Your Responsibilities
You are responsible for determining whether the product is appropriate for your use and will interface with your
equipment without malfunction or damage. You are also responsible for backing up your data before installing any
product and for regularly backing up your data after installing the product. PROMISE is not liable for any damage
to equipment or data loss resulting from the use of any product.
Returning the Product For Repair
If you suspect a product is not working properly, or if you have any questions about your product, contact our
Technical Support staff, and be ready to provide the following information:
•
Product model and serial number (required)
•
Return shipping address
•
Daytime phone number
•
Description of the problem
•
Copy of the original purchase invoice
The technician helps you determine whether the product requires repair. If the product needs repair, the
technician issues an RMA (Return Merchandise Authorization) number.
Important
Obtain an RMA number from Technical Support
before
you return the
product and write the RMA number on the label. The RMA number is
essential for tracking your product and providing the proper service.
Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc.
USA and
Canada:
PROMISE Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
47654 Kato Road
Fremont, CA 94538
Other
Countries:
Return the product to your dealer or retailer.
Contact them for instructions before shipping the product.
216
Vess A Class NVR Storage Appliance
Promise Technology
