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CONSUMER SERVICE
For problems with your Portable Power Steam Cleaner, please refer to the troubleshooting
guide located on Page 12 of this manual. Additional inquiries should be directed to our
consumer support services through our Web site,
poulanprosteam.com
.
If you do not have internet access, you may also contact our Consumer Service Department by
telephone, at
1-800-711-6617
.
NOTE: In order for our Consumer Service representatives to help you as quickly and
efficiently as possible, please have the following information ready before calling:
• Purchase information (where and when you purchased this product)
• Copy of purchase receipt / proof of purchase
• Product serial number (located on electrical specification label on bottom of unit)
For information regarding your 2 year limited warranty, refer to Page 13 of this manual.
ORDERING ACCESSORIES & PARTS
Replacement accessories and parts for your Portable Power Steam Cleaner (PP-270) may be
ordered through our Website:
poulanprosteam.com
You may also contact Consumer Service directly:
[email protected] or 1-800-711-6617
Warranty Information
Product Support
2-YEAR LIMITED WARRANTY
What is covered
Poulan Pro® is a licensed brand of Steamfast, a division of Vornado Air, LLC (“Steamfast”). Subject to the terms and
conditions of this 2-Year Limited Warranty (“Warranty”) as set forth below, Steamfast warrants to the original consumer
or purchaser (“Buyer”) that this Poulan Pro®-branded steam product, excluding all accessories and attachments, (the
“Product”) is to be free from defects in material and workmanship for a period of two (2) year from the date of purchase
when used and maintained in accordance with the Owner’s Guide (the “Warranty Period”).
In the event Buyer notifies Steamfast of a defect in the Product within the Warranty Period, Steamfast will replace the
Product and/or defective component parts, as applicable and necessary. Any such replacement will be made at no charge
to Buyer for parts or labor, provided that Buyer shall be responsible for all shipping and transportation costs associated with
returning the Product to Steamfast for inspection and covered replacement.
What is not covered
This Warranty shall not be applicable to damage or loss caused in whole or in part by:
• Repairs, modifications or alterations to the Product by anyone other than Steamfast.
• Use or operation of the Product outside the permitted or intended uses described by Steamfast in the Owner’s Guide, or
other careless operation, handling, misuse, or abuse of the Product.
• Lack of proper maintenance or timely cleaning of the Product as specified in the Owner’s Guide.
