Troubleshooting
If you see a blank screen or the
No signal
message after turning on your
video device or computer, check the following:
•
Make sure the
power light on the projector is blue and not flashing.
•
Press the
button on the projector or one of the Source buttons on
the remote control to switch to the correct image source, if necessary.
•
If you’re using a Windows
®
laptop, press the function key on your
keyboard that lets you display on an external monitor. It may be labeled
CRT/LCD
or have an icon such as
. You may have to hold down the
Fn
key while pressing it (such as
Fn
+
F7
). Wait a moment for the display
to appear.
•
If you’re using a Mac laptop, open
System Preferences
and select
Displays
. Click the
Arrangement
tab and select the
Mirror Displays
checkbox.
If 3D images aren’t displaying properly, check the following:
•
Press the
Menu
button, then select
Signal
>
3D Setup
>
3D Display
and
make sure that the
3D
option is selected.
•
Make sure that you are within the 3D viewing range. See “Choose a
location” on the front of this sheet or the online User’s Guide for more
information.
•
Check that your 3D glasses have not entered standby mode. Slide the
power switch on the 3D glasses to the
Off
position, then back to the
On
position.
•
Check that your video device and media are both 3D-compatible. Refer
to the documentation that came with your video device for more
information.
If WirelessHD content isn’t displaying properly, check the following:
•
Check that the Link light on the transmitter is lit. If the light is flashing
slowly, the transmitter could not connect with the projector and has
entered standby mode. Verify that the projector is turned on and that all
cables are properly connected as shown in the “WirelessHD Transmitter”
section on the front of this sheet.
If the Link light continues to flash, press the
Input
button on the
transmitter and wait 5-10 seconds for the Link light to stay lit. Repeat this
procedure up to five times. If the transmitter still hasn’t connected to the
projector, press the
Setup
button on the bottom of the transmitter and
try again.
•
Make sure the WirelessHD Transmitter is within 32 feet (10 m) of the
projector, isn’t obstructed by any large objects and is not placed on a
metal surface.
•
If you are viewing wireless content, make sure that the
WiHD
light on the
transmitter is lit. If it isn’t, press the
Output
button on the remote control
or the
WiHD/Pass
button on the transmitter.
4
Press the
Lens
button on the remote control again and use the and
buttons to reduce or enlarge the image.
5
Press the
Lens
button on the remote control again and use the , ,
, and buttons to reposition the image.
6
If your image looks like
or
, you can use the buttons on the
projector to correct this.
Note:
Using the keystone adjustment can affect the size and effective
resolution of your image. If possible, change the position of your
projector to eliminate the keystone effect and use the lens shift option
to position the image as necessary.
7
Press
Esc
to exit.
Viewing 3D images
To view 3D content, you must first connect a 3D-compatible video device to
one of the HDMI ports on your projector. You also need a pair of Epson
®
(part
number V12H548006) or Epson-compatible RF 3D active shutter glasses.
1
Turn on and begin playback on the 3D-compatible video device.
Note:
Make sure you set the video device to play content in 3D mode.
2
Slide the power switch on your 3D glasses to the
On
position.
EPSON and PowerLite are registered trademarks, and EPSON Exceed Your Vision is a registered logomark of
Seiko Epson Corporation. PrivateLine is a registered trademark of Epson America, Inc.
Mac is a trademark of Apple Inc., registered in the US and other countries.
General Notice: Other product names used herein are for identification purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2016 Epson America, Inc., 5/16
Printed in XXXXXX
CPD-51742
Note:
If the glasses don’t automatically display 3D content, you may
need to pair them with the projector. Move the glasses within 10 feet
(3 m) of the projector, then press and hold the
Pairing
button on the
3D glasses for at least 3 seconds. The status light on the glasses will
alternately flash green and red, then remain green for 10 seconds if
pairing is successful.
You can also automatically convert 2D HDMI content to 3D. To enable the
2D-to-3D Conversion option, press the
Menu
button on the projector or
remote control. Select
Signal
and press
Enter
, then select
3D Setup
and
press
Enter
. Select
2D-to-3D Conversion
and press
Enter
. Select the
Weak
,
Medium
, or
Strong
setting, then press
Enter
.
See the online User’s Guide for more information on adjusting 3D images.
Viewing WirelessHD
content (PowerLite Home
Cinema 5040UBe only)
1
Turn on your video device and begin playback.
2
Turn on the power switch on the side of the WirelessHD Transmitter.
3
Turn on the projector.
4
If you have connected a television or other display to the output port
on the transmitter and want to switch between wired and wireless
display modes, press the
Output
button on the remote control or
the
WiHD/Pass
button on the transmitter. The WiHD light on the
transmitter lights up when the wireless display mode is active.
5
Press the
WirelessHD
button on the projector remote control.
Note:
If the WirelessHD connection fails, see the “Troubleshooting”
section.
6
If you have connected multiple input devices to the transmitter, press
the
Input
button on the remote control or transmitter once to display
the sub-screen menu, then press the button again to switch between the
input devices.
See the online User’s Guide for more information on adjusting and
configuring the WirelessHD connection and display modes.
Where to get help
Manuals
For more information about using the projector, click the icons on your
desktop to access the online manuals (requires an Internet connection). If you
don’t see icon links to the manuals, you can install them from the projector CD
or go to the Epson website, as described below.
Telephone support services
To use the Epson
®
PrivateLine
®
Support service, call (800) 637-7661. This service
is available for the duration of your warranty period. You may also speak with
a support specialist by calling (562) 276-4394 (US) or (905) 709-3839 (Canada).
Support hours are 6
am
to 8
pm
, Pacific Time, Monday through Friday, and
7
am
to 4
pm
, Pacific Time, Saturday. Days and hours of support are subject
to change without notice. Toll or long distance charges may apply.
Internet support
Visit
www.epson.com/support
(U.S.) or
www.epson.ca/support
(Canada) for solutions to common problems. You can download utilities and
documentation, get FAQs and troubleshooting advice, or e-mail Epson.
Registration
Register today to get product updates and exclusive offers. You can use the CD
included with your projector or register online at
www.epson.com/webreg
.
Optional accessories
For a list of optional accessories, see the online User’s Guide.
You can purchase RF 3D glasses (part number V12H548006) or other
accessories from an Epson authorized reseller. To find the nearest reseller, call
800-GO-EPSON (800-463-7766). Or you can purchase online at
www.epsonstore.com
(U.S. sales) or
www.epson.ca
(Canadian sales).
