Promise Technology Vess A Series, Product Manual

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Troubleshooting Vess A6120 Product Manual
H
ow to
S
aVe a
S
erVIce
r
eport
A Service Report is a detailed report covering the configuration and status of all
components in your RAID system. A support technician or field engineer might request a
service report for the purpose of diagnosis and troubleshooting.
To save a system configuration file:
1. Click on the Subsystem icon (IP address and device name) in Tree View to open
the Subsystem Information display.
2. Click the Save button in the Save System Service Report row of the information
display.
Information for the report is gathered and compiled. This action takes up to a few
minutes, depending on the size of your RAID system.
3. Determine where you want to store the file on the Host PC, then click the Save
button in the pop-up menu.
The report saves to your Host PC as a compressed HTML file.
4. Double-click the downloaded file to decompress it.
5. Double-click the report to open it in your default browser.