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Positron IP304C User Manual Download Page 58

 

IP304C - User Manual 

58

 

 

Other features settings 

Dial Plan 

Dial  plan  is  a  string  of  characters  that  governs  the  way  this  phone  processes  the  inputs  received  from  your 
phone keypad. This phone supports dial plan with following accept digits:   

 

1,2,3,4,5,6,7,8,9,0,*,# 

 

Grammar 

Description 

x 

any digit from 0-9 

xx+ 

at least 2 digit number 

^ 

exclude 

, 

hear dial tone 

[3-5] 

any digit of 3, 4, or 5 

[147] 

any digit 1, 4, or 7 

<2=011> 

replace digit 2 with 011 when dialing 

 

To configure dial plan via web interface: 

1.

 

Click Account 

 Advanced 

 Dial Plan 

Summary of Contents for IP304C

Page 1: ...IP304C User Manual User Manual for IP304C Phone...

Page 2: ...pters may damage the phone The phone is only for indoor use And also avoid in high humidity water and some other liquids Do not use the phone during thunderstorms CE FCC WEEE Warning To avoid the pote...

Page 3: ...ator LED 20 Line LED Line Key set as Line 20 BLF or BLF List Key LED Line Key set as BLF 20 Shared Line Key LED Line Key set as Shared Line 20 Other Key Led 21 Info Key Instruction 21 User Interface 2...

Page 4: ...a Call 65 Receive a Call 65 Incoming Call Show Mode 66 Auto Answer 67 Call Hold 67 Call Transfer 68 Call Conference 71 Call Forward 72 Call Return 76 Call Waiting Tone 77 Hide Caller ID 79 Reject Anon...

Page 5: ...101 Forward 102 Transfer 102 Hold 103 Group Listening 103 DND 104 Redial 104 SMS 105 Record 106 URL Record 107 Paging 107 Shared Line 108 Public Hold 109 Private Hold 110 Upgrade 111 Factory Reset 11...

Page 6: ...IP304C User Manual 6 Getting Started Packing List The package contains the following parts 1 The phone device 2 The foot stand 3 Handset...

Page 7: ...IP304C User Manual 7 4 Headset cord 5 Power adapter 6 Ethernet cable 7 Quick installation reference...

Page 8: ...IP304C User Manual 8 Phone Installation 1 Attach the Foot stand 2 Connect the Handset and optional Headset...

Page 9: ...tialization After your phone has been powered up the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization process by loading the saved...

Page 10: ...ubnet mask default gateway DNS server Status You can view the system status of your phone via phone user interface or web user interface The information of phone status includes Information e g Model...

Page 11: ...ual 11 2 Press Menu Status Network 3 Press Menu Status Account To view the phone status via Web interface Login webpage For How to login please refer to Web Login View the information of Version Accou...

Page 12: ...ssword admin Accounts Select the desired account Select Enable for Account active Filled the SIP Server Filled the Failover SIP server if need Optional Filled the Outbound Proxy Optional Filled the SI...

Page 13: ...ctive 4 Filled the Primary SIP SERVER and other account information 5 Click to save the configuration Note All fields with must be filled If changed it requires a phone restart Account Status says the...

Page 14: ...lso can be used as other function keys For more information refer to Memory Keys 4 Soft Key This area shows the soft key labels The default soft key labels are History Directory DND and Menu For more...

Page 15: ...ccounts 1 Steady green idle interface during a call 2 Blink red a call incoming Soft keys Labels automatically to identity their context sensitive features Navigation keys 1 OK Up arrow key To move up...

Page 16: ...l 16 Transfer 17 SMS 18 Hot desking 19 Call Return 20 Paging 21 Record 22 Shared Line The LED lights status when set as Shared line Stay green Idle Stay red Busy Blinked green Ring Back Blinked red A...

Page 17: ...hanumeric keypad To enter the phone numbers letters and so on Message To indicator the New message and press to read Headset To indicate that the phone is or not in Headset mode Icon Preview Icon Desc...

Page 18: ...IP304C User Manual 18 Mute Do Not Disturb Volume is 0 Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked Pick up Call Park Intercom Paging DTMF...

Page 19: ...er Manual 19 Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Line on Hold DND Redial Call Return SMS Record Recording Group Listening Shared Line Other F...

Page 20: ...status for the monitored line Steady Red The monitored line is calling or during a call Blinked red The monitored line is ringing Off All other unknown status Shared Line Key LED Line Key set as Share...

Page 21: ...y or there more options for the item Press info key you can get the complete content or the prompt list for all options Blinked red The line is ringing Steady orange During a Call Blinked orange Publi...

Page 22: ...IP304C User Manual 22 3 Fast access to the new missed or Forward calls New Voicemail or Text Message 4 Get all other parties information during a conference...

Page 23: ...nterface to access all configuration settings In many instances it is possible to use both the phone user interface and the web user interface to operate the phone and change settings However in some...

Page 24: ...Wallpaper Screensaver Memory Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft...

Page 25: ...ss Menu Status Information 2 Input the IP Address in the web browser 3 Input the user name default is admin password default is admin 4 Login successfully Note The PC and phone should be in the same s...

Page 26: ...word via Phone Interface 1 Press Menu Setting Advanced settings password default admin Phone Setting Set Password 2 Enter the current PWD password new password and confirm the new password 3 Press sav...

Page 27: ...d to configure a static IP address manually When switch DHCP Static IP and PPPoE to each other or change the Static IP on webpage it will show the warning of restart as following WAN Port To configure...

Page 28: ...trator for the PPPoE user name and password To configure PPPoE via phone interface 1 Press Menu Setting Advanced Settings password admin Network WAN Port PPPoE mode 2 Enter the User ID and password 3...

Page 29: ...t your system administrator PC Port Two modes for PC port bridge and router To configure PC Bridge via Phone interface 1 Press Menu Setting Advanced Settings password admin Network PC Port Bridge mode...

Page 30: ...ess and other necessary information 4 Click and restart the phone Display Mode This phone support two Display mode Text and Icon Icon Mode all Items are shown same as the main with Icon Text Mode Only...

Page 31: ...web interface and click Setting Preference 2 Select Icon Mode or Text Mode for the Display mode 3 Click to save the configuration Language The default Phone interface language is English To change the...

Page 32: ...languages depend on the language packs currently loaded to the IP phone Time and Date The time and date show on the idle page and it can be set and change by SNTP server automatically or manual setti...

Page 33: ...Basic setting Time Date Manual Settings 2 Press and or change the right time or you can input the right time 3 Press or Save soft key to save the configuration To configure the Time Date Format via ph...

Page 34: ...erface 1 To press Menu Setting Basic setting DHCP time 2 Press and or press to change between Disable and Enable 3 Press or Save soft key to save the configuration To configure the Time and Date by we...

Page 35: ...a web interface 1 Setting Preference Time Zone 2 Select the necessary one 3 Press to save the configuration Note If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol S...

Page 36: ...one Type via Phone interface 1 Press Menu Setting Basic Settings Ring Tone 2 Press and to select the aimed one 3 Press or Save soft key to save the configuration To adjust the Ring Tone Type via Web I...

Page 37: ...Distinctive Ring Tone via Phone Interface 1 Press Directory 2 Select the target contact 3 Press Detail soft key to edit the contact 4 Press and to select the wanted Ring Tone for the contact 5 Press...

Page 38: ...t 2 Choose the Ring Tone you want to use 3 Click to save the configuration Font Size To configure the Time Date Format via phone interface 1 To press Menu Setting Basic setting Font Size 2 Press and o...

Page 39: ...l 39 To configure Font Size via Web Interface 1 Setting Preference 2 Find and then choose the desired 18 20 24 26 3 Click to save the configuration Volume You can adjust the volume for the phone by th...

Page 40: ...Option 1 To press and on the idle page 2 Option 2 To press and during the call is ringing To adjust the handset volume via phone interface To press and during a call in handset mode To adjust the hea...

Page 41: ...ker mode Wallpaper To change the preferred one picture for you by the following steps To change the wallpaper via phone interface 1 To press Menu Display wallpaper 2 Press and or press Switch soft key...

Page 42: ...all screensaver pictures display one by one Phone Only the select phone display as screensaver Text logo It works with the Time Logo when enter the value it will display the time and the entered valu...

Page 43: ...y Screensaver 2 Press and or press Switch soft key to Choose the Time out as off 3 Press or Save soft key to save the selected configuration To upload screen saver via Web interface 1 Setting Preferen...

Page 44: ...one via Web interface 1 Setting Preference 2 Select the photo that to delete 3 Click Delete to delete the photo To wake up screen saver via Web interface 1 Setting Preference 2 Choose Dial First Digit...

Page 45: ...etters numbers or underline _ and photo number should be less than 9 2 The default screensaver photos cannot be deleted LED Status Setting Backlight To set Backlight via web interface 1 Click Setting...

Page 46: ...can add or delete your friends business partner or anyone others phone No so you will not forget their number Or put some anonymous phone No in the blacklist to prevent from being disturbed A To add c...

Page 47: ...History Local history 2 Press and to select the targeted one Press and switched among the All calls Dialed calls Received calls Missed Calls and Forward Calls 3 Press Option soft key Add to Contacts 4...

Page 48: ...interface 1 Press Menu Directory Local Contacts Remote Contacts Broadsoft ContactsAP Contacts 2 Press More Option Add to Blacklist 3 Press save soft key or to add the contacts successfully To add blac...

Page 49: ...o via web interface 1 Click Directory and select the desired contact 2 Click Choose file to select the photo for the contact 3 Click to upload the photo When you place a call from the contact the phon...

Page 50: ...wse to select a contact list file file format must be xml from your local system 3 Click Import XML to import the contact list To export an XML file of contact list via web interface 1 Click on Direct...

Page 51: ...the contacts via phone interface 1 Press Directory Left Button Left Button and then you can see the item you set press enter you will find the detail Call History This phone maintains call history lis...

Page 52: ...iguration To check the call history via phone interface 1 Press the History soft key The LCD screen displays All Calls list 2 Press Right or Left Key to switch among All Calls Missed Calls Received Ca...

Page 53: ...or Left Key to switch among All Calls Missed Calls Received Calls Dialed Calls and Forwarded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key 5...

Page 54: ...d as the prefix of the filter condition b For example cn when the name prefix of the cn of the contact record matches the search criteria the record will be displayed on the IP PHONE LCD 3 Filled LDAP...

Page 55: ...rface 1 Click Function Key Line Key choose Line Key 3 for example 2 Select LDAP in the Type field 3 Click to save the configuration To Configure LDAP Key via phone interface 1 Press Menu Feature Funct...

Page 56: ...e BroadSoft directory You can also dial a contact from the BroadSoft directory You can configure your new phone to access up to 6 BroadSoft directories Contact your system administrator for the access...

Page 57: ...adSoft call log allows users to view and dial the stored numbers in the following lists missed received and placed You can configure the IP phone to access up to 3 call log items Contact your system a...

Page 58: ...your phone keypad This phone supports dial plan with following accept digits 1 2 3 4 5 6 7 8 9 0 Grammar Description x any digit from 0 9 xx at least 2 digit number exclude hear dial tone 3 5 any dig...

Page 59: ...stance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a...

Page 60: ...he power indicator LED To configure action url via web interface 1 Click Setting Preference 2 Select Yes or No for Power Status Ringing Status Miss Calls Status 3 Click for the setting Action URL To c...

Page 61: ...hen dialing or talking To configure Soft key via web interface 1 Click Setting Softkey Layout 2 Select Enable for Custom Softkey 3 Select call States 4 Select the feature form the disable key to enabl...

Page 62: ...y press more Programmable Key For the default keys as Soft keys Navigation keys and so on you can define them as some specific feature and it works only on the idle page To configure Programmable Key...

Page 63: ...ase refer to IP40 User manual Basic Call Features Place a Call There are three ways to dialing a call Handset Headset and Hands free speakerphone To place a call by Handset Pick up the handset or pres...

Page 64: ...dSet Priority Enable 3 Ring Device For HeadSet User Headset 4 Press Placing a call by hands free speakerphone 1 Press the or press the Line key then you can hear the dial tone 2 Press the number 3 Pre...

Page 65: ...esponding line key 3 Dial another phone number 4 Press the Send soft key or then make the second call End a Call Here shows to end a call during three modes To end a call by Handset 1 Press the Cancel...

Page 66: ...hen the call is coming 1 To press the Reject soft key to reject the call Or press to reject the current call 2 To press Forward to forward to another phone 3 To press Silence soft key and then the cal...

Page 67: ...able Auto Answer via Web interface 1 To Click Account Advanced 2 To choose Yes for the Auto Answer 3 To click to save the configuration To Disable Auto Answer via Webpage 1 To Click Account Advanced 2...

Page 68: ...call on hold To hold a call during the speaker mode 1 Press Hold soft key or to hold the current call 2 Press Resume soft key or to resume the call on hold Call Transfer This phone supports blind atte...

Page 69: ...hould at least one line key set as Auto Semi Attended Transfer 1 Press or transfer soft key during the conversation the call is on hold now 2 Enter the number transfer to and then press then you can h...

Page 70: ...e call when C is ringing or answering then C and B in the same call and the transfer is successful Transfer to New Call via web interface 1 Click Setting Feature 2 Select Transfer Mode via DSS key New...

Page 71: ...swering the call 5 A press or the conference soft key then A B and C are now in a conference and now this is 3 way conference 6 A press line 3 key the current 3 way conference is placed on hold 7 A en...

Page 72: ...the call A C or A B conversation continues 3 The conference feature is not available on all servers For more information contact your system administrator 4 To realize the 5 ways conference the line s...

Page 73: ...choice 3 Enter the forward to number and on code optional off code optional 4 Press or Save soft key to save the configuration To configure busy forward With this feature the incoming calls are immedi...

Page 74: ...after some time 1 Press Menu Features Call forward No answer forward 2 Press and or press to select the enable choice 3 Enter the forward to number and on code optional off code optional 4 Press or S...

Page 75: ...ser Manual 75 To configure Forward via Web Interface 1 Setting Features 2 Click On for the Always Busy No Answer 3 Fill the Forward to Number 4 Optional fill the on off code 5 Click to save the config...

Page 76: ...eb Interface 1 Setting Features 2 Click Off for the Always Busy No Answer 3 Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing 1 When the phone is...

Page 77: ...ress key to select the Call Return 5 Press or Save soft key to save the configuration To configure the Call Return via Web interface 1 Click Function keys Line key 2 Select the desired Line or Memory...

Page 78: ...IP304C User Manual 78 To Change the Call Waiting Tone time via Web interface 1 Click Setting Tones 2 Change the Tone Time as you want for example 3s...

Page 79: ...s and or press to change the Line ID 3 Press and or press to select the enable choice in Anonymous Call filed 4 Enter the call on code optional call off code optional 5 Press or Save soft key to save...

Page 80: ...3 Press and or press key to select the enable choice in Rejection filed 4 Press or Save soft key to save the configuration To cancel rejecting anonymous call 1 Press Menu Features Anonymous Call 2 Pr...

Page 81: ...the LCD display 2 To disable the mute function press again DND When you use the DND feature the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of t...

Page 82: ...or press key to select the enable choice 3 Press or Save soft key to save the configuration To cancel Key as Send via phone interface 1 Press Menu Features Key as Send 2 Press and or press key to sel...

Page 83: ...e to save the configuration Keypad Lock To enable Keypad Lock via Phone 1 Press Menu Settings Advanced Setting Phone Setting Lock 2 Press Info or Switch to change choose lock type All Keys Menu Key Fu...

Page 84: ...ock only Emergency Number can be sent 5 To click to save the configuration To Disable Keypad Lock via Webpage 1 Click Webpage Setting Features 2 To choose Disable for the Phone Lock 3 To click to save...

Page 85: ...ine auto dial via Web Interface 1 Setting Features 2 Fill the number in the Hotline Number and Hotline Time out 3 Click to save the configuration Delete the number and save the configuration and then...

Page 86: ...Account 4 Click the to save the configuration Speed Dial With this feature you can dial one directory by press the definite key To configure Speed Dial feature via phone interface 1 Press Menu Featur...

Page 87: ...ee 1 When the monitored line is idle the light is steady green 2 When the monitored line is ringing the light is blinking red press the BLF key to pick the phone up directly 3 When the monitored line...

Page 88: ...number in the Value field 4 Select the Account ID 5 Filled the Pickup code 6 Click the to save the configuration and then restart Note This feature is not available on all servers For more information...

Page 89: ...l 89 2 Click Advanced and then fill the Event list BLF URL 3 To configure BLF List Keys 3 1 Click Function Keys Line Key 3 2 Select the BLF List in the Type Field 3 3 Select Account 3 4 Click to save...

Page 90: ...configuration To configure Voice Mail Memory Key via Web Interface 1 Click Function Keys Line Key 2 Select the wanted Key 3 Enter the desired voicemail feature codes in the Value field 4 Filled the La...

Page 91: ...ys Line keys as Function Keys Line key1 for example 2 Press and or press key to select the Speed Dial in the type field 3 Enter the value 4 Press or Save soft key to save the configuration Then the se...

Page 92: ...ed Line key 3 Press and or press key to select the Group Pickup in the type field 4 Enter pickup code and followed the desired group number 5 Press or Save soft key to save the configuration To config...

Page 93: ...n Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press Switch soft key to select the Key Event in the type field 4 Press and or press Switch soft key to select the Call Park 5...

Page 94: ...ress and or press key to select the intercom in the type field 3 Enter the intercom codes followed by desired number 4 Press or Save soft key to save the configuration Then the selected Line key will...

Page 95: ...tor DTMF When the key is configured as DTMF key you are allowed to send out the desired DTMF number during the conversation To use this feature you should sure that the DTMF Tone is on To configure th...

Page 96: ...1 Click Function Keys Line key 2 Select the desired Line key and select DTMF in the Type 3 Fill the value with the Desired DTMF number 4 Click the to save the configuration Prefix If the key is confi...

Page 97: ...4 Click the to save the configuration Then when you press this key the set value is input directly Local Group When use the Local Group feature press the key and enter the local Contacts interface qui...

Page 98: ...s the pre defined contact group in the local directory quickly XML Group When use the XML Group feature press the key and enter the Remote Contacts interface quickly To configure the XML group via Pho...

Page 99: ...onebook directly To configure the LDAP via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to...

Page 100: ...XML Browser via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the XML Browser in...

Page 101: ...field 4 Press or Save soft key to save the configuration To configure the Broadsoft group via Web interface 1 Click Function key Line Key 2 Select the desired Key and select Broadsoft group in the Ty...

Page 102: ...configure the Forward via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the Forwa...

Page 103: ...he conversation To configure the Hold via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to...

Page 104: ...DND mode To configure the DND via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select...

Page 105: ...To configure the SMS via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the SMS i...

Page 106: ...on Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the Record 4 Press or Save soft key to save the configuration To configure the record via Web Interface 1...

Page 107: ...e key 2 Select the desired Line key and select URL Record in the Type 3 Click the to save the configuration Paging With this feature you can call a phone directly To configure the paging via phone int...

Page 108: ...t the Shared Line in the type field 4 Press and or press key to select the Account ID 5 Enter the Label 6 Enter the Value 7 Press or Save soft key to save the configuration To configure the line key a...

Page 109: ...lic hold via phone interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the Public Hold 4 Pres...

Page 110: ...configure the Private hold via phone interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the...

Page 111: ...set 2 Press OK soft key in the warning page To set Factory Reset via web interface 1 Click Management Upgrade 2 Click and then confirm the setting Pcap Feature To use Pcap via web interface 1 Click Ma...

Page 112: ...IP304C User Manual 112 System Log To download system log via web interface 1 Click Management Configuration 2 Click of the system Log 3 Then you ll get a txt file syslog txt...

Page 113: ...process may take as long as 1 to 2 minutes over the Internet or just 20 seconds if it is performed on a LAN Users are recommended to conduct TFTP upgrade in a controlled LAN environment if possible F...

Page 114: ...les one is pos txt and the other is pos001fc1xxxxxx where 001fc1xxxxxx is the MAC address of the phone These two files are for initial automatically provisioning purpose only To upgrade manually via t...

Page 115: ...ation file 1 Click Management Configuration Download Device Bin Configuration 2 Then you can get a file cfg bin To Restore configuration file 1 Click Management Configuration Restore configuration 2 S...

Page 116: ...t cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more infor...

Page 117: ...IP304C User Manual 117 How to download XML Configuration Click Management Configuration How to Import TLS certificate Click Management TLS Certs Click Choose file to select the certificate Click...

Page 118: ...discovery method on Positron IP phones 4 LLDP Feature on Positron IP Phones 5 Supported TLVS of IP Phones 6 Configuring LLDP Feature 7 DHCP VLAN 8 Open the DHCP VLAN on the Positron IP Phones 9 VLAN u...

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