 149 logical drive create 57 logical drive create automati cally 57 logical drive create manually 58 Network Management 158 PDM auto start 151 Ph...

Page 242: ...reporting 216 Environmental 6 Ethernet connection 15 Event Log 70 Events and meanings 74 Exit the CLU 60 F Firmware Update 174 Firmware update Serial port 177 Frequently Asked Questions 221 FRU LED 19 G Gigabyte Boundary 199 H Header Digest enable 42 Hot Spare drive 216 Hot Spare policy 150 HyperTerminal 20 I Initialization 48 104 Initialization choices 199 Internet Browser 27 Internet connection ...

Page 243: ... 200 PDM 156 PDM on demand 119 rebuild 117 Rebuild manually 155 Redundancy Check 119 157 Retry count 149 SMART 149 synchronize 118 156 Target ID setting 109 Logical drive vs Array 223 M Management port settings 158 Migration priority 114 Minicom 20 N Network connection 15 Network connections problems 220 Network HBA card 15 16 O Operating Systems supported 6 Overview of VTrak 2 P Partition and for...

Page 244: ...ngs 161 Specifications 5 Status Indicators 61 123 Storage Area Network 15 Stripe Block Size choices 199 Subsystem Add 67 Subsystem Management 134 Synchronization priority 114 T Technical Support 225 Telnet settings 159 Telnet enable 23 TFTP Server settings 161 Troubleshooting 205 U Unpack VTrak 7 Use DA enable 45 User Add 72 delete 77 Rights 78 Utility Server 25 V Verify Port Connections 95 VTrak ...

Page 245: ...n 36 64 logout 49 66 OS support 25 Problem reporting 206 rebuild logical drive 117 WebPAM PRO Regular Connection 64 Secure Connection 64 Security Option 30 set migration priority 114 set rebuild priority 114 set synchronization priority 114 set release lock 86 setup email alert notification 81 SMART check 114 synchronize logical drive 118 uninstall 33 user rights 78 WebPAM vs WebPAM PRO 223 ...

Page 246: ...VTrak 15200 User Manual 238 ...

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