b. Run the following console System Tests (see
):
l
Touchscreen Test
l
Touchscreen Calibration
l
Backlight Test
l
RGB Test
l
Numeric Backlight Test
l
Numeric Display Test
Note
: Keep in mind that if a key on the console keypad does not function, the LPCA
will not receive a user initiated request for action. For failed console key problems, the
machine failure is not caused by a problem with the LPCA or the machine base, In
these types of console failures, no error codes will be triggered and logged.
Review the Error Log or CPA Event Log for any active error codes
Always review the Error Log or CPA Event Log when troubleshooting an issue. The error logs
will contain any triggered error code events and related information. You can then refer to the
Error Code Troubleshooting Guide
for information to help resolve the issue. Also, when calling
Precor customer service for assistance, refer to the Error Log or CPA Event Log for additional
information to help the representative resolve the issue.
Refer to
Error Code Troubleshooting Guide
the for error code descriptions and repair inform-
ation.
IMPORTANT
: Error code descriptions and troubleshooting information can be found in
the
Error Code Troubleshooting Guide, see
Error Code Guide Troubleshooting Guide
Note
: Not all failures trigger an error event code. Many issues are purely mechanical
in nature and therefore cannot trigger an error event code.
Verify (reproduce) the issue.
Operate the unit in normal user mode and attempt to reproduce the reported failure Determine
if the error is a repeatable or intermittent type failure Make note of any additional observations
(noises, vibrations, etc.) that occur at the time of the failure which may then be used to help
resolve the issue.
Note
: It is important to keep in mind that some issues are weight (load) related. You
may need to test the unit at minimum and maximum load Limits to reproduce the fail-
ure.
Perform hardware validation diagnostic tests
Perform the equipment
(LED consoles) or
(Touch-
screen consoles) to help isolate the cause of the issue. These tests will help identify failed sys-
tem components. Resolve any resulting failures.
Contact Precor Customer Support at [email protected] or 800.786.8404 with
any questions.
Page 90
7 Troubleshooting
Basic Steps
