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085-00001121 rev 01 

                  

[email protected]

 

  Page 23 of 24 

 

 

 

Malfunctions and Diagnostics 

ELD devices are required to log and notify the user when there is a compliance malfunction or a 

data diagnostic function. On the LV9000 if a malfunction is present, a red triangle with an ‘M’ in 

the middle will display in the upper right corner of the screen. If a 
data diagnostic error occu

rs, an orange triangle with a ‘D’ in the 

middle will be visible.  To view details about the issue: 

1.

 

Touch 

ELD 

on the screen  

2.

 

Touch 

ELD 

on the top tabs.  

3.

 

Touch 

Info 

on the bottom menu 

4.

 

You will see the information on the ELD tab  

Malfunction definitions 

Code  Malfunction 

Cause 

Resolution 

Engine Sync 
Malfunction 

Missing data from the ECU for 
at least 30 minutes over a 24-
hour period. 

 

Check connection to the Canbus (ECU) 

 

Check that the LV9000 is always 
powered before driving.  

 

Contact carrier; revert to paper logs. 

Position Sync 
Malfunction 

The vehicle has been driven for 
too long without a GPS fix. 

 

Check the GPS antenna (malfunction 
should clear once a fix is obtained). 

 

Contact carrier; revert to paper logs. 

Other ELD 
Malfunction 

Generic malfunction 

 

Contact carrier; revert to paper logs. 

Power 
Malfunction 

The events in a 24-hour period. 
Vehicle has been driven for 30 
minutes without creating 
driving records. 

 

Check connection to the Canbus (ECU) 

 

Check that the LV9000 is always 
powered before driving 

 

Contact carrier; revert to paper logs. 

Data 
Recording 
Malfunction 

The LV9000 cannot record 
anymore ELD events 

 

Internal fault has occurred in the 
LV9000.  Return the device for service. 

 

Contact carrier; revert to paper logs. 

Data Transfer 
Malfunction 

The LV9000 has failed to 
contact the FMCSA too many 
times to test the remote 
inspection connection. 

 

Check the connection to the internet. 

 

If you cannot get a fix, Contact carrier; 
revert to paper logs. 

Timing Sync 
Malfunction 

Failed to sync the clock with 
either the server, or GPS for 
too long, and it is possible that 
the clock may not be correct. 

 

Check the connection to the internet 
and GPS antenna (malfunction should 
clear once a valid fix is obtained). 

 

If you cannot get a fix, Contact carrier; 
revert to paper logs. 

 

Summary of Contents for LV9000

Page 1: ...Tampa FL 33634 USA www powerfleet com 888 855 0913 2021 PowerFleet Inc All rights reserved This document contains confidential and or proprietary information and may be reproduced for internal traini...

Page 2: ...e LV9000 10 Main Menu Screen 10 User Interactions 11 Complete Driver Vehicle Inspection Report DVIR 11 Confirm Previous Driver Vehicle Inspection Report DVIR 11 Change the Record of Duty Status RODS 1...

Page 3: ...f 24 LV9000 Settings and Current Status 21 Display settings 21 Volume control 21 External Device Control 21 View Current Device Status 22 Sensors 22 Jobs 22 Malfunctions and Diagnostics 23 Malfunction...

Page 4: ...d truck with back office transportation and fleet management systems a tool to keep drivers knowledgeable about their current or short term future safe driver status as well as an Electronic Logging D...

Page 5: ...Mounting screws M4 0 7x8mm Phillips head for mounting the LV9000 to the bracket 4 Install screws 10x25mm self tapping screws for installing the bracket to the vehicle 4 Connection cable Multi connect...

Page 6: ...when powered GPS connection indicator GPS not triangulated GPS triangulated F1 Touch when in Motion Lock to toggle between navigation and the main menu F2 F3 F4 Not used Error Diagnostic Indicator bla...

Page 7: ...ter confirming your HOS touch Login to log into the device For team driving the co driver then needs to log in following the same process 7 Once successfully logged in the device will download your ho...

Page 8: ...category you will next be presented with a list of activities that are available within the chosen category This list is customized by your company You may also be prompted to enter additional detail...

Page 9: ...you will be presented with a list of records for the log in question Use and to scroll through the records and find the one s you want to edit Touch the record you want to edit to proceed 4 On the edi...

Page 10: ...rom the bottom menu 3 Touch Logout 4 You will be prompted to select a new status outside the vehicle 5 A confirmation screen will present the time and location of the change Touch OK and you will be l...

Page 11: ...ailer a Enter the trailer number b Touch Next c Complete the trailer DVIR in the same manner you completed the truck DVIR 9 Touch Send Note You can also complete a DVIR by going to messages and select...

Page 12: ...company captures this detail 7 Once completed the new activity will show at the top of your status choice list in the hours tab Note It is never required to choose driving status The LV9000 is synchr...

Page 13: ...on changes duty status or he ends the status To end the status follow steps 1 through 3 above and touch End PC YM from the list To choose the special driving category Personal Conveyance you must firs...

Page 14: ...r record if they reject it 1 Touch Next 2 Touch the record to see the detail 3 Touch Accept or Reject to take the record or ignore it 4 If you accept you are presented the record details with an oppor...

Page 15: ...ELD record If your fleet does not use a TMS to start a trip 1 Touch ELD on the screen 2 On the Hours page touch Start 3 Touch Yes You will be presented with additional trip input details End a trip 1...

Page 16: ...in 8 days of the current date 1 Touch ELD on the screen 2 Touch ELD on the top tabs This will display the todays log up to the point you entered the screen 3 Use the and to scroll to previous and next...

Page 17: ...h on the chart in an area you want to log to reflect In this example the driver wants to change the log from 4pm to 5pm from off duty to driving By touching the 4pm 5pmsection of the chart on the driv...

Page 18: ...reviewing the suggestion You will then be prompted to enter the duration of time needed before you can review the suggestion 4 When reviewing the suggested edits you will be presented with the ELD lo...

Page 19: ...the LV9000 and plug the power cable into the auxiliary power receptacle ii You have the options of selecting which days to include by touching the checkbox will include the day will exclude the day i...

Page 20: ...nlock the screen and enter data Touch Navigate to enter navigation mode Touch Rec Acc to report an accident while in motion Messages The LV9000 provides a messaging interface for receiving messages fr...

Page 21: ...this is accessed through the Tools menu Display settings 1 Touch Tools 2 The Display tab allows the following settings changes Display brightness Use the left arrow to reduce brightness the right arr...

Page 22: ...Date and Time Driver name LV9000 name Message counts Sensors The LV9000 has any sensors it can interact with for additional monitoring of the vehicle Touch the sensors button on the main menu to see t...

Page 23: ...fix Check the GPS antenna malfunction should clear once a fix is obtained Contact carrier revert to paper logs O Other ELD Malfunction Generic malfunction Contact carrier revert to paper logs P Power...

Page 24: ...nsfer Event The LV9000 has failed to contact the FMCSA to test the remote roadside inspection connection Check the connection to the internet 5 Unidentified Driving Event The LV9000 has recorded drivi...

Page 25: ...CarrierMate CM9000 Electronic Logging Device ELD Hours of Service HOS User guide CarrierWeb LLC 1 0 2018352 Page 1 of 55...

Page 26: ...a transfer 20 The ELD Info button 26 Editing your log 29 Using the grid to edit your log 34 Accepting manager proposed edits 38 Other hours of service information 39 Logging out of the MDT 40 Special...

Page 27: ...l is designed to guide drivers in the use of the CarrierMate ELD system in order to automate their Hours of Service HOS driver logs as required under the mandate Logging in to the MDT When you begin y...

Page 28: ...he password provided by your fleet manager Note that passwords are case sensitive If your password includes lower case letters click the case toggle button to change to lowercase For security purposes...

Page 29: ...u to review your remaining hours information stored on CarrierWeb com and to confirm that you have hours available to begin your shift Information shown is 1 Driver identification 2 Current activity s...

Page 30: ...not in communication See image below Move the vehicle to see if you can to get better reception If your unit is unable to communicate you will not be able to log in Contact your manager for further i...

Page 31: ...ce list below These are the FMCSA approved categories and are not editable Note that special driving conditions Yard Moves and Personal Conveyance can only be entered into from approved categories Yar...

Page 32: ...o proceed If this is not the category you want then you can hit the Back button and enter a different choice If your company is capturing additional activity detail within the Hours of Service categor...

Page 33: ...ughout the day If you are ready to certify your logs choose the Accept button You will now be prompted to agree with the required FMCSA certification statement Choosing Agree will certify your log If...

Page 34: ...time in minutes and hours Once the delay time has been reached the log will be presented on screen again for certification when in an On Duty Not Driving status You can override this delay if you are...

Page 35: ...ton and Reviewing HOS functions The ELD button is where you will update your duty status review your hours of service information make any required edits and transfer required Hours of Service informa...

Page 36: ...Date Driver name line will change the day viewed At the bottom of this screen see the following buttons Change Use this button to change your duty status Drivers Use this button to view switch and lo...

Page 37: ...here the activity began If your MDT cannot determine its position via GPS at the time of your duty status change you will be prompted to enter your location manually Enter your location identifier by...

Page 38: ...rompted to choose an additional activity detail description within the Hours of Service category if your company captures this detail Once chosen the activity will show at the top of your status choic...

Page 39: ...button from the bottom of the Hours tab to view current drivers on the MDT If your company runs teams you will see both the active and the inactive driver that are currently logged in to the unit see...

Page 40: ...ment numbers Because the CarrierMate is fixed to the truck we automatically associate the vehicle identifier in your ELD record This vehicle identifier is editable by you should there be a reason to u...

Page 41: ...ID Drive and On Duty remaining hours and time to next required 30 minute break The date time of your current work shift The miles distance travelled today Pressing the Details button in the screen ab...

Page 42: ...pressing the green arrow buttons will change the day viewed Note that when you change the day in the ELD tab it will match the day in the Hours tab and vice versa The ELD tab day and the Hours tab da...

Page 43: ...own arrow on the scroll bar will show each duty status category change for daily activities Touching an activity will show additional information associated with each record CarrierWeb LLC 1 0 2018352...

Page 44: ...tton should you need to edit your logs Back the back button sends you back to the main menu Inspect and data transfer The inspect button allows you to transfer or display logs to a roadside inspector...

Page 45: ...t The Roadside inspector will advise you what to enter here Once you ve entered the information as instructed press send After a moment you will receive the status Transfer to FMCSA complete notificat...

Page 46: ...ll print all required data Your inspector will tell you whether the summary log preferred is acceptable or if they require the detailed report On Screen If your company has installed your MDT so that...

Page 47: ...select the day to be reviewed choose the down and up scroll arrows on the right side of the MDT to view category status changes See HOS Category change for the day when scrolling down within a day Ca...

Page 48: ...osen is displayed Use the scroll arrows to view all data Within the inspection screen there is the option to review unidentified driver logs for each day as well by pressing the Unidentif button below...

Page 49: ...t the roadside CarrierMate also provides the option for insecure email and fax transmission of a human readable log for the inspector s convenience To send an email choose that option from the inspect...

Page 50: ...he email address the inspector gives you and click send You ll be notified that the email was sent successfully Click OK to return to the ELD tab The ELD Info button CarrierWeb LLC 1 0 2018352 Page 26...

Page 51: ...rs The Driver tab shows the information about the driver including current duty status available special categories and any data diagnostic errors current for this driver The Assoc Association tab pro...

Page 52: ...s and certifications to display on the screen immediately Learn more about Proposed edits in the Editing Your Log section The unidentifi button displays unidentified driving events that are stored on...

Page 53: ...of the screen Change a duty status There are two ways to make edits to your recorded data The first is to change a record from one status to another For instance let s say you chose the on duty status...

Page 54: ...s in blue are driver editable data I click on the Code Status Change On Duty not driving to call up the change screen After clicking the status change line I am presented with the four ELD categories...

Page 55: ...nged the original status From here you can edit additional fields apply the change cancel out of the change or add additional info Add additional info After applying the change the record will appear...

Page 56: ...atus that will be saved as the dark blue line The change is not recorded until you press the save button to complete the edit When you press save you will be prompted to enter a comment This is a requ...

Page 57: ...ur change You ll also see that the system retains your original duty status information as required by the FMCSA Once ready accept and agree to the certification statement As we saw earlier in this ma...

Page 58: ...m in the ELD Driver Edit screen This time however I ll use the grid To do so I touch anywhere on the screen to activate screen edits I now see the instructions at the bottom of the screen that tell me...

Page 59: ...and right on either side of the status description that indicates that the control is within a status So off duty means that the control is in the middle of the Off Duty period Since I was on duty up...

Page 60: ...m time to 08 05 I click the Apply button and once again see the light blue line indicating my original status and the dark blue line indicating the change that I have applied I click Save to make the...

Page 61: ...I enter my edit reason and choose Save I accept my certification And agree to the required certification statement CarrierWeb LLC 1 0 2018352 Page 37 of 55...

Page 62: ...driving activity following the edit If not ready to view the edits you can choose Not ready and defer accepting the edits in the same way that we have already seen for log certifications If you are r...

Page 63: ...ement can enable hours of service alerts that will display on your MDT when you are approaching out of hours situations The alerts can be setup to provide a first warning an hour before running out of...

Page 64: ...green The drivers available hours are also shown on the Motion Lock screen As a single driver logged in you will not be able to enter any information while the truck is in Motion Lock When a team is...

Page 65: ...related information and choose Yes teo continue to logout If you do not wish to logout choose Cancel Next choose the ELD status you want to remain in once you leave the vehicle If going off duty then...

Page 66: ...you are logging out and to remain in the status you have chosen Confirm the location and clicking OK When you are returned to the green login you know that you have successfully exited the vehicle Car...

Page 67: ...cial category status under the driver tab in ELD info To choose the special driving category Yard Moves you must first be in an On Duty status To choose Personal Conveyance you must first be in an Off...

Page 68: ...Set Special Driving Condition and then chooses End PC YM from the list This will end the special driving condition You can enter Personal Conveyance in the same manner as described here for Yard Moves...

Page 69: ...a vehicle and exceeds the ELD mandated drive initiation speed of 5 MPH will generate unassigned driving records including yard personnel mechanics and drivers who forget to log in The ELD mandate requ...

Page 70: ...they will not be asked if they want to accept it again In this screen the driver can click on an event to accept it or he can Reject All on the screen To accept the unassigned event he Clicks on the i...

Page 71: ...oses accept If there are no additional unassigned records or if driver has rejected any other records associated with the MDT then he will press done The driver may be prompted to certify his ELD reco...

Page 72: ...r will log in to the mdt followed by the co driver The first or Active driver enters his username and password in o the unit and confirms he has hours available to begin He then presses the Login butt...

Page 73: ...s and location be clicking ok The active driver then certifies any outstanding logs After the first active driver certifies all outstanding logs the system now asks if there is a codriver CarrierWeb L...

Page 74: ...rmation just as the active driver has The second driver confirms he has hours available and chooses the login button After the codriver successfully receives his log history to the MDT he then is prom...

Page 75: ...the upper left hand side of the screen his user name in white The co driver is on the upper right hand side of the screen in gray Pressing the green hours button now shows CoHRS and CoELD tabs These...

Page 76: ...both team drivers Choosing details tab produces the same functionality as reviewed earlier in this manual To switch drivers choose the Drivers button from the Hours or CoHRS tab Choose switch to swap...

Page 77: ...unit ELD Malfunctions and Data Diagnostics errors ELD devices are required to log and notify the user when there is an MDT compliance malfunction or a Data Diagnostic function indicating a driver dat...

Page 78: ...lock may not be correct Check the connection to the internet and GPS antenna the malfunction should clear once a valid Fix is obtained Contact your carrier and revert to paper logs L Position Sync Mal...

Page 79: ...issing Data Event The MDT is missing required data for one or more events Check the connection to the GPS antenna or edit the events and add the missing data 4 Data Transfer Event The MDT has failed t...

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