12 | ENGLISH
Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to heat up.
NOTE: Always allow sufficient time
for unit to heat up before pressing
Steam Trigger.
Unit is not plugged in.
Plug power cord into electrical outlet.
Household circuit breaker / ground
fault interrupter has tripped or
blown a fuse.
Reset circuit breaker / ground fault
interrupter, or replace fuse. If you
need assistance, contact a licensed
electrician.
Unit is damaged or otherwise in
need of repair.
Immediately cease usage and
unplug. Contact Consumer
Service for further assistance
(see Page 13 for details).
Reservoir is empty.
Refer to
Filling Reservoir
proce-
dure on Page 9.
Mineral build-up in unit.
Refer to
Care & Maintenance
section on Page 11 for details.
Steam output is weak or
intermittent.
Water level in Reservoir is running
low.
Refer to
Refilling Reservoir
proce-
dure on Page 9.
Mineral build-up in unit.
Refer to
Care & Maintenance
section on Page 11 for details.
Excessive amount of water in
steam.
NOTE: Unit produces moist
steam – it is normal for steam to
contain some amount of water.
Water condensation in Steam
Hose.
Point nozzle towards sink, tub or
ground and shake while pressing
Steam Trigger. Continue until
excess water is released.
Reservoir has been overfilled.
Filling Reservoir with more than
25 oz (739 ml) of water interferes
with steam production, resulting in
water condensation in steam.
Drain some water out of Reservoir.
Always use included Measuring
Cup to fill Reservoir with correct
amount of water (see Page 8 for
details).
Unit has not heated to full
operating temperature.
Wait until Steam Indicator Light
turns blue to begin steaming.
Accessories do not stay firmly
connected to Main Nozzle / Jet
Nozzle.
Accessories not properly installed.
Check to make sure that
accessories are properly connected,
per procedures on Pages 5-8.
Floor surfaces appear cloudy or
streaky after steaming.
Microfiber Pad is dirty.
Replace Microfiber Pad with a
clean one.
Hard water residue on floor.
Switch to distilled or
de-mineralized water.
