Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
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www.promega.com
TM470 · 4/16
6. Troubleshooting
For questions not addressed here, please contact your local Promega Branch Office or Distributor. Contact
information available at
: www.promega.com
. E-mail:
6.A. Error Messages
Error Message
Description
Resolution
Start Problem
Invalid Value:
Selection must be
non-empty
Select at least one well on the plate map.
Protocol Validation:
No plate
detected in instrument
Make sure the 96-well plate was inserted and
is properly seated.
Error:
Cannot connect to the
instrument. Device is not found; is it
turned off or disconnected?
Tablet PC is not connected to the instrument,
Tablet PC is OFF or Instrument is OFF.
Check to see if the Tablet PC is connected to
the instrument or turn ON the Tablet PC or
turn ON the instrument. If the error persists,
contact Promega Technical Services.
Open door
detected during
operation
The door of the instrument has been
opened unexpectedly during
operation of the instrument.
Manually opening the door of the instrument
during an instrument operation will cause
that operation to be aborted.
Reference
position loss
See Reference position loss
(Underrun)
See Reference position loss (Underrun)
Reference
position loss
(Underrun)
During an instrument operation the
tray mechanism has not been able to
move to the desired position. This
may be caused by an obstruction in
the instrument.
Attempt to remove the obstruction manually
if possible. Press “Eject” or press “Self-Test”
in setting or press “Recovery” in the Tools
menu. Any of these methods should result in
recovery of the obstructing item. Contact
Promega Technical Services if it is not
possible to resolve the issue.
Firmware read
operation
timeout
The instrument has failed to respond
to a command.
Attempt to repeat the operation if possible. If
this error recurs please contact Promega
Technical Services to help troubleshoot the
issue.
Firmware write
operation
timeout
The instrument has failed to write
values to its firmware.
Attempt to repeat the operation if possible. If
this error recurs please contact Promega
Technical Services to help troubleshoot the
issue.
