P r i m a L u c e L a b S . p . A .
E A G L E L E U s e r M a n u a l
Troubleshooting
Q: After I turn it on, I can’t find the EAGLEXXXXXX WiFi network
A: When the EAGLE is set in AP mode and you turn it on by pressing the ON button, after around 30 seconds (it
depends on the EAGLE model you have) you should hear a beep sound which reports that the EAGLE’s WiFi con-
nection in AP mode is ready for connection. If you can’t hear the beep sound, this may be related to:
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EAGLE is set in HOST mode:
in this case the EAGLE is no more creating the AP WiFi connection but it’s
set to connect to a pre-existing network. If the EAGLE is set in HOST mode and you want to connect to the EAGLE
in AP mode, press the RESET button on the left of the POWER button on the EAGLE case. This will reset WiFi
network in AP mode. Then, in the device you use to control EAGLE from, you have to select the WiFi created by
the EAGLE (EAGLEXXXXXX) and restart Remote Desktop software.
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EAGLE is set in AP mode but I can’t find any EAGLEXXXXXX WiFi network
: in this case first of all please
try to select the EAGLE’s WiFi network by using different devices. If you find it in all of them except one, this may
be related to an incompatibility of that the devices WiFi card with the EAGLE’s wifi network. If you can’t find the
EAGLE’s WiFi network in any of your devices, with the EAGLE powered on, please connect it to an external moni-
tor with an HDMI cable (it may be a computer or a TV screen) and check what you see in the screen:
A) if you see Windows updating, please wait it to complete the update, after the update is completed you should
see Windows booting and EAGLE Manager interface automatically starting, the EAGLE’s WiFi should appear
and you should be able to connect to it.
B) if you see the password request (this may appear when you want to change the 4 digit password provided with
the EAGLE), the EAGLE will create the WiFi network only after you will type the password. In order to fix this,
please connect a USB mouse and keyboard to the EAGLE and click on Windows search field. Here type “net-
plwiz” then press ENTER in the keyboard. This will open a new window and you have to deselect the first option
“Users must enter a name and password to use this computer.”. Then press Apply and, if prompted, re-enter
your password to confirm the changes. Then reboot and Windows should start without asking you the pas-
sword. The EAGLE’s WiFi should appear and you should be able to connect to it.
C) If you see Windows with the EAGLE Manager set in AP mode, but you can’t still find the EAGLE’s WiFi network,
please check that WiFi is ON. In order to do this, click on Windows START button (the icon to the bottom-left)
and select the Settings icon. In the window that opens, please select “Network & Internet”, then select WiFi and
check that in the first option WiFi is ON. If it’s off, please turn it on, then reboot your EAGLE and check if now
you are able to find the EAGLE’s WiFi network.
D) If you see Windows with the EAGLE Manager set in AP mode and with the EAGLE WiFi is ON, please update
WiFi card driver. In Windows, please select START button, select Control Panel and then Device Manager. Here
you will find the list of devices connected to the EAGLE. Select “Network adapters”, select the WiFi card (for
example Intel Dual Band Wireless-AC 7265), make a right mouse click and select “Update software driver”.
EAGLE has to be connected to the Internet, for example with an ethernet cab le to your router. In the window
that opens, click on “Search automatically for updated software driver”. Now restart Windows and check if WiFi
works.
E) If you checked all the previous points and you still can’t find the WiFi network, plea-
se check for the WiFi antennas of the EAGLE. If there is an hardware issue related
to the antennas, you can change the antennas and with another model and test.
EAGLE uses standard WiFi antennas with
sma
connector and male central pin.
F) If you checked all the points A, B, C, D, E and you still can’t find the WiFi network,
you may have an hardware issue, please write us to
p a g e 7 9
