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Warranty Information
Proliphix, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of 1 year from the date of purchase from Proliphix.
Proliphix shall not be liable to honor the terms of this warranty if the product has been used in
any other application other than that for which it was intended, or if it has been subjected to
misuse, accidental damage, modification, or improper installation procedures. Furthermore, this
warranty covers only products which have all original and unaltered markings and labels (serial
numbers, model numbers, etc.) of manufacture.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event will
Proliphix be liable for incidental or consequential damages (including property and economic) of
any kind arising from the sale and use of this equipment. Proliphix is not liable for any claim
made by a third party or made by a purchaser for a third party.
Proliphix, shall, at its option, repair or replace any product found defective, without charge for
parts and labor. Repaired or replaced equipment or parts supplied under this warranty shall be
covered only by the unexpired period of the warranty.
In no event shall Proliphix’s liability exceed the price paid for the product from direct, indirect,
special, incidental, or consequential damages resulting from the use of the product, it's
accompanying software, or its documentation. Proliphix offers no refunds for its products.
Except as expressly set forth in this warranty, Proliphix makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties
of merchantability or fitness for a particular purpose. Any implied warranties that may be
imposed by law are limited by the terms of this limited warranty. This warranty statement
supersedes all previous warranties.
This warranty extends to products purchased directly from Proliphix or an authorized Proliphix
dealer, distributor or reseller.
Material Return Procedure
No merchandise may be returned for credit, exchange, or service without prior authorization
from Proliphix. To obtain warranty service for Proliphix products, contact Proliphix Customer
Service (1-866-IP-LIVING) and request a Return Material Authorization (RMA) number.
Products may be returned for credit, exchange, or service with a Proliphix RMA number.
Enclose a note explaining the symptoms of the problem, stating the RMA number , and the
name, address and phone number of the company or individual contact.
Authorized returns must be shipped prepaid to Proliphix at;
Proliphix, Inc.
66 Tadmuck Road
Suite #1
Westford, MA 01886
