Standalone Power Supply Unit 120 V dc to -24 V dc
17
7885-2 & 7885-3
5.
Service and Support
Technical Customer Support
Positron is committed to providing excellent ongoing technical support to its
customers. A team of specialists is always available at our Technical Support
Center in Montreal for either telephone consultations or on-site visits, to assist
Field Technical personnel in the maintenance and troubleshooting of Positron
equipment. During normal business hours, (8:30 a.m to 5:00 p.m. EST), any one
of our Technical Customer Support (TCS) staff may be reached by dialing
1-888-577-5254 from anywhere in the continental United States or from Canada.
Customers outside North America should dial 1-514-345-2200. Staff may also be
contacted via fax at 514-345-2271 or e-mail at [email protected].
Positron TCS staff are available to provide technical assistance and/or to
supervise the installation of Positron equipment. Assistance in the planning,
configuration, and implementation of the installation will be provided as
requested. Arrangements and pricing information regarding field assistance may
be obtained by contacting the Technical Customer Support department. Please
contact Positron for scheduling at least four weeks prior to the actual requested
visit date.
Customer Training
Positron offers full customer training courses, as requested. Seminars are also
available on High Voltage Interface (HVI). For more information, contact a
customer representative by dialing 1-888-577-5254 or use our e-mail address,
[email protected].
Warranty
Positron warrants that all equipment shall perform in accordance with Positron’s
specifications. The warranty remains valid for five (5) years from the date of
shipment. The warranty will be honored provided that the equipment has not
been abused and provided that the equipment has been installed and used in
accordance with Positron’s installation instructions and specifications. The
warranty fully covers workmanship, materials and labor.
This warranty is in lieu of all other warranties, whether expressed or implied,
including warranties of merchantability and fitness for a particular purpose.
Positron guarantees that all equipment shall perform in accordance with
Positron’s specifications. Positron disclaims any warranty that Positron
