Promise Technology Pegasus32 R4 Product Manual Download

Page: 197 / 267

181

Troubleshooting

Pegasus32 Product Manual

Checking LEDs

When you boot Pegasus unit, the Power Button LED turns orange. When fully booted, the LED turns

blue. See page 102, Figure 1.

See “Subsystem LEDs” on page 102.

The drive carrier Power / Status LEDs turn blue if a physical drive is installed. See “Drive Carrier LEDs”

on page 103.

Subsystem LEDs

The Pegasus subsystem LEDs are the Power Button and the Thunderbolt ports.

State

Power Button

Link LEDs

Dark

No power

No connection

Blue

Normal

Flashing Blue

—

Activity

Orange

Booting or shutting down

—

Power Button/

Status LED

Link

LED

Subsystem LEDs

Summary of Contents for Pegasus32 R4

Page 2: ...his or any other PROMISE T echnology product Notice Although PROMISE T echnology has attempted to ensure the accuracy of the content of this document it is possible that this document may contain technical inaccuracies typographical or other errors PROMISE T echnology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwis...

Page 3: ...ice that there are different setup instructions for Mac users and Windows users Although this manual is written specifically for the Pegasus32 models many of the functions and descriptions can be applied to previous releases of the PROMISE Pegasus line This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are lo...

Page 4: ... Pegasus32 R4 R6 R8 Notices for USA Federal Communications Commission FCC notice Notices for Japan この装置はクラスB 機器ですこの装置は住宅環境で使用することを目的としていますがこの装置がラジオやテレビジョン受信機に近接して使用されると受信障害を引き起こすことがあります取扱説明書に従って正しい取り扱いをしてください VCCI B ...

Page 5: ... interference causing equipment standard entitled Information Technology Equipment Including Digital Apparatus ICES 003 of the Canadian Department of Communications Cet appareil num érique respecte les limites bruits radio é lectriques applicables aux appareils num é riques de Class B prescrites dans la norme sur le mat é riel brouilleur Mat é riel informatique y compris appareils num é riques NMB...

Page 6: ...ium Hexavalent chromium Polybrominated biphenyls Polybrominated diphenyl ethers Pb Hg Cd Cr 6 PBB PBDE 電路板外殼線材電源供應器風扇模組備考 1 超出 0 1 wt 及超出 0 01 wt 係指限用物質之百分比含量超出百分比含量基準值 Note 1 Exceeding 0 1 wt and exceeding 0 01 wt indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition 備考 2 係指該項限用物質之百分比含量未超出百分比含量基準值 Note 2 indicates that ...

Page 7: ...cuit and cause fire electric shock or damage to your equipment Lift equipment using both hands and with your knees bent Power Cords To reduce the risk of electric shock or damage to the equipment Use an approved power cord If you have questions about the type of power cord to use contact your PROMISE TECHNOLOGY INC authorized service provider If you have not been provided with a power cord for you...

Page 8: ...tion Improper repairs can create a safety hazard Remove all watches rings or loose jewelry when working before removing covers and touching internal components Do not use conductive tools that could bridge live parts Use gloves when you remove or replace internal components they can become hot to the touch If the equipment sustains damage requiring service disconnect the equipment from the AC elec...

Page 9: ...ix About this guide Pegasus32 Product Manual WARNING WARNING ...

Page 10: ...ubleshooting for installing software or driver on Mac 23 Check Firmware Version with Promise Utility on Mac 25 Checking for Updates 25 Updating Firmware on Mac 30 Power modes on the Pegasus32 31 Shutting down the Pegasus32 31 Daisy Chaining Multiple Pegasus32 Thunderbolt only 32 Unlocking the UI 32 Displaying Multiple Pegasus Units 33 To Create a Disk Array and Logical Drive 34 Installation and Se...

Page 11: ...nlocking the UI in Mac 64 Displaying Multiple Pegasus Units 65 Perusing the Promise Utility interface 66 Toolbar Icons 67 Customizing the Toolbar 67 Device menus 68 Component List 69 Physical Drive menu 70 Front View 71 Back View 72 Managing Subsystems 73 Viewing Subsystem Information 74 Making Subsystem Settings 75 Clearing Statistics 76 Restoring Factory Default Settings 77 Saving a Service Repo...

Page 12: ...lization Settings 101 Rebuild 102 Making Rebuild Settings 103 Migration 104 Making Migration Settings 105 PDM 106 Making PDM Settings 106 Transition 107 Making Transition Settings 107 Synchronization 108 Making Synchronization Settings 108 Managing Physical Drives 109 Viewing a List of Physical Drives 110 Viewing Physical Drive Information 111 Viewing Physical Drive Statistics 113 Viewing Physical...

Page 13: ...Logical Drives 144 Viewing Logical Drive Information 144 Viewing Logical Drive Statistics 146 Making Logical Drive Settings 147 Viewing Logical Drive Check Tables 148 Creating a Logical Drive Manually 149 Formatting Your Logical Drives 151 Locating a Logical Drive 151 Deleting a Logical Drive 152 Initializing a Logical Drive 153 Pausing and Resuming an Initialization 154 Stopping an Initialization...

Page 14: ...iewing Runtime Events 183 Viewing NVRAM Events 184 Event Severity Descriptions 184 Saving All Logs 186 Physical Drive Problems 187 Diagnosis using the Pegasus Utility 187 Locating a Physical Drive 188 Replacing a Physical Drive 189 Physical Drive Warning Message 192 Disk Array and Logical Drive Problems 193 Disk Array Degraded Logical Drive Critical 193 Disk Array Offline Logical Drive Offline 194...

Page 15: ...211 RAID 6 Block and Double Parity Stripe 212 RAID 10 Mirror Stripe 213 RAID 50 Striping of Distributed Parity 214 RAID 60 Double Parity Stripe 216 RAID Level Migration 217 Migration Requirements 217 Source and Target RAID Levels 217 Stripe Size 222 Sector Size 223 Initialization 223 Formatting Logical Drives 224 Pegasus Utility with Default Settings 224 Pegasus Utility with Custom Settings 225 Di...

Page 16: ...anty 238 Disclaimer of other warranties 239 Your Responsibilities 240 Returning the Product For Repair 240 File System Conversion 242 Formatting Hard Drives 243 For Windows 243 For Mac 243 Format Pegasus32 on Windows 10 244 Format drives for Mac JHFS with Promise Utility 248 Format drives for Mac JHFS with Mac Disk Utility 250 Promise Technology Pegasus32 R4 R6 R8 ...

Page 17: ...ideo production professionals Pegasus32 models R4 R6 R8 are operationally compatible with the original release Pegasus3 R4 R6 and R8 models Use the latest version of the Pegasus Utility to monitor the Pegasus32 status and perform maintenance and management functions The latest version of the Pegasus Utility can also be used for the original release of Pegasus2 and Pegasus3 Packing List Check the s...

Page 18: ...sy chaining up to six 6 high speed peripheral devices including external disks and video capture devices Pegasus32 has two Type C ports that work on either Thunderbolt mode or USB mode Daisy chaining is supported on Thunderbolt mode as required Key Benefits Use Thunderbolt 3 or USB 3 2 Gen 2 via two Thunderbolt 3 USB 3 2 Gen 2 Type C ports and cabling Thunderbolt 3 40 Gb s data connection USB 3 2 ...

Page 19: ... Bronze with PFC 100 230V auto ranging 50 60Hz AC System Fan Pegasus32 R4 R6 Dimension 92 W x 92 H x 25 D mm Airflow 70 CFM Pegasus32 R8 Dimension 120 W x 120 H x 25 8 D mm Airflow 97 CFM RAID function RAID level support RAID 0 1 1E 5 6 10 and RAID 50 Pegasus32 R6 R8 only RAID 60 Pegasus32 R8 only OS Support Windows 10 x64 macOS 10 14 and above Hardware monitoring Fan Temperature Power Enclosure P...

Page 20: ...ernal hardware of the Pegasus32 R4 R6 and R8 The R4 is shorter and has four drive carriers the R8 is taller with eight drive carriers For the purpose of installation they are nearly identical Link LED Power button Status LED Drive Power Status LED Drive Carrier DriveActivity LED Pegasus32 R6 front view ...

Page 21: ...ailed hard disk drive Thunderbolt USB Link This LED will light blue when the Thunderbolt USB cable is connected it remains dark if there is no Thunderbolt USB Link link Drive Status and Activity The Drive Status LED lights blue when a physical drive is present and functioning normally A red Drive Status LED indicates a problem with the physical drive or an array The Drive Activity LED lights blue ...

Page 22: ...nsington Security Slot is part of an anti theft system This allows the user to lock the Pegasus32 unit to a heavy table or similar object as a theft prevention precaution You need the other component of the system a cable with a Kensington lock in order to use this Pegasus32 R6 back view Main cooling fan vent Power supply cooling fan vent Power connection Kensington Security Slot Thunderbolt 3 USB...

Page 23: ...enclosure should also be unobstructed Power Receptacle Use an approved power cord If you have not been provided with a power cord for your product or for any AC powered option intended for your product purchase a power cord that is approved for use in your country You must use a power cord rated for your product and for the voltage and current marked on the electrical ratings label of the product ...

Page 24: ... for installing software or driver on Mac Check Firmware Version with Promise Utility on Mac Updating Firmware on Mac Power modes on the Pegasus32 Shutting down the Pegasus32 Daisy Chaining Multiple Pegasus32 Thunderbolt only CAUTION The electronic components within the Pegasus32 unit are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handli...

Page 25: ...ation of the system Mac users please follow the setup procedure here or in the Quick Start Guide The setup process is summarized below 1 Unpack the Pegasus32 shipping package 2 Connect the power cord and power on the Pegasus32 R4 R6 R8 3 Connect the Pegasus32 to your computer with a Thunderbolt 3 USB cable 4 Mac users can locate the Pegasus Utility installation package located on the device Pegasu...

Page 26: ... and power connection T o power source Power cable Thunderbolt 3 USB cable Thunderbolt 3 USB 3 2 Gen 2 Type C ports Computer Thunderbolt 3 or USB 3 2 Gen 2 Type C port on computer Make sure the computer port is a Type C female connection If the port is a Thunderbolt 3 port you will see a Thunderbolt icon next to the port If the port is a USB 3 2 Gen 2 port you will see the USB 3 2 Gen 2 icon next ...

Page 27: ...mation on power up and shut down behavior You will notice the following The Power Button LED is lit orange at first then blue The drive carrier Power Status LEDs is lit blue The Link LED for the port connection is lit blue See Pegasus32 R6 front view on page 4 for illustration of the front of the device The Promise Pegasus storage drive icon see picture below appears on your desktop This indicates...

Page 28: ... Pegasus Driver The final step will be to restart the computer in order to complete the installation If the driver has been installed skip ahead to step 6 to check your installed version and other information Note If you get any warning message during installing driver or software please refer to Troubleshooting on page 179 1 Double click the PKG file for installing the driver the file name begins...

Page 29: ...13 Installation and Setup Pegasus32 Product Manual 2 Click Install to perform a standard installation 3 Type the administrator password of your computer and click Install Software ...

Page 30: ...lick Continue Installation to confirm you want to continue with the installation It will be necessary to restart your computer 5 After few minutes you are informed that the driver installation was successful Click Restart to reboot your computer ...

Page 31: ...llation and Setup Pegasus32 Product Manual 6 After restarting your computer you can check your installed version and other information Open System Information Extensions then find the extension name PromiseSTEX ...

Page 32: ... install the driver The final step will be to restart the computer in order to complete the installation Note that this installer is supported on macOS 10 14 or later To install the USB Filter Driver 1 Double click on the Pegasus32 icon on your desktop to view the device contents 2 Double click the PKG file for installing the driver the file name begins with Promise_USB_Filter_MacDrv followed by t...

Page 33: ...andard installation 4 Enter the administrator User Name and Password of your computer for permission to install the driver 5 Click Continue Installation to confirm you want to continue with the installation It will be necessary to restart your computer when you are prompted to do so ...

Page 34: ...e appears telling you the driver installation was successful Click Restart to reboot your computer 7 After restarting your computer you can check your installed version and other information Open System Information Extensions then find the extension name PromiseUSBFilter ...

Page 35: ... the hard disks shipped with the device The software utility installation package is located on the Pegasus32 Follow the instructions below to install the utility To install the Pegasus32 Software Utility 1 Double click on the Pegasus32 icon on your desktop to view the device contents 2 Find the file R_PROMISE_Utility_ 40400000x dmg and double click on it to mount the virtual drive containing the ...

Page 36: ... file to begin the software installation A message pops up to remind the user to install USB Filter driver if necessary Click OK to continue the installing process 4 The Welcome menu explains that software will be installed on the computer Click the Continue button to proceed with installation ...

Page 37: ...click Continue to proceed 6 Click Agree if you agree to the terms of the license To read the license click Read License Choose Disagree if you do not agree the terms in which case the installation procedure is terminated 7 If you clicked Agree in the previous menu the software is now ready to install Click Install to begin ...

Page 38: ...Close to end the installation procedure The Pegasus Utility is now available to be used for management of the Pegasus32 Use this if you need to change a hard disk drive or change the default array configuration or to update the device firmware This is also useful for monitoring the status of the system and for troubleshooting For more information on using the Pegasus Utility including instructions...

Page 39: ...ct Manual Troubleshooting for installing software or driver on Mac 1 If you see a warning message when installing driver or software Open Security Preferences and choose Allow Or go to open System Preferences Security Privacy and choose Allow ...

Page 40: ...ssage when installing driver or software Installer would like to access files in the folder that the driver or software installation file is saved press OK to allow the access and make the install process continue 3 If you see a warning message when installing driver or software press OK to allow access and continue with the installation ...

Page 41: ...te If you do not know the firmware version use Pegasus Utility to check the firmware version Go to Admin Firmware Update to see the Single Image Version number Follow the instructions below to update the firmware before using the Pegasus32 Checking for Updates The update procedure also can be automatic by going to the Promise Utility menu tab choose Check for Updates ...

Page 42: ...B Firmware Version will also be checked 1 If Promise Utility is not up to date a Component Update window will prompt out Choose Update to start software update If there is not any available update for Promise Utility go to step 3 2 When software is installed successfully a restart will be required to active the newest software utility ...

Page 43: ...f Firmware is not up to date the Component Update menu appears Click on Update to start Firmware update If there is not any available update for Firmware go to step 6 4 After Firmware image is download choose Start then Confirm the Firmware update request ...

Page 44: ... completely shut down then start it again in order to apply the new firmware Once the computer is powered on and booted up Promise Utility will continue to check USB Firmware if Pegasus32 is connected via USB go to step 6 for USB connection If connecting via Thunderbolt go to step 9 6 Mac USB only If USB Firmware is not up to date the Component Update menu appears will prompt out Click on Update t...

Page 45: ...eted Mac users who are connecting to Pegasus32 via USB need to shut down the host system wait a few seconds for it to completely shut down then start it again in order to apply the new firmware Once the computer is powered on and booted up go to step 9 9 If the Promise Utility Firmware USB Firmware are up to date Promise Utility displays the pop up menu below and the update process is completed Pe...

Page 46: ...pe in the password for your computer when the prompt appears 3 Click the Choose File button and locate the img file you downloaded from the PROMISE website 4 Click the Submit button 5 In the Confirmation box type the word confirm in the field provided and click the Confirm button 6 The process will take several seconds to complete Once the process has completed it is necessary to restart the compu...

Page 47: ...hen click the Settings button to see how to change this setting Shutting down the Pegasus32 The Pegasus32 shuts down automatically if you turn off your computer If you want to turn off the Pegasus32 without shutting down your computer follow the steps below T o shut down the Pegasus32 unit 1 Eject the Pegasus32 by right clicking on the drive icon and choosing the Eject option 2 Launch the Pegasus ...

Page 48: ...hunderbolt 3 ports on the second Pegasus32 unit Note Unlocking the UI requires administrator privilege Make sure you have the macOS administrator Name and Password Unlocking the UI By default the UI is locked to prevent unauthorized changes to your RAID system When the UI is locked you cannot create logical drives or change settings on the Pegasus32 unit T o unlock the UI 1 At the lower left scree...

Page 49: ...click the View menu To display a Pegasus unit in the Pegasus Utility click the View menu and choose unit you want to see The first unit is Pegasus32 R4 R6 or R8 the second is Pegasus32 R4 2 or R6 2 R8 2 the third is Pegasus32 R4 3 or R6 3 R8 3 and so on The Pegasus32 units are listed by the order in which they are recognized not by the cable configuration Note The Pegasus Utility can also be used ...

Page 50: ...zard to create a disk array and logical drive The procedures are described in the next chapter To see the Wizard menu launch the Pegasus Utility in the Dashboard menu under System Status click the Disk Array link See page 66 for an overview of the Pegasus Utility interface The Wizard dialog box opens with three configuration methods WARNING If you are using utility to create or delete a disk array...

Page 51: ...he best method for your situation See the table below Method User options Suggested for users who are See Automatic None New to data storage page 128 Express General parameters Familiar with data storage page 129 Advanced Individual parameters Data storage professionals page 131 ...

Page 52: ...Driver Step 5 Install Software Step 6 Format with Pegasus Utility Step 7 Check firmware version with Pegasus Utility Other important procedures for Windows Users Safely Remove Pegasus32 on Windows Shutdown the Pegasus32 CAUTION The electronic components within the Pegasus32 unit are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the...

Page 53: ...ew menu look for the download links for the Windows driver and the Pegasus Utility for Windows Download the driver and utility and follow the instructions in this section to install both System requirements for Windows The Pegasus32 hardware driver for Windows can be used on computers equipped with a Thunderbolt 3 port or USB 3 2 port running any edition of Windows 10 The Pegasus Utility software ...

Page 54: ...hould fit easily in place when correctly positioned Thunderbolt 3 USB 3 2 Gen 2 data connection and power connection T o power source Power cable Thunderbolt 3 USB cable Thunderbolt 3 USB 3 2 Gen 2 Type C ports Windows computer Thunderbolt 3 or USB Type C port on computer Type C Male connector Type C Female port USB 3 2 Gen 2 icon Thunderbolt icon Make sure the computer port is a Type C female con...

Page 55: ...ion of the back of device 2 Plug the other end into a power source 3 Press the Power Button See illustration of front of device below You will observe that the Power Button LED turns orange It takes about 30 seconds to boot the Pegasus32 unit When fully booted The Power Button LED turns blue The drive carrier Power Status LEDs turn blue Pegasus32 boot up LED behavior Link LED Power button Status L...

Page 56: ...ield Wizard to install the PROMISE RAID Controller driver It will be necessary to restart the computer after to complete the installation 1 Double click on the zipped file for installing the driver the file name begins with PegasusRAID_ WinDrv_Installer followed by the version number The InstallShield Wizard appears Click Next to begin the installation ...

Page 57: ...oduct Manual 2 The License Agreement appears Click to select the I accept the terms of the license agreement option if you accept and click on Next to continue 3 You will be informed once the driver has been installed successfully Click on Finish to continue ...

Page 58: ...is selected by default Click OK to restart now otherwise choose the No option and restart later The Pegasus32 cannot be used until you reboot the computer WARNING DO NOT disconnect the Thunderbolt USB cable while Windows is running To safely disconnect the Thunderbolt USB cable while the computer is running please read Safely Remove Pegasus32 on Windows on page 58 ...

Page 59: ...ity software used for device management and administration Locate the Installation program file downloaded previously in Step 1 and follow the instructions in the InstallShield menu to install Pegasus Utility 1 Double click on the zipped file for installing Pegasus Utility the file name begins with R_Pegasus_Utility followed by the version number The InstallShield Wizard for Pegasus Utility appear...

Page 60: ...k to select the I accept the terms of the license agreement option if you accept and click on Next to continue 3 Choose where to put the software on your computer Click Browse to choose a specific location or click Next to accept the default destination Click Next to continue ...

Page 61: ...indows Users Pegasus32 Product Manual 4 The program is ready to be installed in the chosen location Click Install to begin 5 At this point a pop up message might occur if Windows Firewall is running Click on Allow access to continue ...

Page 62: ...ries 6 Installation of Pegasus Utility is completed Click Finish to close the InstallShield Wizard 7 Another dialog menu appears asking if you want to restart your computer You should do so now if you want to use run the Pegasus Utility ...

Page 63: ...ks and functions of Pegasus Utility please read the product manual For the purpose of this installation guide only the basic setup using the default PROMISE Hardware RAID 5 array is described This type of RAID provides the best balance of performance and data safety For more information on other RAID types please read the product manual DO NOT use the Windows Disk Manager to change the RAID on the...

Page 64: ...ows 10 users please follow the steps listed below to launch Pegasus Utility and format the RAID 1 Locate Pegasus Utility and launch it You can use Microsoft Cortana to open it or click on the Pegasus Utility shortcut on the desktop Pegasus Utility shortcut Launch with Cortana ...

Page 65: ...he file system for the Pegasus32 3 Click on the Logical Drive menu icon near the top of the menu Notice in the middle of the menu a description of the RAID array that is already setup The default setup is a RAID 5 using all the hard disks If you want to change this please see the product manual Otherwise to begin using the Pegasus32 right away click on the Format button to begin the formatting pro...

Page 66: ...on Type option MBRFormat master boot record does not support Logical Drives greater than 2 TB The Format Type is set to NTFS the standard Windows file system Click Format to start formatting the array 5 In order to safeguard against unintended changes to the RAID setup or file system the Pegasus32 requires that you confirm your decision to begin formatting the drives To continue formatting type co...

Page 67: ... is finished formatting Windows will alert you that a New Volume has been installed You can see the New Volume in Windows Disk Manager 7 Make sure you check the firmware version of the Pegasus32 and update it if needed Go to Step 7 Check firmware version with Pegasus Utility on page 52 ...

Page 68: ...might be necessary to update the firmware on the Pegasus32 If you do not know the firmware version use Pegasus Utility to check the firmware version Go to Admin Firmware Update to see the Single Image Version number Follow the instructions below to update the firmware before using the Pegasus32 ...

Page 69: ...anagement menu tab choose Online Update Software Firmware Version will be checked automatically If Pegasus32 is USB connection the USB Firmware Version will also be checked 1 If Promise Utility is not up to date a Software Update prompt will appear Click on Update to start software update If there is not any available update for Promise Utility go to step 3 ...

Page 70: ...uccessfully Click on Finish to complete software update 3 If Firmware is not up to date a Firmware Update page will prompt out Click to select the Pegasus32 and click on Update button to start Firmware update If there is no update available for Firmware go to step 5 ...

Page 71: ...it is necessary to restart the computer If Pegasus32 is connected via USB go to step 5 If connecting via Thunderbolt go to step 7 5 Windows USB only If USB Firmware is not up to date a Firmware Update appears Click to select the Pegasus32 and click on Update button to start USB Firmware update If there is not any available update for USB Firmware go to step 7 ...

Page 72: ...e several seconds to complete Once the process has completed it is necessary to restart the computer 7 If the Promise Utility Firmware USB Firmware are up to date Promise Utility will display the menu below and the update process is completed Pegasus32 is ready for use ...

Page 73: ...mber If the version number is up to date the firmware does not need to be updated If the number is not the latest firmware continue with the firmware update procedure 2 Click on the padlock icon to unlock the menu and type in the password for your computer when the prompt appears 3 Click the Browse button and locate the img file you downloaded from PROMISE 4 Click the Next button 5 In the Confirma...

Page 74: ...ssary to perform a simple procedure to safely disconnect the storage volume from Windows If you remove the Thunderbolt 3 USB cable while the operating system is running data on the Pegasus32 might be damaged If the computer has been shutdown it is safe to disconnect the Thunderbolt 3 USB cable Alternatively you can shutdown the Pegasus32 See Shutdown the Pegasus32 on page 60 ...

Page 75: ... Pegasus32 from a Windows 10 computer 1 Click on the attached drives icon in the System Tray to reveal the eject options and choose the Eject Promise Pegasus option 2 Wait for the message to appear telling you it is safe to remove the Pegasus32 You can now safely power off the system or disconnect the Thunderbolt 3 USB cable ...

Page 76: ...hnology Pegasus32 Series Shutdown the Pegasus32 To shutdown the Pegasus32 on Windows 10 1 Open Pegasus Utility and click on the Subsystem Information menu icon click on the Shutdown tab 2 Click on the Shutdown button ...

Page 77: ... confirm that you want to shutdown the system Type confirm in the space provided and click on the Confirm button 4 A message appears informing you that the shutdown process will take a few minutes If you want to move the device wait until the system is completely powered off before disconnecting the power cord ...

Page 78: ...vities Managing Physical Drives Managing Disk Arrays Managing Logical Drives Managing Spare Drives The Pegasus software utility requires a Thunderbolt or USB connection between your computer and the Pegasus unit See Viewing Runtime Events on page 184 and Installation and Setup for Windows Users on page 36 The Pegasus management software utility must be installed onto your computer before you can u...

Page 79: ...g the Pegasus software utility Access Promise Utility in Mac For Mac users accessing the Promise Utility includes Opening and Closing Unlocking the UI Opening T o open the Promise Utility double click the Promise Utility icon in the Macintosh Dock The Promise Utility window opens and displays the Dashboard See The Promise Utility interface with the Dashboard displayed on page 66 Closing There are ...

Page 80: ... the lower left screen of the Promise Utility window click the closed lock icon The Promise Utility password dialog box opens 2 Type your Mac password into the Password field and click the OK button The lock icon changes to open and you can now add and delete logical drives make settings run background activities and update your Pegasus32 system Note Unlocking the UI requires administrator privile...

Page 81: ...he View menu To display a Pegasus unit in the Promise Utility click the View menu and choose unit you want to see The first unit is Pegasus32 R4 R6 or R8 the second is Pegasus32 R4 2 or R6 2 R8 2 the third is Pegasus32 R4 3 or R6 3 R8 3 and so on The Pegasus32 units are listed by the order in which they are recognized not by the cable configuration Note The Pegasus Utility can also be used for ear...

Page 82: ...olbar Customize T oolbar Devices Pegasus units Dashboard Show the Dashboard Device Front and Back Views Component List Physical Drive List Storage Wizard Disk Array List Logical Drive List Spare Drive List Admin Enclosure Pegasus unit Information Events Background Activities Firmware Update Performance Monitor and Restore Factory Default settings Window Minimize Zoom Close Window Bring All to Fron...

Page 83: ...logical drive list settings and functions Subsystem Information icon Displays Pegasus unit information and settings Events icon Displays the event logs Customizingthe Toolbar You can customize the toolbar by adding or removing icons T o add and remove toolbar icons 1 From the Promise Utility window click the View menu and choose Customize Toolbar The toolbar options dialog box appears 2 Do one or ...

Page 84: ...esktop to view an active display of the Pegasus32 device as well as access to menus used to configure settings for device hardware and physical drives To view the Promise Utility menu bar just select the Promise Utility window and the menu bar lists the Device Admin and other menus categories Device menu options on Mac ...

Page 85: ...evice ID operational status enclosure type and status description of all enclosures The Enclosure Controller Buzzer and Fan menus are described in relevant sections of this chapter See Viewing Controller Information on page 81 Viewing the Enclosure Information on page 88 and Making Buzzer Settings on page 86 for more information Component List on Mac ...

Page 86: ...on to display the Physical Drive menu This is the same menu you see by clicking the Physical Drive menu button at the top of the Promise Utility window or by clicking the Physical Drive menu link under System Status in the Dashboard See Managing Physical Drives on page 109 for more information Physical Drives List on Mac ...

Page 87: ...l capacity operational status etc Click on the drive to bring up the Physical Drive Information displaying the detailed information of the device Front View options include the ability to indicate which carriers contain unconfigured physical disks colored green or to highlight arrays colored purple Show Unconfigured Physical Drives Click the Highlight button and choose Unconfigured PD s to identif...

Page 88: ... is displayed Highlight Arrays Click the Highlight button and choose one of the following items in the drop down menu to identify the physical drives assigned to a disk array these appear colored purple All DA Show all disk arrays DA0 DA1 DA2 etc a specific disk array close Click to close the menu and return to normal view The carriers containing drives that do not belong to the chosen disk array ...

Page 89: ...Pegasus32 Product Manual Managing Subsystems Enclosure management includes Viewing Subsystem Information Making Subsystem Settings Clearing Statistics Restoring Factory Default Settings Saving a Service Report Updating Firmware ...

Page 90: ...ion click the Subsystem Information icon Subsystem Information includes Alias Same as controller alias Model WWN World Wide Number Vendor Serial number Revision number System date and time Firmware Version Interface USB 3 2 Gen 2 or Thunderbolt 3 Items with an asterisk are adjustable under Making Subsystem Settings below Subsystem Information ...

Page 91: ...ubsystem Settings T o make enclosure settings 1 Click the Subsystem Information icon 2 Click the Settings button 3 Make changes as required Enter an alias or change the existing alias in the field provided 4 Click the Save button Settings Subsystem Information ...

Page 92: ...atistical data on the RAID controller physical drives and logical drives T o clear statistics 1 Click the Subsystem Information icon 2 Click the Clear Statistics button 3 Type the word confirm in the field provided 4 Click the Confirm button Clearing Statistics Subsystem Information ...

Page 93: ...r at the top of your desktop choose Restore Factory Default 2 In the Restore Factory Default settings screen check the boxes beside the settings you want to reset to default value Background activity settings Controller settings Global Physical drive settings Subsystem settings 3 Click the Submit button 4 In the Confirmation box type the word confirm in the field provided and click the Confirm but...

Page 94: ...ve a service report to your computer click on the Subsystem Information menu link and click on the Save Service Report button A dialog prompt will ask you where you want to save the HTML file containing the service report Choose a location and click the Save button A technical support representative might ask you to email this file for system analysis Saving a Service Report ...

Page 95: ...oose Firmware Update 2 Click on the padlock icon to unlock the menu and type in the password for your computer when the prompt appears 3 Click the Choose File button and locate the img file you downloaded from the PROMISE website 4 Click the Submit button 5 In the Confirmation box type the word confirm in the field provided and click the Confirm button 6 The process will take several seconds to co...

Page 96: ...mise Technology Pegasus32 Series Managing the RAID Controller RAID controller management includes Viewing Controller Information Viewing Controller Statistics Making Controller Settings Making Buzzer Settings ...

Page 97: ...d Controller information includes Controller ID Vendor Operational Status Cache Usage Percentage Part Number Hardware Revision SCSI Protocol Supported Single Image Version Host Driver Version Alias Same as enclosure alias Model Power On Time Dirty Cache Usage Percentage Serial Number WWN Worldwide Number BIOS Version Single Image Build Date USB Firmware Information Controller Information ...

Page 98: ...ntroller Settings on page 84 Click the X icon to close the information panel Memory Type Flash Type NVRAM Type Preferred Cache Line Size Coercion SMART Write Back Cache Flush Interval Enclosure Polling Interval Forced Read Ahead cache Memory Size Flash Size NVRAM Size Cache Line Size Coercion Method SMART Polling Interval Write Through Mode Adaptive Writeback Cache Controller Advanced Information ...

Page 99: ...cs Collection date and time Read Data Transferred Errors Read Errors I O Requests Read I O Requests Statistics Start date and time Viewing Controller Statistics T o view controller statistics 1 Click the Dashboard icon then click the Controller link 2 Click the Statistics tab Controller statistics include 3 Click the X icon to close the information panel Controller Statistics ...

Page 100: ...ck Cache Flush Interval Enter a value into the field 1 to 12 seconds Enclosure Polling Interval 15 to 255 seconds Adaptive Writeback Cache Check the box to enable or uncheck to disable Forced Read Ahead Check the box to enable or uncheck to disable Enable HDD Park Ahead Level 1 Check the box to enable HDD Park Ahead Interval 10 1440 Enter a value into the field 1 to 1440 minutes 1440 minutes 24 ho...

Page 101: ...85 Managing the Pegasus32 Pegasus32 Product Manual Controller Settings ...

Page 102: ...Settings T o make buzzer settings 1 From the Device menu choose Component List 2 Mouse over the buzzer then click the Settings button 3 Check the Enable Buzzer box to enable the buzzer Or uncheck the box to disable 4 Click the Save button Buzzer Settings ...

Page 103: ...ng the Pegasus32 Pegasus32 Product Manual Managing Enclosures Enclosure management includes the following functions Viewing the Enclosure Information Viewing Temperature Sensor Information Locating an Enclosure ...

Page 104: ...the X icon to close the information panel Enclosure ID Enclosure Warning T emperature Threshold Controller Warning T emperature Threshold SEP Firmware Version Max Number of Controllers Max Number of Fans Max Number of Power Supply Units Enclosure Type Enclosure Critical T emperature Threshold Controller Critical T emperature Threshold Max Number of Physical Drive Slots Max Number of T emperature S...

Page 105: ...then click the Temperature link 2 Scroll down until you see Temperature Sensors Temperature Sensors information includes ID Status Normal Warning or Critical icon Location Controller or Backplane Healthy Threshold Enclosure Warning Temperature Threshold Current Temperature 3 Click the X icon to close the information panel Enclosure Information Temperature Sensors ...

Page 106: ...he Locate function T o locate a enclosure 1 Go to Device drop down menu and choose the Component List option 2 Mouse over the Enclosure then double click on it to activate the Locate function The Drive Power Status LEDs on all drive carriers blink blue and orange for one minute Drive Power Status LEDs blink blue and orange Running the Locate function to identify an enclosure ...

Page 107: ...Scheduled Background Activity Media Patrol Redundancy Check Initialization Rebuild Migration PDM Transition Synchronization Background activities perform a variety of preventive and remedial functions on your physical drives disk arrays logical drives and other components You can run a background activity immediately or schedule it to run at a later time Scheduling options are described below Sett...

Page 108: ...f background activities click on the Background Activities icon The list of background appears Running activities will illustrate a progress bar of the process currently running in the background Media Patrol Redundancy Check Rebuild Migration PDM Transition Synchronization Background Activities ...

Page 109: ...round Activities icon 2 Click the Scheduler button The list of scheduled background appears Adding a Scheduled Background Activity T o add a new scheduled background activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background activities appears 3 Click the Add Schedule button Add a Background Activity Schedule ...

Page 110: ...ntial and specific day from the dropdown menu Also choose which months you will be designating for the reoccurrence pattern Choose a Start From date from the dropdown menus Choose an End On option No end date or perpetual End after a specific number of activity actions Until date from the dropdown menus For Redundancy Check choose Auto Fix option Attempts to repair the problem when it finds an err...

Page 111: ...y Schedule T o change an existing scheduled background activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse over the background activity then click the Settings button Change a Background Activity Schedule ...

Page 112: ...l and specific day from the dropdown menu Also choose which months you will be designating for the reoccurrence pattern Choose a Start From date from the dropdown menus Choose an End On option No end date or perpetual End after a specific number of activity actions Until date from the dropdown menus For Redundancy Check choose Auto Fix option Attempts to repair the problem when it finds an error C...

Page 113: ...ting it T o enable or disable change an existing scheduled background activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse over the background activity and click the Settings button 4 Uncheck the Enable This Schedule box to disable this schedule Check the box to enable this schedule 5 Click the Save button To return to cur...

Page 114: ...activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse over the background activity then click the Delete button To return to currently running background activities click the Background Activities button Delete a Background Activity Schedule ...

Page 115: ... the media If Media Patrol encounters a critical error it triggers PDM if PDM is enabled on the disk array See Making Disk Array Settings on page 135 Making Media Patrol Settings T o make Media Patrol settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Check the Enable Media Patrol box to enable uncheck to disable This settings enables or disables Media Patrol for all ...

Page 116: ...ings T o make Redundancy Check settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Redundancy Check Rate dropdown menu and choose a rate Low Fewer system resources to Redundancy Check more to data read write operations Medium Balances system resources between Redundancy Check and data read write operations High More system resources to Redundancy Check fewer ...

Page 117: ...ason Initialization is recommended whenever you create a logical drive See Initializing a Logical Drive on page 153 Making InitializationSettings T o make initialization settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Logical Drive Initialization Rate dropdown menu and choose a rate Low Fewer system resources to Initialization more to data read write oper...

Page 118: ...ebuild function is ENABLED the disk array begins to rebuild automatically as soon as you remove the failed physical drive and install an unconfigured physical drive in the same slot See Making Rebuild Settings on page 103 If there is no spare drive of adequate capacity and the Auto Rebuild function is DISABLED you must replace the failed drive with an unconfigured physical drive then perform a Man...

Page 119: ...sources to the Rebuild more to data read write operations Medium Balances system resources between the Rebuild and data read write operations High More system resources to the Rebuild fewer to data read write operations 4 Check the Enable Auto Rebuild box to enable Auto Rebuild rebuilds when you swap out the failed drive with a new one 5 Click the Confirm button 6 Click the X icon to close the bac...

Page 120: ...ING In USB mode if Utility is NOT executing when migration is completed power off the host system completely then power on the host system again i e run a complete power cycle for the host system do not simply restart the host device This must be done in order to update the disk configuration for OS WARNING In USB mode Pegasus32 will reboot when migration is completed Be sure to first discontinue ...

Page 121: ...k the Migration Rate dropdown menu and choose a rate Low Fewer system resources to Migration more to data read write operations Medium Balances system resources between Migration and data read write operations High More system resources to Migration fewer to data read write operations 4 Click the Confirm button 5 Click the X icon to close the background activities panel Migration ...

Page 122: ...ings 1 Click on the Background Activities icon 2 Click the Settings button 3 Make the following settings are required Click the PDM Rate dropdown menu and choose a rate Low Fewer system resources to PDM more to data read write operations Medium Balances system resources between PDM and data read write operations High More system resources to PDM fewer to data read write operations Highlight the cu...

Page 123: ...gs T o make Transition settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Transition Rate dropdown menu and choose a rate Low Fewer system resources to Transition more to data read write operations Medium Balances system resources between Transition and data read write operations High More system resources to Transition fewer to data read write operations 4 ...

Page 124: ...s synchronized See Viewing Logical Drive Information on page 144 Making SynchronizationSettings T o make Synchronization settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Background Synchronization Rate dropdown menu and choose a rate Low Fewer system resources to Synchronization more to data read write operations Medium Balances system resources between Sy...

Page 125: ...a List of Physical Drives Viewing Physical Drive Information Viewing Physical Drive Statistics Viewing Physical Drive SMART Log Information Locating a Physical Drive Making Global Physical Drive Settings Making Individual Physical Drive Settings Making Physical Drive SMART Log Settings Clearing a Stale or a PFA Condition ...

Page 126: ...e Physical Drive icon Physical drive information includes ID ID number of the physical drive Status Normal Stale or PFA or Dead icon Model Number Type SATA HDD or SSD Location Enclosure number and slot number Configuration Array number and sequence number spare number unconfigured or stale configuration Capacity In GB Physical Drive List ...

Page 127: ...d slot number Alias If assigned Physical Capacity T otal capacity in GB Configurable Capacity Usable capacity in GB Used Capacity Capacity actually used in GB Block Size Typically 512 Bytes Operational Status OK is normal Stale PFA Dead Configuration Status Array number and sequence number spare number Model Number Make and model of the drive Drive Interface SATA 3Gb s or 6Gb s Serial Number Seria...

Page 128: ...Depth Number of commands Power Saving Level Supported by this drive Medium Error Threshold Drive Temperature Drive Reference Temperature 3 Click the Advanced Information tab Advanced information for physical drives includes Items with an asterisk are adjustable under Viewing Physical Drive Statistics on page 113 Items with two asterisks are adjustable under Making PDM Settings on page 106 4 Click ...

Page 129: ...ical drive statistics see Clearing Statistics on page 76 4 Click the X icon to close the settings panel Data Transferred Read Data Transferred Write Data Transferred Errors Number of errors Non Read Write Errors Read Errors Write Errors I O Request Number of requests Non Read Write Request Number of requests Read I O Request Number of requests Write I O Request Number of requests Statistics Start ...

Page 130: ...ive you want then click the View button 3 Click the SMART Log tab SMART Log information includes Physical Drive ID SMART Support Yes or No depending on the drive SMART Status Enabled or disabled SMART Health Status OK is normal Items with an asterisk are adjustable under Making Controller Settings on page 84 4 Click the X icon to close the settings panel Physical Drive SMART Log Information ...

Page 131: ...drive settings 1 Click the Physical Drive icon 2 Click the Global Physical Drive Settings button 3 Check the boxes to enable uncheck to disable Enable Write Cache Enable Read Look Ahead Cache Enable Command Queuing 4 Click the Save button 5 Click the X icon to close the settings panel Physical Drive Global Settings ...

Page 132: ...ported by RAID enclosures and JBOD expansion units T o locate a physical drive 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click the Locate button The Drive Power Status LED for the drive carrier holding that drive blinks blue and orange for one minute Drive Power Status LEDs blink blue and orange Running the Locate function to identify a physical drive ...

Page 133: ...l drive SMART log settings 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click the Settings button 3 Click the SMART Log Settings tab 4 Check the box to enable the SMART log 5 Click the Save button 6 Click the X icon to close the settings panel Physical Drive SMART Log Settings ...

Page 134: ...con From the Device menu choose Physical Drive 2 Mouse over the physical drive you want then click the Settings button WARNING If you are using utility to create or delete a passthru drive the system will reboot if Pegasus32 is running USB mode It is important to make sure the Pegasus32 not being accessed no IO operation in progress before submitting the request Physical Drive Settings ...

Page 135: ...Stale or a PFA Condition Stale The physical drive contains obsolete disk array information PFA The physical drive has errors resulting in a prediction of failure Be sure you have first corrected the condition by a physical drive replacement rebuild operation etc Then clear the condition T o clear a Stale or a PFA condition 1 Click the Physical Drive icon 2 Mouse over the physical drive you want th...

Page 136: ...rol encounters a critical error it triggers PDM if PDM is enabled on the disk array Media Patrol checks all physical drives one at a time T o run Media Patrol on your physical drives 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Media Patrol and click the Start button Pausing and Resuming a Media Patrol T o pause or resume a Media Patrol 1 Click o...

Page 137: ...op is to cancel the Media Patrol 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Media Patrol and click the Stop button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button Stop Media Patrol ...

Page 138: ...ing a Disk Array Deleting a Disk Array Preparing a Disk Array for Transport Rebuilding a Disk Array Also see Disk Array and Logical Drive Problems on page 194 WARNING If you are using utility to create or delete a disk array or logical drive the system will reboot if Pegasus32 is running USB mode It is important to make sure the Pegasus32 not being accessed no IO operation in progress before submi...

Page 139: ... menu choose Disk Array The list of disk arrays appears Each disk array lists ID DA0 DA1 etc Alias If assigned Status Normal Degraded or Incomplete physical drive missing icon Capacity Data capacity of the array Free Capacity Unconfigured or unused capacity on the physical drives Media Patrol Enabled or disabled on this array Number of Logical Drives The number of logical drives on this array List...

Page 140: ...s array PDM Enabled or disabled on this array Total Physical Capacity Maximum capacity including used and unused capacity on the physical drives Configurable Capacity Data capacity of the array Free Capacity Unconfigured or unused capacity on the physical drives Max Contiguous Free Capacity A single chunk of used capacity on the physical drives Number of Physical Drives The number of physical driv...

Page 141: ...e changes Enter an alias in the Alias field Maximum of 32 characters letters numbers space between characters and underscore Enable Media Patrol Uncheck to disable on this array For more information see Media Patrol on page 99 Enable PDM Uncheck to disable on this array For more information see PDM on page 106 WARNING If you are using utility to create or delete a disk array or logical drive the s...

Page 142: ...ers appear in the field below the diagram 5 When you have finished your settings and choices click the Submit button The new array appears in the list If you are done creating disk arrays click the Finish button To create additional disk arrays click the Create More button After you create a disk array create a logical drive on it See Creating a Logical Drive Manually on page 149 Create Disk Array...

Page 143: ...sk drives or solid state drives in the Pegasus unit A logical drive is created on a disk array The logical drive is where your computer saves files on the Pegasus The Pegasus Utility includes a Wizard to help you set up a disk array logical drives and spare drive T o open the Wizard click the Storage menu and choose Wizard The Wizard dialog box opens with three configuration methods Wizard dialog ...

Page 144: ...on dialog box appears 3 Do one of the following actions If you agree with the proposed configuration click the Submit button The Wizard creates your disk array and logical drive If you have a Pegasus32 R6 the Wizard also creates a spare drive If you do NOT agree with the proposed configuration click the Cancel button to return to the original Automatic Configuration menu Automatic Configuration di...

Page 145: ...e speed Spare Drive Check box to create a hot spare drive R6 and R8 only Number of Logical Drives Enter a number of logical drives to create Application Type Choose how the storage is used 4 In the Number of Logical Drives field type the number of logical drives you want to make from this disk array Pegasus supports 1 to 32 logical drives in Thunderbolt mode and up to 4 logical drives including pa...

Page 146: ...s you are about to create See example below 6 Do one of the following actions If you accept these parameters click the Submit button The Wizard creates your disk array and logical drives If you have an R6 or R8 the Wizard also creates a spare drive If you do NOT accept these parameters click the Back button then review and modify your choices Express Configuration Summary ...

Page 147: ... make changes Enter an alias in the Alias field Maximum of 32 characters letters numbers space between characters and underscore Media Patrol Uncheck to disable on this array For more information see Media Patrol on page 99 PDM Uncheck to disable on this array For more information see PDM on page 106 2 In the Select Physical Drives diagram click the drives to add them to your array The drive carri...

Page 148: ...B 2 KB and 4 KB are available Choose a Read cache Policy The choices are Read Cache Read Ahead cache and None Choose a Write cache Policy The choices are WriteThru write through and WriteBack Write back requires a Read Cache or Read Ahead Read Cache Policy RAID 50 only Choose the number of axles to use If you want the Pegasus Utility to format your logical drives leave the Format box checked For a...

Page 149: ...gnment after you replace the failed physical drive in the disk array and run the Transition function Global Can be used by any disk array Dedicated to newly created disk array The disk array you are now creating 2 In the Select Physical Drives diagram click a drive to choose it for your spare The drive carrier turns blue when you click it The physical drive s ID number appears in the field below t...

Page 150: ...h button to close the Wizard Formatting your Logical Drives If you left the Format box checked under Task 2 Logical Drive Creation your logical drives are formatted automatically If you UNchecked the Format box you must format your logical drives manually When the Pegasus Utility has finished the partition and format operation new removable drive icons each representing one logical drive appear on...

Page 151: ...se Disk Array 2 Mouse over the disk array you want then click the Settings button 3 Make setting changes as required Enter change or delete the alias in the Alias field Maximum of 32 characters letters numbers space between characters and underscore Enable Media Patrol Check to enable uncheck to disable on this array Enable PDM Check to enable uncheck to disable on this array 4 Click the Save butt...

Page 152: ...e disk array you want then click the Delete button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button WARNING If you are using utility to create or delete a disk array or logical drive the system will reboot if Pegasus32 is running USB mode It is important to make sure the Pegasus32 not being accessed no IO operation in progress before submitting the...

Page 153: ...cate a disk array 1 Do one of the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Locate button The Drive Power Status LED for the physical drives that make up the disk array blink blue and orange for one minute Drive Power Status LEDs blink blue and orange Running the Locate function ...

Page 154: ...the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Transport button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button The disk array status changes to Transport Ready 4 Remove the physical drives and install them in their new location S...

Page 155: ...drives If there is no spare drive of adequate capacity you must replace the failed drive with an unconfigured physical drive then perform a Manual Rebuild On the carrier with the failed drive the Drive Power Status LED is red and the Drive Activity LED is dark That is the physical drive you must replace Red LED Dark LED Drive carrier LEDs for a dead or failed drive ...

Page 156: ...sequence number 4 From the Target Physical Drive dropdown menu choose a Target physical drive 5 In the Confirmation box type the word confirm in the field provided and click the Confirm button When the disk array is rebuilding The disk array shows a green check icon and Rebuilding status Logical drives under the disk array continue to show a yellow icon and Critical Rebuilding status If the buzzer...

Page 157: ...gasus32 Pegasus32 Product Manual Pausing and Resuminga Rebuild T o pause or resume a Rebuild 1 Click on the Background Activities icon 2 Mouse over Rebuild and click the Pause or Resume button Pausing a disk array rebuild ...

Page 158: ...s Stopping a Rebuild T o stop or cancel a Rebuild 1 Click on the Background Activities icon 2 Mouse over Rebuild and click the Stop button 3 Click the Confirm button Also see Making Rebuild Settings on page 103 Stopping a disk array rebuild ...

Page 159: ...a Logical Drive Manually Formatting Your Logical Drives Locating a Logical Drive Deleting a Logical Drive Initializing a Logical Drive Redundancy Check on a Logical Drive Migrating a Logical Drive Running PDM on a Logical Drive WARNING If you are using utility to create or delete a disk array or logical drive the system will reboot if Pegasus32 is running USB mode It is important to make sure the ...

Page 160: ...he logical drive RAID Level Set when the logical drive was created Stripe Set when the logical drive was created Cache Policy Read cache and Write cache settings Array ID ID number of the disk array where this logical drive was created Viewing Logical Drive Information T o view logical drive information 1 Do one of the following actions Click the Logical Drive icon From the Storage menu choose Log...

Page 161: ...e Sector size Set at logical drive creation Write Policy WriteThru or WriteBack Current Write Policy May change from WriteBack to WriteThru under certain conditions Preferred Controller ID Not applicable Tolerable Number of Dead Drives Per Axle Number of physical drives that can fail without the logical drive going offline Synchronized A new logical drive shows No until synchronizing is completed ...

Page 162: ... View button 3 Click the Statistics tab 4 Logical Drive statistics display including Data Transferred In megabytes Read Data Transferred In megabytes Write Data Transferred In megabytes Errors Non Read Write Errors Read Errors Write Errors I O Requests Non Read Write I O Requests Read I O Requests Write I O Requests Statistics Start Time Statistics Collection Time 5 Click the X icon to close the s...

Page 163: ...l drive you want then click the Settings button 3 Make setting changes as required Enter change or delete the alias in the Alias field Maximum of 32 characters letters numbers space between characters and underscore Choose a Read cache Policy Read Cache Read Ahead and No Cache are available Choose a Write cache Policy Write Back and Write Through Thru are available 4 Click the Save button For more...

Page 164: ...ble button 3 Choose an option All All errors The default choice Read Check Read errors for this logical drive Write Check Write errors for this logical drive Inconsistent Block Inconsistent blocks for this logical drive Mirror data for RAID levels 1 1E and 10 or Parity data for RAID levels 5 and 6 Identified by the Redundancy Check The Check T able lists Table Type Read Check Write Check or Incons...

Page 165: ...drive manually 1 Do one of the following actions Click the Logical Drive icon From the Storage menu choose Logical Drive 2 Click the Create Logical Drive button 3 Click the radio button of the disk array you want to use and click the Next button WARNING If you are using utility to create or delete a disk array or logical drive the system will reboot if Pegasus32 is running USB mode It is important...

Page 166: ...olicy Read Cache Read Ahead and No Cache are available Choose a Write cache Policy Write Back and Write Through Thru are available The Write Cache is always set to WriteThru when the Read Cache is set to NoCache For RAID 6 logical drives choose a Codec Scheme from the dropdown menu P Q and Q Q are available If you want the Pegasus Utility to format your logical drives leave the Format box checked ...

Page 167: ...r logical drive is ready to use Your logical drives are ready to use Locating a Logical Drive This feature causes the drive carrier LEDs to flash for one minute to assist you in locating the physical drives that make up this logical drive T o locate a logical drive 1 Click the Storage tab 2 Click the Logical Drive icon The list of logical drives appears 3 Mouse over the logical drive you want then...

Page 168: ...nt then click the Delete button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button This action requires Administrator or Super User privileges WARNING If you are using utility to create or delete a disk array or logical drive the system will reboot if Pegasus32 is running USB mode It is important to make sure the Pegasus32 not being accessed no IO op...

Page 169: ...e box to the left of the logical drive you want to initialize 4 Choose the initialization option you want Quick Initialization Check the box and enter a value in the Quick Initialization Size field This value is the size of the initialization blocks in MB Full Initialization Do not check the box Enter a hexadecimal value in the Initialization Pattern in Hex field or use the default 00000000 value ...

Page 170: ...ing and Resumingan Initialization T o pause or resume Initialization 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Initialization and click the Pause or Resume button Pause Resume Initialization ...

Page 171: ...eans to cancel an Initialization 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Initialization and click the Stop button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button Stop Initialization ...

Page 172: ...T o run Redundancy Check on a logical drive 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Start button 3 Check the boxes to the left of the logical drives on which to run Redundancy Check 4 Check the options you want Auto Fix Attempts to repair the problem when it finds an error Pause on Error The process stops when ...

Page 173: ...using and Resuminga RedundancyCheck T o pause or resume a Redundancy Check 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Pause or Resume button Pause Resume Redundancy Check ...

Page 174: ...a RedundancyCheck T o stop is to cancel the Redundancy Check 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Stop button 3 Click the Confirm button Stop Redundancy Check ...

Page 175: ...signed physical drives are installed in your RAID system before you begin migration See RAID Levels on page 237 and Accessing the Pegasus software utility on page 63 and RAID Level Migration on page 247 WARNING When migration is completed the system will reboot if it is running in USB mode It is important to make sure the Pegasus32 not being accessed no IO operation in progress before migrating th...

Page 176: ...enu choose the source disk array 4 In the Select Physical Drives diagram click the drives to add them to your array The ID numbers of the chosen drives appear in the field below the diagram 5 Click the Next button 6 Check the box next to the logical drive you want to modify 7 From the dropdown menu choose a target RAID level The choice of RAID levels depends the number of physical drives in the di...

Page 177: ...nter a greater capacity and size in MB GB or TB If there is capacity remaining you can create an additional logical drive 9 Click the Next button The logical drive ID numbers with the original and target RAID levels and capacities are shown 10 To accept the proposed target values type Confirm and click the Confirm button Migration choose RAID ...

Page 178: ...atrol See PDM on page 106 T o run PDM on a logical drive 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Start button 3 Choose a Source Physical Drive The Source Physical Drive is the drive suspected of possible failure Source Physical Drives are identified by the disk array number and their sequence number in the disk array 4 Choo...

Page 179: ... Pegasus32 Product Manual Pausing and ResumingPDM T o pause or resume PDM 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Pause or Resume button Pause Resume PDM ...

Page 180: ...Pegasus32 Series StoppingPDM T o stop is to cancel PDM 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Stop button 3 Click the Confirm button Pause Resume PDM ...

Page 181: ...Manual Managing Spare Drives Spare drive management includes Viewing a List of Spare Drives Viewing Spare Drive Information Creating a Spare Drive Manually Making Spare Drive Settings Running Spare Check Deleting a Spare Drive Running a Transition ...

Page 182: ...choose Spare Drive Spare Drive information displays including ID Spare0 Spare1 etc Status Normal Rebuilding or Failed missing icon Configurable Capacity Usable capacity of the spare drive Physical Drive ID ID number of the physical drive chosen for this spare Revertible Yes or No Spare Type Global or Dedicated Dedicated to Array ID number of the disk array to which the spare is dedicated List of S...

Page 183: ...s spare Location Enclosure number and slot number Model Number Make and model of the physical drive Operational Status OK Rebuilding Failed or Missing Spare Type Global or Dedicated Physical Capacity T otal data capacity of the spare drive Revertible Yes or No Configurable Capacity Usable capacity of the spare drive Spare Check Status Not Checked or Healthy Media Patrol Enabled or Not Enabled Dedi...

Page 184: ...owing items accept the default or change the settings as required Check the Revertible box if you want a revertible spare drive A revertible spare drive returns to its spare drive assignment after you replace the failed physical drive in the disk array and run the Transition function Type choose spare type Global Can be used by any disk array Dedicated to a disk array Click the radio button next t...

Page 185: ...or your spare The drive carrier turns blue when you click it The physical drive s ID number appears in the field below the diagram 5 Click the Submit button to continue If you are done creating spare drives click the Finish button T o create another spare drive click the Create More button Create Spare Drive Summary ...

Page 186: ...nk The list of spare drives appears 2 Mouse over the spare drive you want then click the Settings button 3 Accept the default or change the settings as required In the Revertible dropdown menu choose Yes or No In the Spare Type dropdown menu choose Global or Dedicated If you use chose a Dedicated spare check the box beside the disk array to which this spare drive is assigned 4 Click the Save butto...

Page 187: ... list of spare drives appears 2 Mouse over the spare drive you want then click the Spare Check button 3 Click the Confirm button Spare Check has no pause resume or stop functions When the Spare Check is completed it adds Healthy next to Spare Check Status on the Spare Drive information box After the Spare Check completed message appears click the View button to see Spare Check Status Run a Spare C...

Page 188: ... In the Confirmation box type the word confirm in the field provided and click the Confirm button Running a Transition on a Spare Drive Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible spare You must specify an unconfigured physical drive of the same or larger capacity and same media type ...

Page 189: ... Choose a Source Physical Drive The Source Physical Drive is the revertible spare drive that is now part of the disk array Source Physical Drives are identified by the disk array number and their sequence number in the disk array 4 Choose a T arget Physical Drive The T arget Physical Drive is the drive that replaces the revertible spare T arget physical drives are identified by their physical driv...

Page 190: ...s Pausing and Resuminga Transition T o pause or resume Transition 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Transition and click the Pause or Resume button Pausing Resuming a Transition ...

Page 191: ...opping Pausing or Resuminga Transition T o stop is to cancel a Transition 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Transition and click the Stop button 3 Click the Confirm button Stopping a Transition ...

Page 192: ...ise Utility in the top menu bar and select Preferences click on the Email menu tab In Windows click on Global Management in the Pegasus Utility and select Service 2 For Mac click the padlock icon to the menu so you can make settings changes You need to enter the administrator user name and password to change settings Note that you need to click the padlock icon even if it is unlocked when the Pref...

Page 193: ...o see if it works with ESMTP enabled If it does not work try disabling ESMTP and testing it again 5 If ESMTP is enabled enter your email account user name in the SMTP Authenticaiton Username entry field and enter your email account password in the SMTP Authentication Password entry field Again this is only needed if you have ESMTP enabled See step 4 In Mac click padlock icon to make changes then e...

Page 194: ...ly an email notification will be sent For example if you choose Warning you will receive many emails which are not urgent It is recommended to use the Major level to alert of significant events that might effect performance or device health so that Critical or Fatal events might be avoided 11 Click Save to save the settings 12 It is recommended to run a test of the settings to make sure you are ab...

Page 195: ... problems you might encounter with your Pegasus unit and how to resolve them Responding to an Audible Alarm Checking LEDs Pegasus Utility Viewing the Event Logs Physical Drive Problems Disk Array and Logical Drive Problems Subsystem Problems Connection Problems Performance Monitor ...

Page 196: ...e Pegasus is powering up or ready Two beeps continuously repeated The Pegasus reports a problem When you boot Pegasus unit the buzzer beeps twice to acknowledge power up and twice again when the unit is online and ready for work If you hear the repeating two beep pattern check the following items System Status LED Drive Carrier LEDs ...

Page 197: ...Ds on page 102 The drive carrier Power Status LEDs turn blue if a physical drive is installed See Drive Carrier LEDs on page 103 Subsystem LEDs The Pegasus subsystem LEDs are the Power Button and the Thunderbolt ports State Power Button Link LEDs Dark No power No connection Blue Normal Normal Flashing Blue Activity Orange Booting or shutting down Power Button Status LED Link LED Subsystem LEDs ...

Page 198: ... and failed physical drives for more information The Locator feature is triggered from the Pegasus Utility It causes the LEDs to blink orange and blue for one minute That action helps you find the specific drive See Locating a Physical Drive on page 188 Drive Carrier LEDs State Power Status Drive Activity Dark No power No drive in carrier Steady Blue Power is present Drive is present Flashing Blue...

Page 199: ...erity Descriptions Viewing Runtime Events T o display Runtime Events click the Events icon The log of Runtime Events appears Events are added to the top of the list Each event includes Index Sequence number of the event Begins with 0 at system startup Device Disk Array Logical Drive Physical Drive by its ID number Event ID Hexadecimal identifier of the event Severity lowest to highest Information ...

Page 200: ...isk Array Logical Drive Physical Drive by its ID number Event ID Hexadecimal identifier of the event Severity lowest to highest Information Warning Minor Major Critical and Fatal Time Date and time the event happened Description A description of the event in plain language Event Severity Descriptions Level Meaning Fatal Non Recoverable error or failure has occurred Critical Action is required now ...

Page 201: ...185 Troubleshooting Pegasus32 Product Manual View NVRAM Events ...

Page 202: ...he Events icon The log of Runtime Events appears 2 Click the Save All Logs debug purpose button in the top of the menu 3 You are asked to confirm that you want to save all logs In the Confirmation box type the word confirm in the field provided and click the Confirm button Save All Logs ...

Page 203: ...ive icon 2 Mouse over and click the physical drive you want then click the View button Look under Operational Status for the condition of the physical drive Offline Check the drive for PFA Condition Caused by a bad block or sector See Note 1 below Stale Condition Caused by obsolete array information on the physical drive See Note 2 below Drive Failed or Dead The physical drive cannot be repaired Y...

Page 204: ... Physical Drive icon From the Device menu choose Physical Drive 2 Mouse over and click the physical drive you want then click the Locate button The Power Status LED for the drive carrier holding that drive blinks blue and orange for one minute Power Status LEDs blink blue and orange Running the Locate function to identify a physical drive ...

Page 205: ...Hard disk drive HDD or solid state drive SSD Interface SATA 3 Gb s or 6 Gb s Spin speed 7 200 RPM or 15 000 RPM Capacity Equal size or larger You do not have to install the identical make and model of the physical drives being used However replacing with the same make and model of drive makes the process easier and simpler You can replace a physical drive without shutting down the Pegasus unit Act...

Page 206: ... R8 T o replace a physical drive 1 Press the release button to unlock the drive carrier The drive carrier handle swings out 2 Grasp the handle and gently pull the drive carrier out of the Pegasus unit and place it onto a static free surface ...

Page 207: ...to the carrier then install the four mounting screws Tighten the screws just until they are snug Position the drive carrier handle in an outward position and slide the drive carrier back into the Pegasus unit 3 Press the drive carrier handle inward until it locks Physical drive Mounting screw Mounting screw Mounting screw Mounting screw Drive carrier handle ...

Page 208: ...ysical drives 1 On the Pegasus unit press and hold the Power Button LED until it turns red 2 Wait until the Power Button LED goes dark 3 For each drive carrier press the Release button pull the drive carrier part way out of the unit then press the drive carrier back in until it locks See Replacing a Physical Drive on page 189 4 Press the Power Button LED to power up the Pegasus unit ...

Page 209: ... becomes Critical The operational status of the logical drives becomes Critical or Degraded The operational status of the physical drive becomes Dead or Offline The Pegasus Utility reports these conditions in the following places Dashboard icon A yellow icon beside the disk arrays logical drives and physical drives under System Status Physical Drive icon Physical drives are shown Dead or Offline a...

Page 210: ...owing places Dashboard icon A red X icon appears beside the disk arrays logical drives and physical drives under System Status Physical Drive icon Physical drives are shown Dead Offline or Missing Logical Drive icon Disk Array and Logical Drives are marked with a red X icon Event icon Major event for the logical drive and a Warning event for the physical drive Under Background Activities no Rebuil...

Page 211: ... unconfigured physical drive then perform a Rebuild manually See Replacing a Physical Drive on page 189 T o perform a manual rebuild 1 Click on the Background Activities menu icon 2 Mouse over Rebuild and click the Start button 3 From the Source Physical Drive dropdown menu choose a Source disk array and physical drive Arrays have an ID No Physical drives have a Seq No sequence number 4 From the T...

Page 212: ...ew locations the Pegasus Utility displays an incomplete array When the Pegasus Utility discovers an incomplete array it displays a dialog box asking you to Click the OK button to accept the incomplete array Click the Cancel button to reject the incomplete array Before you accept the incomplete array be sure all of the physical drives are present and that their drive carriers are properly installed...

Page 213: ...erating system recognizes a logical drive but cannot access it the computer might display a warning message See Figure 6 Warning message Normally you never see this warning message for Pegasus32 logical drive because the Pegasus Utility formats your logical drives automatically If the warning message appears try using the computer s disk utility to REPAIR the problem logical drive For more informa...

Page 214: ...rs in the System Status box 1 Click the name link of the component with the red X icon System Status box on the Dashboard The System Status list contains a list of all the components with their appending status In case there is a failure with one of the components an indicator icon will be displayed next to the component 2 For physical drives disk arrays logical drives and spare drives mouse over ...

Page 215: ...lts from Fan failure Inadequate air circulation around the Pegasus unit Fan Failure The larger fan on the back of the Pegasus unit cools the physical drives and the RAID controller The smaller fan cools power supply Cooling fans are not field replaceable If there is any problem with a cooling fan contact T echnical Support to make arrangements for a repair Disk enclosure cooling fan Power supply c...

Page 216: ... cool down a Pegasus unit Correct any problems identified above Shut down the Pegasus unit Press and hold the Power Button for a few seconds until the LED turns red The Pegasus Utility displays the message Unable to connect to the device Wait at least one hour then restart the Pegasus unit Press the Power Button The Pegasus boots within a few seconds Power Supply The power supply used in the Pegas...

Page 217: ...possible reason could be A connector is dirty or corroded A connector is loose or damaged A cable looks OK outside but has an open circuit inside The wrong cable was used Look for the Thunderbolt logo and 100W printed on the cable See the Note below Be sure to use approved cables because They are the proper ones for your system They are sold in brand new condition Thunderbolt 3 USB cable connector...

Page 218: ...e having problems with a USB connection to a host computer make sure the USB to host connection is using Port A Port A is the USB 3 2 port with the computer icon To reconnect to Port A power down your computer before switching the cable to Port A Pegasus32 R6 back view Port A ...

Page 219: ...y the Performance Monitor information choose Performance Monitor from the Admin drop down menu in the Menu Bar Note that it is necessary to unlock the interface before the option can be selected Performance information is displayed in graph form for logical drives and physical drives Use the pull down menus to displayed what parameter is being measured and which logical or physical drive you want ...

Page 220: ...204 Promise Technology Pegasus32 R4 R6 R8 Technology Background This chapter covers the following topics Disk Arrays Logical Drives Formatting Logical Drives Spare Drives RAID Controllers ...

Page 221: ...ou can disable Media Patrol in the disk array and spare drive settings however that action is not recommended Unlike Synchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media If Media Patrol encounters a critical error it triggers PDM if PDM is enabled on the disk array Media Patrol has three status conditions Running N...

Page 222: ...o the specified level Because data would be lost if written to a bad sector when a bad sector is detected the disk drive creates a map around it These maps are saved in the bad sector remapping table which have a capacity of 512 reassigned blocks and 2048 error blocks See PDM on page 223 You can specify the maximum levels for the reassigned and error blocks in PDM settings When the table fills to ...

Page 223: ...formed into a logical drive The operating system sees the logical drive as a single storage device and treats it as such RAID 0 Stripe When a logical drive is striped the read and write blocks of data are interleaved between the sectors of multiple physical drives Performance is increased since the workload is balanced between drives or members that form the logical drive Identical drives are reco...

Page 224: ...t of one or more physical drives Advantages Disadvantages Implements a striped disk array the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive results...

Page 225: ...inues to function Moreover if a spare physical drive is present the spare drive is used as the replacement drive and data begins to mirrored to it from the remaining good drive RAID 1 Mirrors identical data to two drives The logical drive s data capacity equals the smaller physical drive For example a 100 GB physical drive and a 120 GB physical drive have a combined capacity of 100 GB in a mirrore...

Page 226: ...ibility of using an odd number of physical drives With RAID 1E each data stripe is mirrored onto two physical drives If one drive fails or has errors the other drives continue to function providing fault tolerance RAID 1E can mirror data over an odd number of drives The advantage of RAID 1E is the ability to use an odd number of physical drives unlike RAID 1 and RAID 10 You can also create a RAID ...

Page 227: ... all drives with data and parity information The capacity of a RAID 5 logical drive equals the smallest physical drive times the number of physical drives minus one Hence a RAID 5 logical drive with four 100 GB physical drives has a capacity of 300 GB A RAID 5 logical drive with two 120 GB physical drives and one 100 GB physical drive has a capacity of 200 GB RAID 5 is generally considered to be t...

Page 228: ...parity Hence a RAID 6 logical drive with 7 100 GB physical drives has a capacity of 500 GB A RAID 6 logical drive with 4 100 GB physical drives has a capacity of 200 GB RAID 6 becomes more capacity efficient in terms of physical drives as the number of physical drives increases RAID 6 provides double fault tolerance Your logical drive remains available when up to two physical drives fail RAID 6 is...

Page 229: ...writing data in parallel or striping and duplicating the data or mirroring PROMISE implements RAID 10 by creating a data stripe over one pair of disk drives then mirroring the stripe over a second pair of disk drives Some applications refer to this method as RAID 0 1 PROMISE RAID 10 starts with a data stripe then mirrors it Advantages Disadvantages High Read data transaction rate Medium Write data...

Page 230: ... total capacity Recommended Applications for RAID 10 Imaging applications Database servers General fileserver RAID 50 Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features Data is striped across physical drives as in RAID 0 and it uses distributed parity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes The data capac...

Page 231: ...saction rate Good aggregate transfer rate High reliability Supports large volume sizes Higher disk overhead than RAID 5 two drives as hot spares Recommended Applications for RAID 50 include applications that require high fault tolerance and good I O performance File and Application servers Transaction processing Office application with many users accessing small files ...

Page 232: ...minimum of eight drives are required for a RAID 60 so this option is available on the R8 PROMISE RAID 60 starts with RAID 6 double parity then stripes the blocks RAID 60 is available on the R8 To figure out the capacity multiply the smallest drive capacity by four So an R8 with 8 2 TB drives has a capacity of 8 TB with a RAID 60 Advantages Disadvantages High Read data transaction rate Medium Write...

Page 233: ... the Source disk array If the T arget disk array requires an EVEN number of physical drives but the Source disk array has an ODD number ADD a physical drive as part of the migration process You cannot reduce the number of physical drives in your disk array even if the T arget disk array requires fewer physical drives than the Source disk array RAID 1 mirroring works with two drives only Only a sin...

Page 234: ... 8 R8 If existing physical drives have no unused space add 1 or more physical drives RAID 10 4 physical drives minimum Even number of physical drives If existing physical drives have no unused space add 1 or more physical drives RAID 50 6 physical drives minimum RAID 60 8 physical drives minimum See Migrating a Logical Drive on page 159 RAID 0 A RAID 0 source logical drive can migrate to the follo...

Page 235: ...sed space add 1 or more physical drives RAID 50 6 physical drives minimum See Migrating a Logical Drive on page 159 RAID 5 A RAID 5 Source logical drive can migrate to the following T arget logical drives Target Requirements RAID 0 None RAID 1E None RAID 5 Add physical drives Maximum of 4 R4 6 R6 or 8 R8 RAID 6 4 physical drives minimum maximum of 4 R4 6 R6 or 8 R8 If existing physical drives have...

Page 236: ... there must be an even number of physical drives and you must specify RAID 10 for the target logical drive See Migrating a Logical Drive on page 276 Target Requirements RAID 0 None RAID 1E None RAID 5 3 physical drives minimum maximum of 4 R4 6 R6 or 8 R8 RAID 10 must have less than 4 R4 6 R6 or 8 R8 physical drives RAID 6 4 physical drives minimum maximum of 4 R4 6 R6 or 8 R8 The RAID 10 logical ...

Page 237: ...AID 1E None RAID 60 None See Migrating a Logical Drive on page 159 RAID 50 A RAID 50 Source logical drive can migrate to the following T arget logical drives RAID 60 A RAID 60 Source logical drive can migrate to the following T arget logical drives See Migrating a Logical Drive on page 159 Target Requirements RAID 6 None ...

Page 238: ...KB and 1 MB See Creating a Disk Array and Logical Drive with the Wizard on page 244 and Creating a Logical Drive Manually on page 266 There are two issues to consider when choosing the Stripe Size You should choose a Stripe Size equal to or smaller than the smallest cache buffer found on any physical drive in the disk array Selecting a larger value slows read write performance because physical dri...

Page 239: ...a logical drive manually you can choose a sector size of 512 B 1 KB 2 KB or 4 KB See Creating a Disk Array and Logical Drive with the Wizard on page 244 and Creating a Logical Drive Manually on page 266 Initialization Initialization is done to logical drives after they are created from a disk array Full initialization sets all data bits in the logical drive to a specified pattern such as all zeros...

Page 240: ...e your logical drives using the Wizard Automatic or Express options your logical drives are always formatted automatically When the Pegasus Utility has finished the format operation new removable drive icons labeled Promise Pegasus each representing one logical drive appear on your desktop When you see the icon your logical drive is ready to use WizardAdvanced or Manual Creation When you create yo...

Page 241: ...tings 1 In the Logical Drive list mouse over the logical drive you want to format and click the Format button 2 Supply information as required Optional Type a different name into the Volume Name field Choose a partition from the Partition Type dropdown menu Choose a format type from the Format Type dropdown menu For Mac computers the default GPT Format partition and the default Journaled HFS forma...

Page 242: ...sing the computer s disk utility 1 Click the Go menu and choose Utilities from the dropdown list 2 Double click the Disk Utility icon to open the utility 3 In the drive list highlight the logical drive you want to format and click the Partition button 4 Make your Volume Scheme Volume Information and Options settings and click the Apply button For Mac computers the default GPT Format partition and ...

Page 243: ...is to Provide at least one spare drive Configure the spares as global revertible spare drives Options There are several options you can specify for a spare drive System Options Revertible Returns to its spare drive assignment after you replace the failed physical drive in the disk array and run the Transition function Media Patrol By default Media Patrol runs on spare drives unless you disable it ...

Page 244: ...g a Transition The Transition feature enables you to specify permanent spare drives for your Pegasus unit Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible spare The revertible spare drive returns to its original status Transition happens automatically when the following sequence of events ...

Page 245: ...n the example above there is a four drive RAID 5 disk array and a global spare drive Physical drives 1 2 3 and 4 belong to the disk array Physical drive 5 remains unconfigured Physical drive 6 is a revertible spare drive If a physical drive fails in a disk array and there is a spare drive of adequate capacity available the controller automatically rebuilds the array using the spare drive In this e...

Page 246: ...no spare drive at this moment Even if physical drive 5 is of adequate capacity it has not been designated as a spare therefore the Pegasus controller cannot use it as a spare Automatic Transition At this juncture you would replace the failed drive in slot 3 with a new physical drive of the same or greater capacity When the Pegasus controller detects the new drive in slot 3 the controller Automatic...

Page 247: ... you wanted to use the drive in slot 5 as a member of the disk array rather than the drive in slot 3 you would run the Transition function manually See Running a Transition on a Spare Drive on page 71 When the Manual Transition is finished physical drives 1 2 4 and 5 belong to the disk array and physical drive 6 is a revertible spare drive At this point you would replace the drive in slot 3 The ne...

Page 248: ...tten to a physical drive In order to tune the cache for best performance in different applications user adjustable settings are provided Cache settings are made on the RAID controller See Making Controller Settings on page 25 Read Cache Policy Read Cache The read cache is enabled but no pre fetch action Read Ahead The read cache and predictive pre fetch feature are enabled Read ahead anticipates t...

Page 249: ...ces the useful capacity to the nearest 10 000 000 000 byte boundary Group Rounding Uses an algorithm to determine how much to truncate Results in the maximum amount of usable drive capacity Table Rounding Applies a predefined table to determine how much to truncate Capacity coercion also affects a replacement drive used in a disk array Normally when a physical drive fails the replacement drive mus...

Page 250: ...oon PST M F can be shipped out on same day RMAs issued after 12 00 noon PST M F ship out the next business day RMA Methods 1 Cross Ship NOT applicable in APAC and EMEAR For this method Credit card information is required for security purposes The replacement item is first sent to you customer Thirty 30 days from the day of shipment are allotted for returning the defective unit If the defective par...

Page 251: ... http www promise com Austria Technical Support E Support https support promise com Web Site http www promise com France Technical Support E Support https support promise com Web Site http www promise com Germany Europaplatz 9 44269 Dortmund Germany Technical Support E Support https support promise com Web Site http www promise com Sweden Technical Support E Support https support promise com Web S...

Page 252: ...tp www promise com United Kingdom Technical Support E Support https support promise com Web Site http www promise com Taiwan Technical Support E Support https support promise com Web Site http www promise com China Room 1108 West Wing Shi Chuang Plaza 22 Information Road Shangdi IT Park Haidian District Beijing 100085 Fax 86 10 8857 8015 Technical Support E Support https support promise com Web Si...

Page 253: ...port promise com Web Site http www promise com Singapore Technical Support E Support https support promise com Web Site http www promise com Japan 3F Mura Matsu Bldg 3 8 5 Hongo Bunkyo ku Tokyo 113 0033 Japan Technical Support E Support https support promise com Web Site http www promise com 237 Technical Support Pegasus32 Product Manual ...

Page 254: ...are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misappl...

Page 255: ...on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or re...

Page 256: ...m the use of any product Returning the Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support staff and be ready to provide the following information Product model and serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The tech...

Page 257: ...y of the product s problem s Write an attention line on the box with the RMA number Include a copy of your proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or r...

Page 258: ...32 with NTFS for use with Windows Format Pegasus32 with JHFS for use with Mac WARNING Converting the file system will erase the entire contents of the drives on Pegasus32 All data currently on the hard drives will be lost Make sure you back up all data to another system before proceeding If your Pegasus32 is currently formatted with Windows NTFS To use Promise Utility to reformat the drives with J...

Page 259: ...on guide only the basic setup using the default PROMISE Hardware RAID 5 array is described This type of RAID provides the best balance of performance and data safety For more information on other RAID types please read the product manual DO NOT use the Windows Disk Manager to change the RAID on the Pegasus32 Any changes to the RAID array must be done using Pegasus Utility Follow the instructions b...

Page 260: ...Pegasus Utility and launch it You can use Microsoft Cortana to open it or click on the Pegasus Utility shortcut on the desktop Pegasus Utility shortcut Launch with Cortana WARNING Converting the file system will erase the entire contents of the drives on Pegasus32 All data currently on the hard drives will be lost Make sure you back up all data to another system before proceeding ...

Page 261: ...system for the Pegasus32 3 Click on the Logical Drive menu icon near the top of the menu Notice in the middle of the menu a description of the RAID array that is already setup The default setup is a RAID 5 using all the hard disks If you want to change this please see the product manual Otherwise to begin using the Pegasus32 right away click on the Format button to begin the formatting procedure ...

Page 262: ...on Type option MBRFormat master boot record does not support Logical Drives greater than 2 TB The Format Type is set to NTFS the standard Windows file system Click Format to start formatting the array 5 In order to safeguard against unintended changes to the RAID setup or file system the Pegasus32 requires that you confirm your decision to begin formatting the drives To continue formatting type co...

Page 263: ...ct Manual 6 When the array is finished formatting Windows will alert you that a New Volume has been installed You can see the New Volume in Windows Disk Manager 7 Make sure you check the firmware version of the Pegasus32 and update it if needed ...

Page 264: ...2 has been installed and loaded successfully you will see the NTFS volume on your Desktop Note that the Volume is read only until you change to JHFS file system If Pegasus32 is connected to a Thunderbolt port on your Mac the volume icon looks like this If Pegasus32 is connected to a USB port on your Mac the volume icon looks like this WARNING Converting the file system will erase the entire conten...

Page 265: ...ty and find the attached Pegasus32 Click the Logical Drive icon and select the Format option 3 In the new menu type a Volume Name select Format Type Journaled HFS then click the Format button A new menu appears to confirm your decision 4 In the new menu type Confirm then click the Confirm button to begin the formatting process ...

Page 266: ...me on your Desktop Note that the Volume is read only until you change to JHFS file system If Pegasus32 is connected to a Thunderbolt port on your Mac the volume icon looks like this If Pegasus32 is connected to a USB port on your Mac the volume icon looks like this WARNING Converting the file system will erase the entire contents of the drives on Pegasus32 All data currently on the hard drives wil...

Page 267: ...us32 Product Manual 2 Use Mac Disk Utility to Erase Volume from and format with JHFS Select External device The Partition Promise Pegasus click Erase to format JHFS 3 Type a Volume Name and select Format type Mac OS Extended Journaled ...

Search results

Summary of Contents for Pegasus32 R4

Reviews:

Related manuals for Pegasus32 R4

Brands by name

Popular brands

Promise Technology Pegasus32 R4, Product Manual

Search results

Summary of Contents for Pegasus32 R4

Reviews:

Related manuals for Pegasus32 R4

Brands by name

Popular brands