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T ECHNICAL SUPPORT

You may require Technical Support when you have questions about product features, system configuration or troubleshooting. Support

services are delivered in accordance with your organization's support agreement, end user licenses agreements, and warranties, either

with a Primex Certified Sales and Service Partner or directly with Primex.

Support through Primex Certified Sales and Service Partners

Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales and Service

Partners offer technical support services for Primex products.

If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary contact for all

Technical Support inquires.

When contacting Primex Technical Support

Make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the

computer or device on which the problem occurred, in case it's necessary to replicate the problem.

When you contact Primex Technical Support, please have the following information available:

l

Customer ID/Account Name

l

Problem description/error messages

l

Device hardware information

l

Troubleshooting performed before contacting Primex

l

Recent network changes

Primex Technical Support

Hours 8:00 a.m. to 5:00 p.m. CST | Monday through Friday

Phone: 1-262-729-4860

Email: [email protected]

Web:

www.primexinc.com/support

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Wi-Fi Analog Clock Install Guide

Summary of Contents for OneVue Wi-Fi Analog Clock Series

Page 1: ...environmental monitoring and managed time solution All other trademarks are the property of their respective owners Copyright 2018 Primex The Primex logo is a registered trademark of Primex All Right...

Page 2: ...any form or by any means electronic mechanical or otherwise for any purpose without the prior written permission of Primex About Primex Primex is a leading provider of solutions that automate and main...

Page 3: ...ludes notes cautions and warnings content that highlights important messages Typeface Indicates Note Indicates something important or useful Caution Indicates a command or procedure may have an unwant...

Page 4: ...3 Installation Requirements 14 Battery Recommendations 15 Wall Mount Install 16 12 5 Dual Sided Battery powered Analog Clock Install 18 12 5 Dual Sided Electric powered Analog Clock Install 21 16 Dual...

Page 5: ...an electrical hazard and may damage the equipment while nullifying the warranty l Device is cleanable with a cloth moistened with water or a common disinfectant Be sure to test any cleaning solutions...

Page 6: ...d used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this eq...

Page 7: ...Note This equipment marketed in the USA is restricted by firmware to only operation on 2 4G channel 1 11 7 Wi Fi Analog Clock Install Guide...

Page 8: ...ized EN covering essential requirements under article 3 2 of the R TTE directive l EN 301 489 17 Electromagnetic Compatibility and Radio Spectrum Matters ERM Electromagnetic Compatibility EMC standard...

Page 9: ...WPA2 TKIP AES l Encryption Protocols TLS 1 2 l Network Communication Protocols Hypertext Transfer Protocol Secure HTTPS l IP Addressing Dynamic Host Configuration Protocol DHCP static IP addressing l...

Page 10: ...mponent Specifications The following images represent the back view of each clock model and its components Analog clock battery powered model components Analog clock electric powered model components...

Page 11: ...lock can successfully check in at its permanent installation location by performing a manual check in press and release the button located on the backside of the clock The clock emits a double beep wh...

Page 12: ...he clock emits a double beep when the check in sequence has started The clock emits another series of beeps indicating the clock is connecting to your facility s network to check in to your OneVue acc...

Page 13: ...INSTALL ANALOG CLOCKS Learn how to install and operate an Analog Clock...

Page 14: ...have adequate signal to support wireless operation A minimum wireless access point signal strength of 60 dBm is required to support reliable wireless operation l If signal strength is not reliable the...

Page 15: ...l Use batteries with the same type and date code l Do not use heavy duty and zinc carbon batteries as they will not last as long as high quality name brand alkaline batteries l Do not use rechargeable...

Page 16: ...pacing listed in the following table If two screws are being used to secure the clock to the wall using the clock lock mount the distance between the screws is precisely the same as the hole spacing s...

Page 17: ...it into place When the Clock is powered on it automatically connects to your facility s network to connect to its NTP time source to synchronize its time and OneVue For more information see Installati...

Page 18: ...t bracket 1 Mounting plate Screws and anchors supplied with each clock are included in the order packaging Step 1 mount plate to wall or ceiling and assemble bracket 1 Measure and drill holes on the w...

Page 19: ...and fully exposed To increase the security of the clock assembly a common screw may be inserted into the hole and screwed into the wall Step 2 assemble clocks to bracket Complete the steps below to as...

Page 20: ...k into place When the Clock is powered on it automatically connects to your facility s network to connect to its NTP time source to synchronize its time and OneVue For more information see Installatio...

Page 21: ...luded in the order packaging Step 1 assemble clocks to dual mount bracket 1 Place each clock in the housing with the 10 11 and 4 5 numerals over the brass posts 2 Route the clock power cords to the le...

Page 22: ...e mounting plate to the wall or ceiling using the provided anchors and screws 3 Slide the assembled dual clock bracket over the four tabs on the mounting plate A tap with a rubber mallet on the clock...

Page 23: ...ther ceiling or wall mounted Dual Clock Kit supplied parts 1 Dual mount bracket 1 Mounting plate 4 6 x 1 2 inch long screws Screws and anchors supplied with each clock are included in the order packag...

Page 24: ...side of each clock leaving a 1 8 to 3 16 in gap between the screw head and mounting post 3 Apply power to each clock Battery powered model insert batteries Electric and PoE models route cables through...

Page 25: ...y be required to set the bracket assembly fully into place 6 Examine the mounting plate to ensure the bracket is fully engaged The small hole in top side of the mounting plate should be visible and fu...

Page 26: ...Remove from Clock Lock Mount Follow the illustrated steps below to remove an analog clock from a clock lock mount 26 Wi Fi Analog Clock Install Guide...

Page 27: ...Place your hands at the 10 11 and 4 5 positions 2 Turn each clock counter clockwise to unlock the clock housing from the twist lock mount How to reassemble clocks to dual bracket 1 Place clock in the...

Page 28: ...roper operation l Do not use standard lithium batteries l Battery level is monitored by OneVue Batteries should be replaced promptly upon reaching low battery status to maintain performance and reduce...

Page 29: ...or consequential damages whether resulting from the use misuse or inability to use this product or from defects in the product Some states do not allow this exclusion or limitation of incidental or co...

Page 30: ...s or have a service agreement with a Primex Partner they are your primary contact for all Technical Support inquires When contacting Primex Technical Support Make sure you have satisfied the system re...

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